Central Banks Internal Management in times of COVID 19-Survey Results L’INSTITUT BANCAIRE ET FINANCIER INTERNATIONAL

J-.L. QuémardHead of the International Banking and Finance InstituteParis, 30 April 2020

BANQUE DE FRANCE – INSTITUT BANCAIRE ET FINANCIER INTERNATIONAL

SÉMINAIRE2Central Banks management

and Covid -19 crisis

COVID 19 : A HUGE IMPACT ON THE

WORKING ORGANIZATIONS

SURVEY / SNAPSHOT : 24 RESPONDENTS / INSTITUTIONS

FROM AFRICA, LATIN AMERICA, ASIA AND EUROPE

BANQUE DE FRANCE – INSTITUT BANCAIRE ET FINANCIER INTERNATIONAL

SÉMINAIRE3Central Banks management

and Covid -19 crisis

WHICH PROPORTION OF YOUR STAFF HAS BEEN

WORKING FROM HOME DURING THE COVID19 CRISIS ?

0,00% 20,00% 40,00% 60,00% 80,00% 100,00%

More than 66%

Less than 33%

Between 33% and 66%

67%

17%

17%

BANQUE DE FRANCE – INSTITUT BANCAIRE ET FINANCIER INTERNATIONAL

SÉMINAIRE4Central Banks management

and Covid -19 crisis

WHAT ARE THE KEY ELEMENTS TO ENSURE BUSINESS

CONTINUITY TO COPE WITH THE COVID 19 CRISIS ?

0,00% 20,00% 40,00% 60,00% 80,00% 100,00%

·         To have designed and updated BusinessContinuity Plans and/or Contingency Plans before…

·         To have a crisis coordination scheme andexercises in all/most units

·         To ensure that essential business lines oractivities keep delivering expected output

·         To have back-up premises/sites

·         Other

96%

96%

96%

58%

21%

BANQUE DE FRANCE – INSTITUT BANCAIRE ET FINANCIER INTERNATIONAL

SÉMINAIRE5Central Banks management

and Covid -19 crisis

WHAT ARE IT CHALLENGES TO COPE WITH THE COVID 19 CRISIS ?

92%

92%

71%

54%

17%

0,00% 20,00% 40,00% 60,00% 80,00% 100,00%

How long it took to your users to be able to work remotely in good conditions when remote working was decided (equipements, performance, stability, quality …

·         The adequation (sufficiency and stability) of thecommunication tools and services provided to support

activity in this context

·         A large number of services usable remotely inyour institution when remote working was decided

·         Apart from the technical aspects, the suitability ofthe services provided by your support teams seem

·         Other

BANQUE DE FRANCE – INSTITUT BANCAIRE ET FINANCIER INTERNATIONAL

SÉMINAIRE6Central Banks management

and Covid -19 crisis

WHAT COULD BE THE POST-COVID 19 CRISIS IT CHALLENGES ?

0,00% 20,00% 40,00% 60,00% 80,00% 100,00%

·         teleworking will be used more intensively in thefuture at your institution

·         considering organisational reforms orinvestments to continue in this direction

·         major and sustainable changes in theorganisation after this crisis

79%

63%

33%

BANQUE DE FRANCE – INSTITUT BANCAIRE ET FINANCIER INTERNATIONAL

SÉMINAIRE7Central Banks management

and Covid -19 crisis

IN TIMES OF COVID 19 ARE SECURITY AND SAFETY

IMPORTANT CHALLENGES TO CONSIDER AND TO ADAPT ?

YES

96%

0,00% 20,00% 40,00% 60,00% 80,00% 100,00%120,00%

BANQUE DE FRANCE – INSTITUT BANCAIRE ET FINANCIER INTERNATIONAL

SÉMINAIRE8Central Banks management

and Covid -19 crisis

WHAT MEASURES DO YOU ENVISAGE OR HAVE YOU

IMPLEMENTED?

0,00% 20,00% 40,00% 60,00% 80,00% 100,00%

·         specific mesasures forcleaning security doors

protecting sensitive rooms

·         Accessing to your safetyand security infrastructure via

external secured access

·         dedicated entrance and exitgates for your different locations

(headquarter, branches,…

·         Other

·         In case of public entrance,asking people to take off their

mask in front of video…

79%

46%

42%

8%

8%

BANQUE DE FRANCE – INSTITUT BANCAIRE ET FINANCIER INTERNATIONAL

SÉMINAIRE9Central Banks management

and Covid -19 crisis

HR CHALLENGES : COULD RECRUITMENT PROCESSES KEEP

ON DURING THE CONTAINMENT PERIOD ?

NO

63%

BANQUE DE FRANCE – INSTITUT BANCAIRE ET FINANCIER INTERNATIONAL

SÉMINAIRE10Central Banks management

and Covid -19 crisis

HR CHALLENGES : HAVE YOU PROVIDED ON-LINE

TRAINING ACTIONS ?

YES46%

BANQUE DE FRANCE – INSTITUT BANCAIRE ET FINANCIER INTERNATIONAL

SÉMINAIRE11Central Banks management

and Covid -19 crisis

HR CHALLENGES : DID YOU

·         facesudden staffshortages ?

·         transfertemporarily

staff from anarea to another

?

38%

17%

BANQUE DE FRANCE – INSTITUT BANCAIRE ET FINANCIER INTERNATIONAL

SÉMINAIRE12Central Banks management

and Covid -19 crisis

DO YOU THINK THAT AT THE TIME STAFF GO BACK TO THEIR

DESK, SPECIFIC MEASURES SUCH AS “SOCIAL DISTANCING” MEASURES ARE NECESSARY ?

YES : 75%

END OF LOCK DOWN CHALLENGE : SOCIAL DISTANCING

BANQUE DE FRANCE – INSTITUT BANCAIRE ET FINANCIER INTERNATIONAL

SÉMINAIRE13Central Banks management

and Covid -19 crisis

WHAT MEASURES FOR SOCIAL DISTANCING AFTER THE

CRISIS?

0,00% 20,00% 40,00% 60,00% 80,00% 100,00%

o   an increase used of teleworkingto limit the use of public

transportation

o   compulsory use of masks insidethe office

o   keeping closed collective spaceslike the company restaurant,

cafeteria, etc

o   forbidding meetings withvisitors

o   every other days for staffpresence at their desks

o   physical modifications toergonomy of more than 20% of

work stations

79%

79%

75%

63%

58%

33%

In comments : taking temperature at the

entrance of premises

BANQUE DE FRANCE – INSTITUT BANCAIRE ET FINANCIER INTERNATIONAL

SÉMINAIRE14Central Banks management

and Covid -19 crisis

DATA AND STATISTICS CONTAINED IN THIS DOCUMENT ARE

CALCULATED FROM PARTICIPANTS’ RESPONSES TO A QUESTIONNAIRE

CIRCULATED PRIOR TO THE WEBINAR. NO ATTEMPT HAS BEEN MADE

TO VERIFY ACCURACY.

DEFINITIONS AND METHODOLOGIES DIFFER ACROSS JURISDICTIONS. THESE COULD EXPLAIN SOME RESULTS.

THE VIEWS EXPRESSED ARE THOSE OF THE AUTHOR.