ceg solar marketing report august 2009
TRANSCRIPT
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Clean energy state program guide
Smart Solar Marketing Strategies
Prepared by
Clean Energy Group and SmartPower
A U G U S T 2 0 0 9
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Acwedgmetsm hv b hf h v f h , c lw mf
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H ph; r H J tb f nw mxc e, m n-
rc d; t p Jff l f C gv e of-
ce; Ann Marie McShea and Scott Hunter from the New Jersey Board of Public Utilities; Sam
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that is referred to in this report. References in this report to any specic commercial prod-
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ac. th vw x h wb c -ect those of the United States Government or any agency thereof, or the individual mem-
b f h C e s ac.
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smart solar marKeting strategies
Prepared by
Clean Energy Group and SmartPowerA U G U S T 2 0 0 9
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C l e a n E n e r g y G r o u p l l S m a r t S o l a r M a r k e t i n g S t r a t e g i e s
Executive Summary
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spective reects a narrow denition of marketing one that primarily focuses on communi-
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can address the major market barriers. The American Marketing Association denes mar-
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z bjcv. effcv k how, when, where c f-
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: ) c c c f h c wh b
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wh c h k f h f f , v, c., h
w ch h h c . Wh f h ccf -
, k cc wh h c b f h c,
.
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C l e a n E n e r g y G r o u p l l C l e a n E n e r g y S t a t e P r o g r a m G u i d e
C. C hh -f -f-ck c bck
h f ch.
2. rb. th bc f ch h bc cf b
fc cb c cc b h b f ch;
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3. Cx. th c cx f ch
c c.
4. Inertia. The lengthy decision-making process and nancial complexity of the solar sale
f c .
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able energy and energy efciency that the environmental message is not the answer to
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stand the environmental benets of solar power, but those benets have not been persua-
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c cc wh c hh k
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nancial value v k cc.
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ch h h b h
tHinK aCt liKe retailers. a kw hw :
h bc kw wh ff
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k b k h ch
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1.
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ch, c cc, v wh -
lines that should be integrated into their overall marketing approach. SmartPowers ndings
cc h h f b k wh, all f
b x h k. th b c:
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C l e a n E n e r g y G r o u p l l S m a r t S o l a r M a r k e t i n g S t r a t e g i e s
F , cc : h f h ch . a
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for a solar programs nancial incentive to purchase and install a solar energy system. While
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f v kh wh x f vv
h c k ffc k.
Mark Sinclair,CeaEegGp
Lyn Rosoff, SmatPweAugust 2009
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C l e a n E n e r g y G r o u p l l C l e a n E n e r g y S t a t e P r o g r a m G u i d e
i a 2008, C e g (Ceg)
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kc Clean Energy State
Program Guide: Mainstreaming Solar Electricity:
Strategies for States to Build Local Markets. th
report identied critical state policies and pro-
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equipment ratings, long-term nancing, building
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This report is designed to complement the nd-
f Ceg Mainstreaming Solar Electricity
Program Guide v hf h fc hw k v
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Background
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grams. The 2008 solar market was ve times the
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2006 v. Hwv,
80,000 h u s 2007
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b h w ff.
Many customers with a nancial focus are nowv b v b
look at solar power for the rst time. However,
with an uncertain economy and nancial resources
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Introduction
http://www.cleanegroup.org/Reports/CEG_Mainstreaming-Solar-Electricity_Apr2008.pdfhttp://www.cleanegroup.org/Reports/CEG_Mainstreaming-Solar-Electricity_Apr2008.pdfhttp://www.cleanegroup.org/Reports/CEG_Mainstreaming-Solar-Electricity_Apr2008.pdfhttp://www.cleanegroup.org/Reports/CEG_Mainstreaming-Solar-Electricity_Apr2008.pdfhttp://www.cleanegroup.org/Reports/CEG_Mainstreaming-Solar-Electricity_Apr2008.pdfhttp://www.cleanegroup.org/Reports/CEG_Mainstreaming-Solar-Electricity_Apr2008.pdf -
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C l e a n E n e r g y G r o u p l l S m a r t S o l a r M a r k e t i n g S t r a t e g i e s
Marketing and the 4 Ps
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sage in the most efcient and effective manner.
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The classic elements of marketing the 4 Ps:
Product, Price, Place, Promotion offer a useful
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w h . ech
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grams dene the 4 Ps in a slightly different way
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h Product f h cv f c-
w
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ch. C c ch
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fying both the opportunities the strengths and
positive attributes that should be marshaled and
the barriers the concerns and issues that pre-
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Price f h b b w-
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dressing the nancing of solar to help overcome
consumer price concerns. Today, nancing mecha-
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ers are aware of these new nancing strategies
and aggressively promote the nancial value of
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demand; ensuring that customers can easily nd
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C l e a n E n e r g y G r o u p l l C l e a n E n e r g y S t a t e P r o g r a m G u i d e
f h k. s h
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l, Promotion f h b
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Place Promotion, h cc h h
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market research, focus their efforts on specic tar-
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effectively and efciently (communications). This
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site, make a donation to a nonprot organization,
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keting plan identies how a state program will
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been addressed. If consumers are not condent
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. thf, h v f -
k wh h c .
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C l e a n E n e r g y G r o u p l l S m a r t S o l a r M a r k e t i n g S t r a t e g i e s
Building a Marketing Plan
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Inerts those who express interest in solar by
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studies, the key ndings point to several essential
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C l e a n E n e r g y G r o u p l l S m a r t S o l a r M a r k e t i n g S t r a t e g i e s
f w w k h
ffc b c .
a k ch f -
h h kc h h
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The recent proliferation of creative solar nancing
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relatively new, they reect the need to give con-
sumers more nancing options and reduce the
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many programs are providing innovative nancing
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new solar nancing mechanisms are tools that can
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An example of how to use these new nancing
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Make a SolarSmart choice today and
enjoy a new home that is more affordable,
comfortable, and environmentally friendly.
Buy a SolarSmart HomeSM and reduce your annual
electric bill by as much as 60 percent. SolarSmart
Homes combine the most cost effective energy ef-cient features and roof top solar electric genera-
tion in a package that makes homeowners money
every month.
SolarSmart Homes are a wise investment
that make doing the right thing easy.
h://www..///-
/p/x.x
Highlighting the specic monthly cost of a solar
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energy audit customers conrmed this. Customers
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http://www.smud.org/en/residential/solarsmart/Pages/index.aspxhttp://www.smud.org/en/residential/solarsmart/Pages/index.aspxhttp://www.smud.org/en/residential/solarsmart/Pages/index.aspxhttp://www.smud.org/en/residential/solarsmart/Pages/index.aspx -
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C l e a n E n e r g y G r o u p l 0 l C l e a n E n e r g y S t a t e P r o g r a m G u i d e
SolarLease Example for Typical 3-
Bedroom Home
For a home with a monthly electricity bill of
$200, we would recommend installing a 16
panel solar system.
This system will generate enough electricity
to offset what you are currently paying to
the utility company from $200 down to
$75 per month. Your monthly SolarLease
payment would be $100, so you could ac-
tually save $25 per month from day one.
http://www.solarcity.com/residential/solar-
lease.aspx
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diate nancial relief and guarantees, maintenance
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ts are important, but savings are of greater value
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shops specically targeted to municipal leaders to
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In sum, creating and promoting innovative -c ch f c
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nancing the purchase of a home, an automobile,
or a college education, nancing options for solar
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http://www.solarcity.com/residential/solar-lease.aspxhttp://www.solarcity.com/residential/solar-lease.aspxhttp://www.solarcity.com/residential/solar-lease.aspxhttp://www.solarcity.com/residential/solar-lease.aspx -
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C l e a n E n e r g y G r o u p l l S m a r t S o l a r M a r k e t i n g S t r a t e g i e s
Marketing Plan Action Step #1:
IMPROVE THE VALUE EQUATION
1. idetfteageffacaptscetaaaetcstmes wtmaet.
- Are lease arrangements, PPAs and other monthly financing strategies available?
- What new approaches, if any, should you offer?
2. Eaatewcetpmtefacaptstpspecte
cstmes.
- Are you reaching a broad audience with these options and bringing new
customer groups to solar?
- Can you leverage the resources of strategic partners (such as lendingorganizations) to create broader awareness?
3. Deepateacpa.
- Prominently promote the affordability message in collateral material, public
relations and advertising that go beyond the website.
4. Ceateastgaffdatmessage.
- Use the website to show monthly payment options for solar technology
purchases or leases.
5. Wwtstaes.
- Ensure that they are promoting the financing options that are available to
their potential customers.
6. Fcswtpafsa.
- Ensure that workshops and other solar seminars highlight financing as a key
component, remembering that this is the biggest barrier to broader adoption.
7. hstspecasafacgeets/wsps.- Identify target groups such as business associations, municipal and institutional
customers, and developers.
8. Edcatemewesadcmmecacstmes.
- Work with local utilities to promote the value of combining solar with energy
efficiency for optimum financial effectiveness.
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C l e a n E n e r g y G r o u p l l C l e a n E n e r g y S t a t e P r o g r a m G u i d e
Cc b h b f b
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MArkETinGSTrATEGy#2
rEinForCinGThErEliAbiliTyoFSolArTEChnoloGy
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C l e a n E n e r g y G r o u p l l S m a r t S o l a r M a r k e t i n g S t r a t e g i e s
Celebrity endorsement If a celebrity uses
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Testimonials by customers It worked for
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and advertising If I see it, Im thinking about it.
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ployed specically to address the reliability issue,
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light the benets of installing a solar water
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benets. For example, Californias New Solar
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high trafc venues across California. h://
http://www.aps.com/main/news/releases/release_443.htmlhttp://www.aps.com/main/news/releases/release_443.htmlhttp://cbs4denver.com/local/denver.convention.delegates.2.798582.htmlhttp://cbs4denver.com/local/denver.convention.delegates.2.798582.htmlhttp://www.aps.com/my_community/StoryArchive/StoryArchive_51.htmlhttp://www.aps.com/my_community/StoryArchive/StoryArchive_51.htmlhttp://www.gosolarcalifornia.org/builders/marketing_resources/index.htmlhttp://www.gosolarcalifornia.org/builders/marketing_resources/index.htmlhttp://www.aps.com/my_community/StoryArchive/StoryArchive_51.htmlhttp://www.aps.com/my_community/StoryArchive/StoryArchive_51.htmlhttp://cbs4denver.com/local/denver.convention.delegates.2.798582.htmlhttp://cbs4denver.com/local/denver.convention.delegates.2.798582.htmlhttp://www.aps.com/main/news/releases/release_443.htmlhttp://www.aps.com/main/news/releases/release_443.html -
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C l e a n E n e r g y G r o u p l l C l e a n E n e r g y S t a t e P r o g r a m G u i d e
www.cf./b/k-
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National Solar Tour the largest grassroots solar
v h c. nw 13h , h
Tour, which kicks off on the rst Saturday in
October National Energy Awareness Month
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C l e a n E n e r g y G r o u p l l S m a r t S o l a r M a r k e t i n g S t r a t e g i e s
2004, pg&e s sch p h -
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more than 3,000 teachers, and beneted al-
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fact-nding trip to Germany in 2008. Execu-
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can host similar educational fact nding
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http://www.pge.com/solarschools/http://www.pge.com/solarschools/http://www.solaroregon.org/realtors_appraisershttp://www.solaroregon.org/realtors_appraisershttp://www.energy.ca.gov/2009publications/CEC-180-2009-006/CEC-180-2009-006.PDFhttp://www.energy.ca.gov/2009publications/CEC-180-2009-006/CEC-180-2009-006.PDFhttp://www.energy.ca.gov/2009publications/CEC-180-2009-006/CEC-180-2009-006.PDFhttp://www.solarelectricpower.org/peer/index.phphttp://www.solarelectricpower.org/peer/index.phphttp://www.solarelectricpower.org/peer/index.phphttp://www.solarelectricpower.org/peer/index.phphttp://www.energy.ca.gov/2009publications/CEC-180-2009-006/CEC-180-2009-006.PDFhttp://www.energy.ca.gov/2009publications/CEC-180-2009-006/CEC-180-2009-006.PDFhttp://www.energy.ca.gov/2009publications/CEC-180-2009-006/CEC-180-2009-006.PDFhttp://www.solaroregon.org/realtors_appraisershttp://www.solaroregon.org/realtors_appraisershttp://www.pge.com/solarschools/http://www.pge.com/solarschools/ -
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C l e a n E n e r g y G r o u p l l C l e a n E n e r g y S t a t e P r o g r a m G u i d e
Marketing Plan Action Step #2:REINFORCE THE RELIABILITY OF SOLAR
1. Eaatecstmeccesatsaeatmaet.2. Fdppttestceasestfsastaatsg
taffccats.
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7. Ceateaspeaeseafmewesadsesseades
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-
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C l e a n E n e r g y G r o u p l l S m a r t S o l a r M a r k e t i n g S t r a t e g i e s
th c-k c f c
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s ch vw c h
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c, v c f
ch f h f h h cv. th
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they often encountered difculty getting estimates
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Oregon, 223 respondents
MArkETinGSTrATEGy#3
rEDuCinGThECoMPlExiTyoFSolAr
Ci
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C l e a n E n e r g y G r o u p l l C l e a n E n e r g y S t a t e P r o g r a m G u i d e
k h , f h w
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Energy Efciency Department to provide the
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the added benet of serving as a trusted advi-
sor someone who offered advice to custom-
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http://www.energytrust.org/forms/SLE_FS_ResSolarNow.pdfhttp://www.energytrust.org/forms/SLE_FS_ResSolarNow.pdfhttp://www.energytrust.org/forms/SLE_FS_ResSolarNow.pdfhttp://www.energytrust.org/forms/SLE_FS_ResSolarNow.pdfhttp://www.energytrust.org/forms/SLE_FS_ResSolarNow.pdfhttp://www.energytrust.org/forms/SLE_FS_ResSolarNow.pdf -
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C l e a n E n e r g y G r o u p l l S m a r t S o l a r M a r k e t i n g S t r a t e g i e s
m, Wc, s ac C
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project planning, permitting and nancing op-
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o s ab p ch
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customers the condence to move forwardwh h c . h://www.-
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Marketing Plan Action Step #3:
REDUCE THE COMPLEXITY
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2. Eaateppttestceateasaamassadpgamtat
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http://www.solaramericacities.energy.gov/Cities.aspx?City=Madisonhttp://www.solaramericacities.energy.gov/Cities.aspx?City=Madisonhttp://www.solaramericacities.energy.gov/Cities.aspx?City=Madisonhttp://www.ci.berkeley.ca.us/ContentDisplay.aspx?id=38064http://www.ci.berkeley.ca.us/ContentDisplay.aspx?id=38064http://www.solaroregon.org/get-involved/solar-ambassadors-programhttp://www.solaroregon.org/get-involved/solar-ambassadors-programhttp://www.solaroregon.org/get-involved/solar-ambassadors-programhttp://www.solaroregon.org/get-involved/solar-ambassadors-programhttp://www.solaroregon.org/get-involved/solar-ambassadors-programhttp://www.solaroregon.org/get-involved/solar-ambassadors-programhttp://www.ci.berkeley.ca.us/ContentDisplay.aspx?id=38064http://www.ci.berkeley.ca.us/ContentDisplay.aspx?id=38064http://www.solaramericacities.energy.gov/Cities.aspx?City=Madisonhttp://www.solaramericacities.energy.gov/Cities.aspx?City=Madisonhttp://www.solaramericacities.energy.gov/Cities.aspx?City=Madison -
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C l e a n E n e r g y G r o u p l 0 l C l e a n E n e r g y S t a t e P r o g r a m G u i d e
a cx c k ch, wh
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with share of mind and share of action.
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Free Solar on New Home. i k, h-
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position is better than rst to market.
MArkETinGSTrATEGy#4
ovErCoMinGCuSToMErinErTiA
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C l e a n E n e r g y G r o u p l l S m a r t S o l a r M a r k e t i n g S t r a t e g i e s
sh H, v f w h,
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the rst builder to roll out a national solar offer-
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condence to move forward in their decision-
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Marketing Plan Action Step #4:
HELP CUSTOMERS OVERCOME INERTIA
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-
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C l e a n E n e r g y G r o u p l l C l e a n E n e r g y S t a t e P r o g r a m G u i d e
Solar programs that address the rst four barriers:
Cost, Reliability, Complexity, Inertia wh
customer-focused initiatives will nd that they are
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is not the most compelling to the broad public.
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FinDinGThEriGhTMESSAGE
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C l e a n E n e r g y G r o u p l l S m a r t S o l a r M a r k e t i n g S t r a t e g i e s
v bf f kw h
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C l e a n E n e r g y G r o u p l l C l e a n E n e r g y S t a t e P r o g r a m G u i d e
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Marketing Plan Action Step #5
FIND THE RIGHT MESSAGE
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C l e a n E n e r g y G r o u p l l S m a r t S o l a r M a r k e t i n g S t r a t e g i e s
i cc b h c b
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rEAChinGnEWCuSToMErMArkETS
-
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C l e a n E n e r g y G r o u p l l C l e a n E n e r g y S t a t e P r o g r a m G u i d e
mk b-v cv. if wh b q v
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Developing a Marketing Plan - How to Begin
-
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C l e a n E n e r g y G r o u p l l S m a r t S o l a r M a r k e t i n g S t r a t e g i e s
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ConCluSion
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AbouTThEAuThorS
Lyn Rosoff, SmartPower
Principal Author
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Mark Sinclair, Clean Energy Group
Contributing Author and Editor
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SmartPower is a national, nonprofit marketing organization that promotes clean,
renewable energy and energy efficiency. SmartPowers award-winning marketing
campaigns have created unprecedented demand for wind, solar and hydropower.
In 2001, a group of forward-thinking, private foundations and the Connecticut
Clean Energy Fund founded SmartPower. These groups believed that renewableenergy needed the same consumer marketing techniques that traditional consumer
brands use. SmartPower has recently expanded its focus to include energy
efficiency and conservation. In addition to helping consumers choose clean
renewable energy sources, SmartPower wants to educate consumers about ways
they can conserve energy in their day-to-day lives.
SmartPowers goal is for the nation to produce more clean energy while using less
energy. SmartPower works on three key fronts to advance this mission.
Research
SmartPower conducts research to identify why consumers do not make choices
towards a clean energy and an energy efficient lifestyle. This research is especially
important when 80% of consumers say they believe renewable energy is better
than energy produced from fossil fuels and they are willing to spend more to have
it, but less than 3% actually purchase clean, renewable energy.
Marketing
SmartPower uses its research to construct targeted marketing campaigns to
convince consumers to make the switch to clean energy and energy-efficienthabits. SmartPower spreads its message through marketing, advertising,
promotion, public relations, blogging and social networking.
Community Organizing
SmartPower builds partnerships with utility companies, state agencies,
municipalities, clean energy funds and community groups to promote clean energy
to consumers at a grassroots level. SmartPower also provides marketing tools to
local organizations so they can market clean energy in their communities
Contact:
Lyn Rosoff, Deputy Director
SmartPower
1120 Connecticut Avenue, N.W.
Suite 1040
Washington, DC 20036
Phone: 202-775-2040
Email: [email protected]
www.smartpower.org
http://www.smartpower.org/http://www.smartpower.org/ -
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www.cleanegroup.org
www.cleanenergystates.org
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