ccrp-us-61258 afsuite v4 2 draft
TRANSCRIPT
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Rev. 1
Date Jan 29, 2014
Prepared by Premanand Shankar
Reviewed by Jay Vellore
Approved by
Dept. US DA R&D
Template 1MRA209001
Technical Report C:\Jay-2014\Projects\AFSuite\CCRP-US-61258_AFSuite_v4.2 - draft.docx
ABB Technology Ltd.
The information contained in this document has to be kept strictly confidential. Any unauthorized use, reproduction, distribution or disclosure to third parties is strictly forbidden. ABB reserves all rights regarding Intellectual Property Rights. © Copyright 2013 ABB. All rights reserved.
ABB CONFIDENTIAL
AFSuite v4.2 Installation issue in Windows 7 (ultimate x64) Spanish edition.
General US FA Legacy Products Maintenance
DRAFT
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ABB CONFIDENTIAL
CONTENTS
1 General Observations ........................................................................... 3
1.1 Introduction ................................................................................. 3
1.2 Problem Description .................................................................... 3
2 Software List .......................................................................................... 3
3 Software bug analysis ........................................................................... 4
4 Software Fixes ....................................................................................... 5
4.1 Workaround when installing AFSuite v4.2.0, in Window 7 Spanish edition. ........................................................................... 5
4.1.1 Create an “Everyone” user group. ................................. 6
4.1.2 Install AFSuite v4.2.0. ................................................... 9
4.1.3 Assign access rights to target directory for “Todos” user group. .................................................... 10
5 Revision History .................................................................................. 12
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ABB CONFIDENTIAL
1 General Observations
1.1 Introduction
This report details out the problems noticed in AFSuite v4.2 during installation on a Windows 7 (Ultimate x64) Spanish edition based computer. The reports also details out the possible fix/workaround steps to be followed to mitigate this issue.
Although this problem was identified in a Windows 7 Ultimate x64 Spanish edition at the time of reporting. After analysis, it is believed that this problem is mainly because of the “Spanish edition” nature of the Windows OS being used.
1.2 Problem Description
Like mentioned in CCRP case number “US-61258”,
“Customer try to install the AFSuit, sofware to operate OVR reclosers from Lake Mary, but it is only possible to do it in Windows 8. Any other version of windows is it not possible to install the sofware. Even customer sent a video showing the type of error. I can not include here because the video has 7 MB. No only this customer has this problem in Honduras but also other customer in El Salvador (Julio Rodriguez-American Park)”.
The video sent by the customer provided lot of details and hints to recreate this problem, without which it would been have been lot more difficult to figure out the core reason.
2 Software List
Equipment Used TI# / UG# Calibration Due Date
Firmware or Software Version
AFSuite N/A N/A V4.2.0, Released
Windows 7 Ultimate x64 Spanish Edition, MSDN
N/A N/A N/A
Microsoft .NET Framework 4 Client Profile, MSDN
N/A N/A V4.0.30319
Microsoft Visual C++ 2010 x86 Redistributable, MSDN
N/A N/A V10.0.30319
3
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referred as “Everyone”, but in Spanish edition of Windows, this group would be referred as “Todos”.
4 Software Fixes In order to fix this issue, perform the workaround mentioned in section 4.1.
4.1 Workaround when installing AFSuite v4.2.0, in Window 7 Spanish edition.
This involves two additional steps to be performed, one prior to, and one after, using AFSuite v4.2.0 installation package. Below is the outline of the steps involved and detailed in the sections followed,
1. Create a user group named “Everyone” in the computer.
2. Install AFSuite v4.2.0.
3. Select target directory (usually defaulted to, C:\Program Files (x86)\ABB, Inc\AFSuite”) and set up its access rights for the Spanish version default group “Todos”.
Before proceeding with the steps, make sure that any current installation for AFSuite in the intended computer is uninstalled completely. This can be verified by launching Control Panel->Programs and Features, and make sure that the name “AFSuite” is not seen in the table displayed.
Make sure all PCD entries in Fleet View are exported to *.abb file.
Ensure that “Target directory”, usually defaulted to, “C:\Program Files (x86)\ABB, Inc\AFSuite” is deleted and unavailable.
4
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5 Revision History
Rev. Page / Section Description Date Initials1 all Initial Version Jan 29, 2014 PS