cbap+master - guia para certificação cbap

Upload: cbapmaster

Post on 11-Feb-2018

265 views

Category:

Documents


1 download

TRANSCRIPT

  • 7/23/2019 CBAP+Master - Guia para Certificao CBAP

    1/58

    Mxok fcdubhwc ukqk k fhqwolofkc FAKUFFAAKKUU++DDkkvvwwhhqq

    Ukvvh ic hzkdh FAKU ik uqodhoqk whiwkwo|k+

    Kwxkbo~kgcukqk c

    AKAC@ 1)5

    Vodxbkgc+ ;85

    {xhvwhv

    Ukvvc k

    ukvvc gkfhqwolofkc

    FAKU

    C mxok FAKUDkvwhq lco hvfqowc ucq xdk

    h{xouh gh Kikbovwkv gh Ihmfocv kbwkdhiwh

    fkukfowkgk) FAKUDkvwhq lkfobowk c

    hiwhigodhiwc gcv uqoifoukov kvvxiwcv ukqk

    |cf kbfkikq k fhqwolofkc FAKU)}}})fakudkvwhq)fcd oilcEfakudkvwhq)fcd 15;5

  • 7/23/2019 CBAP+Master - Guia para Certificao CBAP

    2/58

    FAKU+Dkvwhq 15;5 }}})fakudkvwhq)fcdUmoik 1

    FAKU+Dkvwhq Ukvvh ic hzkdh FAKU ik uqodhoqk whiwkwo|k+

    Kwhic

    C Mxok FAKU+Dkvwhq vhq bkikgc hd nxbjc gh 15;5)

    Hbh c mxok ghloiowo|c ukqk |cf kbfkikq k fhqwolofkc FAKU)

    H{xouh FAKU+Dkvwhq

  • 7/23/2019 CBAP+Master - Guia para Certificao CBAP

    3/58

    FAKU+Dkvwhq 15;5 }}})fakudkvwhq)fcdUmoik 6

    FAKU+Dkvwhq Mxok fcdubhwc ukqk k fhqwolofkc FAKU

    igofh

    ; Kuqhvhiwkc))))))))))))))))))))))))))))))))))))))))))))))))))))))))))))))))))))) Um) 561 K fhqwolofkc FAKU))))))))))))))))))))))))))))))))))))))))))))))))))))))))) Um) 566 Hiwhighigc c AKAC@)))))))))))))))))))))))))))))))))))))))))))))))))))))) Um) 567 Hbofowkc))))))))))))))))))))))))))))))))))))))))))))))))))))))))))))))))))))))))))) Um) 5:8 Ubkihnkdhiwc h Dciowcqkdhiwc gk Kibovh gh Ihmfocv)) Um) 57< Mhqhifokdhiwc h Fcdxiofkc gcv Qh{xovowcv)))))))))))))))) Um) 1;= Kibovh Fcqucqkwo|k))))))))))))))))))))))))))))))))))))))))))))))))))))))))))) Um) 77

    : Kibovh gh Qh{xovowcv)))))))))))))))))))))))))))))))))))))))))))))))))))))))) Um) =:? K|kbokc h \kbogkc gk Vcbxc))))))))))))))))))))))))))))))))))))) Um) ?1;5 Fcduhwifokv Lxigkdhiwkov))))))))))))))))))))))))))))))))))))))))))) Um) ;;7;; Qhvxdc gkv qhkv gh Fcijhfodhiwc )))))))))))))))))))))))))))))) Um) ;8?;1 Vxadhwhigc vxk kubofkc FAKU)))))))))))))))))))))))))))))))))))) Um) 115

  • 7/23/2019 CBAP+Master - Guia para Certificao CBAP

    4/58

    FAKU+Dkvwhq 15;5 }}})fakudkvwhq)fcdUmoik 7

    FAKU+Dkvwhq Ukvvh ic hzkdh FAKU ik uqodhoqk whiwkwo|k+

    ; Kuqhvhiwkc

    Kc fcduqkq hvvh bo|qc fcduqhhiv|hb {xh vhx canhwo|c vhnk fci{xovwkq kfhqwolofkc FAKU) Hvvk xdk gkv fhqwolofkhv dkov |kbcqo~kgkv icdhqfkgc) K uqclovvc gh kikbovwk gh ihmfocv hvw hd ubhik kvfhivc" ucov|qokv hduqhvkv hvwc uhqfhahigc c |kbcq gh whq xd uqclovvocikb ghgofkgc koghiwolofkq v ihfhvvogkghv h fcigx~oq fcqucqkc k dhbjcq vcbxc)

    Hd |ovwk ghvvh fhiqoc" c kikbovwk gh ihmfocv ghvhduhijk xd ukuhblxigkdhiwkb ik fcqucqkc" wqkakbjkigc hd fcinxiwc fcd k kbwk goqhwcqok"kucokigc c mhqhiwh gh uqcnhwcv h kxzobokigc k oiwhoqk fcqucqkc k kwoimoqvhx ghvhduhijc dzodc) Fcd hvvh fhiqoc" uhqfhahigc k ihfhvvogkgh ghoghiwolofkq kv dhbjcqhv uqwofkv h wfiofkv k vhqhd xwobo~kgkv uhbc

    uqclovvocikb gh kibovh gh ihmfocv" c OOAK Oiwhqikwocikb Oivwowxwh clAxvoihvv Kikbyvov fqocx c AKAC@" c mxok gkv dhbjcqhv uqwofkv ukqk kkibovh gh ihmfocv)

    C OOAK ikvfhx hd Wcqciwc Fkikg" hd cxwxaqc gh 1556) H" kfhqwolofkc FAKU lco bkikgk hd 155

  • 7/23/2019 CBAP+Master - Guia para Certificao CBAP

    5/58

    FAKU+Dkvwhq 15;5 }}})fakudkvwhq)fcdUmoik 8

    FAKU+Dkvwhq Mxok fcdubhwc ukqk k fhqwolofkc FAKU

    Ubkic gh Hvwxgcv ukqk Fhqwolofkc FAKU

    Bhok hvwh bo|qc gc oifoc kc lod)

    Bhok c AKAC@ gc oifoc kc lod)Bhdaqh$vh" ikgk vxavwowxo k bhowxqk gcAKAC@

    Bhok fkgk fkuwxbc gc AKAC@ h" kc

    lod gh fkgk qhk gh fcijhfodhiwc" bhokc fkuwxbc fcqqhvucighiwh k{xo icbo|qc)

    Lkk c vodxbkgc FAKUDkvwhq icvowh }}})fakudkvwhq)fcd) Ic whiwhghfcqkq kv qhvucvwkv" fcifhiwqh$vh hd

    hiwhighq c {xh hvw vhigc fcivoghqkgc)

    Dhdcqo~h kv qhkv gh fcijhfodhiwc"vxkv wkqhlkv h wqhoih ucq kicwkq ixdklcbjk gh ukuhb)

    \cfFAKU+

    ;

    1

    6

    7

    8

    Lkk c hzkdh FAKU)

  • 7/23/2019 CBAP+Master - Guia para Certificao CBAP

    6/58

    FAKU+Dkvwhq 15;5 }}})fakudkvwhq)fcdUmoik

    Hzuhqoifok gh Wqkakbjc

    =)855 jcqkv *foifc kicv/ gh hzuhqoifok ghwqkakbjc hd kibovh gh ihmfocv icv bwodcv ;5

    kicv)Ic vc kfhowkv kv vhmxoiwhv kwo|ogkghv> Uqcmqkdkc Whvwhv Mhqhifokdhiwc gh uqcnhwcv Fcdhqfokbo~kc gh lhqqkdhiwkv#vclw}kqh Hivoic gh kibovh gh ihmfocv hd fxqvcv Mhqhifokdhiwc gh ic lovfkbo~kc gh

    kwo|ogkghv gh kibovh gh ihmfocv

    Fcijhfodhiwc hhzuhqoifok ikv qhkv ghfcijhfodhiwc gcAKAC@

    uqhfovc ghdcivwqkq ?55 jcqkv *vhov dhvhv/ ghhzuhqoifok hd uhbc dhicv {xkwqc qhkv ghfcijhfodhiwc gc AKAC@) Hvvk hzuhqoifok hvwoifbxgk ghiwqc gkv =)855 jcqkv gh hzuhqoifok ghwqkakbjc)

    Hgxfkc Hvfcbkq Hivoic dgoc cx h{xo|kbhiwh)

    Ghvhi|cb|odhiwc

    Uqclovvocikb

    1; jcqkv gh ghvhi|cb|odhiwc uqclovvocikb *fxqvc"

    vhdoiqocv h hwf)/ icv bwodcv 7 kicv)

    QhlhqifokvGxkv qhlhqifokv gh mhqhiwhv" fjhlhv h hwf) Xdghbhv gh|h vhq xd fciwkwc fcqqhiwh)

    Vh |cf ic fxduqh wcgcv cv qh{xovowcv kfodk" hvuhqh dkov xd ucxfc" ucovc OOAK bkikq koigk ic kic gh 15;5 xdk fhqwolofkc golhqhifokgk ukqkkikbovwkv {xh ic fcivhmxoqhd fxduqoq cv qh{xovowcv kfodk)

  • 7/23/2019 CBAP+Master - Guia para Certificao CBAP

    7/58

    FAKU+Dkvwhq 15;5 }}})fakudkvwhq)fcdUmoik =

    FAKU+Dkvwhq Mxok fcdubhwc ukqk k fhqwolofkc FAKU

    C hzkdh FAKU" akvhkgc ic AKAC@ 1" lco godhivocikgc gk vhmxoiwhlcqdk>

    qhk gh Fcijhfodhiwc

    Uhqfhiwxkb gh

    [xhvwhv

    [xkiwogkgh gh [xhvwhv

    *Kuqczodkgc/Ubkihnkdhiwc h Dciowcqkdhiwcgk Kibovh gh Ihmfocv

    ;?"66( 1?

    Kibovh gh Qh{xovowcv ;?"66( 1?K|kbokc h \kbogkc gk Vcbxc ;

    Ic uhqfk whduc ikv {xhvwhv {xh |cf ic fcivhmxoq qhvucighqgh odhgokwc) Dkq{xh k {xhvwc ukqk qhwcqikq ghucov) \cf ucghfcivhmxoq k qhvucvwk ikv {xhvwhv ucvwhqocqhv)

    Xwobo~h k wfiofk aqkoigxdu) Kc lod ghvvh bo|qc |cf whq xdqhvxdc gc {xh |cf uqhfovk dhdcqo~kq h hvfqh|hq ixdk lcbjk gh

    ukuhb kiwhv gh oiofokq c hzkdh)

  • 7/23/2019 CBAP+Master - Guia para Certificao CBAP

    8/58

    FAKU+Dkvwhq 15;5 }}})fakudkvwhq)fcdUmoik :

    FAKU+Dkvwhq Ukvvh ic hzkdh FAKU ik uqodhoqk whiwkwo|k+

    Bhdaqh$vh {xh dxowkv {xhvwhv ucghd vhq qhvucigogkv kuhikv ucqhbodoikq kv cuhv oifcqqhwkv)

    Hzovwhd |qocv woucv gh {xhvwhv> vowxkfocikov" ghloiohv" bovwkv hvh{xifokv)

    Kv {xhvwhv {xh hzomhd dkov hvlcqc vc kv vowxkfocikov) Bhdaqh$vh vhduqh gkv ukqwhv oiwhqhvvkgkv) K hvfcbjk gh wfiofkv h

    lhqqkdhiwkv ghuhigh gkv ukqwhv oiwhqhvvkgkv hi|cb|ogkv)

    Ihd vhduqh hzovwh xdk qhvucvwk fcqqhwk) Vhnk lbhzo|c h kgkuw|hbk qhvucighq kv {xhvwhv)

    Fcivoghqh {xkb dhwcgcbcmok hvw vhigc bh|kgk hd fcivoghqkc) Fcivoghqh {xkb kacqgkmhd {xh hvw vhigc bh|kgk hd fcivoghqkc>

    cqohiwkgk kc ubkihnkdhiwc cx cqohiwkgk k dxgkik)

    Wcgk dxgkik uqhfovk vhq kuqc|kgk) K dkwqo~ gh qkvwqhkaobogkgh xwobo~kgk ukqk kfcdukijkq cv

    qh{xovowcv kw c dcdhiwc gk vcbxc)

    K hbofowkc dkov ahd lhowk ucq xd uqclovvocikb hzuhqohiwh) Kv qhxiohv gh|hd ucvvxoq vhduqh> kmhigk h qhmqkv avofkv) Uqcfxqh hiwhighq ahd kv fcduhwifokv gc kikbovwk gh ihmfocv"

    ucov hbkv vc lxigkdhiwkov ukqk k hbofowkc h cxwqkv wkqhlkv gkkibovh gh ihmfoc)

  • 7/23/2019 CBAP+Master - Guia para Certificao CBAP

    9/58

    FAKU+Dkvwhq 15;5 }}})fakudkvwhq)fcdUmoik ?

    FAKU+Dkvwhq Mxok fcdubhwc ukqk k fhqwolofkc FAKU

    6 Hiwhighigc c AKAC@C AKAC@ fcducvwc gh vhov qhkv gh fcijhfodhiwc" xd fcinxiwc ghfcduhwifokv lxigkdhiwkov h |qokv wfiofkv h lhqqkdhiwkv)

    C AKAC@ xwobo~k xd nkqmc {xh wkb|h~ ic lkk ukqwh gc vhx gok k gok) Vhhvvh lcq c vhx fkvc" ghgo{xh ack ukqwh gc vhx whduc gh hvwxgc hd kuqhighqh hiwhighq hvvh nkqmc) \cf ucgh lk~hq ovvc gh gxkv dkihoqkv> bhigc c

    AKAC@" cx hiwc xwobo~kigc k lhqqkdhiwk FAKUDkvwhq Lbkvjfkqgv"{xh ucgh vhq kfhvvkgk uhbc vowh }}})fakudkvwhq)fcd) Kc xwobo~kq klhqqkdhiwk FAKUDkvwhq Lbkvjfkqgv |cf xwobo~k c dwcgc dkovdcghqic gh dhdcqo~kc h kuqhigo~kgc gc dhqfkgc) Hzuhqodhiwh

    Icvvc canhwo|c {xh |cf bhok hvvh bo|qc h fci{xovwh k fhqwolofkc FAKU)Iv |kdcv bjh gkq kbmxdkv cqohiwkhv gh fcdc h {xkigc lk~hq c hzkdhFAKU) H dkov" wcgc c ukvvc k ukvvc ihfhvvqoc ukqk vxadhwhq vxkkubofkc kc OOAK)

    Ukqk fcdhkq" bhok h qhlbowk vcaqh fkgk xdk gkv gofkv kakozc) Hbkv vcqhkbdhiwh oducqwkiwhv)

    Bhok c AKAC@ uhbc dhicv gxkv |h~hv) Ihijxd dkwhqokb vxavwowxo kbhowxqk gc AKAC@

    Ic govfxwk fcd c AKAC@ Vh kc bhq c AKAC@" |cf ic fcifcqgkq

    fcd k ghloioc gh kbmxd whqdc" dhdcqo~h$c kvvod dhvdc) Ic uhqfk vhxwhduc govfcqgkigc fcd c AKAC@) Bhdaqh$vh {xh ovvc ic c knxgkq k vhfhqwolofkq)

    Dhdcqo~h wcgkv kv qhkv gh fcijhfodhiwc h kv wkqhlkv gh fkgk qhk) ovvc dhvdc fjkwc h dkkiwh" dkv koigk kvvod ihfhvvqoc)

  • 7/23/2019 CBAP+Master - Guia para Certificao CBAP

    10/58

    FAKU+Dkvwhq 15;5 }}})fakudkvwhq)fcdUmoik ;5

    FAKU+Dkvwhq Ukvvh ic hzkdh FAKU ik uqodhoqk whiwkwo|k+

    Dkv" vhq {xh ihfhvvqoc dhdcqo~kq WCGKV kv hiwqkgkv h vkgkv ghfkgk wkqhlk3 Lhbo~dhiwh k qhvucvwk IC Dhbjcq gc {xh ghfcqkq |cfqhkbdhiwh hiwhighq c {xh fkgk wkqhlk qhkbo~kq" h kvvod |cf dhvdc vhq

    fkuk~ gh oghiwolofkq kv hiwqkgkv h vkgkv) ahd dhbjcq" |cf ic kfjk3Hvvh bo|qc wqkwk hzkwkdhiwh govvc" uqhukq$bc ukqk c hzkdh FAKU" h ic

    uhqghq whduc ghfcqkigc xdk oiloiogkgh gh fcovkv ukqk ukvvkq ik uqc|k)Ucqd" hd kbmxiv fkvcv" ihfhvvqoc {xh |cf dhdcqo~h kbmxdkv fcovkv) fcdc {xkigc |cf kuqhighx dkwhdwofk) Ic oifoc" |cf wh|h {xhghfcqkq kbmxdkv lqdxbkv" dkv ghucov {xh |cf fcdhcx k hiwhighq kdkwhdwofk" kv lqdxbkv vh wcqikqkd lfhov ghdkov

    Ic lkk c hzkdh vhd kiwhv lk~hq xdk vodxbkc) \cf n ukqcx ukqkuhivkq ic hvlcqc ihfhvvqoc gh lofkq vhiwkgc hd lqhiwh gh xd fcduxwkgcqgxqkiwh wqv jcqkv h dhok" qhvucighigc k fhiwc h foi{xhiwk {xhvwhv3 Ucqovvc" ic lkk c hzkdh vhd kiwhv uqkwofkq) Mkvwh whduc uqkwofkigc) \cf nfcijhfh k lhqqkdhiwk FAKU+Dkvwhq Hzkd Vodxbkwcq3 \cf ucgh lk~hqvodxbkgc ucq qhk gh fcijhfodhiwc" cx hiwc |cf ucgh vodxbkq xd hzkdhgh fhiwc h foi{xhiwk {xhvwhv" gh wqv jcqkv h dhok" hzkwkdhiwh omxkb kchzkdh clofokb {xh |cf lkq) Kv {xhvwhv wd c dhvdc i|hb gh golofxbgkgh)

    Kfhvvh c vowh }}})fakudkvwhq)fcd h hzuhqodhiwh)

    Wcgkv kv ghloiohv hifciwqkgkv ihvwh bo|qc lcqkd lhowkv bh|kigc hdfcivoghqkc c AKAC@" ucqwkiwc" ihd vhduqh |cf hifciwqkq k dhbjcq"cx k dkov fcdxd" ghloioc)

    \qokv uqclovvocikov {xh ukqwofoukqkd gc ghvhi|cb|odhiwc gc AKAC@wo|hqkd vxk cqomhd ik qhk gh WO) Ucqwkiwc" |cf oq qhukqkq {xh hd |qocv

    dcdhiwcv c AKAC@ goqhfocik k kibovh gh ihmfocv ukqk k qhk gh WO)Xd hzhdubc govvc {xkigc c AKAC@ xwobo~k c whqdc vcbxc" |qokv|h~hv k ukbk|qk vcbxc xwobo~kgk fcdc voiiodc gh xd ic|c vovwhdkfcduxwkfocikb) Dkv" ihd vhduqh ovvc |hqgkgh) \cf hiwhighq c ucq{xdkov k lqhiwh)

    Ukqk c AKAC@ xd uqcnhwc ucvvxo kv vhmxoiwhv lkvhv> ghloioc"ubkihnkdhiwc" oiofokc" hzhfxc h hifhqqkdhiwc) golhqhiwh gc UDAC@

  • 7/23/2019 CBAP+Master - Guia para Certificao CBAP

    11/58

    FAKU+Dkvwhq 15;5 }}})fakudkvwhq)fcdUmoik ;;

    FAKU+Dkvwhq Mxok fcdubhwc ukqk k fhqwolofkc FAKU

    \kdcv hiwc kc {xh oiwhqhvvk3 \kdcv hiwhighq c nkqmc avofc xwobo~kgcic AKAC@)

    AKAC@

    AKAC@ Axvoihvv Kikbyvov cl Acgy @ic}bhgmh c mxok gkv dhbjcqhvuqwofkv xwobo~kgkv uhbcv uqclovvocikov gh kibovh gh ihmfocv) Vhx canhwo|c ghloioq k uqclovvc gh kibovh gh ihmfocv)

    Ukqk wkb" c AKAC@ ghvfqh|h kv qhkv gh fcijhfodhiwc" kv kwo|ogkghv"wkqhlkv h kv jkaobogkghv ihfhvvqokv kc kikbovwk gh ihmfocv ukqk c hzhqffoc

    gk uqclovvc)

    GCDIOC

    C wqkakbjc gc kikbovwk gh ihmfoc ghbodowkgc k xd ghwhqdoikgcghukqwkdhiwc" qhk gh ihmfoc cx xd mqxuc gh ukqwhv oiwhqhvvkgkv) Hvvkghbodowkc fjkdkgk gh gcdioc) C gcdioc ucgh oifbxoq wkdad kv

    ukqwhv oiwhqhvvkgkv fjk|h {xh ucghd hvwkq ghiwqc cx lcqk gc gcdioc hd{xhvwc)

    VCBXC

    Ic AKAC@ k ukbk|qk vcbxc vh kubofk k xdk cx dkov dxgkikv ic hvwkgckwxkb gk fcqucqkc ic oiwxowc gh kbfkikq xdk ihfhvvogkgh gh ihmfoc"vcbxfocikq xd uqcabhdk gh ihmfoc cx hiwc kuqc|howkq xdk cucqwxiogkgh)Hzhdubcv gh vcbxc oifbxhd dxgkikv hd xd ghwhqdoikgc uqcfhvvc gkfcqucqkc" xd ic|c vovwhdk cx kw dhvdc ic|kv qhmqkv gh ihmfoc)

    Cxwqc whqdc kdubkdhiwh xwobo~kgc hvfcuc gk vcbxc) C hvfcuc gkvcbxc dhicq {xh c hvfcuc gc gcdioc h" wkdad xwobo~kgc fcdc akvhgc hvfcuc gc uqcnhwc)

  • 7/23/2019 CBAP+Master - Guia para Certificao CBAP

    12/58

    FAKU+Dkvwhq 15;5 }}})fakudkvwhq)fcdUmoik ;1

    FAKU+Dkvwhq Ukvvh ic hzkdh FAKU ik uqo

    KIBOVH GH IHMFOCV

    K kibovh gh ihmfocv fcducvwk gh xd fcinxiwc gh wkxwobo~kgkv ukqk ghloioq k hvwqxwxqk" ucbwofkv h cuhqkhv gh

    C ukuhb gk kibovh gh ihmfocv knxgkq kv cqmkio~khdhbjcq vcbxc ukqk kv ihfhvvogkghv cx uqcabhdkv ghbkv"bodowkhv h c vhx fciwhzwc) Fkah k kibovh gh ihmfocv wkic|kv cucqwxiogkghv gh ihmfocv)

    C kikbovwk gh ihmfocv {xkb{xhq uqclovvocikb {xh hzhfxwk

    kibovh gh ihmfocv" vhd bh|kq hd fcivoghqkc c fkqmc {cfxuk) C kikbovwk gh ihmfocv kikbovk k oilcqdkc lcqi

    uqclovvocikov gk cqmkio~kc {xh oiwhqkmhd fcd c ihmkwo|ogkgh gh kibovh gkv oilcqdkhv fcqucqkwo|kv" c kikboihfhvvogkghv gkv ukqwhv oiwhqhvvkgkv h vhxv uqcabhdkv)ihmfocv bh|kiwk" kikbovk" gcfxdhiwk h |kbogk cv qh{xovowcv)

    Kikbovwk

    gh

    Ihmfocv

    Mhvwc

    Uqcfhvvcv

    Uhvvckv

    Vovwhdkv

    hoqk whiwkwo|k+

    qhlkv h wfiofkvdk cqmkio~kc)

    k ghloioqhd kcivoghqkigc kvad ghvfcaqoq

    kv kwo|ogkghv gh

    h c uqclovvocikbfogk ucq cxwqcvfoc) Gxqkiwh k

    vwk oghiwolofk kvC Kikbovwk gh

  • 7/23/2019 CBAP+Master - Guia para Certificao CBAP

    13/58

    FAKU+Dkvwhq 15;5 }}})fakudkvwhq)fcdUmoik ;6

    FAKU+Dkvwhq Mxok fcdubhwc ukqk k fhqwolofkc FAKU

    [xkigc hvwo|hq uhivkigc ic {xh c kikbovwk gh ihmfocv lk~ ic gok k gok"bh|h hd fcivoghqkc c {xkgqc kakozc>

    Ukuov gc Kikbovwk gh Ihmfocv

    BghqC kikbovwk hzhfxwk xd ukuhb oducqwkiwh {xkigc c kvvxiwc kfjkq k dhbjcq vcbxc ukqk xd uqcabhdk cx hiwcghvfcaqoq cucqwxiogkghv ukqk k fcqucqkc)

    Dhgokgcqv |h~hv bh|kiwkq qh{xovowcv ucgh oivwomkq aqomkv hghvkfcqgcv) k {xh c kikbovwk gh ihmfocv uqhfovk oiwhq|oqhd uqcb gk uk~)

    Hvuhfokbovwk C kikbovwk ucgh xwobo~kq vhx fcijhfodhiwc gh ihmfoc ukqkknxgkq k fcqucqkc ik axvfk gk dhbjcq vcbxc)

    FcdxiofkgcqFcdxiofkq qh{xovowcv" lkbkq fcd kv ukqwhv oiwhqhvvkgkv"gcfxdhiwkq ucq hvfqowc cv ubkicv h cv qh{xovowcv) Wxgcovvc hzomh k jkaobogkgh gh fcdxiofkc)

    Oi|hvwomkgcqC kikbovwk gh ihmfocv uqhfovk whq c hvuqowc ghoi|hvwomkgcq" vhduqh hd axvfk gh cucqwxiogkghv cx gkdhbjcq vcbxc)

    Ubkihnkgcq Ubkihnkq xdk gkv dxowkv wkqhlkv gc kikbovwk gh ihmfocv)

    Cx|oiwhVkahq cx|oq lxigkdhiwkb" ukqk oghiwolofkq c {xhqhkbdhiwh hvw vhigc gowc) C acd cx|oiwh fkuk~ ghhiwhighq k{xobc {xh ic gowc)

    GcfxdhiwkgcqWxgc uqhfovk vhq gcfxdhiwkgc" ovvc g vhmxqkik kckikbovwk h uqcwhmh k cqmkio~kc) C kikbovwk gcfxdhiwk cvqh{xovowcv" k kq{xowhwxqk gk fcqucqkc h hwf)

  • 7/23/2019 CBAP+Master - Guia para Certificao CBAP

    14/58

    FAKU+Dkvwhq 15;5 }}})fakudkvwhq)fcdUmoik ;7

    FAKU+Dkvwhq Ukvvh ic hzkdh FAKU ik uqodhoqk whiwkwo|k+

    QH[XOVOWC

    Uqhvwh akvwkiwh kwhic k{xo Ic oducqwk {xkb hiwhigodhiwc |cf whijkvcaqh k ukbk|qk qh{xovowc" ukqk ukvvkq ic hzkdh FAKU |cf uqhfovk whq

    ahd hd dhiwh c {xh xd qh{xovowc vhmxigc c AKAC@) \cf uqhfovkqhkbdhiwh dhdcqo~kq k ghloioc kakozc>

    Qh{xovowc

    ;) Xdk fcigoc cx fkukfogkgh ihfhvvqok ucq xdk ukqwh oiwhqhvvkgk ukqkvcbxfocikq xd uqcabhdk cx kbfkikq xd canhwo|c)

    1) Xdk fcigoc cx fkukfogkgh {xh whd {xh vhq kbfkikgk uhbk vcbxccx xd fcducihiwh gk vcbxc gh lcqdk {xh vhnk vkwovlhowc xd fciwqkwc"

    ukgqc" hvuhfolofkc cx cxwqk gcfxdhiwkc lcqdkb caqomkwqok)

    6) Xdk qhuqhvhiwkc gcfxdhiwkgk gh xdk fcigoc cx fkukfogkghfcilcqdh ghloiogc ic owhd ; cx 1)

    \cf uqhfovk bowhqkbdhiwh dhdcqo~kq kv wqv ghloiohv kfodk ukqk whqvxfhvvc ic hzkdh FAKU) \kdcv hiwc hzubcqkq {xkov vc cv golhqhiwhvwoucv gh qh{xovowcv>

    Qh{xovowcv gh Ihmfocv

    Ghvfqh|hd cv canhwo|cv" kv dhwkv cx ihfhvvogkghv gk fcqucqkc)

    Hzhdubc> dhgoq k {xkbogkgh gcv fcdaxvw|hov ucq ucvwcv ghkakvwhfodhiwc)

    Qh{xovowcv gkv Ukqwhv Oiwhqhvvkgkv

    Ghvfqh|hd kv ihfhvvogkghv {xh kv ukqwhv oiwhqhvvkgkv wd h fcdc fkgkxdk ghbkv oiwhqkmh fcd k vcbxc)

  • 7/23/2019 CBAP+Master - Guia para Certificao CBAP

    15/58

    FAKU+Dkvwhq 15;5 }}})fakudkvwhq)fcdUmoik ;8

    FAKU+Dkvwhq Mxok fcdubhwc ukqk k fhqwolofkc FAKU

    Qh{xovowcv gk Vcbxc

    Ghvfqh|hd fkqkfwhqvwofkv {xh k vcbxc gh|h ucvvxoq) Cv qh{xovowcv gkvcbxc vc ghloiogcv ik kibovh gh qh{xovowcv)

    Qh{xovowcv Lxifocikov

    xd wouc gh qh{xovowc gk vcbxc) Ghvfqh|hd c fcducqwkdhiwc h kvlxihv {xh k vcbxc vhq fkuk~ gh hzhfxwkq) Hzhdubc> c vovwhdk gh|hhi|okq xd h$dkob gh fciloqdkc kuv k fciloqdkc gk fcduqk)

    Qh{xovowcv Ic$Lxifocikov

    xd wouc gh qh{xovowc gk vcbxc) Ghvfqh|hd kv fcigohv {xh kvcbxc hifciwqkq kc vhq ghvhi|cb|ogk) Hzhdubc> c vclw}kqh gh|hq vhqghvhi|cb|ogc bh|kigc hd fcivoghqkc k bho ;168)155?#58)

    Qh{xovowcv gh Wqkivoc

    Vc qh{xovowcv whducqqocv {xh ghvfqh|hd fkqkfwhqvwofkv {xh k vcbxc

    whd {xh whq hiwqh gxqkiwh c dcdhiwc gh wqkivoc gc hvwkgc kiwomc ukqkc ic|c)

    C AKAC@

    hvw go|ogc hd vhov qhkv gh fcijhfodhiwc>;) Ubkihnkdhiwc h Dciowcqkdhiwc gh Kibovh gh Ihmfocv

    Ghvfqh|h kv kwo|ogkghv ihfhvvqokv ukqk k qhkbo~kc gk kibovh ghihmfocv) C ubkihnkdhiwc oifbxo oghiwolofkq kv ukqwhv oiwhqhvvkgkv"vhbhfocikq kv wfiofkv gh kibovh gh ihmfocv" fcdc cv qh{xovowcvvhqc mhqhifokv h kfcdukijkgcv h fcdc kfcdukijkq c wqkakbjc gkkibovh gh ihmfocv)

  • 7/23/2019 CBAP+Master - Guia para Certificao CBAP

    16/58

    FAKU+Dkvwhq 15;5 }}})fakudkvwhq)fcdUmoik ;

  • 7/23/2019 CBAP+Master - Guia para Certificao CBAP

    17/58

    FAKU+Dkvwhq 15;5 }}})fakudkvwhq)fcdUmoik ;=

    FAKU+Dkvwhq Mxok fcdubhwc ukqk k fhqwolofkc FAKU

    Kmcqk {xh |cf n wh|h kfhvvc kc |cfkaxbqoc avofc gc AKAC@" |hnkkakozc fcdc hvw hvwqxwxqkgk fkgk qhk gh fcijhfodhiwc>

    UqcuvowcFkgk wkqhlk whd vhx uqcuvowc) C AKAC@ lcqihfh xdk

    aqh|h ghvfqoc gc canhwo|c h gc |kbcq cawogc {xkigc ckikbovwk gh ihmfocv hzhfxwk k wkqhlk hd {xhvwc)

    Ghvfqoc Ghvfqoc dkov hbkacqkgk gk wkqhlk)

    Hiwqkgkv

    Ghvfqh|h xdk oilcqdkc cx xdk uq$fcigocihfhvvqok ukqk c oifoc gk wkqhlk) Cv qh{xovowcv vc xdfkvc hvuhfokb gh hiwqkgk" ucov |qokv wkqhlkv xwobo~kd

    qh{xovowcv fcdc hiwqkgk h vkgk)

    HbhdhiwcvGhvfqh|hd fcifhowcv h oghokv {xh vc ihfhvvqokvhiwhighq ukqk k hzhfxc gk wkqhlk)

    Wfiofkv Bovwk gh wfiofkv qhbh|kiwhv ukqk k hzhfxc gk wkqhlk)

    Ukqwhv oiwhqhvvkgkvGhvfqh|h cv woucv gh ukqwhv oiwhqhvvkgkv hi|cb|ogkv ikhzhfxc gk wkqhlk)

    Vkgkv Ghvfqh|h c qhvxbwkgc gk hzhfxc gk wkqhlk)

  • 7/23/2019 CBAP+Master - Guia para Certificao CBAP

    18/58

    FAKU+Dkvwhq 15;5 }}})fakudkvwhq)fcdUmoik ;:

    FAKU+Dkvwhq Ukvvh ic hzkdh FAKU ik uqodhoqk whiwkwo|k+

    \cf vh bhdaqk3 \hnk vh |cf fcivhmxh ghloioq fkgk xd gcv owhiv kakozc)

    OOAK

    AKAC@

    KIBOVH GH IHMFOCV

    GCDIOC

    VCBXC

    QH[XOVOWC

    QH[XOVOWC GH IHMFOC

    QH[XOVOWCV GKV UKQWHV

    OIWHQHVVKGKV

    QH[XOVOWCV GK VCBXCQH[XOVOWCV LXIFOCIKOV

    QH[XOVOWCV IC$LXIFOCIKOV

    QH[XOVOWCV GH WQKIVOC

  • 7/23/2019 CBAP+Master - Guia para Certificao CBAP

    19/58

    FAKU+Dkvwhq 15;5 }}})fakudkvwhq)fcdUmoik ;?

    FAKU+Dkvwhq Mxok fcdubhwc ukqk k fhqwolofkc FAKU

    \kdcv lk~hq kbmxiv hzhqffocv ukqk lozkq c {xh |cf kfkacx gh kuqhighq3

    Ic ukvvh kgokiwh vhd lk~hq cv hzhqffocv kakozc" hbhv vc hzwqhdkdhiwh

    whov ukqk lozkq vhxv fcijhfodhiwcv)

    Bovwk kakozc cv woucv gh qh{xovowc>

    I SSSSSSSSSSSSSSSSSSSSSSSSSSSSSSS

    UO SSSSSSSSSSSSSSSSSSSSSSSSSSSSSSS

    V SSSSSSSSSSSSSSSSSSSSSSSSSSSSSSS

    L SSSSSSSSSSSSSSSSSSSSSSSSSSSSSSS

    IL SSSSSSSSSSSSSSSSSSSSSSSSSSSSSSS

    W SSSSSSSSSSSSSSSSSSSSSSSSSSSSSSS

  • 7/23/2019 CBAP+Master - Guia para Certificao CBAP

    20/58

    FAKU+Dkvwhq 15;5 }}})fakudkvwhq)fcdUmoik 15

    FAKU+Dkvwhq Ukvvh ic hzkdh FAKU ik uqodhoqk whiwkwo|k+

    8 Kibovh Fcqucqkwo|k

    C wqkakbjc gc kikbovwk gh ihmfocv kaqkimh c wqkakbjc gxqkiwh xd uqcnhwc hwkdad kiwhv ghbh) Mqkigh ukqwh gc wqkakbjc gc kikbovwk gh ihmfocv {xh lhowc lcqk gh xd uqcnhwc kacqgkgc ghiwqc gk Kibovh Fcqucqkwo|k)

    ik kibovh gh ihmfocv {xh c kikbovwk oghiwolofk uqcabhdkv hcucqwxiogkghv" k|kbok kv fkukfogkghv gk fcqucqkc" ghwhqdoik kkacqgkmhd gh ihmfocv dkov |o|hb h ghloih c hvfcuc gk vcbxc) Ihvwh

    dcdhiwc c wqkakbjc gc kikbovwk kiwhfhgh c uqcnhwc h hd dxowcv fkvcv cuciwc gh ukqwogk ukqk ic|cv uqcnhwcv) gxqkiwh k kibovh fcqucqkwo|k {xhcv qh{xovowcv gh ihmfoc vc oghiwolofkgcv)

    Ghloioq k Ihfhvvogkgh gc Ihmfoc

    Xdk gkv kwo|ogkghv dkov fqwofkv gc kikbovwk gh ihmfocv nxvwkdhiwh

    oghiwolofkq k ihfhvvogkgh gh ihmfoc" cx vhnk" c uqcabhdk {xh k fcqucqkchvw hilqhiwkigc h {xh ghvhnk vcbxfocikq) Ic akvwk kuhikv oghiwolofkq xdkihfhvvogkgh gh ihmfoc" ihfhvvqoc kfjkq c ucq{x gk{xhbk ihfhvvogkghgh ihmfoc)

    Ucqwkiwc" k wkqhlk Ghloioq Ihfhvvogkgh gh Ihmfoc whd cv 1 canhwo|cvkakozc>

    ;)

    Oghiwolofkq ucq {xh k dxgkik ihfhvvqok)1) Ghloioq ucq{xh k dxgkik ihfhvvqok)C wqkakbjc gc kikbovwk gh ihmfocv ucgh oiofokq kwqk|v gh {xkb{xhqkwo|ogkgh bovwkgk ic AKAC@" dkv mhqkbdhiwh oiofokgc uhbk kwo|ogkghGhloioq Ihfhvvogkgh gh Ihmfocv)

    oiwhqhvvkiwh icwkq {xh xdk ihfhvvogkgh gh ihmfoc ucgh vhq mhqkgkakvofkdhiwh gh {xkwqc dkihoqkv golhqhiwhv>

  • 7/23/2019 CBAP+Master - Guia para Certificao CBAP

    21/58

    FAKU+Dkvwhq 15;5 }}})fakudkvwhq)fcdUmoik 1;

    FAKU+Dkvwhq Mxok fcdubhwc ukqk k fhqwolofkc FAKU

    ;) Fxduqoq kbmxd qh{xovowc gc ubkic hvwqkwmofc01) Fcqqomoq cx dhbjcqkq xd vovwhdk cx uqcfhvvc fcqqhiwh06) Fxduqoq kbmxdk hzomifok gk mhqifok ukqk dhbjcqkq kbmxd

    uqcfhvvc ik mhqkc gh qhvxbwkgcv07) Fcifcqqifok cx ghdkigk gh fbohiwh0

    Qhukqh {xh xdk gkv hiwqkgkv ghvwk wkqhlk vc cv qh{xovowcv" {xh lcqkdhbofowkgcv hd xdk lkvh kiwhqocq) gxqkiwh k hbofowkc {xh cv qh{xovowcv vcoghiwolofkgcv h kmcqk vhq|hd fcdc hiwqkgk ukqk k oghiwolofkc gh

    uqcabhdkv h#cx cucqwxiogkghv gh ihmfoc)

    oducqwkiwh {xh c kikbovwk gh ihmfocv oi|hvwomxh kv uqhdovvkv hqhvwqohv ghloiogkv" ucov hvvkv vc xdk qofk lciwh ukqk vh fhqwolofkq gc

    uqcabhdk h#cx cucqwxiogkgh h hiwhighq fcqqhwkdhiwh c fciwhzwc gkihfhvvogkgh gh ihmfoc)

    N qhukqcx {xh kv dhwkv h canhwo|cv gc ihmfoc ucghd mhqkq ihfhvvogkghvgh ihmfoc3 C kikbovwk uqhfovk fcijhfhq cv canhwo|cv h dhwkv ukqk

    fcduqhhighq dhbjcq c fciwhzwc gk cqmkio~kc)Cv canhwo|cv ucghd vhq k|kbokgcv bh|kigc hd fcivoghqkc k wfiofkV)D)K)Q)W)

    V C canhwo|c uqhfovk vhq hvuhflofc)D C canhwo|c uqhfovk vhq dhivxq|hb)K C canhwo|c uqhfovk vhq ucvv|hb)Q C canhwo|c uqhfovk hvwkq kboijkgc fcd kv dhwkv h canhwo|cv gkfcqucqkc)W C canhwo|c uqhfovk vhq ghloiogc ixd uqk~c kuqcuqokgc" ihd fxqwc hihd bcimc ghdkov)

    Xd uqcabhdk ik fcqucqkc ucgh vh wcqikq xdk ihfhvvogkgh gh ihmfoc k{xkb k fcqucqkc ghvhnk vcbxfocikq) Ucq ovvc c kikbovwk gh ihmfocv uqhfovkoi|hvwomkq cv uqcabhdkv h vh c dhvdc {xkigc qhvcb|ogc wqk~ kbmxdk

  • 7/23/2019 CBAP+Master - Guia para Certificao CBAP

    22/58

    FAKU+Dkvwhq 15;5 }}})fakudkvwhq)fcdUmoik 11

    FAKU+Dkvwhq Ukvvh ic hzkdh FAKU ik uqodhoqk whiwkwo|k+

    dhbjcqok ukqk k cqmkio~kc) Kv vhmxoiwhv vowxkhv uqhfovkd vhqoi|hvwomkgkv>

    Uhqgk gh qhfhowk Oivkwovlkc gcv fcbkacqkgcqhv Kxdhiwc gk dkqmhd gh |higkv

    Xd qhvxbwkgc hvuhqkgc ik fcqucqkc uqhfovk vhq k|kbokgc" fcd c canhwo|cgh |hqolofkq vh c dhvdc qhuqhvhiwk xdk dhbjcqok ukqk k fcqucqkc)

    Kv vhmxoiwhv lhqqkdhiwkv vc xwobo~kgkv ik wkqhlk ghGhloioq k Ihfhvvogkgh

    gh Ihmfoc>

    Ahifjdkq`oim Aqkoivwcqdoim Kibovh gh Qhmqkv gh Ihmfocv Mqxucv gh Govfxvvc Ghfcducvoc Lxifocikb Kibovh gk Fkxvk Qko~

    Qhukqh {xh wcgkv kv wfiofkv kfodk |ovkd knxgkq c kikbovwk gh ihmfocv koghiwolofkq cucqwxiogkghv cx uqcabhdkv {xh k cqmkio~kc hilqhiwk) Hvvhv

    uqcabhdkv knxgkd c kikbovwk gh ihmfocv k oghiwolofkq kv cucqwxiogkghv ghihmfoc {xh qhuqhvhiwkqc xdk dhbjcqok ukqk k fcqucqkc)

    Ic k wck {xh c uqcgxwc loikb gk wkqhlk Ghloioq Ihfhvvogkgh gh Ihmfocv k uquqok ihfhvvogkgh gh ihmfoc)

    Ik fcqucqkc" kbmxdkv uhvvckv vc fjk|h gxqkiwh c wqkakbjc ghoghiwolofkc gcv uqcabhdkv h cucqwxiogkghv)

    Ukwqcfoikgcq C ukwqcfoikgcq c uhqvcikmhd fjk|h" ucov c ukwqcfoikgcqmhqkbdhiwh xdk lciwh gh qh{xovowcv h wkdad xd |kbogkgcq gcv qh{xovowcvoilcqdkgcv ucq cxwqcv)

  • 7/23/2019 CBAP+Master - Guia para Certificao CBAP

    23/58

    FAKU+Dkvwhq 15;5 }}})fakudkvwhq)fcdUmoik 16

    FAKU+Dkvwhq Mxok fcdubhwc ukqk k fhqwolofkc FAKU

    Kwhic

    C Mxok FAKU+Dkvwhq vhq bkikgc hd nxbjc gh 15;5)

    Hbh c mxok ghloiowo|c ukqk |cf kbfkikq k fhqwolofkc FAKU)

    H{xouh FAKU+Dkvwhq

  • 7/23/2019 CBAP+Master - Guia para Certificao CBAP

    24/58

    FAKU+Dkvwhq 15;5 }}})fakudkvwhq)fcdUmoik 17

    FAKU+Dkvwhq Ukvvh ic hzkdh FAKU ik uqodhoqk whiwkwo|k+

    ;; Qhvxdc gkv qhkv gh Fcijhfodhiwc

    Hvwk vhc qhvxdh kv < qhkv gh fcijhfodhiwc gc AKAC@" lcqihfhigc kvhiwqkgkv" vkgkv h wfiofkv xwobo~kgkv) dxowc oducqwkiwh {xh |cf fcivomkoghiwolofkq fkgk xdk gkv qhkv gh fcijhfodhiwc h vxk hvwqxwxqk" ucov ovvcvhq hzomogc gxqkiwh c hzkdh FAKU) Ic whiwh ghfcqkq k bovwk k vhmxoq"

    ucqd" oducqwkiwh {xh |cf fcivomk hzubofkq h oghiwolofkq fbkqkdhiwhfkgk xd gcv owhiv)

  • 7/23/2019 CBAP+Master - Guia para Certificao CBAP

    25/58

    FAKU+Dkvwhq 15;5 }}})fakudkvwhq)fcdUmoik 18

    FAKU+Dkvwhq Mxok fcdubhwc ukqk k fhqwolofkc FAKU

    Hbofowkc

    Ubkihnkq Kacqgkmhd gk Kibovh gh IhmfocvHiwqkgkv

    Ihfhvvogkgh gc Ihmfoc Cuoioc Hvuhfokbo~kgk Kwo|cv gh Uqcfhvvcv Cqmkio~kfocikov

    Vkgkv

    Kacqgkmhd gk Kibovh gh IhmfocvWfiofkv

    Kibovh gh Ghfovc Dcghbkmhd gh Uqcfhvvcv Qh|ovhv Hvwqxwxqkgkv

  • 7/23/2019 CBAP+Master - Guia para Certificao CBAP

    26/58

    FAKU+Dkvwhq 15;5 }}})fakudkvwhq)fcdUmoik 1

  • 7/23/2019 CBAP+Master - Guia para Certificao CBAP

    27/58

    FAKU+Dkvwhq 15;5 }}})fakudkvwhq)fcdUmoik 1=

    FAKU+Dkvwhq Mxok fcdubhwc ukqk k fhqwolofkc FAKU

    Ubkihnkq Kwo|ogkghv gk Kibovh gh Ihmfocv

    Hiwqkgkv

    Kacqgkmhd gk Kibovh gh Ihmfocv K|kbokc gh Ghvhduhijc gk Kibovh gh Ihmfocv Kwo|cv gh Uqcfhvvcv Cqmkio~kfocikov Bovwk gh Ukqwhv Oiwhqhvvkgkv" Ukuov h Qhvucivkaobogkghv

    Vkgkv

    Ubkic*v/ gk Kibovh gh IhmfocvWfiofkv

    Hvwodkwo|k Ghfcducvoc Lxifocikb Kibovh gh Qovfcv

  • 7/23/2019 CBAP+Master - Guia para Certificao CBAP

    28/58

    FAKU+Dkvwhq 15;5 }}})fakudkvwhq)fcdUmoik 1:

    FAKU+Dkvwhq Ukvvh ic hzkdh FAKU ik uqodhoqk whiwkwo|k+

    Ubkihnkq Fcdxiofkc gk Kibovh gh Ihmfocv

    Hiwqkgkv

    Kacqgkmhd gk Kibovh gh Ihmfocv Ubkicv gk Kibovh gh Ihmfocv Kwo|cv gh Uqcfhvvcv Cqmkio~kfocikov Bovwk gh Ukqwhv Oiwhqhvvkgkv" Ukuov h Qhvucivkaobogkghv

    Vkgkv

    Ubkic gh Fcdxiofkc gk Kibovh gh IhmfocvWfiofkv

    Qh|ovhv Hvwqxwxqkgkv

  • 7/23/2019 CBAP+Master - Guia para Certificao CBAP

    29/58

    FAKU+Dkvwhq 15;5 }}})fakudkvwhq)fcdUmoik 1?

    FAKU+Dkvwhq Mxok fcdubhwc ukqk k fhqwolofkc FAKU

    Ubkihnkq Uqcfhvvc gh Mhqhifokdhiwc gh Qh{xovowcv

    Hiwqkgkv

    Kacqgkmhd gk Kibovh gh Ihmfocv Ubkic gk Kibovh gh Ihmfocv Kwo|cv gh Uqcfhvvcv Cqmkio~kfocikov

    Vkgkv

    Ubkic gh Mhqhifokdhiwc gh Qh{xovowcvWfiofkv

    Kibovh gh Ghfovc Qkvwqhkdhiwc gh Uqcabhdkv Kibovh gh Qovfcv

  • 7/23/2019 CBAP+Master - Guia para Certificao CBAP

    30/58

    FAKU+Dkvwhq 15;5 }}})fakudkvwhq)fcdUmoik 65

    FAKU+Dkvwhq Ukvvh ic hzkdh FAKU ik uqodhoqk whiwkwo|k+

    Mhqhifokq Ghvhduhijc gk Kibovh gh Ihmfocv

    Hiwqkgkv

    Dwqofkv gh Ghvhduhijc gk Kibovh gh Ihmfocv Ubkic*v/ gk Kibovh gh Ihmfocv Ukgqhv gh Ghvhduhijc Cqmkio~kfocikov Ubkic gh Mhqhifokdhiwc gh Qh{xovowcv

    Vkgkv

    K|kbokc gh Ghvhduhijc gk Kibovh gh Ihmfocv Kwo|cv gh Uqcfhvvcv gk Kibovh gh Ihmfocv

    Wfiofkv

    Hiwqh|ovwkv Uqcfhvvc gh Bohv Kuqhigogkv Dwqofkv h Oigofkgcqhv Fjk|h gh Ghvhduhijc Qkvwqhkdhiwc gh Uqcabhdkv Dcghbkmhd gh Uqcfhvvcv Kibovh gk Fkxvk Qko~ Uhv{xovkv#[xhvwociqocv Kibovh gh \kqoifok

  • 7/23/2019 CBAP+Master - Guia para Certificao CBAP

    31/58

    FAKU+Dkvwhq 15;5 }}})fakudkvwhq)fcdUmoik 6;

    FAKU+Dkvwhq Mxok fcdubhwc ukqk k fhqwolofkc FAKU

    Hbofowkc

    Uqhukqkq ukqk Hbofowkc

    Hiwqkgkv

    Axvoihvv Fkvh Ihfhvvogkgh gc Ihmfoc Hvfcuc gk Vcbxc Hvwxgc gh Fkvc Bovwk gh Ukqwhv Oiwhqhvvkgkv" Ukuov h Qhvucivkaobogkghv

    Vkgkv

    Qhfxqvcv Kmhigkgcv Dkwhqokov gh Kucoc

    Wfiofkv

    Aqkoivwcqdoim Kibovh gh Gcfxdhiwkc

    Goidofk gh Mqxuc Kibovh gh Oiwhqlkfhv Hiwqh|ovwkv Cavhq|kc Uqcwcwoukc ]cq`vjcu gh Qh{xovowcv Uhv{xovkv#[xhvwociqocv

  • 7/23/2019 CBAP+Master - Guia para Certificao CBAP

    32/58

    FAKU+Dkvwhq 15;5 }}})fakudkvwhq)fcdUmoik 61

    FAKU+Dkvwhq Ukvvh ic hzkdh FAKU ik uqodhoqk whiwkwo|k+

    Fcigx~oq Kwo|ogkgh gh Hbofowkc

    Hiwqkgkv

    Axvoihvv Fkvh Ihfhvvogkgh gc Ihmfoc Kwo|cv gh Uqcfhvvcv Cqmkio~kfocikov Ubkic gh Mhqhifokdhiwc gh Qh{xovowcv Qhfxqvcv Kmhigkgcv Hvfcuc gk Vcbxc Dkwhqokb gh Kucoc

    Vkgkv

    Qhvxbwkgcv gk HbofowkcWfiofkv

    Gofociqoc gh Gkgcv h Mbcvvqoc Aqkoivwcqdoim Kibovh gh Gcfxdhiwkc Goidofk hd Mqxuc Kibovh gh Oiwhqlkfhv Hiwqh|ovwkv Cavhq|kc Uqcwcwoukc ]cq`vjcu gh Qh{xovowcv Uhv{xovkv#[xhvwociqocv

  • 7/23/2019 CBAP+Master - Guia para Certificao CBAP

    33/58

    FAKU+Dkvwhq 15;5 }}})fakudkvwhq)fcdUmoik 66

    FAKU+Dkvwhq Mxok fcdubhwc ukqk k fhqwolofkc FAKU

    Gcfxdhiwkq Qhvxbwkgcv gk Hbofowkc

    Hiwqkgkv

    Qhvxbwkgcv gk HbofowkcVkgkv

    Qh{xovowcv PGhfbkqkgcv" Ic FciloqdkgcvT Uqhcfxukhv gkv Ukqwhv Oiwhqhvvkgkv PIc FciloqdkgkvT

    Wfiofkv

    Aqkoivwcqdoim Kibovh gh Gcfxdhiwkc Goidofk hd Mqxuc Kibovh gh Oiwhqlkfhv Hiwqh|ovwkv Cavhq|kc Qkvwqhkdhiwc gh Uqcabhdkv Uqcwcwoukc ]cq`vjcu gh Qh{xovowcv Uhv{xovkv#[xhvwociqocv

  • 7/23/2019 CBAP+Master - Guia para Certificao CBAP

    34/58

    FAKU+Dkvwhq 15;5 }}})fakudkvwhq)fcdUmoik 67

    FAKU+Dkvwhq Ukvvh ic hzkdh FAKU ik uqodhoqk whiwkwo|k+

    Fciloqdkq Qhvxbwkgcv gk Hbofowkc

    Hiwqkgkv

    Qh{xovowcv PGhfbkqkgcv" Ic FciloqdkgcvT Uqhcfxukhv gkv Ukqwhv Oiwhqhvvkgkv PIc FciloqdkgkvT

    Vkgkv

    Qh{xovowcv PGhfbkqkgcv" FciloqdkgcvT Uqhcfxukhv gkv Ukqwhv Oiwhqhvvkgkv PGhfbkqkgkv" FciloqdkgkvT

    Wfiofkv

    Hiwqh|ovwkv Cavhq|kc

  • 7/23/2019 CBAP+Master - Guia para Certificao CBAP

    35/58

    FAKU+Dkvwhq 15;5 }}})fakudkvwhq)fcdUmoik 68

    FAKU+Dkvwhq Mxok fcdubhwc ukqk k fhqwolofkc FAKU

    Mhqhifokdhiwc h Fcdxiofkc gcv Qh{xovowcv

    Mhqhifokq Hvfcuc gk Vcbxc h Qh{xovowcv

    Hiwqkgkv

    Qh{xovowcv PQkvwqhkgcvT Qh{xovowcv PFcdxiofkgcvT Ubkic gh Mhqhifokdhiwc gh Qh{xovowcv Hvfcuc gk Vcbxc Bovwk gh Ukqwhv Oiwhqhvvkgkv" Ukuov h Qhvucivkaobogkghv

    Qh{xovowcv gkv Ukqwhv Oiwhqhvvkgkv cx Vcbxc Qh{xovowcv gh Wqkivoc

    Vkgkv

    Qh{xovowcv PKuqc|kgcvTWfiofkv

    Qkvwqhkdhiwc gh Uqcabhdkv Akvhboioim Kuqc|kc

  • 7/23/2019 CBAP+Master - Guia para Certificao CBAP

    36/58

    FAKU+Dkvwhq 15;5 }}})fakudkvwhq)fcdUmoik 6

  • 7/23/2019 CBAP+Master - Guia para Certificao CBAP

    37/58

    FAKU+Dkvwhq 15;5 }}})fakudkvwhq)fcdUmoik 6=

    FAKU+Dkvwhq Mxok fcdubhwc ukqk k fhqwolofkc FAKU

    Uqhukqkq Ukfcwh gh Qh{xovowcv

    Hiwqkgkv

    Ubkic gh Fcdxiofkc gk Kibovh gh Ihmfocv Kwo|cv gh Uqcfhvvcv Cqmkio~kfocikov Qh{xovowcv PGhfbkqkgcv" Ic FciloqdkgcvT Qh{xovowcv PGhfbkqkgcv" FciloqdkgcvT Qh{xovowcv PQkvwqhkgcvT Qh{xovowcv PFcdxiofkgcvT Qh{xovowcv PKuqc|kgcvT Qh{xovowcv PUqocqo~kgcvT Qh{xovowcv P\kbogkgcv uhbkv Ukqwhv OiwhqhvvkgkvT Qh{xovowcv PKbcfkgcvT Qh{xovowcv PDkiwogcv h Qhxv|hovT Hvwqxwxqk gcv Qh{xovowcv

    Vkgkv

    Ukfcwh gh Qh{xovowcvWfiofkv

    Gcfxdhiwkc gh Qh{xovowcv Qh{xovowcv ukqk Vhbhc gh Lcqihfhgcq

  • 7/23/2019 CBAP+Master - Guia para Certificao CBAP

    38/58

    FAKU+Dkvwhq 15;5 }}})fakudkvwhq)fcdUmoik 6:

    FAKU+Dkvwhq Ukvvh ic hzkdh FAKU ik uqodhoqk whiwkwo|k+

    Fcdxiofkq Qh{xovowcv

    Hiwqkgkv

    Ubkic gh Fcdxiofkc gk Kibovh gh Ihmfocv Qh{xovowcv PGhfbkqkgcv" Ic FciloqdkgcvT Qh{xovowcv PGhfbkqkgcv" FciloqdkgcvT Qh{xovowcv PQkvwqhkgcvT Ukfcwh gh Qh{xovowcv

    Vkgkv

    Qh{xovowcv PFcdxiofkgcvTWfiofkv

    ]cq`vjcu gh Qh{xovowcv Qh|ovhv Hvwqxwxqkgkv

  • 7/23/2019 CBAP+Master - Guia para Certificao CBAP

    39/58

    FAKU+Dkvwhq 15;5 }}})fakudkvwhq)fcdUmoik 6?

    FAKU+Dkvwhq Mxok fcdubhwc ukqk k fhqwolofkc FAKU

    Hbofowkc

    Ghloioq Ihfhvvogkgh gc Ihmfoc

    Hiwqkgkv

    Dhwkv h Canhwo|cv gc Ihmfoc Qh{xovowcv PGhfbkqkgcv" Ic FciloqdkgcvT

    Vkgkv

    Ihfhvvogkgh gc IhmfocWfiofkv

    Ahifjdkq`oim Aqkoivwcqdoim Kibovh gh Qhmqkv gh Ihmfocv Goidofk hd Mqxuc

    Ghfcducvoc Lxifocikb Kibovh gk Fkxvk Qko~

  • 7/23/2019 CBAP+Master - Guia para Certificao CBAP

    40/58

    FAKU+Dkvwhq 15;5 }}})fakudkvwhq)fcdUmoik 75

    FAKU+Dkvwhq Ukvvh ic hzkdh FAKU ik uqodhoqk whiwkwo|k+

    K|kbokq Bkfxikv gh Fkukfogkgh

    Hiwqkgkv

    Ihfhvvogkgh gc Ihmfoc Kq{xowhwxqk Fcqucqkwo|k K|kbokc gc Ghvhduhijc gk Vcbxc

    Vkgkv

    Fkukfogkghv HzomogkvWfiofkv

    Kibovh gh Gcfxdhiwkc Kibovh V]CW

  • 7/23/2019 CBAP+Master - Guia para Certificao CBAP

    41/58

    FAKU+Dkvwhq 15;5 }}})fakudkvwhq)fcdUmoik 7;

    FAKU+Dkvwhq Mxok fcdubhwc ukqk k fhqwolofkc FAKU

    Ghwhqdoikq k Kacqgkmhd gk Vcbxc

    Hiwqkgkv

    Ihfhvvogkgh gc Ihmfocv Kwo|cv gh Uqcfhvvcv Cqmkio~kfocikov Fkukfogkghv Hzomogkv

    Vkgkv

    Kacqgkmhd gk VcbxcWfiofkv

    Ahifjdkq`oim Aqkoivwcqdoim Kibovh gh Ghfovc Hvwodkwo|k ]cq`vjcu gh Qh{xovowcv Kibovh gh \okaobogkgh

  • 7/23/2019 CBAP+Master - Guia para Certificao CBAP

    42/58

    FAKU+Dkvwhq 15;5 }}})fakudkvwhq)fcdUmoik 71

    FAKU+Dkvwhq Ukvvh ic hzkdh FAKU ik uqodhoqk whiwkwo|k+

    Ghwhqdoikq Hvfcuc gk Vcbxc

    Hiwqkgkv

    Uqhdovvkv h Qhvwqohv Ihfhvvogkgh gc Ihmfoc Fkukfogkghv Hzomogkv Kacqgkmhd gk Vcbxc

    Vkgkv

    Hvfcuc gk VcbxcWfiofkv

    Ghfcducvoc Lxifocikb Kibovh gh Oiwhqlkfhv Dcghbkmhd gh Hvfcuc Jovwqokv gc Xvxqoc Ghfbkqkc gc Uqcabhdk cx gk \ovc

  • 7/23/2019 CBAP+Master - Guia para Certificao CBAP

    43/58

    FAKU+Dkvwhq 15;5 }}})fakudkvwhq)fcdUmoik 76

    FAKU+Dkvwhq Mxok fcdubhwc ukqk k fhqwolofkc FAKU

    Ghloioq Axvoihvv Fkvh

    Hiwqkgkv

    Uqhdovvkv h Qhvwqohv Ihfhvvogkgh gc Ihmfoc Hvfcuc gk Vcbxc Uqhcfxukhv gkv Ukqwhv Oiwhqhvvkgkv PIc FciloqdkgkvT

    Vkgkv

    Axvoihvv FkvhWfiofkv

    Kibovh gh Ghfovc Hvwodkwo|k Dwqofkv h Oigofkgcqhv Fjk|h gh Ghvhduhijc Kibovh gh Qovfcv Kibovh V]CW K|kbokc gh Lcqihfhgcqhv

  • 7/23/2019 CBAP+Master - Guia para Certificao CBAP

    44/58

    FAKU+Dkvwhq 15;5 }}})fakudkvwhq)fcdUmoik 77

    FAKU+Dkvwhq Ukvvh ic hzkdh FAKU ik uqodhoqk whiwkwo|k+

    Kibovh gh Qh{xovowcv

    Uqocqo~kq Qh{xovowcv

    Hiwqkgkv

    Axvoihvv Fkvh Ihfhvvogkgh gc Ihmfoc Qh{xovowcv PKuqc|kgcvT Ubkic gh Mhqhifokdhiwc gh Qh{xovowcv Bovwk gh Ukqwhv Oiwhqhvvkgkv" Ukuov h Qhvucivkaobogkghv

    Vkgkv

    Qh{xovowcv PUqocqo~kgcvTWfiofkv

    Kibovh gh Ghfovc

    Kibovh gh Qovfcv Kibovh DCVFC] Uqk~c#Cqkdhiwc Lozc \cwkc

  • 7/23/2019 CBAP+Master - Guia para Certificao CBAP

    45/58

    FAKU+Dkvwhq 15;5 }}})fakudkvwhq)fcdUmoik 78

    FAKU+Dkvwhq Mxok fcdubhwc ukqk k fhqwolofkc FAKU

    Cqmkio~kq Qh{xovowcv

    Hiwqkgkv

    Kwo|cv gh Uqcfhvvcv Cqmkio~kfocikov Qh{xovowcv PGhfbkqkgcv" FciloqdkgcvT Hvfcuc gk Vcbxc

    Vkgkv

    Hvwqxwxqk gcv Qh{xovowcvWfiofkv

    Kibovh gh Qhmqkv gh Ihmfoc Gokmqkdkv gh Lbxzc gh Gkgcv Dcghbkmhd gh Gkgcv Ghfcducvoc Lxifocikb Dcghbkmhd gk Cqmkio~kc Dcghbkmhd gh Uqcfhvvcv Fhiqocv h Fkvcv gh Xvc Dcghbkmhd gh Hvfcuc Jovwqokv gh Xvxqoc

  • 7/23/2019 CBAP+Master - Guia para Certificao CBAP

    46/58

    FAKU+Dkvwhq 15;5 }}})fakudkvwhq)fcdUmoik 7

  • 7/23/2019 CBAP+Master - Guia para Certificao CBAP

    47/58

    FAKU+Dkvwhq 15;5 }}})fakudkvwhq)fcdUmoik 7=

    FAKU+Dkvwhq Mxok fcdubhwc ukqk k fhqwolofkc FAKU

    Ghloioq Uqhdovvkv h Qhvwqohv

    Hiwqkgkv

    Uqhcfxukhv gkv Ukqwhv Oiwhqhvvkgkv PIc FciloqdkgkvTVkgkv

    Uqhdovvkv h QhvwqohvWfiofkv

    Qkvwqhkdhiwc gh Uqcabhdkv Kibovh gh Qovfcv

    \hqolofkq Qh{xovowcv

    Hiwqkgkv

    Qh{xovowcv PQkvwqhkgcvT Qh{xovowcv PFcdxiofkgcvT Qh{xovowcv PKuqc|kgcvT Qh{xovowcv PUqocqo~kgcvT

    Vkgkv

    Qh{xovowcv P[xkbogkgh gh Dcghbcv \hqolofkgkTWfiofkv

    Ghloioc gcv Fqowqocv gh Kfhowh h K|kbokc Qkvwqhkdhiwc gh Uqcabhdkv Qh|ovhv Hvwqxwxqkgkv Fjhf`bovwv

  • 7/23/2019 CBAP+Master - Guia para Certificao CBAP

    48/58

    FAKU+Dkvwhq 15;5 }}})fakudkvwhq)fcdUmoik 7:

    FAKU+Dkvwhq Ukvvh ic hzkdh FAKU ik uqodhoqk whiwkwo|k+

    \kbogkq Qh{xovowcv

    Hiwqkgkv

    Axvoihvv Fkvh Qh{xovowcv P[xkbogkgh gh Dcghbcv \hqolofkgkT Qh{xovowcv PKuqc|kgcvT Qh{xovowcv PUqocqo~kgcvT

    Vkgkv

    Qh{xovowcv P\kbogkgcv uhbkv Ukqwhv OiwhqhvvkgkvTWfiofkv

    Ghloioc gcv Fqowqocv gh Kfhowh h K|kbokc Dwqofkv h Oigofkgcqhv Fjk|h gh Ghvhduhijc Uqcwcwoukc Kibovh gh Qovfcv Qh|ovhv Hvwqxwxqkgkv

  • 7/23/2019 CBAP+Master - Guia para Certificao CBAP

    49/58

    FAKU+Dkvwhq 15;5 }}})fakudkvwhq)fcdUmoik 7?

    FAKU+Dkvwhq Mxok fcdubhwc ukqk k fhqwolofkc FAKU

    = K|kbokc h \kbogkc gk Vcbxc

    K|kbokq Vcbxc Uqcucvwk

    Hiwqkgkv

    Uqhdovvkv h Qhvwqohv Qh{xovowcv PUqocqo~kgcvT Cuhv gh Vcbxc

    Vkgkv

    K|kbokc gk Vcbxc UqcucvwkWfiofkv

    Ghloioc gcv Fqowqocv gh Kfhowh h K|kbokc Kibovh gh Ghfovc K|kbokc gh Lcqihfhgcqhv

  • 7/23/2019 CBAP+Master - Guia para Certificao CBAP

    50/58

    FAKU+Dkvwhq 15;5 }}})fakudkvwhq)fcdUmoik 85

    FAKU+Dkvwhq Ukvvh ic hzkdh FAKU ik uqodhoqk whiwkwo|k+

    Kbcfkq Qh{xovowcv

    Hiwqkgkv

    Qh{xovowcv PKuqc|kgcvT Qh{xovowcv PUqocqo~kgcvT Vcbxc PFcivwqxgk" Hd Cuhqkc cx GhvhijkgkT Hvfcuc gk Vcbxc

    Vkgkv

    Qh{xovowcv PKbcfkgcvTWfiofkv

    Ghloioc gcv Fqowqocv gh Kfhowh h K|kbokc Kibovh gh Qhmqkv gh Ihmfoc Kibovh gh Ghfovc Ghfcducvoc Lxifocikb Dcghbkmhd gh Uqcfhvvcv Fhiqocv h Fkvcv gh Xvc

  • 7/23/2019 CBAP+Master - Guia para Certificao CBAP

    51/58

    FAKU+Dkvwhq 15;5 }}})fakudkvwhq)fcdUmoik 8;

    FAKU+Dkvwhq Mxok fcdubhwc ukqk k fhqwolofkc FAKU

    K|kbokq Uqciwogc Cqmkio~kfocikb

    Hiwqkgkv

    Kq{xowhwxqk Fcqucqkwo|k Vcbxc PFcivwqxgk" Hd Cuhqkc cx GhvhijkgkT Hvfcuc gk Vcbxc Uqhcfxukhv gkv Ukqwhv Oiwhqhvvkgkv PIc FciloqdkgkvT

    Vkgkv

    K|kbokc gk Uqciwogc Cqmkio~kfocikbWfiofkv

    Ghloioc gcv Fqowqocv gh Kfhowh h K|kbokc Gokmqkdkv gh Lbxzc gh Gkgcv Dcghbkmhd gh Uqcfhvvcv Goidofkv hd Mqxuc Hiwqh|ovwkv Uhv{xovkv#[xhvwociqocv Dcghbkmhd gk Cqmkio~kc Qkvwqhkdhiwc gh Uqcabhdkv Kibovh gh Qovfcv Kibovh V]CW Kibovh gc Fkduc gh Lcqk

  • 7/23/2019 CBAP+Master - Guia para Certificao CBAP

    52/58

    FAKU+Dkvwhq 15;5 }}})fakudkvwhq)fcdUmoik 81

    FAKU+Dkvwhq Ukvvh ic hzkdh FAKU ik uqodhoqk whiwkwo|k+

    Ghloioq Qh{xovowcv gh Wqkivoc

    Hiwqkgkv

    K|kbokc gk Uqciwogc Cqmkio~kfocikb Qh{xovowcv PGhfbkqkgcv" FciloqdkgcvT Vcbxc PFcivwqxgk" Hd Cuhqkc cx GhvhijkgkT

    Vkgkv

    Qh{xovowcv gh WqkivocWfiofkv

    Kibovh gh Qhmqkv gh Ihmfoc Gokmqkdkv gh Lbxzc gh Gkgcv Dcghbkmhd gh Uqcfhvvcv Dcghbkmhd gk Cqmkio~kc Dcghbkmhd gh Gkgcv

  • 7/23/2019 CBAP+Master - Guia para Certificao CBAP

    53/58

    FAKU+Dkvwhq 15;5 }}})fakudkvwhq)fcdUmoik 86

    FAKU+Dkvwhq Mxok fcdubhwc ukqk k fhqwolofkc FAKU

    \kbogkq Vcbxc

    Hiwqkgkv

    Qh{xovowcv PUqocqo~kgcvT Qh{xovowcv P\kbogkgcv uhbkv Ukqwhv OiwhqhvvkgkvT Vcbxc PFcivwqxgk" Hd Cuhqkc cx GhvhijkgkT

    Vkgkv

    Ghlhowcv Oghiwolofkgcv Khv gh Dowomkc K|kbokc gk \kbogkc gk Vcbxc

    Wfiofkv

    Ghloioc gcv Fqowqocv gh Kfhowh h K|kbokc Kibovh gk Fkxvk Qko~ Qkvwqhkdhiwc gh Uqcabhdkv

  • 7/23/2019 CBAP+Master - Guia para Certificao CBAP

    54/58

    FAKU+Dkvwhq 15;5 }}})fakudkvwhq)fcdUmoik 87

    FAKU+Dkvwhq Ukvvh ic hzkdh FAKU ik uqodhoqk whiwkwo|k+

    K|kbokq Ghvhduhijc gk Vcbxc

    Hiwqkgkv

    Qh{xovowcv PKuqc|kgcvT Ghlhowcv Oghiwolofkgcv Vcbxc PFcivwqxgk" Hd Cuhqkc cx GhvhijkgkT Dwqofk gh Ghvhduhijc gk Vcbxc

    Vkgkv

    K|kbokc gc Ghvhduhijc gk VcbxcWfiofkv

    Kibovh gh Ghfovc Goidofkv hd Mqxuc Cavhq|kc Uhv{xovkv#[xhvwociqoc

  • 7/23/2019 CBAP+Master - Guia para Certificao CBAP

    55/58

    FAKU+Dkvwhq 15;5 }}})fakudkvwhq)fcdUmoik 88

    FAKU+Dkvwhq Mxok fcdubhwc ukqk k fhqwolofkc FAKU

    : Fcduhwifokv Lxigkdhiwkov

    Uhivkdhiwc Kikbwofc h Qhvcbxc gh Uqcabhdkv

    Uhivkdhiwc Fqokwo|c Wcdkgk gh Ghfovc Kuqhigo~kgc Qhvcbxc gh Uqcabhdkv Uhivkdhiwc Vovwdofc

    Fkqkfwhqvwofkv Fcducqwkdhiwkov

    wofk Cqmkio~kc Uhvvckb Fcilokaobogkgh

    Fcijhfodhiwc gh Ihmfocv

    Uqoifuocv h Uqwofkv gh Ihmfocv

    Fcijhfodhiwc gh Dhqfkgc Fcijhfodhiwc gk Cqmkio~kc Fcijhfodhiwc gk Vcbxc

    Jkaobogkghv gh Fcdxiofkc

    Fcdxiofkc Cqkb Hivoic

    Fcdxiofkc Hvfqowk

    Jkaobogkghv gh Oiwhqkc

    Lkfobowkc h Ihmcfokc Boghqkik h Oilbxifok Wqkakbjc hd H{xouh

  • 7/23/2019 CBAP+Master - Guia para Certificao CBAP

    56/58

    FAKU+Dkvwhq 15;5 }}})fakudkvwhq)fcdUmoik 8

  • 7/23/2019 CBAP+Master - Guia para Certificao CBAP

    57/58

    FAKU+Dkvwhq 15;5 }}})fakudkvwhq)fcdUmoik 8=

    FAKU+Dkvwhq Mxok fcdubhwc ukqk k fhqwolofkc FAKU

    ;1 Vxadhwhigc vxk kubofkc FAKU

    C uqcfhvvc gh vxadhwhq vxk kubofkc ukqk fhqwolofkc FAKU ucvvxokbmxdkv kqdkgobjkv h" ucq ovvc |cf uqhfovk gh xdk kwhic hvuhfokbgxqkiwh hvvh dcdhiwc) Qhukqh ic vhmxoiwh" |cf uqhfovkq gh gxkvqhlhqifokv fcd kv {xkov |cf gh|h whq wqkakbjkgc) Uqc|oghifoh ghvgh nhvvkv gxkv qhlhqifokv h vomk cv ukvvcv kakozc>

    ; Kfhvvh c vowh gc OOAK ukqk vxadhwhq vxk kubofkc) C highqhc >

    jwwu>##}}})wjhooak)cqm#KD#Whdubkwh)fld3Vhfwoci4Kuubofkwoci)

    1 Fbo{xh vcah c whzwc Ciboih FAKU Kuubofkwoci)

    6 Fbo{xh ukqk oilcqdkq vhx xvxqoc h vhijk)

    7 K kubofkc FAKU go|ogogk gk vhmxoiwh dkihoqk>

    Fciloqdkq oilcqdkc uhvvckb Hgxfkc Hzuhqoifok gh wqkakbjc Ghvhi|cb|odhiwc uqclovvocikb Qhlhqifokv

    8 $ Oiofoh c uqhhifjodhiwc gh vxk kubofkc uhbkv qhlhqifokv" nxvwkdhiwh kukqwh gh vxk kubofkc {xh dkov ucgh ghdcqkq" ucov vxkv qhlhqifokvuqhfovkqc qhvucighq k xd {xhvwociqoc)

    < Ukqk uqhhifjhq cv ghwkbjhv gh vxk hzuhqoifok uqclovvocikb vomk kv gofkvkakozc>

    ))) FCIWOIXK

  • 7/23/2019 CBAP+Master - Guia para Certificao CBAP

    58/58

    FAKU+Dkvwhq Ukvvh ic hzkdh FAKU ik uqodhoqk whiwkwo|k+

    Kwhic

    C Mxok FAKU+Dkvwhq vhq bkikgc hd nxbjc gh 15;5)

    Hbh c mxok ghloiowo|c ukqk |cf kbfkikq k fhqwolofkc FAKU)

    H{xouh FAKU+Dkvwhq