Cathy Root 1812 Raccoon Way• Pendleton, IN 46064 Catcasey4@aol.com • C (765) 374-9306

BUSINESS PROFILE

Account Management • Client Relationships • Business Development •People Leader •Product Support

An accomplished and energetic Manager with a solid history of achievement. Great interpersonal and account management skills. A results oriented professional with proven success in project implementations. A strong motivator with a focus on organizational and prioritization abilities. Experience working across business areas as well as building client relationships.

SUMMARY OF QUALIFICATIONS • Excellent leadership, communication and interpersonal skills with a history of building successful

relationships both internally and externally. • Providing process improvement to business owners including writing processes/procedures. • Technical Documentation • Results driven with experience in productivity and quality improvements. • Proficient in: Microsoft office, interaction client, CRM system • 3 + years Pharmaceutical educator materials and patient adherence • Expertise in professional development and people management

Areas of Expertise

• People Manager • Project Implementation • Account Management • Training & Training Documentation

Highlights: • Manage 9 people and 4 networks consisting of 14 different patient adherence programs. • Surpassed Sales goals for 2011 by 10% by adding 80 new clients to company baseline. • Received Sallie Mae Sales Award at National Sales conference for “Outstanding Service to a Guarantor

Customer”. • Received Sallie Mae Sales Award at National Sales conference for “Deal of the Year” which added 95 post-

secondary institutions to the Sallie Mae portfolio. • Served as Business Expert for redesign of Guarantor database (actual mainframe redesign with Web

interface). • System design,testing and technical documentation for a subsystem within the Mainframe. Manager of Customer of Support Team, VMS Biomarketing May 2013 – Present

• Manage a team of Nine Customer Support Coordinators. • Oversee the customer support of 4 Networks comprised of multiple program offerings. • Training of new employees • Documentation of Network Process • Manage and monitor allotted hours for each network to maintain profitability

Program Coordinator, VMS Biomarketing Jan 2012 – May 2013

• Provide Support to Sales Professionals, Clinical Educators, Healthcare. Professionals and Clients. • Coordinate patient and healthcare professional programs around the country for multiple pharmaceutical

companies.

Insurance Producer State Farm Insurance Jan 2012 – Jul 2012

• Property, Casualty, Life, Health, and Accident sales and account management.

Colonel Life • Business to Business sales of Life, Accident, and Health. • Solutions for small to mid-size businesses for voluntary benefits for employees.

Account Executive, Sallie Mae Jun 2010 – Feb 2012

• New sales and growth of existing customers. • Surpassed sales goals for 2011 by 10% for Inside Sales. • Added 80 additional clients to baseline for 2011. • Built highly effective relationships that yielded volume growth in all 153 existing clients in private loan sales. • Provided marketing materials and monitored web site language that directed potential customers to Sallie Mae

product suite.

Senior Guarantor Business Analyst, Sallie Mae Nov 1998 – Jun 2010 • Provided support to account executives and technical sales representatives to resolve product and lender

issues. • Adeptly managed email resource box for all Sallie Mae products and services. • Supported outside clients in new development initiatives, new product launches, and maintenance/support of

all new and existing products. • Successfully managed contracts for multiple external clients and ensured timely, on-demand support for all

Sallie Mae systems. • Received the Sallie Mae Sales award for “Outstanding Service to a Guarantor Customer” in 2004. • Received the Sallie Mae Sales award for “Deal of the Year” in 2007.

Business System Support Analyst, Sallie Mae Nov 1994 – Nov 1998 • Contributed to the development of a new mainframe system including system launch and retirement of prior

system used by 10 guarantors in support of student loan programs. • Served as a liaison between IT department and the business area to translate business needs into system

functionality. • Created documentation for business areas derived from system code.

Senior Claims Analyst, Sallie Mae Jul 1985 – Nov 1994 • Reviewed defaulted student loan claims submitted by lending institutions. Initiate purchase of claims for

payment on behalf of the guarantor. • Troubleshoot claims for claim examiners during claim processing. Quality assurance reviews for claims

processing. • Write department procedures and provided new employee training and refresher training.