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Harnessing the Power of Digitalto Enable Today’s Workforce

Kate Day, Vice PresidentWorkforce Enablement Services (WES)Metlife Global Technology & Operations (GTO) March 7, 2017

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YESTERDAY–Access Anytime,Anywhere

Today’s employee is more concerned about the experience

83%

Which is helping to drive increased investment in training

56%

Forbes, “10 Workplace Trends You’ll See in 2017”

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Today, it’s all about DIGITAL!Digital is disrupting business models and is radically changing the workplace. Innovative companies are figuring out how to simplify and improve the work experience .

Employees are demanding continuous learning opportunities through innovative platforms tailored to individual needs.

2016 Deloitte Global Human Capital Trends

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Digital technology powers our lives

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Digital is top of mind for the CIO

Deloitte 2016-2017 CIO Survey

66

19%

15%

14%

11%

10%

9%

11%

5%

Statista Work Place Study, Social Media Blocked at Work, 2016

The Digital disconnect# of companies that block social media

Work related question inside org

Work related question outside org

Build relationships at work

Learn about someone they work with

Solve a work problem

Make/support professional network

Connect with family and friends

Take a mental break from work

12%

12%

17%

17%

20%

24%

27%

34%

Pew Research Center “Social Media in the Workplace” Survey 2014

Social media use at work

77

Less training via ILT, vILT,

and eLearning

More learning via on-the-job experiences

More learning via social

interaction

More learning via on-

demand resources

-20% +29% +13% +90%

Bersin by Deloitte 2015 Corporate Learning Factbook, 6/2015

What the workforce wants

88

Where do I look?

• 3200 SharePoint sites• Non-standardized content

• Fragmented user experience

Standardsdriven

• Central repository and governance

• Curated relevant content

• User centered design

Who do I ask?

• Hidden expertise• Pockets of knowledge• Inconsistent knowledge share

SystemicExchange

• Communities of experts• Workforce as content developers

• Focus on “findable” versus searchable

Enabling GTO’s workforce2015 2016 and beyond

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Digital “consumerization” best practices

Stop trying to control the details

1Curation: the key to learning design

2Know your

people

3Invest in the right

technology

4 5Build a (new)

culture of learning

Udemy, The Consumerization of Learning:Why intuitive, consumer–first technology wins (2016)

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Consumer inspirations for Workforce Enablement

Content Curation

Context appropriateJob relevantMulti-modal

Expert Community

SME ownershipDiscussion groupsVoting and rating

Path Optimization

Predictive analytics

Adaptive pathwaysReal-time

intelligence

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Course completion data from Brightspace to HCM

using Data Exports or API’s

User & Enrollment data from HCM to Brightspace

using Standard HRIS

System ofRecord

System of Engagement D2L Brightspace for Enterprise

HCM Systems

MetLife Content

LTI Link

AuthoringTools

SCORM Pkg.

ContentProviders

LTI Link

ProductivitySuites

0365 Widget

VirtualClassroom

V-Classroom LinkVideo Link

Video Platform

Future Functionality

Future Functionality

…

Integration

Learning Ecosystem

GTO Workforce Enablement architecture

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GTO Workforce Enablement Journey

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2014 2015 2016 2017 2018

Intern and New College Graduate

Experiential Programs2 Programs

66 Participants

Digital platform developed

7 Programs & 3 Business Initiatives

275 Program Participants300 Project Participants

International Rotation for mid-level managers

added3 Programs

147 Participants

Curriculum 80% virtualized

Advanced AnalyticsPredictive Learning

Paths8 Programs

8 Business Projects2,000+ Participants

?

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