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Category Report

Human CapitalManagement

NUMBER OF REVIEWS

676NUMBER OF VENDORSEVALUATED

7REPORT GENERATED

December 2017

Workday Human Capital

Management

Kronos

Oracle PeopleSoft HCM

UltiPro

ADP HR Solutions

Ceridian Dayforce HCM

SAP SuccessFactors

Human Capital Management Category Report

Table ofContentsData Quadrant..................................................................................................................5

Category Overview ...................................................................................................... 6

Vendor Capability Summary .................................................................................7

Vendor Capabilities......................................................................................................8

Product Feature Summary ...................................................................................14

Product Features ......................................................................................................... 15

Emotional Footprint Summary ........................................................................ 21

Emotional Footprint................................................................................................. 22

How to Use the ReportInfo-Tech’s Category Reports provide a comprehensive evaluation of popular products in theHuman Capital Management market. This buyer’s guide is designed to help prospective purchasersmake better decisions by leveraging the experiences of real users.

The data in this report is collected from real end users, meticulously verified for veracity,exhaustively analyzed, and visualized in easy to understand charts and graphs. Each product iscompared and contrasted with all other vendors in their category to create a holistic, unbiased viewof the product landscape.

Use this report to determine which product is right for your organization. For highly detailed reportson individual products, see Info-Tech’s Product Scorecard.

2

Category Report

SoftwareDirectoryHUMAN CAPITALMANAGEMENT SOFTWARE

Selecting software can be overwhelming andone of the biggest challenges facingorganizations is understanding themarketplace and identifying all of the availablevendors and products. The Software Directoryis a comprehensive list of all relevant softwarevendors in a particular category. Use this pageto create the right vendor shortlist by exploringall of the options available to yourorganization.

Human Capital Management Software

ADP HR Solutions APS OnLine Software Ascentis HR

Avanti Human Capital Management Solutions Bamboo HRIS Bullhorn

Ceridian Dayforce HCM cfactor Vibe HCM CIPHR HR Solutions

ComVida Criteria Group HireSelect Criterion HCM

DATIS Employee Navigator Elite Epicor HCM

FairSail HRMS Frontier Chris 21 HiringThing

Hits Solutions HR & Payroll System HR Advocate HRPlus Everywhere

HRWare Aperio Infinisource iSolved HCM Info:HR Software

Infor HCM Kronos Lanteria HR

Namely Octopus HR Oracle HCM Cloud

Oracle PeopleSoft HCM OrangeHRM Paycom HCM

Paycor Perform Paylocity PDS Vista HRMS

3

Category Report

SoftwareDirectoryHUMAN CAPITALMANAGEMENT SOFTWARE

Selecting software can be overwhelming andone of the biggest challenges facingorganizations is understanding themarketplace and identifying all of the availablevendors and products. The Software Directoryis a comprehensive list of all relevant softwarevendors in a particular category. Use this pageto create the right vendor shortlist by exploringall of the options available to yourorganization.

Human Capital Management Software

PeopleFluent Total Talent Management Sage HRMS SAP SuccessFactors

TrackSmart UltiPro Wavelength HCM

Workday Human Capital Management Zenefits HRIS

4


SOFTWARE REVIEWS

Data QuadrantAssess vendor and product performance at a glance and use the Software ReviewsData Quadrant to identify which products and vendors are leadings the pack andwhich are trailing.

PRO

DUCT

FEA

TURE

S AN

D SA

TISF

ACTI

ON

6.6

8.0

VENDOR EXPERIENCE AND CAPABILITIES6.0 9.0

PRODUCT INNOVATOR

FOLLOWER

LEADER

SERVICE STAR

Ceridian Dayforce HCM

Workday Human Capital Management

UltiPro

ADP HR SolutionsSAP SuccessFactors

Kronos

Oracle PeopleSoft HCM

Human CapitalManagementThe Software Reviews Data Quadrant evaluates and ranks products based on feedbackfrom IT and business professionals. The placement of a software in the Data Quadrantindicates its relative ranking as well as its categorization.

The Complete SoftwareExperienceWhen distilled down, the software experience is shaped by both the experience with thesoftware and the relationship with the vendor. Evaluating enterprise software along thesetwo dimensions provides a comprehensive understanding of the product and helpsidentify vendors that can deliver on both.

ProductFeatures andSatisfactionThe satisfaction is captured inthe overall satisfaction score,which is driven by the likelihoodof users to recommend thesoftware, combined with usersatisfaction across top productfeatures.

VendorExperience andCapabilitiesThe vendor relationship is calculated ina weighted average of the satisfactionscores tied to vendor capabilities (e.g.software implementation, training,customer support, product roadmap) aswell as emotional response ratingstoward the vendor (e.g. trustworthy,respectful, fair).

Note: The axes ranges are dynamically adjusted based onminimum and maximum values in the dataset.

5


CategoryOverview

This page provides a high level summary of product performance within the Human Capital Management category. Products are ranked by a composite satisfaction score(Composite Score) that averages four different areas of evaluation: Net Emotional Footprint, Vendor Capabilities, Product Features, and Likeliness to Recommend. The NetEmotional Footprint Score measures user emotional response ratings of the vendor (e.g. trustworthy, respectful, fair).

Use this data to get a sense of the field, and to see how the products you’re considering stack up.

RANK VENDOR COMPOSITE SCORE NET EMOTIONALFOOTPRINT

NET EMOTIONALFOOTPRINT DISTRIBUTION

VENDORCAPABILITIES

PRODUCTFEATURES

LIKELINESS TORECOMMEND

NUMBER OFREVIEWS

Ceridian Dayforce HCM 8.5/10 +776% NEGATIVE 83% POSITIVE

80% 81% 79% 36

UltiPro 8.0/10 +689% NEGATIVE 77% POSITIVE

80% 77% 79% 70

Workday Human Capital Management 7.9/10 +707% NEGATIVE 77% POSITIVE

76% 74% 75% 65

ADP HR Solutions 7.4/10 +679% NEGATIVE 76% POSITIVE

76% 73% 68% 217

Kronos 7.2/10 +5911% NEGATIVE 70% POSITIVE

77% 71% 75% 124

6 SAP SuccessFactors 7.0/10 +607% NEGATIVE 67% POSITIVE

70% 70% 71% 31

7 Oracle PeopleSoft HCM 6.3/10 +3822% NEGATIVE 60% POSITIVE

64% 65% 66% 73

AVERAGE SCORES 7.5/10 +6310% NEGATIVE 73% POSITIVE

75% 73% 73% 88

VENDORS WITH INSUFFICIENT DATA

-- Bamboo HRIS -- +3816% NEGATIVE 54% POSITIVE

-- -- 74% 9

-- Oracle HCM Cloud -- +639% NEGATIVE 72% POSITIVE

-- -- 68% 9

6


Vendor Capability Summary This page summarizes user satisfaction with a variety of vendor capabilities regarding their product offering(s). Lookfor strong and consistent performance across the board when assembling your shortlist, and follow-up on areas ofconcern during the evaluation and negotiation processes.

= Highest Score

= Lowest Score

VENDOROVERALLCAPABILITYSATISFACTION

BUSINESS VALUECREATED

BREADTH OFFEATURES

QUALITY OFFEATURES

PRODUCTSTRATEGY ANDRATE OFIMPROVEMENT

USABILITY ANDINTUITIVENESS

VENDORSUPPORT

EASE OF DATAINTEGRATION

EASE OF ITADMINISTRATION

EASE OFCUSTOMIZATION

AVAILABILITYAND QUALITY OFTRAINING

EASE OFIMPLEMENTATION

Ceridian Dayforce HCM 80% 85% 84% 82% 81% 86% 77% 78% 81% 72% 81% 72%

UltiPro 80% 88% 84% 84% 78% 84% 74% 75% 77% 74% 80% 76%

Kronos 77% 80% 77% 79% 79% 77% 80% 77% 79% 73% 67% 70%

Workday Human CapitalManagement 76% 76% 75% 79% 76% 78% 75% 74% 78% 76% 74% 73%

ADP HR Solutions 76% 79% 78% 78% 75% 74% 71% 76% 78% 72% 74% 73%

SAP SuccessFactors 69% 73% 73% 69% 66% 64% 67% 70% 74% 73% 67% 67%

Oracle PeopleSoft HCM 64% 67% 70% 65% 63% 62% 65% 60% 62% 62% 62% 59%

CATEGORY AVERAGE 75% 78% 77% 77% 74% 75% 73% 73% 76% 72% 72% 70%


Bamboo HRIS 84% 78% 93% 89% 81% 88% 88% 75% 88% 79% 88% 80%

Oracle HCM Cloud 70% 64% 67% 67% 75% 61% 75% 69% 78% 72% 75% 71%

Infor HCM 59% 65% 60% 55% 50% 55% 63% 60% 69% 55% 50% 75%

7


Vendor CapabilitySatisfaction

This section provides detailed information on user satisfaction for each vendor capability regarding their product offering(s). Use these pages to dig deeper into areas ofparticular interest or concern.

Vendor CapabilitiesThis table lists and briefly describes all vendor capabilities that are evaluated in the Human Capital Management software category. For yourconvenience, you will also find longer descriptions of the capabilities under the capability subheadings in the subsequent pages.

Business Value Created The ability to bring value to the organization.

Breadth of Features The ability to perform a wide variety of tasks.

Quality of Features The ability to perform at or above industry standards.

Product Strategy and Rate of Improvement The ability to adapt to market change.

Usability and Intuitiveness The ability to reduce training due to intuitive design.

Vendor Support The ability to receive timely and sufficient support.

Ease of Data Integration The ability to seamlessly integrate data.

Ease of IT Administration Ease of use of the backend user interface.

Ease of Customization The ability to scale the solution to a business’ unique needs.

Availability and Quality of Training Quality training allows employees to take full advantage of the software.

Ease of Implementation The ability to implement the solution without unnecessary disruption.

Business Value CreatedThe underlying purpose of software is to create value for employees, customers, partners and ultimately shareholders. As a result, it is imperative thatany software selection be aligned with the organization’s needs and deliver enough business value to justify the cost. The data below highlights thesatisfaction level associated with the business value derived from various product offerings. Use this information to identify the software thatconsistently creates business value for its customers.

ULTIPROTOP PRODUCT

Delights 66%

HighlySatisfies 23%

AlmostSatisfies 9%

Disappoints 2%

88 %Business Value

Created

2 Ceridian Dayforce HCM 85%

3 Kronos 80%

4 ADP HR Solutions 79%

5 Workday Human Capital Management 76%

6 SAP SuccessFactors 73%

7 Oracle PeopleSoft HCM 67%

CATEGORY AVERAGE 78%

-- Oracle HCM Cloud 64%

-- Bamboo HRIS 78%

8




Breadth of FeaturesUsers prefer to work with feature rich software that enables them to perform diverse series of tasks as opposed to one they find restrictive. The databelow highlights the satisfaction level associated with the breadth of features from various product offerings. Use this information to identify whichsoftware offers valuable comprehensive functionality that extends beyond the basic level.

CERIDIAN DAYFORCE HCMTOP PRODUCT

Delights 57%

HighlySatisfies 29%

AlmostSatisfies 11%

Disappoints 3%

84 %Breadth ofFeatures

2 UltiPro 84%


4 Kronos 77%






-- Bamboo HRIS 93%

Quality of FeaturesFeature quality is just as important as quantity. Software needs to do what you’re purchasing it to do, easily, intuitively, reliably, and effectively. Use thedata in this section to gauge whether or not a product follows through on the marketing hype by delivering high quality features.

ULTIPROTOP PRODUCT

Delights 52%

HighlySatisfies 34%

AlmostSatisfies 12%

Disappoints 1%

84 %Quality of Features



4 Kronos 79%






-- Bamboo HRIS 89%

9




Product Strategy and Rate of ImprovementPurchasing software can be a significant commitment, so it’s important to know if your vendor is serious about the need for constant improvementand deliberate strategic direction. Vendors who don’t stay on top of emerging needs and trends won’t enable you to meet your business goals. Use thedata in this section to separate innovators from imposters.


Delights 56%

HighlySatisfies 29%

AlmostSatisfies 6%

Disappoints 9%

81 %Product Strategy

and Rate ofImprovement

2 Kronos 79%

3 UltiPro 78%






-- Bamboo HRIS 81%


Usability and IntuitivenessEnd user learning curves cost the organization money. Pay attention to your end users’ technical ability to determine how important UX is in yourpurchase.


Delights 53%

HighlySatisfies 38%

AlmostSatisfies 9%

Disappoints --

86 %Usability andIntuitiveness

2 UltiPro 84%


4 Kronos 77%






-- Bamboo HRIS 88%

10




Vendor SupportThe importance of vendor support will vary for each organization depending on internal capabilities, but there will always be issues that only thevendor can resolve. Use the data in this section to see which vendors tend to under-service their product and which will offer quality support.

KRONOSTOP PRODUCT

Delights 51%

HighlySatisfies 32%

AlmostSatisfies 9%

Disappoints 8%

80 %Vendor Support



4 UltiPro 74%





-- Bamboo HRIS 88%


Ease of Data IntegrationThe ability to integrate with other systems is increasingly important; without this, manual data loading and extraction can be time-consuming andprone to error. Use this section to see which vendors will cause headaches and which will make data integration easy.


Delights 33%

HighlySatisfies 52%

AlmostSatisfies 12%

Disappoints 3%

78 %Ease of DataIntegration

2 Kronos 77%


4 UltiPro 75%





-- Bamboo HRIS 75%


11




Ease of IT AdministrationAdministrative interfaces don’t get the same attention as those built for end users, but they shouldn’t be clunky or unintuitive. Use the data in thissection to determine which vendors make administration easy, so that your IT personnel can resolve issues and perform configurations efficiently andeffectively.


Delights 41%

HighlySatisfies 41%

AlmostSatisfies 17%

Disappoints --

81 %Ease of IT

Administration

2 Kronos 79%



5 UltiPro 77%





-- Bamboo HRIS 88%

Ease of CustomizationOut-of-the-box functionality often isn’t enough, especially for niche or industry-specific software, and the reason you’re buying rather than building is tosave time and money in the first place. Don’t get bogged down in a difficult customization; use the data in this section to make sure you can easilyachieve the functionality you need for your particular situation.

WORKDAY HUMANCAPITAL MANAGEMENTTOP PRODUCT

Delights 26%

HighlySatisfies 55%

AlmostSatisfies 17%

Disappoints 2%

76 %Ease of

Customization

2 UltiPro 74%

3 Kronos 73%







-- Bamboo HRIS 79%

12




Availability and Quality of TrainingEffective and readily available training enables users to get the most out of the software you’ve chosen. Use this section to make sure your vendor’straining programs and materials measure up.


Delights 40%

HighlySatisfies 55%

AlmostSatisfies --

Disappoints 5%

81 %Availability and

Quality of Training

2 UltiPro 80%




6 Kronos 67%




-- Bamboo HRIS 88%

Ease of ImplementationChoosing the right software is only the first step. Successfully implementing the new solution is necessary in order to realize its full value and promoteend user adoption. Use the data in this section to determine which software is easy to implement, and which may jeopardize your goals by causingtrouble in this stage.

ULTIPROTOP PRODUCT

Delights 26%

HighlySatisfies 57%

AlmostSatisfies 14%

Disappoints 3%

76 %Ease of

Implementation




5 Kronos 70%





-- Bamboo HRIS 80%

13


Product Feature Summary This page summarizes user satisfaction with a variety of product features. While strong and consistent performanceacross the board is desirable, you may be willing to tolerate low scores on features that don’t impact your primary usecase or core objectives. Use this high-level data to help plan and structure your product evaluation.

= Highest Score

= Lowest Score

VENDOROVERALLFEATURESATISFACTION

BENEFITSADMINISTRATION

COMPENSATIONMANAGEMENT

EMPLOYEERECORD

LEARNING ANDDEVELOPMENT

PAYROLLADMINISTRATION

PERFORMANCEMANAGEMENT

POSITIONMANAGEMENT

TALENTACQUISITION

TALENTMANAGEMENT

TIME ANDATTENDANCE

WORKFORCEPLANNING

Ceridian Dayforce HCM 81% 75% 79% 81% 86% 83% 89% 81% 75% 75% 84% 78%

UltiPro 77% 76% 71% 82% 82% 80% 76% 76% 73% 77% 75% 76%

Workday Human CapitalManagement 74% 77% 73% 77% 71% 76% 71% 74% 67% 77% 73% 74%

ADP HR Solutions 73% 73% 75% 76% 72% 78% 73% 71% 64% 69% 75% 71%

Kronos 71% 70% 70% 72% 70% 74% 67% 69% 75% 73% 78% 69%

SAP SuccessFactors 70% 66% 67% 73% 66% 68% 69% 72% 88% 74% 70% 71%

Oracle PeopleSoft HCM 65% 69% 66% 69% 65% 72% 64% 66% 45% 58% 63% 63%

CATEGORY AVERAGE 73% 72% 72% 75% 71% 76% 71% 71% 67% 70% 74% 71%


Bamboo HRIS 80% 69% 56% 81% 81% 81% 81% 88% 100% 88% 88% 88%

Oracle HCM Cloud 70% 79% 75% 72% 54% 70% 57% 66% 38% 79% 85% 83%

Infor HCM 59% 50% 67% 69% 50% 56% 58% 56% 75% 58% 50% 67%

14


Product Feature Satisfaction This section provides detailed information on user satisfaction for each product feature.Use these pages to dig deeper into areas of particular interest or concern.

Product FeaturesThis table lists and describes all the features that are evaluated in the Human Capital Management software category. For your convenience, thesedescriptions are repeated under the feature subheadings in the subsequent pages.

Benefits AdministrationIncludes employee participation in benefits programs such as paid time off, medical/dental/life insurance policies, 401k/RRSP participation, and self-service benefitsenrollment and admin.

Compensation Management Includes all aspects of compensation design, salary bands, salaried and hourlyemployment information, and bonus and variable compensation.

Employee Record Includes workforce and employee data such as contact information, address, phone,employee identifiers, employment history, hire and release dates, etc.

Learning and DevelopmentIncludes all aspects of learning management systems, content and curriculumdevelopment, new and existing development plans, skills databases, certifications, andtracking and reporting.

Payroll Administration Includes basic payroll, taxes and other deductions, check runs, deposits, and pay stubs.

Performance Management Includes all aspects of performance appraisals and review design: rollout, conducting,tracking, measurement and goal attainment, and compliance with the PA process.

Position Management Includes ability to control attributes of job and position titles, org structure and charting,job descriptions, roles and responsibilities, and succession planning.

Talent Acquisition Supports the process of sourcing and recruiting employees in alignment withorganizational needs.

Talent ManagementIncludes recruiting and Application Tracking Systems (ATS) functionality such ascandidate tracking, job openings and posting, advertising, background checks andonboarding, referrals, and reference c

Time and Attendance Includes time tracking, attendance tracking, vacation tracking, PTO, sick and necessaryleave tracking, and alert mechanisms.

Workforce Planning Includes employee scheduling, shift tracking, adequate staffing level planning and alerts,location tracking and projects, and other tracking and reports.

Benefits AdministrationIncludes employee participation in benefits programs such as paid time off, medical/dental/life insurance policies, 401k/RRSP participation, and self-service benefits enrollment and admin.

WORKDAY HUMANCAPITALMANAGEMENTTOP PRODUCT

Delights 30%

HighlySatisfies 53%

AlmostSatisfies 15%

Disappoints 3%

77%Benefits

Administration

2 UltiPro 76%



5 Kronos 70%




-- Bamboo HRIS 69%


-- Infor HCM 50%

15



Compensation ManagementIncludes all aspects of compensation design, salary bands, salaried and hourly employment information, and bonus and variable compensation.

CERIDIAN DAYFORCEHCMTOP PRODUCT

Delights 18%

HighlySatisfies 27%

AlmostSatisfies 9%

Disappoints --

79%CompensationManagement



4 UltiPro 71%

5 Kronos 70%




-- Bamboo HRIS 56%


-- Infor HCM 67%

Employee RecordIncludes workforce and employee data such as contact information, address, phone, employee identifiers, employment history, hire and release dates,etc.

ULTIPROTOP PRODUCT

Delights 41%

HighlySatisfies 44%

AlmostSatisfies 15%

Disappoints --

82%Employee Record





6 Kronos 72%



-- Bamboo HRIS 81%


-- Infor HCM 69%

16



Learning and DevelopmentIncludes all aspects of learning management systems, content and curriculum development, new and existing development plans, skills databases,certifications, and tracking and reporting.


Delights 31%

HighlySatisfies 38%

AlmostSatisfies --

Disappoints --

86%Learning andDevelopment

2 UltiPro 82%



5 Kronos 70%




-- Bamboo HRIS 81%


-- Infor HCM 50%

Payroll AdministrationIncludes basic payroll, taxes and other deductions, check runs, deposits, and pay stubs.


Delights 60%

HighlySatisfies 27%

AlmostSatisfies 7%

Disappoints 7%

83%Payroll

Administration

2 UltiPro 80%



5 Kronos 74%




-- Bamboo HRIS 81%


-- Infor HCM 56%

17



Performance ManagementIncludes all aspects of performance appraisals and review design: rollout, conducting, tracking, measurement and goal attainment, and compliancewith the PA process.


Delights 33%

HighlySatisfies 25%

AlmostSatisfies --

Disappoints --

89%PerformanceManagement

2 UltiPro 76%




6 Kronos 67%



-- Bamboo HRIS 81%


-- Infor HCM 58%

Position ManagementIncludes ability to control attributes of job and position titles, org structure and charting, job descriptions, roles and responsibilities, and successionplanning.


Delights 15%

HighlySatisfies 54%

AlmostSatisfies --

Disappoints --

81%Position

Management

2 UltiPro 76%




6 Kronos 69%



-- Bamboo HRIS 88%


-- Infor HCM 56%

18



Talent AcquisitionSupports the process of sourcing and recruiting employees in alignment with organizational needs.


Delights 9%

HighlySatisfies 45%

AlmostSatisfies 9%

Disappoints --

75%Talent Acquisition

2 UltiPro 73%




-- Kronos 75%

-- Workday Human Capital Management 67%

-- SAP SuccessFactors 88%

-- Bamboo HRIS 100%


-- Infor HCM 75%

Talent ManagementIncludes recruiting and Application Tracking Systems (ATS) functionality such as candidate tracking, job openings and posting, advertising,background checks and onboarding, referrals, and reference c

WORKDAY HUMANCAPITALMANAGEMENTTOP PRODUCT

Delights 23%

HighlySatisfies 68%

AlmostSatisfies 8%

Disappoints 3%

77%Talent

Management

2 UltiPro 77%



5 Kronos 73%




-- Bamboo HRIS 88%


-- Infor HCM 58%

19



Time and AttendanceIncludes time tracking, attendance tracking, vacation tracking, PTO, sick and necessary leave tracking, and alert mechanisms.


Delights 50%

HighlySatisfies 23%

AlmostSatisfies 18%

Disappoints --

84%Time and

Attendance

2 Kronos 78%

3 UltiPro 75%






-- Bamboo HRIS 88%


-- Infor HCM 50%

Workforce PlanningIncludes employee scheduling, shift tracking, adequate staffing level planning and alerts, location tracking and projects, and other tracking and reports.


Delights 17%

HighlySatisfies 42%

AlmostSatisfies 8%

Disappoints --

78%WorkforcePlanning

2 UltiPro 76%




6 Kronos 69%



-- Bamboo HRIS 88%


-- Infor HCM 67%

20


EmotionalFootprintSummary

The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationshipand product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product. While purchasing decisions shouldn’t be based on emotion, it’s valuable to know what kindof emotional response the vendor you’re considering elicits from their users.

-4 -3 -2 -1NEGATIVE

+1NEUTRAL

+2 +3 +4POSITIVE

EMOTIONAL SPECTRUM SCALE %POSITIVE

%NEGATIVE

EMOTIONALFOOTPRINT- =

-100 to 20 +21 to +40 +41 to +60 +61 to +81 +81 to +100

FAIR 94% ALTRUISTIC 94% RESPECTFUL 90% OVER PROMISED 29%VENDORFRIENDLYPOLICIES

11% ROADBLOCK TOINNOVATION 10%

ENABLESPRODUCTIVITY 89% RELIABLE 87% SAVES TIME 86% OVER PROMISED 16% GREEDY 16% VENDOR'S

INTEREST FIRST 16%

RESPECTFUL 90%CLIENTFRIENDLYPOLICIES

86% INTEGRITY 84% OVER PROMISED 24% NEGLECTFUL 15% VENDOR'SINTEREST FIRST 15%

INTEGRITY 83% RELIABLE 82% HELPSINNOVATE 80% FRUSTRATING 19%

CHARGES FORPRODUCTENHANCEMENTS

17% WASTES TIME 15%

PERFORMANCEENHANCING 84% CONTINUALLY

IMPROVING 79% RELIABLE 79%VENDORFRIENDLYPOLICIES

16% RESTRICTSPRODUCTIVITY 11%

LEVERAGESINCUMBENTSTATUS

11%

RESPECTFUL 84% TRUSTWORTHY 81% INTEGRITY 81% VENDOR'SINTEREST FIRST 23% WASTES TIME 21%

CHARGES FORPRODUCTENHANCEMENTS

21%

RELIABLE 75% ENABLESPRODUCTIVITY 71% INTEGRITY 70% OVER PROMISED 38% VENDOR'S

INTEREST FIRST 36% GREEDY 31%

VENDOR NET EMOTIONALFOOTPRINT

NET EMOTIONALFOOTPRINT DISTRIBUTION

STRONGESTPOSITIVE EMOTIONS

STRONGESTNEGATIVE EMOTIONS

Ceridian Dayforce HCM +776% NEGATIVE 83% POSITIVE

Workday Human CapitalManagement

+707% NEGATIVE 77% POSITIVE

UltiPro +689% NEGATIVE 77% POSITIVE

ADP HR Solutions +679% NEGATIVE 76% POSITIVE

SAP SuccessFactors +607% NEGATIVE 67% POSITIVE

Kronos +5911% NEGATIVE 70% POSITIVE

Oracle PeopleSoft HCM +3822% NEGATIVE 60% POSITIVE

SAVES TIME 100% EFFICIENT 100% CARING 100% PERFORMANCERESTRICTING 38%

LEVERAGESINCUMBENTSTATUS

25% COMMODITYFEATURES 25%

RESPECTFUL 80%INCLUDESPRODUCTENHANCEMENTS

60% CONTINUALLYIMPROVING 60% NEGLECTFUL 60% PERFORMANCE

RESTRICTING 40% SECURITYFRUSTRATES 40%


Oracle HCM Cloud +639% NEGATIVE 72% POSITIVE

Bamboo HRIS +3816% NEGATIVE 54% POSITIVE

21


Emotional Footprint This section digs deeper into the emotional connection between software vendors and users, displaying user responses to a variety of specific “emotional spectrum” scenarios that express dimensionsof the vendor-client relationship and product effectiveness. These scenarios are organized thematically by category. Use this information to understand the details behind each vendor’s Net EmotionalFootprint score, and to target areas of particular interest or concern.

-4 -3 -2 -1NEGATIVE

+1NEUTRAL

+2 +3 +4POSITIVE


%NEGATIVE


-100 to 20 +21 to +40 +41 to +60 +61 to +81 +81 to +100

CATEGORY

ServiceExperienceGood service matters. The last thing you need isto be disrespected by your software vendor, or toget bogged down by their ineptitude or neglect.This section displays data related to quality andeffectiveness of service, so you can knowwhether you’ll be treated well before and afteryou’ve made the purchase.

Service ExperienceDisrespectful vs. Respectful

DISTRIBUTION -- 10% 90%

DISTRIBUTION 5% 5% 90%







1 UltiPro +90

2 Ceridian Dayforce HCM +85

3 Kronos +81

4 Workday Human Capital Management +80

5 ADP HR Solutions +73

6 SAP SuccessFactors +72

7 Oracle PeopleSoft HCM +62

CATEGORY AVERAGE +76


DISTRIBUTION 20% -- 80%


- Oracle HCM Cloud +86

- Bamboo HRIS +60

- Infor HCM +67

22



-4 -3 -2 -1NEGATIVE

+1NEUTRAL

+2 +3 +4POSITIVE


%NEGATIVE


-100 to 20 +21 to +40 +41 to +60 +61 to +81 +81 to +100

Service ExperienceBureaucratic vs. Efficient











3 UltiPro +68



6 Kronos +47



DISTRIBUTION -- -- 100%




- Bamboo HRIS +0

- Infor HCM +0

Service ExperienceNeglectful vs. Caring










2 UltiPro +63


4 Kronos +60









- Bamboo HRIS -20

- Infor HCM +0

23



-4 -3 -2 -1NEGATIVE

+1NEUTRAL

+2 +3 +4POSITIVE


%NEGATIVE


-100 to 20 +21 to +40 +41 to +60 +61 to +81 +81 to +100

Service ExperienceFrustrating vs. Effective












4 UltiPro +60

5 Kronos +56








- Bamboo HRIS +40

- Infor HCM +0

Service ExperienceWastes Time vs. Saves Time











3 UltiPro +57



6 Kronos +47







- Bamboo HRIS +40

- Infor HCM +33

24



-4 -3 -2 -1NEGATIVE

+1NEUTRAL

+2 +3 +4POSITIVE


%NEGATIVE


-100 to 20 +21 to +40 +41 to +60 +61 to +81 +81 to +100

CATEGORY

ConflictResolutionDisagreements are inevitable, but knowing yourvendor will handle them reasonably, fairly, andamiably can give you peace of mind. Use thedata in this section to understand which vendorswill behave professionally when conflict arises.

Conflict ResolutionLack Of Integrity vs. Integrity










2 Kronos +81

3 UltiPro +81










- Bamboo HRIS +60

- Infor HCM +50

25



-4 -3 -2 -1NEGATIVE

+1NEUTRAL

+2 +3 +4POSITIVE


%NEGATIVE


-100 to 20 +21 to +40 +41 to +60 +61 to +81 +81 to +100

Conflict ResolutionVendor Friendly Policies vs. Client FriendlyPolicies









1 UltiPro +86




5 Kronos +55








- Bamboo HRIS +60

- Infor HCM +0

Conflict ResolutionSelfish vs. Altruistic










2 UltiPro +78


4 Kronos +62









- Bamboo HRIS +60

- Infor HCM +0

26



-4 -3 -2 -1NEGATIVE

+1NEUTRAL

+2 +3 +4POSITIVE


%NEGATIVE


-100 to 20 +21 to +40 +41 to +60 +61 to +81 +81 to +100

Conflict ResolutionBig Fat Liars vs. Trustworthy










2 Kronos +81

3 UltiPro +78










- Bamboo HRIS +40

- Infor HCM +50

Conflict ResolutionUnfair vs. Fair










2 UltiPro +78



5 Kronos +61








- Bamboo HRIS +40

- Infor HCM +50

27



-4 -3 -2 -1NEGATIVE

+1NEUTRAL

+2 +3 +4POSITIVE


%NEGATIVE


-100 to 20 +21 to +40 +41 to +60 +61 to +81 +81 to +100

CATEGORY

Negotiation andContractNegotiation doesn’t have to be adversarial. Bothparties are always looking to get the best deal,but finding a vendor who will work with yourather than against makes it more likely you’llboth be happy with the results. Use the data inthis section to determine which vendors willnegotiate pleasantly and in good faith.

Negotiation and ContractGreedy vs. Generous











3 UltiPro +57


5 Kronos +47








- Bamboo HRIS +20

- Infor HCM +50

28



-4 -3 -2 -1NEGATIVE

+1NEUTRAL

+2 +3 +4POSITIVE


%NEGATIVE


-100 to 20 +21 to +40 +41 to +60 +61 to +81 +81 to +100

Negotiation and ContractDeceptive vs. Transparent













5 Kronos +65

6 UltiPro +63







- Bamboo HRIS +40

- Infor HCM +50

Negotiation and ContractOver Promised vs. Under Promised










2 Kronos +50


4 UltiPro +41









- Bamboo HRIS +60

- Infor HCM +0

29



-4 -3 -2 -1NEGATIVE

+1NEUTRAL

+2 +3 +4POSITIVE


%NEGATIVE


-100 to 20 +21 to +40 +41 to +60 +61 to +81 +81 to +100

Negotiation and ContractVendor's Interest First vs. Client's InterestFirst












4 UltiPro +59


6 Kronos +40







- Bamboo HRIS +40

- Infor HCM +0

Negotiation and ContractHardball Tactics vs. Friendly Negotiation










2 UltiPro +79


4 Kronos +57









- Bamboo HRIS +40

- Infor HCM +50

30



-4 -3 -2 -1NEGATIVE

+1NEUTRAL

+2 +3 +4POSITIVE


%NEGATIVE


-100 to 20 +21 to +40 +41 to +60 +61 to +81 +81 to +100

CATEGORY

Strategy andInnovationYour vendor’s attitude toward innovation isimportant; if they aren’t at least keeping pacewith market directions and trends, they certainlywon’t be enabling you to get ahead. Use the datain this section to gauge whether your vendorappreciates the need to innovate and the extentto which they’ll support you to do the same.

Strategy and InnovationRoadblock To Innovation vs. Helps Innovate












4 UltiPro +61

5 Kronos +59








- Bamboo HRIS +20

- Infor HCM -25

31



-4 -3 -2 -1NEGATIVE

+1NEUTRAL

+2 +3 +4POSITIVE


%NEGATIVE


-100 to 20 +21 to +40 +41 to +60 +61 to +81 +81 to +100

Strategy and InnovationStagnant vs. Continually Improving












4 UltiPro +70

5 Kronos +62








- Bamboo HRIS +60

- Infor HCM +0

Strategy and InnovationCharges For Product Enhancements vs.Includes Product Enhancements










2 UltiPro +69




6 Kronos +41







- Bamboo HRIS +60

- Infor HCM +67

32



-4 -3 -2 -1NEGATIVE

+1NEUTRAL

+2 +3 +4POSITIVE


%NEGATIVE


-100 to 20 +21 to +40 +41 to +60 +61 to +81 +81 to +100

Strategy and InnovationLeverages Incumbent Status vs. AppreciatesIncumbent Status











3 UltiPro +67



6 Kronos +38







- Bamboo HRIS +40

- Infor HCM +33

Strategy and InnovationDespised vs. Inspiring











3 UltiPro +64



6 Kronos +54







- Bamboo HRIS +40

- Infor HCM -25

33



-4 -3 -2 -1NEGATIVE

+1NEUTRAL

+2 +3 +4POSITIVE


%NEGATIVE


-100 to 20 +21 to +40 +41 to +60 +61 to +81 +81 to +100

CATEGORY

Product ImpactSoftware needs to reliably enable yourperformance and productivity. Use the data inthis section to see which vendors will propel youforward and which will be deadweight you’ll needto carry.

Product ImpactUnreliable vs. Reliable












4 UltiPro +78

5 Kronos +74








- Bamboo HRIS +20

- Infor HCM +25

34



-4 -3 -2 -1NEGATIVE

+1NEUTRAL

+2 +3 +4POSITIVE


%NEGATIVE


-100 to 20 +21 to +40 +41 to +60 +61 to +81 +81 to +100

Product ImpactRestricts Productivity vs. Enables Productivity













5 UltiPro +66

6 Kronos +65







- Bamboo HRIS +40

- Infor HCM +0

Product ImpactPerformance Restricting vs. PerformanceEnhancing













5 UltiPro +61

6 Kronos +52







- Bamboo HRIS +20

- Infor HCM +0

35



-4 -3 -2 -1NEGATIVE

+1NEUTRAL

+2 +3 +4POSITIVE


%NEGATIVE


-100 to 20 +21 to +40 +41 to +60 +61 to +81 +81 to +100

Product ImpactCommodity Features vs. Unique Features











3 UltiPro +68


5 Kronos +66








- Bamboo HRIS +40

- Infor HCM +0

Product ImpactSecurity Frustrates vs. Security Protects











3 Kronos +73

4 UltiPro +73









- Bamboo HRIS +0

- Infor HCM +75

36

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