category 6 operations: how we save lives · grace harcek, director of performance excellence cassie...
TRANSCRIPT
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Grace Harcek, Director of Performance Excellence
Cassie Hertert, Technology Solutions Engineer
Kim Robuck, Hospital Development Manager
Kelli Liechty, Donor Services Manager
Loreen Gulli, Family Services Manager
Category 6
Operations: How We Save Lives
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MISSION VISION
Donor Alliance saves
lives through organ
and tissue donation
and transplantation.
Maximizing all
donation
opportunities
Integrity
Leadership
Excellence
Accountability
People First
CO
RE
VA
LUES
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COLORADO
Donation Service Area
WYOMING
25 Donor
Hospitals
87 Donor
Hospitals
Key Customers
4 Transplant Centers
2 Tissue Processors
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Takeaways
Our Culture
Work Systems & Processes
Continuing the Journey
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Danielle’sStory
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Mission-Driven
Relationships
Our Culture
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Operations
WHY
WHAT
HOW
To Save Lives
Organ & Tissue Donation for
Transplantation
Key Work Systems & Processes
WHY WHAT HOW
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LIFESAVING & HEALING
ORGANS & TISSUES
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Key Factors for Performance Excellence
MAIN SERVICE OFFERINGS
ORGANS TISSUES
CUSTOMERS
Transplant
Centers
Tissue
Processors
RELATIONSHIPS
Stakeholders Partners Collaborators Suppliers
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Work Systems
ORGANWORK SYSTEM
TISSUEWORK SYSTEM
Mission-Driven
Relationships
Key Support Processes
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Referral
Delivery of
Services
ORGAN & TISSUE
Work System Processes
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CCUSTOMER
WHO
OOUTPUTS
WHAT
PPROCESS
HOW
IINPUTS
WHAT
SSUPPLIER
WHO
START STOP1 2 3 4 5
5 – 7 Major Steps
Defines the Requirements.
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Organ Transplants
337
428 424407
489
200
250
300
350
400
450
500
550
2014 2015 2016 2017 2018
Lives Saved
RMPEx Journey 2011 - 2015 Baldrige Journey 2016 - 2018
337
428
489
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2,0852014 - 2018
LIVES SAVEDTHROUGH ORGAN DONATION
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630,0002014 - 2018
LIVES SAVED & HEALEDTHROUGH TISSUE DONATION
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Takeaways
Our Culture
Work Systems & Processes
Continuing the Journey
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Cybersecurity
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Data Verification
Data-Driven Decisions Data QualityAutomated Data
Verification
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Improving Performance
75.0
60.0
72.4
56.3
31.3
0.0
10.0
20.0
30.0
40.0
50.0
60.0
70.0
80.0
90.0
100.0
2014 2015 2016 2017 2018
Da
ys
Days to Release 2017 Target
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Data Verification
73% 73%77%
80% 79% 79%
0%
10%
20%
30%
40%
50%
60%
70%
80%
90%
100%%
Ap
pro
ve
d o
n
Fir
st U
plo
ad
of
Ch
art
2017
Q1
2017
Q2
2017
Q3
2017
Q4
2018
Q1
2018
Q2
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114,000MEN, WOMEN & CHILDREN AWAIT
LIFESAVING ORGAN TRANSPLANTS.
That’s more than the largest football
stadium in the U.S. can hold.
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Identify and embed
process improvements and opportunities for innovation
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Spark! Idea Management
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Annual Engagement Survey: My Opinions Seem to Count
68%
75%
83%
70%74% 74% 75%
0%
10%
20%
30%
40%
50%
60%
70%
80%
90%
100%
2016 2017 2018
% F
avo
rab
le
Donor Alliance Overall Top Quartile Top Decile
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PDSA
PLAN DO
STUDYACT
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Takeaways
Our Culture
Work Systems & Processes
Continuing the Journey
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HOWDO WE KNOW?
489ORGANS
TRANSPLANTED
160Organ Donors
1684TISSUE DONORS
126,300Tissue Grafts
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OCTOBER 30, 2019SAVE THE DATE!
www.donoralliance.org/baldrige
SHARING DAY IN DENVER, CO