Cash handling, change making and register operations

These are competencies

Advisory business leaders

ask that the Marketing instructors teach change making, cash register procedures and cash handling procedures.

Always when running a cash register

Greet each customer as they approach

Acknowledge the customer again

When it is that customer’s turn to be checked out.

While entering purchases into theregister, verbally repeat individual

item amounts or items.

Always, clearly state the total amount followed by “please.”

Upon accepting the guest’s payment, call back the amount of the sale, as well as the

amount of money he/she has given you.

This will prevent most errors that can cause problems.

Example: If a guest gives you$20 on a $15.50 purchase, you say

out loud to the guest;

“That’s $15.50 out of $20.” If the guest gives you the exact amount $15.50, on $15.50 sale, you should say, “$15.50 exactly, thank you.”

When counting back change to a customer:

Always start with the lowest form of money and work your way back to the highest form of money

If, for example the total was $15.51

And the customer gave you a $20.00, Call out “that is $15.51 out of $20.00, four pennies is $15.55, two dimes is $15.75, one quarter is $16.00 and four ones is $20.00

Many students believe that counting money back to customers

Is a just a matter of subtraction. It is not, the cashier count (adds the amount of the sale until it reaches the amount tendered. ($15.51 until reaching $20.00)

Also, customers want the least number of money units.

Most customers don’t want five dimes and five pennies, they would rather have two quarters and a nickel. Right?

Let’s count back another!

If the amount of the sales was $29.42 and the customer gave the cashier $30.00. Start with pennies, how many?

Three, will add to $29.42 and make it $29.45

Next is nickels, one nickel will take the amount to $29.50 and two more quarters will add to $30.00

If you find, when you are counting back change, that there are, for example,

More than five pennies, that should have been a nickel or two nickels, that should have been a dime or two dimes and a nickel should have been a quarter.

The cash register till

needs to stay organized.

Top paper money section

Denominations of the money are from left to right, highest to lowest.

All bills must be flattened and

face the same direction.

Miscellaneous coins,

such as 50 cent pieces, dollar coins, mis-shaped coins, or foreign money should be also placed into a till slot.

Coins are provided in rolls only, as follows:

All rolls of coins come in either 40 or 50 coins

Rolls of # of coins Value per Roll

• Quarters 40 $10.00

• Dimes 50 5.00

• Nickels 40 2.00

• Pennies 50 .50

All bills larger than a $20

Go under the till or into a deposit box.

Never, Never leave money unattended

Or a cash drawer open.

Always secure your cash registerbefore leaving your area.

And never ask someone to watch your register for you.