Multiple Locations and Rapid Growth Create Need for Integrated Recruitment System Carlson Rezidor Hotel Group, one of the world's largest and most dynamic hotel management companies, has a portfolio of more than 1,300 hotels in operation and under development. It owns a powerful set of global brands: Radisson Blu, Radisson, Park Plaza, Park Inn by Radisson, Country Inns & Suites By Carlson and Hotel Missoni.

In the Asia Pacific region alone, Carlson Rezidor Hotel Group has more than 88 hotels in operation and another 75 hotels under development in ten countries. As a company that foresees rapid growth in the years ahead, Carlson Rezidor is constantly seeking talented employees in a variety of roles both in regional offices and hotels.

With more than 200 vacant positions at any given moment across Asia Pacific, the organisation that is already supported by 355 hiring managers and 47 recruiters needed one standardised and user-friendly system to streamline their recruitment process. They also wanted a single web portal where applicants could see all job openings in Asia Pacific. OpenHire became their chosen applicant tracking system.

Background

For more information: asia@silkroad.com | www.silkroad.com

“The customer support at SilkRoad has been responsive

to our needs!

Nina Gothberg Senior Manager, Human Resources Asia Pacific Carlson Rezidor Hotel Group

From Beijing to Brunei, from Mumbai to Melbourne and beyond, the Carlson Rezidor Hotel Group has partnered with

SilkRoad OpenHire to integrate the recruiting process throughout Asia Pacific.

Carlson Rezidor Hotel Locations & Portals

OpenHire’s many features enabled Carlson Rezidor to unify hiring in the Asia Pacific region and shift the organisation to a new, efficient recruitment mode.

Centralised System Improves Quality Control and Time Efficiency With OpenHire, all recruiting was brought “under one roof”: Candidate applications throughout Asia Pacific are centrally managed within OpenHire. A system-wide database makes information about all candidates readily available to recruiters and hiring managers.

Asia Pacific HR department has gained a sharper picture of recruitment status in the whole region by using OpenHire as a common tool. Regional HR teams in Shanghai, New Delhi and Singapore can now oversee recruitment for all the hotels in their respective areas.

Still, this centralised system allows hiring managers in each hotel to independently post vacancies on various job boards and track candidate generation from their respective locations.

OpenHire’s efficient applicant tracking process has reduced the time-to-hire to three weeks for some positions because recruiters now get real time reports on active candidates’ status with the click of a mouse, rather than manually sorting through resumes and emails.

This all adds up to better record keeping, quality control and time efficiency, and eventually cost savings.

Solution

Creating Simplicity through the Web The visibility of the company’s job vacancies on the Web was a key piece of Carlson Rezidor’s recruitment as job seekers are becoming increasingly connected. With OpenHire, they now have a centralized career portal where all Asia Pacific job applications are directed at, making it faster for candidates to apply and easier for HR managers to track candidate generation at any given moment.

Hiring managers and the HR team are able to post recruitment advertisements on third party job boards and sources such as LinkedIn, which refer back to the company’s website. This has enabled the company to reach out to a wider pool of talents than using the website as a standalone recruitment tool while still centrally tracking the candidate generation.

OpenHire’s features have helped boost HR productivity for Carlson Rezidor in Asia Pacific, and the HR team has already expanded the use of the system to reach out to a wider pool of talents in China with the launch of a Chinese language career site in 2012.

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Carlson Rezidor Hotel Group in Asia Pacific Partners with

EMPLOYEES IN ASIA PACIFICMore than 10,000

NUMBER OF HOTELSMore than 88 hotels in operation Another 75 hotels under development

TEN COUNTRIES AND GROWINGAustralia, Bangladesh, Brunei, China, Fiji, French Polynesia, India, Japan, Philippines and Thailand

99% USE OF OPENHIRE THROUGHOUT OUR MANAGED HOTELS IN ASIA PACIFIC4 recruiting managers, 47 recruiters, over 355 hiring managers

SCOPE OF HIRINGMore than 200 open positions at any one time

New Delhi !Shanghai !Singapore

REGIONAL HR DIRECTORS LOCATED IN

“As one of the most dynamic hospitality companies in the

world that operates in multiple countries in Asia

Pacific, we needed to streamline all our recruitment processes across the region.

OpenHire helped us accomplish this.

Nina Gothberg Senior Manager, Human Resources Asia Pacific Carlson Rezidor Hotel Group