cartoon guest room cleaning overview

Housekeeping Training - First StepsHousekeeping Training - First Steps


Ecolab‘s approach:

1. Listening to and understanding the customer‘s processes.2. Increasing the customer‘s efficiency and productivity by using

Ecolab‘s professional housekeeping systems.3. Supporting the concept by tailor-made cleaning plans and

checklists.

We would like to present Ecolab‘s customized training tool especiallyfor housekeeping needs.

Together we are confronted with the task of caring for our guests in away that they come to us and find a clean and well-kept hotel. This iswhat you are responsible for as well as making their stay as pleasantas possible.

Our customerOur customer


Our business revolves around our guests.

The guest must get the feeling that he/she is cared for individually andthat everything possible is being done to make his/her stay as pleasant as possible.

The guest in focusThe guest in focus


The day of the chambermaid starts punctually at (insert time).The uniform should be clean and neat with a name-badge. A well-groomed appearance creates a good impression and reassures guests of the hotel’s professionalism.

Meal-breaks should be arranged so as not to interfere with the room cleaning schedule so that the task can be completed on time and to the required standard.

Start of workStart of work


A list of rooms to be serviced and relevant keys should be issued to each assigned chambermaid in the presence of the supervisor or ExecutiveHousekeeper. All keys issued should be confirmed with a signature in key log.

Task DelegationTask Delegation


The chambermaid’s trolley should be stocked with sufficient towels andlinen to service the rooms assigned. In some hotels this task is completed the day before to save time.Also required are refill items such as guest soap and shampoo, pens and note paper, chocolates, biscuits etc.It might be useful to have a checklist of such items to ensure that everything needed is to hand.

Guest suppliesGuest supplies


Cleaning tools such as the vacuum cleaner should be checked to make sure they are complete, and then placed on the trolley. Cleaning supplies,e.g. cleaning chemicals, brushes, sponges, cloths, etc. should be put into the carrier tray. Everything should be checked in order to avoidany loss of time later on due to insufficient materials.

The following cleaning products can be used:

(Insert product names)

Cleaning suppliesCleaning supplies


Unfortunately, it is not always possible to work from one end of the corridor to the other, servicing every room in order.

Rooms with “Please do not disturb” signs on the door should be noted as these rooms will have to be serviced later. Do not enter or knock on the door under any circumstances.

Rooms with “Please clean up” signs should be serviced first.

Work sequence Work sequence


Before entering the room, knock loudly on the door and clearly say “Housekeeping”.

Do not knock with the key as the door might be damaged.

Room entry procedureRoom entry procedure


Before entering a room, knock again on the door with the hand. After having knocked twice give the guest enough time to reply.Enter if there is no reply.Say “Housekeeping” loudly and clearly as you enter the room.

If there are still guests in the room, apologise and inform the guests that you will come back later in order to service the room.

Leave the door open while you are servicing the room.

Entering the roomEntering the room


A typical used room may look like this.


When entering the room take your carry tray containing the cleaningproducts and put it down in the bathroom, being careful not to cause any damage.

Begin workBegin work


The first job is to empty the ashtrays and waste-paper baskets and then place them in the bathroom for cleaning.

Ashtrays and waste-paper basketsAshtrays and waste-paper baskets


Then open the windows so that the room can be aired thoroughly.Where rooms are fully air-conditioned, windows should not be opened while the air conditioning is active.

Air the roomAir the room


Now the room can be thoroughly tided up. All items that are of no further use to the guests, such as breakfast crockery, fruit bowls, paper, etc., should be removed from the room.

Potential items of lost property, such as cameras, documents, etc. must be marked with the room numbers and immediately handed in to thehousekeeping office. These items should then be are registered in a lost-property book for return to the guest.

Breakfast crockeryBreakfast crockery


The bed covers should now be stripped off. Take care that no items of guest property, such as jewellery, pyjamas, etc. have been left between the covers.

Also take care not to tear or soil the bed linen as you remove it from the bed.

The bedThe bed


The entire laundry is carried out of the room and put inside thelaundry trolley, ordered by linen and terry cloth. This is carriedthrough according to hotel guidelines.

Bring laundry to the trolleyBring laundry to the trolley


Fresh bed linen should be checked for cleanliness and proper style before making the bed.

Check clean bed linenCheck clean bed linen


Clean bed linen can now be taken from the trolley to the room.

Prepare to make the bedPrepare to make the bed


The base sheet must be fitted carefully to avoid any shifting.

Base sheetBase sheet


Once the bed is made, it should be left undisturbed to allow any dustto settle before final cleaning.

Finish making the bedFinish making the bed


A wide variety of soil and surface types can be found in the bathroom. You will also find more stubborn soils present there. To deal with these conditions, different specialist cleaning products and suitable cleaning cloths have to be used.

Bathroom cleaningBathroom cleaning


Clean Clean ashtraysashtrays

Ashtrays should be thoroughly wiped with a paper towel and a solution of (insert product).


First, the toilet must be flushed in order to remove any soil that may be present. Next, spray the inside of the toilet bowl with (insert product), making sure that the product goes under the rim. Now leave the toilet for a few minutes so that the cleaning chemical can act.

Cleaning the toiletCleaning the toilet


Light soiling of the washbasin and mountings should be cleaned with (insert product).

The correct cloth for this job is coloured (insert colour).

Clean washbasin and mountingsClean washbasin and mountings


The same procedure is used to clean both the bath and shower tray.

For heavy soil, (insert product) should be used.After cleaning, the bath and/or shower tray should be rinsed thoroughly.


Bath and shower trayBath and shower tray


All tiles, walls, showers, shower curtain, and other hard surfaces in the bathroom should be cleaned with a (insert colour) sponge cloth and (insert product). All surfaces should then be rinsed.

In case of stubborn soils, such as heavy soap residues or lime deposits,special products (available from the housekeeper) must be used.


Walls, tiled surfaces, etc.Walls, tiled surfaces, etc.


The toilet bowl must be thoroughly brushed and rinsed. Now, the seat and toilet lid can be wiped with (insert product) using a (insert colour) cloth.

Cleaning the inside of the toilet Cleaning the inside of the toilet


The outsides of the toilet bowl must be cleaned with (insert product).


Cleaning the outside of the toiletCleaning the outside of the toilet


The last cleaning job in the bathroom is mopping the floor with a cleaningsolution of (insert product).

While doing so, make care that all corners and drains are cleaned thoroughly.

Cleaning the floorCleaning the floor


The shower curtain has to be arranged in accordance with hotel procedures (e.g. gathered to the left or right).

Long shower curtains must be positioned outside of the shower base for drying.

Arrange shower curtain or doorArrange shower curtain or door


Before leaving the bathroom, all guest supplies must be replaced or topped up, e.g. guest soap, shampoo, foam bath, toothbrush glass, toilet paper,towels, bath mat, disinfectant strips for the toilet, etc.

Replenish guest suppliesReplenish guest supplies


Room cleaning

The next job is to dust the entire room, including items such ascupboards, the telephone, TV remote control and the headboard.

Dusting the bedroomDusting the bedroom


All wood and veneered surfaces should be cleaned with (insert product).The product is applied, wiped with a dry cloth and polished to a shine.

Wood surfacesWood surfaces


Now check that the lights, the TV, the remote control and any other electrical items are working. Any faulty items should be reported to yoursupervisor as soon as possible for repair or replacement.

Electrical temsElectrical tems


Drawers and cupboards should be wiped with a damp cloth to collect any dust.

Drawers and cupboardsDrawers and cupboards


Next, the mirrors, glass table tops and the TV screen can be cleaned with (insert product).

Glass itemsGlass items


Next, vacuum the carpeted floor area, as well as the area immediately in front of the room.

Vacuum the carpeted floorVacuum the carpeted floor


Carpet spots can be removed using a sponge and solution of (insert product).

Special products may be needed to deal with especially stubborn spots. These products are usually issued by the housekeeper as required.

Carpet spotsCarpet spots


The final step in the cleaning process is to spray air freshener into the room. This will give the room a fresh smell, and counteract any unpleasant odours.

Air freshenerAir freshener


Hotel brochuresHotel brochures

The hotel brochures should now be arranged to look attractive for the next guests.


Before leaving the room, a final inspection should be made. Don’t forget to examine the ceiling for spider-webs. This final inspection is vital to ensure that the guest gets a good first impression when entering the room.

Final inspectionFinal inspection


Once the rooms have been cleaned and serviced, the hallway andlifts can be cleaned.

Clean hallways and liftsClean hallways and lifts


When you have finished cleaning and servicing each floor, inform thehousekeeper that that part of the job is done.

Report backReport back


The empty chemical bottles are re-usable, so don’t discard them! They can be refilled from the central filling station ready for the next day.

Replenish cleaning chemicalsReplenish cleaning chemicals


Working materials, such as cleaning cloths and dusters, should be cleaned and packed away. Don’t forget to check the vacuum cleaner to see if the dust bag needs emptying.

Clean working materialsClean working materials


The trolley should now be tided up and carefully parked in the store room.

Park the trolleyPark the trolley


The completed room cleaning lists should now be returned to the housekeeping office, and the keys should be logged back in, and signed for by the Housekeeper.

Return keysReturn keys


Hygiene and cleanliness are among the top priorities for your hotel, because they are the top priorities for your guests.

Ecolab are committed to support your plans to achieve the standardsof hygiene and cleanliness your guests deserve.

(Insert name of TM), your local Territory Manager, would be delighted to assist you to implement a professional housekeeping program.

With Ecolab as your partner in hygiene and cleanliness, we will ensurethat guests have pleasant memories of their stay, and return again and again.

A job well done!A job well done!

cartoon guest room cleaning overview

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