CAROLINE WILSON Columbia, SC

803-297-1904│ wilson.a.caroline@gmail.comCross-cultural bilingual communicator with over 15 years of experience who possesses excellent communication and interpersonal skills with the natural ability to communicate, manage, and supervise people. Significant knowledge and expertise in MS Office Applications, the use of computers, and demonstrated ability to adapt to new equipment and technology. A seasoned and versatile professional who is resourceful in solving problems and maximizing resources.

Customer Service Records Maintenance Coordination Project Review

Strong Sense of Urgency SAP, Documentum Data Entry Systems Scheduling

Data Collection Report Generation Leadership

Management Skills Expense Reporting

PROFE SS IONAL EXPER IENC E

Records Coordinator/Supervisor Directed, updated, and monitored the Consumer Information System daily to ensure

documentation was up-to-date. Organized daily assignments to the records assistant and ensured that documents were

properly filed. Conducted monthly audits, provided finding reports and worked with other department

heads on corrective actions. Worked with Direct Support Staff and Coordinators to ensure all records were completed

and accurate. Manage and preserve all fiscal and archived hard copy and electronic file integrity to

achieve successful audits. Greeted and provided high level of customer service to guests.

Bilingual Clerk/Counselor Greeted, interviewed, and workup patient's charts, schedule appointments, collected fees

for service, answered phones, obtained confidential information from patients, entered information into computer, and utilized filing system to retrieve and file paper work. Accurately prepared medical records for nurses.

Bilingual translator - English/Spanish (translate for nurses and nutritionist and WIC clients). Provided one on one birth control counseling and STD prevention to both English and

Spanish speaking patients. Participated in outreach projects related to family planning goods and services. Participated in outreach events such as health fairs and Teen Maze for birth control

education and awareness.

Senior Administrative Assistant/Personnel Manager Warmly greeted customers, front desk, gather, analyze, and summarize filing. Answered incoming and made outgoing calls to provided information while using the

company's database to research and solve and scheduling appointment issues. Compose memos, research projects as requested and created reports. Participated in the recruitment process, including Spanish speaking applicants. Utilized PowerPoint, Word and Excel to manage and maintain monthly scheduling status of

qualification-related activities. Resolved customer complaints, delinquent payments and researched account

discrepancies.

Caroline WilsonResume, Page 2

Data and Product Research Administrator Monitored multiple databases to keep track of invoices. Planned and executed invoices

submissions. Researched data of employee records, transferred data between programs, and processed

relevant queries. Communicated to Business Leads any foreseen issue when transferring or researching

data. Kept track of databases and coordinated general project management support with

successful results. Completed research, analyzes and gather information to submit to government agencies.

Document Specialist Reviewed and provided comments on the adequacy of documents cure any deficiencies. Organized and code all documents related to due diligence for database upgrade. Planned and executed the Documentum project. Communicated any foreseen issues, and updates in the database.

Project Coordinator Created functional Excel spreadsheets, use of Oracle, SharePoint, and Lotus Notes. Maintained and kept track of active project databases Coordinated general project management support with successful results.

Senior Clinical Research Associate Plan and execute customer request and successfully lead key projects which resulted in all

clinical documents submissions before deadline. Maintain Administrative Clinical, Master and Investigator Files; use clinical database to

update electronic submissions. Knowledge of Electronic Data Capture; generate technical data. Provide administrative support to managers and department heads; database importing,

exporting, queries. Data clean-up, bar-coding, prepping, document preparation, formatting, regulatory file

verification. Processed documents through the Lotus Notes and Documentum.

EMP LOYMENT H I STORY

Records Coordinator/Supervisor, Georgia Options, Bogart, GA 2015 – 2016Bilingual Clerk/Counselor, Clarke County Health Department, Athens, GA 2015 - 2015Account Resolution Associate, Snelling Staffing, Lilburn, GA 2013 – 2014GPA Project Administer, Novartis-Alcon Pharmaceutical, Atlanta, GA 2013 – 2013Product Compliance Administrator, Cadillac Jack, Duluth, GA 2012 – 2012Project Coordinator, Goodman Networks, Alpharetta, GA 2011 - 2012Pharmacovigilance Assistant, Abbott Pharmaceuticals –Pro Staff Temp., Atlanta, GA 2009 - 2011Project Coordinator, Goodman Networks, Alpharetta, GA 2011– 2012Clinical Research Associate, Given Imaging, Inc., Duluth, GA 2008 - 2008Senior Clinical Trials Assistant, Quintiles, Inc., Atlanta, GA 2007 - 2008 Senior Clinical Trials Assistant, Johnson & Johnson – PRD, Raritan, NJ 2002 - 2007

Caroline WilsonResume, Page 3

EDUC AT ION & CREDENT IALS

Associate Degree, Business Administration, Katharine Gibbs College, Livingston, NJ, 2004