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Table of Contents Background and Context…………………………………………………. 1 Mission, Vision and Values………………………………………………...2 Goals, Actions and Indicators of Success………………………………… 3
Goal 1: Within the Library Walls………………………………………………………………….. 4 Goal 2: The Library in Your Neighborhood, Community and Schools…………….. 5 Goal 3: The Library in a Changing World of Information……………………………….. 6 Goal 4: Library Funding and Contributions……………………………………………………7 Goal 5: Measuring and Sharing the Library’s Impact……………………………………. 8 Goal 6: Staff and Organizational Culture……………………………………………………... 9
Implementing the Plan………………………………………………….... 10 Appendices:
Planning Process and Timeline……………………………………………………………………. i Public-Private Task Force Recommendations……………………………………………… iv Acknowledgments……………………………………………………………………………………… v
Page 1 of 10
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Page 2 of 10 CCarnegie Libraary of Pittsburggh Strategic Plan 2013 – 201
7
Page 3 of 10
Goals
s, Acti
ions a
and In
C
ndicato
Carnegie Libra
ors of
ary of Pittsburg
f Succ
gh Strategic Pl
cess
an 2013 – 201
7
Page 4 of 10
GOAL 1:
Users will
• Faci• Mate• Inno• Colle• Spac
and
Communi• Upda• The • A ce
and • Acce
deve
Actions: • Test
throu• Crea
impo• Cont
mak• Over
awa Indicators
1. All Cacconeed
2. The for apartn
3. Libraand
Carnegieprovide wintegrateintuitive,
l experienlities that arerials that ar
ovative and hections that ces that supservices, job
ity will beated buildingLibrary as a nter of educopportunity
ess to job seelopment
new serviceugh in-perso
ate an Officeortant topicstinue to impr
ke the librariercome barriereness
s of SucceCLP locationsommodate ads and allocaOffice of Pro
all ages acrosnerships andary materialspresented in
e Library of Pwelcoming ae physical sp user-center
ce: e accessiblere easy to dihigh-quality pinspire, eduport access
b search ass
nefit fromgs that anch convener of
cational supp for all arch resourc
e models for on and digita of Programs
s rove physicaes accessiblers to library
ss: s are access range of woations are evograms and ss all libraryd collaboratis are displayn a variety of
Pittsburgh wind meaning
pace, in-persred experien
e, comfortabscover and uprogrammingcate and ref to technologsistance and
m: hor neighborf conversatioport, civic im
ces and prog
delivering inal interactions and Partne
al spaces to se, clean, com use, includi
ible, climateork needs anvaluated andPartnerships locations anions that ensyed intuitivelf formats, re
C
ll be an anchgful experienon interactioce.
le, flexible ause g that suppoflect the comgy, programs books and
hoods and eons on impo
mprovement a
grams as we
ntuitive, usens erships; conv
support learmfortable anng policies,
e controlled, nd styles, tecd adjusted os coordinatend communisure commuy, reflective
esulting in ex
Carnegie Libra
hor in the coces to all whon and digita
and intuitive
orts educatiommunity ands for childrenother mater
enhance vitartant commuand cultural
ell as opportu
r-centered s
vene commu
rning, leisurend secure time, locatio
clean and wchnology, proon an annuaes a continuuity venues a
unity input an of communxpanded usa
ary of Pittsburg
ommunity anho enter. Weal presence
on and enligd its interestsn and teensrials for brow
ality unity issues enrichment
unities for w
services in ou
unity leaders
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on, transport
welcoming wograms, agel basis. um of qualitynd supportsnd engagemity interests age of Librar
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nd e will offer sein order to a
ghtenment s , educationa
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t that provide
workforce ski
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ith flexible ses and forma
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an 2013 – 201
ervices that achieve an
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spaces
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7
Page 5 of 10
GOAL 2: Users will
• Easy• The • The • Prog
staff Communi
• Form• Libra• The • Early• Prod
Actions:
• Enganon-
• Provand
• Exploouts
Indicators1. CLP
teenwallseduc
2. All ciand
3. The embmetr
4. CLP throucollaoppo
Library seOpportunPittsburg
l experieny access to liability to conLibrary’s pre
grams for pef and commu
ity will bemal and inforary services preservationy language eductive out-o
age with the -traditional svide specific needs ore and testide of the Li
s of Succe is identified
ns have acces and outsidcational attaity neighborhCLP has defdevelopmen
bedded servirics. and the comugh strong p
aborative proortunities for
ervices will enities for litegh region.
ce: ibrary servicnnect with thesence in plaople of all agunity membe
nefit fromrmal partnerthat anticipa
n of communexperiences tof-school act
community spaces and targete
t innovative mbrary walls
ss: as a key pa
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ainment, carehoods have fined how it nt and impleces, result in
mmunity undpartnershipsograms and r all resident
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rtner in ensus, materials,rary -- that sueer exploratbeen evaluacan best sermentation on an expand
derstand tha with commupresentationts to support
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impact peoparning will be
ramming in a place andchildren andize the know
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Library's wa
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uring the suc programs, a
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ated for the nrve each nei
of experimened service fo
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ple where the woven into
all city neighd manner thad teens gathewledge, expe
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y neighborho
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ccess of youactivities aning readinesskills develoneed for in-pghborhood.
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red responsother Alleghmunity histoacy and lear
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k, shop and bof everyday l
or people of r needs n expertise of
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an 2013 – 201
belong. ife in the
all ages
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7
Page 6 of 10
GOAL 3:
Users will• Easy
expe• Tech
in a • The
new • Staff
know• Enha
infor
Communi• Activ• The • The
econ• Effic
Actions:
• Creaantic
• Impr• Keep• Expa• Enha• Prov
Indicators
1. The techchanthat and
2. CLP to en
3. All libinfor
The Libraand delivand relev
l experieny access to vectations andhnology servvariety of foability to con ways and plf who are eawledge and uanced collabrmation, mat
ity will beve collaboratLibrary’s expopportunity
nomic and edcient and effe
ate an Officecipate and rerove optionsp informatioand opportunance optionsvide technolo
s of SucceOffice of Dignology to im
nnels evolve CLP is usingservices. has developnhance seambrary users hrmal and for
ary will stay avered and stvant resourc
ce: vibrant collecd encourageices and trarmats nnect with thlaces and to
ager and ableunderstandiboration andterials and s
nefit fromtions that depertise in nafor all resideducational imective count
of Digital Stespond to te for library sn accessiblenities for peos for seamleogy training o
ss: gital Strategy
mprove custo. Staff regulag current and
ped and impmless libraryhave accessmal settings
abreast of thories are cre
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ctions that ae creation anining suppor
he Library’s ro interact wite to help inteng cooperation
services
m: esign the besvigating esta
ents to learnmpact on thety-wide librar
trategy and dechnological ervice using
e as the pubople to creatss county seoptions tailo
y guides libraomer service arly review od emerging t
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ary decisions and access
options for netechnologies
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Carnegie Libra
ways that inhared. The Luals have ac
nd relevant inon of content a range of s
rdware, softwaff both in peten overwhe
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sharing experging techno at work, sches
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ctive use anion as publist e-devices alement exist
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gh Strategic Pl
s packaged e a recogniz
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an 2013 – 201
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7
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Page 7 of 10
GOAL 4:
Users will
• Easy• Mea• Tang• Exem
cont Communi
• A fis• Broa
indiv• Colla
Actions:
• Creaways
• Invit• Impl• Laun• Nurt• Colla
fund
Indicators1. A rob
orga2. All si
has t3. CLP
artic4. An e5. Addi
colle
The Librarecommeit easier tLibrary.
l experieny and convenningful oppo
gible evidencmplary librartributions of
ity will becally sound
ad support aviduals and gaborative rel
ate a culture s e people to ement a cor
nch an endoture and growaborate withds are efficie
s of Succebust and aginizations anix Public-Privthe funding infrastructuculated, undeendowment c
tional countectively to im
ary will focusendations ofto contribute
ce: nient ways toortunities force of the impy services, c all kinds
nefit fromlibrary systend commitmgovernment ationships a
of asking, c
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ss: le Volunteer
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o give moneyr volunteerinpact of their collections, p
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plementing tunding. Peohem and use
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ources made
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7
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Page 8 of 10
GOAL 5:
Users will
• The • A tho
indiv• Expa
expr
Communi• The
to im• A Lib• A Lib
Actions:
• Mea• Seek• Lead• Leve
Indicators
1. Dataprovdecis
2. The throu
3. CLP suppthe c
The Libraand will bhow the
l experienability to inflorough undeviduals and tanded and eessed wants
ity will beLibrary as a
mprove their brary that fulbrary that tel
sure and art
k out and resd and collaboerage expert
s of Succea gathering mvide a regulasion-makingLibrary has augh multiple has developporters needcommunity.
ary will knowbe able to teLibrary posit
ce: luence and serstanding oftheir communhanced libs and needs
nefit from place that b community lly understanlls the collec
ticulate the vspond to inporate with otise and expe
ss: methods, incrly updated
g. a formal me
e channels, dped and shard to regularly
w the impact ell that story tively impact
shape the Lif the Library
unity, neighbrary program and are bas
m: brings people
nds the comctive story of
value of libraput from indither librarieserience to bu
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brary with th’s impact an
borhood, city ms, services sed on meas
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munity and f the region,
ary services viduals and s and organiuild county-w
y replicable of qualitative
collect anecng the Librars that customively commu
Carnegie Libra
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ons that resa
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wants and ne to every res
nity ocal, state ancies
d studies areitative metri
tuational inf impact on inboard and otstories of the
gh Strategic Pl
e communitwill be able to
ions story of its va
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formation anndividual anther e Library and
an 2013 – 201
ty o articulate
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7
s
Page 9 of 10
GOAL 6:
Impact on
• Staffenco
• Time• Staff• Each
Impact on
• The • Polic• Inter• The
Users will
• Cust• A fle• A we
expe• Open
Actions: Together, staf
• Emb• Deve• Colla• Take• Cont• Take• Crea
Indicators
1. Staff2. Mult3. Staff4. Cust
The Libracuriosity,mutual reconfiden
n Individuf are empowourage and eely communif recognize ah staff memb
n the LibrLibrary’s mis
cies enable arnal processLibrary cultu
l experientomer servicxible organiz
ell-informed, eriences n channels o
ff at all levels brace and emelop and undaborate and e responsibiltinually devee thoughtful ate, share an
s of Succef are activelytiple options f are recogntomer servic
ary will engag, thoughtful eesponsibilityce and pride
ual Staff: wered and truenable librarication chanand understaber understa
ary as an ssion, visionand encouraes and proc
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of communic
and all parts ombody CLP’sderstand con share their lity for their pelop agile pro risks that wnd use timely
ss: y engaged in around inteized for theie and comm
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usted to makry use. nels exist anand their rolands and ca
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gh Strategic Pl
an internal cuels will recogd will demonellence.
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Page 10 of 10 Carnegie Library of Pittsburgh Strategic Plan 2013 – 2017
Implementing the Strategic Plan Implementation of the strategic plan over the next five years will influence all aspects of the Library’s operations. As we work to achieve our six goals, the experience the Library offers—within the library walls, in our communities and virtually—will evolve. Library services will become more and more collaborative, connecting strongly to civic life and helping the residents of the City of Pittsburgh and Allegheny County develop essential literacies: basic literacy, information literacy, civic and social literacy, health literacy and financial literacy. An environment of risk-taking and curiosity, enthusiasm and excitement is critical to the successful implementation of this plan. Through continual exploration, our staff, board and community will collaborate to implement these bold actions. We will embrace the changes necessary for long-term success. The Library is something we all do together. The plan will be implemented through:
• Collections and materials management
As new technologies change customer needs and expectations, we will actively monitor and balance funds for print and electronic collections. We also will continue to improve access to all collections so they remain relevant and useful to users and promote them so users know the breadth of resources available to them.
• Technology We will proactively explore new digital services and technology options, positioning ourselves to move forward quickly when appropriate and to weigh all options carefully when there are choices to be made.
• Space We will remain a community gathering place with attractive locations that are accessible, adaptable and welcoming to everyone.
• Programs & Services We will actively connect users to the information they seek and strive to identify new spheres of interest. We will customize programming to meet a full spectrum of user needs and strengthen our connection to everyone we serve, both inside and outside the Library.
• Contributions We will create opportunities for giving and participation that are easy, interactive and integrated with library services.
• Role in County and State We will continue to explore opportunities for leadership and collaboration that ensure we are the best resource we can be for residents and libraries throughout Allegheny County and the Commonwealth of Pennsylvania.
Page i
Appendix The ProceConsultationintegral partincluding woseek feedbaworking ses
Kick-off: De
•
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Part 1: JanuPart 1 of coCLP employinvolved moproviding 12 Discussion ddevelop its nexplore in eaFundraising
x I
ess n with libraryt of the planorking sessioack on differssions to see
ecember 201• CLP Staff
o D• Full Boar
o D
uary – Marchnsultations wees. Consult
ore than 10020 comment
during Consnext five-yeaach of the fo
g, and Conne
y board, stafning processons to identirent options ek feedback
11 f Leadership
December 12rd Strategic P
December 12
h 2012 with library mtation with th
0 people. Onts.
ultation Rouar plan and sour core areaecting with O
ff at all levelss. The procefy issues, opbeing considon the draft
p Team 2, 9 – 11 amPlanning Ret2, 5 – 8 pm
managers anhe communiline consulta
und 1 focusesought feedbas: The Libraur Commun
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s and commess was desigpportunities,dered for inct five-year pla
m treat
nd staff tookity and stakeation continu
ed on introduback on ideaary in the Citity.
Carnegie Librar
munity and otgned to have, wants and clusion in thean (Part 3).
k place in Feeholders begued through
ucing the proas that peopty, The Futur
ry of Pittsburgh
ther stakehoe three rounneeds (Part e next five-ye
bruary and igan on Febru the end of M
ocess the Lible would like
re of Librarie
h Strategic Plan
olders has bends of consu 1), working ear plan (Pa
involved mouary 24 andMarch, with
brary would fe to see the es, Funding a
n 2013 - 2017
een an ltation, sessions to
art 2), and
re than 250 25 and 42 people
follow to Library and
Page ii Carnegie Library of Pittsburgh Strategic Plan 2013 - 2017
• Managers Workshops o February 9, 9 -11 am o February 10, 9 - 11 am
• Staff Workshop o February 9, 2 - 4 pm
• Stakeholder Workshops o February 24, 8:00 - 9:30 am o February 24, Board Member Lunch o February 24, 4 - 5:30 pm
• Community Workshop o February, 25, 10 am - 12 pm
• Manager/Staff Teams, input via Departmental Worksheets o February 13 – 24
• Online input o February 25 - March 30
• Board Strategic Planning Committee o January 26, 12 - 2 pm
Part 2: April – June 2012 In Part 2, participants were asked to review five vision elements to see if they fit with their image of what the Library will be like in five years and if there was anything that should be added, changed or removed. Participants also were asked to identify their top one or two actions for the Library to consider taking to realize each Vision Element. Some 100 community members and stakeholders, 20 county librarians and nearly the entire library staff participated in this phase.
• Board Strategic Planning Committee o April 18, 4 - 5:30 p.m.
• Stakeholder Workshops o May 4, 8:00 - 9:30 am o May 4, Board Member Lunch o May 4, 3:30 - 5 pm
• Managers Workshops o May 7, 2 - 4 pm o May 8, 9 - 11 am
• Staff Workshop o May 8, 2 - 4 pm
• Community Workshop o May 7, 6:30 - 8:30 pm
• Neighborhood Workshops o May 15, 6 - 7:30 pm (Downtown and Business) o May 16, 6 - 7:30 pm (Homewood) o May 17, 6 - 7:30 pm (Knoxville) o May 21, 6 - 7:30 pm (Squirrel Hill) o May 22, 6 - 7:30 pm (West End) o May 24, 6 - 7:30 pm (Woods Run)
• Manager/Staff Teams, input via Departmental Worksheets o May 9 - 31
• Online Input o May 9 - 31
• Facilitation Team Meeting o May 7, 9 - 11 a.m.
• Pittsburgh District Advisory Council (county libraries) o June 21
Page iii Carnegie Library of Pittsburgh Strategic Plan 2013 - 2017
Internal Review and Refinement: July - August 2012 During this phase, staff and board reviewed all of the input and ideas received to date. A number of staff teams reviewed prior input, identified themes and recommended potential actions. Then the entire staff was invited to attend meetings or comment online. More than 154 CLP staff representing all branches and departments participated in the two working sessions, with additional staff participating online. Discussion at the working sessions was held in three parts: Mission, Vision and Values; Proposed Actions; Interpersonal Interactions, Internal Culture and Organizational Structure. Each part included a brief overview presentation, small table discussions and plenary discussions.
• Board Strategic Planning Committee o June 22, 2 - 4 pm
• Facilitation Team Meeting o June 12, 2 - 4 pm
• Staff Teams o Team Synthesis, July 3, 1 - 2 pm; o Team Vision, July 3, 2 - 3 pm o Team Action, July 6, 3 - 4 pm
• Staff/Board Sessions o July 26, 2 - 5 pm o July 27, 9 am.- 12 pm
• Staff Online Input o July 27 - August 3
Part 3: September, 2012 In Part 3, participants were provided with a draft plan and asked to comment in two categories: “Does the Draft Plan respond to community priorities for library service? What final refinements, if any, would you like to see considered?” and “What would you like to see prioritized in terms of implementing the Plan? What role do you see for yourself in contributing to the success of the Library over the next five years?” Some 50 community members attended workshops or provided input online. In addition, all staff and board members were invited to participate in person or submit input electronically.
• Board Strategic Planning Committee o August 22, 4 - 5:30 pm
• Stakeholder Workshops o September 14, 12 - 1:30 pm o September 14, 3:30 - 5 pm
• Community Workshop o September 15, 10 am - 12 pm
• Board Member Review Sessions of Draft Plan o Tuesday, September 11, 4 pm o Monday, September 17, 8:30 am and 4 pm o Monday, September 17, 4 pm o Tuesday, September 18, 8:30 am
• Staff Review Sessions of Draft Plan o Friday, September 7, 9 - 10 am o Friday, September 7, 1 - 2 pm o Monday, September 10, 9 - 10 am o Tuesday, September 11, 1 - 2 pm
• Online Input o September 15 - 30
Summaries and details are posted at www.carnegielibrary.org/plan
Page iv Carnegie Library of Pittsburgh Strategic Plan 2013 - 2017
Appendix II Public-Private Task Force on Sustainable Funding for Carnegie Library of Pittsburgh Established in February 2010, this group was tasked with exploring funding models and sources of funding to sustain Carnegie Library of Pittsburgh's system of neighborhood libraries. Many funding sources were suggested by individuals participating in the Library's Community Engagement Process that occurred between May and September 2010 as well as by the Public-Private Task Force. Task Force members researched and discussed close to 20 different opportunities to secure a long-term funding solution. The Task Force Report was presented to the Carnegie Library of Pittsburgh Board of Trustees in December 2010. In January 2011, the board unanimously agreed to move forward with the comprehensive, multi-pronged approach recommended by the Task Force. Six specific tactics provide a funding solution that is shared by all aspects of the community:
1. Improve advocacy and increase individual giving by building a culture of library supporters. 2. Secure annual increases from the Allegheny Regional Asset District (RAD). 3. Secure increases in corporate contributions. 4. Work with local/state entities to develop tax incentive programs for corporate and individual
donors. 5. Provide citizens of Pittsburgh with an opportunity to vote on whether dedicated funding support
should be provided to the Library. 6. Launch Library endowment campaign.
Together, these recommendations have the potential to provide Carnegie Library of Pittsburgh with an additional $5 to $7 million annually. Such funding would help to maintain services that are critical to community residents, including afterschool programs for children and teens, free access to computers and the Internet and a wide variety of books, music and online resources that often cost too much for individuals to purchase. A sustainable level of funding would also enable the Library to continue to focus on progressive and meaningful library service and information access that constantly adapt to ongoing community needs. Members of the Joint Committee on Sustainable Funding This joint committee included the full Public-Private Task Force as well as several additional CLP board members.
• The Honorable Frank J. Lucchino, Co-Chair • Patrick Dowd, Carnegie Library of Pittsburgh Board Member, Co-Chair • James Barnes, Partner, Reed Smith • Henry Beukema, Carnegie Library of Pittsburgh Board Member • Senator Jay Costa, Pennsylvania Senator, 43rd Senatorial District, Carnegie Library of Pittsburgh Board
Member • Darla Cravotta, Special Projects Coordinator for Allegheny County Executive’s Office County Executive’s
Representative • Councilman Bruce Kraus, City Council District 3, Carnegie Library of Pittsburgh Board Member • Scott M. Lammie, Senior Vice President and Chief Financial Officer, UPMC Insurance Services • Paul McKrell, Government Affairs Manager, Office of Mayor Luke Ravenstahl, Mayor’s Representative • Grant Oliphant, President and CEO, The Pittsburgh Foundation • Carol Robinson, Carnegie Library of Pittsburgh Board Member • Sabrina Saunders, Manager of Youth Policy, Office of Mayor Luke Ravenstahl, Mayor’s Representative • Lynne Squilla, Freelance Writer/Producer/Director, Community Representative • Representative Chelsa Wagner, Pennsylvania State Representative, 22nd Legislative District
To read the Task Force Report and the accompanying library benchmarking study, visit
www.carnegielibrary.org/background.
Page v
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