career paths - pga of alberta · 2018-03-03 · club management career path: responsibility level...

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CAREER PATHS APPLYING THE IDENTIFIED SKILLS & DESCRIPTIONS TO THE INDUSTRY MAPPED CAREER PROFILES 1. Club Management Career Path: Entry Level Skills 2. Club Management Career Path: Responsibility Level Skills 3. Club Management Career Path: Leadership Level Skills 4. Food & Beverage Career Path: Entry Level Skills 5. Food & Beverage Career Path: Responsibility Level Skills 6. Food & Beverage Career Path: Leadership Level Skills 7. Pro Shop Career Path: Entry Level Skills 8. Pro Shop Career Path: Responsibility Level Skills 9. Pro Shop Career Path: Leadership Level Skills 10. Turfcare Career Path: Entry Level Skills 11. Turfcare Career Path: Responsibility Level Skills 12. Turfcare Career Path: Leadership Level Skills 13. Instruction & Development Career Path: Entry Level Skills 14. Instruction & Development Career Path: Responsibility Level Skills 15. Instruction & Development Career Path: Leadership Level Skills

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Page 1: CAREER PATHS - PGA of Alberta · 2018-03-03 · Club Management Career Path: Responsibility Level Skills In additional to Entry Level Skills Business Skills 1. 2011-003-B-V Business

CAREER PATHS APPLYING THE IDENTIFIED SKILLS & DESCRIPTIONS TO THE INDUSTRY MAPPED CAREER PROFILES

1. Club Management Career Path: Entry Level Skills 2. Club Management Career Path: Responsibility Level Skills 3. Club Management Career Path: Leadership Level Skills

4. Food & Beverage Career Path: Entry Level Skills 5. Food & Beverage Career Path: Responsibility Level Skills 6. Food & Beverage Career Path: Leadership Level Skills

7. Pro Shop Career Path: Entry Level Skills 8. Pro Shop Career Path: Responsibility Level Skills 9. Pro Shop Career Path: Leadership Level Skills

10. Turfcare Career Path: Entry Level Skills 11. Turfcare Career Path: Responsibility Level Skills 12. Turfcare Career Path: Leadership Level Skills

13. Instruction & Development Career Path: Entry Level Skills 14. Instruction & Development Career Path: Responsibility Level Skills 15. Instruction & Development Career Path: Leadership Level Skills

Page 2: CAREER PATHS - PGA of Alberta · 2018-03-03 · Club Management Career Path: Responsibility Level Skills In additional to Entry Level Skills Business Skills 1. 2011-003-B-V Business

Club Management Career Path: Entry Level Skills Business Skills

1. 2011-002-B-V Balancing Competing Demands of Life and Work 2. 2011-008-B-V Time Management 3. 2011-012-B-V Decision making and the business of critical thinking / Problem Solving 4. 2011-015-B-V Financial Management, Accounting, Banking, Budgeting

Communication Skills

1. 2011-021-C-V Approachability 2. 2011-022-C-V Assertiveness 3. 2011-024-C-V Diplomacy 4. 2011-026-C-V Business Grammar 5. 2011-030-C-V Conflict Resolution 6. 2011-032-C-V Dealing With Adversity and Successes 7. 2011-033-C-V Dealing With Parents, Juniors, (Staff) 8. 2011-036-C-V Understanding Communication Styles 9. 2011-037-C-V Effective Communication 10. 2011-038-C-V E-Mail Management 11. 2011-040-C-V Giving & Accepting Feedback 12. 2011-042-C-V Listening 13. 2011-044-C-V Networking 14. 2011-046-C-V Peer Relationships 15. 2011-049-C-V Reading, Writing & Verbal Comprehension and Communication 16. 2011-050-C-V Represent Club in Provincial/National Events/Activities 17. 2011-052-C-V Business & Communication Software & Technology

Golf Operations Skills

1. 2011-085-GO-V Enforce Golf and Club Policies, Rules & Regulations 2. 2011-086-GO-V Customer Service

Merchandise Operations Skills

1. 2011-071-M-V Cash Handling & Procedures

Page 3: CAREER PATHS - PGA of Alberta · 2018-03-03 · Club Management Career Path: Responsibility Level Skills In additional to Entry Level Skills Business Skills 1. 2011-003-B-V Business

Club Management Career Path: Responsibility Level Skills In additional to Entry Level Skills Business Skills

1. 2011-003-B-V Business Plan Development 2. 2011-006-B-V Project Management 3. 2011-011-B-V Governance: Dealing with Boards and Committees 4. 2011-018-B-V Fundamentals of Leadership 5. 2011-019-B-V Fundamentals of Supervision 6. 2011-020-B-V Fundamentals of Management (Becoming a Manager)

Club Operations Skills

1. 2011-065-CO-V Care and Maintenance of Facility’s Assets, Equipment and Supplies 2. 2011-067-CO-V Day to Day Course Operations

Communication Skills

1. 2011-023-C-V Attend Board, Club, Committee Meetings and Functions 2. 2011-025-C-V Building ‘Best Practice’ Teams 3. 2011-028-C-V Coaching (Recognizing Strengths) 4. 2011-031-C-V Counseling 5. 2011-039-C-V Ensure Proper Communication With All Departments and Board of Directors 6. 2011-041-C-V Liaising with Other Facilities, Suppliers, Industry-Affiliated Organizations 7. 2011-043-C-V Club Presentations & Public Speaking 8. 2011-045-C-V Oversee the Publishing and Distribution of Informational and Promotional Literature

9. 2011-051-C-V Computer Hardware & Technology Implementation F&B Operations Skills

1. 2011-113-F-V F&B Employee Certifications Golf Operations Skills

1. 2011-084-GO-V Corporate Tournament Management and Organization Human Resources Skills

1. 2011-054-H-V Delegating and Employee Empowerment 2. 2011-057-H-V Recruitment & Selection 3. 2011-058-H-V Employee Development & Succession Planning 4. 2011-059-H-V Motivating and Rewarding Staff 5. 2011-060-H-V Standardized Policies, Procedures and Job Descriptions 6. 2011-061-H-V Understanding Turnover 7. 2011-062-H-V Training & Supervising Staff 8. 2011-063-H-V Employment Contract Negotiations

Turfcare Skills

1. 2011-118-T-V On Course Structures, Building & Facilities Management 2. 2011-124-T-V Maintenance of Facility, Equipment, Supplies & Assets

Page 4: CAREER PATHS - PGA of Alberta · 2018-03-03 · Club Management Career Path: Responsibility Level Skills In additional to Entry Level Skills Business Skills 1. 2011-003-B-V Business

Club Management Career Path: Leadership Level Skills In additional to Entry Level & Responsibility Level Skills Business Skills

1. 2011-001-B-V Workplace Health, Safety, Security 2. 2011-004-B-V Develop Proper Marketing Promotional Plans 3. 2011-005-B-V Implementing a Long-Range Strategic Plan 4. 2011-007-B-V Provide Construction / Renovation and Equipment Advice to Club 5. 2011-009-B-V Understanding and Administering Contracts, Agreements, Licenses, Permits 6. 2011-010-B-V Asset Management, Capital Project Planning, Acquisition and Disposal 7. 2011-013-B-V Ensure the Club Operates Within the Companies Act and Articles of Association 8. 2011-014-B-V External Relations incl. Municipal, Provincial, Government Policies

9. 2011-017-B-V Market Research & Competitive Analysis Club Operations Skills

1. 2011-064-CO-V General Knowledge of Each Department 2. 2011-066-CO-V Course Opening, Closing Procedures (Annual) 3. 2011-069-CO-V Ensure All Insurance, Safety and Security Requirements Are Met 4. 2011-070-CO-V Running Structured Meetings & Creating Positive Work Environments

Communication Skills

1. 2011-027-C-V Development of Event Packages & Contracts 2. 2011-029-C-V Community Relations (Local Media, Commercial Firms, Civic Organizations) 3. 2011-047-C-V Provide Comprehensive Orientation for New Board Members 4. 2011-048-C-V Provide Information for the Board to Make Informed Decisions About Club Operations

F&B Operations Skills

1. 2011-111-F-V Kitchen/Bar Equipment & Furnishings 2. 2011-112-F-V F & B Operations Licenses / Permits

Golf Operations Skills

1. 2011-092-GO-V Power Cart Fleet Management (Financing & Planning) Human Resources Skills

1. 2011-053-H-V Performance Management, Compensation & Benefits 2. 2011-055-H-V Employee Goal Setting/Vision 3. 2011-056-H-V Conditions of Employment

Merchandise Operations Skills

1. 2011-076-M-V Supply Chain Management Turfcare Skills

1. 2011-116-T-V Course Design, Layout and Construction 2. 2011-126-T-V Interior Building & Maintenance (Repairs, Housekeeping, Lockers)

Page 5: CAREER PATHS - PGA of Alberta · 2018-03-03 · Club Management Career Path: Responsibility Level Skills In additional to Entry Level Skills Business Skills 1. 2011-003-B-V Business

Food & Beverage Career Path: Entry Level Skills Business Skills

1. 2011-002-B-V Balancing Competing Demands of Life and Work 2. 2011-008-B-V Time Management 3. 2011-012-B-V Decision Making and the Business of Critical Thinking / Problem Solving 4. 2011-015-B-V Financial Management, Accounting, Banking, Budgeting

Communication Skills

1. 2011-021-C-V Approachability 2. 2011-022-C-V Assertiveness 3. 2011-024-C-V Diplomacy 4. 2011-026-C-V Business Grammar 5. 2011-030-C-V Conflict Resolution 6. 2011-032-C-V Dealing With Adversity and Successes 7. 2011-033-C-V Dealing With Parents, Juniors, (Staff) 8. 2011-036-C-V Understanding Communication Styles 9. 2011-037-C-V Effective Communication 10. 2011-038-C-V E-Mail Management 11. 2011-040-C-V Giving & Accepting Feedback 12. 2011-042-C-V Listening 13. 2011-044-C-V Networking 14. 2011-046-C-V Peer Relationships 15. 2011-049-C-V Reading, Writing & Verbal Comprehension and Communication 16. 2011-050-C-V Represent Club in Provincial/National Events/Activities 17. 2011-052-C-V Business & Communication Software & Technology

F&B Operations Skills*

1. 2011-114-F-V F&B On Course Service 2. 2011-115-F-V Function Setup and Takedown

Golf Operations Skills

1. 2011-085-GO-V Enforce Golf and Club Policies, Rules & Regulations 2. 2011-086-GO-V Customer Service

Merchandise Operations Skills

1. 2011-071-M-V Cash Handling & Procedures 2. 2011-073-M-V Product Knowledge 3. 2011-074-M-V Merchandise & Inventory Management

* Note: There are skills identified within the PGA of Alberta Roadmap related to Turfcare as well as Food &

Beverage Operations. These skills have been identified solely as an overview of Skill Requirements for prospective industry candidates. Individuals wishing to pursue careers in these streams should explore the outlined skill sets in greater detail with the appropriate governing bodies.

Page 6: CAREER PATHS - PGA of Alberta · 2018-03-03 · Club Management Career Path: Responsibility Level Skills In additional to Entry Level Skills Business Skills 1. 2011-003-B-V Business

Food & Beverage Career Path: Responsibility Level Skills In additional to Entry Level Skills Business Skills

1. 2011-003-B-V Business Plan Development 2. 2011-006-B-V Project Management 3. 2011-011-B-V Governance: Dealing with Boards and Committees 4. 2011-018-B-V Fundamentals of Leadership 5. 2011-019-B-V Fundamentals of Supervision 6. 2011-020-B-V Fundamentals of Management (Becoming a Manager)

Club Operations Skills

1. 2011-065-CO-V Care and Maintenance of Facility’s Assets, Equipment and Supplies 2. 2011-067-CO-V Day to Day Course Operations

Communication Skills

1. 2011-023-C-V Attend Board, Club, Committee Meetings and Functions 2. 2011-025-C-V Building ‘Best Practice’ Teams 3. 2011-028-C-V Coaching (Recognizing Strengths) 4. 2011-031-C-V Counseling 5. 2011-039-C-V Ensure Proper Communication With All Departments and Board of Directors 6. 2011-041-C-V Liaising with Other Facilities, Suppliers, Industry-Affiliated Organizations 7. 2011-043-C-V Club Presentations & Public Speaking 8. 2011-045-C-V Oversee the Publishing and Distribution of Informational and Promotional Literature

9. 2011-051-C-V Computer Hardware & Technology Implementation F&B Operations Skills

1. 2011-113-F-V F&B Employee Certifications 2. 2011-109-F-V Oversee Entertainment & Social Functions

Golf Operations Skills

1. 2011-084-GO-V Corporate Tournament Management and Organization 2. 2011-089-GO-V Leagues, Competition and Event Management 3. 2011-090-GO-V Registration & Scoring Procedures / Organization 4. 2011-097-GO-V Tee Sheet Management 5. 2011-098-GO-V Point of Sale Management

Human Resources Skills

1. 2011-054-H-V Delegating and Employee Empowerment 2. 2011-057-H-V Recruitment & Selection 3. 2011-058-H-V Employee Development & Succession Planning 4. 2011-059-H-V Motivating and Rewarding Staff 5. 2011-060-H-V Standardized Policies, Procedures and Job Descriptions 6. 2011-061-H-V Understanding Turnover 7. 2011-062-H-V Training & Supervising Staff 8. 2011-063-H-V Employment Contract Negotiations

Merchandise Operations Skills

1. 2011-075-M-V Merchandise Purchasing Turfcare Skills

1. 2011-122-T-V Integrated Pest Management

Page 7: CAREER PATHS - PGA of Alberta · 2018-03-03 · Club Management Career Path: Responsibility Level Skills In additional to Entry Level Skills Business Skills 1. 2011-003-B-V Business

Food & Beverage Career Path: Leadership Level Skills In additional to Entry Level & Responsibility Level Skills Business Skills

1. 2011-001-B-V Workplace Health, Safety, Security 2. 2011-004-B-V Develop Proper Marketing Promotional Plans 3. 2011-005-B-V Implementing a Long-Range Strategic Plan 4. 2011-007-B-V Provide Construction / Renovation and Equipment Advice to Club 5. 2011-009-B-V Understanding and Administering Contracts, Agreements, Licenses, Permits 6. 2011-010-B-V Asset Management, Capital Project Planning, Acquisition and Disposal 7. 2011-017-B-V Market Research & Competitive Analysis

Club Operations Skills

1. 2011-064-CO-V General Knowledge of Each Department 2. 2011-066-CO-V Course Opening, Closing Procedures (Annual) 3. 2011-069-CO-V Ensure All Insurance, Safety and Security Requirements Are Met 4. 2011-070-CO-V Running Structured Meetings & Creating Positive Work Environments

Communication Skills

1. 2011-027-C-V Development of Event Packages & Contracts 2. 2011-048-C-V Provide Information for the Board to Make Informed Decisions About Club Operations

F&B Operations Skills

1. 2011-111-F-V Kitchen/Bar Equipment & Furnishings 2. 2011-112-F-V F & B Operations Licenses / Permits 3. 2011-110-F-V Menu Planning and Product Selection

Human Resources Skills

1. 2011-053-H-V Performance Management, Compensation & Benefits 2. 2011-055-H-V Employee Goal Setting/Vision 3. 2011-056-H-V Conditions of Employment

Merchandise Operations Skills

1. 2011-076-M-V Supply Chain Management

Page 8: CAREER PATHS - PGA of Alberta · 2018-03-03 · Club Management Career Path: Responsibility Level Skills In additional to Entry Level Skills Business Skills 1. 2011-003-B-V Business

Pro Shop Career Path: Entry Level Skills Business Skills

1. 2011-002-B-V Balancing Competing Demands of Life and Work 2. 2011-008-B-V Time Management 3. 2011-012-B-V Decision Making and the Business of Critical Thinking / Problem Solving 4. 2011-015-B-V Financial Management, Accounting, Banking, Budgeting

Communication Skills

1. 2011-021-C-V Approachability 2. 2011-022-C-V Assertiveness 3. 2011-024-C-V Diplomacy 4. 2011-026-C-V Business Grammar 5. 2011-030-C-V Conflict Resolution 6. 2011-032-C-V Dealing With Adversity and Successes 7. 2011-033-C-V Dealing With Parents, Juniors, (Staff) 8. 2011-036-C-V Understanding Communication Styles 9. 2011-037-C-V Effective Communication 10. 2011-038-C-V E-Mail Management 11. 2011-040-C-V Giving & Accepting Feedback 12. 2011-042-C-V Listening 13. 2011-044-C-V Networking 14. 2011-046-C-V Peer Relationships 15. 2011-049-C-V Reading, Writing & Verbal Comprehension and Communication 16. 2011-050-C-V Represent Club in Provincial/National Events/Activities 17. 2011-052-C-V Business & Communication Software & Technology 18. 2011-034-C-V Dedication of Time to Play Golf With Members 19. 2011-035-C-V Marketing and Promotion of the Game of Golf

F&B Operations Skills

1. 2011-115-F-V Function Setup and Takedown Golf Operations Skills

1. 2011-085-GO-V Enforce Golf and Club Policies, Rules & Regulations 2. 2011-086-GO-V Customer Service 3. 2011-083-GO-V Computerized Handicap System 4. 2011-091-GO-V Marshalling, Starting, Speed of Play

Instruction & Development Skills

1. 2011-099-I-V Golf Instruction and Clinics 2. 2011-101-I-V Analysis of the Golf Swing 3. 2011-102-I-V Maintaining Golf Skills (Playing) 4. 2011-103-I-V Introduction to Sports Psychology 5. 2011-104-I-V CPGA Teaching & Coaching Certification Beginner 6. 2011-107-I-V Introduction to Golf Fitness

Merchandise Operations Skills

1. 2011-071-M-V Cash Handling & Procedures 2. 2011-073-M-V Product Knowledge 3. 2011-074-M-V Merchandise & Inventory Management

Page 9: CAREER PATHS - PGA of Alberta · 2018-03-03 · Club Management Career Path: Responsibility Level Skills In additional to Entry Level Skills Business Skills 1. 2011-003-B-V Business

Pro Shop Career Path: Responsibility Level Skills In additional to Entry Level Skills Business Skills

1. 2011-003-B-V Business Plan Development 2. 2011-006-B-V Project Management 3. 2011-011-B-V Governance: Dealing with Boards and Committees 4. 2011-018-B-V Fundamentals of Leadership 5. 2011-019-B-V Fundamentals of Supervision 6. 2011-020-B-V Fundamentals of Management (Becoming a Manager)

Club Operations Skills

1. 2011-065-CO-V Care and Maintenance of Facility’s Assets, Equipment and Supplies 2. 2011-067-CO-V Day to Day Course Operations 3. 2011-068-CO-V Driving Range & Practice Facility Operations

Communication Skills

1. 2011-023-C-V Attend Board, Club, Committee Meetings and Functions 2. 2011-025-C-V Building ‘Best Practice’ Teams 3. 2011-028-C-V Coaching (Recognizing Strengths) 4. 2011-031-C-V Counseling 5. 2011-039-C-V Ensure Proper Communication With All Departments and Board of Directors 6. 2011-041-C-V Liaising with Other Facilities, Suppliers, Industry-Affiliated Organizations 7. 2011-043-C-V Club Presentations & Public Speaking 8. 2011-045-C-V Oversee the Publishing and Distribution of Informational and Promotional Literature

9. 2011-051-C-V Computer Hardware & Technology Implementation F&B Operations Skills

1. 2011-109-F-V Oversee Entertainment & Social Functions Golf Operations Skills

1. 2011-084-GO-V Corporate Tournament Management and Organization 2. 2011-089-GO-V Leagues, Competition and Event Management 3. 2011-090-GO-V Registration & Scoring Procedures / Organization 4. 2011-097-GO-V Tee Sheet Management 5. 2011-098-GO-V Point of Sale Management 6. 2011-080-GO-V Club Drop Off Area & Club Storage Management 7. 2011-081-GO-V Club Fitting & Technology 8. 2011-082-GO-V Club Repair 9. 2011-087-GO-V Provide Golf Educational Programs for Members and Guests 10. 2011-088-GO-V Management of Rental & Demo Programs and Equipment 11. 2011-093-GO-V Pull Carts & Power Carts: Reservations, Storage, Damage Check, Repairs 12. 2011-094-GO-V Rules of Golf Certification and Administration 13. 2011-095-GO-V Member & Guest Playing Index Validation 14. 2011-096-GO-V Member & Guest Relations & Outside Experiences

(continued)

Page 10: CAREER PATHS - PGA of Alberta · 2018-03-03 · Club Management Career Path: Responsibility Level Skills In additional to Entry Level Skills Business Skills 1. 2011-003-B-V Business

Human Resources Skills 1. 2011-054-H-V Delegating and Employee Empowerment 2. 2011-057-H-V Recruitment & Selection 3. 2011-058-H-V Employee Development & Succession Planning 4. 2011-059-H-V Motivating and Rewarding Staff 5. 2011-060-H-V Standardized Policies, Procedures and Job Descriptions 6. 2011-061-H-V Understanding Turnover 7. 2011-062-H-V Training & Supervising Staff 8. 2011-063-H-V Employment Contract Negotiations

Instructional Skills

1. 2011-100-I-V Junior Golf Promotion, Development, Administration 2. 2011-105-I-V CPGA Teaching & Coaching Certification Intermediate 3. 2011-106-I-V CPGA Teaching & Coaching Certification Advanced 4. 2011-108-I-V Advanced Golf Fitness

Merchandise Operations Skills

1. 2011-075-M-V Merchandise Purchasing 2. 2011-072-M-V Pro Shop Layout and Operation 3. 2011-077-M-V Corporate Business 4. 2011-078-M-V Sponsorship & Fundraising

Page 11: CAREER PATHS - PGA of Alberta · 2018-03-03 · Club Management Career Path: Responsibility Level Skills In additional to Entry Level Skills Business Skills 1. 2011-003-B-V Business

Pro Shop Career Path: Leadership Level Skills In additional to Entry Level & Responsibility Level Skills

Business Skills

1. 2011-001-B-V Workplace Health, Safety, Security 2. 2011-004-B-V Develop Proper Marketing Promotional Plans 3. 2011-005-B-V Implementing a Long-Range Strategic Plan 4. 2011-007-B-V Provide Construction / Renovation and Equipment Advice to Club 5. 2011-009-B-V Understanding and Administering Contracts, Agreements, Licenses, Permits 6. 2011-010-B-V Asset Management, Capital Project Planning, Acquisition and Disposal 7. 2011-017-B-V Market Research & Competitive Analysis

Club Operations Skills 1. 2011-064-CO-V General Knowledge of Each Department 2. 2011-066-CO-V Course Opening, Closing Procedures (Annual) 3. 2011-069-CO-V Ensure All Insurance, Safety and Security Requirements Are Met 4. 2011-070-CO-V Running Structured Meetings & Creating Positive Work Environments

Communication Skills 1. 2011-027-C-V Development of Event Packages & Contracts 2. 2011-048-C-V Provide Information for the Board to Make Informed Decisions About Club

Operations

Golf Operations Skills 1. 2011-092-GO-V Power Cart Fleet Management (Financing & Planning) 2. 2011-079-GO-V Develop Booking System / Tee Sheet Format

Human Resources Skills 1. 2011-053-H-V Performance Management, Compensation & Benefits 2. 2011-055-H-V Employee Goal Setting/Vision 3. 2011-056-H-V Conditions of Employment

Merchandise Operations Skills 1. 2011-076-M-V Supply Chain Management

Turfcare Skills 1. 011-116-T-V Course Design, Layout and Construction

Page 12: CAREER PATHS - PGA of Alberta · 2018-03-03 · Club Management Career Path: Responsibility Level Skills In additional to Entry Level Skills Business Skills 1. 2011-003-B-V Business

Turfcare Career Path: Entry Level Skills

Business Skills 1. 2011-002-B-V Balancing Competing Demands of Life and Work 2. 2011-008-B-V Time Management 3. 2011-012-B-V Decision Making and the Business of Critical Thinking / Problem Solving 4. 2011-015-B-V Financial Management, Accounting, Banking, Budgeting

Communication Skills 1. 2011-021-C-V Approachability 2. 2011-022-C-V Assertiveness 3. 2011-024-C-V Diplomacy 4. 2011-026-C-V Business Grammar 5. 2011-030-C-V Conflict Resolution 6. 2011-032-C-V Dealing With Adversity and Successes 7. 2011-033-C-V Dealing With Parents, Juniors, (Staff) 8. 2011-036-C-V Understanding Communication Styles 9. 2011-037-C-V Effective Communication 10. 2011-038-C-V E-Mail Management 11. 2011-040-C-V Giving & Accepting Feedback 12. 2011-042-C-V Listening 13. 2011-044-C-V Networking 14. 2011-046-C-V Peer Relationships 15. 2011-049-C-V Reading, Writing & Verbal Comprehension and Communication 16. 2011-050-C-V Represent Club in Provincial/National Events/Activities 17. 2011-052-C-V Business & Communication Software & Technology

F&B Operations Skills 1. 2011-115-F-V Function Setup and Takedown

Golf Operations Skills 1. 2011-085-GO-V Enforce Golf and Club Policies, Rules & Regulations 2. 2011-086-GO-V Customer Service

Merchandise Operations Skills 1. 2011-073-M-V Product Knowledge 2. 2011-074-M-V Merchandise & Inventory Management

Turfcare Skills 1. 2011-120-T-V Golf Course Maintenance*

* Note: There are skills identified within the PGA of Alberta Roadmap related to Turfcare as well as Food &

Beverage Operations. These skills have been identified solely as an overview of Skill Requirements for prospective industry candidates. Individuals wishing to pursue careers in these streams should explore the outlined skill sets in greater detail with the appropriate governing bodies.

Page 13: CAREER PATHS - PGA of Alberta · 2018-03-03 · Club Management Career Path: Responsibility Level Skills In additional to Entry Level Skills Business Skills 1. 2011-003-B-V Business

Turfcare Career Path: Responsibility Level Skills In additional to Entry Level Skills

Business Skills

1. 2011-003-B-V Business Plan Development 2. 2011-006-B-V Project Management 3. 2011-011-B-V Governance: Dealing with Boards and Committees 4. 2011-018-B-V Fundamentals of Leadership 5. 2011-019-B-V Fundamentals of Supervision 6. 2011-020-B-V Fundamentals of Management (Becoming a Manager)

Club Operations Skills 1. 2011-065-CO-V Care and Maintenance of Facility’s Assets, Equipment and Supplies 2. 2011-067-CO-V Day to Day Course Operations 3. 2011-068-CO-V Driving Range & Practice Facility Operations

Communication Skills 1. 2011-023-C-V Attend Board, Club, Committee Meetings and Functions 2. 2011-025-C-V Building ‘Best Practice’ Teams 3. 2011-028-C-V Coaching (Recognizing Strengths) 4. 2011-031-C-V Counseling 5. 2011-039-C-V Ensure Proper Communication With All Departments and Board of Directors 6. 2011-041-C-V Liaising with Other Facilities, Suppliers, Industry-Affiliated Organizations 7. 2011-043-C-V Club Presentations & Public Speaking 8. 2011-045-C-V Oversee the Publishing and Distribution of Informational and Promotional Literature 9. 2011-051-C-V Computer Hardware & Technology Implementation

Golf Operations Skills 1. 2011-084-GO-V Corporate Tournament Management and Organization 2. 2011-089-GO-V Leagues, Competition and Event Management 3. 2011-090-GO-V Registration & Scoring Procedures / Organization 4. 2011-087-GO-V Provide Golf Educational Programs for Members and Guests 5. 2011-093-GO-V Pull Carts & Power Carts: Reservations, Storage, Damage Check, Repairs

Human Resources Skills 1. 2011-054-H-V Delegating and Employee Empowerment 2. 2011-057-H-V Recruitment & Selection 3. 2011-058-H-V Employee Development & Succession Planning 4. 2011-059-H-V Motivating and Rewarding Staff 5. 2011-060-H-V Standardized Policies, Procedures and Job Descriptions 6. 2011-061-H-V Understanding Turnover 7. 2011-062-H-V Training & Supervising Staff 8. 2011-063-H-V Employment Contract Negotiations

Merchandise Operations Skills 1. 2011-075-M-V Merchandise Purchasing

Turfcare Skills 1. 2011-122-T-V Integrated Pest Management 2. 2011-118-T-V On Course Structures, Building & Facilities Management 3. 2011-124-T-V Maintenance of Facility, Equipment, Supplies & Assets 4. 2011-117-T-V Environmental Safety & Audubon Certification 5. 2011-119-T-V Fertilizer and Chemical Applications 6. 2011-121-T-V Grasses, Irrigation and Water Conservation 7. 2011-123-T-V Irrigation Systems and Water Conservation

Page 14: CAREER PATHS - PGA of Alberta · 2018-03-03 · Club Management Career Path: Responsibility Level Skills In additional to Entry Level Skills Business Skills 1. 2011-003-B-V Business

Turfcare Career Path: Leadership Level Skills In additional to Entry Level & Responsibility Level Skills

Business Skills

1. 2011-001-B-V Workplace Health, Safety, Security 2. 2011-005-B-V Implementing a Long-Range Strategic Plan 3. 2011-007-B-V Provide Construction / Renovation and Equipment Advice to Club 4. 2011-009-B-V Understanding and Administering Contracts, Agreements, Licenses, Permits 5. 2011-010-B-V Asset Management, Capital Project Planning, Acquisition and Disposal 6. 2011-017-B-V Market Research & Competitive Analysis 7. 2011-014-B-V External Relations incl. Municipal, Provincial, Government Policies

Club Operations Skills 1. 2011-064-CO-V General Knowledge of Each Department 2. 2011-066-CO-V Course Opening, Closing Procedures (Annual) 3. 2011-069-CO-V Ensure All Insurance, Safety and Security Requirements Are Met 4. 2011-070-CO-V Running Structured Meetings & Creating Positive Work Environments

Communication Skills 1. 2011-048-C-V Provide Information for the Board to Make Informed Decisions About Club

Operations

Human Resources Skills 1. 2011-053-H-V Performance Management, Compensation & Benefits 2. 2011-055-H-V Employee Goal Setting/Vision 3. 2011-056-H-V Conditions of Employment

Merchandise Operations Skills 1. 2011-076-M-V Supply Chain Management

Turfcare Skills 1. 2011-116-T-V Course Design, Layout and Construction 2. 2011-125-T-V Turf Grass Management

Page 15: CAREER PATHS - PGA of Alberta · 2018-03-03 · Club Management Career Path: Responsibility Level Skills In additional to Entry Level Skills Business Skills 1. 2011-003-B-V Business

Instruction & Development Career Path: Entry Level Skills

Business Skills 1. 2011-002-B-V Balancing Competing Demands of Life and Work 2. 2011-008-B-V Time Management 3. 2011-012-B-V Decision Making and the Business of Critical Thinking / Problem Solving 4. 2011-015-B-V Financial Management, Accounting, Banking, Budgeting

Communication Skills 1. 2011-021-C-V Approachability 2. 2011-022-C-V Assertiveness 3. 2011-024-C-V Diplomacy 4. 2011-026-C-V Business Grammar 5. 2011-030-C-V Conflict Resolution 6. 2011-032-C-V Dealing With Adversity and Successes 7. 2011-033-C-V Dealing With Parents, Juniors, (Staff) 8. 2011-036-C-V Understanding Communication Styles 9. 2011-037-C-V Effective Communication 10. 2011-038-C-V E-Mail Management 11. 2011-040-C-V Giving & Accepting Feedback 12. 2011-042-C-V Listening 13. 2011-044-C-V Networking 14. 2011-046-C-V Peer Relationships 15. 2011-049-C-V Reading, Writing & Verbal Comprehension and Communication 16. 2011-050-C-V Represent Club in Provincial/National Events/Activities 17. 2011-052-C-V Business & Communication Software & Technology

Golf Operations Skills 1. 2011-085-GO-V Enforce Golf and Club Policies, Rules & Regulations 2. 2011-086-GO-V Customer Service 3. 2011-083-GO-V Computerized Handicap System

Instructional Skills 1. 2011-099-I-V Golf Instruction and Clinics 2. 2011-101-I-V Analysis of the Golf Swing 3. 2011-102-I-V Maintaining Golf Skills (Playing) 4. 2011-103-I-V Introduction to Sports Psychology 5. 2011-104-I-V CPGA Teaching & Coaching Certification Beginner 6. 2011-107-I-V Introduction to Golf Fitness

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Instruction & Development Career Path: Responsibility Level Skills In additional to Entry Level Skills

Business Skills

1. 2011-003-B-V Business Plan Development 2. 2011-006-B-V Project Management 3. 2011-011-B-V Governance: Dealing with Boards and Committees 4. 2011-018-B-V Fundamentals of Leadership 5. 2011-019-B-V Fundamentals of Supervision 6. 2011-020-B-V Fundamentals of Management (Becoming a Manager)

Club Operations Skills 1. 2011-065-CO-V Care and Maintenance of Facility’s Assets, Equipment and Supplies 2. 2011-067-CO-V Day to Day Course Operations

Communication Skills 1. 2011-023-C-V Attend Board, Club, Committee Meetings and Functions 2. 2011-025-C-V Building ‘Best Practice’ Teams 3. 2011-028-C-V Coaching (Recognizing Strengths) 4. 2011-031-C-V Counseling 5. 2011-039-C-V Ensure Proper Communication With All Departments and Board of Directors 6. 2011-041-C-V Liaising with Other Facilities, Suppliers, Industry-Affiliated Organizations 7. 2011-043-C-V Club Presentations & Public Speaking 8. 2011-045-C-V Oversee the Publishing and Distribution of Informational and Promotional

Literature 9. 2011-051-C-V Computer Hardware & Technology Implementation

Golf Operations Skills 1. 2011-084-GO-V Corporate Tournament Management and Organization 2. 2011-087-GO-V Provide Golf Educational Programs for Members and Guests 3. 2011-081-GO-V Club Fitting & Technology 4. 2011-082-GO-V Club Repair 5. 2011-094-GO-V Rules of Golf Certification and Administration

Human Resources Skills 1. 2011-054-H-V Delegating and Employee Empowerment 2. 2011-057-H-V Recruitment & Selection 3. 2011-058-H-V Employee Development & Succession Planning 4. 2011-059-H-V Motivating and Rewarding Staff 5. 2011-060-H-V Standardized Policies, Procedures and Job Descriptions 6. 2011-061-H-V Understanding Turnover 7. 2011-062-H-V Training & Supervising Staff 8. 2011-063-H-V Employment Contract Negotiations

Instructional Skills 1. 2011-100-I-V Junior Golf Promotion, Development, Administration 2. 2011-105-I-V CPGA Teaching & Coaching Certification Intermediate 3. 2011-106-I-V CPGA Teaching & Coaching Certification Advanced 4. 2011-108-I-V Advanced Golf Fitness

Page 17: CAREER PATHS - PGA of Alberta · 2018-03-03 · Club Management Career Path: Responsibility Level Skills In additional to Entry Level Skills Business Skills 1. 2011-003-B-V Business

Instruction & Development Career Path: Leadership Level Skills In additional to Entry Level & Responsibility Level Skills

Business Skills

1. 2011-001-B-V Workplace Health, Safety, Security 2. 2011-005-B-V Implementing a Long-Range Strategic Plan 3. 2011-007-B-V Provide Construction / Renovation and Equipment Advice to Club 4. 2011-009-B-V Understanding and Administering Contracts, Agreements, Licenses, Permits 5. 2011-010-B-V Asset Management, Capital Project Planning, Acquisition and Disposal 6. 2011-017-B-V Market Research & Competitive Analysis 7. 2011-004-B-V Develop Proper Marketing Promotional Plans

Club Operations Skills 1. 2011-064-CO-V General Knowledge of Each Department 2. 2011-066-CO-V Course Opening, Closing Procedures (Annual) 3. 2011-069-CO-V Ensure All Insurance, Safety and Security Requirements Are Met 4. 2011-070-CO-V Running Structured Meetings & Creating Positive Work Environments

Communication Skills 1. 2011-048-C-V Provide Information for the Board to Make Informed Decisions About Club

Operations

Human Resources Skills 1. 2011-053-H-V Performance Management, Compensation & Benefits 2. 2011-055-H-V Employee Goal Setting/Vision 3. 2011-056-H-V Conditions of Employment

Merchandise Operations Skills 1. 2011-076-M-V Supply Chain Management

Turfcare Skills 1. 2011-116-T-V Course Design, Layout and Construction