CAREER INFORMATION, ADVICE AND GUIDANCE IN SCOTLAND

A framework for service redesign and improvement

December 2010

Aim of this presentation

Some Scottish Policy Background

Outline where Career IAG in Scotland is now – and where we want to be

How we will redesign careers services

Our next steps

The Government’s

Approach

The Government’s Purpose

“To focus Government and public services on

creating a more successful country, with opportunities for all of Scotland to flourish, through increasing sustainable economic growth.” First Minister

National Performance Framework

The Skills for Scotland Series

• Skills for Scotland: A Lifelong Skills Strategy (2007)

• Skills for Scotland: Accelerating Recovery and Sustainable Economic Growth (2010)

CAREER IAG IN SCOTLAND – A framework for service redesign and improvement

• improving services; providing better access and enabling self service through online tools and through improving existing careers services

• Our future vision

Strengthening Partnership & Maximising Impact

• Strong experience in partnership working

• We must ensure that we are having sufficient impact and improved outcomes for those who use career services.

Support for Individuals

• Raising aspirations for all

• Supporting Young People

• Supporting Parents

• Support for Adults

Support for Employers

• Changing and challenging economy

• Easier Access to IAG and LMI

• Developing the Workforce

• Supporting Skills Development

Redesigning the provision of Career IAG

Focussing on:

• information being provided for all through self service on-line tools;

• advice being provided through diagnostic tools, again mostly self service with some support to access them where required through on-line support and telephone contact centres; and

• face-to-face guidance being provided in appropriate circumstances, to those who are most vulnerable and in need of support.

Career Service TransitionTraditional Career IAG

Web site Organisation/Practitioner led Quick fix “Stand alone” Exclusively delivered by

Career Professionals

Directive Single channel – face to face

New Career IAG delivery

Web service User/Self managed approach Skills development (lifelong) Integrated with Curriculum Delivered through range of

partners and career professionals

Enabling Multi-channel approach

Questions?

martin.mcdermott@scotland.gsi.gov.uk