career education program guide 2017 · career education program guide 2017 new horizons computer...

CareerEducationProgramGuide2017

NewHorizonsComputerLearningCenterofPittsburgh

3ParkwayCenterSuite103Pittsburgh,PA15220

Phone:412.444.2882Fax:412.920.5680

www.nhpittsburgh.com

2

AuthorizedTrainingCerti iedInstructors

New Horizons has been serving businesses and individuals in the community for over 35 years. We offer a wide range

of technical, applica on and business skills courses. As the world of computer technology con nues to evolve at light

speed, New Horizons helps our students stay proficient with the latest technologies and achieve their career goals.

Career Assessment and Guidance

Today, individuals are changing jobs and careers more than

ever before. Our Career Consultants provide free career as-

sessment and advice on a variety of careers, ranging from

project management, IT security, database administra on,

and countless others. Consultants also assess each student’s

skill level to help determine the best program that fits their

needs.

Flexible Training Options

We understand every student has different learning needs,

learning style preferences, and schedules. These unique

learning needs are supported through flexible training meth-

ods. Students par cipate in our instructor-led training clas-

ses at a convenient me, either online from any loca on or

at one of our training centers.

Various Funding Sources

We understand many students do not have the necessary

funds to par cipate in training. Our Career Consultants help

students iden fy the funding sources available, and help

determine the one that best fits each student’s needs.

Highly-Qualified Instructors

Our classes are taught by the industry expert instructors who

are proven experts in their field, cer fied in their course top-

ic, and have taught for many years. More than teachers, our

instructors are highly knowledgeable professionals that have

years of real-world experience working for leading compa-

nies.

Curriculum

We have a laser-like focus on monitoring technology trends

and working closely with our technology partners to ensure

our training curriculum covers the latest technologies across

a broad list of areas. Some of our longstanding partners in-

clude Microso , Cisco, VMware, Project Management Ins -

tute, Citrix, and many others.

Job Placement Services

It is our goal to provide job placement services to our stu-

dents while enrolled in our programs. This one-on-one sup-

port gives our students an edge over thousands of candi-

dates looking for similar jobs. As part of this support, stu-

dents have access to career skills assessments, resume and

cover le er development/review, resume distribu on, inter-

view coaching, and job search assistance.

Class Resources

When individuals train for a career, it is important to be able

to prac ce the concepts taught in the classroom. With our

prac ce labs, students receive valuable hands-on training

and experience. In addi on, all classes are recorded and

available for six months, enabling students to review and

retain the informa on long a er the class.

Industry Insight

Our long history and founda on as a corporate training pro-

vider has not only given us the insight into the types of train-

ing employers are providing to their own teams, but also a

true understanding of what businesses actually need to suc-

ceed. We bring that experience to the table in developing

our career training programs and suppor ng our students

success.

3

CareerDevelopmentTrainingPrograms

The cost for the below programs are all‐inclusive and there are no addi onal fees to the student. While the course content

can lead towards cer fica on, the respec ve cer fica on exams are included in the price of the program.

Program Cer fica ons Available Program

Cost Hours Page

Microso Office Specialist Microso Office Specialist Cer fica ons (MOS) $3,500 291 4

Microso Technical Support & Cer fied Help Desk Analyst

Microso Office Specialist Cer fica ons (MOS), CompTIA A+, CompTIA Network+

$7,500 247 5

Desktop Technician Windows Opera ng System & Windows Server Fundamentals, CompTIA A+, Network+, Security+

$5000 408 6

Microso Informa on Technology & Security Analyst with CCNA

Windows Opera ng System & Windows Server Fundamentals, CompTIA A+, Network+, Security+

$15745 483 7,8

4

Microsoft Office Specialist Tuition $2750

Books & Fees $600

Application Fee $150 291 Clock Hours

CIP: 52.0401 0000

O*NET: 43-9061.00 - Office Clerks, General

Students will gain knowledge of administra ve and clerical procedures and systems such as word processing, managing files and

records, designing forms, and other office procedures and terminology.

Some of the key work ac vi es associated with careers in this field include:

Interac ng With Computers — Using computers and computer systems (including hardware and so ware) to program, write

so ware, set up func ons, enter data, or process informa on.

Communica ng with Supervisors, Peers, or Subordinates — Providing informa on to supervisors, co-workers, and subordi-

nates by telephone, in wri en form, e-mail, or in person.

Documen ng/Recording Informa on — Entering, transcribing, recording, storing, or maintaining informa on in wri en or

electronic/magne c form.

Performing Administra ve Ac vi es — Performing day-to-day administra ve tasks such as maintaining informa on files and

processing paperwork.

Ge ng Informa on — Observing, receiving, and otherwise obtaining informa on from all relevant sources.

Course Clock Hours

Microso Access 47

Microso Excel 60

Microso OneNote 24

Microso Outlook 60

Microso PowerPoint 40

Microso Word 60

Microsoft Office Specialist

5

Microsoft Technical Support & Certified Help Desk Analyst Tuition $6750

Books & Fees $600


CIP: 11.9999 0001

O*NET: 15-1151.00 - Computer User Support Specialists

To equip each student with the knowledge of various office applica ons, such as Word, Excel, PowerPoint, Outlook, Access, Win-

dows. This knowledge will give the student the skill to efficiently work in an office environment. The student will also gain the

knowledge to repair and troubleshoot PC's, while also ge ng an introduc on in basic networking concepts.

Students will acquire the skills necessary to obtain an entry level IT posi on such as PC Technician, Help Desk Analyst/Specialist, or

Computer Support Specialist. These skills will enable the student to perform

most du es required in a help desk environment. The student will gain the knowledge necessary to earn the Master Microso Cer-

fied Applica on Specialist (MCAS), CompTIA A+, and CompTIA Network+ cer fica ons.

Course Clock Hours

Microso Access 32

Microso Excel 24

Microso Outlook 24

Microso PowerPoint 16

Microso Word 24

A+ Essen als 42

A+ Prac cal Applica ons 42

Network+ 43

Microsoft Technical Support & Certified Help Desk Analyst

6

Desktop Technician Tuition $4250

Books & Fees $600


CIP: 11.9999 0002


The Desktop Technician program is designed to allow individual with no prior IT experience to pursue a career in the field. Students

start with an introductory look at the Microso Windows environment. They then move onto the Microso Technology Associate

training. This training addresses a wide spectrum of fundamental technical concepts, assesses and validates core technical

knowledge, and enhances technical credibility. Students will acquire the skills necessary to obtain an entry level IT posi on such as

PC Technician, Help Desk Analyst/Specialist, or Computer Support Specialist. Once complete with the fundamental training, stu-

dents will move onto the industry recognized training by CompTIA which will teach most common hardware and so ware technol-

ogies in business and cer fies the skills necessary to support complex IT infrastructures.

Students will work hands-on with equipment to build their with building hardware and Opera ng System A+ establishes best prac-

ces in troubleshoo ng, networking and security across a variety of devices to set the stage for IT careers.

Network+ validates the essen al knowledge and skills needed to confidently design, configure, manage and troubleshoot any

wired and wireless networks.

Security+ teaches students to implement and monitor security on networks, applica ons, and opera ng systems, and respond to

security breaches. CompTIA recommends that to successfully a ain your Security+ cer fica on, the individual should have their

Network+ cer fica on along with two years experience in IT administra on with a security focus.

Star ng at the most fundamental level, this program works off a building block process which will allow the student with no experi-

ence to progress into a very sustainable career in Informa on technology.

Course Clock Hours

40033 Windows Opera ng System & Windows Server Fundamentals

80

CompTIA A+ Part 1 80


CompTIA Network+ 80

CompTIA Security+ 80

Windows—Part 1 8

Desktop Technician

7

Microsoft Information Tuition $14995

Technology & Security Books & Fees $600

Analyst W/ Cisco CCNA Application Fee $150

483 Clock Hours

CIP: 11.9999 0000


The Microso Informa on Technology & Security Analyst With CCNA(MITSA) program is designed to allow individual with prior IT

experience to pursue a career in the field. The student will begin with the CompTIA suite (A+, Network+, Security+). This will set

the founda on for the more advanced classes to follow. The student will then begin their track for the Microso Cer fied Solu‐

ons Expert (MCSE). The students training will then conclude with the Cisco Cer fied Network Associate (CCNA). This training

addresses a wide spectrum of fundamental technical concepts, assesses and validates core technical knowledge, and enhances

technical credibility. Students will acquire the skills necessary to obtain an entry to mid-level IT posi on such as PC Technician,

Help Desk Analyst/Specialist, or Computer Support Specialist. Once complete with the fundamental training, students will move

onto the industry recognized training by CompTIA, Microso and Cisco which will teach most common hardware and so ware

technologies in business and cer fies the skills necessary to support complex IT infrastructures.

Students will work hands-on with equipment to build their with building hardware and Opera ng System CompTIA A+ establishes

best prac ces in troubleshoo ng, networking and security across a variety of devices to set the stage for IT careers.

Network+ validates the essen al knowledge and skills needed to confidently design, configure, manage and troubleshoot any

wired and wireless networks.

Security+ teaches students to implement and monitor security on networks, applica ons, and opera ng systems, and respond to

security breaches. CompTIA recommends that to successfully a ain your Security+ cer fica on, the individual should have their

Network+ cer fica on along with two years experience in IT administra on with a security focus.

The Microso Cer fied Solu ons Expert (MCSE): Server Infrastructure cer fica on validates that you have the skills needed to run

a highly efficient and modern data center, with exper se in iden ty management, systems management, virtualiza on, storage,

and networking.

As Enterprises migrate toward controller based architectures, the role and skills required of a core network engineer are evolving

and more vital than ever. To prepare for this network transi on, the CCNA Rou ng and Switching cer fica on will not only prepare

you with the knowledge of founda onal technologies, but ensure you stay relevant with skill sets needed for the adop on of next

genera on technologies.

Microsoft Information Technology& Security Analyst With Cisco CCNA

8

.

Course Clock Hours


Network+ 40

Security+ 40

ICND 1 61

ICND2 61


Microsoft Information Technology& Security Analyst With CCNA (MITSA)

Course Clock Hours

Deploying Windows Server 40

Advanced Windows Server 40

Sever Infrastructure 40

Windows Server Ac ve directory 41

Installing and Configuring Windows 40

9

Microsoft Excel - Part 1 Course Overview In this course, students will use Microso Office Excel to cre-ate spreadsheets and workbooks that you can use to store, manipulate, and share your data.

Who Should Attend This course is intended for students who wish to gain the founda onal understanding of Microso Office Excel that is necessary to create and work with electronic spreadsheets.

Microsoft Excel - Part 2 Course Overview Students will build upon the founda onal Microso ® Office Excel® 2013 knowledge and skills already acquired and learn to create advanced workbooks and worksheets, including advanced formulas, tables, PivotTables, PivotCharts and data filtering.

Who Should Attend This course is designed for students who already have foun-da onal knowledge and skills in Excel 2013 and who wish to begin taking advantage of some of the higher-level func onal-ity in Excel to analyze and present data.

Microsoft Excel - Part 3 Course Overview In this course, students will learn some of the more advanced features of Excel, including automa ng common tasks, au-di ng workbooks to avoid errors, sharing data with other people, analyzing data, and using Excel data in other applica-ons.

Who Should Attend This course is intended for a student who has experience working with Excel and would like to learn more about cre-a ng macros, working with shared documents, analyzing da-ta, and audi ng worksheets.

Microsoft OneNote Course Overview The student will learn how to use the key components of the

Microso Office OneNote applica on on a desktop, laptop, or

Microso ® Windows® 8 tablet device, when working in or

away from the primary office or study environment.

Microsoft Outlook - Part 1 Course Overview Students will learn the basic skills needed to start using Out-look 2013 to manage email communica ons, calendar events, contact informa on, tasks, and notes.

Microsoft Outlook - Part 2

Course Overview Students will explore the advanced features provided with the Outlook interface, such as advanced message, calendar, and contacts management.

Who Should Attend This course is intended for people who have a basic under-standing of Microso Windows and Microso Office Outlook and want or need to know how to perform more advanced tasks in Outlook.

Microsoft PowerPoint - Part 1 Course Overview In this course, you will use PowerPoint to begin crea ng en-gaging, dynamic mul media presenta ons.

Who Should Attend This course is designed for students who wish to gain the founda onal understanding of Microso Office PowerPoint that is necessary to create and develop engaging mul media presenta ons.

Microsoft PowerPoint - Part 2 Course Overview Mee ngs, instruc on, training, pitches; these are all a part of our daily lives. We are o en called upon to deliver presenta-ons with li le no ce, at mul ple venues, and with varying

requirements. And, some of these presenta ons include sen-si ve informa on that needs to be guarded.

Who Should Attend This course is intended for students who have a founda onal

Microsoft Office Courses The following courses are found in the Microso Office Specialist program and the Microso

Technical Support & Cer fied Help Desk Analyst programs.

10

working knowledge of PowerPoint who wish to take ad-vantage of the applica on's higher-level usability, security, collabora on, and distribu on func onality.

Microsoft Access - Part 1 Course Overview In this course, students will use Access 2016 to manage their data, including crea ng a new database; construc ng tables; designing forms and reports; and crea ng queries to join, filter, and sort data.

Who Should Attend This course is designed for students who wish to establish a founda onal understanding of Microso Office Access 2016, including the skills necessary to create a new database, con-struct data tables, design forms and reports, and create que-ries.

Microsoft Access - Part 2 Course Overview In this course, students add to their Access educa on in order to provide themselves with marketable job skills. This course builds on the founda onal skills obtained by a ending the Access 2016 - Part 1 course.

Who Should Attend Students taking this course are database administrators or prospec ve database administrators who have experience working with Access 2016 and need to learn advanced skills.

Microsoft Word - Part 1 Course Overview In this course, you'll learn how to use Word 2013 to create and edit simple documents; format documents; add tables and lists; add design elements and layout op ons; and proof documents.

Who Should Attend This course is intended for students who want to learn basic Word 2013 skills, such as crea ng, edi ng, and forma ng documents; inser ng simple tables and crea ng lists; and employing a variety of techniques for improving the appear-ance and accuracy of document content.

Microsoft Word - Part 2 Course Overview Students will learn to use Word more efficiently by auto-ma ng some tasks and crea ng complex documents that in-

clude lists, tables, charts, graphics, and newsle er layouts and will merge data to personalize correspondence .

Microsoft Word - Part 3 Course Overview In Microso ® Word 2013: Part 3, the student will gain ad-vanced skills to work with lengthy documents, collaborate with others, and create forms, as well as revise, manage, and secure business documents.

Who Should Attend This course is intended for students who create and work with lengthy documents, collaborate with others on docu-ments, and create forms in Microso Word.

Microsoft Office Courses

11

Information Technology Courses The following courses are found in the Microso Technical Support & Cer fied Help Desk Analyst

programs, the Desktop Technician program and MITSA.

Windows - Part 1

Course Overview

Students will log on to Windows, explore its interface, iden -

fy the different components in the interface, customize the

Windows desktop, manage files and folders, use the common

tools and programs available in Windows, and browse the

Internet.

Windows Operating System & Windows Server Fundamentals

Course Overview

Microso Technology Associate (MTA) is an introductory

training course for individuals considering a career in technol-

ogy. MTA training addresses a wide spectrum of fundamental

technical concepts, assesses and validates core technical

knowledge, and enhances technical credibility.

Course Objectives

Student will be able to work with opera ng systems and con-

figure them. They will be able to install and upgrade client

systems. They will also be able to manage applica ons, files,

folders, and devices. Students will able to provide opera ng

system maintenance along with server installa on and man-

aging server roles.

CompTIA A+ -

Part 1 & Part 2

Course Overview

The course will build on your exis ng user-level knowledge

and experience with personal computer so ware and hard-

ware to present fundamental skills and concepts that you will

use on the job. Students will acquire the essen al skills and

informa on needed to install, upgrade, repair, configure,

troubleshoot, op mize, and perform preventa ve mainte-

nance of basic personal computer hardware and opera ng

systems.

Course Objectives

This course provides the background knowledge and skills

you will require to be a successful A+ technician. It can also

assist you if you are preparing to take the CompTIA A+ cer fi-

ca on examina ons, 2012 objec ves (exam numbers 220-

901, 220-902), in order to become a CompTIA A+ Cer fied

Professional.

CompTIA Network+ Course Overview

The student will describe the major networking technologies,

systems, skills, and tools in use in modern networks. Taking

this course will help the student prepare for the N10-006

exam and cer fica on.

Course Objectives

This course is intended for entry-level computer support pro-

fessionals with a basic knowledge of computer hardware,

so ware, and opera ng systems to prepare for the Comp-

TIA® Network+, or who wish to increase their knowledge and

understanding of networking concepts and acquire the re-

quired skills to prepare for a career in network support.

CompTIA Security+ Course Overview

Students will implement and monitor security on networks,

applica ons, and opera ng systems, and respond to security

breaches. Taking this course will help the student prepare

for the SY0-401 exam and cer fica on. CompTIA recom-

mends that in order to successfully a ain your Security+ cer-

fica on, the individual should have their Network+ cer fica-

on along with two years experience in IT administra on

with a security focus.

Course Objectives

This course is targeted toward an Informa on Technology (IT)

professional who has networking and administra ve skills in

Windows-based TCP/IP networks and familiarity with other

opera ng systems, such as OS X, Unix, or Linux, and who

wants to further a career in IT by acquiring a founda onal

knowledge of security topics; prepare for the CompTIA Secu-

rity+ Cer fica on examina on; or use Security+ as the foun-

da on for advanced security cer fica ons or career roles.

12



Cisco® Interconnecting Cis-co® Networking Devices

Part 1 Course Overview This course focuses on providing the skills and knowledge required to install, operate, configure, and verify a basic IPv4 and IPv6 network, including configuring a LAN switch, config-uring an IP router, connec ng to a WAN, and iden fying basic security threats. At the end of this course students should be able to complete the configura on, implementa on and troubleshoo ng of a small branch network under supervision.

Who Should Attend Individuals seeking the Cisco CCNA Rou ng and Switching cer fica on. The course is also appropriate for pre- and post-sales network engineers involved in the installa on and sup-port of enterprise branch office networks.

Cisco® Interconnecting Cis-co® Networking Devices

Part 2 Course Overview The Cisco CCNA R&S: ICND2 course is the second half of the CCNA Rou ng & Switching curriculum associated with the CCNA Rou ng and Switching cer fica on. The goal of this online training course is to provide students with the key skills needed to successfully install, configure, operate, and troubleshoot a small enterprise network.

Who Should Attend Individuals seeking the Cisco CCNA Rou ng and Switching cer fica on. The course is also appropriate for pre- and post-sales network engineers involved in the installa on and sup-port of enterprise branch office networks.

Installing and Configuring Windows Server

Course Overview

Get hands-on instruc on and prac ce installing and configur-

ing Windows Server, including Windows Server R2, in this five

-day Microso Official Course. The course is part one of a

series of three courses that provide the skills and knowledge

necessary to implement a core Windows Server infrastruc-

ture in an exis ng enterprise environment.

Who Should Attend

This course is intended for Informa on Technology (IT) Pro-

fessionals who have good Windows opera ng system

knowledge and experience and want to acquire the skills and

knowledge necessary to implement the core infrastructure

services in an exis ng Windows Server environment.

Administering and Deploying Windows Server

Course Overview

In this course, you will learn how to plan for & deploy your

Windows Server infrastructure in physical, virtual, & cloud

environments. You will learn about different deployment

methodologies & techniques, as well as general imaging us-

age and configura on .

Who Should Attend

This course is intended for experienced IT Professionals who

might have the following experience and background: •IT

professionals with real-world experience working in an enter-

prise environment where they are involved in physical and

virtual server deployments and are looking to gain knowledge

and training to streamline those tasks.

Advanced Windows Server AD

Course Overview

Get hands-on instruc on and prac ce configuring advanced

Windows Server, including Windows Server R2, services in

this five-day Microso Official Course. Students will learn

advanced configura on and services tasks necessary to de-

ploy, manage and maintain Windows Server infrastructure,

such as iden ty management, rights management, Federated

services, network load balancing, and failover clustering.

Who Should Attend

Suitable candidates are typically experienced system admin-

istrators who have real-world experience working in a Win-

dows Server 2008, Windows server 2008 R2 or Windows

Server 2012 environment.

13



Sever Infrastructure Course Overview This course provides students with the skills and knowledge needed to plan, design, and deploy a physical and logical Windows Server Ac ve Directory Domain Services (AD DS) infrastructure.

Who Should Attend Candidates for this course have good Windows client and

server opera ng system knowledge and basic AD DS and net-

working experience in an enterprise/small business (SMB)

environment together with applica on configura on experi-

ence.

Advanced Sever Infrastructure

Course Overview Students learn skills to plan and implement a highly available, secure infrastructure with focus on Ac ve Directory® Federa-on Service (AD FS), public key infrastructure (PKI), and Ac-ve Directory Rights Management Services (AD RMS).

Who Should Attend This course is intended for Informa on Technology (IT) pro-

fessionals who are responsible for planning, designing and

deploying a physical and logical Windows Server enterprise

and Ac ve Directory Domain Services (AD DS) infrastructures

including the network services.

14

LearningModalities

Classroom Training (Instructor Led Training - ILT)

Our Classroom Learning blends instructor lecture, demonstra on, hands-on prac ce and online resources to provide

an interac ve classroom experience to our students.

Our Instructors

New Horizons employs full- me experienced instructors. It is their passion to provide students with the best possible

training.

Our Classroom Resources

The New Horizons classroom experience includes instructor lecture and demonstra on, followed by student prac ce

through hands-on exercise, as well as Web-based resources used during and a er class. Classroom Learning students

have access to their own networked environment, which enables instructors to manage hands-on lab demonstra-

ons and exercises that mirror the professional environment.

New Horizons Connected Classroom (NHCC)

New Horizons Instructor Led Training is delivered on our unique pla orm, called “Connected Classroom”. Connected

Classroom is an integrated training pla orm and learning management system portal that combines post-class sup-

port and modern technology with on-campus, instructor-led classroom training. In the Connected Classroom:

Every live lecture given by the instructor can be captured by the pla orm to ensure total quality instruc on. The

student will have the ability to access an archive of each lecture in its en rety for up to six months following each

course, which can be used for exam prepara on.

Student par cipa on in each class will be recorded by the pla orm and can be accessed by the Instructor for

grading purposes and/or remedia on.

All labs and lab assignments are within the Connected Classroom environment, allowing the system to record

u liza on and launch mes. Instructors can review u liza on and progress of all student labs for grading purpos-

es. Students can log back into the labs and launch again just before exam day as needed for addi onal prep.

Each student logs into the Connected Classroom environment when (s)he arrives at the campus each day, with a

unique log-in for each student. Each student logs out of the pla orm at the end of each class (daily). This allows

for total accuracy in a endance taking. Log in/access mes are recorded inside the Learning Management Sys-

tem and can be accessed indefinitely by the Instructor or Student Affairs for student record review and a end-

ance monitoring.

Because Connected Classroom is integrated with the Learning Management System, a single pla orm is used to

track student cer fica ons, a endance, progress, grades, and even allows students to pull their own transcripts

at will.

15

NEW HORIZONS CUSTOMER COMMIT-

MENT

New Horizons is in the business of helping people a ain

knowledge in the form of career training. By providing the

training that develops a more skilled and produc ve work-

force, New Horizons is helping businesses and individuals

keep pace with the rapid and complex technological chang-

es taking place in offices today. New Horizons specializes in

the high-demand fields of Informa on Technology and

Healthcare Informa on Management.

New Horizons CLC of Pi sburgh provides customer-focused

career training choices in mul ple formats and delivery

methods. Businesses and individuals receive top-quality

career training tailored to meet their specific needs – when

and how they want to learn. As a result, customers have

the freedom to personalize training programs to best suit

individual learning styles and needs with a variety of train-

ing products and services.

OUR VISION

To be the leaders in innova ve career training solu ons and

in providing our customers impeccable service and support.

Our guiding values are trust, honor, and respect, developed

and sustained through a mo vated team of managers and

employees, each contribu ng and building unrivaled inter-

nal and external customer service and support. We see

New Horizons as a great place to work, and a great place to

learn, where a commitment to personal and professional

growth provides a variety of opportuni es for all of our stu-

dents and employees.

OUR MISSION

By providing excep onal classroom and e-learning training

backed by superior customer service, New Horizons Com-

puter Learning Centers offer training solu ons to customers

worldwide that significantly improve their businesses and

careers.

BENEFITS OF TRAINING AT NEW HORI-

ZONS

New Horizons Integrated Learning is a comprehensive ap-

proach to training that guides each learner through all stag-

es of the learning life cycle. It consists of five components –

Assess, Learn, Reinforce, Support and Validate – and com-

bines classroom and eLearning products and services to

create the most effec ve learning experience available in

the industry.

When you first contact your Educa onal Consultant at New

Horizons of Pi sburgh, you will be guided through an as-

sessment process, which determines your previous experi-

ence and educa on along with your goals for training, while

keeping in mind your ap tudes, budget, and me frame for

training.

From there, you will learn through a combina on of instruc-tor-led and online training topics and studies designed to map towards your educa onal goals.

New Horizons of Pi sburgh has many ways to support and reinforce your training and studying as listed below. New Horizons offers:

Quality, hands-on Instructor‐led Learning with one of our full- me experienced trainers.

Welcome Back Policy – Free class retake for up to six months upon original class comple on for both instruc-tor-led applica ons and technical courses on a space available basis.

Comprehensive e‐Book that may be downloaded, saved or printed from the web for addi onal post-training support in addi on to the Learning Guide used in the classroom delivery for instructor-led applica ons clas-ses

Courseware with screen shots and how-to’s to help you study and retain the informa on for prac cal daily use for applica ons classes

PRE-ADMISSION APTITUDE TEST

Before admi ance into a New Horizons program, students

will be given an IT ap tude test which evaluates their ap -

tude for a career in IT, and help them understand their

strengths. Students must score at least 75% to be admi ed

to the program.

TRAINING EQUIPMENT

As the world leader of IT Training, New Horizons con nu-

ously upgrades equipment and so ware systems to ensure

students are introduced to the latest technology. In the

classroom, students are situated at independent and net-

worked worksta ons and led by a qualified instructor. Our

classrooms are equipped with group viewing apparatus

such as whiteboards, overhead projectors and video acces-

sories.

TRAINING MATERIALS

In the classroom, New Horizons helps prepare students for

both job skills and poten ally cer fica on exams with

hands-on, personal training using professionally developed

courseware. Classroom equipment is loaded with the so -

ware necessary to follow lessons presented in the manuals

and to complete lab exercises.

New Horizons includes courseware with each open enroll-

ment instructor led course. Most courseware for IT training

16

is authored by our various vendor partners such as Mi-

croso , Novell, CompTIA, and Citrix and is updated as revi-

sions or new versions of the so ware are released from

the vendor. If you request a retake for a course you will

need to use the courseware ini ally provided. If the

courseware has been updated and you would like the new

courseware you will be responsible for the cost of the new

courseware. Our technical courses help prepare students

for both job skills and cer fica on exams with hands-on,

personal training using professionally developed, vendor-

authorized courseware. For example, Microso Technical

courses will u lize Microso Official Curriculum (MOC).

While the courseware provided for each of the training

programs is sufficient to learn necessary skills, New Hori-

zons offers an addi onal selec on of learning products.

Online Live Training, Online Any me Training, Mentored

Learning and our Interac ve Learning Lab are all available

to enhance understanding outside of the tradi onal class-

room. Check with your Educa onal Consultant when de-

signing your training path to determine your exact needs.

REQUIREMENTS FOR ADMISSION

While the admissions process is designed to be very selec-

ve, New Horizons does not discriminate on the basis of

sex, race, ethnic origin or religion.

ALL students must have a high school diploma or GED and

be at least 18 years of age. All poten al students must

have a face to face interview with an agent of the school,

and be recommended for enrollment into a program. That

recommenda on will be forwarded to the School Director

or Director of Admissions. Students are also required to

take a technology ap tude test and score a minimum of

75%.

Students with special needs will be accommodated to the

best of our ability. Our facility is wheel chair accessible

including hallways, bathrooms and classrooms. Students

visually impaired (not blind) can be accommodated in the

classroom by enlarging the screen (text and pictures) via

Microso Windows so ware. We have no accommoda-

ons for the hearing impaired with the excep on of re-

serving a seat in the front of the class.

COURSE SCHEDULES & FEES

For current scheduling of New Horizons Computer Learn-

ing Center of Pi sburgh refer to the web schedule or con-

sult with your Educa onal Consultant. You may locate our

schedule via the web site at h p://

www.nhpi sburgh.com.

CLASS REGISTRATION & SCHEDULING

INFORMATION

Registra on for classes may be conducted either via

phone, email, facsimile or in-person. Upon contac ng the

Center, students will be directed to their assigned Educa-

onal Consultant. It is the primary func on of the Educa-

onal Consultant to assist students with training decisions

and purchases. New Horizons provides Student Services

Administra on for scheduling of student’s courses. All

prices of current courses are published in the current

course schedule. Prices are adjusted periodically to reflect

cost and market fluctua ons. Scholarships may be availa-

ble as well. Consult with your Educa onal Consultant for

availability.

Once the student contacts the Student Services Adminis-

trator or their Educa onal Consultant for course availabil-

ity via email, fax or phone, he must give the Student Ser-

vices Administrator or EC the name of the course and pre-

ferred date of the class. The Student Services Administra-

tor will then place the student in the course, on the wait

list, and/or advise further dates available if the preferred

date is full.

Prerequisites - To maximize the benefit of our classes,

there are o en prerequisites that students should com-

plete before taking their preferred class. This ensures that

students are at a similar skill level to enable the class to

focus on the stated topics. Prerequisites for courses are

the responsibility of each student. Should students be

uncertain about prerequisites, they will need to ask for

assistance. Students may be required to complete pre-

requisite courses prior to others to ensure the overall qual-

ity of educa on. For complete details, please call to speak

to an Educa on Consultant and read the course descrip-

on for that class at www.newhorizons.com.

Enrollment Periods and Class Dates - Our classes are con-

cise and informa ve. Applica ons courses typically last

from 1 to 2 days. Technical Courses usually range from 3-5

days. Classes are scheduled frequently for day and even-

ing - not in semesters or blocks. Thus, there is no restric-

ve enrollment period; students may register for any class

prior to the first day of the class. We are closed for all ma-

jor holidays. In addi on, New Horizons reserves the right

to cancel classes at any me with cause.

Admissions Policy - We require a high school diploma,

GED, or equivalent to enroll in a program. Students will

work with the Educa onal Consultant to ensure proper

placement in a program. Students are also required to take

a technology ap tude test and score a minimum of 75%.

17

Welcome Back Policy - Students may repeat a public course

or FREE of charge on a space-available basis for up to 6

months a er comple ng the ini al class, as long as course

materials remain the same and the course is s ll available

on our public schedule. To repeat any course, student must

bring his or her original course materials to the class. If the

course materials change significantly during this me, it is

the student’s responsibility to purchase the new revised

manual(s) at the current standard prices.

Rescheduling – If it becomes necessary to reschedule or

cancel a registered class, students must give advanced no-

ce in wri ng to the Student Services Administrator five

business days prior to the start of the class. For reschedul-

ing purposes, this ac on will allow the student to select an

alternate class without penalty.

CHECK-IN PROCEDURE ON CLASS DAY

When a student arrives for class, they will check in at the

front desk. Our recep onist will confirm your a endance in

class as well as direct you to your classroom. If you have

ques ons or need further assistance at this point, please

have the recep onist contact your Educa onal Consultant.

Class rosters are signed in each class by each student to

verify a endance. Remember to check the spelling of your

name at this point. Course cer ficates are made using the

spelling you see on the roster at the beginning of class. Also

if you need CEU (Con nuing Educa on Units) or CPE

(Con nuing Professional Educa on) credits, please request

this on the course roster.

Also, please remember to arrive 30 minutes prior to your

class me. If you will be late, you must inform your Educa-

on Consultant or your Student Services Administrator. As

our classes typically are full, it is important to arrive prior to

class. If you arrive a er your scheduled class start me, we

may have given your seat to another student. If you arrive

more than 15 minutes late, you may not be admi ed. This

is designed to promote an uninterrupted, posi ve learning

environment for our students.

CLASS PARTICIPATION/ATTENDANCE

POLICY

Regular par cipa on is necessary to ensure con nuity of

the educa onal process. Regular par cipa on is desirable

in developing proper work habits, the feeling of mastery

through success, interest in school and a sense of responsi-

bility.

Our policy puts the responsibility first upon the student and

secondly upon the instructor. The students should look at

class par cipa on in the same light as they view the need to

a end work. If an employee doesn’t go to work regularly

and on me, termina on can be expected. Therefore, the

student who doesn’t a end classes regularly and on me

without making up the missed class me can expect failure

and/or dismissal.

Students are required to complete all defined course and

program hours. In the event that a student misses any por-

on of a course, the student is responsible to make up

these hours within 30 calendar days.

Grounds for dismissal are any student who has missed more

then 25% of any individual course and has not made up the

missed coursework within the required 30 calendar days.

The decision to dismiss a student based on a endance is

done via an academic review board.

It is important that the student a end school on a regular

basis. Par cipa on should help the student develop proper

work habits.

A student missing more than 5 consecu ve days of classes

for which they have been scheduled with no no ce to the

school may be automa cally withdrawn. For re-admission

see the “Re-Admission Policy”.

For students receiving educa on benefits through the Unit-

ed States Department of Veteran Affairs (DVA), New Hori-

zons is required to no fy the DVA about changes affec ng

the student’s training schedule, including regular a end-

ance. In order to maintain full me ac ve status, the DVA

requires a student to maintain a minimum of 18 hours of

physical a endance in classes per week. Any reduc ons in

a endance may result in a lowered Basic Housing Allow-

ance (BHA) and/or termina on from the program.

STANDARDS OF PROGRESS

A student who is unable to a end class for an extended

period of me may make-up the missed course by a ending

any open-enrollment course offered by the school within

one calendar year one me. An incomplete grade will be

given for that specific class un l it is made up. Any student

who misses 50% of the course will receive an incomplete

grade un l such me as the course is re-taken.

Students who do not complete all of the coursework and do

not take the exam for a given course by the exam due date

may be given a failing grade.

TARDINESS

The School understands that students will be late from me

to me due to circumstances beyond their control. Howev-

er, when tardiness becomes a habit it should be understood

18

that the School will have to take ac on.

A student exceeding this total allo ed missed me in a giv-

en week, (regardless if the me has been made up) will be

required to a end a “Counseling Session” with the Educa-

onal Consultant and/or School Director and documenta-

on will be placed in the student’s official record. A student

that has a ended two counseling sessions for tardiness will

be required to a end an academic review board for a third

offence and may be dismissed.

Addi onally, the instructor may request a counseling ses-

sion for a student regardless of the me missed, if he/she

feels the student has missed informa on cri cal to success-

fully passing the class, or the tardiness has become a habit

based on the Instructors discre on.

LEAVE OF ABSENCE

A student faced with severe illness, personal or financial

hardships which require their absence from New Horizons

for five or more consecu ve days of instruc on is required

to contact the School Director. A leave of absence period

may not exceed 180 days within any 12-month period.

A student may be granted more than one leave of absence

due to circumstances covered under the Family & Medical

Leave Act of 1993, military service requirement or jury duty,

provided that the combined leaves of absence do not ex-

ceed 180 days within the 12-month period. The student

must put the request in wri ng so that it can become part

of the permanent record. Students returning to school

from a leave of absence should meet with the School Direc-

tor to determine when to re-enter classes.

MAKE UP OF WORK

An incomplete grade may be given to a student who cannot

finish any part of or meet the requirements of the course

due to extended absence. Incomplete grades will revert to

failure within 30 days of a class end unless arrangements

are made to a end a make-up session of the course as de-

scribed in the previous paragraph, and provided such ar-

rangements are approved by the Director. At the discre on

of the Director, a student will be required to repeat an in-

complete or failed course with no addi onal tui on. The

incomplete or failed grade should be made up before a Di-

ploma may be issued. The student must bring his/her copy

of the course book(s) to the make up session of the class.

ACADEMIC PROBATION

Every effort will be made by the instruc onal staff to help

students in any area where assistance is necessary, and ar-

rangements for tutoring and review may be made through

the Director and/or instructor. If a student fails two consec-

u ve courses they will be placed on academic proba on.

The student must then pass their next class or face possible

dismissal.

To officially be placed on academic proba on, the student

will be required to a end an academic review board. This

board will consist of no less then three school officials in-

cluding the School Director. This academic review is estab-

lished to allow the student to answer and address any con-

cerns the board may have in rela on to the student’s per-

formance.

SUSPENSION

A student may be suspended from New Horizons by virtue

of misconduct. A student may be considered for re-entry to

the school if they can demonstrate a change in a tude or

circumstance that may have caused their suspension. The

decision of the Director is final. Reports are maintained and

will be available to the student.

RE-ADMITTANCE INTO A PROGRAM

If a student is dismissed from a program for any reason, the

following procedure should be followed in order to re-enter

the program:

1. The student submits a le er to his/her Career Consult-

ant reques ng re-admi ance to the program.

2. A er reviewing the le er, the Career Consultant meets

with the student to discuss the reason(s) he/she was

removed from or stopped a ending the program and

how similar issues can be prevented should re-

admission be granted.

3. The Career Consultant will discuss the student’s request

with the General Manager or Director of Admissions for

a final decision to be made.

APPEAL

A student may appeal the decision of the Academic Review

Board based upon extenua ng circumstances by wri ng to

the Director using New Horizons grievance procedure,

which may be found in this Student Catalog. The student

may review his/her record by making a wri en request to

the Director.

REQUIREMENTS FOR GRADUATION

(Successful Completion)

Students will be considered graduated and completed with

their Career Educa on Program following the comple on of

all courses outlined in their program enrollment agreement.

19

Regula ons require that a student shall have a minimum

a endance rate of 80 percent of the total program, in order

to be graduated from a program. Also, students must re-

ceive a passing final grade. Program diplomas will be pro-

vided at program comple on.

CERTIFICATION EXAMS

Prior to si ng for an exam, students should u lize all re-

sources made available throughout the program such as

courseware, online learning, exam prepara on tools, and

self-paced labs.

Whether used independently by the student or during class,

prac ce exams DO NOT guarantee a passing score for any

exams.

Classes include up to two free exam retakes if the student

successfully scores a 95% or be er on at least 2 prac ce

tests. Verifica on by Student Services is required.

STANDARDS OF CONDUCT

While New Horizons is fully commi ed to preparing stu-

dents for computer-related job skills and new careers, it

cannot succeed without par cipa on and commitment

from each student. The a tudes and behaviors exhibited

during training are essen al elements of program success.

It has always been our goal to promote both a comfortable

atmosphere and a posi ve learning environment. With

these two goals in mind, the following policies are in effect:

Students will be expected to dress in an appropriate man-

ner (shirt, shoes, no offensive remarks or graphics on cloth-

ing, etc.) to create a posi ve learning environment.

No profanity, racial remarks or inappropriate behavior will be tolerated.

Any use of inappropriate so ware, Internet sites or offensive behavior will be grounds for permanent dis-missal from class.

As a part of promo ng a healthy, comfortable atmos-phere, New Horizons encourages students to prac ce good hygiene. If a student is found to interrupt the classroom and learning environment, he or she may be dismissed from the classroom or lab.

Students are expected to use New Horizons’ property for its intended purpose only. In the classroom and laboratory, students should exercise care in using the equipment and materials.

As a courtesy to others, students should assist in main-taining the break-room, the lab and all areas of New Horizons by cleaning up a er themselves.

New Horizons is a smoke-free facility. Students are expected to use designated smoking areas when neces-sary.

Students must immediately report any unsafe condi-ons, equipment or prac ces to New Horizons staff.

New Horizons maintains a facility that is free of drugs and alcohol. This is essen al to maintaining a safe and efficient learning and work environment. Substance abuse is incompa ble with health, safety, efficiency and success at New Horizons. Viola on of this policy by students or employees will result in their removal from the facility.

Students must adhere to all posted signs or warnings.

New Horizons encourages students to be considerate of others when using the telephones available outside the break-room and to abide by posted facility rules

Students must conduct themselves in a respectable manner at all mes. Disrup ve or inappropriate behav-ior deemed unsa sfactory will result in possible dismis-sal from New Horizons. Re-admi ance a er conduct dismissal requires reapplica on.

The of property from the school or other students is grounds for immediate dismissal. Upon discre on of management, the appropriate authori es may be called.

CREDIT FOR PREVIOUS TRAINING

New Horizons does not accept transfer credits, but may

recognize the student’s prior experience and/or cer fica-

ons earned against the courses required for program com-

ple on. Upon enrollment, if the student requests a prior

learning/experience assessment, the New Horizons Educa-

onal Consultant will request verifica on of the cer fica-

ons achieved and/or provide the student with a skills-

based assessment. Upon review of the cer fica on docu-

menta on and/or skills assessment, the student will be eli-

gible to receive a credit for one or more of the courses

needed for program comple on. At such me, the student

may elect to either subs tute eligible courses for the pro-

gram with no change to the program tui on, or the student

will receive a discount against the tui on for the program

on a pro rata amount based on the total course hours cred-

ited versus the total course hours of the program. New Ho-

rizons cannot guarantee that credits earned at New Hori-

zons will transfer to another school.

Please note, for students using Veterans Administra on

funding, the VA will not pay for students to repeat training

previously successfully completed. If VA students are re-

quired to repeat a course that has been successfully com-

pleted and paid for by the VA, they will have to repeat the

course or courses at their own expense.

PROGRESS REPORTS

New Horizons will make Progress Reports available to students and/or their funding sponsors upon request.

20

GRADING SYSTEM

Grading is determined by calcula ng a percentage that is weighted between a endance and prac ce exams. GRADE SCALE

Final grades will be reported to student services a er comple on of the course. These grades will be stored with the students file and presented to the student within 30 days of comple on of the program. Grades are recorded in the student’s file within 30 days a er the comple on of the class.

PLACEMENT

New Horizons cannot and does not guarantee job place-

ment upon gradua on. New Horizons will work with stu-

dents to assist with job placement. It is our goal to have all

of our students working in the field of study and prepara-

on.

TRANSCRIPTS

All students who meet the requirements for gradua on are

en tled to one copy of their transcript of grades without

charge if all financial obliga ons have been sa sfied. A stu-

dent who does not graduate can receive a report card

showing successfully completed courses if all financial obli-

ga ons have been sa sfied. Addi onal copies can be or-

dered for $15.00; however other schools can request official

transcripts for the purpose of admission at no charge.

STUDENT RECORDS

Students may have access to their records at any me by

contac ng Student Services. All informa on held on file is

considered to be private and will only be accessed by man-

agement faculty. Addi onally, no informa on will be given

to anyone (with the excep on of the above men oned)

without the express and wri en permission of the student.

Even family members of students who are 18 years of age

or older will NOT be given any informa on without wri en

permission from the student.

REFUND POLICY

CANCELLATION Student may cancel the Enrollment Agreement prior to the

start date and shall be en tled to a 100% refund of moneys

paid to New Horizons Computer Learning Centers less the

applica on/registra on fee of $150.00.

REFUND POLICY A er the Commencement of classes, if the student with-

draws or discon nues for any reason, the following refund

and withdrawal policy applies.

Refund and withdrawal policy for programs of 6 weeks

or longer dura on.

For a student cancelling a er the fi h calendar day

following the date of enrollment but prior to the begin-

ning of classes, monies paid to the school shall be re-

funded except the nonrefundable amount of the appli-

ca on or registra on fee of $150.00.

If a student enrolls and withdraws or discon nues a er be-

ginning to take classes but prior to comple on of the pro-

gram the following minimum refunds apply:

For a student withdrawing from or discon nuing the

program during the first 7 calendar days a er beginning

classes, the tui on charges refunded by the school shall

be 75% of the tui on for the program.


program a er the first 7 calendar days, but within the

first 25% of the program, the tui on charges refunded

by the school shall be 55% of the tui on for the pro-

gram.

For a student withdrawing or discon nuing a er 25%

but within 50% of the program, the tui on charges re-

funded by the school shall be at 30% of the tui on for

the program.


program a er 50% of the program, the student is en -

tled to no refund.

The refund of the unused por on of tui on, fees, and other

charges for Veterans or eligible persons who fail to enter a

course or withdraw or discon nue prior to comple on will

be made for all amounts paid which exceed the approxi-

mate pro rata por on of the total charges that the length of

the completed por on of the course bears to the total

length of the course. The prora on will be determined on

100-90 A

89-80 B

79-70 C

69-60 D

59 & Below F

21

the ra o of the number of days or hours of instruc on com-

pleted by the student to the total number of instruc onal

days or hours in the course.

If there is a change in your enrollment status please no fy

your Educa onal Consultant as well as the VA. Generally the

VA is not responsible for:

Courses you do not a end

Courses from which you withdraw

The individual is responsible for any debt resul ng from re-

duc ons or termina ons of your enrollment even if the pay-

ment was submi ed directly to the school on the student’s

behalf. All refunds shall be returned within 30 days a er they

are verified.

METHOD OF PAYMENT

Tui on is due prior to the first day of instruc on unless other

arrangements have been agreed to in wri ng. Tui on can be

paid by cash, personal check, credit card, or third party fi-

nancing.

COLLECTION OF DEBT

While many students take advantage of our third party fi-

nancing programs, it may be necessary to collect monies

owed to New Horizons for tui on on training delivered. New

Horizons reserves the right to contact the student directly,

the use of collec on agencies, and/or other legal means for

the purpose of collec ng debt.

STUDENT COMPLAINT/GRIEVANCE PRO-

CEDURE

A grievance procedure is available to any student who be-

lieves a school decision or ac on has unfairly and adversely

affected his/her status, right, or privileges as a student. Com-

plaints should be wri en, signed, and dated, and submi ed to

the School Director for resolu on. New Horizons Computer

Learning Centers is licensed by the State of Pennsylvania as a

Private Licensed School. Once a School Official has been in-

formed, ques ons or concerns may be brought to the a en-

on of the State Board of Private Licensed Schools, Pennsyl-

vania Department of Educa on, 333 Market Street, Harris-

burg, Pennsylvania 17126-0333.

A copy of the Commission’s Complaint Form is available at the

school and may be obtained by contac ng the Director of

Admissions.

FACILITIES Our space is approximately 6,500 square feet with 6 class-

rooms available. Each classroom is approximately 600 square

feet, and is equipped with state-of-the-art equipment, high-

speed internet access and digital projectors. Our facility has

technical staff onsite to support students along with Adminis-

tra ve staff.

Restrooms are ADA compliant as are all aspects of our facility.

We are equipped with a break room offering complimentary

refreshments to our students.

ACADEMIC CALENDAR/DELIVERY

New Horizons does not deliver classes in a semester format.

Classes are ongoing in a rolling schedule with start dates on a

weekly basis. Day classes are typically scheduled to run from

9am-5pm EST. However, depending on the delivering center’s

me zone, start/end mes may vary. Please see a ached

schedule of course dates.

2017 HOLIDAYS

New Years Day—1/2

Good Friday—4/14

Memorial Day—5/29

Independence Day—7/3 & 7/4

Labor Day—9/4

Thanksgiving—11/23 & 11/24

Christmas—12/25 & 12/26

FACULTY & STAFF

New Horizons is a franchised organiza on with ownership

and Execu ve management out of Memphis, TN.

CATALOG PUBLICATION DATE

11/29/2016

David Weinstein President

Rob Hussey Managing Partner

Denis Rudd School Director

Noelle Priddy Student Placement Coordinator

Jeff Williams Educa on Consultant

Sue Ann Law Compliance Manager

22

Instructor Qualifications

INSTRUCTOR CERTIFICATIONS

Brian Cochenour A+, CCNA, CEH, MCSA, MOS, Windows Server Administra on

Fundamentals, Networking Fundamentals, MTA

Ken Crawshaw A+, Network+, CEH, MCSA, MCSE, Windows Server Admin-istra on Fundamentals, Networking Fundamentals, MTA

career education program guide 2017 · career education program guide 2017 new horizons computer...

Documents