care management session descriptions - quadramed · care management session descriptions | 2011...

CareManagementSessionDescriptions|2011

WEDNESDAY,JulY271:00 p.m. – 4:00 p.m.

Care Management Salon GM

Clinical Practice Council (C01)ARRA Meaningful Use is much more than an opportunity to obtain incentive payments. In this session, the Clinician Council will evaluate and discuss how Meaningful Use can be achieved through process improvement, workflow, and the most effective implementation of the QCPR Release 5.2.

Annette Edmonds, Senior Product Manager, QuadraMed

THuRSDAY,JulY2812:45 p.m. – 1:45 p.m.


Care Management Roadmap & Strategy (C02)The QCPR Product Management team will present the current state of the QCPR product with an emphasis on the 5.2 ARRA Hospital Stage 2 release and the 6.0 ARRA Hospital Stage 2/Eligible Provider targeted release. The team will also discuss top customer and market priorities including physician adoption and support for our United States, Canadian, UK, and Middle East clients.

Valerio Carpi, Senior Product Manager, QuadraMed


Curt Jensen, Director, Product Management, QuadraMed

Anna Lyons, Senior Product Manager, QuadraMed

1:45 p.m. – 2:30 p.m..


Improving Discharge Instructions (C03)The discharge process can be long and frustrating for both the patient and the nurse. Find out ways to use QuadraMed solutions to speed up the discharge instruction process. The discharge procedure includes interdisciplinary instructions making it a comprehensive form for the patient to take home.

Kathleen Brackin, CIS Manager, Arnot Health

Toby Gridley, Nursing Analyst, Arnot Health

2:45 p.m. – 3:45 p.m.


ProVation Order Sets (C04)Annette Edmonds, Senior Product Manager, QuadraMed

Rich Landen, Senior Product Manager, Industry Relations, QuadraMed


4:00 p.m. – 5:30 p.m.


QCPR Client Success Initiative (C05)Hear about how the new QCPR Client Success Initiative will improve internal documentation and communication efficiency between Support, Development, Q/A, and our Interface group to reduce overall time to resolve a Support case. For this new initiative, we conducted an in-depth analysis of our case management process, open Support cases, and defects reported to identify and implement process improvements. Our main goal is to ensure your success while bringing resolution to Support cases and instilling a methodology of continuous process improvement.

Todd Tyler, VP, Client Support, QuadraMed

FRIDAY,JulY299:00 a.m. – 10:00 a.m.


Improving Accountability & Quality (C06)To improve the accuracy, comprehensiveness, and the timeliness of Mortality Review process, representatives from the University Health Network,use a feature from QCPR that automatically sends a Microsoft Outlook e-mail notification to the physician most responsible for care regarding a patient’s death information (the e-mail includes a link to an electronic review form for that physician to complete).

Karen Feng, Senior Technical Specialist, University Health Network

10:15 a.m. – 11:30 a.m.


Automated Testing of QCPR (C07)Find out how automation can benefit your organization. The University Health Network uses the HP QuickTest Professional (QTP) program in many areas of QCPR, including regression testing, repetitive database build, quality assurance, and system timing. A task that takes two days to do manually can be done in 10 minutes—and include pass/fail reports—using QTP.

Tony Naval, Manager of PCMS, University Health Network

12:45 p.m. – 1:45 p.m.


The Multiple Benefits of eTriage (C09)Triage is a vital point of communication between patients and clinicians. Representatives from the University Health Network successfully implemented etriage two years ago; it has created workflow efficiencies, and it has dramatically increased allergy documentation, improved infection control screening processes, and helped create metrics for internal/external use.

Karen Feng, Senior Technical Specialist, University Health Network

Gordon Chong-Kit, Senior Technical Specialist, University Health Network


2:00 p.m. – 3:00 p.m.


Road to Meaningful Use (MU) - Stage 2 Preparation (C10)This session will give an overview of what current expectations are for MU Stage 2. It will cover the Stage 2 recommendations by the federal advisory committees, including the timeline. QuadraMed Product Management will discuss QuadraMed plans for QCPR 6.0 and stage 2 MU certification. We will briefly review the status of MU Stage 1 national experience.

The learning objective for this session is to provide information about MU stage 2 that Quadramed QCPR clients will need to know to begin planning for changes to software and workflow to qualify for the Medicare and Medicaid MU incentive program monies in 2013/2014.



3:00 p.m. – 4:00 p.m.


Engaging Physicians & Bringing Clinical Information to the Forefront (C11)Discover how the Hospital of Saint Raphael developed the physician module in QCPR. An overview of the clinical desktop functions that assist the physician in his/her daily practice will be discussed.

Debbie Cenotti, Hospital of Saint Raphael

Kevin Early, Hospital of Saint Raphael

Jennifer Gerety, RN, Project Lead, Hospital of Saint Raphael

SATuRDAY,JulY309:00 a.m. – 10:00 a.m.


Effective Report Writing for QCPR (C12)Uncover the many uses of QCPR’s built-in report writer. This session will go over some of the report types and give examples of how they can be used. Some of the topics to be covered are Screen Driver Reports, Download Reports, HTML Reports, and a few of the many Hook Reports.

Kevin Early, Hospital of Saint Raphael

10:15 a.m. – 11:45 a.m.


Behavioral Health (C13)Peggy Budnick, Saint Francis Hospital

Ted Casey, Saint Francis Hospital

12:45 p.m. – 1:45 p.m.


Ambulatory Care (C14)SANG


2:00 p.m. – 3:00 p.m.


The Journey Toward Patient-Centered Clinical Transformation (C15)Follow Appalachian Regional Healthcare System’s path to patient-focused clinical transformation and the processes and governance structure that led them there. Learn how they made such a goal a hospital system project instead of an IT project by developing a core team from two facilities that provided standardization and ownership.

Michelle Borkowski, Director of Clinical Applications, Appalachian Regional Healthcare System

3:00 p.m. – 4:00 p.m.


MU Formal Session & MU Roundtable (C16)Product Management team members will discuss current Meaningful Use status and key issues and will answer questions about QCPR 5.2 and Meaningful Use.

Valerio Carpi, Senior Product Manager, QuadraMed


Curt Jensen, Director, Product Management, QuadraMed


Anna Lyons, Senior Product Manager, QuadraMed

CareManagementacuityplusSessionDescriptions|2011


Care Management AcuityPlus Conference Room 1-4

Responding to Organizational Productivity Consultants with Acuity Data (AP01)This session’s presenters will describe the state of their organization prior to the introduction of a third-party productivity consulting firm and will discuss the process and their involvement with this consultative engagement. In addition, they will highlight the assistance derived from QuadraMed’s PFS consultants and the AcuityPlus data. Presenters will conclude with end results of the consultation and their next steps.

Candy Douglas, Nursing Resource Management Director, Charleston Area Medical Center

Jean Howell, Department Manager Staffing Support Services, University of Missouri Hospitals

1:45 p.m. – 2:30 p.m.


Promoting Acuity-Based Staffing to the ‘C’ Suite (AP02)During this session, VP of Nursing Services Edwin Loftin will discuss the information and strategies used to promote the understanding and use of AcuityPlus to his executive team. The presentation will focus on working with a CFO unfamiliar with patient acuity systems with the goal of fostering understanding of the data and the use of acuity data as the framework for the nursing labor budget.

Edwin Loftin, VP Nursing Services, Parrish Medical Center

2:45 p.m. – 3:45 p.m.


Let’s Play Jeopardy: A Lively Approach to Staff Education (AP03)This session will use an interactive approach to educate staff via the popular game Jeopardy! Conference attendees will be challenged to answer both methodology and data-related questions.

Ruth Plumb, Acuity Specialist, Sharp Healthcare

Judith Locke, Nursing Project Manager, University of Wisconsin Hospital and Clinics

4:00 p.m. – 5:30 p.m.


AcuityPlus Networking (AP04)Get to know fellow attendees through this facilitated session. You’ll be able to identify and discuss areas of common interest. Participants will have the ability to continue the discussions during breakfast on the following day.

Josanne Revoir, Nurse Consultant, National Institutes of Health

Ken Colbert, Senior Research Consultant, QuadraMed



Private AcuityPlus Networking BreakfastThis will be a continuance of the previous networking session to discuss specific topics.

Joanne August, Manager, QuadraMed


9:00 a.m. – 10:00 a.m.


Outcomes Study Results (AP05)This session will detail the “QuadraMed Nurse Staffing to Outcomes Study” and present interim results from six institutions involved in the study.

Ken Colbert, Senior Research Consultant, QuadraMed

10:15 a.m. – 11:30 a.m.


Transparent Classification – Next Generation (AP06) Join us for a conversation on new tools within the AcuityPlus application and the benefits of transparent classification.

Maurice Jackson, Manager of Clinical Operations and Systems Management, Barnes Jewish Hospital

Jeff Carter, Lead Charge Nursing Supervisor, Barnes Jewish Hospital

Sue Stefanov, Director Nursing Informatics and Special Projects, Parrish Medical Center

Heather Wood, Product Manager, QuadraMed

12:45 p.m. – 1:45 p.m.


What to Expect When Converting to the AcuityPlus Inpatient Workload Measurement Methodology (AP08) This session will present typical changes and challenges when transitioning from the PFS/WM Inpatient workload measurement methodology to the AcuityPlus Inpatient workload measurement methodology. Changes in acuity and complexity statistics will be presented on a global scale as well as on a case-specific basis. Future plans for the methodology will also be discussed.

Nancy Barton, Director Nursing Resources, Northeast Georgia Health System

Ken Colbert, Senior Research Analyst, QuadraMed

2:00 p.m. – 4:00 p.m.


Breakout Sessions (AP09):1. AcuityPlus Inpatient Basics 2. Mental Health 3. Ambulatory 4. Emerge5. Perinatal This session will provide an overview, including the values and benefits, of each methodology.

Judith Locke, Nursing Project Manager, University of Wisconsin Hospital and Clinics

Yolanda Jennisson, Patient Classification Coordinator, Mayo Clinic

Deb Kolakowski, Project Manager, National Institutes of Health

Tara Claudio, Manager Nursing Systems, Meridian Health System

Ken Colbert, Senior Research Analyst, QuadraMed





Analyzing Direct Care Staff Costs Based on Acuity and Complexity of Care (AP10)This session will focus on the initial results of a project to determine the cost of patient care. The project will explore the cost of care by patient type and complexity type as defined by the AcuityPlus Inpatient methodology for orthopedic units.



10:15 a.m. – 11:45 a.m


Meaningful Use and the Impact on Nursing (AP11)Focusing on the transformed healthcare system enabled by the HITECH Act, meaningful use of the EHR has come to the forefront for many clinicians. This session will discuss the criteria for meaningful use and describe its impact on nursing practice. Judy Murphy will explain how to create a roadmap for your organization to achieve EHR meaningful use to receive the federal incentives. She’ll also discuss how to incorporate clinical optimization into the EHR project lifecycle and support quality outcomes and meaningful use measurements.

Judy Murphy, Vice President Information Technology, Aurora Health Care

12:45 p.m. – 1:45 p.m.


Hot Topics (AP12)Relevant topics related to acuity will be presented in a round robin approach. Hot topics include staff acceptance, user indicators for quality and billing, dashboards, and certification.

Barbara McGuire-Campbell, Medical Surgical Division Director, ARHS Watauga Medical Center

Ruth Plumb, Acuity Specialist, Sharp Healthcare

Josanne Revoir, Nurse Consultant, National Institutes of Health

Yolanda Vargas, Senior Consultant, QuadraMed

2:00 p.m. – 3:00 p.m.


AcuityPlus Development (AP13)This session demonstrate the AcuityPlus report writer and the development plans for AcuityPlus.


revenuecyclemanagementSessionDescriptions|2011


Revenue Cycle Management Conference Room 17/18

Revenue Cycle Roundtable (R01)Join your colleagues to share and ask questions about your revenue-cycle challenges and find answers using QuadraMed solutions.

John Hawkins, Senior Product Manager, QuadraMed



Revenue Cycle Product Preview (R02)What’s new? Come join us as we see new solutions in the QuadraMed Revenue Cycle product line. We’ll walk through new enhancements and other changes in M9 and talk about what will be coming up in M9 Service Pack 1. Come hear about EDI, integration, extended receivables management (early out), and more.


Revenue Cycle Management Team, QuadraMed

1:45 p.m. – 2:30 p.m.


Improving Communication with Access Area Alerts (R03)Did you know there are many different ways to use alerts in the Access areas? Check out this session to see how Orlando Health uses patient and visit alerts in our revenue cycle workflows.

Sara Siwarski, IS Consultant, Orlando Health

Jennifer Barningham, IS Consultant, Orlando Health

2:45 p.m. – 3:45 p.m.


Foundations for Meaningful Use – the Importance of MPI Data Quality (joint session) (A04)QuadraMed’s #1 KLAS-ranked Identity Management Solutions provide accurate and unique identification of patients to facilitate physician connectivity, continuity, and quality of patient care, as well as the exchange of health information across the care continuum. Learn more about software and services to help you meet objectives for meaningful use of your EMR and position your organization for health information exchange.

Vicki Wheatley, Director, Identity Management, QuadraMed

4:00 p.m. – 5:30 p.m.


Revenue Cycle Hot Topics (R05)John Hawkins, Senior Product Manager, QuadraMed




Revenue Cycle Management M9SP1 Roundtable (R06)John Hawkins, Senior Product Manager, QuadraMed


10:15 a.m.. – 11:30 a.m.


Revenue Cycle Management EDI v5010 and ICD-10 from an Industry Perspective (joint session) (R07)There will be significant changes in EDI over the next three to five years, thanks to HIPAA, HITECH, and PPACA. In fact, we can expect annual changes in standards that will impact the revenue cycle for providers, which include operating rules, EFT and ERA requirements, ICD-10, claims attachments, and the Health Plan ID. Providers need to understand, track, and manage this myriad of changes at the same time that meaningful use incentives are being pursued. This session will focus on a framework for understanding the impact and timing of each of the new requirements, and what revenue cycle managers will need to do to protect and enhance revenue. Additionally, the progress of the industry in both developing and implementing these requirements will be presented.

Stanley Nachimson, Nachimson Advisors

11:30 a.m. – 12:30 p.m.

Revenue Cycle Management Conference Room 7

EMPI Box Lunch (R15)Share tips and techniques with other users and discuss best practices for managing enterprise MPI data quality.

Vicki Wheatley, Director, Client Services, QuadraMed

12:45 p.m. – 1:45 p.m.


Support Best Practices (R09)We’ll review some of the many support tools available to you, including the Client Support portal, Self-Service module, solutions database, and Client Support manual.

Joe Taraszkiewicz, Director, Client Support, QuadraMed

12:45 p.m. – 1:45 p.m.

Revenue Cycle Management Conference Room 7

EMPI Roundtable (R10)Meet with the product management team to discuss EMPI product requirements, future direction, release priorities, and features & functionality for Affinity CMPI and Smart Identity Management Solutions.


Vicki Wheatley, Director, Client Services, QuadraMed

2:00 p.m. – 4:00 p.m.


ICD-10 Operational Planning Panel (joint session) (H09)Hear from industry experts on the lessons learned to date on ICD-10 adoption. You will have the opportunity to ask all of your ICD-10 questions.

Bonnie Cassidy, VP, Product Management, QuadraMed

Leslie Crabtree, Senior Technical Consultant, QuadraMed


Faron Niles, Business Analyst, QuadraMed




Breaking the Glass Ceiling: Engaging Physicians & Leadership in a Shared Physician Quality Program (R11)The fiscal health of hospitals and the scope and quality of patient care delivery are directly intertwined. Clinical, financial, and physician performance must be monitored and reported to CMS and other regulatory and accrediting bodies. Having the right tools and processes in place to analyze and predict clinical and financial outcomes will position organizations to remain both solvent and competitive. The QuadraMed suite of Decision-Support Tools (Q-EDIT, COPE, and Performance Measurement) is comprised of powerful web-based solutions designed to empower clients to monitor, trend, and demonstrate their fiscal and clinical health. In this session, attendees will learn how to build, or rebuild their existing quality improvement programs; engage physicians and leadership in the process; and identify how performance improvement and monitoring data can be used in non-traditional ways.

Cathy Gorman-Klug, Product Manager, QuadraMed

10:15 a.m. – 11:45 a.m.


Revenue Cycle Management EDI Version 5010 Update (R12)Liz Cramer, Paul Papson, Marta Williams, QuadraMed

12:45 p.m. – 1:45 p.m.


Revenue Cycle Management Enhancement Ballot Roundtable (R13)We will review the results of this year’s user ballot voting. We’ll look at the items receiving the most votes and further dive into what ballot items mean with high-level brainstorming. As part of the discussions, we’ll also be soliciting “User Champions” who will work with QuadraMed to further define the ballot items and transform them into future initiatives.

Cyndra Alderman, Orlando Health, User Group Board SIG Representative

Erica Waller, Princeton HealthCare System, User Group Board SIG Representative



2:00 p.m. – 4:00 p.m.


Revenue Cycle Management Coming Attractions (R14)John Hawkins, Senior Product Manager, QuadraMed


accessmanagementSessionDescriptions|2011


Access Management Conference Room 16

QES Reports Hands-on Lab (A01)One of the most requested sessions is finally here. We will explore beginner report modifications, including font changes, adding or removing spaces within the report, suppression of subreports, suppression of fields, and lines. Submit your own report questions, and they will be featured during this demonstration.

Jennifer Estes, Technical Business Analyst, QuadraMed



Product Preview PWS & QES (A02)See firsthand the new designs for both Physician Web Scheduler and QuadraMed Enterprise Scheduling. Join us for a live product demonstration of new enhancements to Physician Web Scheduler and QES.

Greg Dionne, Product Consultant, QuadraMed


Joe Thear, VP, Product Management, QuadraMed

1:45 p.m. – 2:30 p.m.


Utilizing Bitmaps to Improve Performance (A03)Has you facility ever wondered how to make the Resource Browser and Manual Scheduler more visually helpful? Bitmaps are the answer! Come join us as we show you how to use these at your site. In this informative and interesting session, we will provide instructions and a live demonstration on creating and linking bitmaps. It’s just one more way to enhance scheduling with your QuadraMed Enterprise Scheduling Solution.

Janeen Noecker, Munson Medical Center

2:45 p.m. – 3:45 p.m.


Foundations for Meaningful Use – the Importance of MPI Data Quality (A04)QuadraMed’s #1 KLAS-ranked Identity Management Solutions provide accurate and unique identification of patients to facilitate physician connectivity, continuity and quality of patient care, and exchange of health information across the care continuum. Learn more about software and services to help you meet objectives for meaningful use of your EMR and position your organization for health information exchange.


4:00 p.m. – 5:30 p.m.


Quality Improvement Roundtable (A05)Listen in as Julie Garland discusses how her organization has recently moved from a “home built” customer service tool to a nationwide tool to allow for benchmarking with other rehab facilities. Garland will share her successes and failures and lead the group in discussing what quality improvement tools have and have not worked for other organizations.

Julie Garland, Scheduling Manager, Mary Free Bed




What’s New and What’s Coming: QES Suite of Solutions (A06)We’ve been working hard at the shop to provide you with new enhancements to QES now and in the future. Take a peek at what’s available and what’s in store for the entire QuadraMed Enterprise Scheduling Suite of applications.

Greg Dionne, Product Consultant, QuadraMed


10:15 a.m. – 11:30 a.m.

Access Management Conference Room 17/18

Revenue Cycle Management EDI v5010 and ICD-10 from an Industry Perspective (joint session) (R07)There will be significant changes in EDI over the next three to five years, thanks to HIPAA, HITECH, and PPACA. In fact, we can expect annual changes in standards that will impact the revenue cycle for providers, which include operating rules, EFT and ERA requirements, ICD-10, claims attachments, and the Health Plan ID. Providers need to understand, track, and manage this myriad of changes at the same time that meaningful use incentives are being pursued. This session will focus on a framework for understanding the impact and timing of each of the new requirements, and what revenue cycle managers will need to do to protect and enhance revenue. Additionally, the progress of the industry in both developing and implementing these requirements will be presented.

Stanley Nachimson, Nachimson Advisors

12:45 p.m. – 1:45 p.m.


Building in a Parallel Universe (A09)Have builders, implementers, super users, schedulers, and other key players with QES knowledge relocated or left, leaving you wondering what to do? Join us as one of a QES client explains not only how her organization got to that exact point and how they got through it. She will discuss how rebuilding and retraining created a seamless scheduling process that was not only highly functional but more efficient.

Anne Furey, Applications Analyst, Benedictine Hospital

2:00 p.m. – 3:00 p.m.


QES Hardware Requirements: Are You Ready for Oracle 10G (A10)This session will feature a discussion regarding the end of Oracle 9i database support for future Enterprise Scheduling releases and the migration process of the database to Oracle 10g for Oracle clients. Additional topics include a basic discussion of the performance related features of Oracle 10g and how the application will evolve to make use of those features while accommodating the new Caché database platform.

Angel Santiago, Technical Support Analyst, QuadraMed


3:00 p.m. – 4:00 p.m.


Creative Ways to Use QES…Tips and Tricks Roundtable (A11)Do you have a unique way to use QES? Share that information with other QES users! We will be discussing tips and tricks and creative ways to use QES, led by a current user. We look forward to your input and ideas. Join us in this roundtable discussion that will be both interesting and educational.

Judy Walker, Athens Regional Medical Center



Health Information Exchange (A12)Robin Brackin, Shared Health

10:15 a.m. – 11:45 a.m.


Client Panel: MPI Data Integrity (A13)Accurate patient identification is the foundation for many strategic initiatives in healthcare, from patient safety and health information exchange to meaningful use of electronic medical records. Share ideas with a panel of Smart Identity Management users who will share techniques that have resulted in strategic success in a variety of settings.

Toshi Leys, Providence Hospital

Janet McKercher, University of Maryland Medical System

Theresa Mendoza, DFW Hospital Council

D. Scott Phillips, Texas Health Resources

12:45 p.m. – 1:45 p.m.


What is Needed for New Release/Product Testing-Roundtable (A14)Have you ever wondered what steps are taken before you receive an updated release of software? We have answers for you! Join us as we discuss development and quality assurance processes. Hear from QuadraMed staff as well as other users and we explore product testing. Bring your ideas for this roundtable discussion and let us know if there are ways we can improve on our process. Providing you with a quality release is our number one goal.


2:00 p.m. – 3:00 p.m.


Improving Access Solutions – Ballot Review (A15)Ideas have been submitted, and the votes have been counted! Let’s see what made the cut! Come and listen in on what ideas are being proposed. We will review all submissions, discuss the winners, and evaluate the others!




3:00 p.m. – 4:00 p.m.


Consumer and Patient Portal Brainstorming Roundtable (A16)More and more facilities are moving their patients into the self-help era. QuadraMed has developed a solution to help with this process. Consumer Web Portal was created to allow patients to schedule their own appointments and orders with real-time scheduling. It also allows them to maintain their own information (including documents and address data). In order for this product to reach its true potential, we need your input! Come equipped to this roundtable environment with your best ideas on how to make this product more robust and see your thoughts come to life. Your opinions and ideas are valued, and we’d love to hear what you have in mind for a new Consumer Web Portal.



healthinformationmanagementSessionDescriptions|2011

WEDNESDAY,JulY279:00 a.m. – 12:00 p.m.

Health Information Management Conference Room 8

J Reports Hands-On (H01)This course introduces clients to the powerful ad-hoc report writing tool, JReports, which enhances individual reporting needs and allows extraction of custom data from Quantim®. Participants will create ad-hoc reports from scratch, learn formatting tips, and create/use formulas to further customize the look of the report results.

Buppy Kane, Senior Systems Analyst, QuadraMed

1:00 p.m. – 4:00 p.m.


JReports and ICD-10 Hands-on (H02)This course is a preliminary introduction to the new database tables that will store the encounter-level ICD-10 procedure and diagnosis codes. Participants will create ad-hoc reports using these new tables, discuss the differences from a reporting perspective, and gain some insight as to how this may impact existing ad-hoc reports.

Buppy Kane, Senior Systems Analyst, QuadraMed



HIM Overview, Strategy, Roadmap (H03)This session will help frame your next three days. Get an introduction to the QuadraMed team of HIM professionals. After a review of the Quantim product line, you will receive an overview the top 10 things to do as you prepare for ICD-10 adoption.


1:45 p.m. – 2:30 p.m.


Risk and Reward: ICD-10 Data Analytics and CDI (H04)With the impending ICD-10 transition, hospital HIM and finance leaders need to know how the new code set will impact revenue. By doing upfront case mix data analysis, leaders can identify and mitigate their reimbursement risks with proactive steps. This presentation will illustrate the differences in reimbursement between ICD-9 and ICD-10 and provide tips for optimizing clinical documentation improvement programs to succeed under the new revenue realities.

Barbara Godbey Miller, VP, HIM Product Development, QuadraMed

2:45 p.m. – 3:45 p.m.

Health Information Management Conference Room 17/18

Foundations for Meaningful Use – the Importance of MPI Data Quality (joint session) (A04)QuadraMed’s #1 KLAS-ranked Identity Management Solutions provide accurate and unique identification of patients to facilitate physician connectivity, continuity, and quality of patient care, as well as the exchange of health information across the care continuum. Learn more about software and services to help you meet objectives for meaningful use of your EMR and position your organization for health information exchange.



4:00 p.m. – 5:30 p.m.


Quality Improvement Roundtable (joint session) (A05)Listen in as Julie Garland discusses how her organization has recently moved from a “home built” customer service tool to a nationwide tool to allow for benchmarking with other rehab facilities. Garland will share her successes and failures and lead the group in discussing what quality improvement tools have and have not worked for other organizations.




Quantim Update: ICD-10 and CAC (H05)This session provides an overview of the current status and future direction of QuadraMed’s new Computer-Assisted Coding module, where it fits within a coder’s workflow, how it can help improve coder productivity, and some of the preparation needed prior to implementing a CAC product. The session will also provide an update on ICD-10 in the Quantim Solution Suite and its future.

Sarah Brochu, Senior Product Manager, QuadraMed

Joanne Murphy, Product Manager, QuadraMed

10:15 a.m. – 11:30 a.m.


ICD-10 Education (H06)In this session, we will present 2011 ICD-10-CM and ICD-10-PCS code set structure, conventions, and principles of coding that are now available with Quantim Coding. Regulatory changes and value-added features both current and future will be shared as we countdown to ICD-10.

Kathy Myrick, Senior Technical Business Analyst, QuadraMed

12:45 p.m. – 1:45 p.m.


ICD-10 Education and Services (H08)This session will provide an overview of solutions to prepare you for the transition with QuadraMed’s ICD-10 service offerings.

Donna Bonno, Director, Government Programs, QuadraMed

Barbara Godbey Miller, VP, HIM Product Development, QuadraMed

2:00 p.m. – 3:00 p.m.

Health Information Management Conference Room 17/18

ICD-10 Operational Planning Panel (joint session) (H09) Hear from industry experts on the lessons learned to date on ICD-10 adoption. You will have the opportunity to ask all of your ICD-10 questions.






3:00 p.m. – 4:00 p.m.


ICD-10 Education Services (H10) Deborah Neville, Chris Aiello, Elsevier



Assisting Rural Community Facilities in Preparing for ICD-10 (H11)Limited budgets and internal resource restrictions are a hurdle for smaller, rural community facilities, preventing an initial, full, system-wide ICD-10 analysis and phased-in education program. During this session, an AHIMA-Approved ICD-10 CM/PCS Trainer will discuss useful “phase one” and subsequent approaches and solutions to ICD-10 readiness that small, rural community facilities (and even larger non-rural ones) can implement.

Jeff Wieters, Senior Advisory Technical Consultant, QuadraMed

10:15 a.m. – 11:45 a.m.

Health Information Management Conference Room 1-4

Meaningful Use and the Impact on Nursing (AP11)Focusing on the transformed healthcare system enabled by the HITECH Act, meaningful use of the EHR has come to the forefront for many clinicians. This session will discuss the criteria for meaningful use and describe its impact on nursing practice. A representative from Aurora Health Care will describe how to create a roadmap for your organization to achieve EHR meaningful use to receive the federal incentives. Learn how to incorporate clinical optimization into the EHR project lifecycle and support the measurement of quality outcomes and meaningful use.

Judy Murphy, Vice President Information Technology, Aurora Health Care

12:45 p.m. – 1:45 p.m.


Quantim Refresher Training: Coding (H12) Maximize your knowledge and skills and learn new features of Quantim Coding. This session will benefit end users and admin users with tips and tricks for fewer clicks.

Gina Murphy, Product Consultant, QuadraMed

Nancy Laubscher, Product Consultant, QuadraMed

2:00 p.m. – 3:00 p.m.

Health Information Management Salon GM

The Journey Toward Patient-Centered Clinical Transformation (C15)Follow Appalachian Regional Healthcare System’s path to patient-focused clinical transformation and the processes and governance structure that led them there. Learn how they made such a goal a hospital system project instead of an IT project by developing a core team from two facilities that provided standardization and ownership.

Michelle Borkowski, Director of Clinical Applications, Appalachian Regional Healthcare System


3:00 p.m. – 4:00 p.m.


Quantim Refresher Training: Compliance (H13) In this session, we will review Quantim Compliance opportunities to assist you with internal and external audits and reporting with customized features in Quantim Compliance.

Gina Murphy, Product Consultant, QuadraMed

Nancy Laubscher, Product Consultant, QuadraMed

technologymanagementSessionDescriptions|2011

WEDNESDAY,JulY279:00 a.m. – 12:00 p.m.

Technology Management Conference Room 12

Cache System Administration Hands-on Intermediate for QCPR (T01)Cache System Administration Hands-on Intermediate: QCPR Cache Based New Job Monitor Basics, How to Halt a QCPR Single Group Domain, How to Halt a QCPR Multi Group Domain, How to Perform a Cross Domain Restore, and QCPR Cache Based VERITAS CSM Basics. (Valued at $5,500 but at User Group 2011, we’ve decided to offer portions of this critical training at no cost!)

Ricardo Espinoza, Senior Systems Engineer, QuadraMed

9:00 a.m. – 12:00 p.m.


Cache System Administration Intermediate Training for Affinity (T16)Learn how to utilize features and functions of Intersystems Cache’ to monitor, manage, and maintain your Affinity system. We’ll go over concepts including utilizing SMP, backups, as well as other day to day administration tasks all staff responsible for systems need. (Valued at $5,500 but at User Group 2011, we’ve decided to offer portions of this critical training at no cost!)

Mike Sexton, Principal Systems Engineer, QuadraMed

1:00 p.m. – 4:00 p.m.


Cache System Administration Hands-on Advanced (T02)Cache System Administration Hands-on Advanced: How to access namespace and utilize Cache tools, Advanced System Management Portal (Global Integrity Checker, Email notification, system dashboard, console log viewer, etc.), non-SMP backup – Requirements for creating fully restorable QCPR and Cache’ environment, Using the CS Script to Manage a QCPR domain (script that handles CPRSYS, verify ports, re-IPL, etc.). (Valued at $5,500 but at User Group 2011, we’ve decided to offer portions of this critical training at no cost!)

Ricardo Espinoza, Senior Systems Engineer, QuadraMed

1:00 p.m. – 4:00 p.m.

Technology Management Conference Room 13/14

QCPR SQL Connect Basic Training (T15)This will be a training session on how to get started with QCPR SQL Connect. The session will include:

• Using InterSystems Systems Management Portal with SQL Connect• Workstation Data Source definition• Examples of creating various reports using Crystal Reports and MS Excel• Saving useful views

Richard Beckman, Technical Consultant, QuadraMed




Downtime: Common Causes and Solutions (T03)Hear about the most common types of outages surrounding Cache. Learn about real examples that clients face and how we resolve and prevent reoccurrence.

Ray Fucillo, InterSystems

Eric Jeffery, QuadraMed

1:45 p.m. – 2:30 p.m.


Technology Overview (T04)xxx

Carl Smith, VP, Product Development, QuadraMed

John Lauer, Enterprise Solution Architect, QuadraMed

2:45 p.m. – 3:45 p.m.


QCPR 5.1 to 5.2: Hardware Considerations and Other Fundamental Requirements (T05)QCPR 5.2 entails major functionality enhancements which create requirements for additional hardware to handle QCPR natively as well as 3rd party software.

Chris Seeger, Systems Engineer, QuadraMed

4:00 p.m. – 5:30 p.m.


SQL Connect Roundtable (T14)This session will be geared primarily toward QCPR SQL Connect and will be a combination of demo, update, and round-table discussion. The demo portion will cover how to produce reports containing data from both QCPR and other QuadraMed products. Then we will review the new schemas and views that are available in QCPR 5.2. The remainder of the session is for the round-table discussion. We are looking for your input on what types of views are needed in the product. If you are already using SQL Connect, you may have created some views that would be helpful to others. If you are just getting started, you probably have a list of reports your users want. Bring all your ideas and help us make QCPR SQL Connect a tool that really works for you!

Richard Beckman, Technical Consultant, QuadraMed

Eric Molitoris, Technical Consultant, QuadraMed



System Management (T06)Release Management can be a confusing and time consuming task. Decisions and planning on how the releases will be implemented should be made prior to installing the updates into any directories, regardless if they are Major Releases, Minor Releases, or Fixes that are created for your facility. With organization and communication, this task can be completed successfully.

Leanne Friss, System Operations Coordinator, The Kingston Hospital


10:15 a.m. – 11:30 a.m.


VERITAS Cluster Server Manager: What? Why? How? (T07)QCPR under Cache’ requires Symantec’s VERITAS Cluster Server Manager. Come learn about what VCSM does, why we use it, and how it works.

Thomas Miholick, Advanced Technology Solutions, QuadraMed

12:45 p.m. – 1:45 p.m.


QuadraMed Applications Running on VMWare Infrastructure (T09)Hear from Hunterdon Healthcare and see how they implement QuadraMed technology under VMWare and get a solid understanding of VMWare technology including high availability and disaster recovery solutions.

Jason Tahaney, Hunterdon Healthcare

2:00 p.m. – 4:00 p.m.


ICD-10 Operational Planning Panel (joint session) (H09)Hear from some of our industry experts on the lessons learned to date on ICD-10 adoption. You will have the opportunity to ask all of your ICD-10 questions.







Roadmap to a Successful Affinity LDAP Implementation (T10)In this session we will walk through Rehabilitation Hospital of the Pacific’s recent implementation of LDAP for Affinity. While the technical steps required to implement LDAP for Affinity will be covered, the main focus will be on non-technical steps outside of the scope of the Affinity LDAP Implementation Guide that will help to ensure a smooth implementation in your LIVE environment.

Jeff Hepfer, System Analyst, Rehabilitation Hospital of the Pacific

10:15 a.m. – 11:45 a.m.


Ensemble Implementation (T11)This session covers REI’s experience converting from Cloverleaf to Ensemble. We’ll talk about why we made the switch and the advantages we see in Ensemble.

Todd Reynolds, Memorial Medical Center


12:45 p.m. – 1:45 p.m.


Hardware Roundtable (T12)One of the technical tracks most popular sessions, our annual discussion on hardware. Hear from SiS and learn about AIX 7, Power 7, and talk with peers about what equipment they use and gather a clear understanding about QuadraMed hardware plans for the coming year.

Eric Jeffery, Manager, Advanced Technology Solutions, QuadraMed

SiS;, John Lauer, Chris Seeger, QuadraMed

3:00 p.m. – 4:00 p.m. Technology Management Conference Room 13/14

Mobile Computing Roundtable (T13)xxx

John Lauer, QuadraMed

care management session descriptions - quadramed · care management session descriptions | 2011...

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