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Name:…………………………………………………..
Date:…………………………………………………….
Care Certificate Standard 6
Communication
Care Certificate
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Introduction
Care Certificate Standard 6: Communication
This Standard has six learning outcomes:-
1. Understand the importance of effective communication at work
2. Understand how to meet the communication and language needs,
wishes and preferences of individuals
3. Understand how to promote effective communication
4. Understand the principles and practices relating to confidentiality
5. Use appropriate verbal and non-verbal communication
6. Support the use of appropriate communication aids/technologies
Each learning outcome has assessment criteria. The learning
outcome states what you must know, or be able to do in your role as
a health and social care worker. The learning outcomes have
assessment criteria stating what you need to do to achieve the
learning outcome.
Your ability to meet the assessment criteria and achieve the learning
outcomes for each standard will be assessed by a nominated
colleague/s or an external assessor/s.
Assessment criteria that require you to show you are able to do
something require an observation of your performance. This means
your assessor/nominated colleague will watch you performing your
duties at work.
The eLearning course you have completed covered all of the
knowledge required for this unit. However, you will need to
demonstrate your knowledge and understanding by completing the
questions in this pack; in a one to one discussion or as part of a group
exercise.
If your assessor asks you to complete written questions, please
answer the questions in this pack as fully as you can, it may help you
to refer to your notes from the eLearning course. When you have
finished the questions you must pass them to your assessor.
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You must not copy your answers from any source as this will be
viewed as plagiarism. If you wish to introduce information or quotes
from other sources you must reference them. For example,
Jones, (2014) said, ‘communication can be verbal and non-verbal’
or
Communication can be verbal or non-verbal
Source: www.ifound this.co.uk
or
Communication can be verbal or non-verbal
Source: Communicating Now Magazine. 2014
Creating a portfolio
You will be required to create a portfolio of your work towards the
Care Certificate. This means you will need to put all of your work in
a folder and keep this safe. Your assessor/nominated colleague will
assess your work for each standard and decide if you have met the
required level of competence in the assessment criteria.
Your portfolio will be your evidence of having completed all, or part
of the Care Certificate. You will need to keep it in a safe place because
you may be required to show it to others during your current
employment and if you change your job.
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Assessment methods
The following assessment criteria must be
observed.
Has this been observed?
Yes/No
6.5a Demonstrating the use of appropriate
verbal and non-verbal communication. These are:-
Verbal: Speech
Native Language
Non-verbal: Position / proximity
Eye contact Body language
Touch Signs
Symbols and pictures Writing
Objects of reference Human and technical aids
Tone Volume
Pace
Communication may take place:-
Face to face By telephone or text
By email, internet or social networks
By written reports or letters
6.6a Checking that communication aids/technologies are:
Clean Working properly
In good repair
Care Certificate Standard 6
Communication
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6.6b Reporting any concerns you have
about the communication aid/technology to the appropriate
person. This could include:- Senior member of staff
Carer Family member
Your assessor may record their observation on the document
provided at the back of this workbook or on the documentation
used within your workplace. A copy of the observation report will
be placed in your portfolio
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Learning Outcome 6.1 – Understand the importance
of effective communication at work
6.1a Describe the different ways that you communicate
6.1b Describe how communication affects relationships at
work
Care Certificate Standard 6
Communication – Questions
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6.1c Describe why it is important to observe and be receptive
to an individual’s reactions when communicating with them
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Learning Outcome 6.2 – Understand how to meet
the communication and language needs, wishes and
preferences of individuals
6.2a Describe how to establish an individual’s communication and language needs, wishes and preferences
6.2b List a range of communication methods and styles that could help meet an individual’s communication needs,
wishes and preferences
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Learning Outcome 6.3 – Understand how to promote
effective communication
6.3a List barriers to effective communication
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6.3b Describe ways to reduce barriers to effective
communication
6.3c Describe how to check whether you have been
understood
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Learning Outcome 6.4 – Understand the principles
and practices relating to confidentiality
6.4a Describe what confidentiality means in relation to your role
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6.4b List any legislation and agreed ways of working to
maintain confidentiality in day-to-day communication
6.4c Describe situations where information, normally considered to be confidential, might need to be passed
on
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6.4d Describe who you would go to when you need advice
and support about confidentiality
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Feedback Form
Care Certificate Standard 6 – Communication
Standard Competence
Met (tick)
Date Standard Competence
Met (tick)
Date
6.1a 6.3b
6.1b 6.3c
6.1c 6.4a
6.2a 6.4b
6.2b 6.4c
6.3a 6.4d
Please provide constructive feedback to enable learner to demonstrate competence
Date agreed for resubmission of work
Assessor ………………………………………………………..... Date ……………………….
Learner …………………………………………………........... Date ……………………….
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Observation Form
Care Certificate Standard 6 –Communication
Standard Competence
Met (tick)
Date Standard Competence
Met (tick)
Date
6.5a 6.6b
6.6a
Please record your observation of the learner’s performance in
relation to the assessment criteria above.
Date agreed for resubmission of work
Assessor ………………………………………………………..... Date ……………………….
Learner …………………………………………………........... Date ……………………….