CARE ASSIST CONTROL ROOM SERVICES

CARE PARK PTY LTDLevel 1 , 530 Lonsdale Street, MELBOURNE, VIC 3000PO Box 3090 SOUTH MELBOURNE VIC 3205

PH +61 3 9682 1733EMAIL enquiries@carepark.com.au

WEB www.carepark.com.au

Our Care Assist control room allows for all car parks to be remotely monitored off-site, with real time parking support, 24 hours a day. The infrastructure is equipped with state-of-the-art technology, allowing advanced integration with various parking systems and multiple compatible car parks to be remotely monitored.

Care Assist services offered by Care Park comprise:

f Remote intercom monitoring f CCTV monitoring f Car park access control system monitoring and

management f Customer service assistance f Customer transaction management f Security support

Customer service officers deployed in the control room have extensive experience and knowledge of the parking systems managed remotely. This helps ensure optimum customer service, operational continuity and continued revenue generation. Our customer service officers have the same level of control of the parking system as if they were on-site, allowing functions such as manual barrier raises and issuing of tickets remotely to be performed.

Where an issue may require an on-site presence, such as a barrier drive through, ticket jam or system component failure, Care Park can dispatch a trained officer to attend the site and potentially resolve the issue, or for complex system related issues, coordinate a service call for technical assistance.

Care Park’s Care Assist control room services provide complete off-site support for the various parking systems and operations, providing car park owners with the many benefits afforded by off-site car park management.

CARE PARK PTY LTDLevel 1 , 530 Lonsdale Street, MELBOURNE, VIC 3000PO Box 3090 SOUTH MELBOURNE VIC 3205

PH +61 3 9682 1733EMAIL enquiries@carepark.com.au

WEB www.carepark.com.au

REMOTE SYSTEM CONTROLAs noted previously, Care Assist allows our customer service officers the same level of control of the parking system as if they were on-site. This feature allows us to remotely perform functions including:

f Manual barrier raises at exit f Remote ticket issuing for lost tickets f Resetting of car park entries, exits and pay stations f Resetting of car park counters f Management of proximity cards and access

INTEGRATED CCTVLive CCTV images from selected cameras at the car parks can be displayed on the monitoring screens, allowing staff to monitor the car park’s entries, exits and pay stations.

Upon customer activation of the car park intercom, a live feed from any corresponding CCTV camera will be displayed at the same time as our customer service officer receives the customer’s call.

Our video management software allows the prioritising of which camera’s images are displayed on the large format monitoring screens. For instance, at peak entry times, images from the car park’s entries can be displayed

as priority, allowing the customer service officer to potentially identify and resolve any issues at the car park prior to a customer’s call.

Care Park’s Care Assist control room is capable of monitoring multiple brands of new CCTV systems and is backwards compatible with selected legacy systems via a cost effective DVR upgrade.

MONITORING OF SYSTEM ALARMSThis function allows for full system monitoring, including identification of system alarms that may impact on the continuity of revenue generation or security, such as:

f Faults at pay stations f Open pay station doors f Low change levels or full coin and note boxes f Forced manual barrier raises f Component failure f Low ticket levels f Ticket jams f Unauthorised manual barrier raises

Upon receipt of the alarm, our customer service operator is able to coordinate a response for technical support.

Care Park’s Care Assist control room provides car park owners the benefits of reduced on-site labour costs, real time parking support for customers and the resolution of most common operational issues or the coordination of any on-site technical assistance.