“This presentation is the property of the Standard Chartered Bank (“The Bank) and is intended only for use during the presentation and should not be disseminated or distributed to parties outside the presentation, except with prior written approval of the Bank. Any unauthorized reproduction of the same in print and / or electronic mode is strictly prohibited and may invite appropriate action. Further the Bank accepts no liability whatsoever with respect to the use of this document or its contents.

Credit Card Basics

“This presentation is the property of the Standard Chartered Bank (“The Bank) and is intended only for use during the presentation and should not be disseminated or distributed to parties outside the presentation, except with prior written approval of the Bank. Any unauthorized reproduction of the same in print and / or electronic mode is strictly prohibited and may invite appropriate action. Further the Bank accepts no liability whatsoever with respect to the use of this document or its contents.

Feature ATM Card Debit Card PL Credit Card

Security High Moderate Low Moderate

Convenience Low High Low High

Rewards Not Available Available Not Available Available

Revolving Benefit NA NA Not Available Available

Interest Lose Interest Lose Interest Moderate High*

Interest Free Period NA NA Not Available Available

Discounts/Offers Not Available Select cards NA Available

Online Bill Payments Not possible Possible Not possible Possible

Payment Options Chq/cash/SI/FT Chq/cash/SI/FT Chq/ECS/SI Chq/cash/SI/FT/ECS

Loan Facility NA NA Top up Offered

Part payment/Pre closure charges

NA NA Applicable Not Applicable

POS Transaction Not possible Possible Not possible Possible

Instabuy/BOE/KBE NA NA NA Available

Insurance Offered Offered Not Offered Offered

Why credit cards ?

“This presentation is the property of the Standard Chartered Bank (“The Bank) and is intended only for use during the presentation and should not be disseminated or distributed to parties outside the presentation, except with prior written approval of the Bank. Any unauthorized reproduction of the same in print and / or electronic mode is strictly prohibited and may invite appropriate action. Further the Bank accepts no liability whatsoever with respect to the use of this document or its contents.

How it works…

Card HolderCard HolderMerchant

Discount - 3%

Merchant

Discount - 3%

AcquirerAcquirerIssuerIssuer

100

Shirt

Charge slip

for Rs.100

Refund post

ME discount Rs. 97/-

Slip for 100

Refund Rs. 98.40/-

Billing

Rs.100

Repayment Rs.100

“This presentation is the property of the Standard Chartered Bank (“The Bank) and is intended only for use during the presentation and should not be disseminated or distributed to parties outside the presentation, except with prior written approval of the Bank. Any unauthorized reproduction of the same in print and / or electronic mode is strictly prohibited and may invite appropriate action. Further the Bank accepts no liability whatsoever with respect to the use of this document or its contents.

Card Terminologies

Statement date/Statement Cut off date Date at which the card statement is generated every month Date remains constant every month (unless the day is a holiday)

Total Amount Due/Total outstanding The total amount of money the customer has spent + charges (if any) Customers should pay 100% of TAD to avoid charges.

Minimum Amount Due The minimum amount to be paid against the card out-standings every month Max of

a) 5% of the Total Outstanding b) Fees + interest + overlimit + 1% of principle c) Rs.250.

Payment Due Date/Due date Date by which the customer needs to pay at least a minimum amount against the card outstanding Payments post due date will accrue charges

“This presentation is the property of the Standard Chartered Bank (“The Bank) and is intended only for use during the presentation and should not be disseminated or distributed to parties outside the presentation, except with prior written approval of the Bank. Any unauthorized reproduction of the same in print and / or electronic mode is strictly prohibited and may invite appropriate action. Further the Bank accepts no liability whatsoever with respect to the use of this document or its contents.

Charges

LPC: Late payment charges:

Cash Advance Charges Rs.300 or 3% of the cash withdrawn which ever is higher

Over limit Charges Over limit Charges will be Rs.500/- per instance.

Cheque Return Charges Rs.350/- per instance.

“This presentation is the property of the Standard Chartered Bank (“The Bank) and is intended only for use during the presentation and should not be disseminated or distributed to parties outside the presentation, except with prior written approval of the Bank. Any unauthorized reproduction of the same in print and / or electronic mode is strictly prohibited and may invite appropriate action. Further the Bank accepts no liability whatsoever with respect to the use of this document or its contents.

Other charges

Petrol pump/Railway ticket service charge Rs. 25/- or 2.5% of transaction (whichever is higher) on Railway transactions. Rs.10/- or 2.5% of transaction (whichever is higher) on Petrol transactions.

Non usage fee: Rs.250/- will be charged if the card has not be used for a retail or cash transaction in the last 12

months. Rs.250/- will be charged if the card has not be used for a retail or cash transaction in the last 6 months

for Manhattan card.

Branch Transaction Fee : Rs.99/- will be charged every time a payment is made in cash at the SCB branches using teller

facilities

All charges in the card account are subjected to service tax @ 10.3%

“This presentation is the property of the Standard Chartered Bank (“The Bank) and is intended only for use during the presentation and should not be disseminated or distributed to parties outside the presentation, except with prior written approval of the Bank. Any unauthorized reproduction of the same in print and / or electronic mode is strictly prohibited and may invite appropriate action. Further the Bank accepts no liability whatsoever with respect to the use of this document or its contents.

Type of Cards

“This presentation is the property of the Standard Chartered Bank (“The Bank) and is intended only for use during the presentation and should not be disseminated or distributed to parties outside the presentation, except with prior written approval of the Bank. Any unauthorized reproduction of the same in print and / or electronic mode is strictly prohibited and may invite appropriate action. Further the Bank accepts no liability whatsoever with respect to the use of this document or its contents.

Types of cards

Manhattan Platinum

Platinum Emirates

Platinum Elite

Platinum Rewards

Business card

“This presentation is the property of the Standard Chartered Bank (“The Bank) and is intended only for use during the presentation and should not be disseminated or distributed to parties outside the presentation, except with prior written approval of the Bank. Any unauthorized reproduction of the same in print and / or electronic mode is strictly prohibited and may invite appropriate action. Further the Bank accepts no liability whatsoever with respect to the use of this document or its contents.

Manhattan Platinum Credit Card

“This presentation is the property of the Standard Chartered Bank (“The Bank) and is intended only for use during the presentation and should not be disseminated or distributed to parties outside the presentation, except with prior written approval of the Bank. Any unauthorized reproduction of the same in print and / or electronic mode is strictly prohibited and may invite appropriate action. Further the Bank accepts no liability whatsoever with respect to the use of this document or its contents.

PRODUCT FEATURES

5 Times the reward

5% Cash back at Super Markets & Departmental stores

Service Privileges

PVR Offer

The Platinum Rewards is priced as below

Offer 1: Free for first Year; Rs.999 Annual Fees from the Second Year onwards

Offer 2: Life Time Pricing (LTP) : Rs.3,499

“This presentation is the property of the Standard Chartered Bank (“The Bank) and is intended only for use during the presentation and should not be disseminated or distributed to parties outside the presentation, except with prior written approval of the Bank. Any unauthorized reproduction of the same in print and / or electronic mode is strictly prohibited and may invite appropriate action. Further the Bank accepts no liability whatsoever with respect to the use of this document or its contents.

Supermarkets: Food-world, Subhiksha, Spencer's Retail etc.

Departmental stores: Shoppers Stop, Lifestyle, Westside etc.

Shop….

Swipe……..

Smile…………..

The Manhattan Platinum card earns you a 5% Cash Back for all spends at Supermarkets and Departmental Stores.

5% CASHBACK AT SUPERMARKETS & DEPARTMENTAL STORES

Max cashback in a month- Rs.500

Max cashback per transaction - Rs. 200

Cashback would be earned only on transactions of value greater than Rs.500

“This presentation is the property of the Standard Chartered Bank (“The Bank) and is intended only for use during the presentation and should not be disseminated or distributed to parties outside the presentation, except with prior written approval of the Bank. Any unauthorized reproduction of the same in print and / or electronic mode is strictly prohibited and may invite appropriate action. Further the Bank accepts no liability whatsoever with respect to the use of this document or its contents.

5X Reward- 5 reward points on every Rs. 100 spent

Earn 5X rewards on all spends (other than spends at Supermarkets and Departmental Stores).

Select Gifts from the shopping cart and redeem your points!!!!!!!!!!

Redeem points through www.manhattan.co.in

5 TIMES THE REWARD POINTS

“This presentation is the property of the Standard Chartered Bank (“The Bank) and is intended only for use during the presentation and should not be disseminated or distributed to parties outside the presentation, except with prior written approval of the Bank. Any unauthorized reproduction of the same in print and / or electronic mode is strictly prohibited and may invite appropriate action. Further the Bank accepts no liability whatsoever with respect to the use of this document or its contents.

Service Privileges

M-Bal-know your credit card out standings ,payment due ate and MAD on your card account

SMS “MBAL” to 9845222222

“This presentation is the property of the Standard Chartered Bank (“The Bank) and is intended only for use during the presentation and should not be disseminated or distributed to parties outside the presentation, except with prior written approval of the Bank. Any unauthorized reproduction of the same in print and / or electronic mode is strictly prohibited and may invite appropriate action. Further the Bank accepts no liability whatsoever with respect to the use of this document or its contents.

Free Tickets at PVR Cinemas (maximum of 2 tickets per eligible customer per Quarter)

Book online at www.pvrcinemas.com

Offer valid till 30th September 2010

FREE MOVIE TICKETS

“This presentation is the property of the Standard Chartered Bank (“The Bank) and is intended only for use during the presentation and should not be disseminated or distributed to parties outside the presentation, except with prior written approval of the Bank. Any unauthorized reproduction of the same in print and / or electronic mode is strictly prohibited and may invite appropriate action. Further the Bank accepts no liability whatsoever with respect to the use of this document or its contents.

Platinum Rewards Card

“This presentation is the property of the Standard Chartered Bank (“The Bank) and is intended only for use during the presentation and should not be disseminated or distributed to parties outside the presentation, except with prior written approval of the Bank. Any unauthorized reproduction of the same in print and / or electronic mode is strictly prohibited and may invite appropriate action. Further the Bank accepts no liability whatsoever with respect to the use of this document or its contents.

Key Features

Rewards Program

Platinum Edge life

PVR Offer

Concierge services

The Platinum Rewards is priced at 1st year: AF/JF – Nil 2nd year onwards: 750/- AF

“This presentation is the property of the Standard Chartered Bank (“The Bank) and is intended only for use during the presentation and should not be disseminated or distributed to parties outside the presentation, except with prior written approval of the Bank. Any unauthorized reproduction of the same in print and / or electronic mode is strictly prohibited and may invite appropriate action. Further the Bank accepts no liability whatsoever with respect to the use of this document or its contents.

REWARDS PROGRAM

5 reward points for every Rs.100 on Fuel Spends

5 reward points for every Rs.100 on Hotel and Dining Spends.

2 reward points for every Rs.100 on all other spends

Get rewarded for using your card!

“This presentation is the property of the Standard Chartered Bank (“The Bank) and is intended only for use during the presentation and should not be disseminated or distributed to parties outside the presentation, except with prior written approval of the Bank. Any unauthorized reproduction of the same in print and / or electronic mode is strictly prohibited and may invite appropriate action. Further the Bank accepts no liability whatsoever with respect to the use of this document or its contents.

PLATINUM CONCEIRGE SERVICES

Travel Assistance

Lost luggage assistance

Emergency Ticket Replacement Assistance

Emergency Medical Assistance

Prescription Assistance.

Emergency Message Service

Other services like Gift and flower delivery, assistance in restaurant bookings, golf concierge etc.

Global Concierge Services including

“This presentation is the property of the Standard Chartered Bank (“The Bank) and is intended only for use during the presentation and should not be disseminated or distributed to parties outside the presentation, except with prior written approval of the Bank. Any unauthorized reproduction of the same in print and / or electronic mode is strictly prohibited and may invite appropriate action. Further the Bank accepts no liability whatsoever with respect to the use of this document or its contents.

Free Tickets at PVR Cinemas (maximum of 2 tickets per eligible customer per Quarter)

Book online at www.pvrcinemas.com

Offer valid till 30th September 2010

FREE MOVIE TICKETS

“This presentation is the property of the Standard Chartered Bank (“The Bank) and is intended only for use during the presentation and should not be disseminated or distributed to parties outside the presentation, except with prior written approval of the Bank. Any unauthorized reproduction of the same in print and / or electronic mode is strictly prohibited and may invite appropriate action. Further the Bank accepts no liability whatsoever with respect to the use of this document or its contents.

PLATINUM EDGE LIFE

Offers on Exotic holidays

Other seasonal offers on travel, fine dining etc .

Refer website for details www.visaplatinum.com

“This presentation is the property of the Standard Chartered Bank (“The Bank) and is intended only for use during the presentation and should not be disseminated or distributed to parties outside the presentation, except with prior written approval of the Bank. Any unauthorized reproduction of the same in print and / or electronic mode is strictly prohibited and may invite appropriate action. Further the Bank accepts no liability whatsoever with respect to the use of this document or its contents.

Platinum Emirates

“This presentation is the property of the Standard Chartered Bank (“The Bank) and is intended only for use during the presentation and should not be disseminated or distributed to parties outside the presentation, except with prior written approval of the Bank. Any unauthorized reproduction of the same in print and / or electronic mode is strictly prohibited and may invite appropriate action. Further the Bank accepts no liability whatsoever with respect to the use of this document or its contents.

Key Features

Miles program

Comprehensive travel related insurance of up to

INR 1cr

Airport Lounge access

Golfing offers at premium courses

Discounts at duty free – Flemingo Duty free Shops

Strongest Product amongst Airline Co-Brands

“This presentation is the property of the Standard Chartered Bank (“The Bank) and is intended only for use during the presentation and should not be disseminated or distributed to parties outside the presentation, except with prior written approval of the Bank. Any unauthorized reproduction of the same in print and / or electronic mode is strictly prohibited and may invite appropriate action. Further the Bank accepts no liability whatsoever with respect to the use of this document or its contents.

Automatic enrollment into Skywards – the Emirates’ frequent flyer programme

25,000 Bonus Miles on card setup. (Optional with Joining Fee of Rs.10,000)

4 Skywards Miles per Rs.150 spent on the card

Ex Mumbai, ex Delhi

Miles required (for return ticket – 2way)

to Dubai 25,000

to Europe 55,000

to Americas & Australia

80,000

UNMATCHED MILES PROGRAM

“This presentation is the property of the Standard Chartered Bank (“The Bank) and is intended only for use during the presentation and should not be disseminated or distributed to parties outside the presentation, except with prior written approval of the Bank. Any unauthorized reproduction of the same in print and / or electronic mode is strictly prohibited and may invite appropriate action. Further the Bank accepts no liability whatsoever with respect to the use of this document or its contents.

UNMATCHED MILES PROGRAM

Kingfisher Airlines and Jet Airways are the domestic partners for Emirates in India

Skywards Miles redeemed as follows: 15000 skywards Miles = Economy class return ticket anywhere in India

Earn miles at Emirates Partners across (http://www.skywards.com/)

Airlines: Kingfisher, Jet Airways, Continental, Japan Airlines, Korean Air, South African Airways,

Virgin Blue & United Airlines at the rate of 1 skywards Miles Per Miles flown.

Hotels: Fairmont, Hilton, Hyatt, Marriot, Taj, etc

Leisure and Lifestyle: Emirates holidays, etc

Car Rentals: Avis, Hertz, Sixt, Budget

Offer Details

“This presentation is the property of the Standard Chartered Bank (“The Bank) and is intended only for use during the presentation and should not be disseminated or distributed to parties outside the presentation, except with prior written approval of the Bank. Any unauthorized reproduction of the same in print and / or electronic mode is strictly prohibited and may invite appropriate action. Further the Bank accepts no liability whatsoever with respect to the use of this document or its contents.

TRAVEL RELATED INSURANCE

Comprehensive travel related insurance of up to INR 1 Cr Offered in association with TATA-AIG Insurance Company Ltd

Coverage to be offered for: Accidental Death Hijack benefit Baggage loss/Delay Loss of travel documents Flight delay Loss of international diving license Loss of passport

.

“This presentation is the property of the Standard Chartered Bank (“The Bank) and is intended only for use during the presentation and should not be disseminated or distributed to parties outside the presentation, except with prior written approval of the Bank. Any unauthorized reproduction of the same in print and / or electronic mode is strictly prohibited and may invite appropriate action. Further the Bank accepts no liability whatsoever with respect to the use of this document or its contents.

AIRPORT LOUNGE ACCESS

Priority Pass program Complimentary membership to Priority Pass

An exclusive programme for international travelers that gives them access to over 500 VIP lounges at airports across the world

Network of lounges across Asia, Africa, United

States and Europe

Access to refreshments, teleconferencing,

email, fax facilities

Lounge usage will be billed at between $18 to $25 for cardholder and $27 per visit for guests.

“This presentation is the property of the Standard Chartered Bank (“The Bank) and is intended only for use during the presentation and should not be disseminated or distributed to parties outside the presentation, except with prior written approval of the Bank. Any unauthorized reproduction of the same in print and / or electronic mode is strictly prohibited and may invite appropriate action. Further the Bank accepts no liability whatsoever with respect to the use of this document or its contents.

OTHER PRIVILEGES

Domestic Golfing Privileges At Premium Courses

Access to and up to 50% waivers on green fee for cardholder and

guest (Max – 1 Guest) at 15 of the best courses in India

Cardholder to call golf concierge at +91-11-46015757 for bookings

Flemingo Duty Free Discount

10% discount on shopping at Flemingo Duty Free outlets

“This presentation is the property of the Standard Chartered Bank (“The Bank) and is intended only for use during the presentation and should not be disseminated or distributed to parties outside the presentation, except with prior written approval of the Bank. Any unauthorized reproduction of the same in print and / or electronic mode is strictly prohibited and may invite appropriate action. Further the Bank accepts no liability whatsoever with respect to the use of this document or its contents.

Pricing

 Charges Option1 Option2 Option3

Joining fee Nil 10,000 Nil

Annual fee (yr1) Nil Nil 10,000

Annual fee(yr2) 2,500 2,500 10,000

Bonus miles No bonus miles

25,000 bonus miles on receipt of fee

25,000 miles every year on receipt of fee

The Super Value Card!

Super Value 1

5% Cashback on petrol transactions Reversal of 2.5% surcharge on petrol transactions Additional 2.5% Cashback on the transaction value

Minimum Cashback Under the fuel category the minimum cash back is Rs.10 Minimum swipe amount required by the cardholder is

Rs.200

Maximum Cashback The maximum cashback amount in a year is Rs.6000

Super Value 2

5% Cashback on telecom transactions Cashback of 5% on payment of telephone,mobile bills and

sim (pre-paid) purchases Not valid on purchase of mobiles, landlines etc.

Minimum Cashback Under this category the minimum cash back is Rs.10 The transaction amount should be a minimum of Rs.200

Maximum Cashback The maximum cashback amount in a year is Rs.6000

Super Value 3

1% Cashback on all retail charges(Other than petrol and telecom transactions)

Only on retail purchases Not on Cash advance /Balance Transfer/Dial- a-loan

Minimum Cashback The minimum swipe amount has to be Rs.1000 to be

eligible for the cashback

Maximum Cashback The maximum cashback amount in a year is Rs.6000

Other Details

The maximum Cashback per transaction across all categories is Rs.250

The maximum Cashback in a month across all categories is Rs.500

The maximum Cashback in a year across all categories is Rs.6000

The super value cardholders do not earn any reward points

Can be taken up as a standalone card

“This presentation is the property of the Standard Chartered Bank (“The Bank) and is intended only for use during the presentation and should not be disseminated or distributed to parties outside the presentation, except with prior written approval of the Bank. Any unauthorized reproduction of the same in print and / or electronic mode is strictly prohibited and may invite appropriate action. Further the Bank accepts no liability whatsoever with respect to the use of this document or its contents.

Platinum Elite Card

“This presentation is the property of the Standard Chartered Bank (“The Bank) and is intended only for use during the presentation and should not be disseminated or distributed to parties outside the presentation, except with prior written approval of the Bank. Any unauthorized reproduction of the same in print and / or electronic mode is strictly prohibited and may invite appropriate action. Further the Bank accepts no liability whatsoever with respect to the use of this document or its contents.

Key Features Rewards Program

Golf Fee card

Dining Plus card

Priority Pass

PVR Offer

Platinum Edge life

“This presentation is the property of the Standard Chartered Bank (“The Bank) and is intended only for use during the presentation and should not be disseminated or distributed to parties outside the presentation, except with prior written approval of the Bank. Any unauthorized reproduction of the same in print and / or electronic mode is strictly prohibited and may invite appropriate action. Further the Bank accepts no liability whatsoever with respect to the use of this document or its contents.

REWARDS PROGRAM

5 reward points for every Rs.100 on Fuel Spends

5 reward points for every Rs.100 on Hotel and Dining Spends.

2 reward points for every Rs.100 on all other spends

Get rewarded for using your card!

“This presentation is the property of the Standard Chartered Bank (“The Bank) and is intended only for use during the presentation and should not be disseminated or distributed to parties outside the presentation, except with prior written approval of the Bank. Any unauthorized reproduction of the same in print and / or electronic mode is strictly prohibited and may invite appropriate action. Further the Bank accepts no liability whatsoever with respect to the use of this document or its contents.

GOLF FEE CARD

The Golf Fee Card is offered complimentary to Platinum Elite customers.

The Golf Fee card offers :

Access and Green Fees discount at over 2,000 golf courses across the globe, including 20 premier courses in India.

Exclusive Golf Concierge services.

http://www.golfcards.com/

“This presentation is the property of the Standard Chartered Bank (“The Bank) and is intended only for use during the presentation and should not be disseminated or distributed to parties outside the presentation, except with prior written approval of the Bank. Any unauthorized reproduction of the same in print and / or electronic mode is strictly prohibited and may invite appropriate action. Further the Bank accepts no liability whatsoever with respect to the use of this document or its contents.

DINING PLUS CARD

The Dining Plus Card is offered complimentary to Platinum Elite customers.

The Dining Card offers :

Upto 20% discount at various restaurants and upto 30% discount at various Hotels across the country and in the Middle East

http://www.diningplus.org/

“This presentation is the property of the Standard Chartered Bank (“The Bank) and is intended only for use during the presentation and should not be disseminated or distributed to parties outside the presentation, except with prior written approval of the Bank. Any unauthorized reproduction of the same in print and / or electronic mode is strictly prohibited and may invite appropriate action. Further the Bank accepts no liability whatsoever with respect to the use of this document or its contents.

PRIORITY PASS CARD

Priority Pass is a membership card which gives access to over 450 VIP airport lounges across the globe.

The membership to Priority Pass program is complimentary.

(worth $89)

Usage of the lounge facility would be charged @ USD 27 per visit

“This presentation is the property of the Standard Chartered Bank (“The Bank) and is intended only for use during the presentation and should not be disseminated or distributed to parties outside the presentation, except with prior written approval of the Bank. Any unauthorized reproduction of the same in print and / or electronic mode is strictly prohibited and may invite appropriate action. Further the Bank accepts no liability whatsoever with respect to the use of this document or its contents.

The Platinum Connection

Special privileges on phone calls tailor-made exclusively by Matrix:

Get a rental-free SIM card, plus 15 minutes free talk-time when you travel to the UK and Europe 300 minutes of free local talk-time when you travel to US

Offer valid till 31st March 2010

“This presentation is the property of the Standard Chartered Bank (“The Bank) and is intended only for use during the presentation and should not be disseminated or distributed to parties outside the presentation, except with prior written approval of the Bank. Any unauthorized reproduction of the same in print and / or electronic mode is strictly prohibited and may invite appropriate action. Further the Bank accepts no liability whatsoever with respect to the use of this document or its contents.

Free Tickets at PVR Cinemas (maximum of 2 tickets per eligible customer per Quarter)

Book online at www.pvrcinemas.com

Offer valid till 31st September 2010

FREE MOVIE TICKETS

Enjoy –pay through your

Platinum Card

“This presentation is the property of the Standard Chartered Bank (“The Bank) and is intended only for use during the presentation and should not be disseminated or distributed to parties outside the presentation, except with prior written approval of the Bank. Any unauthorized reproduction of the same in print and / or electronic mode is strictly prohibited and may invite appropriate action. Further the Bank accepts no liability whatsoever with respect to the use of this document or its contents.

PLATINUM CONCEIRGE SERVICES

Travel Assistance

Lost luggage assistance

Emergency Ticket Replacement Assistance

Emergency Medical Assistance

Prescription Assistance.

Emergency Message Service

Other services like Gift and flower delivery, assistance in restaurant bookings, golf concierge etc.

Platinum Helpdesk

Non-IVR Priority Helpdesk number

Global Concierge Services including

“This presentation is the property of the Standard Chartered Bank (“The Bank) and is intended only for use during the presentation and should not be disseminated or distributed to parties outside the presentation, except with prior written approval of the Bank. Any unauthorized reproduction of the same in print and / or electronic mode is strictly prohibited and may invite appropriate action. Further the Bank accepts no liability whatsoever with respect to the use of this document or its contents.

PLATINUM EDGE LIFE

Offers on Exotic holidays

Other seasonal offers on travel, fine dining etc .

Refer website for details www.visaplatinum.com

“This presentation is the property of the Standard Chartered Bank (“The Bank) and is intended only for use during the presentation and should not be disseminated or distributed to parties outside the presentation, except with prior written approval of the Bank. Any unauthorized reproduction of the same in print and / or electronic mode is strictly prohibited and may invite appropriate action. Further the Bank accepts no liability whatsoever with respect to the use of this document or its contents.

Pricing

Joining Fee Annual Fee Bonus Points offer

Option 1: Rs.4995 Rs.6,000 16,000

Option 2: Nil Rs.6,000 6,000

Option 3: Nil Rs.3,500 Nil

w.e.f: 8th February 2010

“This presentation is the property of the Standard Chartered Bank (“The Bank) and is intended only for use during the presentation and should not be disseminated or distributed to parties outside the presentation, except with prior written approval of the Bank. Any unauthorized reproduction of the same in print and / or electronic mode is strictly prohibited and may invite appropriate action. Further the Bank accepts no liability whatsoever with respect to the use of this document or its contents.

Payments on Credit Card

“This presentation is the property of the Standard Chartered Bank (“The Bank) and is intended only for use during the presentation and should not be disseminated or distributed to parties outside the presentation, except with prior written approval of the Bank. Any unauthorized reproduction of the same in print and / or electronic mode is strictly prohibited and may invite appropriate action. Further the Bank accepts no liability whatsoever with respect to the use of this document or its contents.

How to make payments?

Cheque Collection Box

Optical Character Recognition Machine for cheque collection

Cash payment at the teller counter

Payments made using Internet Banking Facility

“This presentation is the property of the Standard Chartered Bank (“The Bank) and is intended only for use during the presentation and should not be disseminated or distributed to parties outside the presentation, except with prior written approval of the Bank. Any unauthorized reproduction of the same in print and / or electronic mode is strictly prohibited and may invite appropriate action. Further the Bank accepts no liability whatsoever with respect to the use of this document or its contents.

Payment procedure for multiple cards

In case of multiple card accounts, only one card number needs to be specified on the cheque face.

Payment details against respective card numbers (including EMI card,instabuy etc) need to be specified on the payment coupon or on the reverse of the cheque.

In case no payment needs to be made against a particular card, then, “ Nil “ payment needs to be specified.

“This presentation is the property of the Standard Chartered Bank (“The Bank) and is intended only for use during the presentation and should not be disseminated or distributed to parties outside the presentation, except with prior written approval of the Bank. Any unauthorized reproduction of the same in print and / or electronic mode is strictly prohibited and may invite appropriate action. Further the Bank accepts no liability whatsoever with respect to the use of this document or its contents.

Eligibility

“This presentation is the property of the Standard Chartered Bank (“The Bank) and is intended only for use during the presentation and should not be disseminated or distributed to parties outside the presentation, except with prior written approval of the Bank. Any unauthorized reproduction of the same in print and / or electronic mode is strictly prohibited and may invite appropriate action. Further the Bank accepts no liability whatsoever with respect to the use of this document or its contents.

Eligibility Criteria

Criteria Salaried Self Employed

Age 23 to 60 years 23 to 60 years

Income Rs.5,00,000

“This presentation is the property of the Standard Chartered Bank (“The Bank) and is intended only for use during the presentation and should not be disseminated or distributed to parties outside the presentation, except with prior written approval of the Bank. Any unauthorized reproduction of the same in print and / or electronic mode is strictly prohibited and may invite appropriate action. Further the Bank accepts no liability whatsoever with respect to the use of this document or its contents.

Sourcing Guidelines

“This presentation is the property of the Standard Chartered Bank (“The Bank) and is intended only for use during the presentation and should not be disseminated or distributed to parties outside the presentation, except with prior written approval of the Bank. Any unauthorized reproduction of the same in print and / or electronic mode is strictly prohibited and may invite appropriate action. Further the Bank accepts no liability whatsoever with respect to the use of this document or its contents.

Sourcing Criteria

Sourcing can be done on

Income based Schemes Pay slip: Salaried

Non income based schemes-surrogate Schemes Other Bank credit card Visiting cards SCB Liability Account Surrogate Corporate Salary accounts in SCB Insurance Surrogate Emirates frequent flier program HR Letter scheme

“This presentation is the property of the Standard Chartered Bank (“The Bank) and is intended only for use during the presentation and should not be disseminated or distributed to parties outside the presentation, except with prior written approval of the Bank. Any unauthorized reproduction of the same in print and / or electronic mode is strictly prohibited and may invite appropriate action. Further the Bank accepts no liability whatsoever with respect to the use of this document or its contents.

PAY SLIP: SALARIED

FOR CUSTOMERS FROM LISTED COMPANIES

Preferred segment The GAI for the salaried customer > 5lakhs

Age to be >=23 years

Industry type to be MNC, Private limited & Public limited

Pay slip & Company id with self attestation

If deputed to some other company that company id card is not ok. We require company id of employment.

Company ID card is valid KYC (For Forbes 500 and BSE/NSE CAT A/B listed cos)

PP No must when single rented

Listed BPO we can source only if income should be 3 Lacs

FOR CUSTOMERS FROM NON – LISTED COMPANIES

Preferred segment The GAI for the salaried customer > 5lakhs

Age to be >=23 years

Industry type to be MNC, Private limited & Public limited

Email pay slip is not ok if email pay slip attached 3 month bank statement with salary credit.

KYC Doc’s + Pan card or DL Copy + Voter Id Must.

PP No must when single rented.

Non listed BPO Profile not OK for sourcing in any Surrogates.

“This presentation is the property of the Standard Chartered Bank (“The Bank) and is intended only for use during the presentation and should not be disseminated or distributed to parties outside the presentation, except with prior written approval of the Bank. Any unauthorized reproduction of the same in print and / or electronic mode is strictly prohibited and may invite appropriate action. Further the Bank accepts no liability whatsoever with respect to the use of this document or its contents.

Documentation

Hardcopy pay slip without logo: KYC One of the last 3 months pay slip (HR/Admin attested)

Hardcopy pay slip with logo: KYC One of the last 3 moths pay slip

Softcopy pay slip (listed company) Company ID

& 3 months pay slip

Hard copy/soft copy pay slip (unlisted companies) KYC 3 months bank statement showing salary credit

“This presentation is the property of the Standard Chartered Bank (“The Bank) and is intended only for use during the presentation and should not be disseminated or distributed to parties outside the presentation, except with prior written approval of the Bank. Any unauthorized reproduction of the same in print and / or electronic mode is strictly prohibited and may invite appropriate action. Further the Bank accepts no liability whatsoever with respect to the use of this document or its contents.

OTHER BANK CREDIT CARD

For preferred segment

Credit Limit >=40k

Card to be >1year old

Age to be >=23yrs

POINTS TO REMEMBER

Usage should be less than 80% & Repayment should be Greater than 5%

LPC in latest month with repayment greater than 20% is ok

Cheque returns is not ok

“This presentation is the property of the Standard Chartered Bank (“The Bank) and is intended only for use during the presentation and should not be disseminated or distributed to parties outside the presentation, except with prior written approval of the Bank. Any unauthorized reproduction of the same in print and / or electronic mode is strictly prohibited and may invite appropriate action. Further the Bank accepts no liability whatsoever with respect to the use of this document or its contents.

Documentation

KYC

Credit card face copy photocopy

Credit card statement < 45 days old

“This presentation is the property of the Standard Chartered Bank (“The Bank) and is intended only for use during the presentation and should not be disseminated or distributed to parties outside the presentation, except with prior written approval of the Bank. Any unauthorized reproduction of the same in print and / or electronic mode is strictly prohibited and may invite appropriate action. Further the Bank accepts no liability whatsoever with respect to the use of this document or its contents.

VISITING CARD SURROGATE

Based on Visiting Card Surrogate( For CAT A and CAT B companies only)

The following details are to be there on the visiting card:

Designation

Name

Office address (should match with the one provide in the application form)

E mail id

Office Landline number

Age to be >=30 yrs

Managers and above designation( i.e chief manager, vice president etc)

“This presentation is the property of the Standard Chartered Bank (“The Bank) and is intended only for use during the presentation and should not be disseminated or distributed to parties outside the presentation, except with prior written approval of the Bank. Any unauthorized reproduction of the same in print and / or electronic mode is strictly prohibited and may invite appropriate action. Further the Bank accepts no liability whatsoever with respect to the use of this document or its contents.

Documentation

If the type of company is PSU, Government or BSE/NSE/Forbes500 : Company ID Visiting card

The following profiles are not to be sourced under this scheme Processor, Associate, Customer service associate, Technical

Associates, Sales profile, Insurance company, BPO & KPO Company

“This presentation is the property of the Standard Chartered Bank (“The Bank) and is intended only for use during the presentation and should not be disseminated or distributed to parties outside the presentation, except with prior written approval of the Bank. Any unauthorized reproduction of the same in print and / or electronic mode is strictly prohibited and may invite appropriate action. Further the Bank accepts no liability whatsoever with respect to the use of this document or its contents.

SCB Account Surrogate

SCB Liability Surrogate

For preferred segment 3 month average quarterly balance

(AQB) in the account should be at least Rs.25,000

Age to be >=23yrs

Documentation KYC documents

SCB Corporate account surrogate

For preferred segment The salary credit in the bank account

should be shall be >33,500 per month

Age to be >=23yrs

Documentation KYC documents

Auto debit instructions mandatory for the following profiles to apply for the

card: Sales For customer working in industries/Living in areas, where the organization does not

source application NRI & Foreign National

“This presentation is the property of the Standard Chartered Bank (“The Bank) and is intended only for use during the presentation and should not be disseminated or distributed to parties outside the presentation, except with prior written approval of the Bank. Any unauthorized reproduction of the same in print and / or electronic mode is strictly prohibited and may invite appropriate action. Further the Bank accepts no liability whatsoever with respect to the use of this document or its contents.

Life Insurance Surrogate

Latest premium receipt should be accepted as surrogate document

Minimum amount of premium to be paid is Rs.50,000/- (One annual premium cycle must be completed)

Private insurance co.’s premium receipts are acceptable but should be accompanied with the Insurance Policy Bond

Policy should be in applicants name and the policy number should be legible

Joint Policy are acceptable with family members, however names of Insured and Payee should be clearly mentioned in the premium receipt

“This presentation is the property of the Standard Chartered Bank (“The Bank) and is intended only for use during the presentation and should not be disseminated or distributed to parties outside the presentation, except with prior written approval of the Bank. Any unauthorized reproduction of the same in print and / or electronic mode is strictly prohibited and may invite appropriate action. Further the Bank accepts no liability whatsoever with respect to the use of this document or its contents.

Other SchemesEmirates frequent flier program

Customer should be a member of the Emirate Frequent Flier Program

Customer to have minimum 5,000 skyward miles

KYC documents to be collected along with the “Frequent flier Member Ship Number”

HR Letter scheme

Approval from policy needs to be taken before sourcing under this scheme

Sourcing only from MNC, Pvt Ltd, Pub Ltd

Age> 23 years

Income > 5 lakhs

KYC documents to be collected along with the HR confirmation to SCB on; The customers Employment with their organization Income Band

“This presentation is the property of the Standard Chartered Bank (“The Bank) and is intended only for use during the presentation and should not be disseminated or distributed to parties outside the presentation, except with prior written approval of the Bank. Any unauthorized reproduction of the same in print and / or electronic mode is strictly prohibited and may invite appropriate action. Further the Bank accepts no liability whatsoever with respect to the use of this document or its contents.

Documents: Customer Due Diligence

ID proof

Driving License

Pan card or Pan No. Mandatory- if the same is not available then the

customer has to fill up Form 60

Passport

Government organization issued ID card

For a salaried customer if he is working for a company listed under SE/NSE/Forbes 500 then company ID card is considered to be a CDD

documentDocumentation

“This presentation is the property of the Standard Chartered Bank (“The Bank) and is intended only for use during the presentation and should not be disseminated or distributed to parties outside the presentation, except with prior written approval of the Bank. Any unauthorized reproduction of the same in print and / or electronic mode is strictly prohibited and may invite appropriate action. Further the Bank accepts no liability whatsoever with respect to the use of this document or its contents.

Documents: Customer Due Diligence

Address Proof

Driving License

Photo Pan card

Passport

Voters ID card

Latest Electricity Bill (issued within last 2 months)

Latest Telephone bill ( issued in the last 45 days)

Latest Mobile bill (( issued in the last 45 days)

Recent 3 months Credit Card statement (If customer is unable to give 3 months' statement, latest 1 month statement can be accepted if continuity of address established by another older statement.)

Bank Statement: 2 Quarterly-(not older than 4 months)/ or 3 monthly statements (not older than 2 months).1st page of statement carrying name and address of customer will do.

Address Proof

Income Tax/Wealth Tax Assessment Order Latest Housing Society Receipts in select States

(Maharashtra)

Latest Insurance Policy Premium Receipt (life/health) - Not older than 3 months old (even in case of annual receipts).

Latest Mahanagar Gas Bill-Not older than 2 months old

Employer Certificate for residence address with signature attestation (Cat A, B companies and Forbes Top 500 list)

Employer Certificate for residence address with signature attestation-PSU Banks, Multinational Banks in India, Diplomatic Missions-not older than 2 months

Latest Property/ Water /Other tax receipt (Not older than 3 months old (even in case of annual receipts)

Pan Intimation Letter

“This presentation is the property of the Standard Chartered Bank (“The Bank) and is intended only for use during the presentation and should not be disseminated or distributed to parties outside the presentation, except with prior written approval of the Bank. Any unauthorized reproduction of the same in print and / or electronic mode is strictly prohibited and may invite appropriate action. Further the Bank accepts no liability whatsoever with respect to the use of this document or its contents.

Foreign Nationals

100% auto debit instructions from the SCB account

Copy of passport

Visa

Work permit

Letter from the employer on the tenure of employment

“This presentation is the property of the Standard Chartered Bank (“The Bank) and is intended only for use during the presentation and should not be disseminated or distributed to parties outside the presentation, except with prior written approval of the Bank. Any unauthorized reproduction of the same in print and / or electronic mode is strictly prohibited and may invite appropriate action. Further the Bank accepts no liability whatsoever with respect to the use of this document or its contents.

Non Resident Indian

100% auto debit instructions from the SCB account

Copy of passport

At the time of the card application and verification the customer should be in India

“This presentation is the property of the Standard Chartered Bank (“The Bank) and is intended only for use during the presentation and should not be disseminated or distributed to parties outside the presentation, except with prior written approval of the Bank. Any unauthorized reproduction of the same in print and / or electronic mode is strictly prohibited and may invite appropriate action. Further the Bank accepts no liability whatsoever with respect to the use of this document or its contents.

Application Processing

“This presentation is the property of the Standard Chartered Bank (“The Bank) and is intended only for use during the presentation and should not be disseminated or distributed to parties outside the presentation, except with prior written approval of the Bank. Any unauthorized reproduction of the same in print and / or electronic mode is strictly prohibited and may invite appropriate action. Further the Bank accepts no liability whatsoever with respect to the use of this document or its contents.

Credit Card - Fresh Applications

A p p lica tion F orm + M ID + D ocs

D oc C h eck in g , B ackC a llin g

V erifica tion s(R V , C P V )

C ard H o ld er

C ard D esp atchC ard P ack D esp atch , P IN d esp atch

C ard E m b oss in g

A p p lica tion - A p p roved

D ec lin e A p p roved

O p en ab le N on -O p en ab le

D ec lin e L e tte r

A p p lica tion - D ec lin ed

S core , C red it P o licy ,F rau d C h ks

A F UC red it P o licy

B ackO ffice , S a les D ep t, B an g a lo re

D S R o f a D S A /D S T/O B S T

A p p lican t

Application Process

“This presentation is the property of the Standard Chartered Bank (“The Bank) and is intended only for use during the presentation and should not be disseminated or distributed to parties outside the presentation, except with prior written approval of the Bank. Any unauthorized reproduction of the same in print and / or electronic mode is strictly prohibited and may invite appropriate action. Further the Bank accepts no liability whatsoever with respect to the use of this document or its contents.

Application Form

Different Application Forms To be filled in by the applicant Name of Applicant - Wrong Embossed Name Signatures of applicant & dates Insurance Signups Picture Card / Photo Card / Non Photo Card Codes on application - Agency Code , DSR Code, Promo Code Back Calling done - confirmation (Refer Sample Application Form, ACES)

“This presentation is the property of the Standard Chartered Bank (“The Bank) and is intended only for use during the presentation and should not be disseminated or distributed to parties outside the presentation, except with prior written approval of the Bank. Any unauthorized reproduction of the same in print and / or electronic mode is strictly prohibited and may invite appropriate action. Further the Bank accepts no liability whatsoever with respect to the use of this document or its contents.

MID - Most Important Document

Details of the Product & Offer Details of Joining Fee & Annual Fee which would be billed Details of terms & conditions Details of financial charges No further discounts / gifts other other than those mentioned on MID MID Code - Unique for different sales offers Validity period of the offer 2 copies - Bank Copy & Customer Copy Signed by Applicant confirming awareness of the offer Signed by DSR who sourced and the DSR code. ( Refer Sample MID, ACES,

Sales MID list)

Please inform the customer to retain the MID as a reference document for communication with

the bank.

“This presentation is the property of the Standard Chartered Bank (“The Bank) and is intended only for use during the presentation and should not be disseminated or distributed to parties outside the presentation, except with prior written approval of the Bank. Any unauthorized reproduction of the same in print and / or electronic mode is strictly prohibited and may invite appropriate action. Further the Bank accepts no liability whatsoever with respect to the use of this document or its contents.

Mandatory details in the form

All CDD relevant data

References/ Relative Contact

Mandatory requirements PAN Copy / PAN number mandatory for Ahmadabad, Kolkata and for other regions if

applicant > 25 yrs Other regions if applicant < 25 yrs PAN Copy / PAN number or Form – 60 with

address/ID proof

“This presentation is the property of the Standard Chartered Bank (“The Bank) and is intended only for use during the presentation and should not be disseminated or distributed to parties outside the presentation, except with prior written approval of the Bank. Any unauthorized reproduction of the same in print and / or electronic mode is strictly prohibited and may invite appropriate action. Further the Bank accepts no liability whatsoever with respect to the use of this document or its contents.

Mandatory details in the form: References/ Relative Contact

“This presentation is the property of the Standard Chartered Bank (“The Bank) and is intended only for use during the presentation and should not be disseminated or distributed to parties outside the presentation, except with prior written approval of the Bank. Any unauthorized reproduction of the same in print and / or electronic mode is strictly prohibited and may invite appropriate action. Further the Bank accepts no liability whatsoever with respect to the use of this document or its contents.

Credit Policy on Card sourcing Policy on Negative Profiles

• Negative designation.- Direct Sales / Marketing agents – Non-IPS officers – Chit funds /Nidhis – Non-MNC courier Co’s

- Lawyers – Politically exposed persons – Journalists – Transporters – Travel agents

• Negative company

- Companies listed as negative due to previous delinquency or fraud history

• Negative profile person

- Customers with previous delinquency history with any financial institution

• Negative area

- Underdeveloped or previous history of delinquency

• ECH (existing SCB customers cannot apply for a new SCB card productNeg Profiles

“This presentation is the property of the Standard Chartered Bank (“The Bank) and is intended only for use during the presentation and should not be disseminated or distributed to parties outside the presentation, except with prior written approval of the Bank. Any unauthorized reproduction of the same in print and / or electronic mode is strictly prohibited and may invite appropriate action. Further the Bank accepts no liability whatsoever with respect to the use of this document or its contents.

Sales Controllable Declines (SCD’s)

3 out of top 5 reject reasons Pan India are Sales controllable declines

“This presentation is the property of the Standard Chartered Bank (“The Bank) and is intended only for use during the presentation and should not be disseminated or distributed to parties outside the presentation, except with prior written approval of the Bank. Any unauthorized reproduction of the same in print and / or electronic mode is strictly prohibited and may invite appropriate action. Further the Bank accepts no liability whatsoever with respect to the use of this document or its contents.

MID & Application Forms

Adobe Acrobat Document

MID

Sample application form

Sample MID

BT Product Features

Monthly interest rate of 1.49% & Annual interest rate of 17.88%

Tenor 6m & 12m

Minimum amount of 15,000 & Maximum of 200,000

Subject to a maximum of 75% of the approved card limit

Processing fee of 2% - Processing fee waived as a promo offer

10.3% Service tax applicable on interest

EMI for 10,000 for 6m -1755/- & 12m – 916/-

BT Docs & details

Pan number

Customer details with Phone number

Latest credit card statement

Credit card front face copy

BT card number & BT applied amount

BT other terms & conditions

Approved amount <applied, BT will be processed with customer consent

Preclosure charge – 2% of the principal outstanding

Interest will be charged from the date of issuance of DD

DD will be made on the card no & issuing bank and will be sent across to the customer

In case of customer looses DD, he shall furnish an indemnity bond for cancellation of DD

“This presentation is the property of the Standard Chartered Bank (“The Bank) and is intended only for use during the presentation and should not be disseminated or distributed to parties outside the presentation, except with prior written approval of the Bank. Any unauthorized reproduction of the same in print and / or electronic mode is strictly prohibited and may invite appropriate action. Further the Bank accepts no liability whatsoever with respect to the use of this document or its contents.

Cards: Flexible Spends Bundle• To deepen banking relationship with the customer To try and source more products along with the core product of credit cards

Cards bundle Flexible Spend bundle

Basic product: As per current sourcing plan

Critical Component: E-statements, Mobile Banking, Net Banking, CPP/Credit Shield

Additional Offer:

Offer

SA options: a.E-Saver with 10K balance, b.25K bal with free Platinum Debit Card for 1 year, c.0 balance if customer pays for platinum debit cards (800 for 1 year or 3000 lifetime) d.CA will be the normal sourcing as per the current features

Documentation/ AOF Part of Cards Application form

Fulfillment CASA Team

normal TAT

3 days with AOP - process to take 24 hours (not applicable for saral, no frills and e-saver)

Code ZBFS

Learning“This presentation is the property of the Standard Chartered Bank (“The Bank) and is intended only for use during the presentation and

should not be disseminated or distributed to parties outside the presentation, except with prior written approval of the Bank. Any unauthorized reproduction of the same in print and / or electronic mode is strictly prohibited and may invite appropriate action. Further the Bank accepts no

liability whatsoever with respect to the use of this document or its contents. “

Payment card protection and assistance services

Learning“This presentation is the property of the Standard Chartered Bank (“The Bank) and is intended only for use during the presentation and

should not be disseminated or distributed to parties outside the presentation, except with prior written approval of the Bank. Any unauthorized reproduction of the same in print and / or electronic mode is strictly prohibited and may invite appropriate action. Further the Bank accepts no

liability whatsoever with respect to the use of this document or its contents. “

Facts about CPP PLC.

Multinational corporation, in business since 25 years, head quartered in the UK.

Regulated by the Financial Services Authority (FSA) of the UK

More than 10 million customers across Europe, North America and Asia.

First company in India to provide ‘Card protection and assistance services’

Learning“This presentation is the property of the Standard Chartered Bank (“The Bank) and is intended only for use during the presentation and

should not be disseminated or distributed to parties outside the presentation, except with prior written approval of the Bank. Any unauthorized reproduction of the same in print and / or electronic mode is strictly prohibited and may invite appropriate action. Further the Bank accepts no

liability whatsoever with respect to the use of this document or its contents. “

Card Protection Plan- Product construct

Card Registration

Loss Reporting

Fraud Protection

Emergency Cash Advance

CPP Key Fob & Retrieval Service

Valuable Document Registration

Reminder Stickers

Advance of Emergency Hotel

Bills

Advance of Replacement Travel

Tickets

Main Services

Additional

Services

Emergency

Assistance

Learning“This presentation is the property of the Standard Chartered Bank (“The Bank) and is intended only for use during the presentation and

should not be disseminated or distributed to parties outside the presentation, except with prior written approval of the Bank. Any unauthorized reproduction of the same in print and / or electronic mode is strictly prohibited and may invite appropriate action. Further the Bank accepts no

liability whatsoever with respect to the use of this document or its contents. “

Why do I need the CPP-Card Protect Plan

Think of an answer for the following questions.

— Do you have a list of all card nos. in your wallet?

— Do you have the helpline nos. of all issuing banks?

— If your wallet is lost in case you are travelling will you easily manage to pay for your immediate expenses?

— If your card is lost is it protected against the risk of fraud charges?

IF THE ANSWER TO ANY OF THE QUSTIONS IS NO---

THEN YOU NEED THE CPP-CARD PROTECT PLAN

Learning“This presentation is the property of the Standard Chartered Bank (“The Bank) and is intended only for use during the presentation and

should not be disseminated or distributed to parties outside the presentation, except with prior written approval of the Bank. Any unauthorized reproduction of the same in print and / or electronic mode is strictly prohibited and may invite appropriate action. Further the Bank accepts no

liability whatsoever with respect to the use of this document or its contents. “

Card Protection Plan

Main service:

• Loss reporting: You can get all your cards blocked by calling the CPP loss reporting helpline

• Fraud protection: In case your card is lost or stolen, you will not be liable for any fraud charge provided you have reported the loss within 24 hours of discovering the same.

• Card registration: You can register all the cards in your wallet, this can include all debit and credit cards.

Learning“This presentation is the property of the Standard Chartered Bank (“The Bank) and is intended only for use during the presentation and

should not be disseminated or distributed to parties outside the presentation, except with prior written approval of the Bank. Any unauthorized reproduction of the same in print and / or electronic mode is strictly prohibited and may invite appropriate action. Further the Bank accepts no

liability whatsoever with respect to the use of this document or its contents. “

Product Benefits

Emergency assistance services: Offered only if applicant travelling outside city of residence

• Emergency cash: CPP will provide you with emergency cash in case you lose your cards while travelling outside your city of residence.

• Advance of emergency hotel bills: CPP will help with hotel accommodation through their designated agents in case you lose your cards while travelling.

• Replacement travel tickets: In case you are travelling and have lost your tickets, CPP will arrange for the replacement tickets through their agents.

Learning“This presentation is the property of the Standard Chartered Bank (“The Bank) and is intended only for use during the presentation and

should not be disseminated or distributed to parties outside the presentation, except with prior written approval of the Bank. Any unauthorized reproduction of the same in print and / or electronic mode is strictly prohibited and may invite appropriate action. Further the Bank accepts no

liability whatsoever with respect to the use of this document or its contents. “

Product Benefits

Additional services:

• CPP Key Fob & Retrieval Service : Emergency phone no. tag that can be attached to important keys, in case the keys a lost the finder may call this no. and CPP will pass the relevant info to the customer

• Valuable Document Registration : You can register your valuable documents such as passport, driving licence etc. with CPP, in case of loss the document nos. can be easily be retrieved.

• Reminder stickers: Emergency phone no. tag that can be attached to important items such has luggage, handbags, mobile phones in case they are lost the finder may call this no. and CPP will pass the relevant info to the customer

Learning“This presentation is the property of the Standard Chartered Bank (“The Bank) and is intended only for use during the presentation and

should not be disseminated or distributed to parties outside the presentation, except with prior written approval of the Bank. Any unauthorized reproduction of the same in print and / or electronic mode is strictly prohibited and may invite appropriate action. Further the Bank accepts no

liability whatsoever with respect to the use of this document or its contents. “

Product –at a glance

  Option 1 Option 2

Fraud protection    

Fraud Protection prior to notificationRs. 50,000(20K/Card)

Rs. 100,000 (40K/Card)

Fraud Protection Post Notification Rs. 1.5 Mio Rs. 2 Mio

Free loss reporting telephone line Yes Yes

Replacement Financial card ordering service Yes Yes

     

Emergency Assistance: in Rs. in Rs.

Emergency cash in India Nil 20,000

Emergency cash advance for hotels overseas 80,000 120,000

Emergency cash advance for hotels in India 40,000 60,000

Replacement travel ticket advance overseas 80,000 120,000

Replacement travel ticket advance in India 40,000 60,000

Learning“This presentation is the property of the Standard Chartered Bank (“The Bank) and is intended only for use during the presentation and

should not be disseminated or distributed to parties outside the presentation, except with prior written approval of the Bank. Any unauthorized reproduction of the same in print and / or electronic mode is strictly prohibited and may invite appropriate action. Further the Bank accepts no

liability whatsoever with respect to the use of this document or its contents. “

Product –Pricing

Prices (inclusive of Service Tax) Option 1 Option 2

One Year Single 995 1295

One Year Joint* 1495 1945

*protection for two individuals, both should be residing in the same address

The above payment:

Covers all payment cards carried by the individual Is valid for duration of one year only from date of enrollment as mentioned in the welcome kit

Learning“This presentation is the property of the Standard Chartered Bank (“The Bank) and is intended only for use during the presentation and

should not be disseminated or distributed to parties outside the presentation, except with prior written approval of the Bank. Any unauthorized reproduction of the same in print and / or electronic mode is strictly prohibited and may invite appropriate action. Further the Bank accepts no

liability whatsoever with respect to the use of this document or its contents. “

Cancellation Policy

Duration elapsed Refund % Remarks

30 days from membership effective date 100% Free look in period

Post free look in period    

Up to 6 months 50%  

6 to 9 months pro-rata as per the months elapsed

More than 9 months 0%  

Learning“This presentation is the property of the Standard Chartered Bank (“The Bank) and is intended only for use during the presentation and

should not be disseminated or distributed to parties outside the presentation, except with prior written approval of the Bank. Any unauthorized reproduction of the same in print and / or electronic mode is strictly prohibited and may invite appropriate action. Further the Bank accepts no

liability whatsoever with respect to the use of this document or its contents. “

Emergency contact nos.

Phone No. Service

6000 4000

§ Membership related queries§ Enrolment for additional memberships§ Card registration§ Claims

1800-419-4000 Domestic- toll free assistance

+91 921244-4000 International- toll free assistance

Learning“This presentation is the property of the Standard Chartered Bank (“The Bank) and is intended only for use during the presentation and

should not be disseminated or distributed to parties outside the presentation, except with prior written approval of the Bank. Any unauthorized reproduction of the same in print and / or electronic mode is strictly prohibited and may invite appropriate action. Further the Bank accepts no

liability whatsoever with respect to the use of this document or its contents. “

Questions

“This presentation is the property of the Standard Chartered Bank (“The Bank) and is intended only for use during the presentation and should not be disseminated or distributed to parties outside the presentation, except with prior written approval of the Bank. Any unauthorized reproduction of the same in print and / or electronic mode is strictly prohibited and may invite appropriate action. Further the Bank accepts no liability whatsoever with respect to the use of this document or its contents.

Thank You