cardio log analytics voice of customer tool for intranet portals - july 2012 atidan

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CardioLog Analytics Complimentary Voice of Customer Tool Web Analytics for Intranet Portals An On-Premise and Cloud-Based Solution

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Voice of the Customer Tool from Intlock and Cardiolog. Key features include: Satisfaction & educational polls Paged-based comments Real-time feedback Prebuilt customizable survey templates Segmentation & personalization capabilities Active Directory and SharePoint profiles support CRM integration – 2-way data flow Business driven – no programming effort

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Page 1: Cardio log analytics   voice of customer tool for intranet portals - july 2012 atidan

CardioLog Analytics

Complimentary Voice of Customer Tool

Web Analytics for Intranet PortalsAn On-Premise and Cloud-Based

Solution

Page 2: Cardio log analytics   voice of customer tool for intranet portals - july 2012 atidan

Founded in 2005

Office: Boston, MA

Microsoft Gold Certified Partner

Over 7 years of experience in web analytics

Wide target market with divers industries, such as: financial services, telecommunication, entertainment and others

Worldwide distributers and partner program

About Intlock

Page 3: Cardio log analytics   voice of customer tool for intranet portals - july 2012 atidan

South Africa

USA

Mexico

Chile

Argentina

Germany

Romania

Israel

Portugal

Norway

NetherlandsUkraine

Spain

FranceMacedonia

CzechSwitzerlandCanada Ireland

Colombia

Serbia

Australia

Taiwan

Sweden

New Zealand

Italy

•BelgiumIceland

Venezuela

More Than 150 Enterprise CustomersMore Than 5,000 SMB

Russia

Peru

Montenegro

China

Poland

Indonesia

HungaryDenmark

United Kingdom

Brazil

India

SingaporeKenya

Japan

EcuadorPanama Nigeria

Nepal South Korea

Thailand

Page 5: Cardio log analytics   voice of customer tool for intranet portals - july 2012 atidan

CardioLog Voice of Customer Concept

Hi Martha,

What do you need in order to achieve your individual goals?

Page 6: Cardio log analytics   voice of customer tool for intranet portals - july 2012 atidan

Satisfaction & educational polls Paged-based comments Real-time feedback Prebuilt customizable survey templates Segmentation & personalization capabilities Active Directory and SharePoint profiles support CRM integration – 2-way data flow Business driven – no programming effort

Voice of Customer Key Features

Page 7: Cardio log analytics   voice of customer tool for intranet portals - july 2012 atidan

Increase corporate productivity

Drive portal collaboration

Expand portal usability

Improve portal ROI

Empower innovation

Engage your audience and collect user feedback

Identify user challenges

Leverage gamification to increase demand

Expand your community and individual ownership

What Can Your Portal Do for You?

Page 8: Cardio log analytics   voice of customer tool for intranet portals - july 2012 atidan

Voice of Customer Will Help You Get There

Increase corporate productivity

Drive portal collaboration

Expand portal usability

Improve portal ROI

Empower innovation

Engage your audience and collect user feedback

Identify user challenges

Leverage gamification to increase demand

Expand your community and individual ownership

Page 10: Cardio log analytics   voice of customer tool for intranet portals - july 2012 atidan

What is the purpose of your visit to the portal today?

Engage Your Audience and Collect User Feedback

Page 11: Cardio log analytics   voice of customer tool for intranet portals - july 2012 atidan

Expand Portal Usability

Did you find what you were looking for?

Yes – I did

Partially – not everything

No – I did not

Elaborate:

Page 12: Cardio log analytics   voice of customer tool for intranet portals - july 2012 atidan

James,

How can we help you excel at your work?

Identify User Challenges

Active Directory

Page 13: Cardio log analytics   voice of customer tool for intranet portals - july 2012 atidan

Hi Martha,

What do you need in order to achieve your pharmaceutical project goals?

Expand Individual Ownership

Active Directory

CRM Data

Page 14: Cardio log analytics   voice of customer tool for intranet portals - july 2012 atidan

Lab Team,

The admin office wishes to reduce the cost of neon gas. Your ideas are welcome:

Empower Innovation

SharePoint Profile

Page 15: Cardio log analytics   voice of customer tool for intranet portals - july 2012 atidan

Drive Portal Collaboration

Corporate Marketing Group,

The CMO office is looking for a White Paper about mobile penetration in Japan.

Yes – I have such a paper

Maybe – I need to check

Sorry – I do not have it

SharePoint ProfileThank You,

Please see howyour collogueshave responded.

Maybe Yes No Pending

Report

Page 16: Cardio log analytics   voice of customer tool for intranet portals - july 2012 atidan

Increase Corporate Productivity

Dear John,

Please select your availability for the upcoming innovation brainstorming sessions:

Tue, September 25, 2012Wed, October 17, 2012Mon, November 12, 2012Thu, January 24, 2013

Active Directory

CRM Data

Page 17: Cardio log analytics   voice of customer tool for intranet portals - july 2012 atidan

Increase Corporate Productivity

Active Directory

CRM Data

Dear Shelly,

You have a total of 5 accrued vacation days.Please use them before December 31, 2012.

Great – I will do that

Maybe – I need to check

Sorry – I will not be able to do that

Page 18: Cardio log analytics   voice of customer tool for intranet portals - july 2012 atidan

Why CardioLog Voice of Customer?Increase corporate

productivity

Drive portal collaboration

Expand portal usability

Improve portal ROI

Empower innovation

Engage your audience and collect user feedback

Identify user challenges

Leverage gamification to increase demand

Expand your community and individual ownership

Page 19: Cardio log analytics   voice of customer tool for intranet portals - july 2012 atidan

Thank you for your time and consideration

Visit us at www.intlock.com Join our readers at blog.intlock.com

Join our CardioLog group at Linkedin

Intlock Office

Atidan is pleased to partner with IntlockContact us at [email protected]