capacity management - telling the story
DESCRIPTION
In capacity management you need to produce reports and make presentations, sometimes to your technical colleagues and sometimes to more senior people. Showing you the best ways to present technical information, for capacity management, to all levels of audience.TRANSCRIPT
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Capacity Management – Telling the Story
Jamie Baker
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Agenda
• What is the Story?
• What are we attempting to display?
• Different stories for different audiences
• Different presentation mediums
• Types of reports
• Summary
A : AN ACCOUNT OF INCIDENTS OR EVENTS
B : A STATEMENT REGARDING THE FACTS PERTINENT TO A SITUATION IN QUESTION
DATA IS NOTHING MORE THAN 1S AND 0S. IT’S WHAT WE DO WITH IT THAT MAKES IT POWERFUL.
Story
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What is the Story?
• What is happening in the current environment
• Concise information
• Display forecasts• Trends• Models
• Gather further information
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What are we attempting to display?
• Display current state of the environment
• Display possible anomalies
• Display forecasts• Trends• Models
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Different stories different audiences
• “C” level executives• Information concise• Elevator talk• Information to the point / summary and findings first• Do I need to spend more money?• Leave detail reports in pocket
• Business owners• What are the trends for my area?• How does it affect my area ?• What do I need to budget for?
• Technical• Show me the details• Show me the trends
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Different presentation mediums
• Dashboards / Web portals• More suited for technical staff and business users• Different look for each area
• Word documents• More suited for “C” level executives• Upfront summary is critical• Historical document
• PowerPoint documents• Used for different types of presentations• Good for discussion groups• What is left out?
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Types of Data required
• Technical data• Current • History
• Business metrics• Current• Forecast
• Key Performance Indicators
• Threshold levels
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Capacity Management
Many components to look at
Firewall
ProxyVirtualWeb
Servers
DirectoryServer
Load Balancer
App Servers
DB Server
Mainframe
Partner App
Web Services
Msg. Broker
FirewallVirtualWeb
Servers
App Servers
Shared Service
SharedDatabase
Resource Metrics
KPIs
Response
ClientsSLAs
ClientsSLAs
Display of different presentation types
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Presentation Options
Dashboard Analysis Advice Virtualization
Business Trending Modeling Breakdown
Management Overview
Applications
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Application Summary
Call Center
Arrival 2Arrival 1 Arrival 3 Final Comments
* Scaled horizontally
Infrastructure data patterns indicate spikes to be monitored and assessed in next model
I/O bottleneck; new architecture
I/O bottleneck; investigation in progress
I/0 bottleneck; investigation in progress
Warehouse
Data Mart
Sales History
Resources and Costs
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Dashboard
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Dashboard – Overview Scorecard
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Dashboard – Overview Scorecard Detail
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Dashboard – Drill Down from Scorecard
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Unix Reports
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Linux Server - CPU Utilization
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Linux Server – Disk Utilization
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Business Metric Correlation
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Business Transactions vs. CPU Utilization
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Modeling Scenario
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Model – oracleq000 10% growth – server change
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Model – Linux server change & disk change
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VMware Reports
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VMware – CPU Usage all Clusters
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VMware – Resource Pool Memory Usage Trend
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VMware – Virtual Center Headroom
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Summary
• Stick to the facts
• Elevator talk
• Show as much information as needs to be shown
• Display the information appropriate for the audience
• Talk the language for the audience
Tell the Story
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