capability statement · process of building ownership about a new way of working with employees....
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CAPABILITY STATEMENT
Presynct are workplace strategy and change specialists driven to make a positive difference to people’s working lives through our passion for workplace design, technology and change to uplift culture, employee wellbeing and satisfaction.
ABOUT PRESYNCT
We’re one of the only workplace strategy and change specialists who
manage the entire workplace transformation lifecycle: from the workplace
strategy, through the change journey and to post-move support.
Through 20 years of industry experience across a variety of sectors, we’ve
had time to perfect our tools, models, analysis and processes to ensure that
we’re delivering the highest quality service and solutions each and every
time.
Our full range of services and models, from pre to post design, are
completely customised to suit your needs.
Presynct was born from a passion for people, and an understanding, from
experience that people are the catalyst for change in any work environment
transition.
When people are considered, and the change is managed right, there are
major impacts on the success of the change; seen through improved
productivity, higher work efficiency, cost saving, improved processes and
cultural change.
Aligning with our passion for people, we care deeply for our team. Presynct is
a place where our people can find their passion, feel supported and have
flexibility with their work to support their life. We create a great place for our
people to work so they can be passionately focussed on your workplace
transition.
WHY CHOOSE US?
WE SHAPE BRILLIANCE
We shape workplaces to nurture brilliance. Brilliance
can only be achieved with the right tools in the right
environment where people are free to work, think,
feel and move in ways that come most naturally to
them. Our workplace transformations ultimately
lead to better work outcomes and efficiencies.
• We’re a team of passionate Brisbane-based professionals with knowledge and understanding of the local market and culture
• Presynct have expertise and experience in delivery of workplace strategy and change projects nationally
• We provide the complete solution with seamless transition from workplace strategy, design, workplace change and project management
• Presynct are independent. We provide unbiased and informed recommendations so you can leverage workplace strategy and change to transform your business
• We care about your business and your people.
With the increasing technology advancements and globalisation, the information age is causing a transformation in the way we work with a need to adapt to where and how we do it.
TECHNOLOGY, MOBILITY + FLEXIBLE WORKING FUTURE FOCUSED + COST CONSIDERATIONS FLEXIBILITY + COMPETITIVE ADVANTAGE
Mobile technology such as cloud computing,
web conferencing and telepresence have driven
connectivity across the globe. Employees can
work in different locations or on the road and
remain connected and able to collaborate with
their people and customers.
Advancements in technology are allowing us to
work differently; we are no longer bound to our
desks. With the right technology, and the right
policies in place, flexible working practices are
enabled.
Increasing pressure for businesses to reduce
costs leads to a review of ongoing real estate
costs (rent), and future capital costs for
changing their space as the business changes
such as: the introduction of new processes, a
restructure, or changes in headcount.
To reduce future costs, workplaces designed
today need the flexibility to support future ways
of working, allowing them to grow and contract,
and adapt their space as the business evolves.
The notion of ‘going to work’ is changing from
working at a specific location to having more
flexibility in choosing where and when to work.
Work is defined by what we do and not where
we go to do it.
Flexibility and mobility in the workplace are
becoming a powerful employee value
proposition with generational shifts in the
workforce.
Consider how your workplace experience can
be used as a tool to attract, motivate and retain
the best talent.
WHY WORKPLACES CHANGE
Changing the workplace itself is relatively easy. Changing the
behaviours and mindset needed to work effectively and realise the
benefits of workplace change is the challenge. People change is huge.
It impacts people personally which can lead to fear and resistance.
There are many significant benefits to changing your workplace such
as improvement in productivity, team empowerment, attraction and
retention of talent, and collaboration – supported by a robust and
effective change approach.
For a successful transition, you don’t need to reinvent the wheel, you
just need to understand your people, how they work, how they use
the space, and the technology and shared behaviours needed to
support their work.
To realise the full benefit from any space, it needs to be designed for
the end-user. We help to influence that from the workplace strategy
through to post transition activities.
We’re passionate about engagement to ensure the workplace
transition successfully achieves its goals and is a space that helps
people to their best work. We engage directly with your people
throughout the entire process.
We work with you to understand how your workplace is structured
now, and what is the workplace strategy you need for the future. We
then develop and deliver an effective change strategy to support the
transition.
YOUR PEOPLE FIRST
We shape workplaces around your people, not the other way around. The
space is for your people; therefore it should be guided by your people.
• Understand workplace strategy and change impacts the physicalenvironment, the technology and your people
• Can engage stakeholders to ensure the design supports their needs toinfluence effective workplace design
• Support all employees through the transition to a new way of working viaawareness, education and understanding, and in generating how ‘they willsuccessfully able to work in the space’
• Can support the whole commercial real estate development lifecycle fromworkplace strategy through post move support
• Are flexible in delivery approach by considering your budget, and how wecan support your current resources to implement the change byunderstanding your business, your people and the opportunity for change
• Consider flexibility of design so the space can evolve with your businessand support future strategies
• Are professionals with a high level of experience in the design process. Weknow the pain points many businesses face with a workplace transition andhave a number of proven strategies that can be tailored to support you.
PRESYNCT ARE SPECIALISTS WHO
OUR SERVICES | WORKPLACE STRATEGY
Workplace strategy encompasses a review of an organisations
occupancy model, fit-out, technology, processes and behaviours to
understand how these align with the organisational goals,
objectives and desired culture.
A successful workplace strategy defines the ideal workplace
required to enhance culture, peak productivity, innovation,
sustainability and cost efficiency.
We recognise that every organisation has different goals, objectives
and ways of working. We actively seek to understand each
organisations unique requirements. We conduct a detailed analysis
across the organisation, leveraging a range of highly reputable
partners, to gain deep insights. Our approach to workplace strategy
enhances each organisations potential for achieving their desired
outcome aligning to organisational values.
IDEAL OCCUPANCY MODEL
New way of working concepts, bespoke design, variety of meeting and
workspaces, utilisation efficiencies, collocation strategies and zoning
REQUIRED TECHNOLOGY
At the desk, to enable mobility, meet and connect
RECOMMENDED CHANGE APPROACH
New behaviours and protocols, communication, engagement and support from discovery through to
acceptance
FINANCIALLY VIABLE
Comparative financial model (property, churn, technology and change), upfront capital and over
the life of the lease
OUR APPROACH | WORKPLACE STRATEGY
There are three stages to our
approach. Firstly, thought
research to understand your
current business, visions and
desired outcome to inform
the workplace strategy.
The change approach is
developed based on the
workplace strategy. We are
committed to ensure the final
design aligns with the
strategy and provide ongoing
feedback to designer to meet
the needs of the client.
RESEARCH RECOMMEND INFLUENCE
Time taken to fully understand your
business, your visions and needs to
commence a positive change journey.
The research, data and our experience
produce insights and workplace
options that inform the change
approach and enable your business to
make informed decisions.
Inform and continue to influence the
design, operations and business to
ensure the workplace strategy
supports the vision and aspiration.
• IMAGINE what it could be
• ANALYSE use of space
• UNDERSTAND culture
• IDENTIFY gaps and enablers
• STRATEGY insights, options and
recommendations, technology,
financial viablity
• CHANGE approach, activities and
sequence
• ALIGN the design to values and
desired outcomes
• INFLUENCE embed and sustain
OUR APPROACH | WORKPLACE CHANGE
ANALYSEWHERE YOU ARE
IDENTIFYTHE PLAN
INFLUENCETHE DESIGN
TRANSITIONYOUR PEOPLE
MEASURETHE RESULTS
Assess current workplace and impacts to any
workplace change. Assess how to best deliver the
change within the business culture.
Develop a workplace change plan which identifies the key activities, sequence, outlines the best structure to ensure successful adoption of a new
way of working.
Engage stakeholders in key decisions to ensure the design meets end user
requirements and starts the process of building
ownership about a new way of working with employees.
Support your people to transition to a new way of working through people
centered awareness activities and engagement, ensuring
the right information is delivered by the right people using the right method at the
right time.
Provide key metrics to demonstrate the change and
workplace success.
OUR APPROACH | WORKPLACE CHANGE
COMFORT COMPLACENCY
DENIAL IMPARTIAL:
RESISTANCE PESSIMISTIC
UNDERSTANDING ENGAGEMENT
ACCEPTANCE ENTHUSIASM
OWNERSHIP TRANSFORMATION
EXCITEMENT UNDERTAKING
Acceptance of the new way of working is developed through an understanding
of the purpose and plan. A collaborative approach helps to make the
transition as easy as possible by supporting your to develop the new norm
through effective engagement: discussion, communications and training.
In any workplace change, the shift to a new way of working is viewed
differently by different people. Some see it as an opportunity for a new and
improved space that better supports the way the organizational culture and
how it works, while others can only imagine the barriers they feel may
come from a new way of working.
There are varying degrees of buy-in to the workplace change. Our goal is to
leverage those who instantly buy-in as advocates for the change, and focus
the approach to support the remaining employees to buy-in over time.
We recognise that as key workplace decisions are made, employees will
move backward and forward through stages of the change curve.
Transparent decision making supported by clear rationale, and ongoing
engagement is critical. Information is key.
Our change approach supports all employees through the transition to shift
their views by developing a sense of ownership of the future shared
workplace. This is achieved by actively engaging with employees to
understand how they work now and determine how they will work in the
future to influence workplace design and shape new behaviours.
THE JOURNEY THROUGH WORKPLACE CHANGE
Successful workplace change programs cover three key
aspects: physical environment, virtual environment and
behavioural requirements.
We believe the physical workspace needs to support the end
user’s workflow and personal needs. The virtual environment
and technology solutions are designed to support ease of
connectivity and mobility, and the behavioural program
needs to address the required changes in the way of working
to support the new environment.
Our approach will support your team to adopt new ways of working through
overall acceptance of the change, focussed on improvements in employee
wellbeing and satisfaction.
• Create a sense of commitment by clearly outlining the approach and
delivering on it
• Engage with purpose by creating opportunities for employees to get involved
in workplace decisions that concern and impact them
• Focus communications and engagement efforts around decisions, concerns
and milestones using preferred channels to demonstrate we listened and
that we care for you and your people
• Challenge and support the decision makers to understand all viable options
for key workplace choices.
VIRTUAL PHYSICAL BEHAVIOURAL
OUR APPROACH | WORKPLACE CHANGE
LISA COPLANDDIRECTOR WORKPLACE STRATEGY +
CHANGE
ALEXANDRA FREEMANSENIOR WORKPLACE STRATEGY +
CHANGE CONSULTANT
EMMA MCDONNELLWORKPLACE OPERATIONS +
CHANGE CONSULTANT
SHONA SMITHWORKPLACE STRATEGY +
CHANGE SUPPORT
PRESYNCT CORE TEAM
A leading workspace strategist andchange manager, Lisa will be availableto provide change program assurance,
project coordination and management,workspace insight and design expertiseat all stages of the project. Lisa hasworked internationally with multiplerenowned architectural and consulting
firms and has led major workplace andtechnology change projects withclients including Chevron and QLDGovernment.
A workplace strategy, communicationsand change specialist with 10 years’experience in top tier financial and
professional services organisations andlarge corporations. Focused oncombining her passion for people,culture and workplace design with herinterest in wellbeing and future trends,
to influence thriving workplaces whichsupport, attract and retain the verybest people.
A workplace operations and changeconsultant who has fulfilled key roleson a number of workplace projects
across large national companies in themining and banking sectors. Emma'sfocus is supporting people throughworkplace change programs andidentifying opportunities for
operational improvements to enablepeople perform at their best.
An experienced support officer withover 10 years’ experience working inpartnership with executives of top tier
professional services organisations tomanage high performing teams, upliftteam culture and deliver against theorganisations’ strategies.
WHAT OUR CLIENTS SAY
“With KPMG having moved to a fully agile environment, the change management piece was absolutely critical to make sure it was a success. We were very lucky to have the services of Alix Freeman who managed the change process for us over 12 months and was instrumental to the success of our program. She did a great job providing support and strategic advice to the local project team, influencing the design, developing and delivering the change program, and building effective and continuing relationships across the firm. I have no hesitation in recommending Alix Freeman.”
Rob Jones | Former QLD State Chair, KPMG
“Lisa and Alix, are genuinely one of the most dynamic and effective teams I have ever worked with. I learned a huge amount about human change management from them but what was equally impressive was how much I learned about presentation (both written and oral) and persuasion, from them.It's a pretty humbling experience when you’ve worked in an industry for a long time and think you’ve seen it all, to have two people come along and challenge so many of your accepted wisdoms, so successfully.”
John Moore | CTO Queensland Audit Office
“Lisa Copland is an exceptional person and professional. She has a contagious enthusiasm, grasps concepts quickly and is able to connect the dots to turn strategy into action. I feel that trust is fundamental to any relationship - professional or otherwise -and Lisa is someone I trust unconditionally. She has integrity and strength of character. I know that she will always do right by her clients and her colleagues.”
Vivian Li | Senior Consultant, Expressworks International
“Lisa’s proven approach proactively reaches out to key stakeholders across the business, using her passion and interpersonal skills to get them to the table. She demonstrates competency using a formal, structured, collection of user requirement information, and she earns the trust of the stakeholders by demonstrating exactly how user needs and preferences were ultimately refined and incorporated into the strategy and design… Lisa will always be at the top of my rolodex under Office Change Management. Her work ethic is off the charts, and she has never let me down.”
Tim Koehn | Project Manager Perth HQ, Chevron
“Lisa Copland’s consulting talents are centered around helping her clients engage a wide range of stakeholders to facilitate better decision-making. She’s also great at translating client needs into requirements that can guide design teams to develop more innovative workplace solutions that best meet the needs of her clients.”
Dan Darby | Practise Lead, Darby Consulting
“Alix Freeman is exactly the person you want on your team if you’re trying to make sure your office transformation works. And by works, I mean happens on time and to budget, but more importantly captures the hearts and minds of your people in a way that makes them genuinely embrace the opportunity it offers to rethink their way of working. There’s far more to that than buildings, desks and chairs.”
Fiona Robertson | Former Head of Culture, NAB
CLIENTS
HOUSING AND PUBLIC WORKS
Workplace Strategy & Change
CHEVRON NORTH AMERICA
Workplace Strategy & Change
CHEVRON PERTH
Workplace Change
NAB
Workplace Strategy & Change
EMPLOYSURE
Workplace Strategy & Change
KPMG AUSTRALIA
Workplace Change
BGW GROUP
Workplace Strategy
BHP
Workplace ChangeVIRGIN AUSTRALIA
Workplace Strategy
QUEENSLAND AUDIT OFFICE
Workplace Strategy & Change
CHILD SERVICES, YOUTH
AND WOMEN
Workplace Change
DEPARTMENT OF EMPLOYMENT,
SMALL BUSINESS & TRAINING
Workplace Change
Presynct Workspace TransitionChange Solutions GroupABN 84 063 430 848ACN 153 322 868
Based in Brisbane, Australia with national and international reach.
m 0451 167 161e [email protected] www.presynct.com.au
CONTACT DETAILS