candidate information pack is a vibrant, innovative and progressive service organisation which...

CANDIDATE INFORMATION PACK

Chief Executive Officer

Minda Inc

CANDIDATE INFORMATION PACK Chief Executive Officer, Minda Inc.

HardyGroup | IN CONFIDENCE 2

TABLE OF CONTENTS

Executive Summary 3

Minda Incorporated 4


6

Employment Terms & Conditions

9

How to Apply

10



EXECUTIVE SUMMARY

• Visionary and Inspirational Leadership

• Lead Reform, Collaborate and Influence

• Innovate to Ensure High Levels of Service

Minda is a vibrant, innovative and progressive service organisation which exists to support people with

disabilities across South Australia. Minda has a complex portfolio including service delivery, commercial

enterprises, housing and retirement living, supported employment, lifestyle services and respite.

A Chief Executive officer is now sought to build on the successful achievements of Minda and provide

inspirational leadership to ensure success into the future. This exciting role will ensure that the organisation

responds appropriately to the significant challenges facing the disability sector now, and in conjunction with

the Board of Directors develop the next phase of the strategic directions post 2020. An emphasis on leading

the development of a flexible and responsive organisation with a culture which ensures action in response to

emerging issues is important.

The successful candidate will demonstrate:

• A track record of transformational leadership and strategic thinking

• Senior leadership experience in the disability or a related industry sector

• The ability to collaborate with the Board, the Executive, the community and partners in an open,

transparent and respectful manner

• A genuine desire and commitment to working with the clients of Minda, their families and staff.



Minda Inc.

Minda’s Vision is for people with disability to live enriched lives of their choosing

Minda is at the forefront of the disability sector, offering support and opportunity to approximately 1,800

South Australians in the areas of accommodation, supported employment, lifestyle services and respite.

Minda’s purpose is to be a progressive organisation of choice for people with disability, supporting them on

their journey toward enriched lives with greater community participation and contribution.

Known as one of South Australia’s oldest and most respected disability service providers, Minda has developed

from a 22-person residential facility, based at Fullarton, into a 28.5-hectare site at Brighton providing support

to approximately 1,800 people across Brighton and Fullarton. In 2009, Minda was the first non-government

organisation in Australia to adopt the guiding principles of the United Nations Convention on the Rights of

Persons with Disabilities.

Minda has created a vision for the evolution of the Brighton site into an exciting new community concept. The

idea of a Master Plan for Minda’s Brighton site was conceived in 2007. Minda’s $260 + million Master Plan

now includes new accommodation, work and lifestyle options, green spaces, community facilities and

retirement living solutions.



Minda’s 2020 Strategic Plan

Minda’s Values - Passionate | Respectful | Accountable | Innovative | Successful | Ethical

The rapid rate at which the Australian disability sector

is changing will lead Minda’s transformation into

looking and feeling quite different over the course of

time. And, as Minda broadens its focus to aged care,

education, social enterprise, consultancy and advocacy,

Minda will evolve to be much more than a disability

service provider.

Key organisational achievements over the last 18

months

• Release of Minda 2020 Strategic Plan

• Completion of Master Plan Stage 2

• Opening of office in Elizabeth and Mt Gambier

• Ongoing Commercial Enterprises transition

towards a social enterprise model

• Re-brand and launch of Electronic Recycling

Australia

• Commissioning of the new Commercial Laundry

at Lonsdale

• Completion of Brighton Dunes Retirement

Living Project




POSITION PURPOSE

The Chief Executive Officer (CEO) is responsible for the effective implementation and achievement of the

organisation's strategic and business plans ensuring such plans provide financial sustainability well into the

future.

The CEO will facilitate strong working relationships between the Executive and Board of Directors built on

respect, ethical behaviours, openness, trust and performance. The role is also responsible for building and

retaining a high-performance executive team that can provide "best in class" disability support service to an

expanding customer base in the changing environment of the National Disability Insurance Scheme (NDIS).

KEY DUTIES AND RESPONSIBILITIES

The key duties of the Chief Executive Officer are:

• Develop and implement the strategic vision for Minda, consistent with the organisation's stated values

and which sets the Jong-term organisational direction.

• Provide high-quality reporting to the Board, demonstrating achievement of business and financial

performance and targets.

• Seek opportunities to expand Minda's activities to the ultimate benefit of individuals we support.

• Ensure Minda complies with legislative requirements, funding and service agreements and contracts

and that all departments achieve quality assurance systems, disability standards and other relevant

certifications.

• Drive a high-performance organisation in all aspects of service delivery and commercial enterprise.

• Work to build a customer facing values based and commercial orgnaisational culture.

• Develop and maintain a strong external profile ("face of Minda") on behalf of Minda to create a strong

and positive public image of the organisation.

A comprehensive outline of the key duties can be found in the Position Description

SELECTION CRITERIA

Key amongst the selection criteria are the following:

• Significant experience in leading transformational change in an environment of reform.

• Successful track record in leading a large, complex, multi-faceted organisation.

• Effective commercial nous paired with an ability to lead a multi-faceted business with a strong Human

Services focus.

• Demonstrated ability to facilitate strong working relationships between the CEO, Executive and Board

of Directors built on respect, ethical behaviours, openness, trust and performance.



• Strong appreciation of the issues that impact on individuals with disabilities,

their families and society.

• Highly developed skills in both strategic and business planning, being able to think strategically and to

contribute to the business planning process to ensure Minda achieves its vision.

• Strong capability in developing other people by creating a work environment that empowers and

respects others, values diversity, promotes mutual trust and encourages co-operation and support.

A comprehensive list of the selection criteria can be found in the Position Description

QUALIFICATIONS & REQUIREMENTS Essential:

• Tertiary qualifications in business or other relevant area.

• Department of Human Services Clearance – Working with Children level check

• Current, valid and unrestricted Australian Driver's Licence

Desirable:

• Master of Business Administration (or similar).

CHALLENGES

Major challenges currently associated with the role include:

• The successful transition of Minda to the NDIS given the extended roll-out period

• Managing the customer service and business impacts of the transition to the NDIS

• Working with the Board and the organisation in developing the vision for the future post the current

2020 Strategic Plan.

• Build on current and potential partnership arrangements to ensure the future viability and success of

Minda and provide high levels of customer outcomes.

REPORTING & KEY RELATIONSHIPS The Chief Executive reports directly to the Board of Directors at Minda. Reporting into the Chief Executive are a team of nine senior executives including but not limited to the Chief Finance Officer, Chief Operating Officer, Executive Manager, People & Culture, Executive Infrastructure Director, Executive Manager Strategic Marketing & Fundraising and General Manager Commercial Enterprises.



KEY DATA

Staffing

Total Operating Expenses

Service Location

Useful Links

1900 staff and more than 400 volunteers

$100 Million

Brighton, Adelaide

Role Description

Minda Inc

Strategic Plan

Organisation Chart

https://mindainc.com.au/



EMPLOYMENT TERMS & CONDITIONS

REMUNERATION Total Remuneration Package of up to $350,000

CLASSIFICATION Executive Contract

PRE-EMPLOYMENT PROBITY CHECKS

Information on a person’s suitability for appointment is obtained for all appointments. Potential appointees

will be asked whether there are any reasons why they should not be appointed such as: Information on a

person’s criminal history and other associated probity checks will be sought from those candidates whose

application has progressed to shortlisting for interview.

Applicants unsure about the definition of disclosable criminal convictions or status of any criminal conviction

may wish to seek legal advice in responding to the probity check questions. (A ‘disclosable’ conviction is one

that is recorded by the court and has not been rehabilitated or spent under the Criminal Law (Rehabilitation

of Offenders) Act 1986 and, in the case of Commonwealth convictions, the Crimes Act 1914 (Commonwealth),

and does not breach the confidentiality provisions of the Youth Justice Act 1992.)



HOW TO APPLY

The closing date for applications is Friday 12th October 2018

The reference number to include in your application is H18_2926

For a confidential discussion, please contact Principal Consultant, Liz Hlipala:

M: +61 (0)401 122 301

E: [email protected]

Please submit application documentation to Search Coordinator, Kaavya Nithi:

T: +61 (0)2 9900 0108

E: [email protected]

It Is standard practice for HardyGroup to acknowledge receipt of your application no later than the next

business day. We request that if you do not receive the acknowledgement, you contact the search coordinator

listed above as soon as possible after the 24-hour business period and arrange to resend your application if

necessary.

Your application must include:

1. Completed HGI Application Form

2. Cover letter addressed to the search consultant;

3. A written response addressing the key selection criteria, found on page 7; and

4. An up to date copy of your Curriculum Vitae

https://hardygroupintl.com/resources/search-candidate-form.pdf



REFEREES

You will need to provide details of three (3) professional referees. To do so, complete the relevant fields in

the Candidate Profile. You should carefully consider who you select to approach to provide reference advice.

Your current manager must be included. It is customary for referee reports to be requested after interview

and if you are the preferred candidate, your permission will be requested prior to contacting your referees.

PERSONAL INFORMATION

HGI complies with the Privacy Act 1988 (Cth), all applications are treated by HGI in strict confidence, however

in submitting an application you are extending permission to share your application with the Selection Panel.

Personal Information will be used to assess your suitability for appointment to this position. As part of the

selection process, personal information will be dealt with in accordance with HGI’s Privacy Policy and the

Information Privacy Act 2009.

Minda Incorporated Form

Minda Document: PD – Chief Executive Officer Position Description Date current version: September 2018 Document Code: 420-PDS-1877 v.02 Next Review Date: September 2018 Document Owner: Senior Manager, HR & WHS Page:1 of 3

Uncontrolled when printed. Current version can be obtained from Minda’s Document Management System © Property of Minda Incorporated.

POSITION DESCRIPTION

POSITION TITLE: Chief Executive Officer

BUSINESS UNIT: Office of the CEO

CLASSIFICATION: Executive Contract

ORGANISATION ENVIRONMENT:

Minda is a vibrant, innovative and progressive “profit for purpose” organisation which exists to support people with disabilities across South Australia. Minda has a complex portfolio including service delivery, commercial enterprises, housing and retirement living, supported employment, lifestyle services and respite to approximately 1800 people. Our Social Enterprises provide employment for people with disability in facility Management, packaging and stores, manufacturing, logistics and recycling. In addition, we operate Brighton Dunes retirement living and an aged care service. The South Australian Learning Centre (SALC) is an accredited Registered Training Organisation (RTO) providing training in Disability Support and Aged Care. We are a values based organisation that celebrates passion, respect, accountability, innovation, success and ethical behaviour.

JOB ROLE AND OBJECTIVE:

The Chief Executive Office is appointed by the Board of Directors and is responsible for the effective implementation and achievement of the organisation’s strategic and business plans ensuring such plans provide financial sustainability well into the future.

The Chief Executive Officer will facilitate strong working relationships between the CEO, Executive and Board of Directors built on respect, ethical behaviours, openness, trust and performance.

The Chief Executive Officer is responsible for building and retaining a high performance executive team that can provide “best in class” disability support services to an expanding customer base in the changing environment of the National Disability Insurance Scheme (NDIS).

KEY RESULT AREAS (KRA):

The KRA’s of the role include, but are not limited to:

• Provide high-quality reporting to the Board, demonstrating achievement of business and financial performance and targets.

• Work to embed a strong organisational culture of success and continuous improvement.

• Ensure major risks are identified, reported and managed through a robust risk management strategy.

• Drive Strategic Asset Management to improve returns on investment.

• Seek opportunities to expand Minda’s activities to the ultimate benefit of individuals we support.

Strategic Planning

• Develop and implement the strategic vision for Minda, consistent with the organisation’s stated values and which sets the long-term organisational direction.

Operational Management

• Develop a culture of accountability and responsibility through a process of performance measures, continuous performance objectives and development review of employees, management systems and processes.

• Ensure Minda complies with legislative requirements, funding and service agreements and contracts and that all departments achieve quality assurance systems, disability standards and other relevant certifications.

• Drive a high-performance organisation in all aspects of service delivery and commercial enterprise.

People Management and Organisational Culture

• Work to build a customer facing values based and commercial organisational culture.

• Ensure the development of a comprehensive workforce strategy to meet the challenges and opportunities of the NDIS and to achieve Minda’s strategic aims.

• Lead, coach and manage the Executive team to achieve high performance outcomes.




• Build and maintain an employer of choice culture to ensure strong levels of employee attraction, wellbeing and retention.

Stakeholder Management

• Develop and foster strong strategic relationships with a range of stakeholders including Association members, parents, funding bodies, government entities, disability groups and other identified parties.

Public Relations

• Develop and maintain a strong external profile (“face of Minda”) on behalf of Minda to create a strong and positive public image of the organisation.

STANDARD JOB REQUIREMENTS:

All employees must:

• Conduct their duties in accordance with Minda’s Purpose, Vision and Values Statements.

• Comply with Minda’s conditions of employment, specifically the Code of Conduct, Confidentiality Agreement, Bullying and Harassment and other generally applicable policies and procedures.

• Adhere to the legislative requirements of the role, including but not limited to the WHS Act, Workers Rehabilitation & Compensation Act, Equal Opportunity Act and Anti Discrimination Act.

• Comply with all quality systems and risk management policies, procedures and processes.

• Actively participate in performance reviews, performance development or performance improvement and training as required.

WORKPLACE HEALTH, SAFETY & WELFARE:

The CEO is responsible and accountable for ensuring:

• WHS is embedded into Minda’s organisational culture.

• Compliance with the WHS Act, Regulations, Codes of Practice and relevant Australian Standards.

• Compliance with the Workers Compensation and Rehabilitation Act and Regulations.

• Compliance with the WorkCover Performance Standards for Self-Insurers.

QUALITY & RISK MANAGEMENT:

The Chief Executive Officer must:

• Ensure compliance with all Quality & Risk Management obligations.

• Identify, monitor and manage organisational risk.

REPORTING RELATIONSHIPS:

This position reports to the Minda Incorporated Board.

Positions reporting to the (position title) are:

• Executive Manager, Service Delivery

• Chief Financial Officer

• General Manager, Commercial Enterprises

• Executive Manager, People & Culture

• Executive Manager, Strategic Marketing and Fundraising

• Executive Infrastructure Director

• Senior Manager, Quality and Client Safety

• Manager, Strategic Projects

• Manager, Office of the CEO

DECISION MAKING:

As per Delegation of Authority document at level 5.

EXPERIENCE, KNOWLEDGE, SKILLS & ATTITUDE:

This position requires demonstration of the following:

Experience:

• Significant experience in leading transformational change in an environment of reform.

• Successful track record in leading a large, complex, multi-faceted organisation.




• Strong experience in managing and leading customer-facing service organisations with the customer experience at the forefront and focus.

• Operating knowledge of the NDIS and changes in funding, legislation and regulation.

• Effective commercial nous, paired with an ability to lead a multi-faceted business with a strong Human Services focus.

• Demonstrated ability to facilitate strong working relationships between the CEO, Executive and Board of Directors built on respect, ethical behaviours, openness, trust and performance.

Knowledge:

• Strong appreciation of the issues that impact on individuals with disabilities, their families and society.

• An understanding of human services and the role of government, and the laws that provide for the welfare of people with disabilities.

• A solid understanding of the National Disability Insurance Scheme.

Skills:

• Demonstrated high level transformational leadership capabilities.

• Demonstrated ability to relate on a personal level to people with disabilities, and to their family, advocates, friends and other associated professionals.

• Highly developed skills in both strategic and business planning, being able to think strategically and to contribute to the business planning process to ensure Minda achieves its vision.

• Strong capability in developing other people by creating a work environment that empowers and respects others, values diversity, promotes mutual trust and encourages co-operation and support.

QUALIFICATIONS:

Essential:

• Tertiary qualifications in business or other relevant area.

Desirable:

• Master of Business Administration (or similar).

OTHER REQUIREMENTS:

• Department of Human Services Clearance

• Current, valid and unrestricted South Australian Driver’s Licence

Note: This Position Description represents the job as it is today, however Minda Incorporated reserves the right to make changes to the position as required.

APPROVAL OF POSITION DESCRIPTION:

Approved by:

___________________________________ Date: ___/___/20___ President – Minda Board (Signature)

I have read, understand and agree to perform the duties set out in this position description:

___________________________________ ___________________________________ Name (please print) Signature

Date: ___/___/20___

This form is to be sent to Human Resources for record management

*SA Group Enterprises operations

Board

Chief Executive O�cer

Quality, Client Safety, Governance and Risk

Executive

Manager

People & Culture

Human

Resources

Work Health

and Safety

MJP Employment

Services

South Australian

Learning Centre

(Registered

Training

Organisation)

Yes Employment

Service (SAGE)*

Chief Operating

O�cer

Disability Choices

Clinical Services

Aged Care

Southern

Disability

Support

Supported

Independent

Living

In Home Support

Supported

Independent

Living

(Brighton &

Community)

Children’s

Services

Respite/

Vacation Care

Early

Intervention

Services

Lifestyle Services

MyPATH –

Day Options

Leisure Options

Aquatic Centre

Brighton Dunes

Executive

Infrastructure

Director

Master Plan

Property Services

Assets

Infrastructure

Housing

Executive Manager

Strategic Marketing

& Fundraising

Fundraising and

Donor Relations

Events

Marketing

Public Relations

Communications

and Stakeholder

Engagement

Volunteer

Services

Inprint Design

(SAGE)*

Chief Financial

O�cer

Payroll

Finance and

Procurement

Business

Information

Systems

Fleet and

Distribution

Packaging

Catering

Envirocare

Cleaning

TRAK

Craigburn

Nursery

Horn

Laundry (SAGE)*

WSL & WSL

REPACK (SAGE)*

Electronic

Recycling

Australia (SAGE)*

Wire Ware

(SAGE)*

General

Manager

Commercial

Enterprises

STRATEGIC PLAN2016 - 2020

Disability Support | Housing Options | Aged Care & Seniors Living

Social Enterprises | Education & Training | Consultancy & Advocacy

WHAT WILL MINDA BE LIKE IN 2020?

The rapid rate at which the Australian disability sector is changing suggests our organisation will look and feel quite different over the course of time. And, as we broaden our focus to embrace aged care and seniors living, education, social enterprise, consultancy and advocacy, Minda will evolve to be much more than a disability service provider.

Certainly our physical space will transform as we progress the Master Plan with purpose-built accommodation and lifestyle precincts at the Brighton site. Our commercial enterprises will grow too, with greater diversity and new ventures to enable more people with disability to enjoy the sense of achievement and belonging that comes with meaningful employment and training.

On the technology front, the options are boundless. The digital future offers extraordinary possibilities for supporting older South Australians, and those with disability. At the same time, the NDIS, and the once-in-a lifetime national disability reform agenda, reinforces the kind of independence, choice, security and participation that people have craved, and deserve.

While much will change, our core values and approaches, such as Person-Centred Thinking, and the fundamental principles of human rights, will not.

The people we support will always remain at the heart of our planning and decision-making.

And amid the technological transformation, our staff—particularly the care workers who deliver 24/7 support—represent the lifeblood of our organisation, bringing passion and respect to their roles every day.

Minda is only as strong as the local community from which it has received such generous goodwill since 1898. We are always grateful for that enduring support and we invite our many participants, colleagues, family members, friends and partners to share our journey over the coming years.

This strategic plan is our road map to achieving our vision. I hope you’re as proud and inspired, as we are, to be part of Minda 2020.

Cathy MillerChief Executive Officer

01

VISIONMinda’s vision is for people with disability to live enriched lives of their choosing.

PURPOSE AND MISSIONMinda’s purpose is to be a progressive organisation of choice for people with disability, supporting them on their journey toward enriched lives with greater community participation and contribution.

OUR VALUESPASSIONATE We care greatly for the people we support and we work hard to create an environment where individuals live a life of their choosing.

RESPECTFUL We learn from each other and celebrate diversity—we value each person as an individual.

ACCOUNTABLEWe are transparent and responsible in all of our actions and we promote open communication.

INNOVATIVE We embrace new ideas, take smart risks and reward creativity and innovation.

SUCCESSFUL We grow from our successes, and also our mistakes, and abide by all processes and procedures.

ETHICALWe are true to our word and walk our talk. We encourage autonomy and self-determination.

02

1

2

3

4

5

PROVIDER OF CHOICEPeople will choose Minda for support because we offer so much more than

just what is reasonable and necessary.

EMPLOYER OF CHOICEAttract and retain the best staff and

make Minda a great place to work.

PARTNER OF CHOICEBuild collaborative and creative

partnerships that benefit the Minda community.

SUSTAINABILITY Earn more to do more and secure a

sustainable future while developing new ways to add value in all that we do.

LEVERAGE OUR ASSETSMake best use of our precious assets

to improve the quality of life for the people we support.

MINDA 2020 STRATEGIC GOALS

04

People will choose Minda for support because we offer

so much more than just what is reasonable

and necessary.

05

Strategic Goal 1

PROVIDER

OF CHOICE

Provision of high-quality innovative service offerings that promote outcomes and exceed customer expectations.

Minda will develop a flexible, agile and responsive gateway to services – Disability Choices. The Minda brand and continuity of service offerings enable choice as well as ensuring control rests with people with disability.

Minda will continue to provide services that support the ageing process and profile of many of the people we support.

We will embrace the challenge of the transition to the National Disability Insurance Scheme.

Our Health and wellbeing program will underpin our accommodation, employment and lifestyle services to ensure people can live the lives of their choosing.

We place empowerment and decision-making with the person at the centre, so that they can achieve their full potential.

06

Attract and retain the best staff and

make Minda a great place to work.

07

Strategic Goal 2EMPLOYER OF CHOICE

Attract and retain a dynamic workforce with a passion for, and commitment to, enriching the lives of people with disability.

Foster a culture of success through a positive, values-based working environment that celebrates achievements.

Promoting life-long learning and opportunities that support our people to achieve personal and professional growth.

Drive a proactive culture of safety, good health and wellbeing.

Ensure our staff have the knowledge and guidance to deliver outstanding service today, and into the future.

08

Building trust with our stakeholders and strategic partners to ensure our ongoing sustainability and growth.

Engage with government to stimulate growth and development opportunities for people with disabilities.

Collaborative partnerships are developed with those who share our interests as a means of achieving service growth.

1. Minda’s day program incorporates the MyPATH educational curriculum, an initiative of St Laurence Community Services.

2. Minda’s partnership with the AEIOU Foundation includes a new early intervention centre for children with autism at Minda’s Brighton site.

Strategic Goal 3

PARTNER

OF CHOICE

1

2

09

Build collaborative and creative partnerships

that benefit the Minda community

10

Earn more to do more and secure a sustainable future while developing new ways to add value

in all that we do.

11

Strategic Goal 4

SUSTAINABILITY

Grow our capacity and capabilities to maintain a sustainable future.

Best practice enabling business processes, financial, asset, human resources, risk, quality and information technology.

Creative and new sources of funding to grow our services are identified.

Build a high performance organisation by working together to support our business.

Seek grants and new sources of funding to grow innovative and alternative services.

Incorporate sound risk

management practises to

minimise the likelihood and

impact of things going wrong.

12

Make best use of our precious assets to improve the quality of

life for the people we support.

13

Strategic Goal 5

LEVERAGE

ASSETSDeliver the Master Plan on time and within budget.

Effectively and efficiently use and maintain the asset base of Minda to maximise value.

Ensure facilities are maintained in accordance with statutory and preventative programs.

Create opportunities for people with disability through the provision of affordable and appropriate housing.

14

BY 2020, WE KNOW WE WILL

HAVE ACHIEVED OUR GOALS WHEN:

• We are recognised not just as a leader in comprehensive disability services but also for our aged care and seniors living.

• The dedication, skill and passion of our great staff is enshrined as the cornerstone of our services.

• Our Master Plan has transformed the lives of many more people through state-of-the-art accommodation and lifestyle facilities that harness the best emerging technologies.

• Students choose Minda-based education and training first, while our outstanding graduates are in high-demand from employers across the sector.

• Our diverse social enterprise portfolio has grown to represent best-practice in disability employment and generated new revenue that adds value to our services.

• Through professional advocacy and consultancy we have provided leadership to the disability sector and helped families access the support and services they need, underpinned by the NDIS.

• As one community—the individuals we support and their families, staff, volunteers, donors and partners continue to believe in our vision and actively participate in achieving our goals.

Together, we meet the known and unknown challenges ahead, building on our history, confident in our ability, bold in our thinking and unwavering in our commitment to realise our vision.

Together, we meet the

known and unknown challenges

ahead, building on our history,

confident in our ability, bold in

our thinking and unwavering

in our commitment to

realise our vision.

Phone 8422 6200

Email [email protected]

mindainc.com.au facebook.com/mindainc

WHAT SUCCESS LOOKS LIKE

candidate information pack is a vibrant, innovative and progressive service organisation which...

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