External: Volume 4 | July 2014 Q3TAKE-OFFSETTING THE STANDARD OF CUSTOMER SERVICE

Vector Aerospace continues to prepare Brazil facility for serviceIn response to the increasing concentration of aircraft in Brazil, Vector is opening a new MRO facility in Jacarei, Sao Paulo.

Vector Aerospace – Brazil, due to open later this year, will provide MRO services for helicopter airframes and engines to its growing customer base in the area. In preparation for opening, Vector has hired a new General Manager for the facility, Rogerio Watanabe, who has been diligently managing the facility opening requirements including all business, environmental and airworthiness regulatory permits and certifications.

Canadian Minister of International Trade tours Helicopter Services – NA facility

The Honourable Teresa Wat, Minister of International Trade (left) and Paul Cockell, President at HS-NA (right) discuss Sea King Rotor Head repair capabilities.

Helicopter Services – NA was proud to host the Honourable Teresa Wat, Minister of International Trade, at its Richmond facility on June 25th. Paul Cockell, President, and Tracy Osadchuk, Director Business Improvements, walked the Minister through HS-NA’s engine and components MRO shop to demonstrate the type of work performed at the facility.

The purpose of this visit was for the Minister to gain insight into the aerospace industry to discover new opportunities for the BC government to assist companies like Vector with international export and contracts. The Minister also toured four other aerospace companies in the area, including MTU Maintenance, Asco Aerospace, Avcorp Industries and Cascade Aerospace.

A round table luncheon was also held at which industry executives were invited to ask questions of the Minister and her staff, and to respond to questions in turn. This event enjoyed extensive coverage in local media.

Tracy Osadchuk, Director, Business Improvements (right) shows the Honourable Teresa Wat, Minister of International Trade (left) HS-NA’s robotic plasma repair capabilities.

Vector – UK continues to develop new markets The sales team at Vector – UK are continuing to seek new opportunities across the world, with visits to customers and potential customers across the UK and Europe, plus travels to the Middle East and Australia

The team have also attended and exhibited at various trade shows, including the European Maintenance Symposium in Poland, the meeting place of all C-130 operators and MRO companies involved in this market. Vector – UK also exhibited at the recent AP&M show in London, highlighting our extensive capabilities to the broader civil aviation market

With the trade show season in Europe now coming to its height we will continue to attend and exhibit, introducing our services to new markets at every opportunity.

Helicopter Services – NA is pleased to welcome Craig Pluim on board as Regional Sales Director. Craig will support helicopter operators across North America representing HS-NA’s Rolls-Royce M250, Turbomeca Arriel 1 and 2, Pratt & Whitney Canada PT6T, GE CT7 /CT700 and T58/CT58 engine MRO capabilities, and Sikorsky, Airbus and Bell components, airframe and avionics capabilities.

“We are extremely pleased to have Craig join our team,” says Chris McDowell, Vice President Sales and Marketing. “Craig brings extensive aviation experience to Vector Aerospace and I am confident he will help our team develop solutions to meet the needs of our current and future customers. He has a strong background in both sales and operations enhancing our ability to expand our customer portfolio and grow market share.”

Prior to HS-NA, Craig served as Regional Sales Director for Heli-One and before that was director of maintenance/general manager for Arctic Air Service, Inc. Craig will be based out of California and looks forward to supporting and working with all current and new customers across North America.

Helicopter Services – NA welcomes Craig Pluim on board as Regional Sales Director

Jeff Holdridge (left), Director of Sales and Marketing, ES-A and Elspeth Gaukrodger, VP Corporate Development, in attendance.

Vector recently participated in the Bombardier 2014 All Series Operators’ Conference and Tradeshow, held during April 29 - 30 in Orlando, Florida. As an OEM-authorized MRO, Vector provides engine support for many of the Bombardier aircraft in operation across the globe through our facilities in North and South America, Europe, South Africa, Singapore and Australia. Vector used the opportunity presented by the tradeshow to introduce its broad engine, accessories and components MRO offerings.

Vector Aerospace participates in Bombardier 2014 All Series Operators’ Conference

The Regional Air Cargo Carriers Association (RACCA) is an organization dedicated to meeting the policy, communications and information needs of on-demand cargo aircraft operators in the United States. More than 50 FAA-certificated air carriers are regular members, and many more companies involved in the service and support of these operators have also joined RACCA.

The conference, which was held from April 29 - May 1, gave Jim Kramer and Phil Borden the opportunity to highlight ES-A’s broad range of business aviation engine services.

Engine Services – Atlantic showcases full range of service options at RACCA Spring Conference

Representatives from Engine Services – Atlantic and Helicopter Services – NA recently attended the Army Aviation Mission Solutions Summit held at the Gaylord Opryland Hotel in Nashville, Tennessee. ES-A showcased a booth at the event, which was held May 4 - 6 and was sponsored by the Army Aviation Association of America (AAAA). The event, which brings the entire Army community together to network for solutions for warfighters, attracted 7,000 registered attendees and 250 exhibitors.

Vector Aerospace at 2014 Army Aviation Mission Solutions Summit

The Regional Airline Association (RAA) Convention is the only industry-wide event that brings together regional airlines and the manufacturers, suppliers and service providers. The convention provided ES-A’s Mike Dunham and Jeff Holdridge the opportunity to reconnect with existing customers and develop new business relationships.

Engine Services – Atlantic exhibits at RAA Convention in St. Louis

Jim Kramer (left) and Phil Borden (right) Sales and Service Managers for ES-A, in attendance

Mike Dunham (left) Sales and Service Manager for ES-A, and Jeff Holdridge (right), Director, Sales and Marketing for ES-A, in attendance.

Representatives from Engine Services – Atlantic and Helicopter Services – NA recently attended the NBAA Business Aviation Regional Forum in Van Nuys, California. The forum, which was held on June 26th, brought together business aircraft operators, manufacturers, customers and other industry personnel for a one-day event to introduce business aviation to local officials and prospective owners, and to help address the issues of the day in the region.

Vector Aerospace Exhibits at NBAA Business Aviation Regional Forum

(left to right) Phil Borden, Sales and Service Manager for ES-A; Elise Bair, Regional Sales Manager for HS-NA; and David Mires and James Kramer, Field Service and Sales Representatives for ES-A.

Engine Services – Atlantic exhibits at ARAMC in NewfoundlandEngine Services – Atlantic recently attended the Atlantic Region Aircraft Maintenance Conference (ARAMC), held April 23 - 25 in St. John’s, Newfoundland and Labrador. ARAMC attracts approximately 350 delegates and 40 exhibitors.

The exhibitors at the conference represent regional, national and international distributors, manufacturers,repair agencies and maintenance providers.

Paul Hagen (left) Sales and Service Manager for ES-A, and Kyle Maynard (right) Customer Service Manager for ES-A, in attendance.

Vector Aerospace sponsors junior achievers in PEI Engine Services – Atlantic recently served as a major sponsor in support of the 2014 Junior Achievement PEl (JAPEI) Business Hall of Fame.

The JAPEI Business Hall of Fame has been a marquee event for the Prince Edward Island business community since 1998. This prestigious event allows Junior Achievement to celebrate the outstanding accomplishments of Island business leaders and acts as a fund raiser for JAPEl. All proceeds raised from the gala allow JAPEl to continue offering curriculum -based programming focused on promoting entrepreneurship, financial literacy and work readiness skills at no cost to over 4,300 students in Island schools.

“As a major sponsor of the 2014 JAPEI Business Hall of Fame Gala, ES-A is extremely proud to be supporting Junior Achievement of PEl,” says Jeff Poirier, President of ES-A. “We view this partnership as a terrific way for us to invest in today’s youth on PEl as the Junior Achievement program sets them up for success as the leaders of tomorrow.”

“It’s exciting to have ES-A make a commitment to the youth of PEl through JAPEI,” said Betty Ferguson, Junior Achievement of PEl’s president and CEO. “ES-A is a recognized business leader and their partnership with JAPEI will only enhance our reputation in delivering curriculum based top notch programming ‘free’ to students across PEl. We look forward to continuing a long and successful partnership with ES-A on PEl.”

ES-A Summerside staff attend the JAPEI Business Hall of Fame Event. Back row from left are Sharon Ross, Nick Fraser, Courtnay Woods and Steven Stewart. Front row from left are Colin MacDonald, Brenda Cousins, Terri Anderson and Kim Murphy.

Vector Aerospace – sponsored student nominee wins Air League trophy Vector’s commitment to investing in new talent received a boost last month when Graham Bendall, the company’s 2013 Air League engineering scholarship sponsored nominee, was announced the winner of the inaugural Airbus Helicopters Rotary Wing Trophy. Graham was the recipient of one of four inaugural Bristow NPPL(A) flying scholarships in 2013, undertaking his flight training in the UK and the USA.

The Air League’s annual reception at St. James’s Palace hosted the presentation, which has historically lacked an award for rotary flying despite the fact that the association’s patron - His Royal Highness the Duke of Edinburgh - has been keen to see these skills recognized. Consequently Airbus Helicopters took the decision to sponsor a rotary wing element in the association’s award program.

“He was undoubtedly the best of the four candidates,” said Andrew Brookes Director of the Air League. “As with any award, judging is subjective but Graham was simply a tremendous candidate; a great leader and an all-round good guy.”

The judges attributed Graham’s victory to his receipt of the Vector Aerospace engineering scholarship in conjunction with a number of other factors including his outstanding contribution to the Air League, his performance on the Bristow flying scholarship and his academic work at Liverpool University.

“I am so pleased that Graham proved successful,” said Michael Tyrrell, Managing Director for Vector - UK. “He is the latest of a series of students who have, for more than half a decade, enjoyed a one-week placement scheme at Vector as part of our long-term commitment to innovation, thought-leadership and engineering excellence.”

“The aim of the program is to encourage young individuals aspiring to break into the aerospace industry and provide them with some experience of working within a highly-skilled, professional and successful environment. I wish Graham every success in the future.”

Graham with the Airbus Helicopter Rotary Wing Trophy outside St James’s Palace

Vector Aerospace supports donation of AS350Romain Trapp, President and CEO of Airbus Helicopters Canada, invited two attendees from Helicopter Services – NA to join him in celebrating the donation of an AS350 helicopter to BCIT Aerospace in Richmond, BC. Colin Kilmaster, Sales Manager, Asia Pacific and Daniel Luk, DAO Manager from HS-NA were happy to be a part of our parent company’s efforts to make a significant impact in BCIT’s applied learning environment. BCIT looks forward to utilizing the AS350 to better prepare students for the industry and their inevitable encounter with one of the many AS350s in service. The addition of a current model aircraft by a company with global stature like Airbus Helicopters has tremendous positive impact to BCIT Aerospace and its students, staff, and instructors

(left to right) Daniel Luk, Colin Kilmaster, Romain Trapp and Claude Roy (Director, Training – AHCA)

Editorial Board:

Raj Rawana Colin MacDonaldChelsie AichelbergerKen Doig

- Toronto, Canada - PEI, Canada- Richmond, Canada- Fleetlands, UK

Magali Braumann Alex Youngs

- Paris, France- Toronto, Canada

Artwork & design: Laura Wood

WWW.VECTORAEROSPACE.COM

Jeff Poirier, President of Engine Services – Atlantic, recently presented a cheque to Susan Zambonin, Habitat for Humanity PEI Executive Director, at ES-A’s facility in Summerside. ES-A is supporting Habitat for Humanity and the construction of the first home in Kinkora, PEI. Habitat for Humanity on PEI is one of the most dynamic of the 69 Canadian affiliates, with five homes being constructed for five Island families in 2014.

Engine Services - Atlantic supports local Habitat for Humanity

The Langley Regional Airport (CYNJ) supports the City of Langley and surrounding areas by providing over 50 aviation-related businesses with a convenient and cost-effective location from which to conduct their trade. The Langley airport is renowned as a major centre for helicopter operations, maintenance, overhaul and flight training, and is home to the Canadian Museum of Flight whose facilities host the Langley Aero Club (LAC).

Helicopter Services – NA and Vector Aerospace Leasing Solutions participated in this year’s annual Canadian Owners and Pilots Association (COPA) Fly-In at Langley Airport by hosting a static display of one of its AS332L Super Pumas. Carl Hessberger, Manager of Structures, Composite and Manufacturing at HS-NA’s Langley facility, manned Vector’s display, distributing brochures and giveaways to many interested visitors including private pilots, aircraft home builders, Transport Canada Inspectors and even Langley’s Mayor, Jack Froese. The event was agreat success, with 85+ aircraft in attendance, and the weather was spectacular. HS-NA is proud to support the local aviation community in Langley, BC.

Vector Aerospace supports COPA Annual Fly-In at Langley Airport

(left to right) Jack Froese, Mayor of Langley, BC, Carl Hessberger, Manager of Structures, Composite, and Manufacturing at HS-NA’s Langley

Vector – UK’s Project Julius team, responsible for the embodiment of an avionics upgrade to 46 of the UK MoD’s fleet of Chinook aircraft, has been awarded supplier ‘Gold’ status by Boeing for First Time Quality (FTQ). This is an excellent achievement which reflects a six-month sustained 98.5% inspection satisfaction rate central to Boeing’s quality ‘buy off’ of the avionics embodiment. The FTQ now stands at 100%.

Project Julius involves the upgrade of the UK’s RAF Chinook Mk2 and Mk3 helicopters to Mk4 and Mk5 configuration. This major program, which involves over 70 technicians and support staff at Vector’s Fleetlands site, has now reached is halfway mark, with 23 of the 46 aircraft completed. The conversion includes upgraded and integrated cockpit displays, plus the addition of a third crew member seat. The new cockpit avionics include four multi-function displays and two stand-by flight displays, interfacing with the aircraft through vehicle management modules.

Speaking at an event held to recognize Boeing’s supplier ‘Gold’ ratings, Steve Hall, Senior Manager Supply Chain with Boeing Defence UK, said: “Boeing have been delighted with the quality improvements made by the Vector team over the last six months and the continued partnered approach of Boeing and Vector have been key to delivering this.”

Vector – UK Julius team achieves Boeing’s Supplier Gold Rating for First Time Quality

Helicopter Services – NA is now participating in the “Huey Online Forum” headed up by Altitude Aviation Service LLC. This forum creates a hub where Huey owners, operators and MRO providers can stay connected and up-to-date with the latest news and information on UH-1 aircraft around the world. With tabs on UH-1 maintenance, resources, sales and operators, this forum holds a wealth of information that can be of use to anyone associated with the Huey.

HS-NA is pleased to support the continued operation of the Huey. You can view the forum here: http://www.uh1ops.com/

Helicopter Services – NA participates in UH-1 Online Forum

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