Can I have that as a Half DayAligning Business need to L&D Programs

• Core Business VS Professional Development;

• Short Course VS Qualifications;

• Business metrics VS Learning Metrics;

• Training Value VS Productivity.

The Business outcomes disconnect

Strategic Goals

• What are the Strategic Goals of the Organisation?

• What Strategic Goal/s is the learning program supporting?

• Creates leverage, ownership, buy-in and engagement

Business Outcomes

• How does the learning program link to the business outcomes?

• How do participant outcomes link to business outcomes?

• How does the learning program link to staff performance?

Learning Transfer

• How will the learning program be supported in the workplace?

• Do Managers have content knowledge of learning program?

• What is expected of participants in the workplace post-training?

Learning Impact Map

Impact Map Questions

• Who is the Target population for training,• List the critical job tasks performed by the target

population which relate to the training being developed,• List key skills and knowledge required to perform

associated critical job tasks,• Determine key business result or driver for development

and delivery of training,• Determine Strategic goals to which the training relates,

and• Determine the measurement of success, relevant

metrics associated with the training.

Learning Development Map

Agile Development Methodologies

• One Key Business result • Build in Small increments (1-2 Weeks Development)• One well defined Goal• Small Teams• Regular (if not daily) Coordination• Continuous Feedback

Organisation Focused Measurement Metrics(What do we measure)

Organisation Focused Measurement Metrics(What SHOULD we measure)

How do we Measure Business Outcomes

Key Metrics we Measure

• Level 3 - Job Impact: % of staff who applied key training concepts;

• Level 4 - Business Impact: Quantitative and qualitative assessment of impact of training of achievement of strategic plan;

• Business Metrics (ROI) - Impact of training upon client service delivery; and

• Total Cost

Creates Business Satisfaction and Outstanding ROI