CAMERON UNIVERSITY LIBRARY

LIBRARY SERVICES

Fall 2009 Program Quality Improvement Report 2009-2010 1

Program actions since last assessment

Goal 1: Maintain a collection that allows students, faculty, and staff to meet most of their

information needs through library supplied materials.

1. Access to the library’s information sources has improved:

a. implementation of WorldCat Localb. addition of WebBridge

2

Patron Use Trends

Fall 2009 Program Quality Improvement Report 2009-2010 3

Patron Use Trends – Print/Electronic

2003-2004

2004-2005

2005-2006

2006-2007

2007-2008

2008-2009

Online Database Searches

209,891 288,341 398,233 469,038 481,738 550,725

Books Shelved and Borrowed

89,260 65,876 69,437 80,037 86,657 57,813

Periodicals Shelved 14,320 9,793 6,526 6,121 2,455 1,004Full-Text Articles Viewed

164,307

E-books viewed 3,387

Program actions since last assessment presentation

Goal 2: Improve students’ ability to locate information using the online catalog, periodical

databases, and the internet, and evaluate information.

a. Scores on the Basic Library Skills Test given in Comp I Information Literacy Classes

continue to indicate a consistent improvement from pre test to post test.

b. Librarians are assessing Blackboard students taking Comp I and Comp II.

4

Fall 2009 Program Quality Improvement Report 2009-2010 5

Basic Library Skills Test

Fall 2005

Spring 2006

Fall 2006

Spring 2007

Fall 2007

Spring 2008

Fall 2008

Spring2009

Pre-Test % of 100 61.13% 66.42% 69.00% 65.93% 71.90% 82.41% 72% 69%Post-test% of 100 81.79% 74.34% 80.42% 76.04% 70.75% 92.08% 81% 77%Students Assessed n/a n/a n/a n/a 116 56 70 76

Blackboard Library Test

Fall 2007

# of Students

Spring 2008

# of Students

Summer 2008

# of Students

Fall 2008

# of Students

Spring 2009

# of Students

Summer 2009

# of Students

Comp I Library Test Class Average 91.12% 8 84.62% 13 77.67% 15 84.49% 19 74.86% 11 84.74% 10Comp II Library Test Class Average n/a 11 91.14% 14 89.65% 17 93.33% 12 79.82% 11 79.60% 15CJ Reporting Class Average n/a n/a 87% 27 n/a n/a n/a n/a n/a n/a n/a n/a

c. Articles were the predominant resource cited in bibliographies analyzed. More than 50% of

articles were authoritative.

d. Students can be fooled by websites which represent themselves as periodical resources

but are shallow and lack content.

Fall 2009 Program Quality Improvement Report 2009-2010 6

Fall 2009 Program Quality Improvement Report 2009-2010 7

BibliographiesALL INCLUSIVE Fall

2008Spring 2009

Summer 2009

FY 08-09

Mean Percent

# of Bibliographies 0 215 0 215Total Citations 0 1181 0 1181 5.49Journal Article Citations (total) 0 546 0 546 2.54 43.26%Cited Books & E-Books owned by Cameron Library (total)

0 262 0 262 1.22 22.18%

Cited Books not owned by Cameron 0 77 0 77 0.36 6.52%Cited journals (authoritative & non-authoritative) owned by Cameron Library

0 487 0 487 2.27 41.24%

Cited authoritative journals owned by Cameron Library

0 299 0 299 1.39 25.32%

Cited non-authoritative journals owned by Cameron Library

0 188 0 188 0.87 15.92%

Cited journals not owned by Cameron Library

0 59 0 59 0.27 5.00%

Internet citations (total) 0 283 0 283 0.24 23.96%Cited authoritative Internet source 0 170 0 170 0.14 14.39%Cited non-authoritative Internet sources

0 113 0 113 0.10 9.57%

Other materials not owned (e.g. videos, software, interviews, etc.)

0 25 0 25 0.02 2.12%

Fall 2009 Program Quality Improvement Report 2009-2010 8

Goal 3. Provide an environment conducive to research and study.

a. A user survey was conducted in Spring, 2009. The 200 patrons responding rated CU Library at an overall satisfaction level of 4.2 out of 5. The

full report is available on our website.b. Changes include:

1. Alteration of library space.a. Added more study rooms and created more study space.

Fall 2009 Program Quality Improvement Report 2009-2010 9

b. Added help desk on second floor.c. Moved Interlibrary Loan to second floor.d. Created a food and drink area.

e. Added laptops, calculators and headphones for checkout.

f. Installed security cameras. g. Improved outside lighting. h. Installed new carpet.

Fall 2009 Program Quality Improvement Report 2009-2010 10

• Goal 3 Provide an environment conducive to research and study. (continued)

2. Collectionsa. Moved reference material to circulating collection.

b. Added over 9,000 books, e-books and Media items.

Fall 2009 Program Quality Improvement Report 2009-2010 11

Action plan

• Goal 1 (Collections)• 1. Implement user survey to determine patrons’

satisfaction with collections.• 2. Continue analyses of bibliographies to determine

which collections are most heavily utilized.• 3. Promote use of “Films on Demand” subscription if

subscription lease is approved.• 4. Purchase ebrary software to digitize archival

material.

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• 5. Purchase more Playaways and audit circulation thereof.

• 6. Maintain collection of textbooks; add textbooks as funds are made available.

• Goal 2 ( Instruction)• 1. Publish handouts for new editions of MLA and APA

manuals.• 2. Design and offer a library component for

University 101.

Fall 2009 Program Quality Improvement Report 2009-2010 13

• Goal 2 ( Instruction)

• 3. Improve Comp I and Comp II instruction by focusing on information literacy skills.

• 4. Provide seminar/workshop on copyright and plagiarism.

• 5. Determine if tutorials from SAILS project are appropriate for Cameron users.

Fall 2009Program Quality Improvement Report

2009-2010 14

• Goal 3 (Service)• 1 Investigate the use of an information KIOSK on the

second floor.• 2. Regularize library assistance on campus at a

location other than the library. • 3. Increase availability of second floor assistance.• 4. Re-arrange stacks to better accommodate

handicapped individuals.• 5. Implement ebrary content hosting index for

University Archives digital collection. • 6. Organize HLC resource room materials as

requested.Fall 2009 Program Quality Improvement Report

2009-2010 15