CALIFORNIA STATE POLYTECHNIC UNIVERSITY, POMONA

MHR 301Final Exam

Dr. Sharifzadeh

Multiple Choice Questions:

1. Turtlewear, Inc. periodically reviews the goals of the company. During the process, Turtlewear managers analyze their current strategies as compared to their competitors, determine goals that they will pursue and decide upon specific actions for each area of the company to take in pursuit of these goals. Turtlewear managers have been engaged in the management function of:

a. Organizingb. Planningc. Goal Coordinationd. Controllinge. All of the above

2. Simmons, Inc. recently embarked on an effort to increase coordination and cooperation within the company. During the process, Simmons managers reviewed and specified job responsibilities, grouped jobs into work units, and reallocated resources within the company. Simmons managers were exercising the management function of

a. planning.b. organizing.c. leading.d. controlling.e. budgeting.

3. When Mike Berry of Berry Enterprises realized that his plan to increase teamwork among lower-level managers was not producing the results he desired, he took quick action to make necessary adjustments. Mike was exercising the management function of

a. planning.b. organizing.c. leading.d. controlling.e. both a and c.

4. The reasons that different managers utilize varying techniques to manage include:

a. The organizational level that the manager works within causes her to emphasize some skills more than others.

b. Different manager’s personalities affect their preferred style of management.c. Managers have varying levels of education.d. Managers have varying levels of experience.e. All of the above affect management style.

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5. One of Tim McMillan’s primary activities in his career as a supervisor at a leading company is creating opportunities for and pursuing nonmangement employees in the business. Tim is most likely a (an)

a. frontline manager.b. tactical manager.c. middle-level manager.d. top-level manager.e. administrative controller.

6. Titles such as Foreman, Lead Bartender, Supervisor, or Site Manager typically belong to managers at what level?

a. Strategicb. Middlec. Topd. Operationale. Tactical

7. Operational managers play a crucial role in an organization because they provide:

a. the link between managerial and non-managerial personnel.b. discipline for problem employees.c. the key plans for an organization’s success.d. feedback on top management performance.e. Operational managers do all of the above.

8. As a manager at Tucker Canoe Company, Trish Davis spends much of her time supporting and coaching employees. Trisha would best be described as a(an)

a. frontline manager.b. tactical manager.c. operational manager.d. top-level manager.e. institutional controller.

9. Utilization of computers, Compilation of an Accounting Statement, and Writing advertising copy are all examples of which type of skill?

a. Technicalb. Professionalc. Conceptuald. Interpersonale. Quantitative

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10. Listening to employee suggestions, gaining support for organizational objectives, and fostering an atmosphere of teamwork are all considered

a. technical skills.b. interpersonal/communication skills.c. diagnostic skills.d. professional skills.e. all of the above.

11. Top management at Media Blitz, Inc. recognized the importance of employee morale and developed methods to tap into employee ideas. The overall process of how the agency operated was altered by incorporating employee input. The ability to foster employee teamwork and to develop common strategic goals is an effective use of

a. adapter skillsb. technical skillsc. tactical skillsd. conceptual and decision skillse. professional skills

12. The importance of conceptual and decision skills is exemplified by which of the following statements:

a. Decisions at higher levels have a more profound effect on the organization.b. Upper level managers typically operate in isolation from the rest of the organization.c. Supervisory level managers have the most contact with the operative employees.d. Managers at all levels need interpersonal skills in order to effectively communicate with

their subordinates.e. both b and d

13. The isolationist practices of the past must be discontinued for all of the following reasons EXCEPT:

a. organizations must respond to international competitionb. the United States is no longer the leader in major industries such as banking and

automobilesc. management practices of other countries such as Japan have proven to be effective and

worthy of learning fromd. the strength of communist societies is increasinge. all of the above suggest a future of global interdependence

14. Bianca, a new manager at Bottomline Inc., has been asked to focus on the competitive environment of the organizations. Which of these factors should Bianca focus on?

a. Government policiesb. Demographicsc. Substitutesd. Technologye. Social factors

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15. Jason was recently hired as the workplace safety compliance officer at Break-it-Down, Inc. Jason will have the responsibility to monitor regulations from which of these government agencies?

a. FCCb. EPAc. SECd. NLRBe. OSHA

16. The Department of Labor recently announced that it will be “stepping up” its enforcement of labor laws in the garment industry, which is considered to be one of the major violators of labor law in the United States and its territories. This illustrates the important interaction between organizations and their relevant

a. demographics.b. regulators.c. lawyers.d. labor officials.e. suppliers.

17. Advances in genetic engineering and biotechnology are expected to produce some food products that will become available year-round even in northern climates. These changes will provide grocers with an opportunity to reduce their shipping costs while at the same time, offering fresher produce to their customers. These advances are an example of changes in the

a. technological environment.b. economic environment.c. political environment.d. demographic environment.e. international environment.

18. By 2005, the number of older workers (55 and above) are expected to rise to about ______ percent of the U.S. labor force.

a. 42b. 63c. 31d. 15e. 4

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19. The proliferation of advertising for children’s items and the inclusion of young children in popular television shows suggests that marketing managers are very aware of the changes in which aspect of the macroenvironment?

a. Social and naturalb. Demographicc. Economicd. Internationale. Technology

20. Recent advances in genetic engineering and biotechnology are on the verge of developing produce that will ripen slowly, enabling consumers to obtain fresher produce nearly year-round. Some state legislatures however are considering legislation that would severely limit the sale of these products to consumers. This situation illustrates the need for organizations to keep abreast of changes in the

a. social and natural environment.b. suppliers’ environment.c. macro environment.d. competitive environment.e. none of the above.

21. People’s Express, a low-cost airline described as one of the excellent companies in the bestseller of the early 1980’s, In-Search-Of-Excellence, is no longer in business. Industry analysts state that although the service and price provided by the airline was what customers wanted, the larger airlines were able to drive People’s Express out of business through an aggressive price war. This scenario is illustrative of which aspect of the competitive environment?

a. Customersb. Regulatorsc. Competitorsd. The economye. Politics

22. Wal-Mart uses low pricing, American made products, and outstanding customer service in order to attract customers away from other competitors. This may be referred to as

a. product set-asides.b. unfair trade practices.c. deceiving customers.d. gaining competitive advantage.e. all of the above.

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23. The entry of many long distance companies into the long distance telephone service industry was only possible after the court system “broke up” the monopoly previously held by AT&T. This is an example of

a. enhancing barriers to entry.b. eliminating trade protectionism.c. unfair competition.d. enhancing trade protectionism.e. eliminating barriers to entry.

24. Upon researching the possibility of opening a new liquor store in his hometown, John Johnson discovered that the town council would only issue three permits to sell liquor and that these were already held by a restaurant, a tavern, and one off-sale in the town. The only recourse John had would be to try to buy one of the permits from one of the present owners of those establishments. The restaurant owner was the only permit holder willing to sell but the price that he demanded was beyond John’s ability to raise money. It appears that John will be unable to open a new liquor store unless he can

a. ignore the town council.b. manage to “steal” a permit.c. overcome the barriers to entry.d. eliminate the unfair trade practices.e. drive the restaurant owner out of business.

25. Which of the following might be considered a CUSTOMER?

a. Shoppers at the mallb. Students at the Universityc. Neiman-Marcus storesd. All of the abovee. None of the above

26. Paul P. Pototo works for a large contractor. Company policy requires that in hiring subcontractors, at least three bids must be received and that the lowest bid which meets specifications will be accepted. Paul decisions regarding the hiring of subcontractors would be classified as

a. minimizingb. programmedc. lacking structured. reprehensiblee. maximizing

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27. Managers of ABC, Inc. are contemplating whether to open the company’s first international branch in Europe or Asia. These managers are facing a ______ decision.

a. routineb. programmedc. well structuredd. nonprogrammede. satisficing

28. Tell All Industries has experienced financial losses for the past six quarters. The Board of Directors has decided that the organization will be reengineered. The decisions that must be made to accomplish this successfully can be classified as

a. programmed (in structure)b. in a condition of uncertaintyc. low in riskd. all of the abovee. none of the above

29. Patty Piper must decide if she should accept a position currently offered to her. The organization gave Patty two weeks to make a decision and today she must give them an answer. She had hoped to hear from another firm that she had interviewed with and evaluate the two together. Since the other firm has not called, Patty’s decision is

a. simpleb. complexifiedc. surrounded by uncertaintyd. lacking riske. programmed

30. Kathy has received two job offers. One if from a firm in a town that Kathy would like to live in but the other offer would pay more. Kathy is having a difficult time making a decision due to experiencing

a. internal conflictb. organizational conflictc. physical location conflictd. psychological conflicte. individual conflict

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31. The manager of The Gallery Restaurant noted that the restaurant had experienced a drop-off in the number of evening customers. The manager promptly ordered the chef to rewrite the evening menu. Customer feedback later indicated that the problem had not been the menu but poor service from the wait staff. The manager’s decision to have the menu revised suggest that she failed to

a. identify the problemb. evaluate the alternatives and consequencesc. properly diagnose the cause of the problemd. evaluate the decision and its consequencese. identify a solution

32. When evaluating the alternatives generated, a manager must consider which of the following?

a. Various scenarios and the effect of the decision for eachb. Available computer reportsc. Input from the groups of people affected by the decisiond. The potential consequences of the decisione. Al of the above must be considered

33. The manager of John’s Hardware Emporium knows that the economy can greatly affect his level of business. He has developed a marketing strategy to appeal to people who want to save money during a recession and a marketing strategy to appeal to people who value high levels of service and are willing to pay for it. Ron’s use of these strategies according to the state of the economy suggests that he

a. is facing a stable environmentb. utilizes contingency planningc. focuses on efficient decisionsd. engages in satisficinge. is a rational decision maker

34. Marilyn Onn recently faced a decision that required computation of financing which she had only limited experience with. She was able to determine an option that was within her department’s budget, but she could not be sure that her decision was the most efficient or effective. By selecting the option that was acceptable, she was

a. minimizingb. optimizingc. satisficingd. incompetent as a managere. putting off the decision

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35. Raoul has discovered during his formal evaluation of a previous decision that time estimates and resource allocations were too low. Raoul’s actions now should be able to

a. determine if the original decision can ultimately be implementedb. cycle back to the first stage of decision makingc. re-evaluate the original alternativesd. go to his developed contingency alternativee. alter the intended goals so that the present situation is satisfactory

36. Steve Hamilton of Hamilton Supply Co. needed to purchase a new hydraulic lift that was high in quality and durability, yet low in price. The lift he decided upon was neither the highest quality available, nor the lowest in price available, yet it had a good combination of attributes. Steve’s choice was

a. maximizing.b. satisficing.c. optimizing.d. minimizing.e. programmed.

37. Faculty thought processes by entrepreneurs include which of these that leads companies to failure?

a. I must consult others for decision making.b. E-commerce is expensive and difficult.c. We must make a profit to survive.d. My forecast are conservative.e. Fortunately, we do not rely on one customer.

38. Pearl Jam made a public statement that they had decided not to book any concerts through Ticketmaster as an objection to the virtual monopoly Ticketmaster has on the industry. The initial strong public support has been followed by fewer concerts, lower revenues, low overall public exposure, and more hassles for the band. In retrospect, the band’s decision seems to have

a. been improperly framedb. been socially irresponsiblec. discounted the futured. psychological conflicte. involved too many conflicting groups

39. When goals are unacceptable to the managers and employees charged with achieving them, a potential result would be

a. decreased turnover.b. a lack of rewards being distributed.c. low motivation to achieve organizational goals.d. enhanced participation in efforts at goal attainment.e. employee satisfaction.

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40. A program developed for the graduation at Easy Town High School can be described as a(n)

a. standing plan.b. single-use plan.c. contingency plan.d. “what-if” plan.e. unprofessional plan.

41. If expansion to Europe did not materialize, ABC, Inc’s backup plan is to expand to Asia. This back up plan is an example of

a. strategic plan.b. single-use plan.c. contingency plan.d. standing plan.e. trial-and-error plan.

42. Bill Thomas, human resource manager at Amarillys, Inc., has the task of translating organizational goals into specific plans for his subordinates within the human resources department. This task is called

a. strategic planning.b. situational analysis.c. tactical planning.d. SWOT analysis.e. operational planning.

43. Appropriate control systems for monitoring the planning process will

a. allow for alterations if the situation changesb. allow an organization to take corrective actionc. allow for changes in the implementation of the pland. all of the abovee. a and c, but not be

44. Essential to developing a system that will monitor and control the implementation of plans developed in the formal planning process is the establishment of

a. sanctions for improper performance.b. measurable performance indicators.c. a “control leader”.d. contingency plans for various scenarios.e. strategic planning motives.

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45. The establishment of measurable performance indictors is useless unless

a. a reward system is associated with goal implementationb. methods to detect deviations from the indictors is developedc. the monitor and control step is bypassedd. the indicators are measurable in terms of dollar savinge. all of the above

46. Typical strategic goals might include

a. production scheduling, training of personnel, accounting procedures, updating equipment used.

b. profit levels, share value, growth, return on investment, societal impact.c. advertising expenditures, sales levels, product use innovations, customer feedback

levels.d. absenteeism levels, benefit usage and value, human resource utilization, compliance

with civil rights laws.e. a and b, but not c and d.

47. Typical Operational planning might focus on

a. production scheduling, training of personnel, accounting procedures, updating equipment used.

b. profit levels, share value, growth, return on investment, social impact.c. advertising expenditures, sales levels, product use innovations, customer feedback

levels.d. absenteeism levels, benefit usage and value, human resource utilization, compliance

with civil rights laws.e. a and c, but not b and d.

48. Typical Tactical Planning might include

a. production scheduling, training of personnel, accounting procedures, updating equipment used.equipment used.

b. profit levels, share value, growth, return on investment, social impact.c. advertising expenditures, sales levels, product use innovations, customer feedback

levels.d. absenteeism levels, benefit usage and value, human resource utilization, compliance

with civil rights laws.e. c or d, but not a or b.

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49. Paul’s Pizza Parlors, a chain of full-service pizzeria’s, periodically compares its quality and service levels to other restaurants in order to continually improve their own performance. This practice is knows as

a. anti-trust promotion.b. investigative competition.c. benchmarking.d. trade studying.e. corporate spying.

50. In order to reduce production costs, Shaffer Tire Company decided to buy out a rubber plant and begin manufacturing their own rubber for their tires. This strategy is an example of

a. concentration.b. vertical integration.c. concentric diversification.d. conglomerate diversificatione. differentiation.

51. According to the opening case entitled “The Dash for Talent,” an interviewee at Dash, Inc. could expect to be asked

a. their SAT scores.b. the mission of his/her two employers.c. a brainteaser.d. directions.e. all of the above.

52. The Techstar manufacturing company has developed a new tractor which will be marketed toward developing third world countries. It is estimated that the demand for the new product will start out slow and accelerate as the product becomes increasingly familiar to worldwide consumers. In order to determine the number of workers necessary to staff the new production facilities. Techstar needs to conduct

a. a market segmentb. a utilization surveyc. a demand forecastd. an inventory calculatione. recruitment schedules

53. It is crucial to remember when selecting employees that your methods and questions must be

a. generated internallyb. utilized for every jobc. utilized for every applicantd. universally acceptablee. job related

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54. Which of these is the most effective recruitment sources?

a. Want adsb. Employee referralsc. Private employment agenciesd. Unionse. None of the above

55. Tom and JoAnn Both applied for a position with Merck Pharmaceuticals. After their interviews, they “compared notes” and found that they had been asked the exact same questions? Their interviews would be considered

a. unstructuredb. invalidc. valid according to empirical tests but not content testsd. structurede. a fluke

56. Rockland University requires all applicants to their Masters of Business Administration Program to take the G.M.A.T. exam. This exam measures the test taker’s aptitude for management by measuring things like verbal comprehension, mathematical calculations, and other necessary management skills. This type of test is classified as a

a. personality test.b. performance test.c. integrity test.d. cognitive ability test.e. none of the above.

57. Your roommate applied for a summer job as a bookkeeper for the county. As part of his employment screening, he was asked to take an exam that had general mathematical aptitude questions on it. This type of selection test is referred to as a

a. performance test.b. cognitive ability test.c. validity test.d. personality test.e. certification test.

58. Your company is in the process of hiring a spokesperson to appear in your television and print ads to promote your products. You are looking for someone with past experience as a spokesperson and have required that all applicants bring a portfolio of past advertising appearances for you to review. This requirement would be considered

a. discriminatory.b. a personality test.c. a performance test.d. an integrity test.e. to have low validity.

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59. The concept of employment-at-will

a. has yet to be utilized effectively in this country.b. is considered the largest threat to organized labor since 1935.c. appears to be eroding as courts find exceptions to the concept.d. is a progressive discipline policy intended to protect specific minority groups.e. none of the above.

60. A large health care facility recently laid off 5% of their workers. As part of the layoff, the workers were offered assistance with preparing a resume and given job search training. In addition, the workers’ benefits were extended for a one month period beyond their last date of employment. These efforts are

a. a non-taxable expense.b. helpful in minimizing the fears of non-affected employees.c. referred to as outplacement services.d. all of the above.e. b and c, but not a.

61. Becky Benson just completed her performance appraisal interview with her supervisor. Becky learned that she was getting a substantial raise, primarily due to the cost savings realized by her department during the past two years. She and her supervisor had previously targeted cost savings as an area for Becky to focus departmental efforts on. Becky’s evaluation appears to have been based on

a. production data.b. personnel data.c. management by objectives.d. judgmental measures.e. downsizing criteria.

62. To minimize the effects of the critical labor shortage (predicted to occur over the next two decades) on one’s own company, employers might choose to

a. adjust their pay level upwardb. adjust their pay structurec. establish a point-factor methodd. implement a comparable worth plane. alter their performance appraisal system

63. The typical employer today pays nearly _______ percent of payroll costs in benefits.

a. 10b. 40c. 60d. 85e. 100

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64. According to the opening case entitled “Adidas Enters a Three-legged Race,” the company’s three legs refer to the

a. company’s three new product divisions.b. three new sports the company is entering.c. three different company logos.d. traditional company logo.e. company’s three main competitors.

65. Companies in complex, dynamic environments with high levels of differentiation would be most successful with

a. low integrationb. intermediate integration.c. high integration.d. no integration.e. none of the above.

66. The board of directors overseeing an organization is responsible for

a. selecting the CEO.b. determining the firm’s strategic direction.c. assuring ethical and legal conduct.d. reviewing financial performance.e. all of the above.

67. The Pepperdine Manufacturing Company has weekly departmental staff meetings to determine the needs and activities of the various departments. It is intended that these meetings will enable each department to work together toward the organization’s goals. The meetings appear to be part of the organization’s efforts at

a. specialization.b. authority.c. centralization.d. coordination.e. retrenchment.

68. Rico Palomera had numerous duties delegated to him during his accounting internship. Many of these required that he obtained information from other departments. He was often frustrated because some departments repeatedly refused to share information with a “mere intern1” It would seem that Rico’s supervisor made the mistake of

a. delegating inappropriate tasks to an intern.b. taking credit for Rico’s accomplishments.c. overestimating Rico’s capabilities.d. delegating responsibility without also delegating adequate authority.e. “Passing the buck” for Rico’s performance.

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69. Marjorie had numerous duties delegated to her during her accounting internship. One of these was to present unfavorable financial statements to the Board of Directors. Marjorie (later) appreciated the opportunity to make a formal presentation but was very anxious before the during the presentation itself. It would seem that Marjorie’s supervisor made the mistake of

a. delegating inappropriate tasks to an intern.b. taking credit for Marjorie’s accomplishments.c. overestimating Marjorie’s capabilities.d. delegating responsibility without also delegating adequate authority.e. “Passing the buck” for Marjorie’s performance.

70. Which of the following is INAPPROPRIATE when delegating?

a. The ultimate responsibility remains with the delegating manager.b. People are assigned tasks to be carried out.c. A manager has a right to expect the subordinate to carry out the job and to take

corrective action as needed.d. Managers should utilize delegation to pass responsibility to their subordinates.e. People accepting delegated tasks need the power to draw upon resources necessary to

get the job done.

71. Which of the following tasks should NOT be delegated?

a. Firing a problem employeeb. Creating a report on profits and lossesc. Researching a lease v. buy optiond. Hiring anew employeee. None of the above are appropriate for delegation

72. Tami Dole recently accepted a job with a large insurance firm as an internal auditor. Tami has found that her new job is quite different than the internship she had at an accounting consulting firm. The insurance firm has strictly defined job responsibilities and lines of communication. It seems that for every decision that Tami needs to make, approval must be obtained from upper management! Overall, she has found the atmosphere to be quite formal as compared to the internship. Tami has concluded that the insurance firm has

a. a wide span of control.b. a high degree of centralization.c. decentralized authority.d. a matrix design.e. an ineffective structure.

73. Subdividing an organization into smaller units is

a. departmentalization.b. usually less cost efficient.c. more expensive.d. not effective for decentralized organizations.e. all of the above.

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74. Which form of departmentalization is useful in a stable environment with a low need for flexibility?

a. Geographicb. Functionalc. Matrixd. Customere. Product

75. Which type of departmentalization requires diligent attention to managing decentralization and delegation?

a. Functionalb. Productc. Customerd. Geographice. Geometric

76. Player Sporting Goods began business by making shoes for athletes. They soon expanded into making shoes for non-athletic purposes. They now manufacture and distribute clothing, sporting equipment and protective sports gear worldwide. They are departmentalized by athletic equipment, shoes, and clothing. Player utilized which form of departmentalization?

a. Geographicb. Functionalc. Matrixd. Customere. Product

77. MGT Sporting Goods began business by making shoes for athletes. They soon expanded into making shoes for non-athletic purposes. They now manufacture and distribute clothing, sporting equipment and protective sports gear worldwide. They are departmentalized by products sold to serious athletes, products sold to “weekend” athletes and products sold to sports teams. MGT has utilized which form of departmentalization?

a. Geographicb. Functionalc. Matrixd. Customere. Product

78. Which of the following is an advantage of matrix departmentalization?

a. Information needs are managed more easilyb. Employees are able to focus on unique customer needsc. Efficient resource utilizationd. Decision making and lines of communication are simplee. all of the above

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79. Which of these is a disadvantage of the matrix design?

a. Decision making is decentralized.b. Resource utilization is inefficient.c. Upper management loses touch with operational levels.d. Jockeying for power over subordinates can arise.e. Dual career ladders exist.

80. The matrix organization today

a. must be looked at as a process.b. is primarily a change to the structure of an organization.c. has not proven effective at consolidating costs.d. has fallen out of favor with profit-oriented organizations.e. all of the above have proven true of matrix organizations.

81. Which of the following individuals is displaying good corporate citizenship?

a. An employee who initiates a union organization drive.b. An employee who donates money to his church.c. An employee who skips her lunch break.d. An employee who boasts about his company’s high quality.e. An employee who recycles her aluminum cans.

82. Which of the following goals is likely to stimulate performance according to the guidelines of goal-setting theory?

a. Increase quality levels.b. Obtain sales levels 15% over the previous year.c. Sell 85% of defective items overseas within two years.d. Develop a cure for AIDS this year.e. Employees who are late for work will be docked ½ day’s pay.

83. Ted Reese is known to favor some of his employees over others. For those he dislikes, he sometimes sets impossible performance goals so that they cannot possible succeed. This is an example of

a. positive reinforcement.b. negative reinforcement.c. punishment.d. extinction.e. none of the above.

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84. Jim Elsey recently took two employees off probation because their performance had greatly improved. This action demonstrates

a. positive reinforcement.b. negative reinforcement.c. punishment.d. extinction.e. none of the above.

85. According to Maslow, the average person is only 10% self-actualized. The implication for managers from this is to

a. fully satisfy lower-level needs so that employees are motivated toward self-actualization.

b. gain specific information on what each employee considers personal fulfillment.c. assign pay levels that are commensurate with employee needs as well as employee

performance.d. create an environment that provides autonomy, responsibility and challenging

assignments.e. realize that employee needs are not likely to be met at the workplace.

86. Phil Graalum loves his job. It offers him the opportunity to meet lots of people, to work outdoors, and to do things his own way. Phil has joked that he would be glad to do his job even if they didn’t pay him but that he’s sure glad they do! Phil’s job appears to be

a. unrealisticb. extrinsically rewarding.c. satisfying his power needd. intrinsically rewardinge. overcompensated

87. A recent article espousing the rewards of golfing stated that perhaps the best aspect of the game is not that you play against your partners but that you play against yourself by striving to lower your score. The author of the article evidently finds golf to be

a. expensive.b. important to relatedness needs.c. intrinsically rewarding.d. instrumental.e. relaxing.

88. According to Herzberg, the key to true job satisfaction and motivation to perform lies in the

a. hygiene factors.b. characteristics of the workplace.c. motivators.d. job itself.e. both C and D.

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89. Pete Thompson’s job responsibilities were recently changed as part of a decentralization effort taking place at his place of employment. He is to decide when a file’s status is to be altered rather than only altering files at his supervisor’s discretion. Pete is pleased that his judgment is now utilized and valued by his employer. Pete’s job has been

a. encompassed.b. enlarged.c. expanded.d. enriched.e. explored.

90. Which of the following aspects of Quality of Working Life relate to job enrichment?

a. Adequate and fair compensationb. Jobs that develop human capacitiesc. A chance for personal growth and securityd. a and be. b and c

91. Sue Woon recently attended a statistical analysis update course for her job as a terminal operator. As Sue or her computer detect problems in the process that she supervises, Sue will have the capability to correct most problems as they are detected. It is hoped that this will be more efficient and avoid unnecessary waste and scrap. This process of control is called ______ control.

a. specialistb. centralizedc. machined. operatore. analysis

92. It was recently announced that all assembly workers are to arrive 15 minutes early for their shift in order to be outfitted in specialized gear that will reduce minute particles from the environment from entering products being assembled. Products are then assembled in a controlled environment. This requirement reflects ______ control.

a. feedbackb. specialistc. feedforwardd. operatore. concurrent

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93. Electronic monitoring of telemarketers’ conversations with potential clients is an example of ______ control.

a. operatorb. concurrentc. preliminaryd. technologicale. feedback

94. Which managers primarily deal with a short time horizon and concurrent control.

a. Top managesb. Tactical managersc. Operational managersd. All of the abovee. a and b only

95. External audits are conducted for each of the following reasons except one. Choose the EXCEPTION

a. to enhance one’s own competitive advantage.b. to fulfill a request of the audited company.c. to consider the other company for merger/acquisition.d. to evaluate the other company as a supplier.e. to consider the other company for divestiture.

96. Graphite Enterprises has begun a new system of allocating costs according to their activities rather than expenses. For example, labor expenses are costed against employee tasks rather than salary and benefits. This practice is referred to as

a. cost accounting.b. accounting auditing.c. task accounting.d. activity based costing.e. allocation costing.

97. Simon has just reviewed a number of indicators of financial control The one that troubles him indicates that the company may have trouble meeting its short-term financial obligations. Simon is concerned about

a. the profit and loss statement.b. the profitability ratio.c. a leverage ratio.d. current assets to current liabilities ratio.e. the return on investment ratio.

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98. Employees who refuse to do tasks beyond the requirements of their formal job descriptions are displaying

a. excessive subordination.b. tactical behaviors.c. rigid bureaucratic behaviors.d. resistance to supervision.d. resistance to change.

99. Francine was new to this organization but quickly recognized the annual budgeting session. Mid-level managers were asking for unrealistically high budgets while top management was attempting to require budgets under last year’s actual expenditures. These strategies are referred to as

a. budget breakdowns.b. bureaucratic budgeting.c. budget resistance.d. tactical behaviors.e. rigid behaviors.

100. Your text equates the effective use of clan control with

a. reduced bureaucracy.b. enhanced vertical communication.c. empowerment.d. job security.e. a lack of individual judgment.

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