cagatay uludag_resume

Cagatay Uludag │ Calea Vitan 104/130, Sector 3, Bucharest │+40(753)311789│ [email protected]

Deputy General Manager

result-oriented professional executive, with 18 year track record of working within a highly competitive, target

oriented financial institutions and of achieving sales targets consistently. Progressively took new challenges in

different countries, such as Ukraine, Belgium, Germany, Romania and Turkey, and delivered reputable and outstanding

results. Competent and ambitious professional with the ability to adopt new economic and social climates quickly to

identify and analyze the needs of the business to fulfill any given targets. Well-organized and experienced during start-up

business environment with the expertise of strategic planning, budget preparing, and best-fit personnel selecting.

Business Leadership Customer Personal

Start-up Business Planning People Management Account Management Executive Presentations

Sales Plan Budgeting / Forecasting Sales Team Motivation Strategic Partnership Building Executive Networking

New Business Development Recruitment and Retention Customer Service and Retention Commercial Judgment

Pricing and Contract Negotiation Personal Development Customer Needs Assessment Unique Problem Solving

Strategic Business Planning Career Assessment and Valuation Joint Project Design Effective Follow-up

PROFESSIONAL EXPERIENCE

Ergo Insurance S.A. (former Credit Europe Insurance S.A.) · Bucharest, Romania January 2012 – Present Deputy General Manager Reporting directly to the General Manager with the responsibility of three different sales distribution channels. Sales channels are Direct Sales, Bank and Financial Institutions and Retail and Corporate Brokers. Member of Company’s Senior Executive Management team and Risk Committee. Main Responsibilities;

Supervise all 3 distribution channels of the company; Direct Sales, Bank and Financial Institutions and

Retail and Corporate Brokers which is total production is 55M lei (12.2M eur) in 2016.

Prepare budgets for all sales channels, in terms of new sales and renewals of existing portfolio, develop

strategy, tactics, sales plans and profit targets for all distribution channels and follow-up company sales

and providing reports to Management Team and higher management.

Work closely with group companies’ top management in order to provide support for mutual business

activities between company and rest of the group companies. Develop relation and support for daily

activities and operation for group companies for bancassurance activities and their own interest

insurance business.

Leadership of 14 Regional Managers in Romania and Business Development Manager for Corporate

Brokers. Oversee their professional development and training, creating sales incentives and close follow

up sales target achievements.

Represent company in conferences, trade fairs and networking events where high-level group and

company presentation is required.

A

a: Calea Vitan 104/130, Sector 3, Bucharest

t: +40(753)311789 t: [email protected] Cagatay Uludag


Key Accomplishments;

Intermediary agreements have been signed with 5 Corporate Brokers in 2013-2014 period, and reached

5% of the entire portfolio in the first year of activating the department

Even though the partner bank decreased branch network by 15% since 2012, the intermediated

premium keep its level of 2012 in 2015

Increased the number of regions, from 6 to 14 in 8 months, including requiting regional managers.

Played a key role during the due diligence and finalizing the merger of Credit Europe Asigurari and ERGO

Austria International AG.

Credit Europe Bank N.V. · Antwerpen, Belgium January 2011 – January 2012 Branch Manager

Belgium Branch is the only branch in the country which provides mainly saving and lending products to its customers by online banking. Reporting directly to Retail Banking Division Director, which is located in Frankfurt, Germany. Main responsibility is to manage and conduct daily operations of the branch, manage branch P&L, keep the personnel motivated and ensure sales targets achieved.

Main Responsibilities;

Exercise administrative and managerial control over all retail banking activities, including all aspects of

branch operations; sales, customer service, personnel and operations.

Supervise hiring, training and coaching of 2 sales manager, 1 deputy branch manager and 9 operational

staff and maintaining excellence service levels by effectively allocating staff resources within the branch.

Perform regular visit to National Bank of Belgium, prepare financial reports with the help of Financial

Department in the Netherlands and Germany and present Bank in front of regularity authorities.

Represent the Bank in various professional and community meetings to strengthen the Bank’s image

and seek business development opportunities.

Key Accomplishments; Issued 33M EUR loan during fiscal year, which is 30% of the total outstanding.

Signed intermediary agreement with the biggest lending broker in the country

Promoted 3 key personnel to higher titles after taking over branch.

Credit Europe Bank N.V. · Frankfurt am Main, Germany August 2009 – January 2011 Assistant Vice President

In the Eurozone, centralized out of Frankfurt, the Bank offers direct retail banking product to customers by online banking and lending intermediaries. Reporting to Retail Banking Vice president, responsible for the lending business portfolio by distribution channel called Indirect Sales which is provided by intermediaries. Main Responsibilities;

Develop strategy, tactics, sales plans and profit targets for the sales channel, oversee monthly and

quarterly assessments and forecasts of channel’s financial performance against budget.

Regularly pay visits to new prospect intermediaries to convince them to sign collaboration agreement

with the Bank and to the ones which are already working in order to increase the share provided by

them.

Key Accomplishments; Issued 29M EUR loan during fiscal year, which is 22% of the total outstanding.

Play key role in project called BPR which aimed to bring excellence process management for every phase

of the loan issuance


CJSC Credit Europe Bank · Kiev, Ukraine August 2007 – August 2009 Branch Network Sales Group Head The Bank is the first bank with in the Group which started its operations from scratch with all 3 business lines; Retail , Corporate and SME Banking, at the same time; Retail, Member of Retail Banking Management team, which created all retail banking business process and documentation from Zero and reporting directly to Retail Banking Deputy Division Head . Main Responsibilities;

Define standard processes and procedures, roles and responsibilities related to all Retail Banking

personnel within Branch network and as well as head office personnel. Work closely with the Accounting

and Legal department to prepare sales manuals and procedures documentation for assuring to fulfil of

the requirements of National Bank of Ukraine.

Makes onsite visit to branches to make sure that the Sales Force acquainted with sales procedures and

takes the measures for assuring the quality of the sales activity. Provides the sales force with regular

information on all new products, procedures and techniques and constant support in their day-to-day

activities

Member of the management team for preparing the roll-out plan for branches and oversee the budget

realization, interviewing, hiring and training best-fit personnel to branches to accomplish the overall

goals set by the management.

Key Accomplishments; Opened from Zero to 13 retail fully operating branches in 2 regions.

Signed with Western Union collaboration agreement in fastest record time after start operation in

Ukraine

EDUCATION

Bachelor of Science in Statistics

Hacettepe University, Turkey 1996

Master of Science in Business Management

Cankaya University, Turkey 2002

LANGUAGES

Mother language Turkish, Fluent in English, Business profiency in Romanian

ACTIVITIES

Aviation Club in University - Certified Paraglider/Parachuter

Amateur drummer

The professional references to be provided once mutual interest is established.

cagatay uludag_resume

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