cag, one changi...project: changi app document details name version number description...

CAG, ONE Changi

2.0

User Manual

JUN, 2019

Version 1.0

Tata Consultancy Services ONEChangi_usermanual_v1.0

TCS – Changi Confidential ii

Notice

© 2019 Tata Consultancy Services Limited

This is a controlled document. Unauthorized access, copying, replication or usage for a purpose other than for which it is intended, are prohibited.

All trademarks that appear in the document have been used for identification purposes only and belong to their respective companies.


TCS – Changi Confidential iii

Document Release Note

Notice No.:

Customer: Changi Airport Group (Singapore) Pte Ltd

Project: Changi App

Document Details

Name Version Number Description

ONEChangi_usermanual_PartnerAdmin_v1.7_revd 1.0

Revision Details

Action Taken (add/del/change)

Previous page number

New page number Revision description

Change Register serial numbers covered:

The documents or revised pages are subject to document control.

Please keep them up-to-date using the release notices from the distributor of the document.

These are confidential documents. Unauthorized access or copying is prohibited.

Approved by: Authorized by:

Date: Date:


TCS – Changi Confidential iv

PF2060C

Document Revision List

Customer: Changi Airport Group (Singapore) Pte Ltd

Project: Changi App

Document Name: ONEChangi_usermanual_v1.0

Release Notice Reference (for release)

Revision Number

Revision Date

Revision Description

Page Number

Previous Page

Number

Action Taken

Addenda/ New Page

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Reference


TCS – Changi Confidential v

About this Document

Purpose

This manual has been written to help the admin understand and use the ONE Changi application. It presents the functional capabilities and operational details of the communities in Changi Airport Group (CAG), and contains the procedures that the admin should know for performing the admin business tasks. The manual also provides in depth analysis to guide the admin for every different type of module. Furthermore, it enables smooth execution carried out by the admin by enhancing top quality learning experience for the learners.

Intended Audience

This manual is intended for the authorized Admins

Organization of this Document

Information in this document has been organized as follows:

Organization of the Document

Chapter Description

Introduction Introduces the application

Getting Started Provides details on the steps to be performed by the partner admin


TCS – Changi Confidential vii

Contents

1. Introduction ...................................................................................................... 13

1.1. Features ........................................................................................................................... 13

1.2. User Roles and Access Rights ......................................................................................... 13

2. Getting Started ................................................................................................. 15

2.1. Logging In ........................................................................................................................ 15

2.2. Landing Page ................................................................................................................... 16

2.2.1. Calendar and Course Navigation .............................................................................. 16

2.2.2. Course Registration .................................................................................................. 17

2.3. Class Creation.................................................................................................................. 22

2.4. Class Attendance ............................................................................................................. 25

3. Social Feed ....................................................................................................... 29

4. Announcement................................................................................................. 32

5. ONE Changi TV (OCTV) ................................................................................... 33

5.1. Creating Categories ......................................................................................................... 33

5.1.1. Create Categories Details ......................................................................................... 34

5.1.2. Creating Videos inside Categories ............................................................................ 35

5.1.3. Video Configurations ................................................................................................ 35

6. Quiz, Evaluation and Question Bank ............................................................. 37

6.1. Course Quiz ..................................................................................................................... 37

6.1.1. Course Quiz Basic Details ........................................................................................ 37

6.1.2. Course Quiz Setup ................................................................................................... 42

6.2. Stand Alone Quiz ............................................................................................................. 42

6.2.1. Standalone Basic Details .......................................................................................... 42

6.2.2. Standalone Quiz Setup ............................................................................................. 43

6.3. Evaluation ........................................................................................................................ 44

6.3.1. Evaluation Basic Details ........................................................................................... 44

6.3.2. Evaluation Setup ...................................................................................................... 44

6.4. Quiz and Evaluation Question Bank ................................................................................. 44


TCS – Changi Confidential viii

7. Course .............................................................................................................. 46

7.1. Classroom Course............................................................................................................ 46

7.1.1. Classroom Basic Details ........................................................................................... 46

7.1.2. Classroom Setup ...................................................................................................... 47

7.2. E-Learning Course ........................................................................................................... 49

7.2.1. ELearning Basic Details ............................................................................................ 50

7.2.2. ELearning Card Selection ......................................................................................... 50

7.2.3. ELearning Update Card ............................................................................................ 53

7.2.4. ELearning Setup ....................................................................................................... 54

7.2.5. ELearning Preview ................................................................................................... 54

7.3. Blended Course ............................................................................................................... 55

7.3.1. Blended Basic Details ............................................................................................... 55

7.3.2. Blended Card Selection ............................................................................................ 55

7.3.3. Blended Update Card ............................................................................................... 56

7.3.4. Blended Setup .......................................................................................................... 56

7.3.5. Blended Preview....................................................................................................... 56

7.4. Published Courses ........................................................................................................... 57

7.4.1. Course List ............................................................................................................... 57

7.4.2. Course Details .......................................................................................................... 58

8. User Management ............................................................................................ 60

8.1. Creation of Users ............................................................................................................. 60

8.2. Updating User Information ................................................................................................ 64

9. Logging Out ..................................................................................................... 66


TCS – Changi Confidential ix

List of Figures

Figure 1 Login Page ........................................................................................................................ 15 Figure 2 Helpdesk Technical Support .............................................................................................. 15 Figure 3 Calendar Functions ............................................................................................................ 16 Figure 4 Calendar Course Registration ............................................................................................ 17 Figure 5 Registration Page .............................................................................................................. 18 Figure 6 Batch Registration Popup .................................................................................................. 18 Figure 7 Sample User Upload .......................................................................................................... 18 Figure 8 Validation Error for blank field and invalid format ................................................................ 19 Figure 9 Validation Successful ......................................................................................................... 19 Figure 10 Registered Learner found in Registration page ................................................................. 20 Figure 11 Swapping Participants from the same Classroom Course ................................................. 20 Figure 12 Transferring to other Classroom Session .......................................................................... 21 Figure 13 Edit Participant................................................................................................................. 22 Figure 14 Class Creation Schedule Training .................................................................................... 23 Figure 15 Registration Dates with Class Venue................................................................................ 23 Figure 16 Class Schedule (first part) ................................................................................................ 24 Figure 17 Calendar popup to set dates used in allocation................................................................. 24 Figure 18 Select Cluster based on allocation ................................................................................... 25 Figure 19 Input field for cluster ......................................................................................................... 25 Figure 20 Mark Attendance for a course .......................................................................................... 26 Figure 21 Attendance for a certain course ........................................................................................ 26 Figure 22 QR code for marking attendance ...................................................................................... 27 Figure 23 Download Attendance and Door List ................................................................................ 27 Figure 24 Excel file for attendance ................................................................................................... 27 Figure 25 Social Feed...................................................................................................................... 29 Figure 26 Create Post by Admin ...................................................................................................... 30 Figure 27 Admin Post Permission .................................................................................................... 30 Figure 28 Admin Post Start/End Date .............................................................................................. 31 Figure 29 Create Announcement ..................................................................................................... 32 Figure 30 Uploaded image after attachment..................................................................................... 32 Figure 31 OCTV home page ............................................................................................................ 33 Figure 32 Create OCTV Category .................................................................................................... 34 Figure 33 Create OCTV Category .................................................................................................... 35 Figure 34 Upload Video for OCTV ................................................................................................... 36 Figure 35 Course Quiz basic details................................................................................................. 37 Figure 36 Title field validation message ........................................................................................... 38 Figure 37 Course Quiz adding a section .......................................................................................... 38 Figure 38 Course Quiz created section ............................................................................................ 38 Figure 39 Course Quiz add question selection ................................................................................. 39 Figure 40 Add new question ............................................................................................................ 39 Figure 41 Multiple Choice Question ................................................................................................. 40 Figure 42 Multiple Response Question ............................................................................................ 40 Figure 43 True or False Question .................................................................................................... 40 Figure 44 Fill in the blank Question .................................................................................................. 40 Figure 45 Open ended Question ...................................................................................................... 40 Figure 46 Match the following Question ........................................................................................... 41 Figure 47 Import from question bank................................................................................................ 41 Figure 48 Quiz Setup without setting duration .................................................................................. 42 Figure 49 Course Quiz with set duration .......................................................................................... 42 Figure 50 Standalone Basic Details ................................................................................................. 43 Figure 51 Standalone Setup ............................................................................................................ 43 Figure 52 Evaluation Add Question .................................................................................................. 44 Figure 53 Question Bank Homepage ............................................................................................... 45 Figure 54 Type of course ................................................................................................................. 46 Figure 55 Create New Classroom Course Screen ............................................................................ 47 Figure 56 Validation of the course title field ...................................................................................... 47 Figure 57 Classroom Course Setup ................................................................................................. 48


TCS – Changi Confidential x

Figure 58 Successful registration email template ............................................................................. 49 Figure 59 Create New ELearning course ......................................................................................... 50 Figure 60 ELearning Course Card Selection .................................................................................... 51 Figure 61 Uploading Image Content for ELearning Course............................................................... 51 Figure 62 Play Preview .................................................................................................................... 52 Figure 63 Update Card from Question Bank..................................................................................... 53 Figure 64 ELearning Update Card stage .......................................................................................... 53 Figure 65 ELearning Successful Registration email template ........................................................... 54 Figure 66 ELearning App Notification Reminder ............................................................................... 54 Figure 67 ELearning Preview page .................................................................................................. 55 Figure 68 Blended Setup Successful Registration for email template ............................................... 56 Figure 69 Blended course preview page .......................................................................................... 57 Figure 70 Course List ...................................................................................................................... 58 Figure 71 Course Detail for different course type from top to bottom (Blended, Classroom and ELearning course) ........................................................................................................................... 59 Figure 72 Course Detail Menu from left to right (left: Classroom Course Type, right: ELearning and Blended Course Type) ..................................................................................................................... 59 Figure 73 User Management Home Page ........................................................................................ 60 Figure 74 Company Name page ...................................................................................................... 60 Figure 75 Cluster List....................................................................................................................... 61 Figure 76 Create new cluster ........................................................................................................... 61 Figure 77 Group List ........................................................................................................................ 62 Figure 78 Create new Group............................................................................................................ 62 Figure 79 User List .......................................................................................................................... 63 Figure 80 Create new User .............................................................................................................. 63 Figure 81 Search for User ................................................................................................................ 64 Figure 82 Manage QSM Admin found from Master Level ................................................................. 64 Figure 83 Add new QSM admin ....................................................................................................... 65


TCS – Changi Confidential xi

List of Abbreviations

Abbreviation Expanded Form

TCS Tata Consultancy Services


TCS – Changi Confidential 13

1. Introduction

ONE Changi is mobile learning application that allows CAG’s airport partners to create, and push media contents to their respective companies. Additionally, airport partners are also able to register their employees for QSM training programs. The registration portal contains functions such as course registration, e-learning, collaborative learning capabilities, attendance marking, and a database for storing, retaining, reporting and tracking purposes. It also encompasses the integration of social features and system modules that entices the airport community while incorporating the functionality of the existing class registration portal. The mobile app is compatible for all smart devices, tablets or mobile phones on iOS, Android and Windows to integrate with the Learning/Social Management System (LMS).

1.1. Features

Key features of ONE Changi 2.0 are as follows:

User profile

Authentication

LMS( Web admin module for course, registration, quiz and other learning content, attendance and reports)

OCTV

Mobile app learn module

Leaderboard

Email and in-app notifications

Newsfeed, Social Feed, Communities, Happenings

Admin module and Reports for social features

1.2. User Roles and Access Rights

This section describes the roles and access rights of various Admins that supports the application.

Table 1: User Roles and Access Rights

Access Rights Roles

Trainer Trainer Admin QSM Admin Partner Admin

Cluster Admin

Learner

role_matrix_v3.xlsx



2. Getting Started

Access to ONE Changi is limited to authorize Admins. To use it, the admin must first log on to using the admin user ID and password. Once logged in, the system allows the admin to start any of the modules to which the admin have access rights.

2.1. Logging In

In the Login dialog box, enter the admin username and password, and click Login. The main page appears.

Figure 1 Login Page

There will be a ‘Forgot password’ link to reset the password. There is a support link which will appear as a popup for helpdesk of the technical support as shown in Figure 2.

Figure 2 Helpdesk Technical Support



2.2. Landing Page

Once the admin are successfully logged in to ONE Changi web, the admin can see the following landing page. This can be used to interact and perform various tasks and operations.

2.2.1. Calendar and Course Navigation

Following are the functionalities for the calendar.

Figure 3 Calendar Functions

Calendar: Contains all important information about the courses available on a daily basis and option to register from there. The admin will be able to filter by dates, days and contents, and also a search bar to facilitate a quick access to vital information.

Calendar Day Box: Key information such as, the course title and number of vacancies are indicated at a glance, with color indicators for type of courses. For example dark blue dot for Ready To Serve (RTS). By hovering the mouse over the course name, a small pop will appear to show further details such as, venue, trainer, registration end date, and action items such as, viewing details and register for classes.

Side Bar: It has all the important functions. All essential and commonly used functions at a glance. These include Dashboard functions, Calendar, Workspace, Tools, Admin functions, along with their sub functions.

Hamburger icon: The hamburger icon will hide/show the side menu.

Logo/Home Page Button: One Changi Logo, also serves as a home button to come back to the landing page, if clicked on.

Setting: It provides access to user configurations such as logging off from sessions.

Course Search Bar: Search bar to search for relevant course. Flip the Month: This has an option to flip through the month one by one.

Course Search Bar

Flip Through

the Month

Courses Day Box Courses in a day are indicated by color. Details can be seen through hovering the mouse over course title

Side bar - All essential and commonly used functions at a glance

Hamburger icon Full spectrum of user functions applicable

Logo /Home Button

User Settings Log off button



2.2.2. Course Registration

The admin is able to click on any course listed on the screen which is displayed, by default, for this month. Courses are navigable by flipping through the months as mentioned from the Calendar Navigation page.

Figure 4 Calendar Course Registration

The details for the course can be displayed by clicking on it. The details consist of course title, trainer, vacancy and registration day. Courses in a day are indicated by color, which the instructions are elaborated from Classroom Basic Details page. Take note that courses in a day are subjected to maximum of seven views.

Batch Registration

The details found for registering learners are elaborated in Classroom Setup page before the class is able to be allocated for training. Details about the learners can be filled up from a template before it can be uploaded into the system.

The admin is required to navigate to the Participants tab and click on the Registration button.

Course Title Available from classroom course which has been previously by the admin

Trainer Trainer who is involved in training the learners based on what is shown on the course title

Vacancy Number of vacancy available for learners. Once the value reached ‘0’ the value will change to ‘FULL’.

Registration Date The date in which the learner would not be able to register for the particular course.

Course Registration Enable learners to be registered for course



Figure 5 Registration Page

The registration page contains all the necessary details created from Classroom Course page and Calendar and Course Navigation page. The details have course title, course type, date and time of the program, vacancy, trainer name and the remaining time before course registration ends.

Next, the admin has to click on the registration button to proceed with the learners’ registration. A popup for batch registration will be displayed.

Figure 6 Batch Registration Popup

The admin are required to download an Excel template file by clicking on the “Generate Registration Template File” button. The file name “sample_user_upload” are required to be filled and uploaded.

Figure 7 Sample User Upload

The Excel template has the following headings (displayed from left to right):

Course Title

Course Type

Date and Time of course

Course Registration

Remaining Time

Trainer

Vacancy

Registration Button

Classroom Settings



Mobile Number: The mobile number comprises of country code and area code. The input only accept number and does not accept other text or symbols.

Full name as per NRIC/Passport: Insert the name as shown in your identification card or passport.

Candidate Email: Insert the company email for any employee. This field is optional.

Cluster: Insert based on the options (Commercial, Airport Operation, and Jewel) where companies are indicated in Cluster level.

Company: The partner company found based on clusters.

Date of birth: This input is optional. The date of birth (YYYY-MM-DD) of the employee.

The details have to be filled below the headings. Some columns like the date of birth are optional and are required to be filled in a specific format (YYYY-MM-DD). The particulars are required to be very specific and accurate, following word for word in the system records, in order to prevent any validation error (refer to Figure 8). There would be an indicator on which row the error from the Excel is found, which row of fields is blank and which row consist of incorrect format.

Otherwise, if all the particulars are correct, the admin can click on the “Choose File” button from Figure 6 Batch Registration Popup to select the updated “sample_user_upload” Excel file. Click on the “Register” button to upload the file. The correct validation status is shown in Figure 9 where the admin can click on the “PROCEED” button to update the record found in the Registration page (Figure 10). It is possible for multiple

Figure 8 Validation Error for blank field and invalid format

Figure 9 Validation Successful



Figure 10 Registered Learner found in Registration page

Swapping, Transferring, Editing, Deleting Participants

As shown in Figure 10, there are four actions selectable to modify the sessions a participant should attend.

Swap: The admin is able to swap with other participant the date and session from the same course. This feature allows flexibility in the schedule in case that he or she could not turn up for the course.

Transfer: The admin is able to transfer participant of different date or session.

Edit: The participant details are editable through this link

Delete: Delete participant attending this course.

Figure 11 Swapping Participants from the same Classroom Course

The date chosen must be not be before the current date, the session availability must have already been created and displayed inside the Landing page, and the company name must have been registered by the admin in the system. The participant name is only listed after batch registration.



Figure 12 Transferring to other Classroom Session



Figure 13 Edit Participant

The admin can also delete participant from the course. This action removes a row from the record.

2.3. Class Creation

The admin can allocate registered participants for classroom sessions. The admin has to click on the Course link under the Workspace module. Next, he or she has to select Classroom Course (also refer to the Course Details page) before selecting the course.



Figure 14 Class Creation Schedule Training

The admin has to click on ‘Schedule Training’ option on top right of the page. A popup screen will appear showing a list of registration dates with class venue.

Figure 15 Registration Dates with Class Venue

The admin can select the registration date before proceeding to next stage of Class Creation which is Class Schedule.



Figure 16 Class Schedule (first part)

This page requires the admin to select course program and then modify the registration start and end date. Next, registration schedule have similar functionality which requires swapping, releasing, transferring or swapping participants. The class size details about the maximum, minimum and class venue are required to be filled up.

If the details are wrong, the admin can proceed with clicking the ‘RESET’ button to clear the form. Otherwise, click on the ‘PROCEED TO SET DATES’ to display the calendar popup.

Figure 17 Calendar popup to set dates used in allocation



Figure 18 Select Cluster based on allocation

Figure 19 Input field for cluster

2.4. Class Attendance

After creating the class with the registered participants, the admin can proceed to the Tools module found on the left sidebar and select Class Attendance submodule by clicking on the link OR class attendance can be accessed via the Calendar and Course Navigation page upon marking attendance when participants vacancy reached ‘0’ or the session has finally started.



Figure 20 Mark Attendance for a course

Either of these two methods will direct the admin to the Attendance page. Only the participants, who are batch registered and when the date and session are selected, are displayed in the attendance list.

Figure 21 Attendance for a certain course

Select Date: Filter participants based on the date of session starting

Session: Filter participants based on time period of the training program from the selected date

Cluster: Filter participants based on Commercial, Airport Operation and Jewel

Attendance: Mark participant as present or absent manually

Remarks: Add additional comment if required



QR Code Registration

The admin can click on the “View QR Code” link on the top right corner from the page in Figure 21. The details of the course (Date, Time, Location and Trainer), including the QR code for marking attendance will be displayed in a window of a web browser.

Figure 22 QR code for marking attendance

The participants can utilize any QR code application to point and scan the code with their mobile devices. Once the QR code is scanned, attendance is marked as ‘Present’ automatically. Otherwise if the participant has no mobile device, the admin can still mark attendance through the dropdown selection. The details of the participants will be appended under the Attendees of Course from Figure 21.

Attendance List

The admin can select the icon above the ‘View QR code’ button for two additional options to evaluate the attendance. The first option is about downloading the attendance and other is the door list.

Figure 23 Download Attendance and Door List

Once the download attendance link is clicked, the admin will download excel file containing details about the course, trainer, participants display name, cluster and company name.

Figure 24 Excel file for attendance



Door List

The admin can select the second option in Figure 23 Download Attendance and Door List which requires downloading the door list.

Print certificate



3. Social Feed

Social feed is for QSM admins to view all the social and community posts. Under social feed existed the following three sections:

Figure 25 Social Feed

ALL: QSM admin can view the posts from all the Admins and announcements with their comments and no of likes.

PARTNER: QSM admin can see all the posts created by partner admins.

I Love kakis: QSM admin can view all the community posts with their comments and number of likes.

QSM admin can also create social post and publish it to the selected audience.



Figure 26 Create Post by Admin

QSM admin can add a heading and details for the post. The admin can also add an image or video in the post by clicking the attachment icon.

Figure 27 Admin Post Permission

Admin can select the cluster and company before publishing the post.



Figure 28 Admin Post Start/End Date

Admin can schedule the post with entering the start and end date time. The post will be published at the start date and time and will be removed automatically after the end date time. If the post is not scheduled, it will be displayed immediately and will remain in the system until manually deleted.



4. Announcement

QSM admin can create announcement which will be displayed on top of home page as a banner for all the Admins.

Figure 29 Create Announcement

Partner admin has to add a heading and details for the post. The admin has to click on the Post button before adding image/video in the post by clicking the attachment icon. The uploaded image/video will be displayed below the icons thereafter.

Figure 30 Uploaded image after attachment

The admin can schedule the post with start and end date time. The post will be published at start date time and will be removed automatically after the end date time. If the post is not scheduled, it will be displayed immediately and will remain in the system until manually deleted.

Once the content is verified, the admin can publish upon clicking the right corner of the button ‘PUBLISH NOW’.

Heading

Post details

Post button

Attachment icon



5. ONE Changi TV (OCTV)

OCTV is a function in OC2.0 that allows only QSM admins to create categories and assign/customize permissions to these categories, dictating which Admins can upload/delete/edit videos in which categories.

Currently, there are three common type of categories:

QSM Categories

Partner Categories

Shared Category

QSM categories will contain videos uploaded by QSM and are viewable by all learners on the app.

Only QSM admins are allowed access to this type of category, with permissions to create/edit/delete this category and upload/edit/delete videos inside.

Partner categories will contain videos uploaded by their respective partner admins. For example, only SATS partner admin can have access to the SATS video Category. Only the respective partner admins of their respective companies can upload/edit/delete videos in that category. Only employees of that company can watch the videos in that category.

Shared category is a category created by the QSM admin for all partner admins to upload videos into this category. However, videos uploaded by a specific partner admin can only be removed/edited by partner admins from the same company. For example, Cisco admins can remove/edit Cisco videos.

5.1. Creating Categories

Figure 31 OCTV home page



Create Category

Create categories to contain videos and configure the settings

Categories Listing

List all the categories available with its details and action buttons.

Figure 32 Create OCTV Category

5.1.1. Create Categories Details

Following are the create categories details:

Category Name: Name of category as it will appear to the Admins in the app and admins in the web.

Describe your Category: Description of the category and the videos inside it. For example, videos inside this category are for lumber one video.

Priority Number: Order this category will appear in the OCTV section of the app.

Select Cluster: Select the cluster the video will be shown to, that is, the Admins that can view this.

Select Company: Select companies that can see the video

Select Subgroup: Select groups and subgroups inside companies that can view this video.



Cancel: Cancel the configuration and go back to main OCTV page.

Add Category: Add and publish this category according to all the configuration.

5.1.2. Creating Videos inside Categories

Figure 33 Create OCTV Category

Title of Category: The title of the video category

Upload video: Enables the user to browse and upload videos while configuring the settings of the videos such as, title, description, thumbnail, tags and priority number.

Edit Category: Edit and change the setting in categories

Delete Category: Delete the whole category

5.1.3. Video Configurations



Figure 34 Upload Video for OCTV

Title: Title of the video

Description: Description of the video

Thumbnail: The thumbnail uploaded to represent the video in the app to app Admins.

Tags: Classification of the video to allow for easy identification and search.

Add to Recommended Videos: Upload video to recommended category.

Priority number: The order this video will be shown to Admins in the app. Priority number “1” will be shown at the top, followed by “2”.



6. Quiz, Evaluation and Question Bank

The admin is able to enhance the overall experience of the learners by testing concepts at the end of the session. At the end of the session of any course, the admin can gather feedbacks from learners about the quality of the course, materials, trainers and classroom setup if applicable.

The admin can click on the hamburger icon from the top left corner of the screen to toggle the display of the left sidebar. Under the WORKSPACE module the admin have access to the following:

a. Quiz: There are two different type of quiz. One is known as Standalone Quiz which does not bind to any course and the other is Course Quiz which prompt the learner on how much they have learnt in between or at the end of the session.

b. Evaluation: Evaluate the quality and feedbacks of the course at the end of any course.

c. Question Bank: Quiz and Evaluation content that have already been created can be found in this submodule. The admin can define the source of where the quiz and evaluation comes about and delegate permissions to the necessary participants.

Under the ‘COURSE QUIZ’ tab, click on the ‘CREATE QUIZ’ button to proceed to the Course Quiz Basic Details page.

6.1. Course Quiz

Admins can access the Course Quiz from the quiz submodule and select from the course quiz tab.

6.1.1. Course Quiz Basic Details

The admin will be directed to the Basic Details page to fill up the form.

Figure 35 Course Quiz basic details

Title: Admins will input title of quiz here.

Description: Description of the quiz

Thumbnail: Thumbnail picture of the quiz

Cancel: Cancel the setup process and go back to the main page

Next: Clicking this button will bring Admins to the next stage of the setup



Admins are required to input the quiz title which is mandatory. Otherwise, the error message would be shown under the text box.

Figure 36 Title field validation message

The description input may be inserted before creating new section. Maximum word count for the description text box is 400 characters.

Thumbnail photos for the profile of the quiz can be uploaded. Take note that only jpg and png file extension type are accepted. The file size must be below 2MB.

Admins can click on the “PROCEED TO ADD QUESTION” button for adding quiz sections.

A popup for adding section will appear in the screen. Admins are required to input title and description for the next section. Click on the “ADD” button to proceed or the “CANCEL” button to remove the popup box and navigate back to the basic details screen page.

Figure 37 Course Quiz adding a section

Title: Add section title to identify the section.

Description: Add description to identify the purpose of the section.

Click on the “ADD QUESTION” link which is found below the “ADD SECTION” button.

Figure 38 Course Quiz created section

Title of the quiz section



There are two different options for Admins to select – Create New and Import from Question Bank.

Figure 39 Course Quiz add question selection

Create New Questions

Admins are allowed to insert questions based on the predefined list of categories set for answering the quiz.

Figure 40 Add new question

Select Category: A dropdown list of created categories which is previously set by the administrators. Questions created from the Add Question page will be appended to the category list.

Select question type: There are a total of six types of questions for Admins to select.

a. Multiple Choice

b. Multiple Response

c. True or False



d. Fill in the Blank

e. Open Ended

f. Match the Following

Figure 41 Multiple Choice Question

The minimum option set for multiple choice question is two. Admins can add option, select correct option and delete option.

Figure 42 Multiple Response Question

Admins can insert multiple response question which unlike multiple choice question, Admins can include multiple correct answers by selecting the checkboxes on the right. Besides multiple selection, options to delete and add additional options are available.

Figure 43 True or False Question

Admins can select true or false question which is always set as two options.

Figure 44 Fill in the blank Question

If “Fill in the Blank” choice is selected, Admins are required to add “[blank]” inside the textbox in addition to the question set.

Figure 45 Open ended Question

Admins are required to insert only one option inside the textbox for the correct answer.

Delete Option

Select Correct Option

Add New Option

Add New Option

Delete Option

Select Correct Option



Figure 46 Match the following Question

Admins have a minimum of two choices to match any option to the correct answer. Admins are able to delete with more than two options.

Enter the Question: Input question for the learners to answer these questions.

Choose File: Allow Admins to import image or video to be used within the text area for descriptions.

Add Another Option: Allow Admins to add the number of options for answering the questions. Adding options can be done unlimited times.

Feedback: Describe about the answers made by learners

a. Correct Answer Brief – Give a brief feedback on the correct answer

b. Wrong Answer Brief – Give a brief feedback on the wrong answer

Once Admins passed the quiz, they will see the feedback on the summary page on the mobile page.

Preview: The cell phone display on the right gives the preview of the quiz question including options and feedback provided by Admins.

Admins can click on the “CREATE” button once the inputs are verified in order to proceed to the course setup page.

Import from Question Bank

Figure 47 Import from question bank

There are four different types of filtering based on selection of cluster, company, category and questions.



6.1.2. Course Quiz Setup

Admins are able to configure the behavior of the course quiz which will be shown to learners.

Figure 48 Quiz Setup without setting duration

Minimum Marks to Qualify: Set passing marks for learners to pass the quiz.

Set duration: Learners have to complete the quiz within the stipulated time in minutes.

Admins can set the minimum marks to qualify out of the total score and to set the amount of duration.

Figure 49 Course Quiz with set duration

Once the Set Duration feature is enabled, Admins are able to set both duration and time reminder before quiz ends in minutes.

Click on the “PREVIOUS” button to go back to the basic details page. Otherwise, click on the “PUBLISH” button to be shown on the list of course quiz.

6.2. Stand Alone Quiz

When the admins navigate to the quiz submodule, the stand alone quiz would by default be selected.

6.2.1. Standalone Basic Details



Figure 50 Standalone Basic Details

6.2.2. Standalone Quiz Setup

Figure 51 Standalone Setup

Minimum Marks to Qualify: Set minimum marks to pass the quiz

Completion Points: Set number of points to reward learner for quiz completion

Push Notification: Once enabled will prompt a successful completion message to learners upon completion of the quiz on mobile devices.

Quiz Rewards: Once enabled, the admin can choose between two options “Allow Instant Reward” and “Rewards based on completion”. Allow Instant Reward will give learners point for every correct question answered correctly while Rewards based on completion will only reward points after the completion of all questions available for all sections.

Set Duration: Once enabled, the admin are required to set duration and time reminder before quiz end in minutes. This feature will activate the timer to countdown for quiz till timer stops.



6.3. Evaluation

The admin can access to the evaluation submodule from the left sidebar.

Similar to quiz content type, evaluation content type allows sections and questions to be added before it can be recycled and reused from the question bank. There are also six different types of question to choose and validate from.

6.3.1. Evaluation Basic Details

The features and layouts are similar to Course Quiz Basic Details page. The admin is required to add section before adding questions to the section. Depending on the requirements, the admin can add unlimited multiples of both sections and questions for the evaluation content.

Figure 52 Evaluation Add Question

Select Question Type: There are six different question types which have similar features and layout as compared to Course Quiz question types.

Enter the Question: The admin input the question as a requirement.

Choose File: Upload an excel file

Add Another Option: Depending on the question type, the admin can create multiple options and set the correct answer.

6.3.2. Evaluation Setup

The features and layouts are similar to Course Quiz Setup page in which the setup enables duration and time remaining reminder. The only difference as compared to Course Quiz Setup is that Evaluation Setup does not set any scores as a part of the requirement to complete any course quiz.

6.4. Quiz and Evaluation Question Bank

The list of question banks will be displayed once the admin click on Question Bank link at the left of the sidebar.



Figure 53 Question Bank Homepage



7. Course

Partner admin can create a course. Once they click Course from left sidebar under Workspace, the following popup window would be displayed to select the type of course.

Figure 54 Type of course

7.1. Classroom Course

Admin can create a course for a classroom. The existing classroom courses are present in the system.

7.1.1. Classroom Basic Details

A new course can be added by clicking Create Classroom Course button on the top right to navigate to the Basic Details page.



Figure 55 Create New Classroom Course Screen

Admin need to fill up below the basic details:

Course Title: Title of the course which will be displayed on calendar.

Course Description [Optional]: Description of the course to be filled here.

Course Color indicator: Color indicator is used to show the course in calendar view.

Thumbnail Photo [Optional]: Thumbnail is used in listing of the course. The default image will be displayed as shown in Figure 34 if no thumbnail photo is uploaded by the Admins.

Error message will be shown if there are mandatory fields not filled. The label shown with an asterisk (*) indicates important input to be key in before continuing to the next page. An example would be the course title field, which would reveal the error message upon validation.

Figure 56 Validation of the course title field

Admin has to click Save and Next button to go to the setup screen.

7.1.2. Classroom Setup

In the setup screen, the admin can set the course setup details with prior to getting a course certificate upon course completion.



Figure 57 Classroom Course Setup

The admin can fill-up the following details:

Completion Points: Completion points are optional and by default it is OFF. The admin can switch it ON and enter the points, which the learner will get once they complete the course. The maximum points are 999 credits per course.

Create Pre-requisite Rules: Set pre-requisite criteria for the learners before taking any course.

Select Courses: Select a course based on the list dropdown.

Add another: Admins append additional courses based on the item selected from dropdown.

Select the Connections: The admin can create the pre-requisite rule with ‘AND’/‘OR’ condition for the course. It enables the possibility to join course name together with clusters as the prerequisites.

Check for Completion: Enable this feature for every course prerequisite completed. An example would be if course A has been completed, the next course, course B would be prompted to Admins. Otherwise, if this feature is disabled, only if all the available courses are completed would the learner be able to proceed for certification.

Select the Clusters: Admins can choose from the list of dropdown [One Changi, Airport Operations, Commercial, Jewel].

Select Certificates: Admins can select the certificate as predefined by partner companies.

Successful Registration Email Template: Admins can set predefined email template upon learner’s successful registration. Upon toggle, the details for email template will be shown below.



Figure 58 Successful registration email template

The additional inputs are required if the email template feature is enabled.

Partner Admin: Admins can select partner admin predefined email template

Trainer Admin: Admins can select trainer admin predefined email template

Trainer: Admins can select trainer predefined email template

Learner: Admins can select learner predefined email template

Push Notification: Enable or disable notifications to be sent to all phones based on the four different roles. The information sent are all based on the basic details and setup page which have already been mentioned previously.

Admins can click on ‘PREVIOUS’ button to return back to the Basic Details page. Otherwise, Admins can proceed to the screen preview by clicking on the next ‘SAVE & NEXT’ button.

Courses will be listed in the classroom browse course page. Refer to the Published Course page for editing or browsing the details of the course contents.

Another important detail to take note for the admin is that all the classroom courses created will also be listed in the Landing page. All the published classroom courses will be featured in the Calendar and Course Registration page.

7.2. E-Learning Course

E-learning courses can be created by selecting course type as E-Learning course. The following screen will be displayed.



7.2.1. ELearning Basic Details

Figure 59 Create New ELearning course

The admin needs to fill the following basic details which is similar to Classroom Basic Details. The only difference is ELearning Basic Details does not have a color indicator.

On clicking ‘SAVE & NEXT’, the admin will go to content page where they can add sections under List of topics.

7.2.2. ELearning Card Selection

Admins are now at the Select Card step. There are five different types of course contents available for creating blended course.

a. Images – User can upload image with text

b. Documents – Any PDF file format can be uploaded

c. Media – Video files in MP4 format can be uploaded up to 500MB for file size.

d. Text Only – Quiz are uploaded in text and no other file format accepted

e. Quiz – Quiz created by the admin can be chose and upload

f. Evaluation – Evaluation are created after quiz has been taken

The subsequent steps taken to create the ELearning course (from 7.2.2 to 7.2.5) are demonstrated using image content type (also with reference to Figure 37 and Figure 38).

Depending on the type of card content Admins intend to upload, Admins have the options to describe how section of the content is created.



Figure 60 ELearning Course Card Selection

On the left side of the list of topics, Admins are able to add the number of sections before selecting the type of course content. Admins are able to rename, add or sort the sections. The label known as ‘Section 1’ is created by default.

If the Add Section link would be clicked, the screen would append the sections. The value increase by one for every click (Section 1, Section 2, Section 3, etc.).

Admins can click on ‘‘SAVE & NEXT’’ button without creating and saving any card type. Proceed to ELearning Setup page for further instructions.

Figure 61 Uploading Image Content for ELearning Course

After selecting for a particular card type, the Admins will be redirected to the Update Card stage. Fill in the form with the following details.

Title: Add Title for the content of this particular section.

Description of [Type of Content]: Depends on the type of card content type, this input describes what the content is about.



Upload [Type of Content]: Depending on the type of content, the course details are uploaded.

Transcript [Only for media]: Insert transcript text which will be shown in videos.

Update Card: ELearning and Blended course with this selection will save the all contents from Card Selection stage.

Clear all: Admins can delete the content of every inputs based on the section selected.

Play Preview: The contents from the input fields would become visible on the phone screen by clicking on the link.

Admins can click on ‘PREVIOUS’ button to go back to the Basic Details page. Take note that all details on this page will not be saved when navigating back to the previous page.

Figure 62 Play Preview

A preview is shown on the right based on the inputs inserted. Click on the Play Preview link for preview. Click on ‘UPDATE CARD’ button to confirm the changes after the necessary details are filled. Click on ‘SAVE & NEXT’ to proceed for ELearning Update page.

Admins may click on ‘SAVE & NEXT’ to proceed for ELearning Update page. All details on this page are saved either way before proceeding.

Admins can upload evaluation and quiz section. The only difference of uploading quiz or evaluation is based on the question bank which is created previously by Admins from the quiz module.

Below shows the example for uploading quiz. Take note that for uploading evaluation would also requires the same flow or step.



Figure 63 Update Card from Question Bank

Click on ‘SAVE & NEXT’ to proceed for ELearning Update page.

7.2.3. ELearning Update Card

Admins can search for input to filter for keywords inside the quiz. Next Admins are required to select the quiz under the ‘Actions’ label for the quiz to be updated. The Clear all link has to be pressed to reset and clear all inputs.

Figure 64 ELearning Update Card stage

Admins are required to add before selecting the section on the left of the page. Repeat the steps above IF required before heading to the Update Card stage.

Edit: Allow Admins to modify the Update Card detail page.

Delete: Delete the resource as predefined from the Content Details page.

Course Status Dropdown: Select the status of the contents in that particular section. The status can be classified as available or locked.

Complete After Class: Enable this feature if the particular section is required to only be completed after classroom session has been completed.

Add Card: Add content to the card type based on the Card Selection selected. The added resource will remain in the selected section. Admins will be redirected to the Card Selection page upon clicking on the Update Card button.

Click ‘‘SAVE & NEXT’’ button to proceed to the Setup page. Otherwise, click on ‘PREVIOUS’ button to return back to Content page Card Select stage.



7.2.4. ELearning Setup

In the setup screen, the admin can set the ELearning setup details with prior to getting a course certificate upon course completion. The inputs for submitting the details are similar to Classroom Setup page with exceptions of the following:

Upon enabling the Successful Registration Email Template feature, Admins are prompted to send email to learners, using the template which has been predefined by the admin.

Figure 65 ELearning Successful Registration email template

Learner: Include from the email template predefined for the selected partner admin

Push Notification: Enable this feature to allow the selected learner to be prompted on mobile device

Figure 66 ELearning App Notification Reminder

In App Notification Reminder: Enable this feature to set notifications before expiry on the phone.

Next, Admins are able to set reminder prior to the permission expiry to access the ELearning course. Take note that days should never be set as ‘0’ and must be greater than ‘0’, or otherwise, a feedback error would occur.

Click ‘PREVIOUS’ to navigate to the Content page. Otherwise, click ‘SAVE & NEXT’ button to proceed to the ELearning preview page.

7.2.5. ELearning Preview

All contents as completed previously are shown as part of the summary. No content is editable found in this page.



Figure 67 ELearning Preview page

Admins have the options to click on the Edit button to modify any content starting from the ELearning Basic Details page.

Click on ‘PREVIOUS’ button to navigate to the Setup page. Otherwise, click ‘Publish’ to return to the ELearning course list page. Refer to Published course for editing or browsing the details of the course contents.

7.3. Blended Course

Below are the steps involved for the admin to create blended course.

7.3.1. Blended Basic Details

The existing blended courses will appear once the option classroom and ELearning course is selected. A new course can be added by clicking Create Classroom + E-Learning Course on the top right corner. The display and features are similar to Classroom Basic Details page.

The admin are required to fill up all basic details accordingly and if the course title and the color indicator field are not filled, the following error message will be shown below.

Once the basic details form are filled, the user can click on ‘‘SAVE & NEXT’’ button to navigate to the Card Selection stage.

7.3.2. Blended Card Selection

Admins are now at the Select Card step. The six different types of the card content are displayed similar to ELearning Card Selection page.

The admin can add the number of sections to the course content. They are able to rename, add or sort the sections. Select the section from the list of topics before selecting the card type.



Click on the ‘UPDATE CARD’ button to save the card type and content. Click on ‘PREVIOUS’ button to go back to the Basic Details page. Otherwise, Admins can click ‘‘SAVE & NEXT’’ button without creating and saving any card type. Admins will skip to Blended Setup page.

If the card selection and details are completed, proceed to Blended Update Card page by clicking on ‘SAVE & NEXT’ button.

7.3.3. Blended Update Card

Admins can refer to ELearning Update Card page which has similar display and functionalities. The content can be searched, added, edited or deleted before updating and appended to the card list.

Admins can click on ‘PREVIOUS’ button to navigate back to the Basic Details page or click on ‘SAVE & NEXT’ to navigate to the Blended Setup page.

7.3.4. Blended Setup

Refer to Classroom Setup for the similar display and functionalities with exceptions of the following.

Figure 68 Blended Setup Successful Registration for email template

The successful registration email template has to be enabled before the additional inputs would be displayed.

Partner Admin: Include from the email template predefined for the selected partner admin

Trainer Admin: Include from the email template predefined for the selected trainer admin

Trainer: Include from the email template predefined for the selected trainer

Learner: Include from the email template predefined for the selected learner

Push Notification: Enable this feature to enable notification on mobile device for all selected roles

The admins can proceed to the screen preview page by clicking on the next ‘SAVE & NEXT’ button.

7.3.5. Blended Preview

All contents as completed previously are shown as part of the summary. No content is editable found in this page.



Figure 69 Blended course preview page

Admins have the options to click on the Edit button to modify any content starting from the Blended Basic Details page. Otherwise, Admins can click on the Publish button.

Admins would be able to navigate to the course main module page with the updated published course. Proceed to Published Courses for further instructions.

7.4. Published Courses

The list of courses are displayed after the creation of any type of course. Admins are able to browse through the list of published courses and select any course to view its course details.

7.4.1. Course List

For illustration purpose, the blended course list for the instructions are displayed below. The list displayed for any course type is similar.

Admins are able to navigate to a different course type to create or edit any content. Admins are able to filter the list of courses based on keywords, author, date and alphabetical order. There would also be a navigation page to browse through the list of records at the bottom right corner.



Figure 70 Course List

Admins have the ability to change course based his or her course preference type, filter courses based on keywords, author, dates, or alphabetical order. The records and page number have to be selected in order to browse through the next few pages of blended courses.

7.4.2. Course Details

The published contents are modifiable whenever there are any changes with the course requirements. Depending on the course content type, the admin can click on each of its respective tabs to review its respective details.



Figure 71 Course Detail for different course type from top to bottom (Blended, Classroom and ELearning course)

Figure 72 Course Detail Menu from left to right (left: Classroom Course Type, right: ELearning and Blended Course Type)

The top right of the screen consists of menu to update course and schedule training from the calendar. If Update Course link is clicked, admins are guided back to the respective Basic Details (Classroom Basic Details, ELearning Basic Details or Blended Basic Details) page to edit the course content. For menu which is only applicable for Classroom type courses, if Schedule Training link is clicked, the admin can proceed to the Class Creation page to allocate registered participants.



8. User Management

Admins can go to User Management by clicking the link from left Admin menu.

One Master group ‘Changi Airport’ will be displayed with total numbers of Admins. Once the admin click the group, the admin can see all the cluster listing with Cluster name, Numbers of Admins and Actions. ‘Actions’ has options of ‘Rename Cluster’ and ’Delete Cluster’. Admins have option to ‘Manage PARTNER Admins’, where PARTNER admins can add more Admins as PARTNER admin.

Figure 73 User Management Home Page

8.1. Creation of Users

Figure 74 Company Name page



Figure 75 Cluster List

Figure 76 Create new cluster



Figure 77 Group List

Figure 78 Create new Group



Figure 79 User List

Figure 80 Create new User



Figure 81 Search for User

8.2. Updating User Information

Figure 82 Manage QSM Admin found from Master Level



Figure 83 Add new QSM admin



9. Logging Out

In the main page, click Logout button. The application Logout confirmation page appears and user has to click on Logout

Figure 68 Logout Screen

Admins will be able to redirect out to the Login page.