ca workload automation esp: tips and tricks for getting the most out of your investment

CA Workload Automation ESP: Tips and Tricks for Getting the Most Out of Your Investment

Kim Gilmore

Mainframe

Telus

Lead Technical Consultant

MFX41S

John Rooney

CA Technologies

Sr. Principal Consultant

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Abstract

In this session you will learn not only about the new features and capabilities of CA Workload Automation ESP Edition but also about ways to reduce manual intervention, and streamline your batch and online systems for increased efficiencies. Kim Gilmore, Lead Technical Consultant at Telus joins John Rooney, CA Technologies to talk about ways to optimize and improve job flows.

Kim GilmoreTelus

Lead Technical Consultant

John Rooney

CA Technologies

Sr. Principal Consultant


Agenda

PREPARING FOR A JOURNEY

OUR APPROACH

WHAT’S NEXT?

Q&A

1

2

3

4


Where We Started

Significant manual intervention

Delays in responding to events

Inconsistent responses to events


Where We Want to Go

Minimize manual intervention

Elevate level of work performed by operations staff

Reduce downtime, errors, and rework


Equipping for the Journey

Acknowledge this trip is CULTURE CHANGE not a technology project

Prepare for change– Education

– Open discussions


People

Equipping for the Journey

Line Managers• Supporting their team

through the change• Highlighting

opportunities

Solid process:• Solicit candidates• Establish criteria• Evaluate opportunities• Make the first step

Operations and Applications• Create buy-in for success• Education begins here• Identify Pain points

Technology:• Available tools • Expertise on systems/apps

CA Workload AutomationESP Edition

Our Approach


Automated Trouble Ticket Creation

Overwhelming volume of tickets, time consuming, inaccurate

Remove manual work, improve timeliness on tickets, improve accuracy

Automate ticket creation to our distributed ticketing system using WA-ESP and its Unix agent

Removal of hours of manual work. Accurate, standard, timely tickets


Automated Backups

Missed and late backups

Create a process to prevent any missed backups

Automate all manual tasks from start to finish, stopping application batch, STCs, starting backups, and restarting STCs, and batch at completion

Elimination of missed backups


Data Transfer Handoffs

Unable to track data transfer failures in batch jobs, delaying batch

Alert on failed sends

Using system automation as the middle man, ESP Tasks control the process

Immediate notification on failures, reducing batch delays


Pro-active Alerting

Batch schedule delays due to system problems, schedule errors, etc.

Alert before operations or customer is aware

Capture errors, notify through ticket creation or emails– Schedule errors

– Stuck in Submit

– Unmatched ESP Externals

Reduced outages and delays


Dynamic Scheduling

Manual scheduling processing eating up time

Eliminate as many repeatable manual processes as possible

Some of the things we did:– Symbolic substitution based on

schedule build day

– Dynamic schedule build based on PDS members

Based on file arrival/creation

Rescheduling based on previous run

Next Steps


Next Steps

The destination is never reached, new opportunities are continually identified (ops, management, application teams, …)

We continue on our journey …


It Continues …

Continuous Improvement• Evolving technology• New customers• Repeatable manual processes• Changing applications

Reporting• Metrics that matter• Timely results• Accuracy

CA Workload AutomationESP Edition

Education• In-house training• Documentation• Standard Processes

People• Educated users demand more• Operations staff want challenging work• Management wants efficiency improvements


Q & A


For More Information

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CA World ’15

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