c-qis comparative quality information system
DESCRIPTION
C-QIS COMPARATIVE QUALITY INFORMATION SYSTEM. Brian Johnson Director of The Hub “Innovation, Sustaining Places”. Background to C-QIS. 1993 Review of London Environmental Contracts Lack of standard units & methods of measurement ‘Love Lewisham’, LEQS & Up2 - PowerPoint PPT PresentationTRANSCRIPT
C-QISCOMPARATIVE QUALITY INFORMATION SYSTEM
Brian JohnsonDirector of The Hub
“Innovation, Sustaining Places”
Background to C-QIS
• 1993 Review of London Environmental Contracts
Lack of standard units & methods of measurement
• ‘Love Lewisham’, LEQS & Up2
Shared Aim: the development of up-to-date, easy
to-use information systems for public bodies and
the communities they serve, in formats that are
intelligible to specialists and non-specialists, alike.
Ten Year Track Record• C-QIS Protocols devised – 1990s
Aim: to develop a ‘lingua franca’ to allow disparatedata sets to be compared
• Local Environmental Quality Survey of England 2001-
• BVPI 199 – Street Cleansing
• HM Treasury approved ‘Gershon Effectiveness Formula’
• ONS Neighbourhood Statistics small areas research project
• NI 195 – Street Scene Quality
• NI 195 Online – auto return reporting
Gauge Chart
• Overall Standards at chosen geographical level
• Relative standards across 32 issues important to people
• Easy-to-understand, unweighted data, enables local decision making over priorities and targets
• Compares area’s performance with selected benchmarks
• Highlights minor, moderate & major shortfalls in standards
• Whether problems are isolated or systemic
• Indicates priorities for investigation and action
Target Issues Matrix
Wider Applications
• ‘Vox Pop’ Quality of Life Research
Unique approach and 38 QOL indicators noted by 2007/08
Cabinet Office Policy Review, but…..
• Voluntary Performance Management Framework
2007/08 - LGA, LA partners, Audit Commission, APSE,
Other NGOs - Library of 3-D Indicators concept developed
• Unique People – Unique Places Programme (Up2)2009 - LB Lewisham, Leeds CC, Sheffield CCShropshire Council, Allerdale DC, St Helens MBC
CUSTOMER PERCEPTIONS (3)
CUSTOMER PERCEPTIONS (2)
CUSTOMER PERCEPTIONS (1)
Issues / Challenges
• National indicators generally lack focus on outcomes
• Also lack standard methods & units of measurement
• Data reliability gets worse over different time spans & geographies (especially sub-district levels)
• These are fundamental issues mitigating against the success of sub-district engagement, service efficiency & effectiveness ambitions, LSPs, LAAs, CAAs, etc.
• C-QIS can overcome these shortcomings