c hat l eaders by group 8. members kullathida rawa adel majed manvel (dl student)
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What is Chat Software? Meeting Tools Lesson Learned Dimension Matrix Use Case 1 Use Case 2 Candidate Tools Questions and Answers
WHAT IS CHAT SOFTWARE?
Can refer to any kind of communication over the Internet, but is primarily referred to direct one-on-one chat or text-based group chat (formally also known as synchronous conferencing), using tools such as Instant Messengers (IM), Internet Relay Chat (IRC), talkers and possibly Multi User Dimensions (MUDs).
LESSON LEARNED
Time Constraint – Each members have a different in an individual time schedule. But mostly we managed it and communicated through e-mail and Skype
All works have been done before due date Language Barrier Deliver the best work for the best score –
considering on the earlier score for deeper review of the best class application
DIMENSION MATRIX
Number of users who can sign in or contribute to the product. For example: What is the maximum number of users that can join the meeting (video/chat) using this product?
A/V chat, file sharing, chat history, notification for singing in, signing out, or sending and receiving files, support multiple language, ease of use, synchronicity..etc (Simplicity vs. complexity)
1. Group Size 2. Functions
DIMENSION MATRIX (CONT.)
The user ability to install and access the product anywhere anytime. Web Interface, Standalone
The total cost of the purchasing product including installation fee and maintenance fee
3. Accessibility 4. Cost
5. Security
The privacy setting of the productLike using password, allowing callChat only from the contact list
BACKGROUND
Execute an operation that is able to operate easily, properly, and smoothly through live communication between each team members
Mark, Executive Sales Director @ NeoEra Co.
His Goal
FIRST SITUATION
In order to coordinate his invoices, statements, and sales order from his representatives from all over regions, Mark has to be able to receive live feedback from his team members
Sales Order Processing Form of pre-invoice administration which allows
you to deal with issues like order changes, cancellations, partial shipments, back orders, payment plans, and sales approvals without the need to do time-consuming voids, refunds and partial invoice transactions
SECOND SITUATION
A new mandatory training is held for the new Sales Order Software and his team is required to attend. This mandatory training session has to be done on a certain day and everyone is required to be there. However, since Mark’s team is the international department, some of them cannot be at the training session due to international meetings
Communication Tools
Cost saving program Controlled access over
software system Manage meeting and
calendar Collaborate through
Chat, massage board to share opinion
Shared access documents
Search capability to find documents in the repository
Task Management Search capability to find
tools and features
Need: Nice To Have:
BACKGROUND
Find software that will allow conference calls, chat and video sharing simultaneously
Marrisa, QA Lead@ Metacafe Co.
Her Goal
HER SITUATION Responsible for managing a quality
assurance team for online videos. Due to copyright infringement laws and the prohibition of explicit videos, she must constantly manage employees who will monitor videos that are being uploaded by the user community
Marissa has found her employees watching videos that they have chosen to watch and not what she has assigned to them, which is wasting valuable business time and money
WHAT DOES MARRISA NEED TO DO?
She will need to find an application that will allow her to manage what videos her employees are watching and allow them to be easily accessible via phone or instant messaging
She will also need to have the ability to contact her analysts simultaneously via conference call
Conference Call Instant Messaging Land Line Online Video
Sharing Accessibility
Mobile Access Reporting Instant Message
Filter
Need: Nice To Have:
CANDIDATE TOOLS
Yahoo Messenger Window Messenger Google Talk Camfrog MySpaceIM I Chat ICQ AIM Xchat
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Microsoft Live Meeting
Power Point presentation sharing View, annotate, or edit
documents Share software application and
entire documents Conduct a group web tour Question and Answer Polling and Surveys Interactive White Board Webcam video sharing Recording and archiving Microsoft Outlook Integration You Tube