byod and enabling mobility for all...zero training consumer enterprise static charts and tables...

BYOD and Enabling Mobility for All

Josh Bentley

Mobility Center of Excellence SAP

Josh Bentley, SAP Mobility Center of Excellence

@bentley_josh

June 2012

BYOD: Enabling Mobility for All

© 2012 SAP AG. All rights reserved. 3

Agenda

Case Study: BYOD at SAP

Beyond Mobile Device Management

It’s all about the Apps: Mobile App Use Cases


Consumerization of IT is the new innovation driver

Thick manuals

Company BlackBerry

Facebook, Twitter

Tablets and

smartphones

Zero training

Co

ns

um

er

En

terp

ris

e

Static charts and

tables Interactive and real

time

Helpdesk Genius bar and peer

Workstation Anytime, anywhere

Social media

Usability

BYOD: bring

your own device

Information

consumption

Support model

Workplace


SAP runs SAP: enterprise mobility internal objectives

Mobile mind-set Device-agnostic

platform

Mobile sales

force

Role model


SAP runs SAP: pillars of a device-agnostic enterprise

mobility strategy

Architecture framework

Technology infrastructure

User experience framework

Applications road map

Application management

Device management

Go

ve

rna

nc

e

Secu

rity


20,000

phones;

evaluating

PlayBook

18,000

iPads

11,000

iPhones

1,000

Samsung

smartphones/

tablets

Evaluatio

n 2012

SAP Runs SAP: mobile devices managed by SAP Afaria


BYOD: Key requirements and stakeholders involved

Communicatio

n

• Senior executive

• Communication

to employees

Finance

• Reimburseme

nt approach

• Contract

obligations

• Tax

implications

IT

• Management with

SAP Afaria,

custom for BYOD

• Support for device

• SAP security

requirements

HR

• Clear

procedures

• HR team

trained

Legal

• Privacy laws

• Country

regulations

• Litigation

requirements


Crisis Management: BYOD Helped SAP Japan Keep Running in the Face of Disaster

CIO approval received for emergency rollout of

personal devices to SAP Japan employees

130 personal devices enrolled within days leveraging

Afaria, for full access to SAP

Very positive feedback from SAP Japan executive team

Effectiveness of rapid response demonstrates the

value of BYOD to many customers in Japan and

around the globe

“Immediately after the disaster, it took a few weeks before the authorities could confirm

that our building in Tokyo was safe. The 900 SAP people who work in that building had

to work from home, with limited connections.” - Ayumi Sato, IT Manager, SAP Japan

Current Status

SAP America Japan

NZ

Australia

SG

Current locations Future locations

SAP Canada SAP Germany

India

China

BYOD @ SAP Global Perspective

Brasil

S. Korea

South Africa


BYOD Policy Guidebook

Get your copy

today!

• Policy Guidebook

created by SAP Global

IT

• Helps guide your

decision making

process by asking the

right questions and

giving experienced

answers

• Visit the SAP table


Evolving mobile environment implications

Data loss

prevention

Mobile data in a

landscape of

speed and

adoption is hard

to account for.

Telecom

expense

management

BYOD brings

growing

unpredictable

costs.

End-to-end

security

governance

Existing

compliance

models must

co-exist with new

mobility security

needs.

Application

management

Application

lifecycle

management

threatens ROI.


Enterprise mobility management with SAP Afaria

Security

Enforcement of password

settings

Push Wi-Fi and virtual private

network certificates

Reporting to ensure

compliance

Access control

Application-level control

Remote lock and wipe

Ordering through

online shop

Self-activation

through SAP Afaria

Deployment

through SAP Afaria

Support through

Web 2.0


Personal to enterprise ready in minutes

Not safe for the enterprise

Lacking enterprise

controls

No security

No app management

No enterprise app

portal

No certificates

Safe for the enterprise

Simple enrollment takes users from unmanaged device to fully controlled

device.

Enterprise control

Power-on password

Enterprise app portal fully

configured

Certificates for SSO, Wi-Fi,

VPN,

and e-mail deployed

Apps enabled for not-touch

configuration

Policies automatically deployed


Simple, targeted administrative experience

One-size administration

does not fit all.

• ERP

• Automation

• Managed

service

Administrative UI Analytics

On-the-go API


Most popular mobile apps

People productivity

Foundation Single sign-on

SAP Afaria RSA SecurID

PGP Viewer iPass

Gallery launcher

SAP StreamWork Shopping

cart

approval SAPPHIRE NOW Jive Mobile

Adobe Connect

(SAP Connect) SAP speaker

Process

CRM@SAP sales

VP dashboard

Customer briefing

Partner matrix SAP box

Analytics

SAP BusinessObjects

Explorer

Experience

Mobile BI

Financial

fact sheet


Business value Productivity Engagement

Innovation

approach Deductive Inductive

Mobile technology Substitution Net-new

Complexity Low High

Systems

interoperability Low High

Its all about the apps: two stages of mobile


Mobile app use cases: Four paths to transformation

Avg. users per 10,000

employee enterprise

100k

10k

1k

0.1k

* “Enhancer” Categories Source: AT&T

Innovation continuum

Transformation

Extension

Simple Complex

Si

Low

High

B2C branded app

(Ux brand only)

E-mail

Mobile CRM

expert engagement

Field

force

AR

Mobile bus.

analytics Mobile

POS/RT

retail

Directory

News

app

Sales

pipeline

Resource

availability

Asset tracking

LOB travel

approvals

LOB PO

approvals

LOB work

order

approvals

Mobile

coupons

Photo

Work list

alerts

Board

room

book

Remote

deposit

capture

(RDC)

Functionality

?


1. Reporting enhancers

Mobile analytics Next-gen publishing Expert engagement


2. Knowledge enhancers

Paperless cockpit Parts availability


3. Workflow enhancers

LOB approvals Retail execution Real-time

retail


4. Transaction enhancers

Data capture Remote deposit capture Mobile couponing


Success with our Mobile Strategy

100% of sales force

and pre-

sales have tablets

It takes only

1 minute to decommission a

device

2nd largest iPad deployment globally

Enrollment is 100% self-service

92% reduction in provisioning and app

deployment cycle times

Minimal impact on usability


Key takeaways

The confluence of mobile, cloud, and in-memory is a once-in-a-generation event.

Ensure

proper

security and

encryption

Realize that

consumerization

and BYOD are

here to stay

Access

performance

as easily as

e-mail

Learn from

consumer

innovation in

the enterprise

Embrace a

"mobile first"

mind-set

Make your end

users a core

part of your

design process

Josh Bentley

[email protected]

@bentley_josh

mailto:[email protected]

byod and enabling mobility for all...zero training consumer enterprise static charts and tables...

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