ByBy

SAWSAN HABRESAWSAN HABRE

LEBANESE AMERICAN LEBANESE AMERICAN UNIVERSITYUNIVERSITY

AMICAL Meeting #2 AMICAL Meeting #2 June 1-3, 2005June 1-3, 2005

DDS/ILLDDS/ILL1999-20051999-2005

REASONS BEHIND PROVIDING REASONS BEHIND PROVIDING DDS/ILL SERVICEDDS/ILL SERVICE

• Serials pricesSerials prices

• Limited increase in Serials budgetLimited increase in Serials budget

• Inexistence of any consortia, collaboration Inexistence of any consortia, collaboration or cooperative agreement between or cooperative agreement between academic libraries in Lebanonacademic libraries in Lebanon

• Despite the increasing number of our Despite the increasing number of our subscribed DB we still need fulltext articles subscribed DB we still need fulltext articles not found in any of these DB.not found in any of these DB.

ACCESS vs. OWNERSHIPACCESS vs. OWNERSHIP

NEW COLLECTION DEVELOPMENT POLICYNEW COLLECTION DEVELOPMENT POLICY

1.1. CANCEL EXPENSIVE TITLESCANCEL EXPENSIVE TITLES

2.2. CANCEL DUPLICATE TITLES AVAILABLE CANCEL DUPLICATE TITLES AVAILABLE IN BYBLOS CAMPUS IN BYBLOS CAMPUS

3.3. CANCEL SOME TITLES AVAILABLECANCEL SOME TITLES AVAILABLE

FULLTEXT IN SOME OF OUR SUBSCRIBED FULLTEXT IN SOME OF OUR SUBSCRIBED DATABASESDATABASES

BORROWING/LENDING BORROWING/LENDING POLICYPOLICY

1.1. FACULTY:FACULTY: 50 per year 50 per year

2.2. STAFF:STAFF: 25 per year 25 per year

3.3. STUDENTS:STUDENTS:• GRADUATE: 25 requests per semesterGRADUATE: 25 requests per semester

• UNDERGRADUATE: 10 requests per semesterUNDERGRADUATE: 10 requests per semester

WHO ARE OUR SUPPLIERS?WHO ARE OUR SUPPLIERS?

• BLLBLL: OPENED A DEPOSIT ACCOUNT SINCE: OPENED A DEPOSIT ACCOUNT SINCE

1999. REQUESTS SENT BY E-MAIL, 1999. REQUESTS SENT BY E-MAIL, MATERIALS RECEIVED BY NORMAL MAIL.MATERIALS RECEIVED BY NORMAL MAIL.

• AUBAUB: ANNUAL SUBSCRIPTION ($2000): ANNUAL SUBSCRIPTION ($2000)

ENTITLES US TO PHOTOCOPY ARTICLES ENTITLES US TO PHOTOCOPY ARTICLES AND BORROW BOOKS (12)AND BORROW BOOKS (12)

• UMIUMI: SINCE 2002. ORDERS BY E-MAILS, : SINCE 2002. ORDERS BY E-MAILS, RECEIVE MATERIALS BY MAIL.RECEIVE MATERIALS BY MAIL.

SUPPLIERS-2SUPPLIERS-2• ERICERIC:TILL 2004, DOWNLOADING ERIC :TILL 2004, DOWNLOADING ERIC

DOCUMENTS ONLYDOCUMENTS ONLY

• OTHER LOCAL INSTITUTIONS, OTHER LOCAL INSTITUTIONS, ORGANISATIONS, MINISTRIES AND UN ORGANISATIONS, MINISTRIES AND UN AGENCIESAGENCIES

DESPITE THE GROWTH OF COMMERCIAL DOCUMENT SUPPLIERS (PROQUEST, SCIENCE

DIRECT…) WE STILL ORDER FROM BLL BECAUSE OF THE LOW PRICES PROVIDED.

($30 vs. $10)

What are the problems that What are the problems that we are facing?we are facing?

• Incomplete citationsIncomplete citations

• Users do not consult our OPAC, DB, or the WebUsers do not consult our OPAC, DB, or the Web

• Requesting the same item twiceRequesting the same item twice

• Requesting books on orderRequesting books on order

• Delivery methods affecting turnaround timeDelivery methods affecting turnaround time

• Inexistence of a portalInexistence of a portal

• Inexistence of a union catalog in LebanonInexistence of a union catalog in Lebanon

• Inexistence of national and public libraries in Inexistence of national and public libraries in LebanonLebanon

• Number of staff; 3 ( one full-time, 2 part-timers)Number of staff; 3 ( one full-time, 2 part-timers)

In order to get a broader In order to get a broader understanding of the current use understanding of the current use of our DDS/ILL systemof our DDS/ILL system

In order to provide better services In order to provide better services to our usersto our users

We developed a study/survey to We developed a study/survey to help us in finding answers to the help us in finding answers to the following questions:following questions:

• What is the size of the population we are What is the size of the population we are serving?serving?

• What are the statistics for items What are the statistics for items requested?requested?

• What are the types of material most What are the types of material most frequently borrowed or photocopied?frequently borrowed or photocopied?

• What category of users use our services?What category of users use our services?

• What is the cost of DDS/ILL for a specific What is the cost of DDS/ILL for a specific period?period?

• Who are the providers that we use the Who are the providers that we use the most?most?

• What is the turnaround time?What is the turnaround time?

• What is the age of publication of the What is the age of publication of the requested material?requested material?

METHODOLOGYMETHODOLOGY

• Measured the total number of Measured the total number of requests for the period of 1999-2005requests for the period of 1999-2005

• Chose randomly 1500 requests that Chose randomly 1500 requests that we studied in details in order to find we studied in details in order to find answers to the previous questions.answers to the previous questions.

Population of LAU in Population of LAU in 19991999

• Students: 87%Students: 87%

• Faculty: 7%Faculty: 7%

• Staff: 6%Staff: 6%

faculty staff and students in 1999

5%2%

1%

5%

77%

10%

FAC.pt FAC.ft STAFF.pt

STAFF.ft STu.UN STU.G

Population of LAU in Population of LAU in 20052005

• Students: 88%Students: 88%

• Faculty: 6%Faculty: 6%

• Staff: 6%Staff: 6%

faculty staff students in 20054%

2%

1%

5%

74%

14%

FAC.pt FAC.ft STAFF.pt STAFF.ft STu.UN STU.G

Titles of books and serials Titles of books and serials in 1999 and 2005in 1999 and 2005

19991999

• Books: 83,500Books: 83,500

• Serials: 1000Serials: 1000

• DB: 1 (CD)DB: 1 (CD)

20052005

• Books: 140,000Books: 140,000

• Serials: 945Serials: 945

• DB: 67DB: 67

books and serials in 1999 and 2005

0

20000

40000

60000

80000

100000

120000

140000

160000

1 2

Series1

Series2

FINDINGS OF THE FINDINGS OF THE SURVEYSURVEYBLL: 49%BLL: 49%

LAU: 26%LAU: 26%

AUB: 22%AUB: 22%

UMI: 2%UMI: 2%

ERIC: 1%ERIC: 1%

requests by provider 1999-2005

49%

26%

22%

1%

2%

bll lau aub umi eric

FINDINGS OF THE SURVEYFINDINGS OF THE SURVEYRatio of monographs vs. journal Ratio of monographs vs. journal

articlesarticles

Number of books Number of books requestedrequested: 1296 : 1296 (19.43%)(19.43%)

Number of articles Number of articles requestedrequested: 5371 : 5371 (80.56%)(80.56%)

articles/books: aub/bll/lau

5371

1296

0

1000

2000

3000

4000

5000

6000

articles books

Series1

FINDINGS OF THE FINDINGS OF THE SURVEYSURVEY

• Faculty: 57%Faculty: 57%

• Students: 33%Students: 33%

• Staff: 10%Staff: 10%

57%

10%

33%

faculty staff students

PERCENTAGE OF FACULTY/STAFF/STUDENTS PERCENTAGE OF FACULTY/STAFF/STUDENTS USING ILL/DDS SERVICEUSING ILL/DDS SERVICE

FINDINDS OF THE FINDINDS OF THE SURVEYSURVEY

REQUESTS BY SUBJECTSREQUESTS BY SUBJECTS

• Humanities: 320Humanities: 320

• Education: 277Education: 277

• Business: 178Business: 178

requests by subjects

20178

22

43

277

1324320

1

128

49

115

113

9

3

520

2

Architecture

Business

Byblos

Business Office

Communication Arts

Computer Science

Education

English

HR Office

Humanities

IT

Library

Mathematics

Pharmacy

Presidents Office

Sciences

Social Sciences

IWSAW

FINDINGS OF THE FINDINGS OF THE SURVEYSURVEY

TURNAROUND TIMETURNAROUND TIME

• AUBAUB: : two daystwo days

• LAULAU: : 2424 HoursHours

• BLLBLL: : 14 days14 days

FINDINGS OF THE FINDINGS OF THE SURVEYSURVEY

BY AGE OF PUBLICATION OF REQUESTSBY AGE OF PUBLICATION OF REQUESTS

• LAU: 2001, 2002, 2000, 2003, 1995.LAU: 2001, 2002, 2000, 2003, 1995.• BLL: 1996, 1995, 2000, 2001, 1998.BLL: 1996, 1995, 2000, 2001, 1998.• AUB: 2000, 1995, 1996, 1997, 1993.AUB: 2000, 1995, 1996, 1997, 1993.

Most of the ILL/DDS requests were for items Most of the ILL/DDS requests were for items published within 10 yearspublished within 10 years

Findings of the surveyFindings of the survey

Materials Materials received/not received/not

received from BLLreceived from BLL

• 642 requests sent 642 requests sent to BLL were to BLL were received out of 754 received out of 754 requests (85%)requests (85%)

642

112

0100200300400500600700

received not received

• Language parameter was not studied Language parameter was not studied in this survey because more than in this survey because more than 99% of the requests were for items 99% of the requests were for items published in Englishpublished in English

• The cost of DDS/ILL for 2004 was The cost of DDS/ILL for 2004 was $ 13,016 $ 13,016

• ($9868 are for requests from BLL)($9868 are for requests from BLL)

ConclusionConclusion

• This study showed that our DDS/ILL This study showed that our DDS/ILL system is used more heavily for system is used more heavily for photocopying serials articles than photocopying serials articles than borrowing monographsborrowing monographs

• Other highlights of the study Other highlights of the study findings are:findings are:

1.1. Faculty are using the service more Faculty are using the service more than the studentsthan the students

Conclusion-2Conclusion-2

2.2. Humanities took the top place with 320 Humanities took the top place with 320 requests out of 1441 requests, followed requests out of 1441 requests, followed by education, then businessby education, then business

3.3. In the education and humanities fields, In the education and humanities fields, the distribution of items between requests the distribution of items between requests showed that the majority of requests is for showed that the majority of requests is for ARTICLESARTICLES (H: 369 articles vs. 189 books) (H: 369 articles vs. 189 books) (E:263 articles vs. 89 books)(E:263 articles vs. 89 books)

4.4. British Library is the number one provider British Library is the number one provider