by: julius cesar q. judalena. 2 types of tourist foreign tourist – a non filipino nationals...

By: Julius Cesar Q. Judalena

2 types of Tourist

Foreign Tourist – a non Filipino nationals visiting any of our tourist destinations or regions

Local Tourist – a Filipino National visiting any places of our country and stays more than 24 hours. If less than a 24 hours we define as “excursionist”


Tourists People who leave their homes to

temporarily visit a place They should be spending and not earning

money from the place they visit Reasons can be pleasure, meetings or

seminars With the intention of learning something

about the place like its history, people, culture


Importance of Tourism:

Contribution to the balance of payment Dispersion of development Effects on general economic development Employment opportunities Social benefits Cultural enrichment Educational significance A vital force for peace


Basic factors for a successful tourist destination Attractions which can be site itself or an

event Amenities or facilities like

accommodation, food, local, transportation, communication and entertainment at the site

Accessibility Peace and order


Characteristics of Tourism

Product is not brought to the consumer; The tourism product is not used up, it

doesn’t exhaust the country’s natural resources;

People-oriented; Labor-intensive; Multi-dimensional; Seasonal; Dynamic; Characterized by the changing ideas of its

customers.


Nature of Tour Reception & Guiding First impression of tourists play a very

important role Receiving tourists is just like receiving

guests in your home Show the best without boasting or

overdoing Guiding is not simply telling them “to

your left, to your left”, there’s a lot more into it.


Tour Guide A tour guide is a person who leads groups of

people around a town, museum, or other tourist venue.

The tour guide provides a commentary on the features and history of the location, the tours can be from as little as 10-15 minutes to extended periods over many days.

Considerable importance is placed on the guide's knowledge of local stories, history and culture depending on the location of the tour.


Communication Skills Language proficiency Avoid using highfalutin words, use simple, easy

to understand words Try to get rid of regional accent Use synonyms to explain, to describe something Use non-verbal communication in a difficult thing

or situation Speak audibly, not too soft and not too loud Conduct your commentary in a relaxed,

entertaining manner (they came here to enjoy, remember)


Qualities of a Tour Guide/Receptionist

Knowledgeable – a tour is expected to be a walking library of information

Accuracy and authenticity – read newspaper and magazines, research in library if needed, stick to facts.

Be a good speaker – be articulate, speak slowly, select interesting and informative details


Cont….

Open mindedness – welcome suggestions, comments –answer all questions when ask. Be friendly.

Patience and tolerance – some tourist or people could be annoying or irritating or even rude-maintain your poise , smile be polite-do not argue.

Punctuality – report 60 mins. before the appointed time. Always follow time schedule of itinerary.


Cont… Proper decorum – be well dressed and

presentable. Smell good refrain from rude action like picking your nose, spitting, etc.

Resourceful – you cannot expect to be right all the time. Learn to exhaust all means and resources to attain positive ends. Be trouble shooter in case of emergency

keep calm and maintain composure.


Leadership and control – keep group under control and well informed regarding time, what to expect, what to do, remind about personal belongings in the bus and check personal belongings left in the bus. See to it that the bus is clean and check air-conditioning unit and first aid available for long trips.

Know the general character of the tourist – a knowledge of their characteristics and peculiarities and interest will aid you in adjusting to them, catering to their interest and knowing how to please them.


Duties and Responsibilities Provide them information and explanations

about the place honestly without prejudice; Ensure a factual presentation, make sure

to distinguish the truth stories, legends, traditions;

Act fairly and reasonably in all dealings with colleagues and co-workers;

Always act with tact and diplomacy in dealing with the guests


Always report for duty healthy and positive Never take advantage of the ignorance of the

tourists Never allow yourself to be used by

unscrupulous organizations who want to take advantage of the tourists

Use common sense and be honest by saying “ I don’t know,…I will check,..”


Ensure guest’s safety, warn them on:Plants that might cause some allergiesFood and drinks that might not suit their

digestive systemElevation for those with vertigo and fear of

heightDogs that might bitePresence of pickpockets in crowded areas


Protect the reputation of tourism by making every assignment a treat, with respect to the environment, wildlife, sights & monuments, local customs & traditions

Act responsibly as representative of the country and the people


Leadership Skills

describe a range of leadership styles, and identify leadership styles for specified tourism contexts;

demonstrate interpersonal skills when leading in a group situation.


Communication technology in Tour Guiding

Map Reading Radio’s Use of PA equipment


Knowledge of the area or Region; native flora and fauna, key geological process, and products & services Languages Climate Flora and fauna Time Zone Payment Customs Arts Sport

Food & Bev Venues

Accommodations Activities Businesses Facilities Amenities


It is important that the staff knows how to render first aid when accidents occur in their tour’s, but it must be bear in mind that is only a temporary measures and that a doctor still has to be called. First aid boxes must be provided and tourguide’s/staff must be shown the contents and location of each.


What you are is God’s gift to you.

But what you do with yourself is your gift to God. If you have a skill talent, or competency, don’t just sit there, put your talents to the best use.


and Thank You!

Julius Cesar Q. Judalena


by: julius cesar q. judalena. 2 types of tourist foreign tourist – a non filipino nationals...

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