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Contract Number: GBA201410882 Last Updated: 30 June 2018

Document number: 02898737

Group Buying Arrangement for the Supply of Food and Groceries in the South West

BUYERS GUIDE 1 July 2015 – 30 June 2019 (with 1 further 1 year options)

• About the contract • How do I use this contract? • Who are the Customers and what Locations are covered? • What’s on offer? • Who are the Contractors, what can they supply and how much?

• Buying Rules

• Need more information?

Buyers Guide – GBA Supply of Food and Groceries for the South West Region GBA201410882

Department of Finance

ABOUT THE CONTRACT Contract Number GBA201410882 Contract Term 1 July 2015 – 30 June 2019 (with 1 further 1 year option) Status Non-mandatory in the South West Region Categories • Category 1 Dry goods;

• Category 2 Dairy products and fresh fruit juices; • Category 3 Frozen products and small goods; • Category 4 Fresh fruit and vegetables; • Category 5 Fresh meat and chicken; and • Category 6 Bread.

Key Features and Benefits

The Group Buying Arrangement (GBA) is for the supply and delivery of food and grocery products for Government agencies in the South West Region. Key features and benefits include:

• Support local suppliers in the South West Region.

• Fast track purchases to save time and effort – the Department of Finance has already tested the market and selected suppliers that offer the best value for money.

• Purchase goods under contract terms and conditions that protect you as a buyer.

• Have direct access to a range of food related products.

Existing arrangements

There are existing arrangements in place for some buyers and those agencies will not transition into this GBA until those arrangements expire. Those agencies, and their transition dates are:

• Department of Corrective Services, Bunbury Regional Prison – 1 July 2016;

• Department of Education, WA School of Agriculture Harvey, 9 October 2016.

For all other buyers, this GBA commences on 1 July 2015.

Contract Manager A dedicated contract manager is available to help you to understand and get the most out of this contract. If you have any queries about this contract or this publication, please contact: Carol Sadler Contract Manager Phone: (08) 9781 4101 Mobile: 0418 819 028 Email: [email protected]

Department of Finance Southern Region - Bunbury Level 8 Bunbury Tower 61 Victoria St BUNBURY WA 6230

mailto:[email protected]



HOW DO I USE THIS CONTRACT? Step 1 Who are the Customers and what Locations

are covered? A list of each Customer who can use this contract and their location.

Step 2 Whats on offer? Choose products that best meet your needs.

Step 3 Who are the Contractors, what can they supply and how much?

A list of the qualified contractors, their nominated locations and a summary of their pricing.

Step 4 The Contractors Corporate information for each contractor, what they can supply in

more detail and how to contact them.



WHAT’S ON OFFER?

Category 1 – Dry goods Category 1 includes non-perishable or stable shelf lines that generally have long expiry dates and are provided as canned, bottled or packaged goods with nutritional information and expiry dates labelled in accordance with appropriate standards. This category also includes fresh eggs. The range of goods in Category 1 includes, but is not limited to;

• Bread mix;

• Canned fruit, vegetables and baked beans;

• Canned or bottled drinks;

• Biscuits, cake mixes and desserts;

• Cereals, pasta, rice, flour;

• Herbs and spices;

• Condiments, pickles, spreads and sauces; and

• Powdered and concentrated beverages and soups

Category 2 – Dairy products and fresh fruit juices The range of goods in Category 2 includes, but is not limited to;

• Milk products including yoghurt and cream;

• Cheese, butter and margarine; and

• Assorted fresh fruit juices.

Category 3 – Frozen products and small goods The range of goods in Category 3 includes, but is not limited to; • Pies, pasties, sausage rolls; • Processed meats; • Frozen vegetables; and • Ice cream.



Category 4 – Fresh fruit and vegetables Category 4 is for fresh fruit and vegetables and also includes pre-processed (peeled/packaged to portion size) and bulk ad-hoc purchases. The range of goods in Category 4 includes, but is not limited to; • Fresh fruit and vegetables, whole and unpeeled; and

• Fresh fruit and vegetables, peeled and/or processed.

Category 5 - Fresh meat and chicken Category 5 is for fresh meat and chicken.

Category 6 - Bread Category 6 is for sliced bread and rolls.



CUSTOMERS AND LOCATIONS*

Contractors can deliver to all, some or one of the following locations. Please refer to each contractor’s details for delivery locations. Each of the locations is defined as follows:

Location Customer Bunbury Bunbury Regional Prison

South West Institute of Technology Australind Senior High School Bunbury Senior High School Dalyellup College Eaton Community College Manea Senior College Newton Moore Senior High School

Augusta Hospital High School

Boyup Brook Hospital Bridgetown Hospital

High School Busselton Hospital

High School Collie Hospital

High School Donnybrook Hospital

High School Harvey Hospital

High School Agricultural College

Manjimup Hospital High School

Margaret River Hospital High School

Nannup Hospital Pemberton Hospital

High School * Other state government agencies not stated in above locations, may also purchase under this arrangement.

Buyers Guide – GBA Supply of Food and Groceries in the South West Region GBA201410882


WHO ARE THE CONTRACTORS? The matrix below lists all contractors on the GBA and the goods/services they have been contracted to provide and discount rate provided.

Legend

Food Categories 1 Dry goods; 2 Dairy products and fresh fruit juices; 3 Frozen products and small goods; 4 Fresh fruit and vegetables; 5 Fresh meat and chicken; and 6 Bread. Location abbreviations Au Augusta BB Boyup Brook Br Bridgetown By Bunbury Bsn Busselton Co Collie Db Donnybrook Ha Harvey Ma Manjimup MR Margaret River Na Nannup Pe Pemberton

Contractors Locations Offered Prices for each Food Category (% discount off retail price unless stated otherwise)

1 2 3 4 5 6

Boyup Brook IGA

BB 0 0 0 10 10 0

Bridgetown Mini Mart Br 10 10

Brownes Dairy All

Various retail

discounts

betwee

Busselton Central Bakery Bsn Wholes

ale

Busselton Farmers Market Bsn, MR, Au Wholes

ale



Respondent Nominated Locations

Offered Prices for each Food Category (% discount off retail price unless stated otherwise)

1 2 3 4 5 6

Busselton Quality Bakery By, Bsn, Ha 20

Craven Foods All 15 15 15 15 15 15

Dardanup Butchering Company

All Whole-sale Whole-

sale

Donnybrook Butchers Br, Db, Ma 10

Fox Bros Butchers Pe 15

Fruit Barn By, Db Various

retail discounts

Geobay Butchering

Au, Bsn, MR, Na 10

Johnsons Foods BB, Br, Ma, Na, Pe 10 10 10

Partons Harvey IGA Ha 6 6 15 6

PFD Food Services

By 19 19 19 19

Bsn, Co

16.5 16.5 16.5 16.5

Au, Db, Ha, MR 10.5 10.5 10.5 10.5

Ryans Quality Meats All Whole-

sale

Sprys Meat Market Co Whole-

sale

Staley Food & Packaging All except BB 5 5 5 5



Boyup Brook IGA ABN No: 24 159 297 535

• Dry goods • Dairy products and

fresh fruit juices • Frozen products

and small goods • Fresh fruit and

Vegetables • Fresh meat and

chicken Bread

Anne Thompson T: (08) 9765 1204 F: (08) 9765 1113 E: [email protected] Address: 13-15 Bridge St Boyup Brook WA 6244 Orders Via: Email, Fax and Phone Hours of Service: Normal business hours Location Supplied: Boyup Brook Deliveries: Delivery times as agreed with the customer. Deliveries free to store. Discount Rate: 10% off retail price for Fresh fruit and vegetables and Fresh meat and chicken Retail price for others.




Bridgetown Mini Mart ABN No: 15 205 596 2013

• Dry goods • Fresh fruit and

Vegetables

Laurel Keenan T: (08) 9761 1196 F: (08) 9761 1196 E: [email protected] Address: 39 Hampton St Bridgetown WA 6255 Orders Via: Email, Fax and Phone Hours of Service: Normal business hours Location Supplied: Bridgetown Deliveries: Delivery times as agreed with the customer. Deliveries free to store. Discount Rate: 10% off retail price.




Brownes Dairy ABN No: 24 159 297 535

• Dairy products and fresh fruit juices

Tera-Lee Kemp T: (08) 9441 7680 F: (08) 9441 7680 E: [email protected] Address: 22 Geddes St Balcatta WA 6021 Orders Via: On-line, Email, Fax and Phone via local vendors which include:

• Southwest Dairy - Busselton • Collie Milk Supply – Collie • Bunbury Milk Supply – Bunbury • Manjimup Milk Supply – Manjimup • Augusta Margaret River Milk Supply – Augusta • Bridgetown Wilk Supply -Bridgetown

Hours of Service: Normal business hours Location Supplied: All locations Deliveries: Delivery times as agreed with the customer. Deliveries free to store via local vendors. Discount Rate: Brownes will provide a discount off retail price on the following dairy and juice categories for all locations




Busselton Central Bakery ABN No: 74 204 072 518

• Bread Patrick Lieman T: (08) 9754 6789 F: (08) 9754 4529 E: [email protected] Address: 91 Queen St Busselton WA 6280 Orders Via: Email, Fax and Phone Hours of Service: Normal business hours Location Supplied: Busselton Deliveries: Delivery times as agreed with the customer. Deliveries free to store. Discount Rate: Wholesale price.




Busselton Farmers Market ABN No: 54 023 955 790

• Fresh fruit and vegetables

Neville and Tania Elson T: (08) 0458 128517 F: (08) E: [email protected] Address: 3/15 Cook St Busselton WA 6280 Orders Via: Email, Fax and Phone Hours of Service: Normal business hours Location Supplied: Busselton, Margaret River, Augusta Deliveries: Delivery times as agreed with the customer. Deliveries free to store. Discount Rate: Wholesale price.




Busselton Quality Bakery ABN No: 96 102 545 791

• Bread Rolf Johnsen T: (08) 9796 0600 F: (08) 9796 0503 E: [email protected] Address: 24 Caledonia St Busselton WA 6280 Orders Via: Email, Fax and Phone Hours of Service: Normal business hours Location Supplied: Bunbury, Busselton, Harvey Deliveries: Delivery times as agreed with the customer. Deliveries free to store. Discount Rate: 20% off retail price.




Craven Foods ABN No: 72 090 755 356



and small goods • Fresh fruit and

vegetables • Fresh meat and

chicken • Bread

Narelle Bartlett T: (08) 9721 1877 F: (08) 9791 1026 E: [email protected] Address: 16 Denning Rd Bunbury WA 6230 Orders Via: On- line, Email, Fax and Phone Hours of Service: Normal business hours Location Supplied: All locations Deliveries: Delivery times as agreed with the customer. Deliveries free to store. Discount Rate: 15% off retail price.




Dardanup Butchering Company ABN No: 89 869 494 617

• Frozen products and small goods

• Fresh meat and chicken

Brian Pittendreigh or Joan Federici (PA) T: (08) 9780 6000 F: (08) 9725 4205 E: [email protected] Address: Lot 100 Wimbridge Rd Picton WA 6229 Orders Via: On-line, Email, Fax and Phone. Oredrs are to be in 1.00pm of the working day prior to scheduled deleivery Hours of Service: Normal business hours Location Supplied: All locations Deliveries: Delivery times as below.

Deliveries free to store for orders over $100, otherwise $40 charge applies. Discount Rate: Wholesale price.




Donnybrook Butchers ABN No: 19 775 211 237


Glenn Tickner T: (08) 9731 1396 F: (08) 9731 1396 E: [email protected] Address: 114 South West Hwy Donnybrook WA 6239 Orders Via: Email, Fax and Phone Hours of Service: Normal business hours Location Supplied: Bridgetown, Donnybrook, Manjimup Deliveries: Delivery daily Monday to Friday. Deliveries free to store. Discount Rate: 10% off retail price.




Fox Bros Butchers ABN No: 66 876 274 694


Matthew Gillard or Aly Giblett T: (08) 9776 1294 F: (08) 9776 1294 E: [email protected] Address: Brockman St Pemberton WA 6260 Orders Via: Email, Fax and Phone Hours of Service: Normal business hours Location Supplied: Pemberton Deliveries: Delivery daily, morning after orders. Deliveries free to store. Discount Rate: 15% off retail price.




Fruit Barn ABN No: 66 754 479 050

• Fresh fruit and vegetables

Tim Sheehan T: (08) 9731 1198 F: (08) 9731 1198 E: [email protected] Address: 360 Marybrook Rd Marybrook WA 6280 Orders Via: Email, Fax and Phone Hours of Service: Normal business hours Location Supplied: Bunbury, Donnybrook Deliveries: Delivery between 9am and 2pm 5 days per week. Deliveries free to store. Discount Rate: Discounted market rate.




Geobay Butchering ABN No: 24 159 297 535


Wayne or Julie Hams T: 0427 507307 F: (08) 9751 2318 E: [email protected] Address: 15 Cook St Busselton WA 6280 Orders Via: Email, Fax and Phone Hours of Service: Normal business hours Location Supplied: Augusta, Busselton, Margaret River, Nannup Deliveries: Delivery Mon-Fri 7.30am to 3.30 pm, Sat 9am to 11.30am. Deliveries free to store. Discount Rate: 10% off retail price.




Johnsons Foods ABN No: 25 697 512 635



and small goods

Adam Johnson or David Rigoll T: (08) 9771 2018 F: (08) 9771 2805 E: [email protected] Address: Cnr Rose and Lock Sts Manjimup WA 6258 Orders Via: Email, Fax and Phone Hours of Service: Normal business hours Location Supplied: Boyup Brook, Bridgetown, Manjimup, Nannup, Pemberton Deliveries: Delivery times as agreed with the customer. Deliveries free to store. Discount Rate: 10% off retail price.




Partons Harvey IGA ABN No: 72 963 497 497

• Dry goods • Dairy product s and

fresh fruit juices • Fresh fruit and

vegetables • Bread

Tony Parton T: (08) 9729 1043 F: (08) 9729 3271 E: [email protected] Address: 83 Uduc Rd Harvey WA 6220 Orders Via: Email, Fax and Phone Hours of Service: Normal business hours Location Supplied: Harvey Deliveries: Delivery times as agreed with the customer. Unable to deliever frozen products Deliveries free to store. Discount Rate: 15% off retail price for Fresh fruit and vegetables. 6% off retail price for others




PFD Food Services ABN No: 29 006 972 381



and small goods • Fresh meat and

chicken

Craig Nicholls T: (08) 9725 4577 M: 0417 107 201 E: [email protected] Address: 23 Yookson Rd Picton WA 6229 Orders Via: Email, Fax and Phone Hours of Service: Normal business hours Location Supplied: All locations Deliveries: Delivery times as agreed with the customer. Within 24 hours of receiving online orders Deliveries free to store. Discount Rate: 19% off retail price for Bunbury. 16.5% off retail price for Busselton and Collie. 10.5% off retail price for Augusta, Donnybrook, Harvey, Margaret River.




Ryans Quality Meats ABN No: 63 307 056 047


Karl Osterberg T: (08) 9765 1204 F: (08) 9765 1113 E: [email protected] Address: 22 Biscayne Way Jandakot WA 6164 Orders Via: Email, Fax and Phone Hours of Service: Normal business hours Location Supplied: All locations Deliveries: Delivery Monday to Friday or times as agreed with the customer. Deliveries free to store. Discount Rate: Wholesale price.




Sprys Meat Market ABN No: 50 185 753 294


Geraldine Spry or Emma Old T: (08) 9734 1277 F: (08) 9734 1277 E: [email protected] or E: [email protected] Address: 144 Atkinson St Collie WA 6225 Orders Via: Email, Fax and Phone Hours of Service: Normal business hours Location Supplied: Collie Deliveries: Delivery times as agreed with the customer. Deliveries free to store. Discount Rate: Wholesale price.





Staley Food and Packaging ABN No: 90 484 266 359

• Dry goods • Dairy product s and


and small goods • Fresh meat and

chicken

Keith Patterson T: (08) 9721 7855 F: (08) 9721 8834 E: [email protected] Address: 4-6 Zaknic Place Bunbury WA 6230 Orders Via: On-line, Email, Fax and Phone Hours of Service: Normal business hours Location Supplied: All locations except Boyup Brook Deliveries: Delivery times as agreed with the customer. Furthest places get 1 delivery per week and popular areas get multiple deleivries each week Deliveries free to store. Discount Rate: 5% off retail price.




BUYING RULES Buying Direct Public Authorities in the South West region may purchase from the GBA as outlined below. The suppliers will provide a discount to the retail price (shelf price) or wholesale price for products purchased from this GBA. Buyers can pick and buy products from any of the contracted suppliers and from any product category in accordance with the following Buying Rules:

MONETARY THRESHOLD BUYING PROCESS

Products valued up to $50,000 per order

Panel suppliers may be accessed directly.

Products valued above $50,000 per order

Formally request sufficient number of written quotations from relevant Panel Members.

Orders should be placed directly with contractors using one of the methods indicated in each contractor’s details. Buyers should check each individual contractor’s details as to which method is preferred for placing orders. If you are using a contractor for the first time, you will probably need to establish a new account.

Retail Purchases The GBA is established for purchasing food and grocery products. Contracts are a combination of local retailers and wholesalers. Buyers should use the GBA as much as possible and look to consolidate their food and grocery purchases to avoid potential surcharges.

Payments The Contractor will invoice the buyer directly and the buyer will pay the contractor directly. No surcharges are applicable for payment by Corporate Credit Card/Government Purchasing Card.

Payment by Purchasing Card The Government Purchasing Card offers a quick and convenient method of payment allowing many goods and services to be efficiently purchased. Always remember to inform the supplier that you will be paying by Government Purchasing Card, at the time of ordering the product or service, and ensure they clearly understand that they must send the tax invoice directly to you, the cardholder.



Delivery Details In most cases, delivery is free-into-store for Public Authorities located within the Contractor’s nominated location/s. Refer to the Contractor Details to find out if minimum order quantities are applicable.

Discount Rate Suppliers have offered a Discount Rate to the retail or wholesale price for all food and grocery products in the relevant category. The discount applies to the retail or wholesale price on the day of the order. Given that the GBA is non-mandatory for the region, if the supplier prices are not competitive, agency buyers have the option to buy elsewhere (however, the agency buyer would then need to ensure that the purchase complied with State Supply Commission requirements). The Discount Rate is fixed for the first year of the contract. On each anniversary of the contract commencement date (1 July), increases or decreases in the Discount Rate are permitted.

Backorders/Substitutes Contractors will take all reasonable steps to ensure that backorders are kept to a minimum throughout the operation of the Contract. The following procedure applies to all backorders and substitute products:

• Prior notice must be given to the Customer, with an anticipated delivery date; • The substitute product shall be of equal or superior quality; • The substitute product shall be supplied at no higher cost than the originally ordered

brand; and • A sample of the substitute or nutritional information about the substitute shall be

provided to the Customer, if requested.

Returns The contractor is obliged to pay all costs, including freight costs, incurred by the agency as a result of incorrectly supplied products.

Acceptance of Products Neither the delivery of the product or payment of the product constitutes acceptance of the product by the buyer. You should inspect the products on arrival to ensure they match your purchase order and then accept or reject the products. Products are deemed to have been accepted:

• if the buyer notifies the contractor that the product have been accepted; or • if the contractor hasn’t been notified of a rejection of products within ten (10)

business days after the delivery of the product.

Rejection of Products Products may be rejected if they do not conform to the specification stated in the contract or purchase order. A notice of rejection may only be issued within ten (10) business days after the delivery of the product to the buyer. If the notice of rejection is not issued within this period, the products will be deemed to have been accepted. Any rejected products must be removed at the expense of the contractors.



CONTRACT REVIEWS The Department of Finance aims to continuously improve the services it provides to Buyers via a range of review processes. Contract reviews, coordinated by the Department of Finance, aim to:

• ensure prices charged to agencies reflect the correct contracted price; • ensure products sold on this GBA reflect the range of products agreed for supply; • examine contracted suppliers performance; • assess buyer satisfaction; and • monitor compliance with Government Policies and Australian laws.

Buyer Feedback You may provide feedback on the level of satisfaction experienced; or suggest improvements to the GBA or Buyers Guide at any time. Please forward your recommendations for improvements to the Contract Manager. All feedback received is taken into account as part of the contract review process. This feedback allows the Department of Finance to identify areas where service levels or product range needs to be improved. Your cooperation in this effort is greatly appreciated.

Contractor Performance Review The Department of Finance will review contracted suppliers’ performance by receipt of feedback on specific incidences from agencies. The form in Appendix 2 is to be used to record the contracted suppliers performance during the contract period, as required. The form provides for both complimentary feedback and complaint resolution considerations. On the majority of occasions, contracted suppliers supply acceptable products and/or services. However, these outcomes are rarely formally recorded. The opportunity exists to recognise satisfactory, as well as poor performance, by completing the form and forwarding it to the Contract Manager. In this way, an ongoing record can be maintained of a contracted supplier’s performance during the term of the GBA.

Complaint Resolution If you are dissatisfied with the products and/or service provided by the contracted supplier or have any specific concerns, these should be discussed in the first instance directly with the contracted supplier. If the problem or issue is not resolved to your satisfaction it should be referred to the Contract Manager for assistance. In most cases minor issues, complaints and concerns can be suitably resolved to the satisfaction of both parties without any major impact on the contract. However, if you consider the matter to be of a serious nature, the Contract Manager should be advised through the completion and forwarding of the Contractor’s Performance Review form. To help resolve the complaint, please record the following details when completing the Contractor Performance Review Form:

• nature of the complaint; • when the complaint was made; • to whom the complaint was made; • the issues involved; • the contractor’s response; and • any other relevant details.



The Department of Finance is keen to ensure that every contracted supplier provides a satisfactory level of service. Please do not hesitate to contact the Contract Manager if this is not the case.

Complimentary Feedback and Complaints Resolution Government Procurement aims to continuously improve the services it provides to Customers and welcomes feedback on the level of satisfaction experienced under this contract or with the Supplier(s) performance. If you are dissatisfied with the goods and/or service provided by the Supplier or have any specific concerns, these should be discussed in the first instance directly with the Supplier. If the problem or issue is not resolved to your satisfaction, please log your complaints via Finance’s online Feedback Management System. The online form provides for both complimentary feedback and complaint resolution considerations.

http://www.finance.wa.gov.au/cms/complaints.aspx



NEED MORE INFORMATION?

Appendices Appendix 1: Glossary of Terms Appendix 2: Contractor’s Performance Review

Still need more information? Contact the Contract Manager



APPENDIX 1: GLOSSARY OF TERMS Words in this document have the following meaning:

Word Meaning Buyer All Public Authorities as defined in the State Supply Commission

Act 1991; Public Benevolent Institutions approved by the State supply Commission (SSC); and Any other organisations approved by the SSC.

Public Authority For the purpose of defining Public Authority under the State Supply Commission Act 1991, a Public Authority is: A department of the Public Service of the State established or deemed to have been established under the Public Sector Management Act 1984; and An agency, authority or instrumentality of the Crown in right of the State.



APPENDIX 2: CONTRACTOR’S PERFORMANCE REVIEW FORM

RECORD OF COMPLIMENT/COMPLAINT Return to: SENIOR PROCUREMENT MANAGER DEPARTMENT OF FINANCE Level 8, 61 Victoria St BUNBURY WA 6230

Contract Number GBA201410882

Title of Contract SUPPLY OF FOOD AND GROCERIES GROUP BUYING ARRANGEMENT (South West Region)

Supplier / Contractor Involved

Nature of the review Compliment Complaint

When the review was made

To whom the review was made

The highlights and issues involved

The Contractor’s response

Any other relevant details / Compliments

Details of Reviewer

Name of Officer Telephone

Position Title Facsimile

Signature / Date E-mail

Please email the completed form to Department of Finance at: [email protected]


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