business track: metlife leapfrogs insurance industry with mongodb-powered big data application
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Jason LombardoSoftware Engineer @ MetLifeSWAT Development
The MetLife Wall.A 360° View of Our Customers.
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Introducing... The MetLife Wall
360 degree view of a caller’s policy, cutting across LOBs.
Consolidate and simplify presentation layer.
Boost customer satisfaction and call center productivity through a unified application.
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145Years Young
Fortune 50 Global
Company
60,000 +Associates
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What We Delivered
360° View70
Systems 3 Months
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“ [The MetLife Wall] moved from pilot to rollout in
90 days — breakneck speed in an industry used
to measuring IT projects in months and years.”
InformationWeek.com, May 13, 2013
“ Building a production database system on
NoSQL technology isn’t commonplace in
insurance or other large industries, but it
was about the only way to pull this off.”
GIGAOM.com, May 7, 2013
“ If contact centers have a kind of Holy Grail,
it’s this: developing a 360-degree customer
view… [MetLife] took a major step forward
in revamping its customer view”
outbound-call-center.tmcnet.com, May 13, 2013
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How We Accomplished It
Enthusiastic Team &
Leadership
Flexible NoSQL
Database
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The SWAT Team
Who We Are Why We Were Brought In
What We Accomplished
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Where Do We Go From Here
International
Enhancing Our Data
Processing Routines
Deployment to thousands
of MetLife Associates
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Thank you.
“Looking beyond MetLife and even the insurance industry, The [MetLife] Wall may well be a prototype for the next generation of customer-360 applications.”
Doug Henschen, InformationWeek.com, May 13, 2013
Jason LombardoSoftware Engineer @ MetLifeSWAT Development