Business Support PlanCarolyn Travers| Shining Thru Counselling and Support Services

Occupational Skills &

Work EthicsEmployees must possess appropriate occupational skills

and a positive work ethic

Work Attendance Arrive before work start time to prepare for your day ahead

Commence your daily tasks on time

Work through until the required finish time

Time off needs to be fair and just across the work place

Understand how absence can impact on others

Flexibility in start/finish time can assist staff to attend to home issues without having to take the whole day off

Workers morale and motivation can be impacted by poor attendance of others

Character & Initiative Workers with strong character will

Be committed to their work and the workplace Be honest in their daily dealing with work colleagues and clients By trustworthy in their dealing with work colleagues and clients

Workers who use initiative are Motivated Enthusiastic Industrious Hard working

Self-discipline & Self-responsibility A worker who is self-disciplined will

Decide what behaviour best reflects their goals and values Be conscious of what they are doing and what they are not doing Commit to and have courage to follow through

A worker who has self-responsibility will Acknowledge the choices they make Accept the choice of direction they take Not blame others for the choices they make Be honest about their strengths, abilities, talents and values

Team Work Positive team work will be successful when all colleagues

Make a commitment to the team Make an effort to foster team spirit Respect the rights of others Co-operate Are assertive in their dealing with others Seek opportunities to grow together Seek opportunities to learn from each other

Appearance & Attitude All work colleagues will

Dress according to their position or the job they are undertaking Regard appearance as an important communication and presentation skill Realise that first impressions are important Work towards a more confident attitude Better understand others Bring optimism and innovation to the work group Have the confidence to take calculated risks to improve performance Be empathetic towards others View minor failures as learning experiences

Productivity Productivity will see work colleagues

Avoid multi-tasking and set times for tasks Eliminate unnecessary meetings/chat sessions Avoid disruptions Make a daily task list Avoid using social media during work time Keep personal mobile phone away from desk and use in breaks only Set up a system to complete work Clear desk each afternoon before leaving work

Organisational Skills Work colleagues should have organisational skills to

Assist in planning ahead Schedule daily work tasks Utilise time wisely Prioritise tasks Meet deadlines Demonstrate attention to detail Clear, concise communication

Management Management is defined and demonstrated by

Taking responsibility to ensure All legislative requirements are adhered to All policies and practices are followed Staff comply with the Code of Conduct Workplace Health and Safety requirements are met The capacity to role model appropriate behaviour in the workplace A fair and just practice model to enhance job satisfaction Maximisation of productivity A healthy work and life balance for all staff

Leadership Leadership is defined and demonstated by

Gaining commitment from staff to Understand their part in the overall purpose of organisational development Be prepared to support the success of the organisation Take direction when required

Providing opportunities and challenges to staff For their ongoing growth and professional development To actively participate in training and new learning To take meaningful and productive actions

Providing supervision to staff to Assist them to continue to strive for quality work and to be productive Impart vision and set direction and clarity Create a sense of shared responsibility Encourage and embrace change and innovation Motivate to maximise individual and team performance

Conclusion

Learn from failure

and remain encouraged.

Your determination and commitment will keep you motivated.

Carolyn Travers