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  • 7/23/2019 BUSINESS STRATEGY Dr. Anton.ppt

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    USINESS STRATEGY

    USINESS STRATEGY

    Dr. ANTON WACHIDIN WIDJAJADr. ANTON WACHIDIN WIDJAJA

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    CoreCore

    CompetencCompetencyy

    TheThe resourcesresourcesandand capabilitiescapabilities

    that have been determined tothat have been determined to

    be a source of competitivebe a source of competitiveadvantage for a firm over itsadvantage for a firm over its

    rivals.rivals.

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    StrategyStrategy

    An integrated and coordinatedAn integrated and coordinatedset of actions taken to exploitset of actions taken to exploit

    core competencies and gain acore competencies and gain a

    competitive advantage.competitive advantage.

    Core

    Competency

    The resources and capabilities that have been

    determined to be a source of competitive

    advantage for a firm over its rivals.

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    Strategy

    An integrated and coordinated set of

    actions taken to exploit core competencies

    and gain a competitive advantage.

    BusinessBusinessLevelLevel

    StrategyStrategy

    Actions taken to provide value toActions taken to provide value to

    customers and gain a competitivecustomers and gain a competitive

    advantage by exploiting coreadvantage by exploiting core

    competencies in specific,competencies in specific,

    individual product markets.individual product markets.

    Core

    Competency

    The resources and capabilities that have been

    determined to be a source of competitive

    advantage for a firm over its rivals.

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    Strategic Logic At

    trategic Logic At

    usiness Unit Levelusiness Unit Level

    A firms success is explained by two factors:A firms success is explained by two factors:

    Attractiveness of the industryAttractiveness of the industry

    Relative position of the firm ithin the industryRelative position of the firm ithin the industry

    Relative profitability depends onRelative profitability depends on

    Nature of the firm!s competitive positionNature of the firm!s competitive position

    A"ility to create sustaina"le competitiveA"ility to create sustaina"le competitiveadvanta#eadvanta#e

    Cost leadershipCost leadership

    $roduct% service differentiation$roduct% service differentiation

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    Strategic Logic At

    trategic Logic At

    usiness Unit Levelusiness Unit Level

    firm success

    relative position industry structure

    sust. comp. adv.

    value chain

    drivers

    m#mt. choices initial conditions

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    Advantage Creating

    dvantage Creating

    Resourcesesources

    Contribute to Providing ValueContribute to Providing Value

    for Customersfor Customers

    Are UniqueAre Unique

    to te !irmto te !irm

    Are "ard forAre "ard for

    Competitors toCompetitors to

    Acquire orAcquire or#mitate#mitate

    $ustainable$ustainable

    CompetitiveCompetitive

    AdvantageAdvantage

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    eneric Business Level Strategieseneric Business Level Strategies

    CostCost !ni"ueness!ni"ueness

    Source of Competitive AdvantageSource of Competitive Advantage

    Breadth ofBreadth of

    CompetitiveCompetitive

    ScopeScope

    BroadBroad

    TargetTarget

    #arket#arket

    $arro%$arro%

    TargetTarget

    #arket#arket

    &ocused

    'ifferen(

    tiation

    CostLeadership

    'ifferen(tiation

    &ocused

    Lo% Cost

    CostCostLeadershipLeadership

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    Cost Drivers

    ost Drivers

    C%$&$

    &cale

    Institutional

    'ocation

    $olicy choices

    Timin#

    Inte#ration

    ()perience

    Capacity*tilisation

    'in+a#es

    Inter,

    relationships

    &ource- "ased on $orter /0123

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    Product 'esignProduct 'esign

    (o)!rillsProduct*$ervice

    (o)!rillsProduct*$ervice

    Production*%perations

    Production*%perations

    +xperience Curve+xperience Curve$cale +conomies$cale +conomies

    ,ow)Cost

    $trategic &rust

    ,ow)Cost

    $trategic &rust

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    )ey Criteria*

    Cost LeadershipBusiness Level Strategy

    Relatively standardized products

    Features acceptable to many customers

    Lowest competitive price

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    +e"uirements*Constant effort to reduce coststhrough*

    Building efficient scale facilities

    State of the art manufacturing facilities

    Simplification of processes

    Minimizing costs of sales, R& and service

    Monitoring costs of activities provided by outsiders

    !ight control of production costs and overhead

    Cost LeadershipBusiness Level Strategy

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    Evaluating A BusinesssEvaluating A Businesss CostCost

    LeadershiLeadershi!ortunities!ortunitiesA. Skills and Resources Fostering Cost Leadership" Sustained capital investment and access to capital

    " rocess engineering skills" -ntense supervision of labor or core technical operations

    " roducts or services designed for ease of manufacture ordelivery

    " Lo%(cost distribution system

    B. Organizational Requirements Supporting Cost Leadership" Tight cost control

    " &re"uent, detailed control reports" Continuous improvement and benchmarking orientation" Structured organiation and responsibilities" -ncentives based on meeting strict, usually "uantitative targets

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    Advantages o" a Cost

    dvantages o" a Cost

    Leadershi Strateg#

    eadershi Strateg#

    Lo%(cost advantages reduce likelihood of pricingpressure from buyers

    Lo%(cost advantages reduce likelihood of pricingpressure from buyers

    Sustained lo%(cost advantages may push rivals into

    other areas, lessening price competition

    Sustained lo%(cost advantages may push rivals into

    other areas, lessening price competition

    $e% entrants must face an entrenched cost leader%ithout experience to replicate cost advantages

    $e% entrants must face an entrenched cost leader%ithout experience to replicate cost advantages

    Lo%(cost advantages should lessen attractiveness ofsubstitutes

    Lo%(cost advantages should lessen attractiveness ofsubstitutes

    /igher margins allo% lo%(cost producers to

    %ithstand supplier cost increases

    /igher margins allo% lo%(cost producers to

    %ithstand supplier cost increases

  • 7/23/2019 BUSINESS STRATEGY Dr. Anton.ppt

    15/111rimary Activities

    Support

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    Service

    #A+

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    Value Creating ActivitiesValue Creating Activities#ommon to a#ommon to a

    Cost LeadershipCost LeadershipBusiness Level StrategyBusiness Level Strategy

  • 7/23/2019 BUSINESS STRATEGY Dr. Anton.ppt

    16/111rimary Activities

    Support

    Activities

    Technological 'evelopment

    /uman +esource #anagement

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    Value Creating ActivitiesValue Creating Activities#ommon to a#ommon to a

    Cost LeadershipCost LeadershipBusiness Level StrategyBusiness Level Strategy

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    Value Creating ActivitiesValue Creating Activities#ommon to a#ommon to a

    Cost LeadershipCost LeadershipBusiness Level StrategyBusiness Level Strategy

    rimary Activities

    Support

    Activities

    Technological 'evelopment

    /uman +esource #anagement

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    Value Creating ActivitiesValue Creating Activities#ommon to a#ommon to a

    Cost LeadershipCost LeadershipBusiness Level StrategyBusiness Level Strategy

    rimary Activities

    Support

    Activities

    Technological 'evelopment

    /uman +esource #anagement

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    Value Creating ActivitiesValue Creating Activities#ommon to a#ommon to a

    Cost LeadershipCost LeadershipBusiness Level StrategyBusiness Level Strategy

    rimary Activities

    Support

    Activities

    Technological 'evelopment

    /uman +esource #anagement

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    Value Creating ActivitiesValue Creating Activities#ommon to a#ommon to a

    Cost LeadershipCost LeadershipBusiness Level StrategyBusiness Level Strategy

    rimary Activities

    Support

    Activities

    Technological 'evelopment

    /uman +esource #anagement

    &irm -nfrastructure

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    rimary Activities

    Support

    Activities

    Technological 'evelopment

    /uman +esource #anagement

    &irm -nfrastructure

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    to -mprove 3orker

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    Suppliers4

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    Value Creating ActivitiesValue Creating Activities#ommon to a#ommon to a

    Cost LeadershipCost LeadershipBusiness Level StrategyBusiness Level Strategy

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    rimary Activities

    Support

    Activities

    Technological 'evelopment

    /uman +esource #anagement

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    rvice

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    to -mprove 3orker

    2fficiency and 2ffectiveness

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    Suppliers4

    roducts %ith the

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    to +educe Costs Associated %ith

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    the Lo%est Cost roducts to

    urchase +a% #aterials

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    rocesses to #onitor

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    rocurement

    Value Creating ActivitiesValue Creating Activities#ommon to a#ommon to a

    Cost LeadershipCost LeadershipBusiness Level StrategyBusiness Level Strategy

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    rimary Activities

    Support

    Activities

    Technological 'evelopment

    /uman +esource #anagement

    &irm -nfrastructure

    rocurement

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    d

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    1Sales

    Se

    rvice

    #A+

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    +elatively &e%

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    Simplified lanning

    ractices to +educelanning Costs

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    +educe Turnover Costs

    2ffective Training rograms

    to -mprove 3orker

    2fficiency and 2ffectiveness

    /ighly 2fficient

    Systems to Link

    Suppliers4

    roducts %ith the

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    rocesses Timing of Asset

    urchases

    2fficient lant

    Scale to #inimie

    #anufacturing

    CostsSelection of Lo%

    Cost Transport

    Carriers

    'elivery Schedule

    that +educes

    Costs

    $ational Scale

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    roducts riced to

    enerate Sales

    5olume

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    Trained Sales

    &orce

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    and Severity

    of +ecalls

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    Technologies

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    to +educe Costs Associated %ith

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    #anufacturing

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    order to +educe Costs Associated

    %ith #anufacturing rocesses

    Value Creating ActivitiesValue Creating Activities#ommon to a#ommon to a

    Cost LeadershipCost LeadershipBusiness Level StrategyBusiness Level Strategy

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    rimary Activities

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    Technological 'evelopment

    /uman +esource #anagement

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    +a% #aterials

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    2ffective Training rograms

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    Value Creating ActivitiesValue Creating Activities#ommon to a#ommon to a

    Cost LeadershipCost LeadershipBusiness Level StrategyBusiness Level Strategy

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    rimary Activities

    Support

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    /uman +esource #anagement

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    ractices to +educe

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    Value Creating ActivitiesValue Creating Activities#ommon to a#ommon to a

    Cost LeadershipCost LeadershipBusiness Level StrategyBusiness Level Strategy

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    /o% to 0btain a Cost Advantage

    $% etermine and #ontrol #ost rivers

    % Reconfigure the Value Chainas needed

    'lter production process

    #hange in automation

    (ew distribution channel

    irect sales in place ofindirect sales

    (ew advertising media

    (ew raw material

    Bac)ward integration

    Forward integration

    #hange location relativeto suppliers or buyers

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    +econfiguring the 5alue Chain

    of -o%a Beef ackers 6-B7

    +anch+anch

    CattleCattle

    Ship 8on theShip 8on the/oof9 to +ail/oof9 to +ail

    CenterCenter

    6Chicago76Chicago7

    SlaughterSlaughterinto sidesinto sides

    of beefof beef

    88BoxedBoxed

    Cuts9 atCuts9 at

    #arkets#arkets

    *ld+ay

    Save on shipping and cattle weight loss

    -tilize cheaper non.union rural labor

    (ew+ay

    (ew+ay

    Locate largeLocate large

    automatedautomated

    plants nearplants near

    ranchesranches

    rocess intorocess into

    8Boxed Cuts9 at8Boxed Cuts9 at

    plantsplants

    Ship cutsShip cuts

    alreadyalready

    8Boxed9 to8Boxed9 to

    #arkets#arkets

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    Choices That 'rive Costs

    /conomies of scale/conomies of scale'sset utilization'sset utilization

    #apacity utilization pattern#apacity utilization pattern

    0alue chain lin)ages0alue chain lin)ages

    1nterrelationships1nterrelationships

    . 'dvertising & Sales. 'dvertising & Sales

    . Logistics & *perations. Logistics & *perations

    . Seasonal, cyclical. Seasonal, cyclical

    . *rder processing. *rder processingand distributionand distribution

    2roduct features2roduct features

    2roduct features2roduct features2erformance2erformance

    Mi3 & variety of productsMi3 & variety of products

    Service levelsService levels

    Small vs% large buyersSmall vs% large buyers

    2rocess technology2rocess technology

    +age levels+age levels

    4iring, training, motivation4iring, training, motivation

    Th ) : i

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    Three )ey :uestions

    %% 4ow can a group of lin)ed value4ow can a group of lin)ed value

    activities be regrouped or reordered5activities be regrouped or reordered5

    6%6% 4ow might coalitions with other4ow might coalitions with other

    firms lower or eliminate costs5firms lower or eliminate costs5

    7allo sold wine through grocery stores rather than li8uor

    stores because they were more efficient distributors

    $%$% 4ow can an activity be performed4ow can an activity be performed

    differently or even eliminated5differently or even eliminated5

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    /ffective Cost Leaders can remain

    profitable even when the

    Five Forcesappear unattractive

    2ffective Cost Leaders can remain profitable even %hen

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    Can frighten offCan frighten off $e% 2ntrants$e% 2ntrants

    due to the need to*due to the need to*

    2nter at large scale to2nter at large scale tobe Cost Competitivebe Cost Competitive

    ;

    Take time to move do%nTake time to move do%n

    the 8Learning Curve9the 8Learning Curve9

    ;

    2ffective Cost Leaders can remain profitable even %hen

    the Five Forcesappear unattractive

    Threat of

    $e%

    2ntrants

    2ffective Cost Leaders can remain profitable even %hen

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    Can frighten off $e% 2ntrants dueto the need to*

    2nter at Large Scale to be

    Cost Competitive;

    Take time to move do%n the

    8Learning Curve9

    ;

    Bargaining

    o%er of

    Buyers

    Threat of

    $e%

    2ntrants

    Can mitigate Buyer o%er by*

    ; 'riving prices far belo% competitors

    may cause exit and shift po%er backto firm

    2ffective Cost Leaders can remain profitable even %hen

    the Five Forcesappear unattractive

    2ffective Cost Leaders can remain profitable even %hen

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    Can frighten off $e% 2ntrants dueto the need to*

    2nter at Large Scale to be

    Cost Competitive;

    Take time to move do%n the

    8Learning Curve9

    ;

    Can mitigate Buyer o%er by*

    Threat of

    $e%

    2ntrants

    Bargaining

    o%er of

    Buyers

    'riving prices far belo%

    competitors %hich may

    cause exit and shift po%er

    back to firm

    3ell positioned relative to3ell positioned relative to

    SubstitutesSubstitutes in order to*in order to*

    #ake investments to create#ake investments to create

    substitutes firstsubstitutes first

    99

    Buy patents developed byBuy patents developed by

    potential substitutespotential substitutes99

    Lo%er prices to maintainLo%er prices to maintain

    value positionvalue position

    99

    Threat of

    Substitute

    roducts

    2ffective Cost Leaders can remain profitable even %hen

    the Five Forcesappear unattractive

    2ffective Cost Leaders can remain profitable even %hen

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    Can frighten off $e% 2ntrants dueto the need to*

    2nter at Large Scale to be

    Cost Competitive;

    Take time to move do%n the

    8Learning Curve9

    ;

    3ell positioned relative to

    Substitutes in order to*

    #ake investments to create substitutes;

    Can buy patents developed by

    potential substitutes;

    Lo%er prices to maintainvalue position

    ;

    Bargaining

    o%er of

    Suppliers

    Threat of

    $e%

    2ntrants

    Threat ofThreat of

    SubstituteSubstitute

    roductsroducts

    Can mitigate Buyer o%er by*

    Bargaining

    o%er of

    Buyers

    'riving prices far belo%

    competitors %hich may

    cause exit and shift po%er

    back to firm

    Can mitigate Supplier o%er by*

    Lo% cost position makes them better

    able to absorb cost increases

    ;

    #ore likely to make very large purchases

    %hich reduces chance of supplier po%er;

    2ffective Cost Leaders can remain profitable even %hen

    the Five Forcesappear unattractive

    2ffective Cost Leaders can remain profitable even %hen

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    2ffective Cost Leaders can remain profitable even %hen

    the Five Forcesappear unattractive

    Threat of

    $e%

    2ntrants

    Bargaining

    o%er of

    Suppliers

    Threat of

    Substitute

    roducts

    Can frighten off $e% 2ntrants dueto the need to*

    2nter at Large Scale to be

    Cost Competitive;

    Take time to move do%n the

    8Learning Curve9

    ;

    3ell positioned relative to

    Substitutes in order to*

    #ake investments to create substitutes;

    Can buy patents developed by

    potential substitutes;

    Lo%er prices to maintainvalue position

    ;

    Competitors avoidCompetitors avoid

    price %ars %ith Costprice %ars %ith Cost

    Leaders, %hichLeaders, %hichcreates higher profitscreates higher profits

    for entire industryfor entire industry

    +ivalry Among

    Competing &irms

    in -ndustry

    Can mitigate Buyer o%er by*

    Bargaining

    o%er of

    Buyers

    'riving prices far belo%

    competitors %hich may

    cause exit and shift po%er

    back to firm

    Can mitigate Supplier o%er by*Lo% cost position makes them

    better able to absorb cost increases;

    #ore likely to make very large

    purchases %hich reduces chance

    of supplier po%er

    ;

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    #a

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    $e# Ris%s o" Cost

    e# Ris%s o" Cost

    Leadershi

    eadershi

    #any cost(saving activities are easily duplicated#any cost(saving activities are easily duplicated

    2xclusive cost leadership can become a trap2xclusive cost leadership can become a trap

    0bsessive cost cutting can shrink other competitive

    advantages involving key product attributes

    0bsessive cost cutting can shrink other competitive

    advantages involving key product attributes

    Cost differences often decline over timeCost differences often decline over time

    eneric Business Level Strategies

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    Breadth of

    Competitive

    Scope

    Source of Competitive Advantage

    BroadTarget

    #arket

    $arro%

    Target

    #arket

    Cost

    CostLeadership

    !ni"ueness

    eneric Business Level Strategies

    eneric Business Level Strategies

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    Breadth of

    Competitive

    Scope

    Source of Competitive Advantage

    BroadTarget

    #arket

    $arro%

    Target

    #arket

    Cost

    CostLeadership

    'ifferen(tiation

    eneric Business Level Strategies

    !ni"ueness

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    A successful differentiation

    strategy sould

    ProvidePerceived

    Value

    -e 'ifficult

    to Copy

    .enerate

    CustomerValue

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    Uni&ueness Drivers

    ni&ueness Drivers

    U(#/U+(+$$

    Product'ifferentiation

    Pricing'ifferentiation

    Promotional'ifferentiation

    'istribution'ifferentiation

    -rand

    'ifferentiation

    i!! ti ti B i L l St t

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    )ey Criteria*

    i!!erentiationBusiness Level Strategy

    0alue provided by uni8ue featuresand value characteristics

    #ommand premium price

    Superior 8uality

    Rapid innovation

    2restige or e3clusivity

    4igh customer service

    i!! ti ti B i L l St t

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    i!!erentiationBusiness Level Strategy

    +e"uirements*+e"uirements*

    #onstant effort to differentiate products through#onstant effort to differentiate products through

    eveloping new systems and processeseveloping new systems and processes

    :uality focus:uality focus

    Ma3imize 4uman Resource contributionsMa3imize 4uman Resource contributionsthrough low turnover and high motivationthrough low turnover and high motivation

    #apability in Rapability in R&

    Shaping perceptions through advertisingShaping perceptions through advertising

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    Evaluating A BusinesssEvaluating A Businesss

    Di""erentiationDi""erentiation!ortunities!ortunitiesA. Skills and Resources Fostering i!!erentiation" Strong marketing abilities

    " roduct engineering

    " Creative talent and flair

    " Strong capabilities in basic research

    " Corporate reputation for "uality or technological leadership

    " Long tradition in an industry or uni"ue combination of skills" Strong cooperation from channels and suppliers of ma

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    Advantages o" a

    dvantages o" a

    Di""erentiation Strateg#

    i""erentiation Strateg#

    +ivalry is reduced %hen a business successful

    differentiates itself

    +ivalry is reduced %hen a business successful

    differentiates itself

    Buyers are less sensitive to prices for effectively

    differentiated products

    Buyers are less sensitive to prices for effectively

    differentiated products

    Brand loyalty is hard for ne% entrants to

    overcome

    Brand loyalty is hard for ne% entrants to

    overcome

    Value Creating ActivitiesValue Creating Activities #ommon to a#ommon to a

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    rimary Activities

    Support

    Activities

    Technological 'evelopment

    /uman +esource #anagement

    &irm -nfrastructure

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    rvice

    #A+-

    $

    #A+

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    Value Creating ActivitiesValue Creating Activities#ommon to a#ommon to a

    i!!erentiationi!!erentiationBusiness Level StrategyBusiness Level Strategy

    Value Creating ActivitiesValue Creating Activities #ommon to a#ommon to a

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    Technological 'evelopment

    /uman +esource #anagement

    &irm -nfrastructure

    rocurement

    -nbound

    Logistics

    0perat

    ions

    0utbound

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    1Sales

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    rvice

    #A+-

    $

    #A+-

    $

    A company%ide

    emphasis on producing

    high "uality products

    /ighly 'eveloped -nformation

    Systems to better understand

    customers4 purchasing preferences

    Compensation programs

    intended to encourage %orker

    creativity and productivity

    2xtensive use of sub

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    Value Creating ActivitiesValue Creating Activities#ommon to a#ommon to a

    i!!erentiationi!!erentiationBusiness Level StrategyBusiness Level Strategy

    Technological 'evelopment

    /uman +esource #anagement

    &irm -nfrastructure

    rocurement

    -nbound

    Logist

    ics

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    rvice

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    #A+-

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    rimary Activities

    Support

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    A company%ide

    emphasis on producing

    high "uality products

    /ighly 'eveloped -nformation

    Systems to better understand

    customers4 purchasing preferences

    Compensation programs

    intended to encourage %orker

    creativity and productivity

    2xtensive use of sub

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    Value Creating ActivitiesValue Creating Activities#ommon to a#ommon to a

    i!!erentiationi!!erentiationBusiness Level StrategyBusiness Level Strategy

    Technological 'evelopment

    /uman +esource #anagement

    &irm -nfrastructure

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    Logist

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    1Sales

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    rvice

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    #A+-

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    rimary Activities

    Support

    Activities

    A company%ide

    emphasis on producing

    high "uality products

    /ighly 'eveloped -nformation

    Systems to better understand

    customers4 purchasing preferences

    Compensation programs

    intended to encourage %orker

    creativity and productivity

    2xtensive use of sub

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    Value Creating ActivitiesValue Creating Activities#ommon to a#ommon to a

    i!!erentiationi!!erentiationBusiness Level StrategyBusiness Level Strategy

    Technological 'evelopment

    /uman +esource #anagement

    &irm -nfrastructure

    rocurement

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    ics

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    #A+

    -$

    #A+-

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    rimary Activities

    Support

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    A company%ide

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    /ighly 'eveloped -nformation

    Systems to better understand

    customers4 purchasing preferences

    Compensation programs

    intended to encourage %orker

    creativity and productivity

    2xtensive use of sub

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    Value Creating ActivitiesValue Creating Activities#ommon to a#ommon to a

    i!!erentiationi!!erentiationBusiness Level StrategyBusiness Level Strategy

    Technological 'evelopment

    /uman +esource #anagement

    &irm -nfrastructure

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    #A+

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    #A+-

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    rimary Activities

    Support

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    A company%ide

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    /ighly 'eveloped -nformation

    Systems to better understand

    customers4 purchasing preferences

    Compensation programs

    intended to encourage %orker

    creativity and productivity

    2xtensive use of sub

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    Technological 'evelopment

    /uman +esource #anagement

    &irm -nfrastructure

    rocurement

    -nbound

    Logist

    ics

    0perat

    ions

    0utbound

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    1Sales

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    #A+

    -$

    #A+-

    $

    rimary Activities

    Support

    Activities

    A company%ide

    emphasis on producing

    high "uality products

    /ighly 'eveloped -nformation

    Systems to better understand

    customers4 purchasing preferences

    Compensation programs

    intended to encourage %orker

    creativity and productivity

    2xtensive use of sub

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    Technological 'evelopment

    /uman +esource #anagement

    &irm -nfrastructure

    rocurement

    -nbound

    Logist

    ics

    0perat

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    0utbound

    Logistics

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    1Sales

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    #A+

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    #A+-

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    rimary Activities

    Support

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    A company%ide

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    high "uality products

    /ighly 'eveloped -nformation

    Systems to better understand

    customers4 purchasing preferences

    Compensation programs

    intended to encourage %orker

    creativity and productivity

    2xtensive use of sub

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    Technological 'evelopment

    /uman +esource #anagement

    &irm -nfrastructure

    rocurement

    -nbound

    Logist

    ics

    0perat

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    0utbound

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    1Sales

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    #A+

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    #A+-

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    A company%ide

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    /ighly 'eveloped -nformation

    Systems to better understand

    customers4 purchasing preferences

    Compensation programs

    intended to encourage %orker

    creativity and productivity

    2xtensive use of sub

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    Technological 'evelopment

    /uman +esource #anagement

    &irm -nfrastructure

    rocurement

    -nbound

    Logist

    ics

    0perat

    ions

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    #A+

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    rimary Activities

    Support

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    A company%ide

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    /ighly 'eveloped -nformation

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    customers4 purchasing preferences

    Compensation programs

    intended to encourage %orker

    creativity and productivity

    2xtensive use of sub

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    Technological 'evelopment

    /uman +esource #anagement

    &irm -nfrastructure

    rocurement

    -nbound

    Logistics

    0perat

    ions

    0utbound

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    #A+

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    customers4 purchasing preferences

    Compensation programs

    intended to encourage %orker

    creativity and productivity

    2xtensive use of sub

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    /ffectiveness with DifferentiationDifferentiation

    grows out of Value ChainValue Chainactivitiesactivities2xamples*2xamples*

    4eine)en beer Raw materials

    #aterpillar tractors Service buyers; needs 8uic)ly

    anywhere in the world

    1ntel microprocessors !echnological superiority

    Steinway pianos Raw materials & +or)manship

    Mercedes Benz autos !echnology and +or)manship

    i!!erentiationBusiness Level Strategy

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    "#reating barriers by perceptions of uni8ueness

    "#reating switching costs through differentiation

    Raising Buyers; 2erformanceRaising Buyers; 2erformance

    Lowering Buyers; #ostsLowering Buyers; #osts

    #reating Sustainability through#reating Sustainability through

    Create 5alue %ith 'ifferentiation by*

    ' i f 'iff ti ti' i f 'iff ti ti

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    'rivers of 'ifferentiation'rivers of 'ifferentiation

    -ni8ue product features

    -ni8ue product performance

    /3ceptional services

    :uality of inputs

    (ew technologies

    /3ceptional s)ill or e3perience

    etailed information

    2xamples*2xamples*

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    /ffectivei!!erentiatorscan remain

    profitable even when the

    Five Forcesappear unattractive

    2ffective 'ifferentiators can remain profitable

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    p

    even %hen the Five Forcesappear unattractive

    Threat of$e%

    2ntrants

    Can fend offCan fend off $e% 2ntrants$e% 2ntrants

    because*because*

    $e% products must$e% products mustsurpass proven productssurpass proven products

    ;

    0r be e"ual to performance0r be e"ual to performance

    at lo%er pricesat lo%er prices;

    2ffective 'ifferentiators can remain profitable

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    Can mitigate Buyer o%er because*

    3ell differentiated products reduce

    customer sensitivity to price increases

    Bargaining

    o%er of

    Buyers

    Threat of

    $e%

    2ntrants

    Can fend off $e% 2ntrants because*$e% products must

    surpass proven products;

    0r be e"ual to performance

    at lo%er prices

    ;

    p

    even %hen the Five Forcesappear unattractive

    2ffective 'ifferentiators can remain profitable

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    Threat of

    $e%

    2ntrants

    Can fend off $e% 2ntrants because*$e% products must

    surpass proven products;

    0r be e"ual to performance

    at lo%er prices

    ;

    Bargaining

    o%er of

    Suppliers

    3ell positioned relative to

    Su"stitutes because*

    Brand loyalty tends to

    reduce ne% product trial

    and brand s%itching

    ;

    Threat of

    Substitute

    roducts

    Can mitigate Buyer o%er

    because %ell differentiated

    products reduce customer

    sensitivity to price increases

    p

    even %hen the Five Forcesappear unattractive

    2ffective 'ifferentiators can remain profitable

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    Bargainingo%er of

    Suppliers

    Threat of

    $e%

    2ntrants

    Can fend off$e% 2ntrants because*$e% products must

    surpass proven products;

    0r be e"ual to performance

    at lo%er prices

    ;

    BargainingBargaining

    o%er ofo%er of

    SuppliersSuppliers

    Can mitigate Buyer o%er

    because %ell differentiated

    products reduce customer

    sensitivity to price increases

    p

    even %hen the Five Forcesappear unattractive

    Threat of

    Substitute

    roducts

    3ell positioned relative to

    Substitutes because*

    Brand loyalty tends to

    reduce ne% product trial and

    brand s%itching

    ;

    Can mitigate Supplier o%er by*

    Absorbing price increases due to

    higher margins;

    assing on higher supplier prices

    because buyers are brand loyal;

    2ffective 'ifferentiators can remain profitable

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    +ivalry Among

    Competing &irms

    in -ndustry

    Threat of

    $e%

    2ntrants

    Bargaining

    o%er of

    Suppliers

    Bargaining

    o%er of

    Buyers

    Threat of

    Substitute

    roducts

    3ell positioned relative to

    Substitutes because*

    Brand loyalty tends to

    reduce ne% product trial and

    brand s%itching

    ;

    Can mitigate Supplier o%er by*

    ;

    ;

    Absorbing price increases

    due to higher margins

    assing on higher supplier prices

    because buyers are brand loyal

    Can mitigate Buyer o%er

    because %ell differentiated

    products reduce customer

    sensitivity to price increases

    even %hen the Five Forcesappear unattractive

    Can fend off $e% 2ntrants because*

    $e% products must

    surpass proven products;

    0r be e"ual to performance

    at lo%er prices

    ;

    Brand loyalty

    overcomes much

    price competition

    #a

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    Customers may decide that the

    cost of 8uni"ueness9is too great

    The means of uni"ueness mayno

    longer be valued by customers

    Competitors may learn ho% to

    imitate 5alue Chain

    #a

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    $e# Ris%s o"

    e# Ris%s o"

    Di""erentiation

    i""erentiation

    -mitation narro%s perceived differentiation,

    rendering differentiation meaningless

    -mitation narro%s perceived differentiation,

    rendering differentiation meaningless

    Technological changes that nullify past

    investments or learning

    Technological changes that nullify past

    investments or learning

    Cost difference bet%een lo%(cost competitors and

    the differentiated business becomes too great for

    differentiation to hold brand loyalty

    Cost difference bet%een lo%(cost competitors and

    the differentiated business becomes too great for

    differentiation to hold brand loyalty

    Different strategies call for

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    g

    different competenciesCompetitive 'rivers*(eeds

    (arrow product lines "ig expertise in cosen areas of focus 0oderate cange in tecnology or

    structure !ocus on cost1 efficiency*volume

    $trong customer focus Relationsip driven &wo competitive requirements

    /uic2 movement in developing

    mar2ets +fficient operations as mar2ets

    mature

    $earc for new products*new

    mar2ets*new tecniques +xperiment wit trends #nitiate cange to wic competitors

    must respond

    %perational

    +ffectiveness

    Customer

    #ntimacy

    Product

    ,eadersip

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    Creating a Co'etitive

    reating a Co'etitive

    Advantage ased on Seed

    dvantage ased on Seed

    Has "ecome a ma4or source of competitiveHas "ecome a ma4or source of competitive

    advanta#e for many firmsadvanta#e for many firms

    Involves the availa"ility of aInvolves the availa"ility of a rapid responserapid responsetoto

    customers "ycustomers "y $rovidin# current products 5uic+er$rovidin# current products 5uic+er

    Acceleratin# ne product development or improvementAcceleratin# ne product development or improvement

    6uic+ly ad4ustin# production processes6uic+ly ad4ustin# production processes

    7a+in# decisions 5uic+ly7a+in# decisions 5uic+ly

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    Evaluating A BusinesssEvaluating A Businesss RaidRaid

    ResonseResonse !ortunities!ortunitiesA. Skills and Resources Fostering Speed" rocess engineering skills" 2xcellent inbound and outbound logistics" Technical people in sales and customer service" /igh levels of automation" Corporate reputation for "uality or technical leadership" &lexible manufacturing capabilities" Strong do%nstream partners" Strong cooperation from suppliers of ma

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    Breadth of

    Competitive

    Scope

    Source of Competitive Advantage

    BroadTarget

    #arket

    $arro%

    Target

    #arket

    Cost

    CostLeadership

    'ifferen(tiation

    !ni"ueness

    gg

    eneric Business Level Strategieseneric Business Level Strategies

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    Breadth of

    Competitive

    Scope

    Source of Competitive Advantage

    BroadTarget

    #arket

    $arro%

    Target

    #arket

    Cost

    CostLeadership

    'ifferen(tiation

    &ocused

    'ifferen(

    tiation

    &ocused

    Lo% Cost

    !ni"ueness

    gg

    Focused Business Level Strategies

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    Focused Business Level Strategies involve the same basicFocused Business Level Strategies involve the same basic

    approach as Broad Mar)et Strategies%approach as Broad Mar)et Strategies%4owever, opportunities may e3ist because

    FocusedBusiness Level Strategies

    Large firms may overloo) small niches

    Firm may lac) resources to compete industry.wide

    May be able to serve a narrow mar)et segment

    more effectively than industrywide competitors

    Focus can allow you to direct resources to certain

    value chain activities to build competitive advantage

    Focused Business Level Strategies

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    Bang & *lufsen -pscale electronic components

    1ams #ompany 2remium pet foods

    Snap.on tools 4igh 8uality mechanics; tools

    FocusedBusiness Level Strategies

    Focused Business Level Strategies involve the same basicFocused Business Level Strategies involve the same basic

    approach as Broad Mar)et Strategies%approach as Broad Mar)et Strategies%4owever, opportunities may e3ist because

    #$amples%#$amples%

    May be able to retrofit old factories to )eep costs

    down

    Minimize R& costs by copying innovators

    FocusedBusiness Level Strategies

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    #ustom manufacturers of parts for#ustom manufacturers of parts for

    /arley('avidson/arley('avidson motorcyclesmotorcycles

    ocused S g

    Focused Business Level Strategies involve the same basicFocused Business Level Strategies involve the same basic

    approach as Broad Mar)et Strategies%approach as Broad Mar)et Strategies%4owever, opportunities may e3ist because

    #$ample%#$ample%

    Focused ifferentiators may thrive by selecting a

    small mar)et that is underserved by large players

    #a

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    &irm may be 8outfocused9by competitors

    Large competitor may set its sights on your

    niche market

    referencesof niche marketmay change to

    match those of broad market

    . &ocus on key market segments offeringgro%th opportunities

    >.&ocus on key market segments offeringgro%th opportunities

    ?. 2mphasie product innovation and"uality improvement

    ?.2mphasie product innovation and

    "uality improvement

    @. 2mphasie production and distribution

    efficiency

    @.2mphasie production and distribution

    efficiency

    . radually harvest the business.radually harvest the business

    )it"alls to Avoid in Co'eting in)it"alls to Avoid in Co'eting in

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    )it"alls to Avoid in Co'eting in)it"alls to Avoid in Co'eting in

    (ature*Declining Industries(ature*Declining Industries

    Being overly optimistic about prospects for an

    industry revival

    etting trapped in a profitless %ar of attrition

    /arvesting from a %eak position

    Grand Strateg# Selection

    rand Strateg# Selection

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    (atri+

    atri+

    0vercome %eaknesses

    #aximie strengths

    2xternal6ac"uisition

    or merger forresource

    capability7

    -nternal6redirectedresources%ithin the

    firm7

    Turnaround or retrenchment'ivestitureLi"uidation

    5ertical integrationConglomerate diversification

    Concentrated gro%th#arket developmentroduct development-nnovation

    /oriontal integrationConcentric diversificationDoint venture

    ###

    #V###

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    (odel o" Grand Strateg#

    odel o" Grand Strateg#

    Clusters

    lusters

    +apid market gro%th

    Slo% market gro%th

    3eakcompetitive

    position

    Strongcompetitive

    position

    >. Concentratedgro%th

    ?. 5ertical integration

    @. Concentric

    diversification

    >. +eformulation ofconcentrated gro%th

    ?. /oriontal integration

    @. 'ivestiture

    . Li"uidation

    >. Concentric

    diversification

    ?. Conglomeratediversification

    @. Doint venture

    >. Turnaround or retrenchment

    ?. Concentric diversification

    @. Conglomerate diversification

    . 'ivestiture

    . Li"uidation

    ###

    ####V

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    T#es o" Grand

    #es o" Grand

    Strategies

    trategies

    ConsortiaConsortia

    Concentrated .rowtConcentrated .rowt

    0ar2et 'evelopment0ar2et 'evelopment

    Product 'evelopmentProduct 'evelopment

    #nnovation#nnovation

    "ori7ontal #ntegration"ori7ontal #ntegration

    Vertical #ntegrationVertical #ntegration

    Concentric 'iversificationConcentric 'iversification

    Conglomerate 'iversificationConglomerate 'iversification

    &urnaround&urnaround

    'ivestiture'ivestiture

    ,iquidation,iquidation

    -an2ruptcy-an2ruptcy

    8oint Ventures8oint Ventures

    $trategic Alliances$trategic Alliances

    Characteristics o" a

    haracteristics o" a

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    Concentrated Gro,th

    oncentrated Gro,th

    Strateg#trateg# InvolvesInvolves focusing resourcesfocusing resourceson the profita"le #rothon the profita"le #roth

    of a sin#le product: in a sin#le mar+et: ith a sin#leof a sin#le product: in a sin#le mar+et: ith a sin#le

    dominant technolo#ydominant technolo#y

    RationaleRationale, 9irm develops and e)ploits its e)pertise in, 9irm develops and e)ploits its e)pertise ina delimited competitive arenaa delimited competitive arena

    DeterminantsDeterminantsof competitive mar+etof competitive mar+et successsuccess

    A"ility to assess mar+et needsA"ility to assess mar+et needs

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    Concentrated Gro,th Strateg#

    oncentrated Gro,th Strateg#

    &irm4s industry is resistant to ma

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    )roduct Develo'ent

    roduct Develo'ent

    7ar+et development7ar+et development

    Consists of mar+etin# present products: often ith onlyConsists of mar+etin# present products: often ith only

    cosmetic modifications: to customers in related mar+et areascosmetic modifications: to customers in related mar+et areas

    "y"y

    Addin# channels of distri"ution orAddin# channels of distri"ution or Chan#in# content of advertisin# or promotionChan#in# content of advertisin# or promotion

    $roduct development$roduct development

    Involves su"stantial modification of e)istin# products orInvolves su"stantial modification of e)istin# products or

    creation of ne "ut related productscreation of ne "ut related products

    =ased on penetratin# e)istin# mar+ets "y=ased on penetratin# e)istin# mar+ets "y Incorporatin# product modifications into e)istin# items orIncorporatin# product modifications into e)istin# items or

    Developin# ne products connected to e)istin# productsDevelopin# ne products connected to e)istin# products

    Seci"ic !tions "or Selected GrandSeci"ic !tions "or Selected Grand

    St t iSt t i

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    StrategiesStrategiesConcentration* -ncreasing use of present products in present markets

    >. -ncreasing present customers4 rate of use*

    a.-ncreasing sie of purchase

    b.-ncreasing rate of product obsolescence

    c.Advertising other uses

    d.iving price incentives for increased use?. Attracting competitors4 customers

    a.2stablishing sharper brand differentiation

    b.-ncreasing promotional effort

    c.-nitiating price cuts

    @. Attracting nonusers to buy the producta.-nducing trial use through sampling, price incentives, and so

    on

    b.ricing up or do%n

    c.Advertising ne% uses

    Seci"ic !tions "or Selected GrandSeci"ic !tions "or Selected Grand

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    Seci"ic !tions "or Selected GrandSeci"ic !tions "or Selected Grand

    Strategies .continued/Strategies .continued/

    #arket 'evelopment* Selling present products in ne% markets

    >.0pening additional geographic markets

    a.+egional expansion

    b.$ational expansion

    c.-nternational expansion

    ?. Attracting other market segments

    a.'eveloping product versions to appeal to other segments

    b.2ntering other channels of distribution

    c.Advertising in other media

    Seci"ic !tions "or Selected GrandSeci"ic !tions "or Selected Grand

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    Seci"ic !tions "or Selected GrandSec c !t o s o Se ected G a d

    Strategies .concluded/Strategies .concluded/roduct 'evelopment* 'eveloping ne% products for present markets

    >.'eveloping ne% product features

    a.Adapt 6to other ideas, developments7

    b.#odify 6change color, motion, sound, odor, form, shape7

    c.#agnify 6stronger, loner, thicker, extra value7d.#inify 6smaller, shorter, ligher

    e.Substitute 6other ingredients, process, po%er7

    f.+earrange 6other patterns, layout, se"uence, components7

    g.+everse 6inside out7h.Combine 6blend, alloy, assortment, ensembleE combine units,

    purposes, appeals, ideas7

    ?. 'eveloping "uality variations

    @.'eveloping additional models and sies 6product proliferation7

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    Innovation Strateg#

    nnovation Strateg#

    -nvolves creating a ne%

    product life cycle, thereby

    making similar existing

    products obsolete

    Deca# o" Ne, )roduct Ideas

    eca# o" Ne, )roduct Ideas

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    $umberofid

    eas

    F

    ?F

    >F

    >

    Cumulative time 6percent7

    >F ?F @F F F F GF HF IF >FF

    Screening

    Business analysis

    'evelopment Testing

    Commercialiation

    0ne successful

    ne% product

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    Strategies o" 0ori1ontal

    and 2ertical Integration

    nd 2ertical Integration

    "ori7ontal integration"ori7ontal integration

    =ased on=ased on growth via acquisitiongrowth via acquisitionof one or more similar firmsof one or more similar firms

    operatin# at the same sta#e of the production,mar+etin# chainoperatin# at the same sta#e of the production,mar+etin# chain

    Involves eliminatin# competitors: providin# ac5uirin# firm ithInvolves eliminatin# competitors: providin# ac5uirin# firm ith

    access to ne mar+etsaccess to ne mar+ets

    Vertical integrationVertical integration

    Involves ac5uirin# firmsInvolves ac5uirin# firms

    To supply ac5uirin# firm ith inputs ,To supply ac5uirin# firm ith inputs , backwardbackwardinte#rationinte#ration

    oror Are customers for firm!s outputs ,Are customers for firm!s outputs , forwardforwardinte#rationinte#ration

    2ertical and 0ori1ontal

    ertical and 0ori1ontal

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    Acquisitions or mergers of suppliers or customerbusinesses arevertical integrationsvertical integrations

    Acquisitions or mergers of competing

    businesses arehorizontal integrationshorizontal integrations

    &extile producer

    $irt manufacturer

    Cloting store

    &extile producer

    $irt manufacturer

    Cloting store

    Integrations

    ntegrations

    (otivations Related to

    otivations Related to

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    Diversi"ication Strategies

    iversi"ication Strategies

    -ncrease gro%th rate of firm

    -nvestment is better use of funds than using them for internalgro%th

    -mprove stability of earnings and sales

    Balance or fill out product line

    'iversify product line

    Ac"uire a needed resource "uickly

    Achieve tax savings

    -ncrease firm4s stock value

    -ncrease efficiency and profitability

    Diversi"ication

    iversi"ication

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    Strategies

    trategies

    Concentric diversificationConcentric diversification

    Involves ac5uisition of "usinessesInvolves ac5uisition of "usinesses relatedrelatedto ac5uirin# firm into ac5uirin# firm in

    terms of technolo#y: mar+ets: or productsterms of technolo#y: mar+ets: or products

    Con#lomerate diversificationCon#lomerate diversification

    Involves ac5uisition of a "usiness "ecause it represents aInvolves ac5uisition of a "usiness "ecause it represents a

    promisin#promisin# investment opportunityinvestment opportunity

    $rimary motivation is profit pattern of venture$rimary motivation is profit pattern of venture

    Difference "eteen the approachesDifference "eteen the approaches

    Concentric diversification emphasi>esConcentric diversification emphasi>es commonalitycommonalityhereashereascon#lomerate diversification emphasi>escon#lomerate diversification emphasi>esprofitsprofitsfor eachfor each

    individual unitindividual unit

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    Turnaround Strateg#

    urnaround Strateg#

    -nvolves a concerted effort over

    a period of time to fortify a

    firm4s distinctive competencies,

    returning it to profitability

    A (odel o" the Turnaround

    (odel o" the Turnaround

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    'eclining

    sales or

    margins

    -mminent

    bankruptcy

    Lo%

    /igh

    Cost

    reduction

    Asset

    reduction

    2fficiency

    maintenance

    2ntrepreneurial

    reconfiguration

    Stability

    +ecovery

    -nternal

    factors

    2xternal

    factors

    Turnaround situation Turnaround response

    Cause Severity +etrenchment phase +ecovery phase

    6operating7

    6strategic7

    )rocess

    rocess

    Divestiture and Li&uidation

    ivestiture and Li&uidation

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    Strategies

    trategies

    'ivestiture strategy'ivestiture strategy

    Involves sellin# a firm or a ma4or component of a firmInvolves sellin# a firm or a ma4or component of a firm

    Reasons for divestitureReasons for divestiture

    $artial mismatches "eteen ac5uired firm and parent firm$artial mismatches "eteen ac5uired firm and parent firm

    Corporate financial needsCorporate financial needs

    ;overnment antitrust action;overnment antitrust action

    ,iquidation strategy,iquidation strategy Involves sellin# parts of a firm: usually for its tan#i"le asset value andInvolves sellin# parts of a firm: usually for its tan#i"le asset value and

    not as a #oin# concernnot as a #oin# concern

    The Strateg# o" an%rutc#

    he Strateg# o" an%rutc#

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    &wo approaces&wo approaces

    LiquidationLiquidation, Involves complete distri"ution of a firm!s assets, Involves complete distri"ution of a firm!s assets

    to creditors: most of hom receive a small fraction of amountto creditors: most of hom receive a small fraction of amount

    oedoed

    ReorganizationReorganization, Involves creditors temporarily free>in# their, Involves creditors temporarily free>in# their

    claims hile a firm reor#ani>es and re"uilds its operationsclaims hile a firm reor#ani>es and re"uilds its operations

    more profita"lymore profita"ly

    AdvantageAdvantageof aof a reorganizationreorganization"an+ruptcy"an+ruptcy

    Proactive optionProactive optionofferin# ma)imum repayment of a firm!sofferin# ma)imum repayment of a firm!s

    de"t in the future if a recovery strate#y is successfulde"t in the future if a recovery strate#y is successful

    ororate Co'3ination Strategies

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    Cororate Co'3ination Strategies

    Joint ventureJoint venture

    Involves esta"lishin# aInvolves esta"lishin# a third companythird companychild3: operated forchild3: operated for

    the "enefit of the co,oners parents3the "enefit of the co,oners parents3

    &trate#ic alliance&trate#ic alliance

    Involves creatin# aInvolves creatin# apartnershippartnership"eteen to or more"eteen to or morecompanies that contri"ute s+ills and e)pertise to a cooperativecompanies that contri"ute s+ills and e)pertise to a cooperative

    pro4ectpro4ect

    ()ists for a defined period()ists for a defined period

    Does not involve the e)chan#e of e5uityDoes not involve the e)chan#e of e5uity

    Consortia:

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    ggStrateg# toStrateg# to

    Achieve a Co'etitive AdvantageAchieve a Co'etitive Advantage&ocusing on key sources ofcompetitive advantage re"uiring

    total, consistent commitment

    3eighing skills, resources,organiational re"uirements, and

    risks of each source ofcompetitive advantage

    Considering uni"ue effects of the

    generic industry environment on a

    Selection of

    appropriatebusiness

    strategie6s7

    involves