business strategy dr. anton.ppt
TRANSCRIPT
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USINESS STRATEGY
USINESS STRATEGY
Dr. ANTON WACHIDIN WIDJAJADr. ANTON WACHIDIN WIDJAJA
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CoreCore
CompetencCompetencyy
TheThe resourcesresourcesandand capabilitiescapabilities
that have been determined tothat have been determined to
be a source of competitivebe a source of competitiveadvantage for a firm over itsadvantage for a firm over its
rivals.rivals.
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StrategyStrategy
An integrated and coordinatedAn integrated and coordinatedset of actions taken to exploitset of actions taken to exploit
core competencies and gain acore competencies and gain a
competitive advantage.competitive advantage.
Core
Competency
The resources and capabilities that have been
determined to be a source of competitive
advantage for a firm over its rivals.
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Strategy
An integrated and coordinated set of
actions taken to exploit core competencies
and gain a competitive advantage.
BusinessBusinessLevelLevel
StrategyStrategy
Actions taken to provide value toActions taken to provide value to
customers and gain a competitivecustomers and gain a competitive
advantage by exploiting coreadvantage by exploiting core
competencies in specific,competencies in specific,
individual product markets.individual product markets.
Core
Competency
The resources and capabilities that have been
determined to be a source of competitive
advantage for a firm over its rivals.
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Strategic Logic At
trategic Logic At
usiness Unit Levelusiness Unit Level
A firms success is explained by two factors:A firms success is explained by two factors:
Attractiveness of the industryAttractiveness of the industry
Relative position of the firm ithin the industryRelative position of the firm ithin the industry
Relative profitability depends onRelative profitability depends on
Nature of the firm!s competitive positionNature of the firm!s competitive position
A"ility to create sustaina"le competitiveA"ility to create sustaina"le competitiveadvanta#eadvanta#e
Cost leadershipCost leadership
$roduct% service differentiation$roduct% service differentiation
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Strategic Logic At
trategic Logic At
usiness Unit Levelusiness Unit Level
firm success
relative position industry structure
sust. comp. adv.
value chain
drivers
m#mt. choices initial conditions
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Advantage Creating
dvantage Creating
Resourcesesources
Contribute to Providing ValueContribute to Providing Value
for Customersfor Customers
Are UniqueAre Unique
to te !irmto te !irm
Are "ard forAre "ard for
Competitors toCompetitors to
Acquire orAcquire or#mitate#mitate
$ustainable$ustainable
CompetitiveCompetitive
AdvantageAdvantage
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eneric Business Level Strategieseneric Business Level Strategies
CostCost !ni"ueness!ni"ueness
Source of Competitive AdvantageSource of Competitive Advantage
Breadth ofBreadth of
CompetitiveCompetitive
ScopeScope
BroadBroad
TargetTarget
#arket#arket
$arro%$arro%
TargetTarget
#arket#arket
&ocused
'ifferen(
tiation
CostLeadership
'ifferen(tiation
&ocused
Lo% Cost
CostCostLeadershipLeadership
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Cost Drivers
ost Drivers
C%$&$
&cale
Institutional
'ocation
$olicy choices
Timin#
Inte#ration
()perience
Capacity*tilisation
'in+a#es
Inter,
relationships
&ource- "ased on $orter /0123
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Product 'esignProduct 'esign
(o)!rillsProduct*$ervice
(o)!rillsProduct*$ervice
Production*%perations
Production*%perations
+xperience Curve+xperience Curve$cale +conomies$cale +conomies
,ow)Cost
$trategic &rust
,ow)Cost
$trategic &rust
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)ey Criteria*
Cost LeadershipBusiness Level Strategy
Relatively standardized products
Features acceptable to many customers
Lowest competitive price
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+e"uirements*Constant effort to reduce coststhrough*
Building efficient scale facilities
State of the art manufacturing facilities
Simplification of processes
Minimizing costs of sales, R& and service
Monitoring costs of activities provided by outsiders
!ight control of production costs and overhead
Cost LeadershipBusiness Level Strategy
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Evaluating A BusinesssEvaluating A Businesss CostCost
LeadershiLeadershi!ortunities!ortunitiesA. Skills and Resources Fostering Cost Leadership" Sustained capital investment and access to capital
" rocess engineering skills" -ntense supervision of labor or core technical operations
" roducts or services designed for ease of manufacture ordelivery
" Lo%(cost distribution system
B. Organizational Requirements Supporting Cost Leadership" Tight cost control
" &re"uent, detailed control reports" Continuous improvement and benchmarking orientation" Structured organiation and responsibilities" -ncentives based on meeting strict, usually "uantitative targets
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Advantages o" a Cost
dvantages o" a Cost
Leadershi Strateg#
eadershi Strateg#
Lo%(cost advantages reduce likelihood of pricingpressure from buyers
Lo%(cost advantages reduce likelihood of pricingpressure from buyers
Sustained lo%(cost advantages may push rivals into
other areas, lessening price competition
Sustained lo%(cost advantages may push rivals into
other areas, lessening price competition
$e% entrants must face an entrenched cost leader%ithout experience to replicate cost advantages
$e% entrants must face an entrenched cost leader%ithout experience to replicate cost advantages
Lo%(cost advantages should lessen attractiveness ofsubstitutes
Lo%(cost advantages should lessen attractiveness ofsubstitutes
/igher margins allo% lo%(cost producers to
%ithstand supplier cost increases
/igher margins allo% lo%(cost producers to
%ithstand supplier cost increases
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Support
Activities
Technological 'evelopment
/uman +esource #anagement
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Logistics
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Value Creating ActivitiesValue Creating Activities#ommon to a#ommon to a
Cost LeadershipCost LeadershipBusiness Level StrategyBusiness Level Strategy
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7/23/2019 BUSINESS STRATEGY Dr. Anton.ppt
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Support
Activities
Technological 'evelopment
/uman +esource #anagement
&irm -nfrastructure
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+a% #aterials
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Value Creating ActivitiesValue Creating Activities#ommon to a#ommon to a
Cost LeadershipCost LeadershipBusiness Level StrategyBusiness Level Strategy
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Value Creating ActivitiesValue Creating Activities#ommon to a#ommon to a
Cost LeadershipCost LeadershipBusiness Level StrategyBusiness Level Strategy
rimary Activities
Support
Activities
Technological 'evelopment
/uman +esource #anagement
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Value Creating ActivitiesValue Creating Activities#ommon to a#ommon to a
Cost LeadershipCost LeadershipBusiness Level StrategyBusiness Level Strategy
rimary Activities
Support
Activities
Technological 'evelopment
/uman +esource #anagement
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Value Creating ActivitiesValue Creating Activities#ommon to a#ommon to a
Cost LeadershipCost LeadershipBusiness Level StrategyBusiness Level Strategy
rimary Activities
Support
Activities
Technological 'evelopment
/uman +esource #anagement
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ractices to +educelanning Costs
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to -mprove 3orker
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enerate Sales
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Value Creating ActivitiesValue Creating Activities#ommon to a#ommon to a
Cost LeadershipCost LeadershipBusiness Level StrategyBusiness Level Strategy
rimary Activities
Support
Activities
Technological 'evelopment
/uman +esource #anagement
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rimary Activities
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Value Creating ActivitiesValue Creating Activities#ommon to a#ommon to a
Cost LeadershipCost LeadershipBusiness Level StrategyBusiness Level Strategy
-
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rimary Activities
Support
Activities
Technological 'evelopment
/uman +esource #anagement
&irm -nfrastructure
rocurement
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rvice
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Value Creating ActivitiesValue Creating Activities#ommon to a#ommon to a
Cost LeadershipCost LeadershipBusiness Level StrategyBusiness Level Strategy
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rimary Activities
Support
Activities
Technological 'evelopment
/uman +esource #anagement
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rvice
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order to +educe Costs Associated
%ith #anufacturing rocesses
Value Creating ActivitiesValue Creating Activities#ommon to a#ommon to a
Cost LeadershipCost LeadershipBusiness Level StrategyBusiness Level Strategy
-
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rimary Activities
Support
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Technological 'evelopment
/uman +esource #anagement
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rvice
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to -mprove 3orker
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Suppliers4
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to -mprove 3orker
2fficiency and 2ffectiveness
Value Creating ActivitiesValue Creating Activities#ommon to a#ommon to a
Cost LeadershipCost LeadershipBusiness Level StrategyBusiness Level Strategy
-
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rimary Activities
Support
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2asy(to(!se #anufacturing
Technologies
-nvestments in Technology in order
to +educe Costs Associated %ith
#anufacturing rocesses
Systems and rocedures to find the
Lo%est Cost roducts to urchase
+a% #aterials
&re"uent 2valuation rocesses to
#onitor Suppliers4 erformances
Located in Close
roximity %ith
Suppliers
olicy Choice of
lant Technology
0rganiational
Learning
2fficient 0rder
Sies
-nterrelationships
%ith Sister !nits
&irm -nfrastructure
&irm -nfrastructureCost 2ffective
#-S Systems
+elatively &e%
#anagement Layers
to +educe 0verhead
Simplified lanning
ractices to +educe
lanning Costs
Value Creating ActivitiesValue Creating Activities#ommon to a#ommon to a
Cost LeadershipCost LeadershipBusiness Level StrategyBusiness Level Strategy
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/o% to 0btain a Cost Advantage
$% etermine and #ontrol #ost rivers
% Reconfigure the Value Chainas needed
'lter production process
#hange in automation
(ew distribution channel
irect sales in place ofindirect sales
(ew advertising media
(ew raw material
Bac)ward integration
Forward integration
#hange location relativeto suppliers or buyers
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+econfiguring the 5alue Chain
of -o%a Beef ackers 6-B7
+anch+anch
CattleCattle
Ship 8on theShip 8on the/oof9 to +ail/oof9 to +ail
CenterCenter
6Chicago76Chicago7
SlaughterSlaughterinto sidesinto sides
of beefof beef
88BoxedBoxed
Cuts9 atCuts9 at
#arkets#arkets
*ld+ay
Save on shipping and cattle weight loss
-tilize cheaper non.union rural labor
(ew+ay
(ew+ay
Locate largeLocate large
automatedautomated
plants nearplants near
ranchesranches
rocess intorocess into
8Boxed Cuts9 at8Boxed Cuts9 at
plantsplants
Ship cutsShip cuts
alreadyalready
8Boxed9 to8Boxed9 to
#arkets#arkets
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Choices That 'rive Costs
/conomies of scale/conomies of scale'sset utilization'sset utilization
#apacity utilization pattern#apacity utilization pattern
0alue chain lin)ages0alue chain lin)ages
1nterrelationships1nterrelationships
. 'dvertising & Sales. 'dvertising & Sales
. Logistics & *perations. Logistics & *perations
. Seasonal, cyclical. Seasonal, cyclical
. *rder processing. *rder processingand distributionand distribution
2roduct features2roduct features
2roduct features2roduct features2erformance2erformance
Mi3 & variety of productsMi3 & variety of products
Service levelsService levels
Small vs% large buyersSmall vs% large buyers
2rocess technology2rocess technology
+age levels+age levels
4iring, training, motivation4iring, training, motivation
Th ) : i
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Three )ey :uestions
%% 4ow can a group of lin)ed value4ow can a group of lin)ed value
activities be regrouped or reordered5activities be regrouped or reordered5
6%6% 4ow might coalitions with other4ow might coalitions with other
firms lower or eliminate costs5firms lower or eliminate costs5
7allo sold wine through grocery stores rather than li8uor
stores because they were more efficient distributors
$%$% 4ow can an activity be performed4ow can an activity be performed
differently or even eliminated5differently or even eliminated5
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/ffective Cost Leaders can remain
profitable even when the
Five Forcesappear unattractive
2ffective Cost Leaders can remain profitable even %hen
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Can frighten offCan frighten off $e% 2ntrants$e% 2ntrants
due to the need to*due to the need to*
2nter at large scale to2nter at large scale tobe Cost Competitivebe Cost Competitive
;
Take time to move do%nTake time to move do%n
the 8Learning Curve9the 8Learning Curve9
;
2ffective Cost Leaders can remain profitable even %hen
the Five Forcesappear unattractive
Threat of
$e%
2ntrants
2ffective Cost Leaders can remain profitable even %hen
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Can frighten off $e% 2ntrants dueto the need to*
2nter at Large Scale to be
Cost Competitive;
Take time to move do%n the
8Learning Curve9
;
Bargaining
o%er of
Buyers
Threat of
$e%
2ntrants
Can mitigate Buyer o%er by*
; 'riving prices far belo% competitors
may cause exit and shift po%er backto firm
2ffective Cost Leaders can remain profitable even %hen
the Five Forcesappear unattractive
2ffective Cost Leaders can remain profitable even %hen
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Can frighten off $e% 2ntrants dueto the need to*
2nter at Large Scale to be
Cost Competitive;
Take time to move do%n the
8Learning Curve9
;
Can mitigate Buyer o%er by*
Threat of
$e%
2ntrants
Bargaining
o%er of
Buyers
'riving prices far belo%
competitors %hich may
cause exit and shift po%er
back to firm
3ell positioned relative to3ell positioned relative to
SubstitutesSubstitutes in order to*in order to*
#ake investments to create#ake investments to create
substitutes firstsubstitutes first
99
Buy patents developed byBuy patents developed by
potential substitutespotential substitutes99
Lo%er prices to maintainLo%er prices to maintain
value positionvalue position
99
Threat of
Substitute
roducts
2ffective Cost Leaders can remain profitable even %hen
the Five Forcesappear unattractive
2ffective Cost Leaders can remain profitable even %hen
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Can frighten off $e% 2ntrants dueto the need to*
2nter at Large Scale to be
Cost Competitive;
Take time to move do%n the
8Learning Curve9
;
3ell positioned relative to
Substitutes in order to*
#ake investments to create substitutes;
Can buy patents developed by
potential substitutes;
Lo%er prices to maintainvalue position
;
Bargaining
o%er of
Suppliers
Threat of
$e%
2ntrants
Threat ofThreat of
SubstituteSubstitute
roductsroducts
Can mitigate Buyer o%er by*
Bargaining
o%er of
Buyers
'riving prices far belo%
competitors %hich may
cause exit and shift po%er
back to firm
Can mitigate Supplier o%er by*
Lo% cost position makes them better
able to absorb cost increases
;
#ore likely to make very large purchases
%hich reduces chance of supplier po%er;
2ffective Cost Leaders can remain profitable even %hen
the Five Forcesappear unattractive
2ffective Cost Leaders can remain profitable even %hen
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2ffective Cost Leaders can remain profitable even %hen
the Five Forcesappear unattractive
Threat of
$e%
2ntrants
Bargaining
o%er of
Suppliers
Threat of
Substitute
roducts
Can frighten off $e% 2ntrants dueto the need to*
2nter at Large Scale to be
Cost Competitive;
Take time to move do%n the
8Learning Curve9
;
3ell positioned relative to
Substitutes in order to*
#ake investments to create substitutes;
Can buy patents developed by
potential substitutes;
Lo%er prices to maintainvalue position
;
Competitors avoidCompetitors avoid
price %ars %ith Costprice %ars %ith Cost
Leaders, %hichLeaders, %hichcreates higher profitscreates higher profits
for entire industryfor entire industry
+ivalry Among
Competing &irms
in -ndustry
Can mitigate Buyer o%er by*
Bargaining
o%er of
Buyers
'riving prices far belo%
competitors %hich may
cause exit and shift po%er
back to firm
Can mitigate Supplier o%er by*Lo% cost position makes them
better able to absorb cost increases;
#ore likely to make very large
purchases %hich reduces chance
of supplier po%er
;
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#a
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$e# Ris%s o" Cost
e# Ris%s o" Cost
Leadershi
eadershi
#any cost(saving activities are easily duplicated#any cost(saving activities are easily duplicated
2xclusive cost leadership can become a trap2xclusive cost leadership can become a trap
0bsessive cost cutting can shrink other competitive
advantages involving key product attributes
0bsessive cost cutting can shrink other competitive
advantages involving key product attributes
Cost differences often decline over timeCost differences often decline over time
eneric Business Level Strategies
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Breadth of
Competitive
Scope
Source of Competitive Advantage
BroadTarget
#arket
$arro%
Target
#arket
Cost
CostLeadership
!ni"ueness
eneric Business Level Strategies
eneric Business Level Strategies
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Breadth of
Competitive
Scope
Source of Competitive Advantage
BroadTarget
#arket
$arro%
Target
#arket
Cost
CostLeadership
'ifferen(tiation
eneric Business Level Strategies
!ni"ueness
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A successful differentiation
strategy sould
ProvidePerceived
Value
-e 'ifficult
to Copy
.enerate
CustomerValue
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Uni&ueness Drivers
ni&ueness Drivers
U(#/U+(+$$
Product'ifferentiation
Pricing'ifferentiation
Promotional'ifferentiation
'istribution'ifferentiation
-rand
'ifferentiation
i!! ti ti B i L l St t
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)ey Criteria*
i!!erentiationBusiness Level Strategy
0alue provided by uni8ue featuresand value characteristics
#ommand premium price
Superior 8uality
Rapid innovation
2restige or e3clusivity
4igh customer service
i!! ti ti B i L l St t
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i!!erentiationBusiness Level Strategy
+e"uirements*+e"uirements*
#onstant effort to differentiate products through#onstant effort to differentiate products through
eveloping new systems and processeseveloping new systems and processes
:uality focus:uality focus
Ma3imize 4uman Resource contributionsMa3imize 4uman Resource contributionsthrough low turnover and high motivationthrough low turnover and high motivation
#apability in Rapability in R&
Shaping perceptions through advertisingShaping perceptions through advertising
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Evaluating A BusinesssEvaluating A Businesss
Di""erentiationDi""erentiation!ortunities!ortunitiesA. Skills and Resources Fostering i!!erentiation" Strong marketing abilities
" roduct engineering
" Creative talent and flair
" Strong capabilities in basic research
" Corporate reputation for "uality or technological leadership
" Long tradition in an industry or uni"ue combination of skills" Strong cooperation from channels and suppliers of ma
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Advantages o" a
dvantages o" a
Di""erentiation Strateg#
i""erentiation Strateg#
+ivalry is reduced %hen a business successful
differentiates itself
+ivalry is reduced %hen a business successful
differentiates itself
Buyers are less sensitive to prices for effectively
differentiated products
Buyers are less sensitive to prices for effectively
differentiated products
Brand loyalty is hard for ne% entrants to
overcome
Brand loyalty is hard for ne% entrants to
overcome
Value Creating ActivitiesValue Creating Activities #ommon to a#ommon to a
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rimary Activities
Support
Activities
Technological 'evelopment
/uman +esource #anagement
&irm -nfrastructure
rocurement
-nbound
Logist
ics
0perations
0utbound
Logisti
cs
#arket
ing
1Sales
Se
rvice
#A+-
$
#A+
-$
Value Creating ActivitiesValue Creating Activities#ommon to a#ommon to a
i!!erentiationi!!erentiationBusiness Level StrategyBusiness Level Strategy
Value Creating ActivitiesValue Creating Activities #ommon to a#ommon to a
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Technological 'evelopment
/uman +esource #anagement
&irm -nfrastructure
rocurement
-nbound
Logistics
0perat
ions
0utbound
Logistics
#arket
ing
1Sales
Se
rvice
#A+-
$
#A+-
$
A company%ide
emphasis on producing
high "uality products
/ighly 'eveloped -nformation
Systems to better understand
customers4 purchasing preferences
Compensation programs
intended to encourage %orker
creativity and productivity
2xtensive use of sub
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Value Creating ActivitiesValue Creating Activities#ommon to a#ommon to a
i!!erentiationi!!erentiationBusiness Level StrategyBusiness Level Strategy
Technological 'evelopment
/uman +esource #anagement
&irm -nfrastructure
rocurement
-nbound
Logist
ics
0perat
ions
0utbound
Logisti
cs
#arket
ing
1Sales
Se
rvice
#A+-
$
#A+-
$
rimary Activities
Support
Activities
A company%ide
emphasis on producing
high "uality products
/ighly 'eveloped -nformation
Systems to better understand
customers4 purchasing preferences
Compensation programs
intended to encourage %orker
creativity and productivity
2xtensive use of sub
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Value Creating ActivitiesValue Creating Activities#ommon to a#ommon to a
i!!erentiationi!!erentiationBusiness Level StrategyBusiness Level Strategy
Technological 'evelopment
/uman +esource #anagement
&irm -nfrastructure
rocurement
-nbound
Logist
ics
0perat
ions
0utbound
Logisti
cs
#arket
ing
1Sales
Se
rvice
#A+-
$
#A+-
$
rimary Activities
Support
Activities
A company%ide
emphasis on producing
high "uality products
/ighly 'eveloped -nformation
Systems to better understand
customers4 purchasing preferences
Compensation programs
intended to encourage %orker
creativity and productivity
2xtensive use of sub
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Value Creating ActivitiesValue Creating Activities#ommon to a#ommon to a
i!!erentiationi!!erentiationBusiness Level StrategyBusiness Level Strategy
Technological 'evelopment
/uman +esource #anagement
&irm -nfrastructure
rocurement
-nbound
Logist
ics
0perat
ions
0utbound
Logisti
cs
#arketing
1Sales
Service
#A+
-$
#A+-
$
rimary Activities
Support
Activities
A company%ide
emphasis on producing
high "uality products
/ighly 'eveloped -nformation
Systems to better understand
customers4 purchasing preferences
Compensation programs
intended to encourage %orker
creativity and productivity
2xtensive use of sub
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Value Creating ActivitiesValue Creating Activities#ommon to a#ommon to a
i!!erentiationi!!erentiationBusiness Level StrategyBusiness Level Strategy
Technological 'evelopment
/uman +esource #anagement
&irm -nfrastructure
rocurement
-nbound
Logist
ics
0perat
ions
0utbound
Logisti
cs
#arketing
1Sales
Service
#A+
-$
#A+-
$
rimary Activities
Support
Activities
A company%ide
emphasis on producing
high "uality products
/ighly 'eveloped -nformation
Systems to better understand
customers4 purchasing preferences
Compensation programs
intended to encourage %orker
creativity and productivity
2xtensive use of sub
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Technological 'evelopment
/uman +esource #anagement
&irm -nfrastructure
rocurement
-nbound
Logist
ics
0perat
ions
0utbound
Logistics
#arketing
1Sales
Service
#A+
-$
#A+-
$
rimary Activities
Support
Activities
A company%ide
emphasis on producing
high "uality products
/ighly 'eveloped -nformation
Systems to better understand
customers4 purchasing preferences
Compensation programs
intended to encourage %orker
creativity and productivity
2xtensive use of sub
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Technological 'evelopment
/uman +esource #anagement
&irm -nfrastructure
rocurement
-nbound
Logist
ics
0perat
ions
0utbound
Logistics
#arketing
1Sales
Service
#A+
-$
#A+-
$
rimary Activities
Support
Activities
A company%ide
emphasis on producing
high "uality products
/ighly 'eveloped -nformation
Systems to better understand
customers4 purchasing preferences
Compensation programs
intended to encourage %orker
creativity and productivity
2xtensive use of sub
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Technological 'evelopment
/uman +esource #anagement
&irm -nfrastructure
rocurement
-nbound
Logist
ics
0perat
ions
0utbound
Logistics
#arketing
1Sales
Service
#A+
-$
#A+-
$
rimary Activities
Support
Activities
A company%ide
emphasis on producing
high "uality products
/ighly 'eveloped -nformation
Systems to better understand
customers4 purchasing preferences
Compensation programs
intended to encourage %orker
creativity and productivity
2xtensive use of sub
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Technological 'evelopment
/uman +esource #anagement
&irm -nfrastructure
rocurement
-nbound
Logist
ics
0perat
ions
0utbound
Logistics
#arketing
1Sales
Service
#A+
-$
#A+-
$
rimary Activities
Support
Activities
A company%ide
emphasis on producing
high "uality products
/ighly 'eveloped -nformation
Systems to better understand
customers4 purchasing preferences
Compensation programs
intended to encourage %orker
creativity and productivity
2xtensive use of sub
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Technological 'evelopment
/uman +esource #anagement
&irm -nfrastructure
rocurement
-nbound
Logistics
0perat
ions
0utbound
Logistics
#arketing
1Sales
Service
#A+
-$
#A+-
$
rimary Activities
Support
Activities
A company%ide
emphasis on producing
high "uality products
/ighly 'eveloped -nformation
Systems to better understand
customers4 purchasing preferences
Compensation programs
intended to encourage %orker
creativity and productivity
2xtensive use of sub
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/ffectiveness with DifferentiationDifferentiation
grows out of Value ChainValue Chainactivitiesactivities2xamples*2xamples*
4eine)en beer Raw materials
#aterpillar tractors Service buyers; needs 8uic)ly
anywhere in the world
1ntel microprocessors !echnological superiority
Steinway pianos Raw materials & +or)manship
Mercedes Benz autos !echnology and +or)manship
i!!erentiationBusiness Level Strategy
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"#reating barriers by perceptions of uni8ueness
"#reating switching costs through differentiation
Raising Buyers; 2erformanceRaising Buyers; 2erformance
Lowering Buyers; #ostsLowering Buyers; #osts
#reating Sustainability through#reating Sustainability through
Create 5alue %ith 'ifferentiation by*
' i f 'iff ti ti' i f 'iff ti ti
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'rivers of 'ifferentiation'rivers of 'ifferentiation
-ni8ue product features
-ni8ue product performance
/3ceptional services
:uality of inputs
(ew technologies
/3ceptional s)ill or e3perience
etailed information
2xamples*2xamples*
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/ffectivei!!erentiatorscan remain
profitable even when the
Five Forcesappear unattractive
2ffective 'ifferentiators can remain profitable
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p
even %hen the Five Forcesappear unattractive
Threat of$e%
2ntrants
Can fend offCan fend off $e% 2ntrants$e% 2ntrants
because*because*
$e% products must$e% products mustsurpass proven productssurpass proven products
;
0r be e"ual to performance0r be e"ual to performance
at lo%er pricesat lo%er prices;
2ffective 'ifferentiators can remain profitable
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Can mitigate Buyer o%er because*
3ell differentiated products reduce
customer sensitivity to price increases
Bargaining
o%er of
Buyers
Threat of
$e%
2ntrants
Can fend off $e% 2ntrants because*$e% products must
surpass proven products;
0r be e"ual to performance
at lo%er prices
;
p
even %hen the Five Forcesappear unattractive
2ffective 'ifferentiators can remain profitable
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Threat of
$e%
2ntrants
Can fend off $e% 2ntrants because*$e% products must
surpass proven products;
0r be e"ual to performance
at lo%er prices
;
Bargaining
o%er of
Suppliers
3ell positioned relative to
Su"stitutes because*
Brand loyalty tends to
reduce ne% product trial
and brand s%itching
;
Threat of
Substitute
roducts
Can mitigate Buyer o%er
because %ell differentiated
products reduce customer
sensitivity to price increases
p
even %hen the Five Forcesappear unattractive
2ffective 'ifferentiators can remain profitable
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Bargainingo%er of
Suppliers
Threat of
$e%
2ntrants
Can fend off$e% 2ntrants because*$e% products must
surpass proven products;
0r be e"ual to performance
at lo%er prices
;
BargainingBargaining
o%er ofo%er of
SuppliersSuppliers
Can mitigate Buyer o%er
because %ell differentiated
products reduce customer
sensitivity to price increases
p
even %hen the Five Forcesappear unattractive
Threat of
Substitute
roducts
3ell positioned relative to
Substitutes because*
Brand loyalty tends to
reduce ne% product trial and
brand s%itching
;
Can mitigate Supplier o%er by*
Absorbing price increases due to
higher margins;
assing on higher supplier prices
because buyers are brand loyal;
2ffective 'ifferentiators can remain profitable
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+ivalry Among
Competing &irms
in -ndustry
Threat of
$e%
2ntrants
Bargaining
o%er of
Suppliers
Bargaining
o%er of
Buyers
Threat of
Substitute
roducts
3ell positioned relative to
Substitutes because*
Brand loyalty tends to
reduce ne% product trial and
brand s%itching
;
Can mitigate Supplier o%er by*
;
;
Absorbing price increases
due to higher margins
assing on higher supplier prices
because buyers are brand loyal
Can mitigate Buyer o%er
because %ell differentiated
products reduce customer
sensitivity to price increases
even %hen the Five Forcesappear unattractive
Can fend off $e% 2ntrants because*
$e% products must
surpass proven products;
0r be e"ual to performance
at lo%er prices
;
Brand loyalty
overcomes much
price competition
#a
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Customers may decide that the
cost of 8uni"ueness9is too great
The means of uni"ueness mayno
longer be valued by customers
Competitors may learn ho% to
imitate 5alue Chain
#a
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$e# Ris%s o"
e# Ris%s o"
Di""erentiation
i""erentiation
-mitation narro%s perceived differentiation,
rendering differentiation meaningless
-mitation narro%s perceived differentiation,
rendering differentiation meaningless
Technological changes that nullify past
investments or learning
Technological changes that nullify past
investments or learning
Cost difference bet%een lo%(cost competitors and
the differentiated business becomes too great for
differentiation to hold brand loyalty
Cost difference bet%een lo%(cost competitors and
the differentiated business becomes too great for
differentiation to hold brand loyalty
Different strategies call for
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g
different competenciesCompetitive 'rivers*(eeds
(arrow product lines "ig expertise in cosen areas of focus 0oderate cange in tecnology or
structure !ocus on cost1 efficiency*volume
$trong customer focus Relationsip driven &wo competitive requirements
/uic2 movement in developing
mar2ets +fficient operations as mar2ets
mature
$earc for new products*new
mar2ets*new tecniques +xperiment wit trends #nitiate cange to wic competitors
must respond
%perational
+ffectiveness
Customer
#ntimacy
Product
,eadersip
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Creating a Co'etitive
reating a Co'etitive
Advantage ased on Seed
dvantage ased on Seed
Has "ecome a ma4or source of competitiveHas "ecome a ma4or source of competitive
advanta#e for many firmsadvanta#e for many firms
Involves the availa"ility of aInvolves the availa"ility of a rapid responserapid responsetoto
customers "ycustomers "y $rovidin# current products 5uic+er$rovidin# current products 5uic+er
Acceleratin# ne product development or improvementAcceleratin# ne product development or improvement
6uic+ly ad4ustin# production processes6uic+ly ad4ustin# production processes
7a+in# decisions 5uic+ly7a+in# decisions 5uic+ly
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Evaluating A BusinesssEvaluating A Businesss RaidRaid
ResonseResonse !ortunities!ortunitiesA. Skills and Resources Fostering Speed" rocess engineering skills" 2xcellent inbound and outbound logistics" Technical people in sales and customer service" /igh levels of automation" Corporate reputation for "uality or technical leadership" &lexible manufacturing capabilities" Strong do%nstream partners" Strong cooperation from suppliers of ma
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Breadth of
Competitive
Scope
Source of Competitive Advantage
BroadTarget
#arket
$arro%
Target
#arket
Cost
CostLeadership
'ifferen(tiation
!ni"ueness
gg
eneric Business Level Strategieseneric Business Level Strategies
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Breadth of
Competitive
Scope
Source of Competitive Advantage
BroadTarget
#arket
$arro%
Target
#arket
Cost
CostLeadership
'ifferen(tiation
&ocused
'ifferen(
tiation
&ocused
Lo% Cost
!ni"ueness
gg
Focused Business Level Strategies
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Focused Business Level Strategies involve the same basicFocused Business Level Strategies involve the same basic
approach as Broad Mar)et Strategies%approach as Broad Mar)et Strategies%4owever, opportunities may e3ist because
FocusedBusiness Level Strategies
Large firms may overloo) small niches
Firm may lac) resources to compete industry.wide
May be able to serve a narrow mar)et segment
more effectively than industrywide competitors
Focus can allow you to direct resources to certain
value chain activities to build competitive advantage
Focused Business Level Strategies
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Bang & *lufsen -pscale electronic components
1ams #ompany 2remium pet foods
Snap.on tools 4igh 8uality mechanics; tools
FocusedBusiness Level Strategies
Focused Business Level Strategies involve the same basicFocused Business Level Strategies involve the same basic
approach as Broad Mar)et Strategies%approach as Broad Mar)et Strategies%4owever, opportunities may e3ist because
#$amples%#$amples%
May be able to retrofit old factories to )eep costs
down
Minimize R& costs by copying innovators
FocusedBusiness Level Strategies
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#ustom manufacturers of parts for#ustom manufacturers of parts for
/arley('avidson/arley('avidson motorcyclesmotorcycles
ocused S g
Focused Business Level Strategies involve the same basicFocused Business Level Strategies involve the same basic
approach as Broad Mar)et Strategies%approach as Broad Mar)et Strategies%4owever, opportunities may e3ist because
#$ample%#$ample%
Focused ifferentiators may thrive by selecting a
small mar)et that is underserved by large players
#a
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&irm may be 8outfocused9by competitors
Large competitor may set its sights on your
niche market
referencesof niche marketmay change to
match those of broad market
. &ocus on key market segments offeringgro%th opportunities
>.&ocus on key market segments offeringgro%th opportunities
?. 2mphasie product innovation and"uality improvement
?.2mphasie product innovation and
"uality improvement
@. 2mphasie production and distribution
efficiency
@.2mphasie production and distribution
efficiency
. radually harvest the business.radually harvest the business
)it"alls to Avoid in Co'eting in)it"alls to Avoid in Co'eting in
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)it"alls to Avoid in Co'eting in)it"alls to Avoid in Co'eting in
(ature*Declining Industries(ature*Declining Industries
Being overly optimistic about prospects for an
industry revival
etting trapped in a profitless %ar of attrition
/arvesting from a %eak position
Grand Strateg# Selection
rand Strateg# Selection
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(atri+
atri+
0vercome %eaknesses
#aximie strengths
2xternal6ac"uisition
or merger forresource
capability7
-nternal6redirectedresources%ithin the
firm7
Turnaround or retrenchment'ivestitureLi"uidation
5ertical integrationConglomerate diversification
Concentrated gro%th#arket developmentroduct development-nnovation
/oriontal integrationConcentric diversificationDoint venture
###
#V###
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(odel o" Grand Strateg#
odel o" Grand Strateg#
Clusters
lusters
+apid market gro%th
Slo% market gro%th
3eakcompetitive
position
Strongcompetitive
position
>. Concentratedgro%th
?. 5ertical integration
@. Concentric
diversification
>. +eformulation ofconcentrated gro%th
?. /oriontal integration
@. 'ivestiture
. Li"uidation
>. Concentric
diversification
?. Conglomeratediversification
@. Doint venture
>. Turnaround or retrenchment
?. Concentric diversification
@. Conglomerate diversification
. 'ivestiture
. Li"uidation
###
####V
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T#es o" Grand
#es o" Grand
Strategies
trategies
ConsortiaConsortia
Concentrated .rowtConcentrated .rowt
0ar2et 'evelopment0ar2et 'evelopment
Product 'evelopmentProduct 'evelopment
#nnovation#nnovation
"ori7ontal #ntegration"ori7ontal #ntegration
Vertical #ntegrationVertical #ntegration
Concentric 'iversificationConcentric 'iversification
Conglomerate 'iversificationConglomerate 'iversification
&urnaround&urnaround
'ivestiture'ivestiture
,iquidation,iquidation
-an2ruptcy-an2ruptcy
8oint Ventures8oint Ventures
$trategic Alliances$trategic Alliances
Characteristics o" a
haracteristics o" a
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Concentrated Gro,th
oncentrated Gro,th
Strateg#trateg# InvolvesInvolves focusing resourcesfocusing resourceson the profita"le #rothon the profita"le #roth
of a sin#le product: in a sin#le mar+et: ith a sin#leof a sin#le product: in a sin#le mar+et: ith a sin#le
dominant technolo#ydominant technolo#y
RationaleRationale, 9irm develops and e)ploits its e)pertise in, 9irm develops and e)ploits its e)pertise ina delimited competitive arenaa delimited competitive arena
DeterminantsDeterminantsof competitive mar+etof competitive mar+et successsuccess
A"ility to assess mar+et needsA"ility to assess mar+et needs
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Concentrated Gro,th Strateg#
oncentrated Gro,th Strateg#
&irm4s industry is resistant to ma
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)roduct Develo'ent
roduct Develo'ent
7ar+et development7ar+et development
Consists of mar+etin# present products: often ith onlyConsists of mar+etin# present products: often ith only
cosmetic modifications: to customers in related mar+et areascosmetic modifications: to customers in related mar+et areas
"y"y
Addin# channels of distri"ution orAddin# channels of distri"ution or Chan#in# content of advertisin# or promotionChan#in# content of advertisin# or promotion
$roduct development$roduct development
Involves su"stantial modification of e)istin# products orInvolves su"stantial modification of e)istin# products or
creation of ne "ut related productscreation of ne "ut related products
=ased on penetratin# e)istin# mar+ets "y=ased on penetratin# e)istin# mar+ets "y Incorporatin# product modifications into e)istin# items orIncorporatin# product modifications into e)istin# items or
Developin# ne products connected to e)istin# productsDevelopin# ne products connected to e)istin# products
Seci"ic !tions "or Selected GrandSeci"ic !tions "or Selected Grand
St t iSt t i
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StrategiesStrategiesConcentration* -ncreasing use of present products in present markets
>. -ncreasing present customers4 rate of use*
a.-ncreasing sie of purchase
b.-ncreasing rate of product obsolescence
c.Advertising other uses
d.iving price incentives for increased use?. Attracting competitors4 customers
a.2stablishing sharper brand differentiation
b.-ncreasing promotional effort
c.-nitiating price cuts
@. Attracting nonusers to buy the producta.-nducing trial use through sampling, price incentives, and so
on
b.ricing up or do%n
c.Advertising ne% uses
Seci"ic !tions "or Selected GrandSeci"ic !tions "or Selected Grand
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Seci"ic !tions "or Selected GrandSeci"ic !tions "or Selected Grand
Strategies .continued/Strategies .continued/
#arket 'evelopment* Selling present products in ne% markets
>.0pening additional geographic markets
a.+egional expansion
b.$ational expansion
c.-nternational expansion
?. Attracting other market segments
a.'eveloping product versions to appeal to other segments
b.2ntering other channels of distribution
c.Advertising in other media
Seci"ic !tions "or Selected GrandSeci"ic !tions "or Selected Grand
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Seci"ic !tions "or Selected GrandSec c !t o s o Se ected G a d
Strategies .concluded/Strategies .concluded/roduct 'evelopment* 'eveloping ne% products for present markets
>.'eveloping ne% product features
a.Adapt 6to other ideas, developments7
b.#odify 6change color, motion, sound, odor, form, shape7
c.#agnify 6stronger, loner, thicker, extra value7d.#inify 6smaller, shorter, ligher
e.Substitute 6other ingredients, process, po%er7
f.+earrange 6other patterns, layout, se"uence, components7
g.+everse 6inside out7h.Combine 6blend, alloy, assortment, ensembleE combine units,
purposes, appeals, ideas7
?. 'eveloping "uality variations
@.'eveloping additional models and sies 6product proliferation7
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Innovation Strateg#
nnovation Strateg#
-nvolves creating a ne%
product life cycle, thereby
making similar existing
products obsolete
Deca# o" Ne, )roduct Ideas
eca# o" Ne, )roduct Ideas
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$umberofid
eas
F
?F
>F
>
Cumulative time 6percent7
>F ?F @F F F F GF HF IF >FF
Screening
Business analysis
'evelopment Testing
Commercialiation
0ne successful
ne% product
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Strategies o" 0ori1ontal
and 2ertical Integration
nd 2ertical Integration
"ori7ontal integration"ori7ontal integration
=ased on=ased on growth via acquisitiongrowth via acquisitionof one or more similar firmsof one or more similar firms
operatin# at the same sta#e of the production,mar+etin# chainoperatin# at the same sta#e of the production,mar+etin# chain
Involves eliminatin# competitors: providin# ac5uirin# firm ithInvolves eliminatin# competitors: providin# ac5uirin# firm ith
access to ne mar+etsaccess to ne mar+ets
Vertical integrationVertical integration
Involves ac5uirin# firmsInvolves ac5uirin# firms
To supply ac5uirin# firm ith inputs ,To supply ac5uirin# firm ith inputs , backwardbackwardinte#rationinte#ration
oror Are customers for firm!s outputs ,Are customers for firm!s outputs , forwardforwardinte#rationinte#ration
2ertical and 0ori1ontal
ertical and 0ori1ontal
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Acquisitions or mergers of suppliers or customerbusinesses arevertical integrationsvertical integrations
Acquisitions or mergers of competing
businesses arehorizontal integrationshorizontal integrations
&extile producer
$irt manufacturer
Cloting store
&extile producer
$irt manufacturer
Cloting store
Integrations
ntegrations
(otivations Related to
otivations Related to
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Diversi"ication Strategies
iversi"ication Strategies
-ncrease gro%th rate of firm
-nvestment is better use of funds than using them for internalgro%th
-mprove stability of earnings and sales
Balance or fill out product line
'iversify product line
Ac"uire a needed resource "uickly
Achieve tax savings
-ncrease firm4s stock value
-ncrease efficiency and profitability
Diversi"ication
iversi"ication
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Strategies
trategies
Concentric diversificationConcentric diversification
Involves ac5uisition of "usinessesInvolves ac5uisition of "usinesses relatedrelatedto ac5uirin# firm into ac5uirin# firm in
terms of technolo#y: mar+ets: or productsterms of technolo#y: mar+ets: or products
Con#lomerate diversificationCon#lomerate diversification
Involves ac5uisition of a "usiness "ecause it represents aInvolves ac5uisition of a "usiness "ecause it represents a
promisin#promisin# investment opportunityinvestment opportunity
$rimary motivation is profit pattern of venture$rimary motivation is profit pattern of venture
Difference "eteen the approachesDifference "eteen the approaches
Concentric diversification emphasi>esConcentric diversification emphasi>es commonalitycommonalityhereashereascon#lomerate diversification emphasi>escon#lomerate diversification emphasi>esprofitsprofitsfor eachfor each
individual unitindividual unit
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Turnaround Strateg#
urnaround Strateg#
-nvolves a concerted effort over
a period of time to fortify a
firm4s distinctive competencies,
returning it to profitability
A (odel o" the Turnaround
(odel o" the Turnaround
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'eclining
sales or
margins
-mminent
bankruptcy
Lo%
/igh
Cost
reduction
Asset
reduction
2fficiency
maintenance
2ntrepreneurial
reconfiguration
Stability
+ecovery
-nternal
factors
2xternal
factors
Turnaround situation Turnaround response
Cause Severity +etrenchment phase +ecovery phase
6operating7
6strategic7
)rocess
rocess
Divestiture and Li&uidation
ivestiture and Li&uidation
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Strategies
trategies
'ivestiture strategy'ivestiture strategy
Involves sellin# a firm or a ma4or component of a firmInvolves sellin# a firm or a ma4or component of a firm
Reasons for divestitureReasons for divestiture
$artial mismatches "eteen ac5uired firm and parent firm$artial mismatches "eteen ac5uired firm and parent firm
Corporate financial needsCorporate financial needs
;overnment antitrust action;overnment antitrust action
,iquidation strategy,iquidation strategy Involves sellin# parts of a firm: usually for its tan#i"le asset value andInvolves sellin# parts of a firm: usually for its tan#i"le asset value and
not as a #oin# concernnot as a #oin# concern
The Strateg# o" an%rutc#
he Strateg# o" an%rutc#
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&wo approaces&wo approaces
LiquidationLiquidation, Involves complete distri"ution of a firm!s assets, Involves complete distri"ution of a firm!s assets
to creditors: most of hom receive a small fraction of amountto creditors: most of hom receive a small fraction of amount
oedoed
ReorganizationReorganization, Involves creditors temporarily free>in# their, Involves creditors temporarily free>in# their
claims hile a firm reor#ani>es and re"uilds its operationsclaims hile a firm reor#ani>es and re"uilds its operations
more profita"lymore profita"ly
AdvantageAdvantageof aof a reorganizationreorganization"an+ruptcy"an+ruptcy
Proactive optionProactive optionofferin# ma)imum repayment of a firm!sofferin# ma)imum repayment of a firm!s
de"t in the future if a recovery strate#y is successfulde"t in the future if a recovery strate#y is successful
ororate Co'3ination Strategies
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Cororate Co'3ination Strategies
Joint ventureJoint venture
Involves esta"lishin# aInvolves esta"lishin# a third companythird companychild3: operated forchild3: operated for
the "enefit of the co,oners parents3the "enefit of the co,oners parents3
&trate#ic alliance&trate#ic alliance
Involves creatin# aInvolves creatin# apartnershippartnership"eteen to or more"eteen to or morecompanies that contri"ute s+ills and e)pertise to a cooperativecompanies that contri"ute s+ills and e)pertise to a cooperative
pro4ectpro4ect
()ists for a defined period()ists for a defined period
Does not involve the e)chan#e of e5uityDoes not involve the e)chan#e of e5uity
Consortia:
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ggStrateg# toStrateg# to
Achieve a Co'etitive AdvantageAchieve a Co'etitive Advantage&ocusing on key sources ofcompetitive advantage re"uiring
total, consistent commitment
3eighing skills, resources,organiational re"uirements, and
risks of each source ofcompetitive advantage
Considering uni"ue effects of the
generic industry environment on a
Selection of
appropriatebusiness
strategie6s7
involves