business / shared service sector in the czech republic ota kulhánek chairman of the board of...
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Business / Shared Service Sector in the Czech Republic Ota Kulhánek
Chairman of the Board of Directors, Association of Business Service Leaders
Senior Manager, SSC Location lead, Accenture
Agenda
18 June 2014
Business / Shared Service Introduction
Development of the Industry
Location Strategy a Selection
Association of Business Service Leaders
ABSL Introduction
18 June 2014
• Collaboration within the Business Service Community. • Better business environment for our members and ensure
sustainable and long term development of the industry• Putting the Czech Republic on the global map for Business
Services
• Membership• Data & Business
Insight• PR & Awareness• People & Education• Authorities• Business Partners
What is Shared Service Center?
18 June 2014
Business / Share service centers20-25 years history
It is really GLOBAL
F&A, Procurement
Human Resources
IT Support
Legal, Facilities
Customer Care
Other business services
Countries / Business Units Centralized Operation
• Outsourcing Centers• Internal Centers
• Local • Near Shore• Off Shore
Locations:
Type ofService:
Global Facts
18 June 2014
TOP Cities (Tholons survey)
1-8 India & Philippines
9 Krakow, 10 Dublin
17. Prague29. Brno
Business Centers Global:
5000
Europe:
2000
CEE:
1000
People
Global:
2000k
CEE:
400k
Future:
1400k
APPROX.
BUSINESS CENTERS
150
2-3% of global scope
1.4 M -> 40.000 jobs to come(or more)
!
Status of SSC Development
Annual General Meeting 27 May 2014
Complex processesData Intelligence, Insight & Advice Innovation & Continuous Improvement
Transactional ProcessingData Entry & maintenanceCall Center
Wage arbitrage
Service provider / SLA
Function / Process Centric
Business value / Added value
Business Partner , Business Outcomes
Integrated Services
Past … Now and Future ….
„Came for cost stayed for quality“
Criteria to select SSC location
18 June 2014
Czech Republic Value Proposition
• Well Educated workforce• European language coverage
and availability• Competitive Salaries• Physical proximity and same
time zone in Europe• Stable Economic Environment
& EU Membership• Good Infrastructure• Cultural fit
Source: PwC, SSC Survey 2014BUT….
CR: Focus on future growth
18 June 2014
But E verybody can do it now…
• Well Educated workforce, European language coverage and availability
• Focus on languages, languages, languages ….• Improve technical skill ( IT / admin tools)• Focus on analytical skills and creativity
• Competitive Salaries• One of the most expensive labor cost in CEE• Incentives for creating new jobs
• Physical proximity and same time zone in Europe• Keep improving the country infrastructure• Cities need to be mobilized
• Cultural fit• International business; support expats ….. and we need ABSL
ABSL Introduction
18 June 2014
• Establish in October 2013 by 16 members
• 1st Conference in October 2013• Currently 36 members• Represent more than 10.000
employees• 1st AGM in May 2014• 2nd Conference in October 2014
www.absl.cz
Putting the Czech Republic on the global map of Business Services
ABSL Introduction
18 June 2014
• Collaboration within the Business Service Community. • Better business environment for our members and ensure
sustainable and long term development of the industry• Putting the Czech Republic on the global map for Business
Services
• Membership• Data & Business
Insight• PR & Awareness• People & Education• Authorities• Business Partners
Thank you.
Association of Business Service Leaders in the Czech RepublicHvězdova 1734/2c, 140 00 Prague 4, Czech [email protected] | www.absl.cz
18 June 2014