Business Resumption

After a Disaster

Plans, Policies and Procedures

Incident Management and Business Resumption Policy

Purpose

This Incident Management and Business Resumption Policy has been developed to provide a mandate for decisions that need to be taken to most appropriately and expeditiously respond to any significant unforeseen critical incident. The principle objectives of the policy are to facilitate decision making that protects life, limits damage to property, minimises business interruption and facilitates prompt business resumption.

In approving this policy, CPIT endorses and adopts the Co-ordinated Incident Management System (CIMS) for the management of significant critical incidents that might arise.

The CIMS approach is used throughout the New Zealand emergency services and provides a flexible framework for the management of serious incidents, allowing a wide range of incidents to be dealt with, rather than attempting to proscriptively handle events which by their very nature are unlikely to be suitable for a scripted approach.

Incident Management Plan

The Incident Management Plan describes the associated procedures for a range of incidents and includes:• Fire • Infrastructure failure • Hazardous substances emergency • Severe weather event • Earthquake • Building evaluations for re-occupancy - post

earthquake events • Tsunami • Terrorism/violent act • Bomb threat/suspicious package • Pandemic • Emergency services

Activation and Notification Levels for a CPIT Incident

Level 1

Full Activation of CPIT Incident Management Plan

High impact event Life and/or property at risk Large area affected (City/Province) Business interruption Longer term (longer than one day)

Level 2

Partial Activation of CPIT Incident Management Plan

Medium impact event Life and/or property at risk Campus only affected Some outside services involved Some disruption to normal CPIT operations Medium term (typically within one day)

Level 3

Normal Day-to-Day Operations (on-going monitoring)

Small impact incidents Part of campus only affected Short term (less than five hours)

4 September 2010 4.35am 7.1 Earthquake

Liquefaction

• Neighbours• Greater Community• Own Resources• No Council Services

COMMUNITY

• CPIT initially closed till 8 September for staff, then announced that CPIT would be closed the full week till Monday 13 September 2010.

• CPIT buildings emerged relatively unscathed – transport and infrastructure services to the city needed restoration.

• Monday to Friday of this week was treated as special leave with pay for those that would have been working.

• Pay was received as normal on Wednesday 8 September – Payroll was allowed in to finish processing the pay while Engineers were checking out the buildings.

• Teams of carpenters worked to secure health and safety issues over the week.

• OCP – Organisational Counselling Programmes available to all staff with a counsellor available onsite from Monday 13 September 2010.

22 February 2011

On 22 February 2011, at 12:51 pm (lunchtime), Christchurch was struck by a magnitude 6.3 earthquake. The quake was centered 10km south-east of the city at a depth of 5km. 185 people died, 164 people were seriously injured and there was major, widespread damage.

International Community

• Cordon was placed around the CBD by nightfall – CPIT was inside this cordon. CPIT’s building were mainly fine and the servers were fine and power although this was intermittent.

• CPIT received permission from Civil Defence to go into it’s premises on Wednesday, the servers were powered up and Ken Bannister, the Payroll Team Leader was able to run the disbursement process and send the pay file to the bank via the Internet.

• The following week IT decided to move CPIT servers offsite outside the red zone of the CBD.

• Payroll set themselves up at Cheryl’s house to produce the next payroll using a copy of the previous payroll obtained from the bank and manually editing the file.

• The next few pay’s were produced at TII, CPIT’s Trades site.

Initially Facebook and mobile phones were used to contact staff. A website was then set up so that staff could register their current status and contact details.

house is in a very bad condition, no power, water! isolated AREA but coping.

All OK at home. My cell phone still in office sot please email or ring landline.

House gone, but family safe. Of no fixed abode right now, but address at the top from Sat this week.

Have intermittent power and water. House has minimal damage. Personally ok. Looking after mother and father who have no power and water.

Busy helping neighbours

Half house fell down but just fine , camping in the back garden (trampers so no issue) - new uniform - hard hat and gummies

Our house has a red sticker. We were given a few minutes to get out. We lived in a tent in a neighbours garden for a week and are now with various friends in Ilam / Burnside area. We will begin to rent in Edgeware next week. It has no water or sewer yet (but better than a tent).

Contents damage to my house - am cleaning up. Physically fine, emotionally bloody exhausted, like everyone else.

At home, Chch. Personal well being lost 2 close friends in the earthquake and 1 acquaintance. Emotionally not ready to return to 6th floor NSblock (where I was at the time of the quake)

House is very badly damaged but we are living in it. My son lost his home and job in one hit and has moved back in with us. Don't feel that I am coping particularly well this time. Sleeping problems.

Currently in wanaka with my family, kids have enrolled at local school

I have gone to Brisbane and will return on the 11th. I can be contacted on the Australian mobile My house is livable but no water pressure and no sewerage when I left yesterday (2/3/11). I am available to return to work on the 14th

My family, friends, co-workers and house are fine. I am currently located in Glentui helping my parents house/ feed 100 earthquake response workers. Email is the best way to contact me as there is no mobile phone reception. Cheers

At home, Chch. Personal well being lost 2 close friends in the earthquake and 1 acquaintance. Emotionally not ready to return to 6th floor NSblock (where I was at the time of the quake)

At home have power and water. Feeling reluctant to be to far away from kids but overall well.

Generally feeling ok-ish, but definitely feeling unsettled, emotional and lost.

CPIT – Taking stock – (picking up the pieces)

Oops – here we go again!

MUNTEDIn 2012 New Zealand Dictionary Centre said that several words, including "munted", "majorly munted" and "mega munt", had all been added to the dictionary in the wake of the natural disasters. They had become part of everyday speech rather than being restricted to youth slang.

Change

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Flexibilty

Flowers and Road Cones

Pumps , Cones and Road Works