business results: get there faster with soa governance

© 2008 Hewlett-Packard Development Company, L.P.The information contained herein is subject to change without notice

Business results: Get there faster with SOA Governance

SOA GovCon VII, October 14th, 2008

2 21 November 2008

One thing continually rings true: SOA Governance is IT’s guidance system on the SOA journey

We can learn from the experience of SOA leaders

Today, we are striving for the fast path to SOA success

SOA is a journey….

Drivers:M&A

CompetitionRationalizationMigrationComplianceNew apps

New partners…

Drivers:M&A

CompetitionRationalizationMigrationComplianceNew apps

New partners…

The business needs agility from IT now...

Changeevent

Businessprocess change

Applicationservicechange

Infrastructureservicechange

Lag! Lag!

Time

Changeevent

Businessprocess change

IT servicechange

Business objective

Time

What they have

What they want

Business objective

Lag!

Time to agility and business

benefits

and SOA promises to deliver

However, SOA’s value

“We see GQM (Governance, Quality, Management) as an absolutely necessary part of the SOA infrastructure.”

--source: Zapthink/SearchSOA April 29, 2008

…can be difficult to achieve

Business agility

� Business process flexibility

� Faster time to market

� Lower implementation and maintenance cost

SOA benefits

Business disruption

� Low SOA adoption

� Brittle and unreliable applications

� Erratic availability

SOA challenges

Learning from othersFinding a path to successful SOA initiatives

• IDC research study:− How is SOA success defined?

− What factors and practices levy the most impact on successful SOA adoption?

− What tactics and technologies do successful organizations leverage most?

− What words of advice do experienced leaders impart to others?

IDC Success Factor Study

• Primary research and analysis

• US- and European -based companies w/ successful SOA programs

• SOA program experience from 2.5 years to over 8 years

• Senior level, enterprise perspectives

• In-depth, qualitative-based research,

• Semi-structured interviews,

• SOA initiatives, business drivers, challenges, tactics, and outcomes

• Representation across various size companies and industry sectors

Available on www.hp.com/go/SOA

Overarching TrendsOverarching Trends

• SOA adoption moving from project and application level to system and enterprise scale

• Short and long term impact of SOA, along with expectations, need to be better understood

• While technologies are key enablers, most study participants focus on organization and program dynamics

• Success can be defined by multiple dimensions, including− pervasiveness of SOA adoption in the enterprise and

− clear business results

0% 10% 20% 30% 40% 50%

Performance/reliability of SOA

environment

Monitoring and managing

services/SOA

Addressing platform

interoperability

Quality/reliability of available

technologies

Designing services

Picking the right technologies

Addressing or integrating with

legacy applications

Setting up an SOA governance

structure

Skills and training in SOA

Q. What are your organization’s top 3 technical challenges in implementing SOA?

Top 3 technical challenges in implementing SOA – top half shown

N=109; Base: mid to large size US organizations

Source: IDC, 2008

Challenges to AddressChallenges to Address

Research points to seven critical SOA Success Factors

• Business Alignment

• Organizational Change Management

• Communication

• Trust

• Architecture

• Scale and Sustainability

• Governance

*IDC in-depth study of organizations with successful SOA implementations

Building up trust is key to greater SOA

participation

Nearly all interviewed would have started a

stronger and more automated

governance program earlier

Zeroing in on SOA Governance

• Balancing control with empowerment

• Drive consistency

• Make moves early to automate

• Integrate into the overall governance and IT environment

• Focus on process• Source IDC

“A well governed SOA (will) harness the organization’s full resources for

competitive advantage. The alternative is a mess of myriad, scattered, poorly

integrated services operating at cross-purposes.”

Currrent Analysis, 2007

Why SOA Governance Now?To make your SOA investment pay off quickly…

• IT needs guided governance to:

− Broadly foster trust

− Automate service lifecycle activities

− Empower non-expert staff

− Create consistent processes

− Help SOA scale

• And unobtrusive integrationwith established IT processes

− Operations, Quality, Analysis and Design

And SOA Governance doesn’t have to be complex

A shared service lifecycle is different than a traditional application lifecycle

plan build assuredeploy

and publish

monitor

plan discover contract build assure

change

provider lifecycle

consumer lifecycle

With SOA, managing the lifecycle involves both providing a service and consumption over time

The key is service lifecycle governance

Service design

Service development and testing

Service readiness and staging

Service deployment and operations

Service management, event mgt, problem isolation

Business and IT collaboration

Design-time

Quality assurance, service provider and developer collaboration

Service providers, Service consumers and service delivery/operations team

collaboration

Run-time

Change eventBusiness or

operations-driven

Level 1, 2 and 3 ops teams, development team collaboration

Go/no-go decision“service ready for

consumption”

Establish a culture of governance across IT silos with clear hand-offs and decision points

SOA Centerof Excellence

Stand

ards-based in

teroperability

with

a S

OA

-aw

are

eco

syst

em

Information management for visibility and reporting• Publish and discover services and related metadata, including policies• Report on SOA success metrics: compliance, use and re-use• Model relationships & dependencies

Policy management for best practice automation• Create and maintain design standards• Validate compliance to design-time and run-time policies

Contract management for consumer-provider relationships• Formalize consumer-provider relationships• Negotiate and manage agreements

And automation of key governance best practices

Lifecycle management for end-to-end control• Promote services through lifecycle stages• Enable impact, version & change management

Make the right thing easy to do

SOA Governance

1621 November 20081621 November 2008

Empower the Service Manager for SOA successOwning the success of the service throughout it’s life—provide and consume

Benefits:•Foster trust: clearly establish

expectations•Execute: processes for

assurance•Simplify: locate service,

consume, adjust for change•Manage to business

expectations even at an operations level

ServiceProvider

ServiceConsumer

ConsumptionRelationship

Service Manager

Line of Business Stakeholders

Requirements1.0 Business Process

2.0 Functional

3.0 Performance

Compliance1.1 Business Policies

2.0 Technical Policies

Requirements1.0 Business Process

2.0 Functional

3.0 Performance

Compliance1.1 Business Policies

2.0 Technical Policies

Contract1.1 Business SLA2.0 Technical SLA

Contract1.1 Business SLA2.0 Technical SLA

HP SOA Systinet

HP Service Test Mgt


Bring together SOA Governance and Quality Assurance

Benefits:

•Improve decision making as services progress through lifecycle

•Drives collaboration between Enterprise Architecture and Quality Assurance through automation

QA Team Testing Services

Service Manager

“go / no-go” decisions

New Service to test

Testresults


Integrate Operations and SOA GovernanceReigning in “untamed SOA frontier”

Benefits:•“Know what you don’t

know” – synch what is deployed to what is catalogued

•Reduce risk by applying standard polices to all services

•Bootstrap SOA Governance for new projects, upgrades

HP SOA Systinet

uCMDBService and

dependency metadata

HP SOA Governance empowering enterprise IT

• Guiding the SOA journey by automating the lifecycle

− Ensuring policies map to business goals

− Assuring compliance w/enterprise architecture vision

• Empowering the Service Manager:

− Supporting both sides: providing a service and consuming a service

• By supporting SOA scaling to your enterprise

− Templating, capturing best practices

− Integrating with the “rest of IT”

HP SOA Systinet 3.00 -- IT’s Navigation System for SOA

Prime time SOA Success at Major European Telecom ProviderUsing HP Software for SOA governance and management

SOA ROI 327% over three years with a payback period of four months and US$5M in annual savings

Objective Approach Results

•Manage mergers

•Speed time-to-market for new offerings

•Align IT processes with business strategy

•Reduce staffing costs

•Increase subscriber satisfaction

•Gradual deployment over two years

•Deploy HP SOA Systinet for Governance

•Deploy HP SOA Management

•SOA is now 70% deployed

•Downtime reduction of 33%

• Customer retention saving of $1.35M annually

•Reduced time to market, annual benefit of $1.8M

•IT cost reduction of $739,485

SOA Governance

Applications IT Operations

Service creationProviders

ConsumersConsumers

Plan Deliver Operate

Business Technology Optimization for SOA

Improve cross-IT collaboration and enterprise control through governance applications and a system of record

Manage quality complexity while

accelerating functional,

performance and security validation

SOA CoE

Manage SOA services and traditional

applications using a single unified

management system

SOAManagement

SOAQuality

Optimize the business outcome of SOAAddress SOA Governance, Quality and Management

SOA governance ready to accelerate your business results

• Work with all major platform vendors in order to support heterogeneous environments

• Designed for guided governance, automation and scale

Start where your need is

• Implement the level of visibility and control needed to drive adoption

Integration with complete HP BTO for SOA suite

• Tight integration with market leading SOA quality and management solutions

Supported by a continuum of professional services and consulting

• Quickstart services to get Governance up and running

• Pre-defined and custom consulting services from assessment to continuing operations

• SOA Competency Centers in the United States, Singapore, Japan, India and France

Proven SOA leadership

• 100’s of global 2000 customers

• De-facto standard with more than 30 leading ISVs and OEMs

Get there faster with HPOptimize the Outcome of SOA adoption

To learn more:

• www.hp.com/go/SOA

• [email protected]