Business Requirements for Upgrade / Downgrade of Service Letter of Request with the ff. contents: 1. Account Name (to whom the number is registered) 2. Account Number (found in your Statement of Account’s upper right portion) 3. Service number/ Reference telephone number 4. Contact person 5. Contact number 6. Please indicate the service / package you’d like to upgrade or downgrade. Attachment/s:

Letter must have company letterhead and must be signed with designation of the company’s authorized signatory. Photocopy of 2 valid IDs of the authorized signatory Please rewrite the type of ID and ID number, for easy reference

Letter of Request can be forwarded to any of the channels:

Via fax, to 02-8606426; attention to PLDT – Business Group Via email, to smecare@pldt.com.ph; attention to PLDT - Business Group To any PLDT Business office; attention to PLDT

Reminders:

Kindly settle your billing. Upgrade of any service within the lock-in period will have the same lock-in period. Downgrade of any type of service within lock-in period is subject to pre-termination fee on top of the downgrade fee. We recommend submitting your Letter of Request via fax. If not, you can opt to send it through email or to any PLDT Business Office. If you will be sending a Letter of Request via fax, please indicate the following details for your

primary contact information: 1) Email Address, 2) Fax Number, 3) Contact Number/s. This will

greatly help us in informing you if we’ve received all the documents you’ve sent over.