(business process management...
TRANSCRIPT
Program Studi: Manajemen Bisnis Telekomunikasi & InformatikaMata Kuliah: Data Management
Oleh: Yudi Priyadi
(Business Process Management (simple) )
Telkom University
2 Creating the great business leaders
Program Studi:MANAJEMEN BISNIS TELEKOMUNIKASI & INFORMATIKA
Dosen:Yudi Priyadi, M.T.
Fakultas Ekonomi dan BisnisSchool Economic and Business
Students are able to explain the business processes of a system
Students are able to explain the basic notation Flow Map functionally,
Students are able to apply the concept of modeling Flow Map to a business processthat occurs in a system,
Students are able to analyze the business processes of a system using the assumption,to design the Flow Map,
Students are able to evaluate the Flow Map that has been made, to determine thefeasibility of the diagram if implemented in a business process management.
1-2
Learning Objectives
Telkom University
3 Creating the great business leaders
Program Studi:MANAJEMEN BISNIS TELEKOMUNIKASI & INFORMATIKA
Dosen:Yudi Priyadi, M.T.
Fakultas Ekonomi dan BisnisSchool Economic and Business
Systems Flowcharting Symbols (Flowmap)It can be for BPM >>>>
Decision
One input and two output: T/F, Y/N, Etc. For decision making.
Telkom University
4 Creating the great business leaders
Program Studi:MANAJEMEN BISNIS TELEKOMUNIKASI & INFORMATIKA
Dosen:Yudi Priyadi, M.T.
Fakultas Ekonomi dan BisnisSchool Economic and Business
An organizational entity that deploys resources to provide customers with desired products or sservices
What is a Business?
A specific ordering of work activities across time and space, with a beginning, an end, and clearly identified inputs and outputs: a structure for action.
Laguna & Marklund:
A natural continuing activity or function
A series of actions or operations conducting to an end
What is a Process?
Telkom University
5 Creating the great business leaders
Program Studi:MANAJEMEN BISNIS TELEKOMUNIKASI & INFORMATIKA
Dosen:Yudi Priyadi, M.T.
Fakultas Ekonomi dan BisnisSchool Economic and Business
A group of logically related tasks that use the firm's resources to provide customer-oriented results in support of the organization's objectives
“describing how something is done in an organization”
What is a Business Process?
Examples of Business ProcessesFunctional Area Business Process
Manufacturing and production Assembling the product
Checking for quality
Producing bills of materials
Sales and marketing Identifying customers
Making customers aware of the product
Selling the product
Finance and accounting paying creditors
Creating financial statements
Managing cash accounts
Human resources Hiring employees
Evaluating employees' job performance
Enrolling employees in benefits plans
Telkom University
6 Creating the great business leaders
Program Studi:MANAJEMEN BISNIS TELEKOMUNIKASI & INFORMATIKA
Dosen:Yudi Priyadi, M.T.
Fakultas Ekonomi dan BisnisSchool Economic and Business
A diagram or map of a business process and the supporting documentation of related characteristics, which identifies the activities performed and the information and product flows between them
What is “Process Modeling”?
Telkom University
7 Creating the great business leaders
Program Studi:MANAJEMEN BISNIS TELEKOMUNIKASI & INFORMATIKA
Dosen:Yudi Priyadi, M.T.
Fakultas Ekonomi dan BisnisSchool Economic and Business
Business Process / Data in Flowchart Symbols
An Activity
A Document
A Decision
Data (input as outputs)
A Predefined Process
The Start of a Process
The End of a Process
Representing a Relation
Start
End
Continuation of the process at the same
page at an equal symbol with the same
number. Used when a relation arrow
crosses another relation arrow
Off-Page Connector - Process will
continue on the
next page
Manual Data Item
A Database File
Telkom University
8 Creating the great business leaders
Program Studi:MANAJEMEN BISNIS TELEKOMUNIKASI & INFORMATIKA
Dosen:Yudi Priyadi, M.T.
Fakultas Ekonomi dan BisnisSchool Economic and Business
Rules For BP/Data Symbols
Start
End
Generate
Purchase
Order
OK? Yes
No
Symbol used to identify the start of a business process
Activities must be described as a verb
Decisions have only two possibilities (Yes & No)
Crossing lines are not allowed
If one side of the decision has no further processes
defined this symbol has to be used
Telkom University
9 Creating the great business leaders
Program Studi:MANAJEMEN BISNIS TELEKOMUNIKASI & INFORMATIKA
Dosen:Yudi Priyadi, M.T.
Fakultas Ekonomi dan BisnisSchool Economic and Business
Rules For BP/Data Symbols
Purchase
Order
Posting
of Bonus
I
A
Continuation symbol within the same number must be
present twice on the same page
Name the document
Off- Page Connector is used to continue a process at the
next page or to let the process to flow over at the previous
to the next page. If more than one is needed use A, B, C,
D …
Name the data
Sub-Process
Delivery
BC 4.04
Predefined Processes
always have a relation to
level and stream by a
number in the line below
a sub-process description
A predefined process
must be described in a
different flowchart. To
make the relation clear
between the predefined
process and the belonging
flowchart a unique alpha
numeric number should
be assigned to this
predefined process.
Telkom University
10 Creating the great business leaders
Program Studi:MANAJEMEN BISNIS TELEKOMUNIKASI & INFORMATIKA
Dosen:Yudi Priyadi, M.T.
Fakultas Ekonomi dan BisnisSchool Economic and Business
Let’s check together…. rule, rule…, and rule
Start
End
Take Order
Prepareorder
ScheduleDelivery
DeliverOrder
CustomerOrder
OK?
Yes
No
is it true…?
Telkom University
11 Creating the great business leaders
Program Studi:MANAJEMEN BISNIS TELEKOMUNIKASI & INFORMATIKA
Dosen:Yudi Priyadi, M.T.
Fakultas Ekonomi dan BisnisSchool Economic and Business
Flowchart with Swimlane >>> Flowmap
Let’s check together…. rule, rule…, and rule
is it true…?
Telkom University
12 Creating the great business leaders
Program Studi:MANAJEMEN BISNIS TELEKOMUNIKASI & INFORMATIKA
Dosen:Yudi Priyadi, M.T.
Fakultas Ekonomi dan BisnisSchool Economic and Business
3
“Reengineering is the fundamental rethinking and radical redesign of business processes to achieve dramatic improvements in critical, contemporary measures of performance such as cost, quality, service, and speed.”
Business Process Reengineering
Telkom University
13 Creating the great business leaders
Program Studi:MANAJEMEN BISNIS TELEKOMUNIKASI & INFORMATIKA
Dosen:Yudi Priyadi, M.T.
Fakultas Ekonomi dan BisnisSchool Economic and Business
Customers
Demanding
Sophistication
Changing Needs
Competition
Local
Global
Change
Technology
Customer Preferences
Why Reengineer?
Telkom University
14 Creating the great business leaders
Program Studi:MANAJEMEN BISNIS TELEKOMUNIKASI & INFORMATIKA
Dosen:Yudi Priyadi, M.T.
Fakultas Ekonomi dan BisnisSchool Economic and Business
Stakeholder Assessment - shareholders, customers, employees
Determine which stakeholder expectations should be met to gain
competitive advantage
Determine how to redesign to meet expectations
Map out IT solutions to support
Develop & implement new processes, etc.
BPR: STRATEGY*
* Adapted from A.D. Little Inc.
Telkom University
15 Creating the great business leaders
Program Studi:MANAJEMEN BISNIS TELEKOMUNIKASI & INFORMATIKA
Dosen:Yudi Priyadi, M.T.
Fakultas Ekonomi dan BisnisSchool Economic and Business
Key Steps
Select The Process & Appoint Process Team
Understand The Current Process
Develop & Communicate Vision Of Improved Process
Identify Action Plan
Execute Plan
Telkom University
16 Creating the great business leaders
Program Studi:MANAJEMEN BISNIS TELEKOMUNIKASI & INFORMATIKA
Dosen:Yudi Priyadi, M.T.
Fakultas Ekonomi dan BisnisSchool Economic and Business
Assists the Implementation of Business Processes
Enables Product & Service Innovations
Improve Operational Efficiency
Coordinate Vendors & Customers in the Process Chain
Benefits From IT
Redesign of processes
From mass production to mass customization
Cycle time reduction
Restructuring organizations
BPR Impacts