business process innovation
DESCRIPTION
10th Saudi ABPMP Workshop, Business Process Improvement by Anas Al-MudaiferTRANSCRIPT
Business Process Innovation Anas I. Al-Mudaifer
Vice President of Communication & Marketing
Saudi ABPMP
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Before we start!
Business Process Innovation – Saudi ABPMP 2
Business Strategy
Process Selection
Process Identification
Process Modeling
Process Analysis
Process Improvement
Process Implementation
Process Monitoring & Controlling
BPM Life-cycle
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Where does the innovation fits in the BPM life-cycle?
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Business Process Improvement
Business Process Innovation Techniques
Brainstorming
Mind-mapping
Six Thinking Hats (Edward de Bono)
Scamper Technique
Agenda
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Why improve? -Objectives
What to improve? -Issues / Root Causes
How to evaluate? -Measurement
Improve for whom? -Stakeholders
Where to improve? -Scope
How much? -Extent
When to improve? -Timeframe
Who improves? -Governance
What can’t be improved? -Constraints
What are related risks? -Risks
How to improve? -Approach
Process Improvement Checklist
The Four Ways to Process Improvement
Business Process Innovation – Saudi ABPMP
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New
Process
analytical
creative
analytical
creative
New
Process
New
Process
Utilisation
potential practices
Utilization
potential practices
Derivation
better practices
Derivation
better practices
Enhancement
current practices
Enhancement
current practices
Innovation
new practices
Innovation
new practices
Traditional way of improvements
Cheat Sheet: 15 Improvement techniques
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Process Enhancement
Cheat sheet: 15 improvement ideas
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1. Eliminate 2. Replace 3. Insert 4. Improve 5. Delay 6. Pull instead of push 7. Re-sequence 8. Consolidate 9. Individualize 10. Decouple (vertically) 11. Decouple (Horizontally) 12. Integration 13. Specialize 14. Natural Order 15. Optional
Delegations Fax to email Security check (Bank SMS) Automation (Barcode) Logistics (Inventory) Dell (Order to assemble) McDonalds (Pay before) Monthly Subscriptions Volkswagen McDonalds (PDA Order) Formula 1 Job Enrichment (Alahwal) Airport (Self-check in vs. Normal Check in) Concurrent Engineering (PNU) Additional Services
The Four Ways to Process Improvement
Business Process Innovation – Saudi ABPMP
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New
Process
analytical
creative
analytical
creative
New
Process
New
Process
Utilisation
potential practices
Utilization
potential practices
Derivation
better practices
Derivation
better practices
Enhancement
current practices
Enhancement
current practices
Innovation
new practices
Innovation
new practices
Benchmarking
Reference models (ITIL, SCOR, eTOM)
Global Standards (ISO 9002)
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Process Derivation
The Four Ways to Process Improvement
Business Process Innovation – Saudi ABPMP
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New
Process
analytical
creative
analytical
creative
New
Process
New
Process
Utilisation
potential practices
Utilization
potential practices
Derivation
better practices
Derivation
better practices
Enhancement
current practices
Enhancement
current practices
Innovation
new practices
Innovation
new practices
Utilization for:
Data: Amazon Recommendations
People: Consultation
Systems: Loyalty cards
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Process Utilization
The Four Ways to Process Improvement
Business Process Innovation – Saudi ABPMP
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New
Process
analytical
creative
analytical
creative
New
Process
New
Process
Utilisation
potential practices
Utilization
potential practices
Derivation
better practices
Derivation
better practices
Enhancement
current practices
Enhancement
current practices
Innovation
new practices
Innovation
new practices
Process innovation combines adopting a process view of business functions with the application of new ideas and technology.
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Process Innovation
Innovation
Example: Uses of a paperclip
http://www.xrysostom.com/paperclip.html
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Business Process Innovation – Saudi ABPMP 17
Business Process Improvement
Business Process Innovation Techniques
Brainstorming
Mind-mapping
Six Thinking Hats (Edward de Bono)
Scamper Technique
Agenda
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Business Process Innovation – Saudi ABPMP 19
Innovative idea
Brainstorming
Mind-mapping
Six Thinking Hats (Edward de Bono)
Scamper Technique
Business Process Innovation – Saudi ABPMP 20
Useful Innovation Techniques in BPM
Process for generating new thinking
Includes radical ideas
Based on association
Helps us think outside of “patterns”
Build on ideas of others
Quantity, not quality
Brainstorming
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Focus on quantity (“quantity breeds quality”): A main purpose is to generate many ideas in a short time.
No criticism: Critical comments are reserved for a later stage. All ideas belong to the group
Unusual ideas are welcome: Assumptions are set aside and out of the box thinking is
encouraged. Encourage the extraordinary
Combine and improve ideas: The composition of ideas is strongly encouraged.
Rules of Brainstorming
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Business Process Innovation – Saudi ABPMP
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Brainstorming
Mind-mapping
Six Thinking Hats (Edward de Bono)
Scamper Technique
Business Process Innovation – Saudi ABPMP 24
Useful Innovation Techniques in BPM
Mind Mapping
Business Process Innovation – Saudi ABPMP 25
The main idea, subject or focus is crystallized in a central image.
The main themes radiate from the central image as 'branches'.
The branches comprise a key image or key word drawn or printed on its associated line
Topics of lesser importance are represented as 'twigs' of the relevant branch
The branches form a connected nodal structure
Brainstorming
Mind-mapping
Six Thinking Hats (Edward de Bono)
Scamper Technique
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Useful Innovation Techniques in BPM
Six Thinking Hats (Edward de Bono)
White hat (Blank sheet) -- Objective: Information & reports, facts and figures (objective)
Red hat (Fire) -- Intuitive:
Intuition, opinion & emotion, feelings (subjective)
Yellow hat -- Positive: Praise, positive aspects, why it will work (objective)
Black hat (Judge's robe) -- Negative:
Criticism, judgment, negative aspects, (objective)
Green hat -- Creative: Creativeness, Alternatives, new approaches &
'everything goes', idea generation & provocations (speculative/creative)
Blue hat (Sky) -- Process: "Big Picture," "Conductor hat," "Meta hat," "thinking
about thinking", overall process (overview)
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Brainstorming
Mind-mapping
Six Thinking Hats (Edward de Bono)
Scamper Technique
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Useful Innovation Techniques in BPM
SCAMPER
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Substitute
Combine
Adapt
Magnify
Put to other purposes
Eliminate
Rearrange / Reverse
Substitute Outsourcing
Combine McDonalds
Adapt SCOR
Magnify Amazon delivery
Put to other purposes Posted notes
Eliminate Signature
Rearrange/ reverse McDonalds
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SCAMPER
http://www.brainstorming.co.uk/tutorials/scampertutorial.html
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Summary
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Business Process Management Lifecycle
Business Process Improvement approaches
Useful Innovation Techniques in BPM
Thank you for listening
www.saudiabpmp.org
Anas I. Al-Mudaifer
VP of Communication & Marketing
Saudi ABPMP
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