business process automation 4 -...
TRANSCRIPT
Business Process Automation 4.0New approaches by Process Mining, Predictive Analytics,
Robotic Process Automation and Blockchain
Prof. Dr. Dr. h.c. mult. August-Wilhelm Scheer
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PredictiveAnalytics
&
RessourceEfficiency
LMS
E-Learning
ContentSolutions
CLIX Process-
guide
Security
AI-drivenData
Analysis
Shareholder: 100% Prof. Dr. August-Wilhelm Scheer
Digital Furniture
Manu-facturing
Research
August-Wilhelm
Scheer Stiftungfür Wissenschaft u. Kunst
Digital Fair Kits
BPaaS
Group
SAP Consulting
Technology Consulting
„etablished“ start-ups research
Business Process Automation 4.0
Business & Middleware
E-Commerce
Germany
Consulting & Software
Austria E2E Switzerland
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University Saarbruecken + Scheer Towers
© Prof. Dr. A.-W. Scheer3 Business Process Automation 4.0
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24x
Disruptive innovation: Photography-process
Analog:
Digital:
camera film roll click wait shop store distributesave
Business Process Automation 4.04
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From digital process model to application systems
As-Is process model
To-Be process model
Digitization strategy
Business Process Automation 4.0 © Prof. Dr. A.-W. Scheer5
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Processmining
taktisch
Generierung
Customizing
ERP
BPMS
BPM
strategic
As-Is process model
Digitization strategy
To-Be process modelProcess
models
Customizing
GenerationERP
BPMS
From digital process model to application systems
Business Process Automation 4.0 © Prof. Dr. A.-W. Scheer6
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Middleware
Industry
Scenario
Business Processes
Services / Apps
Data
Inte
gra
tio
n
Objects Infrastructure 3rd Party Apps
…
User Mobile Bots IoT Cloud Blockchain ERP Office Tools
I4.0 Retail 4.0 Smart CitySmart
Home Finance 4.0Smart
Governance
Digitalization Architecture
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Generierung
Customizing
ERP
BPMS
BPM
strategic
Recommendations
To-Be model adaption
Analysis,
Model comparison
As-Is model
generation
Monitoring,
Instance execution
Processmining
tactical
Log-
data
As-Is process model
To-Be process model
Digitization strategy
Process
modelsCompany
data
Processmining cycle
Customizing
Generation
Business Process Automation 4.0 © Prof. Dr. A.-W. Scheer8
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Unterschriebener
Arbeitsvertrag
liegt vor
Mitarbeiter im
System anlegen
Vorgesetzten
informieren
Einarbeitungsplan
erstellen
HR informieren
Zusammenfassung
anzeigen
Ende
IT
informieren
Technik
vorbereiten
Facility
informieren
Arbeitsplatz
vorbereiten
Dynamic simulation of log data by preferred lined, loops, time values and relevance of functions
Min: 15 minutes
Max: 4,3 hours
Average: 2,8 hours
Percentage of pass throughs: 40%
Relevance: 0,8
© Prof. Dr. A.-W. Scheer9 Business Process Automation 4.0
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Full process cycle – from strategy to real-time-execution
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?
?
?
Tier 1
Tier 2
Consolidation center
LDL (Regional carrier,
Direct transportation,
Milk Run)
Consolidation center,
Just-in-SequenceOEM
Dealer
Customer
Material flow EDI No real-time data
Quelle: Lepratti, R., Lamparter S., Schröder, R. (2014): Transparenz in globalen Lieferketten, Publicis Verlag, Erlangen, S.21
Present information flow in the logistics network of the automotive industry
© Prof. Dr. A.-W. Scheer11 Business Process Automation 4.0
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Material flow Object events in real-time
Tier 1
Tier 2
Consolidation center
LDL (Regional carrier,
Direct transportation,
Milk Run)
Consolidation center,
Just-in-SequenceOEM
Dealer
Customer
Quelle: Lepratti, R., Lamparter S., Schröder, R. (2014): Transparenz in globalen Lieferketten, Publicis Verlag, Erlangen, S.22
Vision of transparent information flow through the use of RFID technologies and a central virtual database
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Refined transport process
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Basic operating
Special attention
Immediate action
required
Predictive Maintenance by RPA of the IS-Predict company
© Prof. Dr. A.-W. Scheer14 Business Process Automation 4.0
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Instructions on a smartphone or a AR-smartglasses
Business Process Automation 4.015 © Prof. Dr. A.-W. Scheer
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VR-application with view into a running gearbox
Business Process Automation 4.016 © Prof. Dr. A.-W. Scheer
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Desktop activity mining – Deduced process model
Emails lesen
Legacy System öffnen
Legacy Name eingeben
Legacy Adresse eingeben
Legacy Kontaktdaten eintragen
Legacy Eingabe bestätigen
Odoo Webseite öffnen und zu CRM wechseln
Odoo U_Name eintragen
Odoo U_Adresse eintragen
Odoo U_Kontaktdaten eintragen
Odoo U_Salesperson auswählen
Odoo A_Name eintragen
Odoo A_Kontaktdaten eintragen
Odoo Einträge speichern
Outlook öffnen
Betreff und Adressat eintragen
Nachricht schreiben
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Numbers:
Count of executed instances of the
As-Is model
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Manual
processing
Payment
ERP
no
yes
Approval?
Invoice
verification
ERP
Processing of all special cases
determined by the ERP
Verification of the accompanying vendor invoices -manually.
Business Process Automation 4.0 © Prof. Dr. A.-W. Scheer19
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RPA
Payment
ERP
no
yes
Approval?
Invoice
verification
ERP
Processing of all special cases
determined by RPA
OK?
(approval)
yes no Manual
processing
Verification of the accompanying vendor invoices –RPA-based
Business Process Automation 4.020 © Prof. Dr. A.-W. Scheer
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Automated
tasks using
ERP
Automated
tasks using
office-systems
and BPMS
Percentage of
performed
tasks in
enterprises
Tasks
- long tail -
Manual processing; ad – hoc tasks; supporting,
preparating and operating tasks
Long Tail of IT-applications
Business Process Automation 4.021 © Prof. Dr. A.-W. Scheer