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Business Online Banking Reference Guide

Amegy Bank, a division of Zions Bancorporation, N.A. Member FDIC

www.amegybank.com Revised 9/2019

http://www.amegybank.com/

Table of Contents

Business Online Banking Reference Guide Amegy Bank, a division of Zions Bancorporation, N.A. Member FDIC

www.amegybank.com

Revised 9/2019

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Getting Started Logging into your Account .......................................................................................... 3

Changing your Password ............................................................................................ 3

SecureEntry Challenge Question................................................................................. 3

Home Tab My Bank ..................................................................................................................... 4

Manage Account Alerts ............................................................................................. 5

Messages Center ........................................................................................................ 6

Preferences ................................................................................................................ 7

My Favorites View ...................................................................................................... 8

Enhanced Account Protection .................................................................................... 9

Accounts Tab Account Balances .................................................................................................. .. 10

Disputes ................................................................................................................... 11

eDocuments ............................................................................................................ 12

Transaction Search .................................................................................................. 13

Reports ..................................................................................................................... 14

Payments Tab Bill Pay .................................................................................................................... 15

Wire Transfers

Wire Transfer Enrollment .................................................................................. 16

Initiating a Wire Transfer ...................................................................................... 17

ACH and Recipients

Create a Recipient ............................................................................................ 18

Payments Tab Continued Templates

Create a Direct Deposit or Tax Payment Template ............................................... 19

Initiate or Schedule an ACH Payment from a Template....................................... 20

Adding Banks .................................................................................................... 20

Transfers Tab Transfer Center ........................................................................................................ 21

Other Accounts ........................................................................................................ 22

Admin Tab Create User .............................................................................................................. 23

User Entitlements .................................................................................................... 24

Administrator User Entitlements User Entitlements ................................................ 25

Services Tab Account Services ...................................................................................................... 25

Check Services ......................................................................................................... 25

Alerts, Messages and Card Services ......................................................................... 25

My Account Documents ........................................................................................... 25

Credit Card Services ................................................................................................. 25

If you need assistance, don’t hesitate to contact an Online Banking Support

Representative at 888-500-2960, Monday through Saturday,

8:00 a.m. to 7:00 p.m. CT.



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Getting Started

Logging into your Account

Go to www.amegybank.com and enter the following information:

1. Company ID – you should have received this at enrollment.

2. Login ID – you chose this when you applied for service.

3. Temporary Password – Emailed to you after enrollment. Once you enter the information, select “GO.”

4. Review agreement - The first time you log in, you will be asked to review Amegy Bank’s Digital Banking Service Agreement. This document will be available for review

anytime by selecting “Agreement Center” in the “Services” section. Select “I Agree” to proceed.

Changing Your Password

As an added security measure, you will be asked to change your password the first time you log in. Make

sure you choose a password that is easy for you to remember, but difficult for others to guess.

• Passwords must be between 8-15 characters.

• Passwords must contain at least one digit and one letter.

• Passwords may not contain special characters ($, @, &, etc.).

• Passwords may not contain the word “password.”

• Avoid birthdays, children’s names, etc.

• Select “Submit Password” to continue.

SecurEntryTM Challenge Questions

When logging in for the first time, you will be asked to provide identifying information that will help our system to recognize you when necessary.

1. Choose a SecurEntry Challenge Questions from the drop-down menus.

2. Provide an answer to each Challenge Question.

3. Click Continue.

4. Review the answers you provided and then click Submit.

Note: For assistance, contact an Online Banking Support Representative at 888-500-2960, Monday through Saturday, 8:00 a.m. to 7:00 p.m. CT.




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HOME TAB: My Bank

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1. Account Balances includes a summary of your deposit

account, loan, and credit card balances. Click on any

account link to access more detail for each account

2. Access to Quick Transfers for moving money

between eligible accounts

3. An Info Center to inform you of unread security

alerts, account messages, and reminders

4. A quick view of your most recent pending, cleared,

and scheduled Transactions for selected account.

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HOME TAB: Manage Account Alerts [=

Receive e-Mail Alert Messages

1. Navigate to the Home Tab and hover over Alerts & Messages and click on Manage Account Alerts.

2. Click on the Create New Alert dropdown menu and select ACH/NOC Return Alert or another type of alert you would like to receive. This will create a new Security Alert.

3. Check the Web Inbox for Delivery Options and Primary Email Address under Nickname. Click Submit and the email alert is enabled for the account (you only need to

create one alert, even if they have multiple ACH accounts).

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HOME TAB: Message Center

Managing Messages, Alerts & Reminders

The Message Center is a centralized location where you can manage messages, alerts, and reminders for your account transactions and events. These notifications are delivered to

one or more locations, based on your defined delivery options. The Manage Alerts page enables you to create, edit, view, and delete alerts.

1. View messages in the Message Center, or by clicking the View Messages link within the Info Center on the My Bank page and clicking on appropriate message.

2. Send Secure Message to communicate with our online banking specialists.

3. Set, view or edit alerts by selecting Manage Account Alerts, or by clicking the View Alerts link within the Info Center on the My Bank page and clicking on appropriate

message. Here is where you will be able to see and view a new ACH NOC/Return Alert.

4. Set, view or edit reminders by selecting Manage Reminders, or by clicking the View Reminders link within the Info Center on the My Bank page and clicking on

appropriate message.

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HOME TAB: Preferences


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Preferences allow you to manage your display settings, update your

address and email information, and change your Login ID or password.

The Account Preferences page enables you to set preferences specific

to each of your accounts in relation with Online Banking. Use the

Change Account Preferences page to:

1. Change Account Nickname

2. Define the number of days cleared transactions are

displayed in history

3. List which account information is displayed in Online

Banking

4. Specify a default account

Additional Account Preferences you can change include:

1. Update your contact phone and email

information in Address/Email

2. Update your contact phone and email

information in Address/Email

Preferences

3. Change Log in ID or Change Password

4. View or Update your security questions on

SecureEntry Maintenance

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HOME TAB: My Favorites View


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Manage Favorites View

This option allows you to create, modify or delete Favorites View. Favorites View allows you to personalize the accounts you would like to see on My Bank page.

1. Select Manage Favorites View from drop down box My Bank View

2. Click on Create New Favorites View

3. Type in Favorites View Name and select which accounts to display

4. Click Submit Prefs

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HOME TAB: Enhanced Account Protection (EAP)


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Enhanced Account Protection (EAP) is a mobile-based transaction

authentication service that adds an additional layer of security to help

protect your account from fraudulent transactions. If you are enrolled

in EAP, certain online activities will require authentication via SMS text

messages before the request can be completed.

1. When online activity requires EAP, you are presented with a page

where they must successfully enter the correct PIN and SMS token

code before the online request can be completed

• Your PIN is selected during Enhanced Account

Protection enrollment

2. The token code is system generated and is sent to your mobile

device as a text message, along with the transaction

information or activity being requested

• This unique token code is only valid for one transaction at

a time and expires after 8 minutes

• You will be locked out after 3 failed attempts

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ACCOUNTS TAB: Account Balances


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This tab is used to find account information, balances, account activity, and eDocuments.

1. Review transactions and download your Account Balances to your personal financial software such as Quicken® or QuickBooksTM

2. Review detailed account information by clicking on your account in Account Balances or selecting Activity.

3. Use the Account Register Selection in Activity to change account selection and search by category to review transactions for a particular period of time.

4. Click on transaction links to see more detailed information.

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ACCOUNTS TAB: Disputes


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From the transaction activity screen with in the Accounts tab, you may submit a dispute for an ACH or Debit/ATM Card transaction.

1. Find the unauthorized/unrecognized transaction within your account Activity. Hover over the D icon and Dispute Charge to open the form to submit a dispute

2. Complete the Dispute Information form and select Preview. The form criteria vary based on transaction type being disputed

3. Review the information about the transaction dispute. If correct, select Submit. An email is sent to your Online Banking email address to confirm the submission and

provide next steps

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ACCOUNTS TAB: eDocuments


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How to enroll in eDocuments

1. From the Accounts tab, select eDocuments then

My eDocuments Preferences to enroll your deposit and loan

accounts in electronic statements, notices and/or eTax

documents.

2. Select the account(s) for which you would like to receive

electronic versions of statements, notices, and/or tax

documents.

Beginning July 2017, we are increasing the available history of Deposit

Account Statements each month for the life of active accounts that

remain enrolled in our online digital banking service. 3 years of tax

documents are stored online.

View your eDocuments

1. From the Accounts tab, hover over eDocuments then

select either eStatements/eNotices (for account

statements or notices) or eTax Documents

(for tax documents).

2. Use the drop-down menus to narrow your search by

account, document type, and/or date.

3. Finally, links will appear for available documents that match

your criteria.


ACCOUNTS TAB: Reports


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Use Transaction Search to locate detailed information about specific transactions

1. Select an Account(s).

2. Choose the type(s) of transaction you are looking for: ATM, Check, Credit,

Debit, Fee or select All types.

3. Enter a reference ID, date, or amount. If you don’t know the exact

information, use a range search.

4. Click Search.

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ACCOUNTS TAB: Reports


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Access ACH Reject or Notice of Change Reports

1. Go to Accounts Tab, and hover over Reports and select Special Reports.

2. Click on ACH Return Report to view.

3. View report and take the appropriate action to resolve the issue.

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PAYMENTS TAB: Bill Pay


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Access Bill Pay in Payments to send payments and schedule recurring payments up to a year in advance.

1. Add a Company or Person to get started.

2. Set up Reminders or AutoPay.

3. Enter Payment Amount and Date then select Send Money.

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PAYMENTS TAB: Wire Transfers


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Wire Transfer Enrollment

1. From the Payments or Services tab, access

Wires Application.

2. Print and complete the application and submit by mail or to

your nearest Amegy Banking Center.

3. Once you receive email confirmation regarding your wire

application, enroll in Enhanced Account Protection (EAP, see

page 8) or Dual Authorization (see page 23).

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PAYMENTS TAB: Wire Transfers


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Initiating a Wire Transfer

1. From the Payments or Services tab, access Wires > Create USD Wire or to use a template you setup, access Initiate from Template.

2. Complete the USD Wire Transfer form. Fields marked with a * are mandatory.

3. Click Preview and Submit.

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PAYMENTS TAB: ACH and Recipients


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ACH is an efficient and convenient way pay employees. Once your business is setup with ACH, you can create a Direct Deposit payment for your employees. You can also create payment templates and recipient lists to ease the process of sending regularly recurring payments. See your Banking Officer to find out how to enroll.

Create a Recipient

1. Go to Payments, Recipient, then click the Create Recipient 2. Complete the payee information, contact information,

recipient type

3. Click Preview and Submit

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PAYMENTS TAB: Templates


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Create a Direct Deposit Template

1. Go to Payments, then Templates.

2. Enter the template name, pay from account, and total maximum

payment amount.

3. Add new recipients or select from a list of previously created recipients.

4. After selecting the recipients, preview the information and click the

submit button.

5. Confirmation will display when the ACH Direct Deposit template is added.

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PAYMENTS TAB: Templates


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Initiate or Schedule an ACH Payment from a Template

1. Go to Payments, then ACH, then Initiate from a Template.

2. Select the template or create a template.

3. Enter amount of the payment.

4. Click preview, then Submit.

Adding Banks

A list of existing and preferred financial institutions with routing numbers, city

and states has been provided. The list can be used as a reference when creating

recipients. Preferred banks is a list of financial institutions manually entered by

the user.


TRANSFERS TAB: Transfer Center


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Create, edit and view scheduled and completed transfers in Transfer Center.

1. Select a date range from Transfer Center to manage the view screen.

2. Create Transfer from Transfer Center or click on Transfers tab then Create Transfer to schedule a transfer.

3. Select Transfer From and To from the drop down box, dollar amount, transfer amount, and delivery date to schedule your one time or recurring transfer.

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TRANSFERS TAB: Other Accounts


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1. To transfer funds to a Friend’s Account in Amegy, hover on Other

Accounts, then click Add Friends Amegy Account.

2. Enter Friend’s Account Number and Name, then click Preview.

3. Select Submit after reviewing the information.

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ADMIN TAB: Create User


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Add a New User/Create User

The Customer System Administrator (CSA) begins by selecting the Add a

New User/Create User link from the Admin tab

1. Create a Login ID and Temporary Password for the new user.

(When logging in the first time, the new user will be required to

change his/her password).

2. Fill in the User’s information. Make the status active to allow

the user to log in the business profile online.

3. Apply the appropriate security level settings Business Customer

System Administrators, or CSAs, are granted administrator

permissions to the business’s Online Banking profile. They can add

new users, reset passwords, change user entitlements,

or delete user profiles. Approvers allow the user to approve activity

initiated by other business users. Note: This option

is only available when the business is enrolled in Dual

Authorization, which is detailed in the Dual Authorization

section below.

4. Select user access.

5. Click Save and Continue.

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ADMIN TAB: User Entitlements


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Business Online Banking is designed to allow multiple users with multiple

access levels. The User Entitlements allows the Customer System

Administrator (CSA) to manage access given to each user. CSA has the ability to

add, modify and delete users. The administrator or CSA creates a Login ID and

temporary password for a new user. Please Note: As new accounts are opened,

CSAs will need to entitle themselves to view this account and set the entitlement

rights for other users.

Entitle Accounts

There are two levels of customized access that can be set up by a CSA. The first

level is configured by selecting the accounts the user should have access to and

designating Daily and Transactions Limits.

1. If user is entitled for Transfer to Friend, then the new user will be able

to view and make transfers to the current and future Transfer to Friend

accounts for the business.

2. If the user is granted custom access on any of these accounts, the CSA

will define the specific account services for each account on the next

page. Click Save and Continue.

3. To enable users to view ACH Rejects or Notice of Change Reports,

select the user and under User Access and Data Services check the

Special Reports – ACH Returns Report box.

Custom Account Entitlements

The second level of custom entitlements defines access to the different

account services for each account. Access can be granted to services under

information reporting, payments, templates, and other services.

1. Select which services the user should have access to for each

account. Use the arrows on the right to expand or collapse the

different accounts selected for custom access.

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ADMIN TAB: User Entitlements


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2. When all desired services are selected, click Save and Continue. The

customized user is now added to the business profile.


ADMIN TAB: Administrator User Entitlements


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Dual Authorization

Dual Authorization is an optional service that enables a company to require TWO

business users to approve certain transactions initiated by another user. One business

user must make the request and another user must approve the request (Both users

must have access to the account).

An example is included to demonstrate how to approve changes made to a user

profile. (Note: the following only applies to clients who are enrolled in Dual

Authorization).

An email and/or Info Center alert is sent to an Approver to notify them of any

outstanding approvals. The Approver can click on the link within the Info Center to

begin approving the activity.

From the Admin tab, CSA’s can view the users who are designated as an Approver.

Users cannot approve their own activity.

The Approver reviews the information and User’s Access. They have the option to

write a memo to the user who originated the request and can either Reject or

Approve the change. A message is sent to the originator’s message center

confirming the rejection or approval.



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Account Services • Courtesy Approval

• Enroll in Mobile Banking with Bill Pay

• Enroll in Enhanced Account Protection (EAP) to add an additional layer

of security when performing certain transfer functions. o Click on Enhanced Account Protection from the Services tab to

find out more information on how EAP works

o Edit Enhanced Account Protection PIN or Mobile Device Number from Home tab or Services tab

• Wires Application

Check Services • Reorder checks

• Request copies of checks, statements and transactions

• Place stop payments

Alerts, Messages and Card Services • Set up Debit/Credit Card Travel Notifications

• Set up Mobile Card Fraud Alerts

• Enroll in Visa Checkout

Card Services • Credit/Debit and ATM Transactions Dispute Form

• Debit/Credit Card Travel Notifications

• MyPHOTOcard™

• Order Visa Debit Card®

• Visa Checkout

• Visa PrePaidCards
