Numbers following words indicate which unit the word first appeared in. Words without numbers are extra words fordiscussion activities.

a discount 6features 6free 6

to fulfil/carry out an order 10a guarantee 6half price 6to increase profits/sales 6an increase in sales 8in/ out of stock 6interest-free credit 6

Business meetingsa conference 1 a negotiationa meeting 1 a presentation 4

Our company has formal and informal meetings.

Buying and sellingadvertising 1a brand 6

a buyer 6a catalogue 6a client

a competitor 8a customer 2to deal6to deliver 2

a delivery 6a deposit 6

Our company has a market share of 22%

a trade exhibition 12a trade fair 6

to introduce (newproducts) 6

to launch (a producD 6a limited period 6mail order 6a model 6offers 6

to place an order 6a payment 6a price 6

a training course 7a video conference

a product 6to promote (a product) 6a (special) promotion 6a sample 6to save (money) 6a seller 6a service 8

a suppliera target market 6a transaction 10

Clothes

Informalcasual Friday 11weekend clothes 11

Informal or Formal

a coata dress

ajacket1shoes

a shirta skirttrousers

Formal

a suit 1a tiea uniform 11

Companies, work, peoplePlaces to work

a boutique 10a department 12a department store 5an office 1

a company/firm 1a factory 9a hotel 4a health centre 5a restaurant 5reception 5a salon 5a shop 2

Types of company

a branch 12

a chain 9a corporation 2an Internet start-up 11a shop 11a store 9an outlet

a mail-order companya retailer 6

Perks

a coffee/lunch break 2public holidays 11annual leave 11childcare 11

a company car 2flexible hours 2

an incentive/ a pensionscheme 6

a promotion 2travel opportunities 2

People

an agent 6a colleague 2an employee 2a guest 4a host 11

personnel 2a representativeretired 6a sales force 6staffa team 6workersworkforce

Types of work

full timeovertime 2

part-time 6a permanent position 6shift work

to work in teams 3

I work in an office / a factory.I work for leI. I'm in finance. He works in the computer industry.Our headquarters are in Oregon. The company's head office is in Beaverton.They started/founded/set up the company in 1989. It shut down/closed down in 2004.We need to hire more staff.We fired him because he was rude to customers.

We train new employees to do the job.The position offers a good/high salary.

My schedule is usually very tight.He earns a high salary.

I Vocabulary file

Computers and the Interneta broadband Internet

connection 4a chatroom 10

a computer 4dot.com retailers 10e-commerce 10

a keyword

a hard copy 10a hard disk

the Internet 10a mouse

online 6

a printer 3a screen

a search engine

a shopping cart (AmE)

a shopping trolley (BrE)

software 5a surfer

a virus

a website/a site 10

a plug

to browse 10

to build (a website) 10to crashto download

to log on

to navigate 10to plug in

to print 10to rebuild 10to surf

to switch on

Countries and nationalities

Country

Argentina 1Australia 4Austria 1Brazill

Canada 1China 1Egypt 5France 1Germany 1Greece 1Hungary

Iceland 5

India 5

Italy 1Japan 1Kuwait 1Mexico 5

Nationality

Argentinian

Australian 4Austrian 1Brazilian 1Canadian

Chinese 1EgyptianFrench 1German 1Greek 1Hungarian 5Icelandic

Indian 5Italian 1Japanese 1Kuwaiti 1Mexican 2

Country

the Netherlands 5

Norway 5Oman 1Poland 1Russia 1Scotland

Spain 1Sweden 1Switzerlandl

Thailand 5Turkey 1the UK (Britain) 1the US (America) 1

Nationality

Dutch

NorwegianOmani 1Polish 1Russian 1Scottish 1Spanish 1Swedish 1Swiss 1Thai

Turkish 1British 1American 2

Continents

Antarctica

Asia 2

Africa 8

Europe 2North America 8

Oceania/Australia 8South America

Where are you from? I'm from China. / I'm Chinese.

How often do you go abroad?

Each year he makes three trips to Europe.She often travels overseas.

The company director sometimes travels on business.

They have international customers.

The company has offices all around the world.

Describing peoplePersonality

ambitious 7 funny 7calm 7 hard-working 7

creative 7 helpful 7

efficient 3 intelligent 7

energetic 7 motivating/motivate 7enthusiastic popular 6

friendly 2 practical 7

What's he like? He's ambitious and hard working.

What does he look like? He's tall and he's got black hair.

She's a team player. She works well with her colleagues.

punctual 7

relaxed 7reliable 6

rude 7sociable 6

sophisticated 5

Looks

(blue, brown, green, black) eyes

good-looking 7

(black, blonde, brown, grey) hairshort

smarttall

a memo 7minutes 11

notes 3

paperwork 9

a receipt 5

a report 3

instructions 3

an invoice 3a letter 12a list 2

a (telephone) message 3

Documents

an agenda

a billS

budgets 3a curriculum vitae (CV) 12an e-mail 3

a fax 3

a guarantee 3

I receive 30 e-mails a week and I send 15 letters. I don't get many faxes.

The agenda lists all the things we'll discuss at the meeting.

FamilyMale

a husband 1a fathera son 1a brother 1a grandfatheran uncle

a nephew

Femalea wife 1a mother

a daughter 1a sister 1a grandmotheran aunt

a niece

Are you married? No, I'm single.

Have you got any children / brothers and sisters?

Do you have any children / brothers and sisters?My partner is an engineer.

Food and drink

Food types

fish 5

meat 5

vegetables 5

fruit 5

pasta 2salad 2

Drink

tea 5

coffee 5water 5

wine 5milk 5

Meals

breakfast 2lunch 2

dinner 5tea

suppera snack 8

Menu

a starter 5

a main course 5

a dessert 5

international dishes 4French / Japanese /

Spanish cuisine

Vegetables Fruita lettuce an apple

an aubergine (AmE eggplant) strawberries

a cabbage an orange

peas a lemon

beans plums

a pumpkin a banana

a cauliflower a grapefruit

peppers a pearmushrooms grapes

courgettes (AmE zucchini) a melon

Dairy productsmilkcheese

yoghurtcream

butter

Sea food

oysters

prawns (AmE shrimps)a lobster

a crab

squidmussels

a scallop

Can I have the menu/the bill / some water / a dessert, please?

Are there any vegetarian dishes on the menu?We often go for a meal in a restaurant.

Would you like still or sparkling water?

How much do you tip the waiter or waitress?Do you like Italian/Japanese/lndian food?

I usually eat in the cafeteria at work.

What time do you usually have breakfast/lunch/dinner?

I Vocabulary file

Departments

administration

advertising 1customer service 5designfinance 1human resources (HR) 1marketing 1payrollproduction 1public relations (PR)research and development (R&D) 9sales 3securities 2

shipping (ArnE)transport (BrE)

Rob deals with suppliersLiz leads / is in charge of a large team.Max trains new staff.

Last year, he set up a new branch in Italy.Jill is responsible for the budget.Li supervises all new projects.

a housewife 1a lawyer 1a maid 5a manager 1a nurse 12an office worker 1an optician 1a personal assistant (PA)1a police officera pilot 1a photographer 2a porter 5a postal worker 12a production assistant 2

a producer 2

a publishera receptionist 1a sales assistant 1a sales representative 6a salesperson 6a teacher 12a technician 1a telephone operator 1a trainee 1a translator 5a waiter/waitress 5

What's your job? / What do you do? I'm a manager/ an accountant.Who do you report to? The financial director.She's my boss. (informal) She's my manager. (formal)Do you go to meetings and presentations in your job?

Jobs and departmentsjobs

an accountant 1an analyst 1an air traffic controller 12an architect 1an astronaut 1a buyer 5a camera operator 2a cashier 1a cab/taxi driver 5a CEO 1a chairperson / chairman 2a consultant 1a dentist 5a designer 1a director 1a doctor 1an electrician

an engineer 1an executive 1a fashion designer 9a financial analyst 1a fire fighter 12a graphic designer 1a hairdresser 5

leisure

to play golf 1, tennis 2, football 2to do exercise 1, aerobics 12to go to the cinema 2, gym/fitness centre 2to go walking 2, skiing, swimming 2, running 2, biking 2, car camping 2to watch TV

to listen to CDs 2, the radio

a golf course 4a spa 4a swimming pool 3a tennis court 3

Rooms

a hall

a kitchen 3a loungea dining rooma bathroom 3a bedroom

What do you do in your free time?I'm interested in the cinema.

I'm keen on walking.I like / enjoy travelling.

Places to live, roomsPlaces to live

a homea house

an apartment 3a flat

My friend does a lot of sport.I work out every day.

Where do you live?

How many rooms does the apartment have?It's 6 o'clock; I'm going home.

We pay a lot of rent for an office in the city centre.Our office is too crowded. We need a more spacious office.We waste a lot a paper.

Our company makes / manufactures furniture.We introduce / launch five new products each year.Autotech provides components for the car industry.Green Fingers supplies products to the gardening industry.

by plane, train, bus, car, taxi on footat the airport, railway station, hotel in a taxi on a planeCan I have an economy class / a business class ticket to Melbourne?Single or return?Are there any direct flights to Zurich tonight?What time does the train arrive / leave?

What terminal does the flight leave from?What platform does the train leave from?Can I help you with your suitcases / hand luggage?

I can pick you up from the station.I'll give you a lift to the airport.

Markets

Types of market

a mass market 8a niche market 8

a luxury market 8an export market 8a home market 8

The office

air conditioning 3a briefcasea chair

a coffee machine 3a cupboarda desk

Problems

missing instructions 3an incorrect invoice 3cash flow 3high rent 3

Products

beauty products 8bicycles 8CDs 8

a camera 8clothes 8cosmetics 8

designer goods 8

Travel

an aisle / a window seat 4an alarm call 4a bill 4

Describing a market

+

a new market 8a mature market 8

a growing market 8a profitable market 8a big market 8an attractive market 8

a door

a fax machine 3a filing cabineta laptop 2a lift 3

no car parks 3not enough moneydangerous areasnoisy streets

electrical goods 7fashion accessories 7food 7furniture 7groceries 11

holidays abroad 7kitchen equipment

a check-in desk 4check out 4a gate 4a reservation 4

a declining market 8an unprofitable market 8an unattractive market 8

a personal computer (PC)2

a phone/a mobile phone 2

a printer 3walls 3a wastepaper basket 3windows 3

luggage 8perfume 8laptop computers 8self-help books 8sporting goodssports cars 8toiletries 9toysvideo phones 8watches 8

a single/a double room 4a stopovera ticket office 4

Vocabulary file I

to enter a market 6

China and India are emergingmarkets.

a complaint 9to complain about

something/ someoneto be broken 3to be delayed 3to be lost 3to have health problems 3to hurt oneself 6

to solve a problem 7

to distribute 6

to produce 2

to promote 2

custom-made products 8off-the-peg products 8

to check in 4to collect one's luggage 4to fly 4to go through customs /

security / passport controlto pack (one's suitcase) 4

lVocabulary file

Telephoningto call somebodyto telephone somebodyto phone somebodyto give somebody a call

Saying numbers

to dial a number

to dial the wrong numberto make a phone callto answer the phone

International Country codeArea codeLocal number

dialling code 00

5561 34032271

double oh,/ double five ,/ six one ,/ three four oh three,/, double two seven one

Some useful tips• The arrows show that your voice goes up for each group, except for the last one, when your voice goes down to

signal that it is the end of the number.• '0' is usually spoken as oh in BrE,but as zero in AmE.• 11,22, etc. are usually spoken as double one, double two in BrE, but one one, two two in ArnE.

Making calls Receiving calls

Hello, this is (Anita L6pez), from (RTAInternational).

Payton Electronics, good (morning). How can I helpyou?

Could I speak to (Mr Hiromi Nakata), please?

Speaking.

I'd like to speak to (Mr Hiromi Nakata), please.

Who's calling, please?Can I ask who's calling?Could you put me through to (extension 123), please?

Which company are you calling from?

I'm calling about (the June conference).

One moment, please.I'm calling to enquire about (your new product).

I'll put you through./I'll connect you.

I'm calling to confirm that (the meeting is at 9.30).

I'm sorry but (her/his) extension's busy.I'm afraid (she/he)'s in a meeting.I'm afraid (she/he)'s not in the office.I'm afraid (she/he)'s engaged right now.

Could you just tell (her/him) that I called?

Would you like to call back later?Could you ask (her/him) to call me back?

Can I take a message?Could I leave a message?

Would you like to leave a message?

Thank you. / Thanks for (your help).

Thank you for calling.Goodbye.

Goodbye.

Checking information

Sorry, I didn't catch (the street name).Could you spell it, please?Sorry, did you say (R-E-double T-A or double D-A)?Could you repeat that, please?Could I just read that back to you?

Numbers (1-1,000,000,000)

lone 15 fifteen2 two 16 sixteen

3 three 17 seventeen4 four 18 eighteen5 five 19 nineteen6 six 20 twenty7 seven 21 twenty-one8 eight 30 thirty9 nine 40 forty

10 ten 50 fifty11 eleven 60 sixty12 twelve 70 seventy13 thirteen 80 eighty14 fourteen 90 ninety

100101110

115225

1,0003,500

10,000125,000250,000500,000

1,430,000500,000,000

1,380,000,000

ocabulary file I

a hundreda hundred and onea hundred and tena hundred and fifteen

two hundred and twenty-fivea thousandthree thousand five hundredten thousand

a hundred and twenty-five thousandtwo hundred and fifty thousandfive hundred thousand (half a million)one million, four hundred and thirty thousandfive hundred million (half a billion)one billion, three hundred and eighty million

Numbers (1st, 2nd, etc.)1st first 11th eleventh

2nd second 12th twelfth

3rd third 13th thirteenth4th fourth 14th fourteenth5th fifth 15th fifteenth6th sixth 16th sixteenth

7th seventh 17th seventeenth8th eighth 18th eighteenth9th ninth 19th nineteenth

10th tenth

20th twentieth

21st twenty-first30th thirtieth40th fortieth50th fiftieth60th sixtieth

70th seventieth80th eightieth90th ninetieth

Times

10.00 ten o'clock

10.05 five past ten (ArnE five after ten)10.15 quarter past ten I ten fifteen10.20 twenty past ten I ten twenty10.30 half past ten I ten thirty10.40 twenty to eleven I ten forty10-45 quarter to eleven I ten forty-five10.55 five to eleven (ArnE five of eleven) I ten fifty-five12 a.m. = midnight3 a.m. = 3 in the morning12 p.m. = noon I midday6 p.m. = 6 in the evening

What time is it, please? It's half past two. I It's two thirty.When is the meeting? I What time is the meeting?It's at nine thirty in the morning. ~ 9.15 = early 9.30 = on time 9-45 = late

When do you start I finish work? What time does the bank open I close?

Could you please confirm the date and time of our appointment?

~cabulary file

Days, months, seasons, datesDays Months

Monday 2 January 2Tuesday 2 February 2Wednesday 2 March 2Thursday 2 April 2Friday 2 May 2Saturday 2 June 2Sunday 2 July 2

August 2September 2October 2November 2December 2

Seasons

Spring 2Summer 2Autumn 2Winter 2

Dimension

80mm = eighty millimetres10cm = ten centimetres

sm = five metres

Note: days and months are always written with a capital letter.

16/3/2004 = the sixteenth of March, two thousand and four (BrE)3/16/2004 = March sixteenth, two thousand four (AmE)in spring, in January, on Monday, on Tuesday 18th Augustat the weekend (BrE) / on the weekend (AmE)

Prices and percentagesHow much is it? / How much does it cost?

dollars, cents: $230 = two hundred and thirty dollars9S¢ = ninety-five cents$12.S0 = twelve dollars and fifty cents / two dollars fiftyeuros, cents: €120 = a hundred and twenty euros€9.20 = nine euros twenty / nine euros and twenty centspounds, pence: £31.40 = thirty-one forty / thirty-one pounds and forty pence

What percentage of businesses use the Internet?7S% = seventy-five per cent2.S% = two point five per cent

Weight, volume, dimension

Weight Volume

92g = ninety-two grams soml = fifty millilitres2Skg = twenty-five kilos 31= three litres

How heavy is it? How big is it? How big is it?How much does it weigh? What's the volume? What are the dimensions?

ism x 10~ x 8m = fifteen metres by ten metres by eight metresIt is is m long / 10m wide / 8m high.

length = ism; width = 10m; height = 8m

160 I