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2Table of ContentsProduct Listings

Business & Finance

Business Information Systems ....................................................................................................................... 3

Business Management .................................................................................................................................. 4

Facility Management .................................................................................................................................... 8

Finance & Investing ...................................................................................................................................... 9

Healthcare-Financial Management & Leadership ........................................................................................ 12

Human Resources & Training ...................................................................................................................... 17

Project Management .................................................................................................................................. 18

Security Management ................................................................................................................................ 25

Statistics for Business, Finance, & Economics .............................................................................................. 31

Lean & Six Sigma

Administration ............................................................................................................................................ 34

Healthcare Process Improvement ................................................................................................................ 36

Lean Basics ................................................................................................................................................. 39

Lean Management ..................................................................................................................................... 40

Product Development ................................................................................................................................ 43

Product Improvement ................................................................................................................................ 44

Tools & Methods ........................................................................................................................................ 44

General References ..................................................................................................................................... 45

Manufacturing & Industrial Operations

Manufacturing & Industrial Engineering ..................................................................................................... 48

Quality & Reliability .................................................................................................................................... 50

Supply Chain Management/Logistics .......................................................................................................... 53

Public Administration

Disaster Planning & Recovery ..................................................................................................................... 57

Law Enforcement & Criminal Justice ........................................................................................................... 59

Leadership & Performance ......................................................................................................................... 60

Planning & Development ........................................................................................................................... 62

Policy ......................................................................................................................................................... 63

General References ..................................................................................................................................... 65

Title Index ........................................................................................................................................................ 69

Author Index .................................................................................................................................................... 74

Sales Agents ..................................................................................................................................................... 78

Order Form ...................................................................................................................................................... 80

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For more information and a complete list of titles, visit us at www.crcpress.com

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The Official (ISC)2® Guide to the CSSLP® is the first comprehensive guide to the Certified Secure Software Lifecycle Professional (CSSLP) CBK. It facilitates the required understanding of the seven CSSLP domains to assist candidates for certification and beyond. The text allows readers to learn about software security from a renowned security practitioner who is the appointed software assurance advisor for (ISC)2. A robust appendix makes this book a time-saving resource for anyone involved in secure software development.

Catalog no. K11251, ISBN: 978-1-4398-2605-8 June 2011, 6-1/8 x 9-1/4, 572 pp. Suggested Price: $79.95 / £41.99

Available in eBook

Official (ISC)2® Guide to the CSSLP®

Mano PaulExpress Certifications, Pflugerville, Texas, USA

Series: (ISC)2® Press

Covering the emerging field of knowledge service engineering, this groundbreaking handbook outlines how to acquire and utilize knowledge in the 21st century. Drawn on the expertise of the founding faculty member of the world’s first university knowledge engineering service department, this book describes what knowledge services engineering means and how it is different from service engineering and service production. Presenting multiple cultural aspects including US, Finnish, and Korean, this handbook provides engineering, systemic, industry, and consumer use viewpoints to knowledge service systems and engineering paradigms.

Catalog no. K12438, ISBN: 978-1-4398-5294-1 May 2012, 6-1/8 x 9-1/4, 584 pp. Suggested Price: $99.95 / £63.99

Available in eBook

Knowledge Service Engineering HandbookEdited by

Jussi KantolaEvolute Finland Oy, Finland

Waldemar KarwowskiUniversity of Central Florida, Orlando, USA

Information Security Management: Concepts and Practice provides a general overview of security auditing before examining the various elements of the information security life cycle. It explains the ISO 17799 standard and walks readers through the steps for conducting a nominal security audit that conforms to the standard. It provides detailed guidance for conducting an in-depth technical security audit leading to certification against the 27001 standard. Topics addressed include cyber security, security risk assessments, privacy rights, HIPAA, SOX, intrusion detection systems, security testing activities, and cyber terrorism.

Catalog no. AU7854, ISBN: 978-1-4200-7854-1 January 2010, 6-1/8 x 9-1/4, 871 pp. Suggested Price: $83.95 / £53.99

Available in eBook

Textbook

Information Security ManagementConcepts and PracticeBel G. RaggadPace University, Pleasantville, New York, USA

Based on extensive research, literature review, experimentation, and the author’s practical experience, this book demonstrates what environmental intelligence is, how it can be used towards a greener environment, and how IT should be targeted to help achieve this end. It demonstrates how environmentally responsible business strategies can be implemented in an organization through specific phases of diagnosis, planning, enactment, and review. The socio-political challenges of environmentally responsible businesses are also discussed together with strategies to ameliorate them. Case studies and a PowerPoint® presentation are also included.

Catalog no. K11719, ISBN: 978-1-4398-3780-1 June 2011, 7 x 10, 480 pp. Suggested Price: $79.95 / £49.99

Available in eBook

Green IT Strategies and ApplicationsUsing Environmental IntelligenceBhuvan UnhelkarConsultant, New South Wales, Australia

Series: Advanced & Emerging Communications Technologies

This book brings together an interdisciplinary group of experts that explain how cultural differences can influence decision making and action. It presents current knowledge about decision processes, culture and cognition, design of products and interfaces for human interaction with machines, and organizational processes from a variety of sources and puts them into one comprehensive resource. It examines how to design systems used by individuals from different cultures and accommodate the varied backgrounds that affect the users’ decisions and actions.

Catalog no. K12081, ISBN: 978-1-4398-4646-9 October 2011, 6-1/8 x 9-1/4, 344 pp. Suggested Price: $99.95 / £63.99

Available in eBook

Cultural Factors in Systems DesignDecision Making and ActionEdited by

Robert W. Proctor, Shimon Y. Nof, & Yuehwern YihPurdue University, West Lafayette, Indiana, USA

Series: Industrial and Systems Engineering

Written to address the growing popularity of Agile software development, this book explains the methodologies in practice. It begins by identifying current challenges faced by organizations in terms of their development and maintenance approaches to display the need for Agile methodologies. It presents a comprehensive Composite Agile Method and Strategy (CAMS) as a carefully constructed combination of process elements. It creates and applies relevant metrics and measurements to the entire CAMS lifecycle, which opens up the possibility of improving estimations by project managers. Overall, the book offers the potential for improvement of overall productivity and quality in the organization.

Catalog no. K12339, ISBN: 978-1-4398-5118-0 June 2012, 352 pp. Suggested Price: $79.95 / £49.99

Available in eBook

The Art of Practicing AgileA Practical Guide for Applying Agile to Real ProjectsBhuvan UnhelkarConsultant, New South Wales, Australia

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Business Essentials for Utility EngineersRichard E. BrownVice President, Quanta Technology, Cary, North Carolina, USA

It is no longer acceptable for engineers to make spending decisions simply because they make good engineering sense, they must justify their decisions with good business sense. This book covers basic business topics from the perspective of utility engineers, including regulation, ratemaking, accounting, finance, economics, budgeting, strategy, and asset management. It discusses the idiosyncrasies of utilities, using mathematics and analytical geometry to demonstrate business concepts. This book provides a foundation in business theory and teaches specific business skills that can be used by utility engineers.

Catalog no. K10601, ISBN: 978-1-4398-1196-2 February 2010, 6-1/8 x 9-1/4, 353 pp. Suggested Price: $72.95 / £45.99

Available in eBook


This concise and easy-to-read book examines 10 areas where Knowledge Management can help an organization gain a competitive advantage. Each chapter opens with an introduction to one of these promising areas, followed by case studies from industry, government, and not-for-profits. The case studies demonstrate how leaders at organizations such as The Coca-Cola Company, e-Bay, PricewaterhouseCoopers, University of Maryland University College, Northrop Grumman, and the U.S. Department of Health and Human Services have used the concepts discussed to improve decision making.

Catalog no. K12897, ISBN: 978-1-4398-6250-6 November 2011, 6-1/8 x 9-1/4, 176 pp. Suggested Price: $89.95 / £49.99

Available in eBook

Beyond Knowledge ManagementWhat Every Leader Should KnowEdited by

Jay LiebowitzUniversity of Maryland University College, Adelphi, USA

This book covers the management, types, and technical standards of Information retrieval (IR) systems. It discusses all types of information retrieval systems, including those used in medicine, geographic information, and music, as well as retrieval in computer-supported collaborative work, Web mining, social mining, and the Semantic Web. Library and museum IR systems are also covered. Leading contributors in the field address digital asset management, piracy in digital media, records compliance, information storage technologies, and data transmission protocols.

Catalog no. K14128, ISBN: 978-1-4398-9196-4 December 2011, 7 x 10, 755 pp. Suggested Price: $99.95 / £63.99

Available in eBook

Understanding Information Retrieval SystemsManagement, Types, and StandardsEdited by

Marcia J. BatesUniversity of California, Los Angeles, USA

This new edition of a bestseller focuses on large-scale statistical models that effectively consider big data identifying structures (variables) with the appropriate predictive power in order to yield reliable, robust, and relevant large scale analyses. This updated edition includes 13 new chapters, as well as expanded explanations of the author’s own popular machine-learning GenIQ Model. The book highlights the needs of data analysts, regression modelers, non-regression modelers, and data miners across all industry sectors, delivering practical yet powerful, simple yet insightful quantitative techniques that reliably accommodate big data.

Catalog no. K12803, ISBN: 978-1-4398-6091-5 December 2011, 6-1/8 x 9-1/4, 550 pp. Suggested Price: $79.95 / £49.99

Available in eBook

Statistical and Machine-Learning Data MiningTechniques for Better Predictive Modeling and Analysis of Big Data, Second EditionBruce RatnerDM STAT-1 Consulting, New York, USA

This book provides a comprehensive examination of the various aspects of SDSS evolution, components, architecture, and implementation. Integrating research from a variety of disciplines, it supplies a complete overview of SDSS technologies and their application. This groundbreaking reference provides thorough coverage of the roots of SDSS. It explains the core principles of SDSS, how to use them in various decision making contexts, and how to design and develop them using readily available enabling technologies and commercial tools.

Catalog no. 62093, ISBN: 978-1-4200-6209-0 November 2010, 6 x 9, 507 pp. Suggested Price: $125.95 / £80.99

Available in eBook

Spatial Decision Support SystemsPrinciples and PracticesRamanathan Sugumaran & John DegrooteUniversity of Northern Iowa, Cedar Falls, USA

Supplying an accessible introduction, this book details the analysis and design principles in process-centric architecture. Illustrative examples demonstrate how to architect and design enterprise systems based on business processes central to your organization. The text covers the architectural aspects of business process management, the evolution of IT systems, the role of workflows, business rules, enterprise application integration, and business process modeling languages such as WS-BPEL and BPML. It also explains how to architect enterprise systems using a BPMS technology platform, J2EE components, and Web services.


Available in eBook

Process-Centric Architecture for Enterprise Software SystemsParameswaran SeshanInfosys, Bangalore, India

Series: Infosys Press

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Focusing on how to apply standards to business outsourcing programs, this book is a one-stop resource for the latest information on outsourcing ethics. It includes coverage of certification programs such as the online ethics training and certification offered by the Code of Ethics and Business Practice Standards for Outsourcing Professionals established by the International Association of Outsourcing Professionals. The text incorporates an easy-to-apply checklist in the context of ethical principles for outsourcing executives and managers. The author also defines a comprehensive set of ethical program components.

Catalog no. K12305, ISBN: 978-1-4398-5062-6 April 2012, 6-1/8 x 9-1/4, 208 pp. Suggested Price: $89.95 / £54.99

Available in eBook

Ethics in IT OutsourcingTandy GoldSanford, Florida, USA

Series: Applied Software Engineering

Despite performance improvement initiatives such as Lean, Six Sigma, and Supply-Chain Management, only a handful of companies actually break out of the pack to transform their enterprise. This problem is not unique to today’s improvement methodologies; the same issues existed when organizations first adopted TQM, re-engineering, and other popular improvement methodologies. Providing helpful methods and metrics for effecting true change, this book highlights how to avoid common improvement traps that inhibit many organizations from rising above the rest.

Catalog no. K10932, ISBN: 978-1-4398-1796-4 September 2010, 7 x 10, 319 pp., Soft Cover Suggested Price: $51.95 / £32.99

Available in eBook

Escape the Improvement TrapFive Ingredients Missing in Most Improvement RecipesMichael Bremer & Brian McKibbenThe Cumberland Group–Chicago, Illinois, USA

This book is not only about understanding business strategy development; it also provides the tools for strategy execution. Offering a current perspective on the importance of developing an integrated strategy for change, it presents proven implementation tools, in the tradition of Lean and Six Sigma, needed to navigate, design, and execute the strategic plan. Demonstrating how a well-developed strategy generates excitement within an organization, the authors present insights on implementation tools from a goal setting, building measures, balanced scorecard, and aligning actions perspective.

Catalog no. K13015, ISBN: 978-1-4398-6713-6 March 2012, 6-1/8 x 9-1/4, 192 pp. Suggested Price: $59.95 / £38.99

Available in eBook

Driving Strategy to Execution Using Lean Six SigmaA Framework for Creating High Performance OrganizationsGerhard Plenert & Tom CluleyMainStream GS, LLC, Carmichael, California, USA

Series: Resource Management

A practical hands-on guide, this book covers database marketing, surveys, and other data sources for businesses. Each chapter introduces a method or model and ends with a detailed tutorial that guides students through an analysis of a real case. The book takes a data mining approach yet readers are encouraged to consider the substantive business problem rather than taking a purely exploratory approach to customer analytics. The text is suitable for advanced undergraduate or Master’s courses on marketing studying customer analytics, data mining for marketing, database marketing, marketing analytics, or business intelligence.

Catalog no. K14501, ISBN: 978-1-4665-0396-0 May 2012, 7 x 10, 300 pp. Suggested Price: $79.95 / £49.99

Available in eBook

Textbook

Customer and Business AnalyticsApplied Data Mining for Business Decision Making Using RRobert E. KriderSimon Fraser University, Burnaby, Canada

Daniel S. PutlerUniversity of British Columbia, Canada

Chapman &Hall/CRC The R Series

This book will help engineers enhance their ability to communicate contractual issues to lawyers and better understand the legal advice they receive. It introduces the related subjects of intellectual property (including patents, copyright, trademarks, and trade secrets) and standards (including conformity assessment and accreditation). It also addresses the role of ethics—at the micro and macro levels—which recently has been emphasized in response to the collapse of Boston’s Big Dig, the oil spill in the Gulf of Mexico, and a coal mine accident that resulted in many deaths.

Catalog no. K12434, ISBN: 978-1-4398-5286-6 September 2011, 6-1/8 x 9-1/4, 368 pp. Suggested Price: $69.95 / £44.99

Available in eBook

Contracts for EngineersIntellectual Property, Standards, and EthicsRobert D. HunterRobert D. Hunter Associates, Austin, Texas, USA

This book supplies the understanding required to effectively manage an organization in a competitive global market. Using case studies, the book illustrates the principles, policies, and management practices used by some of the most successful companies around the world. The real-world case studies supply valuable insight into the range of issues that confront decision makers in business. By explaining how to develop effective strategies and business plans, the text supplies the concepts and tools to stay on track with those plans.


Available in eBook

Business, Marketing, and Management Principles for IT and EngineeringDimitris N. ChorafasConsultant for Major Corporations, France & Switzerland

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NanotechnologySocial and Ethical IssuesAhmed S. KhanDeVry University, Addison, Illinois, USA

Series: Nano and Energy

This book spans the full range of nanotech topics. It focuses on how advances in science and the convergence of multiple technological disciplines in nanotechnology impact society at individual, community, national, and international levels. Exploring this technology’s positive and negative aspects in the face of complex social issues, the author addresses how it can benefit society and the demands of new skill sets in the workforce. The book employs case studies, scenarios, and Web exercises to promote problem solving skills, and to enhance stakeholders’ awareness of the challenges posed by nanotechnology.


Available in eBook

The Organizational Alignment HandbookA Catalyst for Performance AccelerationH. James Harrington & Frank VoehlHarrington Institute, Los Gatos, California, USA

In the same way that a well-defined approach is needed to develop an effective strategic plan, an equally well-designed approach is needed to support the alignment of an organization’s structure. Examining top-down, bottom-up, and core planning and execution processes, this book provides a systematic approach for establishing the infrastructure needed to support a successful transformation. Bridging the gap between macro and micro approaches with a single unified theory, the book provides the understanding needed to assess the effectiveness of an organization’s current management system.


Available in eBook


Focusing on the transition of new nanotechnology to the commercial market, this book presents a nanotech commercialization model that will enable partnership development between research universities, businesses, and venture capitalists. The author argues that it is imperative to direct commercial nano development into legitimate business channels, to nurture development in a standardized environment instead of suppressing the technology. The text aims to eliminate the commercialization gap between business and technology, providing a structure for industry growth and highlighting new business opportunities for technology applications.


Available in eBook

NanotechnologyBusiness Applications and CommercializationSherron SparksPenn State University, State College, USA

Series: Nano and Energy

Cross-border risks are greater today than they were at the time of the collapse of the former Soviet Union. Yet, most companies that conduct business internationally are ill prepared to address these risks. This book explains the basics of country risk analysis. It provides readers with an understanding of cross-border risk and how to manage it from a practitioner’s perspective. Using case studies and examples, it supplies essential information on country risk management and explains how these concepts apply to every day operational examples.

Catalog no. K14372, ISBN: 978-1-4665-0047-1 March 2012, 7 x 10, 232 pp. Suggested Price: $99.95 / £63.99

Available in eBook

Managing Country RiskA Practitioner’s Guide to Effective Cross-Border Risk AnalysisDaniel WagnerCountry Risk Solutions, Norwalk, Connecticut, USA

Whether you are a supervisor, a business owner, or an HR professional, it is essential that you understand the laws and rules governing how to treat employees and how to interact with unions. This book deals with private sector labor law arising under the National Labor Relations Act. It provides a history of labor law in the United States before supplying extensive information on the laws and regulations that govern unions. It considers legal responses to unionization efforts, collective bargaining, strikes, arbitration, and what constitutes fair and unfair practices.


Available in eBook

Labor LawA Basic Guide to the National Labor Relations ActDavid E. StreckerStrecker & Associates, Tulsa, Oklahoma, USA

Debunking the myth that U.S. manufacturers can’t compete with cheap labor countries, Keeping Your Business in the U.S.A. shows American enterprises how to survive and prosper while keeping their manufacturing base within the United States. It tells the stories of three manufacturing companies that have been able to achieve overwhelming success while keeping jobs in the States. Using case studies, the book illustrates each company’s story. It examines their successes, failures, lessons learned, and methods used to achieve and sustain success.

Catalog no. K10400, ISBN: 978-1-4398-0778-1 September 2011, 6 x 9, 135 pp. Suggested Price: $39.95 / £25.99

Keeping Your Business in the U.S.A.Profit Globally While Operating LocallyTim HutzelMainstream Mgmt, Cedar Rapids, Iowa, USA

Paul PiechotaUniversity of Dayton, Ohio, USA

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This book describes best practices used by industry leaders to craft effective business strategies and align resources to execute them. It will prepare readers for IT and managerial disciplines that are gaining momentum in organizations of all sizes—Business Process Management (BPM) and continuous improvement. The book explains the fundamental principles upon which successful business process improvement and continuous improvement programs are based. Unlike most books on the topic that talk about strategy and resource alignment, this one tells you exactly how to do it.


Available in eBook

Strategy and Business Process ManagementTechniques for Improving Execution, Adaptability, and ConsistencyCarl F. LehmannBPMethods LLC, Duxbury, Massachusetts, USA

This definitive text on sports management and finance focuses on how the modern sports team has evolved. Addressing the fact that the 21st Century sports team has turned to a real estate development, media, and entertainment corporation, this book focuses on the how and why of the change, rather than traditional finance topics such as borrowing money, ticket pricing, and player compensation. It includes an assessment of ownership structures and discusses real estate development, facility designs, and their fit into urban centers.

Catalog no. K11982, ISBN: 978-1-4398-4471-7 August 2011, 6-1/8 x 9-1/4, 499 pp. Suggested Price: $69.95 / £44.99

Available in eBook

Textbook

Sports Finance and ManagementReal Estate, Entertainment, and the Remaking of the BusinessJason A. Winfree & Mark S. RosentraubUniversity of Michigan, Ann Arbor, USA

Taking a continuous improvement approach to social responsibility, this book offers a process for driving actions that can be taken by those interested in making positive change. Although many books cover market response and interest in this area, this is quite possibly the first to focus on methods for assessing an organization’s path to social responsibility performance. The authors define social responsibility, explain the ramifications of the ISO 26000 standards in the market place, and provide problem-solving methods that can be put to immediate use.


Available in eBook

Social ResponsibilityFailure Mode Effects and AnalysisHolly Alison DuckworthGilbert, Arizona, USA

Rosemond Ann MooreUniversity of Texas, USA

Series: Industrial Innovation

Presenting knowledge garnered from years of frontline experience in safe work practices in the oil and gas, construction, and agricultural industries, this book provides a practical approach to transitioning an organization from ordinary safety performance to World Class Safety Performance. The text introduces learning from events, contractor safety management, and frontline supervisors’ leadership development as key elements for enhancing safety performance. Leveraging excellent work done by businesses and safety professionals, this book provides an easy-to-follow roadmap for improving the safety performance of an organization in a sustained manner.


Available in eBook

Safety ManagementA Comprehensive Approach to Developing a Sustainable SystemChitram Lutchman, Rohanie Maharaj, & Waddah Ghanem

Drawing on the expertise of some of the leading minds in Revenue Assurance (RA), this book supplies high-powered ideas and techniques for the effective management, planning, strategy formulation, and measurement of RA performance. Presented as a series of articles on current and emerging topics of interest, it provides multi-faceted guidance to help readers move up the scale from basic checks to optimizing performance. Complete with real-world tips and case examples, it explains how to determine the most effective and efficient methods to achieve and maintain healthy revenue streams.


Available in eBook

Revenue AssuranceExpert Opinions for Communications ProvidersEric PriezkalnsRevenue Protected Limited, UK

In the same way that a well-defined approach is needed to develop an effective strategic plan, an equally well-designed approach is needed to support the alignment of an organization’s structure. Examining top-down, bottom-up, and core planning and execution processes, this book provides a systematic approach for establishing the infrastructure needed to support a successful transformation and make the strategic plan a reality. Bridging the gap between macro and micro approaches with a single unified theory, the book provides the understanding needed to assess the effectiveness of your organization’s current management system.


Available in eBook

The Organizational Master Plan HandbookA Catalyst for Performance Planning and ResultsH. James Harrington & Frank VoehlHarrington Institute, Los Gatos, California, USA

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The updated edition of this reader-friendly guide covers basic concepts and details various approaches to the identification and assessment of indoor air contaminants that contribute to building-related illness in commercial buildings, institutions, and residences. It includes coverage of less-common concerns in indoor air quality such as psychological and building comfort factors and approaches to assessing air movement within buildings. Expanded appendices and three new chapters provide the reader with the most recent approaches to indoor air quality as well as more inclusive information to further address quality problems.


Available in eBook

Indoor Air QualityThe Latest Sampling and Analytical Methods, Second EditionKathleen Hess-KosaOMEGA Southwest Environmental Consulting, Canyon Lake, Texas, USA

This book provides the methods and tools needed for making life cycle decisions associated with physical asset management. This second edition features new chapters on the world of life cycle management and asset classes; information management and related technology; design of strategy and implementation; and the future of management maintenance. Including updated case studies, additional new material addresses leadership issues, presents key factors for successful implementation of reliability-centered maintenance, and discusses the optimization of insurance spares and software.

Catalog no. 0300, ISBN: 978-0-8493-0300-5 November 2010, 6-1/8 x 9-1/4, 496 pp. Suggested Price: $104.95 / £66.99

Available in eBook

Asset Management ExcellenceOptimizing Equipment Life-Cycle Decisions, Second EditionEdited by

John D. Campbell, Andrew K.S. Jardine, & Joel McGlynnSeries: Dekker Mechanical Engineering

Project execution is often outsourced to external organizations possessing specialized expertise in planning, allocating resources, and completing projects in an integrated manner faster than the project owner can. Written by a team of authors from the world’s largest software outsourcer, this book explains how to: buy and sell outsourcing services, find the right outsourcing partner, effectively execute projects, and benefit from past project experience. It explains how to leverage the Web to manage and deploy geographically dispersed people, resources, and competencies. It includes two Web-based business models and covers outsourced project management.


Available in eBook

Web-Based and Traditional OutsourcingVivek Sharma, K.S. Rajasekaran, & Varun SharmaInfosys Technologies Ltd., Bangalore, India


Leading change in the right direction and sustaining change is difficult without relevant measures and effective management of those measures. Providing a leadership and management guide to achieving objectives, this book details how to use the 3Ms (Measure, Manage to Measure, Make-it-Easy) of change leadership. It includes case studies from the aviation and manufacturing industries as well as forms to facilitate implementation. The author describes a culture change method based on changing behaviors.

Catalog no. K14239, ISBN: 978-1-4398-9560-3 May 2012, 7 x 10, 256 pp., Soft Cover Suggested Price: $59.95 / £38.99

Available in eBook

Utilizing the 3Ms of Process ImprovementRichard MorrowDirector, Healthcare Performance Partners, Chicago, Illinois, USA

Written to provide business architecture models, methods, and an application for developing business architecture that connects the business to information technology, this book provides a methodology for how to elicit the information to create business architecture. The book includes a business architecture UML profile that enables the connectivity to the application and information architecture domains to the application solution. It describes the evolution of business architecture and how business architecture enables an enterprise Lean Six Sigma program and process improvement.


Available in eBook

Systems Engineering Focus on Business ArchitectureModels, Methods, and ApplicationsSandra L FurtererHoly Cross Hospital, Coral Springs, Florida, USA

Series: Engineering Management

The second edition of a bestseller, System Management: Planning, Enterprise Identity, and Deployment demonstrates how to make systems development work for any organization. Updated with new chapters, new examples, and new figures, it discusses the optimum marriage between specific program planning and a company’s generic identity. The author focuses on the management aspects of the functional departments and programs and highlights the areas that must be improved in order to implement outstanding systems capability.


Available in eBook

System ManagementPlanning, Enterprise Identity, and Deployment, Second EditionJeffrey O. GradyJOG System Engineering, Inc., San Diego, California, USA

Series: Systems Engineering

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Providing information from United Nations presentations and experts in the field of international security, this volume describes the influence that organized crime, white collar crime, and corruption have on the world financial systems. Examining what can be done to prevent the collapse of these financial systems and how to prevent future crises, the book explains how the world can experience a higher standard of living and security without destroying the financial infrastructure. These issues are discussed within the framework of the concepts of comprehensive security and human security.

Catalog no. K13172, ISBN: 978-1-4398-6922-2 April 2012, 6 x 9, 300 pp. Suggested Price: $129.95 / £82.00

Available in eBook

Global Security and the Financial CrisisThe Effects of Organized Crime, White Collar Crime, and Corruption on the World’s Financial InfrastructureMaximillian Edelbacher, Peter C. Kratcoski, & Michael TheilSeries: Advances in Police Theory and Practice

Providing a new chapter on credit risk modelling and new developments in econometrics, the new edition of this bestselling resource provides an accessible overview of financials models based on jump processes used in risk management and option pricing. After presenting the necessary mathematics, the text presents theoretical, numerical, and empirical issues. While the emphasis is on demystifying technical difficulties, mathematical results are presented in a rigorous, though self-contained, manner, accessible to those with basic knowledge of the Black Scholes model. Concepts are illustrated through many numerical and empirical examples.

Catalog no. C2191, ISBN: 978-1-4200-8219-7 June 2012, 6-1/8 x 9-1/4, 606 pp. Suggested Price: $89.95 / £57.99

Available in eBook

Financial Modelling with Jump ProcessesSecond EditionRama ContColumbia University, New York, USA

Peter TankovUniversite Paris VII, France

Series: Chapman & Hall/CRC Financial Mathematics

Examining the methods and legal considerations involved in the detection and prosecution of economic crimes, this book examines different types of offenses with a financial element. It explores offshore activities and the means criminals use to hide their ill-gotten gains. It provides a thorough review of evidentiary rules as well as the protocol involved in search warrants. It examines two modalities used to prove financial crime and presents an example scenario based on real-life incidents. Coverage includes organized crime, money laundering, consumer and business fraud, and computer crimes.


Available in eBook

Textbook

Financial Investigation and Forensic AccountingThird EditionGeorge A. Manning, Ph.D, CFE, EAConsultant-Enrolled IRS Agent (Retired), Campbellton, Florida, USA

This text examines numerical methods for pricing derivative contracts, including Fourier techniques, finite differences, numerical simulation, and Monte Carlo simulation methods—among the first books to cover all of these techniques. After presenting the basics of pricing techniques, it covers key concepts of calibration and parameter estimation. Written by a popular professor at Columbia University and NYU’s Courant Institute, the book is suitable for graduate courses on computational finance in financial engineering and financial mathematics programs. It is also ideal for practitioners interested in computational methods in finance.


Available in eBook

Textbook

Computational Methods in FinanceAli HirsaNatixis Caspian Capital Management, LLC, New York, USA


Based on the author’s course at the University of Pennsylvania, this book explores a number of basic games using agent-based models. In these models, agents have fixed strategies. The author uses agent-based models to present a wide range of applications in which strategic interaction is present and for which design issues have genuine practical import. The text covers such games as the Prisoner’s Dilemma, Stag Hunt, Battle of the Sexes, and Interrogation. All computational methods are implemented in NetLogo and the required mathematical background is included in an appendix.


Available in eBook

Agents, Games, and EvolutionStrategies at Work and PlaySteven Orla KimbroughThe Wharton School, University of Pennsylvania, Philadelphia, USA

An authoritative presentation of activities, functions, and concepts of production and operations management activities, this reference begins by covering the nature and scope of production management. It guides readers through production activities, such as process and service design, facilities and plant location, layout planning, and materials planning. It also covers production planning and control and materials requirements. The book illustrates long-, medium-, and short-term production activities as well as support functions and advanced management concepts, making it a one-stop, essential resource.

Catalog no. AB7048, ISBN: 978-1-4200-7048-4 December 2011, 7 3/8 x 9 1/4, 400 pp. Suggested Price: $99.95 / £60.99

Production and Operations ManagementEdited by

Vijay Kumar KhuranaRukukmani Devi Institute of Advanced Studies, Delhi, India

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Helping readers navigate the world of risk calculation and management, this book presents two building blocks for determining how much capital needs to be reserved for operational risk. It employs the loss distribution approach as a model for calculating the risk capital figure and explains risk mitigation through management and management’s actuations. The model introduced complies with the standards of the Basel Accord. While R scripts are used for some examples, a prototypical software program for calculating the loss distribution and economic capital in the more detailed run-through example is made available for download.


Available in eBook

Operational Risk Modelling and ManagementClaudio FranzettiSERV, Zurich, Switzerland

Exploring the use of Monte Carlo simulation in finance, this text reviews the essential mathematics and presents simple financial models. Beginning with the basics of Monte Carlo, the author gradually introduces advanced variance reduction techniques, covering such topics as importance sampling and stratified sampling. He also discusses numerical approximation, option pricing, and sensitivity analysis. The text presents diffusion techniques for diffusion models, American options, and sensitivity analysis. It also contains various types of exercises, progressive MATLAB®-based coding assignments, and computational projects.


Available in eBook

Textbook

Monte Carlo Simulation with Applications to FinanceHui WangBrown University, Providence, Rhode Island, USA


The basics of finding illegal proceeds, tracing them, linking them to the criminal, and then seizing it are at the core of this book. This third edition has been updated to reflect recent court decisions, changes in federal law relating to money laundering, and trends in crime and terrorism financing. A chapter on money laundering in connection with major frauds uses the Bernie Madoff and Allen Stanford cases, among others, as examples. It also covers terrorism financing, financial intelligence, and the filing of Suspicious Activity Reports by financial institutions.

Catalog no. K13169, ISBN: 978-1-4398-6912-3 December 2011, 8-1/2 x 11, 438 pp. Suggested Price: $99.95 / £63.99

Money LaunderingA Guide for Criminal Investigators, Third EditionJohn MadingerHonolulu, Hawaii, USA

Emphasizing analytical techniques rather than risk management issues, this book presents an applied mathematics approach to pricing a wide range of standard and exotic options within the Black–Scholes framework. No formula is simply quoted, as is the general approach in this difficult subject area. Instead, the author demystifies the perceived complexities surrounding the field of exotic option pricing by deriving each pricing formula in detail. After a brief derivatives review, he addresses dual-expiry, two-asset rainbow, and barrier options. He also explains how stochastic volatility models are calibrated to the market.

Catalog no. C9100, ISBN: 978-1-4200-9100-7 February 2012, 6-1/8 x 9-1/4, 293 pp. Suggested Price: $79.95 / £49.99

Available in eBook

An Introduction to Exotic Option PricingPeter BuchenUniversity of Sydney, Australia


Continuing to focus on common mathematical approaches to model credit portfolios, this second edition of a bestseller presents updates on model developments that have occurred since the publication of the first edition. It contains a new section on multi-period models and discusses recent developments in structured credit. Along with worked out examples and numerical results, this edition includes an expanded section on techniques for the generation of loss distributions as well as new discussions of spectral risk measures, an axiomatic approach to capital allocation, and nonhomogeneous Markov chains.

Catalog no. C8992, ISBN: 978-1-58488-992-2 June 2010, 6-1/8 x 9-1/4, 384 pp. Suggested Price: $83.95 / £53.99

Introduction to Credit Risk ModelingSecond EditionChristian Bluhm, Ludger Overbeck, & Christoph WagnerSeries: Chapman & Hall/CRC Financial Mathematics

This handbook covers general solvency and risk management topics as well as issues pertaining to the European Solvency II project. It focuses on the valuation of assets and liabilities, the calculation of capital requirement, and the calculation of the standard formula for the Solvency II project. The author describes valuation and investment approaches, explains how to develop models and measure various risks, and presents approaches for calculating minimum capital requirements based on CEIOPS final advice. Updates on solvency projects and issues are also available on the author’s website.

Catalog no. K11129, ISBN: 978-1-4398-2130-5 November 2010, 7 x 10, 1113 pp. Suggested Price: $145.95 / £93.00

Available in eBook

Handbook of Solvency for Actuaries and Risk ManagersTheory and PracticeArne SandströmChief Actuary, Swedish Insurance Federation, Stockholm

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This book presents the modeling techniques and methodologies used to solve problems of risk management that are relevant to market, credit, operational, and business risk. The author connects risk management with simulation to show how the tool can be used to minimize risk in an organization and then arrive at a solution. Topics covered include frameworks for risk management, regulations, building models of risk, credit risk management, asset-liability management, and strategic risk management. MATLAB® is used in the examples and exercises and the code is available on the author’s website.


Available in eBook

Risk Management and SimulationAparna GuptaRensselaer Polytechnic University, Troy, New York, USA

Reorganized and expanded, this updated book introduces the main ideas, techniques, and stochastic models of financial mathematics. It focuses on the foundations and key concepts of the modern methodology of quantitative financial analysis, explores the problems of managing insurance risks, and examines the multiple intrinsic connections between insurance risks and financial risks. With more examples and problems, this edition contains an expanded section on the foundations of probability and stochastic analysis and covers new topics, including financial markets with stochastic volatility, risk measures, risk-adjusted performance measures, and equity-linked insurance.

Catalog no. C0525, ISBN: 978-1-4200-7052-1 April 2011, 6-1/8 x 9-1/4, 328 pp. Suggested Price: $89.95 / £57.99

Available in eBook

Risk Analysis in Finance and InsuranceSecond EditionAlexander MelnikovUniversity of Alberta, Edmonton, Canada


This text builds a foundation in the key methods and models of quantitative finance from the perspective of their implementation in C++. It introduces computational finance in a pragmatic manner, focusing on practical implementation. The author takes an object-oriented approach that starts from simple building blocks for assembling more complex and powerful models. The author expresses models and algorithms of the industry-standard C++ language and includes working C++ source code on the accompanying CD.


Available in eBook

Quantitative FinanceAn Object-Oriented Approach in C++Erik SchloglUniversity of Technology, Sydney, Australia


Portfolio Optimization shows how the mathematical tools of linear algebra and optimization can quickly and clearly formulate important ideas on the subject. This practical book extends the concepts of the Markowitz budget constraint only model to a linearly constrained model. It explains how the basic portfolio optimization problem can help determine the optimal investment of an investor’s wealth in each asset owned. Along with end-of-chapter exercises, the text includes MATLAB® to help with problem solving and offers the programs on a CD-ROM.

Catalog no. C5840, ISBN: 978-1-4200-8584-6 March 2010, 6-1/8 x 9-1/4, 236 pp. Suggested Price: $83.95 / £53.99

Available in eBook

Textbook

Portfolio OptimizationMichael J. BestUniversity of Waterloo, Ontario, Canada

With contributions from international academics and professionals, this book sheds light on the state of pension fund risk management and provides tools for addressing pension risk from an integrated point of view. Some of the tools presented include VaR, Monte Carlo simulation, notional DC accounts, and actuarial balance and automatic balance mechanisms. The book describes the complex facets of various pension systems, including DB and DC plans, and explores real-world pension funds in the United States, United Kingdom, Netherlands, Germany, Italy, Greece, and Spain.

Catalog no. K10909, ISBN: 978-1-4398-1752-0 January 2010, 6-1/8 x 9-1/4, 764 pp. Suggested Price: $104.95 / £66.99

Available in eBook

Pension Fund Risk ManagementFinancial and Actuarial ModelingEdited by

Marco Micocci & Giovanni Batista MasalaUniversity of Cagliari, Italy

Greg N. GregoriouState University of New York, Plattsburgh, USA

With numerous examples and exercises, this classroom-tested text provides a straightforward introduction to the mathematics and models used in the valuation of financial derivatives. It examines the principles of option pricing in detail via standard binomial and stochastic calculus models and develops the requisite mathematical background as needed. The first nine chapters describe option valuation techniques in discrete time using the binomial model. The remaining chapters illustrate the theory in continuous time, with an emphasis on the Black-Scholes-Merton model. A solutions manual is available upon qualified course adoption.


Available in eBook

Textbook

Option ValuationA First Course in Financial MathematicsHugo D. JunghennThe George Washington University, Washington, D.C., USA


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This fourth book in the Healthcare Payment System series provides an overview of a wide range of healthcare payment systems. It compares cost-based systems, charge-based payment approaches, and contractually-based payment processes to fee-schedule payment systems and prospective payment systems. It covers claim adjustment and compliance as well as managed care contracts and various combinations of payment systems used by third-party administrators. Examples illustrate the processes used for capitated contract arrangements. The author also addresses various compliance issues, including statutory, contractual, and overpayment issues.


Cost-Based, Charge-Based and Contractual Payment SystemsDuane C. AbbeyAbbey & Abbey Consultants, Inc., Ames, Iowa, USA

Award-winning author Roth solicits the contributions of health workers from around the globe to examine the mire of technical quality and inefficient delivery that has become the U.S. healthcare system. He examines various challenges, discussing how these are handled by the 12 nations that rank higher than the U.S. in terms of services provided. Roth supplies an idealized model for healthcare that fits this country’s unique requirements. Researched and referenced to satisfy policy professionals and administrators, the book provides stakeholders with a fresh understanding of what is valuable and viable.

Catalog no. K11453, ISBN: 978-1-4398-2955-4 January 2010, 6 x 9, 174 pp. Suggested Price: $51.95 / £32.99

Available in eBook

Comprehensive Healthcare for the U.S.An Idealized ModelWilliam F. RothDeSales University, Center Valley, Pennsylvania, USA

In today’s economic downturn fewer people can afford health insurance, forcing hospitals to be more prudent with quality patient care. This book introduces the continuum of care, explaining differences in venues, admission requirements, and intended length of stay. It provides general knowledge regarding reimbursement structure and regulatory requirements, including a review of MDC and DRGs. The text concludes with a plan of action for designing an effective case management program. The authors include exercises and exam questions for training purposes.

Catalog no. K11371, ISBN: 978-1-4398-2777-2 March 2011, 6-1/8 x 9-1/4, 138 pp., Soft Cover Suggested Price: $59.95 / £38.99

The Case Management WorkbookDefining the Role of Physicians, Nurses and Case ManagersCherilyn G. Murer, Michael A. Murer, & Lyndean L. BrickMurer Consultants, Inc., Joliet, Illinois, USA

This book provides long- and short-term stock trend analysis to help investors to make smart trading decisions. It presents reversal patterns, consolidation formations, trends and channels, technical analysis of commodity charts, and advances in investment technology. It covers stock selection, charting, trend recognition tools, balancing and diversifying a stock portfolio, application of capital, and risk management. This edition offers more illustrative patterns and charts, including modifiable online charts, expanded material on pragmatic portfolio, and a simpler and more powerful alternative to Dow Theory.


Available in eBook

Technical Analysis of Stock TrendsTenth EditionW.H.C. BassettiGolden Gate University, San Francisco, California, USA

Developed from the author’s advanced undergraduate and graduate courses at the University of Cambridge, this text provides a hands-on introduction to mathematical finance. Assuming no prior knowledge of stochastic calculus or measure-theoretic probability, the author includes the relevant mathematical background as well as many exercises with solutions. He presents the classical topics of utility and the mean-variance approach to portfolio choice. Focusing on derivative pricing, the text covers the binomial model, the general discrete-time model, Brownian motion, the Black–Scholes model and various interest-rate models.

Catalog no. C3452, ISBN: 978-1-4200-9345-2 January 2010, 6-1/8 x 9-1/4, 264 pp. Suggested Price: $69.95 / £44.99

Available in eBook

Textbook

Stochastic Financial ModelsDouglas KennedyTrinity College, Cambridge, UK


This classroom-tested text provides a deep understanding of derivative contracts. Unlike much of the existing literature, the book treats price as a number of units of one asset needed for an acquisition of a unit of another asset instead of expressing prices in dollar terms exclusively. This numeraire approach leads to simpler pricing options for complex products, such as barrier, lookback, quanto, and Asian options. With many examples and exercises, the text relies on intuition and basic principles, rather than technical computations.


Available in eBook

Textbook

Stochastic FinanceA Numeraire ApproachJan VecerColumbia University, New York, USA


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This book explains how management theory and informatics applications can increase efficiencies in various functional areas of healthcare services. Delving into data and project management and advanced analytics, it provides supporting evidence for the strategic concepts that are critical for successful healthcare information technology (HIT), information management, and electronic health record (EHR) applications. This includes the vital importance of involving nursing staff in rollouts, engaging physicians early in any process, and developing a more receptive organizational culture to digital information and systems adoption.


Available in eBook

Healthcare InformaticsImproving Efficiency and ProductivityEdited by

Stephan P. KudybaNew Jersey Institute of Technology, Newark, USA

Focusing on the management of health-care related biotechnology, this text is a practical guide assisting all healthcare related biotech professionals in their day-to-day activities. It contains chapters on bioeconomy, biolicensing, biofinance, biopartnering, biodrug research, biomarket planning, biopromotion, product life cycle management, and biobusiness models. Written by a well-established professional and registered pharmacist, this reference is appropriate for graduate students and industry professionals. It contains over 350 tables and figures and end-of-section problems accompany each chapter. Extensive references follow each chapter.


Available in eBook

Textbook

Healthcare BiotechnologyA Practical GuideDimitris DogramatzisDogramatzis Pharmacy, Athens, Greece

Packed with forms, charts, and illustrative examples, this book supplies step-by-step guidance for practice administrators and managers on how to bill and collect on claims for services provided in a physicians’ office. It covers the CMS-1500 claim form, obtaining patient and insured information, submission of claims, accounts receivable, and collections. The book provides an understanding of the entire process to help you address issues before they become problems.

Catalog no. K12641, ISBN: 978-1-4398-5624-6 February 2012, 8-1/2 x 11, 122 pp., Soft Cover Suggested Price: $49.95 / £31.99

Handling the Medical ClaimAn 8-Step Guide on “How To” Correct and Resolve Claim IssuesCatherine Cochran

Written by a recognized authority in global network development, this book is a guide for hospitals and medical providers wishing to become global. It covers everything from developing a medical tourism network for medical services, diagnostics, wellness checkups, and spa retreats to assessing client satisfaction and patient follow-up. It considers important issues of confidentiality, documentation, safety, revenue implications, and contracting including working with health plans, case managers, professional facilitators, and multinational employers.

Catalog no. K10673, ISBN: 978-1-4398-1314-0 December 2011, 7 x 10, 256 pp., Soft Cover Suggested Price: $99.95 / £65.99

Handbook of Medical Tourism Program DevelopmentDeveloping Globally Integrated Health SystemsMaria K. ToddThe Mercury Healthcare Companies, Denver, Colorado, USA

While system engineering concepts have been broadly applied in the healthcare systems, most improvements have been focused on a specific segment or unit of the delivery system. Using a system engineering perspective, this handbook offers theoretical foundations, methodologies, and case studies in each main sector of the system. It explores how system engineering methodologies can improve patient outcomes and cost effectiveness. It offers a comprehensive description of the healthcare delivery system from the macro level (hospitals) to the micro level (operating room).


Available in eBook

Handbook of Healthcare Delivery SystemsEdited by

Yuehwern YihPurdue University, West Lafayette, Indiana, USA

Series: Industrial and Systems Engineering

This book introduces readers to the tools and methodology of Structured Systems Analysis as well as the nuances of the Medications domain. It applies structured systems analysis methodology and tools to electronic prescription, computerized physician order entry, drug dispensation, medication administration, and clinical decision support. Providing a comprehensive view of the EHR/EMR, the text covers user interface considerations, reporting requirements, and standards and vocabularies for meaningful use. Assuming no previous clinical and/or informatics knowledge, the author uses accessible language and includes 100 review questions with answers.

Catalog no. K13669, ISBN: 978-1-4398-7852-1 February 2012, 8-1/2 x 11, 256 pp. Suggested Price: $129.95 / £82.00

Available in eBook

Electronic Health RecordA Systems Analysis of the Medications DomainAlexander Scarlat, MD

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Updated to reflect healthcare reform and the growing trend among physicians to become more involved with the business of healthcare, this workbook explains how to develop a thorough business plan. Part one details the questions a plan should answer and explains how to determine what resources are needed. The second part covers processes, competitor analysis, and financials. The final section covers implementation. Sticking to the workbook will help ensure your plan covers what is needed in the complex and ever-evolving medical environment.

Catalog no. K12578, ISBN: 978-1-4398-5531-7 October 2011, 7 x 10, 125 pp., Soft Cover Suggested Price: $79.95 / £49.99

Medical Practice Business Plan WorkbookThird EditionPeter D. LucashFounder and CEO, Digital CPE, LLC, Charleston, South Carolina, USA

This book presents the work of long-time physician and teacher Milos Jenicek, a pioneering expert on epidemiology, evidence-based medicine, and decision making in the health sciences. Providing a comprehensive overview of the subject that is scientifically organized and free of rhetoric, it presents the history of error across various domains of human activity. The book covers essential strategies for mitigating errors in the broader framework of medical care and provides an analysis of the contributions of physicians in tort litigation.

Catalog no. K11671, ISBN: 978-1-4398-3694-1 July 2010, 6 x 9, 384 pp. Suggested Price: $83.95 / £53.99

Available in eBook

Medical Error and HarmUnderstanding, Prevention, and ControlMilos JenicekMcMaster University, Hamilton, Ontario, Canada

Exploring how capitation has evolved domestically and internationally in recent years, this book discusses actuarial assumptions and the difficulties in payers’ transitions from community-based underwriting to experience-based ratings. It explores what the future holds in the areas of clinical pathways and population-based risk assumption tools and approaches. It covers what happens when the underlying actuarial and risk assumptions are ignored or trivialized. The author also discusses the challenges capitation-based pricing faces from an international perspective, including Latin America and the Caribbean.


Managed Health Care in the New MillenniumInnovative Financial Modeling for the 21st CenturyDavid I. SamuelsPresident, EthiCare Breakthrough Solutions/EthiCare Revenue Cycle Management Inc., Las Vegas, Nevada, USA

Demonstrating how improvements in information systems can lead to improved patient care, this book explains how to create a holistic Medical Records System as a core component to addressing the issues affecting the U.S. healthcare system. Examining the impact of our aging population on healthcare, it describes the range of systems that support key segments of the industry, including: hospitals, physicians, imaging, and nursing. It considers patient records, the physician’s office, home-monitoring networks, the recording and information submitting process, and hospice/nursing home use.


Available in eBook

Information and Communication Technologies in HealthcareEdited by

Stephan Jones & Frank M. GroomBall State University, Muncie, Indiana, USA

This second volume in a series by medical payment expert Duane Abbey provides an overview and discussion of various fee schedule payment systems used by healthcare providers and third party payers. Designed for hands-on use and illustrated with scenarios that cover a host of possibilities, emphasis is placed on basic elements of fee schedule payment systems used to collect for physician, nursing, hospice and other inpatient or home health services. Abbey gives special attention to the Medicare Physician Fee Schedule.


Available in eBook

Healthcare Payment SystemsFee Schedule Payment SystemDuane C. AbbeyAbbey & Abbey Consultants, Inc., Ames, Iowa, USA

Drawing on the expertise of decision-making professionals, leaders, and managers in healthcare organizations, this book addresses their ubiquitous struggles with decreasing revenues, increasing costs, and high consumer expectations in a competitive market. Offering practical experience and applied operating vision, the authors integrate Lean, managerial applications, and regulatory perspectives with real-world case studies, models, and reports, as well as charts, tables, diagrams, and sample contracts. The result is an integration of Lean management and operational strategies vital to healthcare administrators, comptrollers, and physician-executives.


Available in eBook

Healthcare OrganizationsManagement Strategies, Operational Techniques, Tools, Templates, and Case StudiesDavid Edward Marcinko & Hope Rachel HeticoInstitute of Medical Business Advisors, Norcross, Georgia, USA

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An insightful look at physician integration in today’s healthcare market, this book draws on the author’s experience and expertise in the field to address the factors relevant to physician integration. He examines topics such as physician reimbursement not keeping pace, declining margins, physician shortages, physician hospital competition, rising practice investment requirements, the return to capitation as a payment mechanism, and changes in physician relationships with health systems. Outlining common characteristics of integrated groups and various organizational structures, the author explains how to avoid common mistakes and provides suggestions from successfully integrated practices.


Physician IntegrationRefocusing the LensMaria K. Todd

The Mercury Healthcare Companies, Denver, Colorado, USA

Revised and updated, the new edition of this popular reference provides sample physician employment contracts and explains how each contract works. It includes information on the latest managed care entities and a review of basic concepts in fraud and abuse, corporate practice of medicine, and antitrust concerns. The book discusses the various legal and compliance issues related to physician employment, such as anti-self referral and anti-kickback issues. It examines how to resolve disputes through arbitration or mediation and also outlines the pros and cons of various partnership arrangements.

Catalog no. K10674, ISBN: 978-1-4398-1316-4 February 2011, 6-1/8 x 9-1/4, 207 pp., Soft Cover Suggested Price: $89.95 / £57.99

The Physician Employment Contract HandbookSecond EditionA Guide to Structuring Equitable ArrangementsMaria K. ToddThe Mercury Healthcare Companies, Denver, Colorado, USA

This book guides readers through the maze of definitions and discussions related to value-based purchasing, healthcare delivery, and pricing. It tackles the question of how hospitals, HMOs, physician groups, and employers can arrive at an optimized reimbursement cost and coverage access decision that is attractive to consumers yet fulfills the need for a working margin. Focusing on key issues of organizational structure, management, and measuring the outcomes of quality, the book explores options for reengineering the healthcare delivery system.


Performance-Based MedicineCreating the High Performance Network to Optimize Managed Care RelationshipsWilliam J. DeMarco, MA, CMC

DeMarco & Associates, Rockford, Illinois, USA

Patient safety has become a serious global public health issue. Filled with up-to-date information, this book demonstrates how to handle patient safety-related problems by using methods developed in the area of engineering. It contains a chapter on mathematical concepts and another chapter on introductory material on safety and human factors considered essential to understand materials presented in subsequent chapters. The author’s presentation covers topics in such a manner that readers will require no previous knowledge to understand the concepts.


Available in eBook

Patient SafetyAn Engineering ApproachB.S. DhillonUniversity of Ottawa, Canada

This book tells the complete story of healthcare revenue cycle management. Designed to improve the efficiency of managers, the book is organized by functional area to reflect the organization of most revenue cycles. In addition to first party interviews that define best practices and provide solutions to predictable but complex challenges, the author includes a wealth of relevant literature citations. He further augments the text with a glossary, information tables, flowcharts, organizational charts, sample policies, and sample position descriptions.

Catalog no. PP1360, ISBN: 978-1-4200-9136-6 June 2012, 7 x 10, 475 pp. Suggested Price: $99.95 / £63.99

No Money - No MissionBest Practices of Healthcare Revenue Cycle ManagementDavid Hammer

Mckesson Revenue Cycle Solutions, Ft. Lauderdale, Florida, USA

Explaining how to develop a patient-centered medical tourism program, this handbook is the ideal guide for any hospital, clinic, hotel, spa, or ancillary facility wishing to become a medical tourism provider. From high-cost surgery, transplants, diagnostics, and preventive checkups, to patient follow up and outcomes measurement, it covers the gamut of related issues. Maria K. Todd offers guidance on confidentiality, documentation, quality and safety, hospital accreditation schemes, revenue implications, and contracting. The book will help readers avoid common pitfalls when working with U.S. and international health insurance companies, case managers, professional facilitators, and multinational employers.


Medical Tourism Facilitator’s HandbookMaria K. ToddThe Mercury Healthcare Companies, Denver, Colorado, USA

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With so many having nowhere else to turn for care, emergency departments (ED) have become cauldrons of resentment where neither the best needs of patient or hospital are served. Offering a solution to this fiscal and medical madness, this step-by-step guide shows how the application of Lean principles can lead to more efficient, cost-effective, and patient friendly departments. The book illustrates the application of Lean tools and concepts in EDs across the country.

Catalog no. K10415, ISBN: 978-1-4398-0840-5 April 2011, 7 x 10, 353 pp., Soft Cover Suggested Price: $89.95 / £57.99

The Definitive Guide to Emergency Department Operational ImprovementEmploying Lean Principles with Current ED Best Practices to Create the “No Wait” DepartmentJody Crane, MD, MBAEmergency Physician, Mary Washington Hospital, Fredericksburg, Virginia, USA

Chuck Noon, PhDCollege of Business, University of Tennessee, Knoxville, USA

This book provides an understanding of the strengths and weaknesses of health care reform legislation. It explains how doctors, patients, and families can determine the success or failure of the legislation over time. The author proposes an accounting of steps that elected representatives can take in order to improve the bill. The text cuts through the political rhetoric and focuses on the core issue: what we need to do to preserve our ability to provide the best possible care for our patients.


Available in eBook

Understanding Health Care ReformBridging the Gap Between Myth and RealityArthur M. Feldman, MD, PhDExecutive Dean, Temple University School of Medicine, Philadelphia, Pennsylvania, USA

Written by medical billing guru, Duane Abbey, this volume explains all that is required to prepare and successfully defend against RAC audit recoveries. Using the succinct style that makes his writing so accessible, Abbey illustrates key lessons with simple case studies placed in the context of a fictitious community whose population is served by a hospital, clinics, a nursing facility, and other providers seeking to maintain compliance and profitability. The book explains how to identify overpayment areas and associated compliance issues.

Catalog no. K11113, ISBN: 978-1-4398-2100-8 February 2010, 7 x 10, 124 pp., Soft Cover Suggested Price: $62.95 / £39.99

Available in eBook

The Medicare Recovery Audit Contractor ProgramA Survival Guide for Healthcare ProvidersDuane C. AbbeyAbbey & Abbey Consultants, Inc., Ames, Iowa, USA

Instructing healthcare providers, including nurses and physicians, how to forge alliances that improve patient care and enhance safety, quality, and treatment efficacy as well as financial efficiency, this book demonstrates how cooperation can meet the changing requirements of governing bodies and government regulations as well as technological advancements. It addresses the roles of the direct patient caregiver, charge or team leader nurse, case manager, and clinical documentation specialist, and covers regulatory and financial topics such as Recovery Audit Contractors (RAC) and Pay for Performance.


Available in eBook

Successful Collaboration in HealthcareA Guide for Physicians, Nurses and Clinical Documentation SpecialistsColleen M. StukenbergFHN Memorial Hospital, Freeport, Illinois, USA

This book from the Healthcare Payment Systems series reviews and discusses the various types of payment systems in use by healthcare providers and third-party payers. Emphasizing the basic elements of any prospective payment system, it considers the variations that exist for paying for hospital services, skilled nursing facilities, home health agencies, long-term hospital care, and rehabilitation facilities and providers. It pays particular attention to the Medicare MS-DRG, Medicare APCs, Medicare HHPPS, and the Medicare Skilled Nursing Resource Utilization Groups, as well as private third-party payers.


Prospective Payment SystemsDuane C. AbbeyAbbey & Abbey Consultants, Inc., Ames, Iowa, USA

Physicians and hospitals are receiving incentives to use electronic health records (EHRs), but there is little emphasis on workflow and process improvement by providers or vendors. As a result, many healthcare organizations end up with incomplete product specifications and poor adoption rates. This book introduces workflow and process mapping for healthcare improvement, especially when adopting health information technology (HIT). It presents simple tools in a step-by-step process and provides specific examples of workflow and process improvement for HIT and EHR.

Catalog no. K13328, ISBN: 978-1-4398-7233-8 April 2012, 8-1/2 x 11, 272 pp., Soft Cover Suggested Price: $69.95 / £44.99

Process Improvement with Electronic Health RecordsA Stepwise Approach to Workflow and Process ManagementMargret AmatayakulMargret\A Consulting, LLC, Schaumburg, Illinois, USA

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Applied Concept MappingCapturing, Analyzing, and Organizing KnowledgeEdited by

Brian Moon, Robert R. Hoffman, Joseph D. Novak, & Alberto J. Canas

Supported by case studies, this book describes the theory and methods underlying concept mapping. Developed as an educational strategy, concept mapping has been applied with increasing frequency to problems in the workplace. Concept maps differ from other diagrams by their morphology, content, and semantics. The book provides access to CmapTools, a knowledge modeling software kit that enables computer-based creation and sharing of Concept Maps. It presents original work from the authors and others who have applied Concept Mapping in industry.

Catalog no. K11403, ISBN: 978-1-4398-2860-1 February 2011, 6 x 9, 380 pp. Suggested Price: $59.95 / £38.99

Discrimination Law Issues for the Safety ProfessionalThomas D. SchneidEastern Kentucky University, Richmond, USA

Series: Occupational Safety & Health Guide

This book provides general knowledge of the various laws and regulations that offer protection to employees and individuals against discrimination in the workplace. It takes a proactive approach to identifying situations where potential discrimination against an employee or individual may occur, and provides guidance on how to take immediate action to address the potential discriminatory situation. The book discusses new laws and amendments to existing laws, and illustrates the filing process for claims. Chapters cover the Americans with Disabilities Act, the Equal Pay Act of 1963, and the Pregnancy Discrimination Act.


Available in eBook

From Belief to KnowledgeAchieving and Sustaining an Adaptive Culture in OrganizationsNeil Douglas & Terry Wykowski

Oxford Consulting Group, Houston, Texas, USA

Rather than offer simple recipes, this book shows how good leaders can evolve and sustain an adaptive culture that develops knowledge through purposeful human interaction. It explores key dynamics of learning, considers the diversity of beliefs present in any group, and demonstrates ways that those leaders can explore and encourage the potential of both the group and individuals within the group. It demonstrates the importance of unearthing beliefs to find the roots and persistent influences that preserve them. It gives us a much broader definition of organizational knowledge than that associated with IT and the currently popular idea of knowledge as an asset.


Available in eBook

Information Technology and Organizational LearningManaging Behavioral Change through Technology and EducationArthur M. LangerColumbia University, New York, USA

Since the publication of the groundbreaking first edition, the increasing rate of change in today’s business landscape has amplified the value of IT in driving adaptive responses. Focusing on the critical role IT plays in organizational development, this second edition shows how to employ action learning to improve the competitiveness of an organization. It includes a chapter devoted to case studies and also details a dynamic model for effective IT management through adaptive learning techniques—supplying proven educational theories and practices to foster the required changes.

Catalog no. Y106448, ISBN: 978-0-415-87583-7 November 2010, 6-1/8 x 9-1/4, 384 pp., Soft Cover Suggested Price: $59.95 / £36.99

Available in eBook


Leading change in the right direction and sustaining that change is extremely difficult without managing the relevant measures, especially in today’s healthcare environment. This book details how to use the 3Ms (Measure, Manage to Measure, Make-it-Easy) of change leadership in healthcare. It includes healthcare case studies that illustrate the proper application of the 3Ms. Complete with forms and templates to make it easy for readers to apply the 3Ms, the book describes a culture change method that is based on changing behaviors.


Available in eBook

Utilizing the 3Ms of Process Improvement in HealthcareRichard MorrowDirector, Healthcare Performance Partners, Elgin, Illinois, USA

A chronicle of one of the most unusual series of events in the history of medicine, this Shingo Prize winner tells the story of a group of clinicians, administrators, frontline workers, trustees, and leaders blessed with vision, courage, and a relentless determination to improve. It is the story of a medical center transformed. Ultimately, it is the story of a new and possibly better way to take on the challenges we face in the U.S. to provide quality medical care while controlling costs.

Catalog no. PP7375, ISBN: 978-1-56327-375-9 November 2010, 6 x 9, 248 pp. Suggested Price: $41.95 / £27.99

Available in eBook

Transforming Health CareVirginia Mason Medical Center’s Pursuit of the Perfect Patient ExperienceCharles KenneyVirginia Mason Medical Center, Seattle, Washington, USA

Labor and Employment Issues for the Safety ProfessionalThomas D. SchneidEastern Kentucky University, Richmond, USA


An examination of the safety laws and regulations, particularly in the areas of labor and employment, this book provides a working knowledge of the impacts, requirements, and implications of safety professionals’ actions and inactions as related to state and federal laws. It presents information on an issue-by-issue basis and delineates the basics of the issue; identifies the applicable law or regulation; and presents possible solutions to achieve and maintain compliance. The book covers conflicts between laws and regulations and includes case law and reference points.


Available in eBook

The Medical Services Professional Career GuidebookCharting a Development Plan for SuccessDonna K. GoestenkorsTeam Med Global, LLC, Glen Carbon, Illinois, USA

Georgia DayKamama, LLC, Livingston, Texas, USA

This accessible guidebook provides Medical Services Professionals (MSPs), and those about to enter the field, with a series of building blocks to navigate career progression. Illustrating valuable lessons with real-world stories it includes systematic assessment tools, planning techniques, and strategies to help readers achieve personal and professional goals. It answers the questions most commonly asked by MSPs and addresses twelve specific points of consideration. Each point is a working exercise to help readers perform honest career appraisals. The book includes sample job descriptions, a glossary, and the Medical Services Professional Creed.

Catalog no. K11987, ISBN: 978-1-4398-4478-6 September 2011, 6-1/8 x 9-1/4, 140 pp., Soft Cover Suggested Price: $79.95 / £49.99

The ExchangeA Bold and Proven Approach to Resolving Workplace ConflictSteven Dinkin, Barbara Filner, & Lisa Maxwell National Conflict Resolution Center, San Diego, California, USA

This book is for every director, manager, and supervisor who is tired of using trial and error to put out fires. Supplying readers with proven tools for resolving emotionally charged disputes, this go-to-guide details a four-stage process derived from the conflict resolution model used for more than 25 years at the National Conflict Resolution Center. Designed specifically for the workplace, this highly structured process facilitates the discussion of intense emotional issues so readers can learn to preempt and de-escalate disputes before they become volatile.

Catalog no. K12441, ISBN: 978-1-4398-5298-9 April 2011, 6-1/8 x 9-1/4, 138 pp., Soft Cover Suggested Price: $39.95 / £25.99

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AntipatternsManaging Software Organizations and People, Second EditionColin J. Neill, Philip A. Laplante, & Joanna F. DeFrancoPennsylvania State University, Malvern, USA


Using real and hypothetical case studies, this book illustrates poor management approaches, unpleasant work environments, and bad manager traits that lead to failure. For each antipattern, the text describes the situation and symptoms, gives examples, and offers a refactoring solution. The authors provide real-world anecdotes that illustrate key concepts. They also include thought-provoking exercises that describe a situation and ask which antipatterns are present, as well as how to refactor the situation. Coverage includes leadership principles, environmental antipatterns, group patterns, management antipatterns, and team leadership.


Available in eBook

Business Analysis for Business IntelligenceBert BrijsSenior BI consultant, Lingua Franca B.V., Belgium

Aligning your business intelligence (BI) infrastructure with your strategy process can help to enhance your organization’s responsiveness to changing environments and create added value for investments in BI infrastructure and development. This book explains how to use business intelligence to improve your analysis activities and provides a framework for developing data models and solutions that fit your organization’s strategy. Offering the concepts, tools, and background required for success, the book details the infrastructure required for carrying out successful business intelligence activities.


Available in eBook

Certified Function Point Specialist Examination GuideDavid Garmus, Janet Russac, & Royce Edwards

Written by active members of the Counting Practices Committee and a past president of the IFPUG, this book provides a complete review of the rules and guidelines prescribed in version 4.3 of the Function Point Counting Practices Manual (CPM). It supplies a fundamental understanding of the IFPUG Functional Size Measurement method and includes helpful tips on how to use the CPM manual during the exam. Complete with two sample exams and detailed examples throughout, this is an ideal study guide for the CFPS examination.

Catalog no. AU7637, ISBN: 978-1-4200-7637-0 July 2010, 8-1/2 x 11, 244 pp., Soft Cover Suggested Price: $46.95 / £30.99

Available in eBook


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The ScrumMaster Study GuideJames SchielFounder, Artisan Software Consulting


Examining the questions usually asked by students attending Certified Scrum Master (CSM) training, this book is a compilation of the insights of the author gained through teaching nearly 100 CSM classes. It starts by introducing the concepts of Agile development and Scrum. Next, it explains how to create Scrum teams and how to assess their productivity. Considering how to sell Agile development to upper management and to customers, the book illustrates the implementation of Agile development in an organization.


Available in eBook

COSMIC Function PointsTheory and Advanced PracticesEdited by

Reiner DumkeUniversity of Magdeburg, Germany

Alain AbranUniversite du Quebec a Montreal, Canada

Designed to conform to the ISO/IEC standard 14143, the Common Software Measurement International Consortium (COSMIC) Function Point method has become the major estimation technique based on international standards for building software-intensive systems. This book supplies a cutting-edge look at current and emerging practices in the international software measurement community. An international panel of experts details the steps for measuring the functional size of software and developing project estimates with improved accuracy. They also explain how to evaluate and compare systems to improve software reuse and development.


Available in eBook

Textbook

Design of Enterprise SystemsTheory, Architecture, and MethodsRonald E. GiachettiFlorida International University, Miami, USA

This book provides the knowledge and skills necessary to lead enterprise engineering projects. It describes a systematic methodology for designing an enterprise system and presents an enterprise architecture that has three views of process, information, and organization. The text includes methods to analyze and design each view and then demonstrates how to integrate them to arrive at the overall enterprise design. The author includes enterprise project templates, a business process analyzer, PowerPoint® slides for each chapter, and solutions for the 200 problems presented in the book.


Available in eBook

Essential Project Management SkillsKerry WillsSouthington, Connecticut, USA

Not only do project managers have to be diligent in project planning and execution, they also need to have skills in persuasion, communication, and relationship management. This volume empowers project managers to master the skills necessary to succeed. It examines emerging trends, describes the challenges created by these trends, and provides case studies that elucidate each trend and its impact. The book offers techniques to help readers master the needed skills and also includes additional case studies that illustrate how the techniques are used.


Available in eBook

Ethics and Project ManagementRalph L. Kliem, PMPPresident, LeanPM, LLC, Redmond, Washington, USA

Written for project managers confronted with ethical dilemmas, this book considers typical and atypical ethical issues that may occur in each phase of the project life cycle. Exploring the consequences of those issues and challenges on project performance, it examines the contents of the Project Management Institute’s code of ethics. The text covers key laws and regulations and explains how to: balance the right level of control, promote progress of projects, and ensure lapses in ethical behavior are not encouraged or permitted.


Available in eBook

Green Project ManagementRichard Maltzman & David Shirley

Winner of PMI’s 2011 David I. Cleland Project Management Literature Award, this book details cutting-edge green techniques that take little time to implement, can benefit all types of projects, and can generate immediate savings to your project’s bottom line. It describes proven methods and best practices in green project management, including risk and opportunity assessments. With illustrative case studies and insights from acknowledged leaders in green project management, it explains how to tap into green incentives, including grants, rebates, and tax credits.


Available in eBook


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This book examines the skills, knowledge, and human attributes required to be successful in bringing about large-scale changes in an organization. The author presents a holistic and strategic approach to change management by covering the many technical and business skills needed to achieve organizational change. The book includes coverage of management best practices, team building, quality, project methodology, resource allocation, and process engineering. It offers a realistic look at effecting change in the workplace and explains how to incorporate quality techniques into change management.


Available in eBook

IT Best PracticesManagement, Teams, Quality, Performance, and ProjectsTom C. WittNationwide Insurance, Freeport, Illinois, USA

With an abundance of improvement methodologies and frameworks gaining momentum, many question where to begin. This book surveys and integrates the quantitative improvement approaches gaining popularity—including Goal Driven Measurements, Business Process Management, Lean Methodology, and the Balanced Score Card—to show you exactly where to begin. It details a practical methodology for building a measurements framework with the ability to monitor events and provide a feedback loop for analysis, goal, and strategy adjustments.

Catalog no. AU7249, ISBN: 978-1-4200-7249-5 June 2011, 6-1/8 x 9-1/4, 345 pp. Suggested Price: $79.95 / £49.99

Available in eBook

Improving Business Process PerformanceGain Agility, Create Value, and Achieve SuccessJoseph RaynusShareDynamics, Inc., Lexington, Massachusetts, USA

Business managers have long known the power of the Balanced Scorecard in executing corporate strategy. This volume shows project managers how to use this framework to meet strategic objectives. It supplies insight into the project management process as well as detailed explanations on how to implement the balanced scorecard to measure and manage performance and projects. It examines sample scorecards, metrics, and techniques. It also includes a CD with instructions for developing a measurement program, a full metrics guide, and a set of project management fill-in forms.

Catalog no. K11342, ISBN: 978-1-4398-2718-5 July 2010, 6-1/8 x 9-1/4, 447 pp. Suggested Price: $83.95 / £53.99

Available in eBook

Implementing the Project Management Balanced ScorecardJessica KeyesNew Art Technologies, Edgewater, New Jersey, USA

Leading software measurement experts share their insight on measurement programs, function points in measurement, measurement and new technologies, and metrics analysis. Edited by IFPUG’s Management and Reporting Committee, the text is intended for IT project managers, process improvement specialists, measurement professionals, and business professionals interacting with IT. Coverage includes cloud computing, agile development, quantitative project management, process improvement, measurement as a tool in accountability, measuring project ROI, metrics for the CIO, value stream mapping, and benchmarking.


Available in eBook

The IFPUG Guide to IT and Software MeasurementEdited byThe International Function Point Users’ Group (IFPUG)

Plenty of software testing books tell you how to test well; this one tells you how to do it while decreasing your testing budget. A series of essays by leading minds in software testing, this book provides tips, tactics, and techniques to help readers accelerate the testing process, improve the performance of test teams, and lower costs. Detailing strategies that testers can immediately put to use to reduce costs, the book explains how to: make testing nimble, remove bottlenecks in the testing process, and locate and track defects efficiently and effectively.


Available in eBook

How to Reduce the Cost of Software TestingEdited by

Matthew Heusser & Govind Kulkarni

Distilling critical business and legal lessons learned from decades of drafting and negotiating technology-related agreements, this highly accessible handbook allows readers to quickly access information on almost every type of agreement and immediately understand the intended and actual purpose. It includes key business and legal issues, tips and techniques for negotiating terms, and common pitfalls. Suitable for non-legal professionals, it offers checklists to organize concepts and a complete glossary to define key legal, business, and technical terms as well as Internet resources and online aids to assist in drafting contracts.


Available in eBook

A Guide to IT ContractingChecklists, Tools, and TechniquesMichael R. Overly & Matt KarlynFoley & Lardner LLP, Los Angeles, California, USA

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This book provides comprehensive guidelines on how to evaluate an accurate and feasible ROI throughout the iterative development cycle of a project, before the project has progressed to the point where it is already over budget and over-run. It explains to how to evaluate the return and subsequent success of a project so it yields the expected return on investment estimated at the outset. Equations, tables, and figures are included within the text for better understanding.


Available in eBook

Maximizing Benefits from IT Project ManagementFrom Requirements to Value DeliveryJosé López SorianoManager, Inndra Sistemas, Spain

Series: Advanced & Emerging Communications Technologies

Based on the lessons learned by the author during a quarter of a century of leading projects to successful conclusions, this book unveils the five secrets to ensuring project success—even for those seemingly doomed to fail. Using diagrams and checklists, it explains how to take action in ways that will increase the likelihood of success and minimize the possibility of failure. Supplying step-by-step guidance through each phase, the book explains how to spot the symptoms of troubled projects early on.


Available in eBook

Managing Projects in TroubleAchieving Turnaround and SuccessRalph L. Kliem, PMPPresident, LeanPM, LLC, Redmond, Washington, USA

This reference provides a clear, repeatable strategy for capturing organizational knowledge. It does so by first exploring the fundamental concepts that have emerged from the new discipline of Knowledge Management over the past decade. It then proposes a number of innovative breakthroughs in thought, processes, and templates. The book includes a practical definition of Knowledge Management based on six core processes and four fundamental organizational beliefs and introduces Knowledge Inventory Projects, Processes, Artifacts, and Repositories (KIPPAR), among other topics.


Available in eBook

Managing Organizational Knowledge3rd Generation Knowledge Management and BeyondCharles A. Tryon, Jr.Tryon and Associates, Broken Arrow, Oklahoma, USA

This book is about project success and the secret to achieving this success, effective project leadership. Filled with samples, templates, and guidelines, it covers the five principles of effective project leadership: building vision, nurturing collaboration, promoting performance, cultivating learning, and ensuring results. Using nontechnical language, this practical guide explains how to integrate these principles into daily work to help you effectively set up, manage, and align your projects for success.


Available in eBook

Leadership Principles for Project SuccessThomas JuliThomas Juli Empowerment Partners, Baden-Württemberg, Germany

This book explains how to achieve dramatic improvements in service and agility by enhancing the people, processes, and culture within your organization. It details the various roles within the technology management process and supplies insight into the realities of human behavior—including the range of best and worst behaviors from managers, executives, and corporate culture. Industry veteran Stephen J. Andriole provides a fresh perspective on the old basics of IT management through a twenty-first-century lens.


Available in eBook

IT’s All about the PeopleTechnology Management That Overcomes Disaffected People, Stupid Processes, and Deranged Corporate CulturesStephen J. AndrioleVillanova University, Pennsylvania, USA

When implemented correctly, release management can help to ensure quality is integrated throughout the development, implementation, and delivery of services, applications, and infrastructure. Illustrating the effective implementation of a release process, this hands-on guide examines the similarities and differences of release management and project management to clarify the distinctions between the two complementary processes. Shedding light on the day-to-day challenges that need to be overcome, it details the principles of effective implementation.


Available in eBook

IT Release ManagementA Hands-on GuideDave HowardNational Business Technology Manager, Toyota Financial Services, California, USA

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With a focus on the why, what, and how of project management, this book will help project managers develop and improve the skills required for success. It explains how to meet business goals, develop skills to achieve strategic objectives, overcome performance obstacles, and manage projects in a multi-disciplinary environment. Each topic covered includes a well-balanced blend of detailed explanatory texts, rich diagrams, and graphics for a complete understanding of the subject. This book is completely aligned with PMI’s PMBOK® Guide.


Available in eBook

Project Management Concepts, Techniques, and MethodsClaude H. MaleyManaging Director, Mit Consultants, France

Series: ESI International Project Management

Focusing on the project execution phase of a project, this book provides a practical approach for executing large industrial and commercial projects. It identifies people, processes, and system readiness as key components of an overall process so that projects can be executed within budget and on schedule. An easy to follow road map, the book discusses practical tools and processes which can be adapted for varying scales of projects in many different industries.


Available in eBook

Project ExecutionA Practical Approach to Industrial and Commercial Project ManagementChitram LutchmanCalgary, Alberta, Canada

Written by two of the first professionals to obtain the Program Management Professional (PgMP®) certification from the Project Management Institute (PMI), this book presents a competency model that follows the framework of PMI’s model for project managers. This model is divided into performance competencies and personal competencies. After presenting the model, along with detailed plans and guidelines for its implementation in a real-world setting, the book provides three questionnaires designed to help organizations, existing program managers, and aspiring program managers assess development plans.


Available in eBook

Program Management ComplexityA Competency ModelGinger LevinProject Management Consultant, Lighthouse Point, Florida, USA

J. LeRoy WardESI International, New York, USA


Authored by renowned expert Gunther Ruhe, this book presents methods and tools to apply sound planning for product development and product management. It covers aspects of supporting product release decisions ranging from foundations to methods, tools, and applications. Ruhe provides a guided tour through the release planning, starting with technology and market needs and proceeding to product planning and finally to development projects. Presenting and discussing tool support for all the methods covered, the author supplies case studies that underpin the methodologies with practical examples.

Catalog no. 2620, ISBN: 978-0-8493-2620-2 June 2010, 6-1/8 x 9-1/4, 339 pp. Suggested Price: $94.95 / £59.99

Available in eBook

Product Release PlanningMethods, Tools and ApplicationsGuenther RuheUniversity of Calgary, Alberta, Canada

The next decade will bring a new set of challenges created by changes in the Triple Constraints—population, climate change, and energy. Since most program life cycles last five to ten years, understanding these issues is a must for today’s project, program, and portfolio managers. This book explains how the Triple Constraints will impact project undertakings in the near future. Presenting timely data and forecasts on population and climate change, it supplies a rational basis for addressing the coming problems.

Catalog no. K14552, ISBN: 978-1-4665-0518-6 May 2012, 6-1/8 x 9-1/4 Suggested Price: $69.95 / £44.99

Available in eBook

The New Triple Constraints for Sustainable Projects, Programs, and PortfoliosGregory T. HauganOwner, GLH Incorporated

For managers to excel into a position of leadership, they must develop the soft skills necessary to inspire people to do more with less. Providing a series of tested lessons, this book offers a clear, systematic, and effective way of tactfully directing project managers. It includes real-world examples, survey materials including a high performing team questionnaire, and exercises in conflict resolution, conflict continuum, and team effectiveness. It also provides access to downloadable documents and a podcast to continually reinforce the material.


Available in eBook

Moving from Project Management to Project LeadershipA Practical Guide to Leading GroupsR. Camper BullArmiger International, Madison, New Jersey, USA


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This book examines project management in the context of complexity theory and organizations. With the aim of increasing value to stakeholders and increasing project success rate, contributors explore a systemic and organic approach to projects. Widening the scope of a project manager’s role and the tools and capabilities needed, the text describes a paradigm that is complementary to traditional project management. The text supplies insights from ethnography, philosophy, and complexity theory to provide a broad view of project management.

Catalog no. K14446, ISBN: 978-1-4665-0279-6 May 2012, 6-1/8 x 9-1/4 Suggested Price: $89.95 / £57.99

Available in eBook

Projects and ComplexityDiego CentanniSupreme Group, Edmonton, Alberta, Canada

Describing the challenges and opportunities of communication in a project environment, this detailed guide highlights the range of tools available to the project manager and instructs on their effective use and application. Written from a practical standpoint, this book provides the tools and best practices needed for successful communication management. It deals primarily with written communication, including plans, reports, guidelines, procedures, messages, and presentations. Using easy to understand language, this book highlights the various project communication tools available for use including email and PowerPoint®.


Available in eBook

The Project Manager’s Communication ToolkitShankar JhaCognizant Technology Solutions

As more and more organizations realize the importance of project management, the need for training in this area increases. Covering all major phases, this textbook presents the tools and techniques used in each stage of project management from a pedagogical perspective. Using end-of-chapter exercises, software tools, case studies, and graphical representations to supplement concepts, the author presents complete coverage of a wide range of topics, including planning, organization, scheduling, resource allocation, control, systems engineering, economics, decision analysis, and Lean and Six Sigma techniques.

Catalog no. 83198, ISBN: 978-1-4200-8319-4 December 2011, 7 x 10, 587 pp. Suggested Price: $99.95 / £63.99

Available in eBook

Textbook

Project ManagementSystems, Principles, and ApplicationsAdedeji B. BadiruAir Force Institute of Technology, Dayton, Ohio, USA


Emphasizing the power of up-front planning to prevent projects from imploding, this book explains the tools and concepts of Design for Six Sigma (DFSS) in an easy to understand style. By adding a layer of statistical methods and tools to the front-end of a project, DFSS augments the standard Six Sigma process to ensure that a project fully meets customers’ needs so readers can reduce or even avoid the delays caused by new requirements and rework after implementation. Detailed case studies demonstrate project management fundamentals and warns of common pitfalls.


Available in eBook

Project Management Tools and Techniques for SuccessChristine B. TayntorIndependent Consultant, Cheyenne, Wyoming, USA

Following and expanding on PMI’s Project Management Body of Knowledge (PMBOK®), this classroom-tested text provides a complete overview of project management theory. It translates the abstract model vocabulary and processes from A Guide to the Project Management Body of Knowledge (PMBOK® Guide), Fourth Edition into accessible discussions. Filled with end-of-chapter questions, scheduling and budgeting problems, scoping projects, and sample worksheets illustrating various analytical tools and management decisions, the book is ideal for classroom use and essential reading for those seeking project management certification.


Available in eBook

Textbook

Project Management Theory and PracticeGary L. RichardsonUniversity of Houston, Texas, USA

This book explains how to apply the time-tested principles of project management to maximize limited resources and ensure the highest possible quality of care. It dissects the project process and provides the tools and techniques required to successfully plan, execute, and control any healthcare-based project. From identifying stakeholders to constructing a project plan, the text covers the spectrum of project planning activities. Complete with chapter summaries, exercises, helpful hints, review questions, and case studies, it illustrates applications across a range of healthcare settings.


Available in eBook

Project Management for HealthcareDavid ShirleyGraduate Faculty, New England College, Henniker, New Hampshire, USA


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The 12 Pillars of Project Excellence helps readers transform the theory of project management from the age of command, control, and chaos to a solid practice of project leadership that engages, empowers, and enlightens. Asking tough questions about the current state of project management, it provides powerful tools for organizational and self assessment on the accompanying CD. The author unveils novel solutions and breakthrough concepts based on the lessons learned from leading over 300 successful projects to help readers chart the most efficient path to the pinnacle of project leadership.

Catalog no. K12221, ISBN: 978-1-4398-4912-5 October 2011, 8-1/2 x 11, 691 pp., Soft Cover Suggested Price: $64.95 / £40.99

The 12 Pillars of Project ExcellenceA Lean Approach to Improving Project ResultsAdil F. DalalCEO, Pinnacle Process Solutions Intl., Cedar Park, Texas, USA

Focusing on systems architecting for business enterprises, this scenario-driven guide is derived from industry-training classes taught by the author at the Embedded Systems Institute in Norway. Suitable for graduate students and practicing engineers in the industry, the book places the processes of systems architecting in a broader context by juxtaposing the relationship of the systems architect with enterprise and management. Written in an approachable style, it includes end-of-chapter exercises and offers access to ancillary material online.


Available in eBook

Textbook

Systems ArchitectingA Business PerspectiveGerrit MullerEmbedded System Institute, The Netherlands

Based on the authors 45 years of experience, this book examines the activities that must take place in the development of any system between the completion of the requirements work and the verification of work. It provides insight into complex problems, focusing on the boundary conditions that exist between the knowledge domains of the specialized engineers populating a program and the product domains related to the product being developed by different teams on a program. The text explores the role of the system engineer in design, material procurement, and manufacturing.


Available in eBook

System SynthesisProduct and Process DesignJeffrey O. GradyJOG System Engineering, Inc., San Diego, California, USA

The second edition of this award-winning reference provides step-by-step instructions for establishing and maturing a project management office (PMO). Concise and easy to read, it covers the four primary areas of knowledge and practice regarding the PMO. Winner of a David I. Cleland Project Management Literature Award, the first edition introduced the concept of PMO as a strategic resource. This edition adds reporting on cutting-edge research on the status and roles of today’s PMO, highlights best practices, and includes case studies of award-winning PMOs.


Available in eBook

The Strategic Project OfficeSecond EditionJ. Kent CrawfordFounder & CEO, Project Management Solutions, Inc.

Series: PM Solutions Research

Scrum is an agile development methodology that is quickly gaining pace as a mainstream method in the software industry. This book highlights its practice and interweaves project experience with mandatory Scrum methods. Each chapter illustrates a particular aspect of Scrum and its application. Using a case study throughout, the authors detail how to implement agile practices in a corporation. They also discuss the need for a different kind of contract mechanism, which needs to be put in place with different metrics and estimation techniques.

Catalog no. K11330, ISBN: 978-1-4398-2699-7 May 2012, 6-1/8 x 9-1/4, 275 pp., Soft Cover Suggested Price: $49.95 / £31.99

Available in eBook

Scrum Software DevelopmentJagdish Bhandarkar & J. SrinivasInfosys Technologies Ltd., Bangalore, India


Originally created for software development, scrum provides project managers with the flexibility needed to meet ever-changing consumer demands. Presenting a modified version of the agile software development framework, Scrum Project Management introduces Scrum basics and explains how to apply this adaptive technique to effectively manage a range of programs and complex projects. It supplies proven planning methods for controlling project scope, includes scrum tracking methods, and also explains how to use earned value management, critical path, and PERT in the context of Scrum.


Available in eBook

Scrum Project ManagementKim H. Pries & Jon M. QuigleyCo-Founders, Value Transformation, LLC, Texas, USA

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The need for better emergency management policies, procedures, and cooperation among nations is evident. Bringing together the contributions of international experts, this volume demonstrates ways to recognize and reduce regional infrastructure vulnerability by building secure networks of collaboration within different areas of the world. The book presents the work of researchers and practitioners who examine the ways different societies have used innovative methods to cope with their vulnerabilities to disaster.


Available in eBook

Comparative Emergency ManagementExamining Global and Regional Responses to DisastersEdited by

DeMond Shondell Miller & Jason David RiveraRowan University, Glassboro, New Jersey, USA

Presenting the underlying methodologies and concepts required for successful penetration testing, this book discusses the process of penetration testing from both consultative and technical perspectives. It provides an overview of the common tools and exploits used by attackers along with the rationale for why they are used. It depicts attack scenarios to show the complete cycle of attack from the hacker’s perspective. The methodology detailed provides a comprehensive solution to meeting the objectives of penetration testing—including deliverables and the final report.


Available in eBook

CISO’s Guide to Penetration TestingA Framework to Plan, Manage, and Maximize BenefitsJames S. TillerRaleigh, North Carolina, USA

Based on the authors’ dozens of years in the industry, this handbook provides gaming security professionals with the means to mitigate the myriad security threats facing the gaming world. Providing a complete resource for the professional, they detail the most common risks, threats, and scams—internal and external—and supply the appropriate security response. They cover physical security techniques as well as statistical information and metrics used to monitor key operations and transactions. They also detail essential investigation tools, such as interview techniques and evidence gathering.

Catalog no. AU7827, ISBN: 978-1-4200-8782-6 October 2010, 7 x 10, 322 pp. Suggested Price: $83.95 / £53.99

Available in eBook

Casino Security and Gaming SurveillanceDerk J. BossConsultant, Newburgh, Indiana, USA

Alan W. ZajicConsultant, Wadsworth, Nevada, USA

Supplying a high-level overview of how to protect your company’s physical and intangible assets, this book explains how to enlist the assistance of your employees as the first line of defense in safeguarding company assets and mitigating security risks. It reviews key topics surrounding computer security and provides detailed instruction on how to put together an effective security awareness team. Requiring no previous networking or programming experience, the book specifies managers’ and employees’ roles in establishing a company-wide culture of security awareness.


Available in eBook

Asset Protection through Security AwarenessTyler Justin SpeedElectronics International, Oregon, USA

This volume enables security professionals to structure the best security program designed to meet the complex needs of an entire organization. It takes into account the organization’s business goals as well as the controls, processes, and units already in existence. The book explains how an organization can develop an adaptive security program closely aligned to business needs, making it an enabling force that helps the organization achieve its goals and objectives.

Catalog no. AU7052, ISBN: 978-0-8493-7052-6 November 2010, 6-1/8 x 9-1/4, 482 pp. Suggested Price: $79.95 / £49.99

Available in eBook

Adaptive Security Management ArchitectureJames S. TillerRaleigh, North Carolina, USA

Total Quality Management (TQM) tools alone are insufficient to guarantee successful endeavors. Project management expertise is also required to make the most of the information gleaned from TQM activities. This book shows you how to apply project management tools in conjunction with TQM activities and projects. It covers the application of TQM tools to the project management discipline by treating it as a process with deliverables. For the section on the application of TQM to scrum, the authors demonstrate how these analytical methods can be used on the data produced within a scrum project.


Available in eBook

Total Quality Management for Project ManagementKim H. Pries & Jon M. QuigleyCo-founders, Value Transformation, LLC, Texas, USA

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From officially sanctioned, high-tech operations to budget spy cameras and cell phone video, the third edition of this bestselling handbook reflects the rapid growth in the surveillance industry. The only comprehensive work chronicling the background and current applications of a broad range of surveillance technologies, this fully revised and expanded edition offers the latest in surveillance and privacy issues, including workplace and school privacy, front yard privacy, and transportation security issues. It addresses social media, GPS circuits in cell phones and PDAs, new GIS system use, Google street view technology, as well as other emerging developments.


Available in eBook

Handbook of Surveillance TechnologiesThird EditionJ.K. PetersenComputer Consultant, Writer, Educator, Bellingham, Washington, USA

Focusing on major changes in policing across the globe, this book examines the effects of pressures created by terrorism and transnational crime, social and political transformations within countries, and funding constraints. The book consists of case studies from contributors that include high level police executives, practitioners, and academics from universities in North and South America, Europe, Africa, Asia, Australia. The contributors address policing in developing countries, transitioning from war to peace time policing, the effects of terrorism and national security, problem oriented policing, private policing, police accountability, gender issues, and democratic influences.

Catalog no. 65904, ISBN: 978-1-4200-6590-9 April 2012, 6-1/8 x 9-1/4, 350 pp. Suggested Price: $99.95 / £63.99

Available in eBook

Global Environment of PolicingEdited by

Dilip K. Das, Darren Palmer, & Michael M. Berlin

Detailing a proven approach for establishing and implementing a comprehensive information security program, this book integrates compliance review, technical monitoring, and remediation efforts to explain how to achieve and maintain compliance with Federal Information Security Management Act (FISMA) requirements. Based on the author’s experience developing, implementing, and maintaining enterprise FISMA-based information technology security programs at three major federal agencies, the book provides workable solutions for establishing and operating an effective security compliance program.

Catalog no. AU8291, ISBN: 978-1-4200-7829-9 March 2011, 6-1/8 x 9-1/4, 345 pp. Suggested Price: $79.95 / £49.99

Available in eBook

FISMA Principles and Best PracticesBeyond CompliancePatrick D. HowardChief Information Security Officer, Nuclear Regulatory Commission, USA

The Encyclopedia of Information Assurance presents an up-to-date collection of peer-reviewed articles and references written by authorities in their fields. From risk management and privacy to auditing and compliance, the encyclopedia’s four volumes provide comprehensive coverage of the key topics related to information assurance. Placing the wisdom of leading researchers and practitioners at your fingertips, this authoritative reference provides the knowledge and insight needed to avoid common pitfalls and stay a step ahead of evolving threats. This encyclopedia is also available in an online version.

Catalog no. AU6620, ISBN: 978-1-4200-6620-3 December 2010, 8-1/2 x 11, 3860 pp. Suggested Price: $1195.00 / £765.00

Encyclopedia of Information Assurance - 4 Volume Set (Print Version)Edited by

Rebecca HeroldRebecca Herold, LLC, Van Meter, Iowa, USA

Marcus K. RogersPurdue University, West Lafayette, Indiana, USA

As Industrial Control Systems (ICS) become Internet-facing, they expose crucial services to attack. Explaining how to develop and implement an effective cybersecurity program for ICS, this book provides the tools to ensure network security without sacrificing efficiency and functionality. Starting with an introduction to ICS, it discusses business, cost, competitive, and regulatory drivers and the conflicting priorities of convergence. It explains why security requirements differ from IT to ICS and explains when standard IT security solutions can be used and where SCADA practices are required.


Available in eBook

Cybersecurity for Industrial Control SystemsSCADA, DCS, PLC, HMI, and SISTyson MacaulaySecurity Liaison Officer, Bell Canada

Bryan SingerPrincipal Consultant, Kenexis Consulting Corporation

Cyber Security Essentials provides a clear understanding of the concepts behind prevalent threats, tactics, and procedures. The team of security professionals from VeriSign’s iDefense® Security Intelligence Services supply an extensive review of the computer security landscape. They addresses more than 75 key security concepts in a series of concise, well-illustrated summaries designed for most levels of technical understanding Accessible to those new to cyber security, its comprehensive nature makes it ideal for experts who need to explain how computer security works to non-technical staff..

Catalog no. K12343, ISBN: 978-1-4398-5123-4 December 2010, 6-1/8 x 9-1/4, 341 pp., Soft Cover Suggested Price: $69.95 / £44.99

Available in eBook

Cyber Security EssentialsEdited by

James Graham, Ryan Olson, & Rick HowardVerisign iDefense Security Intelligence Services, Dulles, Virginia, USA

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Information Security Risk AnalysisThird EditionThomas R. PeltierThomas R. Peltier Associates, Wyandotte, Michigan, USA

Authored by renowned security expert and certification instructor Thomas Peltier, this authoritative reference provides readers with the knowledge and the skill-set needed to achieve a highly effective risk analysis assessment in a matter of days. Peltier demonstrates how to identify threats and then determine if those threats pose a real risk. Supplemented with online access to user-friendly checklists, forms, questionnaires, sample assessments, and other documents, this work is truly a one-stop, how-to resource for industry and academia professionals.


Available in eBook


Security practitioners must be able to build a cost-effective security program, while at the same time meet the requirements of government regulations. This book lays out these regulations in simple terms and explains how to use the control frameworks to build an effective information security program and governance structure. It discusses how an organization ensures that the information is protected—from the Board of Directors to the Keyboard, or end user, delineating the role each.


Available in eBook

Information Security Governance SimplifiedFrom the Boardroom to the KeyboardTodd FitzgeraldMilwaukee, Wisconsin, USA

Containing the complete contents of Volumes 1-6, The Information Security Management Handbook, 2012 CD-ROM Edition is an authoritative resource that is linked, searchable by keyword, and organized under the CBK® domains. In addition to the complete contents of the set, the CD includes an extra volume’s worth of information—including chapters from other security and networking

books that have never appeared in the print editions.

Catalog no. K14130, ISBN: 978-1-4398-9209-1 June 2012, CD-ROM Suggested Price: $199.95 / £127.00

Available in eBook

Get Volumes 1-6 and More on a Single CD

Information Security Management Handbook2012 CD-ROM

Visit www.crcpress.com for more information on prior editions.


Available in eBook

Sixth Edition, Volume 5Catalog no. K12468, ISBN: 978-1-4398-5345-0 September 2011, 7 x 10, 558 pp. Suggested Price: $89.95 / £57.99

Available in eBook

2011 CD-ROM Edition Catalog no. K12454, ISBN: 978-1-4398-5320-7 October 2011, CD-ROM Suggested Price: $199.95 / £127.00

Sixth Edition, Volume 4Catalog no. K11003, ISBN: 978-1-4398-1902-9 June 2010, 7 x 10, 529 pp. Suggested Price: $99.95 / £63.99

Available in eBook

Available in print or on CD-ROM

Updated annually to keep up with the increasingly fast pace of change in the field, the Information Security Management Handbook is the single most comprehensive and up-to-date resource on information security (IS) and assurance. Facilitating the up-to-date understanding required of all IS professionals, the Information Security Management Handbook, Sixth Edition, Volume 6 reflects the latest changes in information security and the CISSP® Common Body of Knowledge (CBK®).

This edition updates the benchmark Volume 1 with a wealth of new information to help IS professionals address the challenges created by complex technologies and escalating threats to information security. Topics covered include access control, physical security, cryptography, application security, operations security, and business continuity and disaster recovery planning. The updated edition of this bestselling reference provides cutting-edge reporting on advanced persistent threats, new HIPAA requirements, social networks, virtualization, and SOA.

Information Security Management HandbookSixth Edition, Volume 6Edited by

Harold F. Tipton, CISSPHFT Associates, Villa Park, California, USA

Mickie Krause Nozaki, CISSPLaguna, California, USA

Investigations in the WorkplaceSecond EditionEugene F. FerraroBusiness Controls, Inc., Golden, Colorado, USA

Workplace investigations require a variety of skills and knowledge of criminal, civil, and employment law. This volume examines industry best practices in this challenging discipline. Completely updated, this edition includes new sections on investigative policy, policy developments, credibility determinations, the use of workplace hotlines, neuro-linguistic interviewing, and court judgments and judgment enforcement. New flow charts and diagrams are included to illustrate concepts. Security professionals, lawyers, investigators, and human resources professionals will find a wealth of knowledge as to the tips and traps associated with workplace investigations.


Available in eBook

Loss Control AuditingA Guide for Conducting Fire, Safety, and Security AuditsE. Scott DunlapEastern Kentucky University, Richmond, USA


A comprehensive resource for those developing and executing a loss control audit program, this book considers: workplace safety, physical security, and life safety and fire service. Written for professionals in loss prevention and safety management as well as those studying the field, this reference includes core auditing issues that are addressed in the mainstream by loss control professionals and provides insight on the implementation of an auditing program within organizations. It illustrates audit scoring methodologies and presents sample audit formats.


Available in eBook

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Managing an Information Security and Privacy Awareness and Training ProgramSecond EditionRebecca HeroldRebecca Herold, LLC, Van Meter, Iowa, USA

Named one of the Best Privacy Advisers in the World by Computerworld magazine, Rebecca Herold provides authoritative coverage of what it takes to create an effective information security and privacy awareness training program. She details a proven framework for creating a training program that is compliant with applicable laws and supplies case studies from a range of businesses and industries. The book includes 250 awareness activities ideas and 42 helpful tips for trainers.


Available in eBook

Managing the Insider ThreatNo Dark CornersNick CatrantzosColorado Technical University, Colorado Springs, USA

This is among the first books to treat insider threat defense as a management challenge. It offers practical tips on how to develop a positive work culture, utilize metrics, improve personnel assessments, and identify warning indicators. It explains how to utilize a host of techniques to combat potential internal dangers. Addressing the area the Secret Service, FBI, and NSA termed the Number 1 security threat to organizations and enterprises, the author combines theory with real-world practices to counter insider threats. Chapters cover IT/information security, but also focus on other internal threats to security.


Available in eBook

Mobile Device SecurityA Comprehensive Guide to Securing Your Information in a Moving WorldStephen FriedPewaukee, Wisconsin, USA

Explaining how mobile devices can create a backdoor to security threats, this book details actions that can be taken to defend against these threats. It takes readers through the policy, process, and technology decisions that must be made. Highlighting the risks inherent when mobilizing data, the text supplies a proven methodology for identifying, analyzing, and evaluating these risks. It examines the methods used to store and transport mobile data and illustrates how the security of data changes as it moves from place to place.



Virtual activities made possible by high-bandwidth internet connectivity have changed societal behavior. As a result, employers, investigators, and intelligence analysts must adopt better strategies for internet searching in order to protect information assets. Addressing legal, policy, privacy, and management issues, this book provides a procedural framework for effective internet searching in investigations and intelligence. The text describes the proper use of internet vetting, investigations, and open-source intelligence and offers solutions to common stumbling blocks that prevent the adoption of appropriate defenses against those who misuse information systems.


Available in eBook

Internet Searches for Vetting, Investigations, and Open-Source IntelligenceEdward J. AppeliNameCheck LLC, Bethany Beach, Delaware, USA

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Unveiling best practices and little-known trade secrets for private sector security investigations, the third edition of this popular text provides complete coverage of the investigative process. This updated edition covers emerging technology, revised legal and practical considerations for conducting interviews, and new information on case evaluation. Written by a recognized expert, it covers techniques that can be applied to fraud, insurance, private, corporate, and criminal investigations. It details the collection and preservation of evidence, the handling of witnesses, surveillance techniques, background investigations, and report writing.

Catalog no. AU8569, ISBN: 978-1-4200-8569-3 February 2010, 7 x 10, 352 pp. Suggested Price: $72.95 / £45.99

Available in eBook

Textbook

Private Security and the Investigative ProcessThird EditionCharles P. NemethJohn Jay College of Criminal Justice, The City University of New York, USA

Detailing procedures that will help your team perform better risk assessments and aggregate results into more meaningful metrics, Practical Risk Management for the CIO approaches information risk management through improvements to information management and information security. It provides easy-to-follow guidance on how to effectively manage the flow of information and incorporate both service delivery and reliability. Clarifying common misunderstandings about the risks in cyberspace, this book provides the foundation required to make more informed decisions and effectively manage, protect, and deliver information to your organization and its constituents.


Available in eBook

Practical Risk Management for the CIOMark ScherlingM3P Consulting, Inc., Canada

Covering information security metrics, this book provides practical advice on how to specify, develop, use, and maintain a more meaningful and useful system of metrics. It explains how to use metrics to identify problem areas and drive security improvements. With a focus on measurement, the author discusses metrics that support an information security management system that complies with ISO/IEC 27001. The text introduces capability maturity metrics that can be used to measure and drive continuous improvement in information security. It also introduces the PRAGMATIC mnemonic to help practitioners choose better metrics.


Available in eBook

Practical Information Security MetricsW. Krag Brotby and Gary Hinson

Securing information from insider threats needs to start early. Policies and procedures need to be in place to mitigate the risks associated with an insider prior to establishing trust. Once trust is established, expectations must be set. Laying out policies, procedures, and technologies necessary to prevent, detect, and react to insider threats, this book is indispensable for those interested in taking a best practice approach to securing against the insider threat. Focusing on technology, the text takes a holistic approach to ensuring the confidentiality, availability, and integrity of information.


Available in eBook

Policies, Procedures, and Technologies to Defend Against the Insider ThreatGennaro ScaloInformation Security, Bridgeport, Connecticut, USA

Preparing professionals for certification and job readiness, the Official (ISC)²® Guide to CISSP® ISSMP® CBK® supplies a complete overview of the management topics related to information security. It provides for an expanded enterprise model of security and management that delves into project management, risk management, and continuity planning. Facilitating the mastery of the five ISSEP domains required for certification, this book will help readers prepare for the CISSP-ISSMP certification exam and provide them with a foundation to enhance their career path.

Catalog no. AU9443, ISBN: 978-1-4200-9443-5 April 2011, 6-1/8 x 9-1/4, 468 pp. Suggested Price: $79.95 / £49.99

Available in eBook

Official (ISC)2® Guide to the ISSMP® CBK®

Edited by

Harold F. TiptonHFT Associates, Villa Park, California, USA

Series: (ISC)2 Press

This book introduces a novel Noiseless Steganography Paradigm (Nostega) that camouflages messages in a form of unquestionable data in the generated cover. It presents several methodologies. The first is a novel cover type, while the second pursues popular games such as chess to conceal messages. The third methodology pursues the linguistics path to generate text-cover. The final methodology is also a linguistic steganography type that conceals messages by manipulating automatic summarization techniques to conceal data in textual summaries. The author discusses implementation and steganalysis validation of these methodologies.


Available in eBook

Noiseless SteganographyThe Key to Covert CommunicationsAbdelrahman DesokyConsultant, Baltimore, Maryland, USA

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Few people are better able to describe how to survive in a war zone than those who have lived it first-hand. Presenting accounts by military and police officers, this book offers an inside look at the lives of the officers and the local people living in the war zone environment. Covering many facets of daily life, the book examines topics such as surviving extreme temperatures and staying healthy, interacting with the indigenous population, adjusting to the challenges of limited technology and resources, and protecting oneself from the imminent threat of violence.


Available in eBook

Surviving the International War ZoneSecurity Lessons Learned and Stories from Police and Military Peacekeeping ForcesRobert R. RailEddyville, Kentucky, USA

Philip P. Purpura, recently selected by Security Magazine as one of the Top 25 Most Influential People in the Security Industry, shares his experience in the industry to provide basic theory and real-world methodologies that security practitioners can apply to scenarios they encounter. Using real-world examples, each chapter begins with learning objectives and a list of key terms and ends with discussion questions, role-playing exercises, and links to relevant websites. The book offers a foundation for understanding and implementing best practices to effectively protect people, assets, and organizations.

Catalog no. AU2839, ISBN: 978-1-4200-9283-7 October 2010, 7 x 10, 637 pp. Suggested Price: $72.95 / £45.99

Available in eBook

Textbook

SecurityAn IntroductionPhilip P. PurpuraFlorence-Darlington Technical College, South Carolina, USA

Clarifying the purpose of strategy in an information security program, this book explains how to select, develop, and deploy the security strategy best suited to an organization. It focuses on security strategy planning and execution to provide a comprehensive look at the structures and tools needed to build a security program that enables and enhances business processes. Divided into two parts, the first part considers business strategy and the second part details specific tactics that support the implementation of strategic planning initiatives, goals, and objectives.


Available in eBook

Security StrategyFrom Requirements to RealityBill StackpoleMicrosoft Corporation, Redmond, Washington, USA

Eric OksendahlPort Orchard, Washington, USA

Picking up where the bestselling first edition left off, this second edition explains how to conduct an effective risk assessment. Supplying wide-ranging coverage that includes security risk analysis, mitigation, and risk assessment reporting, it provides the tools needed to solicit and review the scope and rigor of risk assessment proposals with competence and confidence. Trusted to assess security for leading organizations and government agencies, including the CIA, NSA, and NATO, Douglas Landoll unveils the little-known tips, tricks, and techniques used by savvy security professionals in the field.


Available in eBook

The Security Risk Assessment HandbookA Complete Guide for Performing Security Risk Assessments, Second EditionDouglas LandollLantego, LLC, Austin, Texas, USA

With organizations facing growing security challenges from both automated and manual attacks, these incidents now represent more of a threat to the bottom line than ever before. This book explains the problems in corporate information security and how to solve them. Based on more than a decade of global experience, the author explains how the industry has changed for the worst and how the loss of analytical skills has led the corporate world on a collision course with fiends who seek unlawful financial gain from hacking.


Available in eBook

Security De-EngineeringSolving the Problems in Information Risk ManagementIan TibbleCTO, Seven Stones, Jakarta Seletan, Indonesia

Facing security problems on many fronts, including external and internal theft, operational and paperwork errors, vendor error, and Organized Retail Crime (ORC), retail security practitioners must be well-versed on the cause and effect of each problem. This book provides an understanding of the fast-paced world of retail loss prevention, the day-to-day challenges retailers encounter, and solutions for the threats facing this multifaceted business. It also explains how to successfully assemble a loss prevention department and program.

Catalog no. AU9006, ISBN: 978-1-4200-9006-2 December 2010, 6-1/8 x 9-1/4, 274 pp. Suggested Price: $83.95 / £53.99

Available in eBook

Retail Security and Loss Prevention SolutionsAlan GreggoPrinciple and Founder PROFITRx, Cincinnati, Ohio, USA

Millie KresevichLakewood, Ohio, USA

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Vein Pattern RecognitionA Privacy-Enhancing BiometricChuck Wilsonii2P, Southlake, Texas, USA

One of the most promising biometric technologies, vein pattern recognition (VPR) is more accurate than other biometric methods, offers greater resistance to spoofing, and focuses on people. Exploring privacy issues and the general concept of personal identity, this book delves into real-world biometrics applications and discusses the emergence of this reliable but underutilized technology. The author, an industry veteran, presents the myriad applications of VPA technology and its current implementations—including its widespread use in the Japanese banking industry for accessing cardholder accounts.


Available in eBook

Actuarial Mathematics and Life-Table StatisticsEric V. SludUniversity of Maryland, College Park, USA

This text covers life tables, survival models, and life insurance premiums and reserves. It presents the actuarial material conceptually with reference to ideas from other mathematical studies, allowing readers with knowledge in calculus to explore business, actuarial science, economics, and statistics. Each chapter contains exercise sets and worked examples, which highlight the most important and frequently used formulas and show how the ideas and formulas work together smoothly. Illustrations and solutions are also provided.


Available in eBook

Textbook

Applied Statistics for Business and EconomicsRobert M. LeekleyIllinois Wesleyan University, Bloomington, USA

This text offers an effective introduction to some of the most basic and powerful techniques available for understanding their world. Numerous interesting and important examples reflect real-life situations and calculations can be performed using any standard spreadsheet package. To help with the examples, the author offers both actual and hypothetical databases on his website http://iwu.edu/~bleekley. After reading the book, readers will be able to summarize data in insightful ways using charts, graphs, and summary statistics as well as make inferences from samples, especially about relationships.


Available in eBook

Bayesian Model Selection and Statistical ModelingTomohiro AndoKeio University, Kanagawa, Japan

Statistics: A Series of Textbooks and Monographs

Along with practical applications, this book presents an array of Bayesian inference and model selection procedures. It explains the concepts, illustrates the derivations of various Bayesian model selection criteria through examples, and provides R code for implementation. The R code is available for download on the book’s website. The text also applies Bayesian model averaging to many problems and compares the different types of simulation-based Bayesian model selection criteria, including the numerical calculation of Bayes factors, the Bayesian predictive information criterion, and the deviance information criterion.


Available in eBook


This book addresses the challenges of developing a comprehensive security program in the interrelated environment of emergency management, continuity of operations, continuity of business, and supply chain management. It provides a theoretical framework for the operationalization of transportation security. The text covers a broad range of topics, including natural hazards, technological hazards, and human-caused hazards to equip professional transportation managers with the knowledge, skills, and abilities to effectively manage the security of transportation assets.


Available in eBook

Transportation Security HandbookDaniel C. Goodrich and Frances L. Edwards

Written by professionals with first-hand experience, this volume offers best practices, lessons learned, and specific instruction on how to fortify possible suicide bombing targets to reduce casualties. It explains how suicide bombers operate and what weapons they are likely to employ. It demystifies common myths about suicide bombers that jeopardize successful interdiction. With case studies and photos depicting the aftermath of actual bombing scenes, the book illustrates what one might encounter immediately after a bombing—explaining what each first responder should and should not do.


Available in eBook

Terrorist Suicide BombingsAttack Interdiction, Mitigation, and ResponseMordecai DzikanskyNYPD Detective First Grade (Ret.), Global Terror and Security Consultant, Ra’anana, Israel

Gil KleimanIsrael National Police Superintendent (Ret.), Jerusalem, Israel

Robert SlaterJerusalem, Israel

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This book discusses the evaluation of behavioral and social science hypotheses that are more informative than traditional null and alternative hypotheses. Requiring minimal prerequisite knowledge of multivariate statistics, it provides relevant information for researchers in the social and behavioral sciences. The text considers Bayesian and classical approaches and pays considerable attention to sample size determination. An associated website contains free software, software manuals, the data and command files used for the software illustrations in the book, and the unpublished papers referenced in the book.

Catalog no. K13785, ISBN: 978-1-4398-8051-7 October 2011, 7 x 10, 241 pp. Suggested Price: $79.95 / £49.99

Available in eBook

Informative HypothesesTheory and Practice for Behavioral and Social ScientistsHerbert HoijtinkUniversity Utrecht, The Netherlands

Series: Chapman & Hall/CRC Statistics in the Social and Behavioral Sciences

This handbook brings together both background material and new methodological and applied results that are extremely important to the current and future frontiers in empirical economics and finance. Well-recognized experts emphasize inferential issues that transpire in the analysis of cross-sectional, time series, and panel data-based empirical models in economics, finance, and related disciplines. Containing previously unpublished material on econometrics, the book focuses on micro (cross-section), macro and financial (time series), and panel data models. It provides a balanced viewpoint of different philosophical positions and statistical tools.

Catalog no. C7035, ISBN: 978-1-4200-7035-4 December 2010, 6-1/8 x 9-1/4, 532 pp. Suggested Price: $149.95 / £95.00

Available in eBook

Handbook of Empirical Economics and FinanceEdited by

Aman UllahUniversity of California, Riverside, USA

David E. A. GilesUniversity of Victoria, British Columbia, Canada


Extreme value theory (EVT) provides tools for assessing risk of highly unusual developments, such as financial market crashes. This book presents a synthesis of recent research, with emphasis on dependent observations. It concentrates on modern topics, such as compound Poisson approximation, processes of exceedances, and nonparametric estimation methods. Along with examples from finance and insurance that illustrate the methods, the book includes over 200 exercises, making it useful as a reference book, self-study tool, or comprehensive course text.


Available in eBook

Extreme Value Methods with Applications to FinanceSerguei Y. NovakMiddlesex University, London, UK

Series: Chapman & Hall/CRC Monographs on Statistics & Applied Probability

Providing a toolkit of analytical methods, this book shows how asymptotics, when coupled with numerical methods, becomes a powerful way to better understand the techniques used in probability and statistics. It describes core ideas in statistical asymptotics; covers Laplace approximation, the saddle-point method, and summation of series; and includes vignettes of various people from statistics and mathematics whose ideas have been instrumental in the development of the subject. The author supplements some topics with relevant Maple™ commands and provides a list of common series and products.

Catalog no. C5904, ISBN: 978-1-58488-590-0 May 2010, 6-1/8 x 9-1/4, 357 pp. Suggested Price: $94.95 / £59.99

Available in eBook

Expansions and Asymptotics for StatisticsChristopher G. SmallUniversity of Waterloo, Ontario, Canada


This book is a focused resource on the analysis of economic time series as it pertains to modeling and seasonality. It presents cutting-edge research that would otherwise be scattered throughout diverse peer-reviewed journals. This compilation of 21 chapters showcases the cross-fertilization between the fields of time series modeling and seasonal adjustment, as is reflected both in the contents of the chapters and in their authorship, with contributors coming from academia and government statistical agencies.


Available in eBook

Economic Time SeriesModeling and SeasonalityEdited by

William R. Bell, Scott H. Holan, & Tucker S. McElroy

Introductory in its approach, this text covers essential aspects of research methods. The author emphasizes major topics, such as experimental design, scale construction techniques, testing reliability and validity, as well as the application of univariate, bivariate, and multivariate tools in data analysis. Step-by-step details of the application of the SPSS, along with screenshots, are included to illustrate the application of tools to analyze and interpret research data. The book covers pre-, quasi-, true-, and complex experimental design forms. Each chapter contains descriptive questions, multiple-choice questions, true/false statements, and exercises.


Available in eBook

Textbook

A Concise Introduction to Business Research MethodsConcepts and Tools using SPSSD. IsraelSchool of Business & Human Resources, Jharkhand State, India

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Addressing what are sometimes thought of as two different subjects, this book presents statistics as simply an application of probability. It provides a comprehensive introduction to uncertainty principles and the theory of Bayesian statistics. Each chapter introduces a new concept or assumption and then explores the consequences of that new assumption when added to those already made. Chapters end with a summary and exercises. Employing just-in-time mathematics, the author introduces mathematical ideas just before they are applied to advance the main argument.


Available in eBook

Principles of UncertaintyJoseph B. KadaneCarnegie Mellon University, Pittsburgh, Pennsylvania, USA

Series: Chapman & Hall/CRC Texts in Statistical Science

This book offers a one-stop resource for performing quantitative risk analyses. The authors provide practical case studies along with detailed instruction and illustration of the features of ModelRisk®, the most advanced risk modeling spreadsheet software currently available. The specific examples in the text demonstrate a number of cutting-edge tools and techniques that are very powerful in risk analysis but are not available in other spreadsheet simulation programs. The book covers modeling complex correlations, aggregating uncertainty and variability, and estimating parameter and model uncertainty.


Available in eBook

Practical Spreadsheet Risk Modeling for ManagementDale Lehman, Huybert Groenendaal, & Greg Nolder

Offering an ideal balance of applications and calculations, this book incorporates the application background of finance and insurance with the theory and applications of Monte Carlo methods. It presents recent methods and algorithms, including the multilevel Monte Carlo method, the statistical Romberg method, and the Heath–Platen estimator, as well as recent financial and actuarial models, such as the Cheyette and dynamic mortality models. The book enables readers to find the right algorithm for a desired application and illustrates complicated methods and algorithms with simple applications.

Catalog no. C7618, ISBN: 978-1-4200-7618-9 February 2010, 6-1/8 x 9-1/4, 484 pp. Suggested Price: $94.95 / £59.99

Available in eBook

Monte Carlo Methods and Models in Finance and InsuranceRalf KornUniversity of Kaiserslautern, Germany

Elke KornIndependent Mathematical Consultant, Stelzenberg, Germany

Gerald KroisandtFraunhofer ITWM, Kaiserslautern, Germany


This book covers important topics in econometrics. It discusses methods for efficient estimation in models defined by unconditional and conditional moment restrictions, inference in misspecified models, generalized empirical likelihood estimators, and alternative asymptotic approximations. The first chapter provides a general overview of established nonparametric and parametric approaches to estimation and conventional frameworks for statistical inference. The next several chapters focus on the estimation of models based on moment restrictions implied by economic theory. The final chapters cover nonconventional asymptotic tools that lead to improved finite-sample inference.


Available in eBook

Methods for Estimation and Inference in Modern EconometricsStanislav AnatolyevNew Economic School, Moscow, Russia

Nikolay GospodinovConcordia University, Montreal, Quebec, Canada

With a focus on the description, modeling, prediction, and signal extraction of times series, this book provides basic tools for analyzing time series that arise in real-world problems. It employs the state-space model as a generic tool for time series modeling and presents convenient recursive filtering and smoothing methods for the state-space models. The author takes a unified approach to model evaluation based on the entropy maximization principle advocated by Dr. Akaike. He covers standard stationary time series models, nonstationary time series models, and simulation methods.


Available in eBook

Introduction to Time Series ModelingGenshiro KitagawaInstitute of Statistical Mathematics, Tokyo, Japan


Providing a flexible framework for data analysis and model building, this text focuses on the statistical methods and models for predicting the expected value of an outcome, dependent, or response variable. It offers an introduction to general and generalized linear models using popular and powerful likelihood techniques. The authors compare general and generalized linear models and cover Gaussian-based hierarchical models and hierarchical generalized linear models. They include may real-world examples and use R throughout to solve the problems. Ancillary materials are available on the book’s website.

Catalog no. C9155, ISBN: 978-1-4200-9155-7 November 2010, 6-1/8 x 9-1/4, 316 pp. Suggested Price: $83.95 / £39.99

Available in eBook

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Introduction to General and Generalized Linear ModelsHenrik Madsen & Poul ThyregodTechnical University of Denmark, Lyngby


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Time SeriesModeling, Computation, and InferenceRaquel PradoUniversity of California, Santa Cruz, USA

Mike WestDuke University, Durham, North Carolina, USA


This text covers the major areas of modern time series models and theory, including time and spectral domain and univariate and multivariate time series methods. It discusses techniques for modeling time series data, such as dynamic graphical models, SMC methods, and nonlinear/non-Gaussian dynamic models. Emphasizing model-based, computationally intensive analysis of structured time series, the authors present analyses of real time series data in numerous examples and case studies. Many of the data sets, R and MATLAB® code, and other material are available on the authors’ websites.

Catalog no. C9336, ISBN: 978-1-4200-9336-0 May 2010, 6-1/8 x 9-1/4, 368 pp. Suggested Price: $94.95 / £59.99

Available in eBook

Enterprise AgilityIntegrating Lean Business-IT Value StreamsSteven C. Bell

Unifying the various IT sub-communities and disciplines, this book provides a collaborative value stream management approach that harnesses the principles and practices of Lean to deliver consistent and measurable value to the enterprise and its customers. It demonstrates how Value Stream Management can help the disparate elements of IT align and complement each other, creating lasting value and stimulating innovation. Each contributor is a subject matter expert. The combined work in this volume supplies a shared vision for value creation.

Catalog no. K14527, ISBN: 978-1-4665-0449-3 June 2012, 7 x 10, 225 pp., Soft Cover Suggested Price: $49.95 / £31.99

Available in eBook


This volume presents current research trends and recent developments in statistical methods for stochastic differential equations. Written to be accessible both to new students and seasoned researchers, each chapter starts with introductions to the topics and builds gradually toward discussing recent research. Chapters are self-contained and written by leading researchers from the field. The book includes applications to finance and econometrics and provides relevant software where applicable.


Available in eBook

Statistical Methods for Stochastic Differential EquationsMathieu Kessler, Alexander Lindner, & Michael SorensenSeries: Chapman & Hall/CRC Monographs on Statistics & Applied Probability

Providing MATLAB® programs and real data sets, this book covers the most widely used probability distributions and stochastic models for use in finance. It discusses hedging in discrete and continuous time, estimation for interest rate models, and measures of risk. Developed from the author’s graduate-level course, the text also explores the implementation of filtering techniques and copula models in finance and presents commonly used stochastic models, such as the Black–Scholes model.


Available in eBook

Statistical Methods for Financial EngineeringBruno RemillardHEC Montreal, Canada


Compatible with SAS version 9, SAS Enterprise Guide, and SAS Learning Edition, this resource describes statistical data mining concepts and methods and includes 13 SAS macro applications for performing complete data mining tasks. Along with many new features in the SAS-specific macro applications, this edition provides access to SAS macros directly from your desktop and offers the ability to create publication quality graphics. Each chapter includes step-by-step instructions for using SAS macros and interpreting the results. Compiled data mining SAS macro files are available for download on the author’s website.


Available in eBook

Statistical Data Mining Using SAS ApplicationsSecond EditionGeorge FernandezUniversity of Nevada, Reno, USA

Series: Chapman & Hall/CRC Data Mining and Knowledge Discovery

Presenting a nonparametric approach to modeling operational risk data, this book offers a practical perspective that combines statistical analysis and management orientations. It covers the statistical theory prerequisites and summarizes important contributions made in the past decade. The authors explain how to implement the new density estimation methods for analyzing the loss distribution in operational risk for banks and insurance companies. They also include SAS and R routines to implement all of the procedures discussed in the text.


Available in eBook

Quantitative Operational Risk ModelsCatalina Bolance, Montserrat Guillen, Jim Gustafsson, & Jens Perch Nielsen

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Information Technology is supposed to enable business performance and innovation, improve service levels, manage change, take advantage of emerging technologies, and maintain quality and stability, all while steadily reducing operating costs. Yet when an enterprise begins a Lean transformation, too often the IT department is either left out or viewed as an obstacle. What is to be done? This book shares practical tips, examples, and case studies to help you establish a culture of continuous improvement to deliver IT operational excellence and business value to your organization.

Catalog no. K10912, ISBN: 978-1-4398-1756-8 September 2010, 6 x 9, 370 pp. Suggested Price: $51.95 / £32.99

Available in eBook

Shingo Prize Winner!

Lean ITEnabling and Sustaining Your Lean TransformationSteven C. Bell & Michael A. Orzen

This book gives managers and CEO’s the means to maximize employee potential by first showing them how to increase the improvement power of their HR departments. Cheryl M. Jekiel, who has been implementing Lean initiatives out of HR offices for 20 years, defines the people-related approaches needed to alter cultural dynamics. She looks at why so many companies allow this waste to exist, how traditional HR has not been especially effective in combating waste, and why today’s HR department should be seen as a partner delivering exceptional customer service to employees.


Available in eBook

Lean Human ResourcesRedesigning HR Processes for a Culture of Continuous ImprovementCheryl M. JekielFlying Food Group, Chicago, Illinois, USA

In an environment of diminishing resources, growing enrollment, and increasing expectations of accountability, Lean Higher Education provides the understanding and the tools required to return education to the consumers it was designed to serve—the students. It supplies a unifying framework for implementing and sustaining a Lean Higher Education (LHE) transformation at any institution, regardless of size or mission. Using straightforward language, relevant examples, and step-by-step guidelines for introducing Lean interventions, the book explains how to involve stakeholders in the delivery of quality every step of the way.


Available in eBook

Lean Higher EducationIncreasing the Value and Performance of University ProcessesWilliam K. BalzerBGSU Firelands College, Huron, Ohio, USA

Packed with international case examples, Lean for the Public Sector covers the basic philosophy of Lean before detailing specific methods for improving public sector processes. It considers the role of the citizen, not only as customer, but as a voter, taxpayer, and community participant. The author provides a clear explanation of methods such as 5S, kaizen, standardization techniques, and Value Stream Mapping shaped to Lean Government. His approach provides a reality-based view of value-added services and waste in the public sector.


Available in eBook

Lean for the Public SectorThe Pursuit of Perfection in Government ServicesBert TeeuwenWagenaarHoes Organization, Netherlands

This book provides a fresh perspective on how to apply Gemba Walks to identify new service delighters and make a positive impression on customers. It takes readers on a journey towards organizational effectiveness that supports a culture of service excellence. Using simple yet dynamic graphics, the author illustrates how to create the infrastructure needed for service excellence to flourish. Designed to be used with your entire team, this workbook guides you through a step-by-step plan for assessing, prioritizing, and implementing innovative ideas that will lead to customer delight.

Catalog no. K14025, ISBN: 978-1-4398-8674-8 June 2012, 8-1/2 x 11, 65 pp., Soft Cover Suggested Price: $39.95 / £25.99

Gemba Walks for Service ExcellenceThe Step-by-Step Guide for Identifying Service DelightersRobert PetruskaASQ Certified Six Sigma Black Belt

If you currently employ workers who do most of their work on computers, utilize databases, or use e-mail or other messaging technology, then this book is for you. Quite simply, this handbook is for any organization with a lot of Web DNA that wishes to cut costs, improve performance, and stay perpetually competitive. It is for change agents or managers within those organizations who work with information and want to leverage the latest crop of tool sets to deliver on the promise of Lean for the modern, information-rich office.

Catalog no. PP9456, ISBN: 978-1-4200-9456-5 August 2010, 8-1/2 x 11, 325 pp., Soft Cover Suggested Price: $51.95 / £32.99

Available in eBook

Far from the FactoryLean for the Information AgeGeorge Gonzalez-RivasAnylogic America, Lebanon, New Jersey, USA

Linus LarssonQuest Group, Stockholm, Sweden

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The first edition of this bestselling resource has been incorporated into the curriculum at forward thinking universities, in-house corporate improvement approaches, and the United Nations’ headquarters. Updated with new chapters and new tools to identify and isolate processes, this new edition explains how to use process mapping to initiate any improvement effort. It explains how to employ the three levels framework to draw distinct maps for the same work at the organization, process, and job/performer levels.

Catalog no. PP7376, ISBN: 978-1-56327-376-6 May 2011, 6 x 9, 183 pp., Soft Cover Suggested Price: $19.95 / £12.99

The Basics of Process MappingSecond EditionRobert DamelioPresident, The Bottom Line Group, Dallas, Texas, USA

Covering healthcare from clinical to nutritional services, this book provides a collection of international case studies that demonstrate how Lean thinking can be applied in the healthcare industry. Offering an international perspective, the text introduces key concepts of Lean healthcare and presents real-life examples to illustrate the practical benefits that can result from a Lean philosophy. The book features a number of expert contributors who offer practical tips. It also includes a foreword from eminent psychiatry professor Jeffrey Clotheir, MD.


Available in eBook

Applying Lean in HealthcareA Collection of International Case StudiesEdited by

Joe Aherne & John WheltonLeading Edge Group, Cobh, Ireland

This book details 50 of the most commonly used policies and plans in free-standing ambulatory care centers. The policies and plans discussed meet the standards and regulations of Medicare, the Joint Commission, and AAAHC. Explaining when and how to use the plans and policies, the authors detail the procedures required, the goals of each policy, and who is responsible for implementing the policy. The accompanying CD-ROM includes plans and policies that can be customized to meet the needs of any organization.

Catalog no. K13115, ISBN: 978-1-4398-6842-3 December 2011, 8-1/2 x 11, 216 pp., Soft Cover Suggested Price: $99.95 / £63.99

50 Policies and Plans for Outpatient ServicesCarole GuinaneNovant Health Inc., Charlotte, North Carolina, USA

Joseph VenturelliJPS Health Network, Fort Worth, Texas, USA

Focusing on the application of Lean practices to IT, this book presents powerful tools and techniques for IT operations and IT service management. The author provides a context for discussing several areas of application within this domain, allowing practitioners to gain insight into IT processes and activities as well as Lean principles. Using case studies, the text reviews the IT Infrastructure Library (ITIL) as a framework for best practices and explains how it can be used to accommodate Lean processes and operations.


Available in eBook

Making IT LeanApplying Lean Practices to the Work of ITHoward Williams & Rebecca Duray

Creating a metrics-based process map is often a necessary step in documenting the details behind the value stream map and discovering the true root cause of the waste within specific value stream mapping process blocks. Metrics-Based Process Mapping, Second Edition: Identifying and Eliminating Waste in Office, Service, and Knowledge Work Environments provides a unique approach to value stream mapping. It introduces the essentials of value stream mapping and offers access to an electronic tool to help readers improve their value stream maps.


Metrics-Based Process MappingSecond EditionIdentifying and Eliminating Waste in Office, Service, and Knowledge Work EnvironmentsKaren MartinKaren Martin & Associates, San Diego, California, USA

Mike OsterlingOsterling Consulting, La Mesa, California, USA

Demystifying the application of Lean methods, this book details the key concepts of Lean as they apply to office and service environments. It discusses value stream management, standard work, flow, level pull, and visual management. The text breaks down Lean concepts into their elementary components, describes them in a nonmanufacturing context, and supplies specific how-to methodologies. It includes a toolbox of helpful forms, charts, checklists, templates, and worksheets to kick-start Lean implementation efforts.



Lean Office and Service SimplifiedThe Definitive How-To GuideDrew LocherChange Management Associates, Mt. Laurel, New Jersey, USA

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Blending case studies with theory, this book describes how the healthcare value proposition can be changed by reducing waste, variation, and complexity in healthcare. It reveals the leadership tenacity and culture change required to remove waste from healthcare processes and eliminate the root cause of soaring costs, poor quality and safety, and limited access. It provides practical, applicable advice alongside personal and organizational stories and case studies told by physician and administrative leaders, all students of the Toyota Production System.


Available in eBook

Leading the Lean Healthcare JourneyDriving Culture Change to Increase ValueJoan WellmanWellman & Associates, Seattle, Washington, USA

Howard Jeffries & Pat HaganSeattle Children’s Hospital, Washington, USA

This reader-friendly book is designed to improve understanding of Kaizen. It describes what a Kaizen event is and explains all the phases necessary for learning and implementing continuous improvement practices by a group of individuals to a targeted area within a specified time period. It outlines how to prepare a presentation and circulate and display results using Lean implementations. This text aids in the understanding of concepts and theories through the use of margin assists that reveal important information, key terms and points, healthcare examples, and how to steps.


Kaizen Workshops for Lean HealthcareThomas L. JacksonJ. Michael Rona Consulting Group, LLC, Bellevue, Washington, USA

Series: Lean Tools for Healthcare

A valuable reference for those in the field of ambulatory patient care, this book explains how to create a world-class outpatient program. It provides a high-level overview of current opportunities, national quality programs, and challenges. The text details the governance, medical staff, and quality structures required to create, implement, and maintain a safe and efficient outpatient program. Introducing powerful techniques for infection control, medication management, risk prevention, and the elimination of medication errors, it outlines the courseware required by OSHA and other licensing and regulatory agencies.


Improving Quality in Outpatient ServicesCarole GuinaneNovant Health Inc., Charlotte, North Carolina, USA

Noreen DavisCMS-Union, Monroe, North Carolina, USA

Kaizen can be found in a weeklong event, but many fail to note that the true Kaizen is found in the daily practice of continuous improvement. Many hospitals have initial success, but fail to move productively from platitude to practical action. This guidebook illustrates the need to balance Kaizen events with daily Kaizen and to move from project to sustainable culture. Using a combination of theory, graphic elements, and case studies, the authors discuss the role of senior leaders in the journey to achieve the true Kaizen of continual improvement.

Catalog no. K13378, ISBN: 978-1-4398-7296-3 April 2012, 8-1/2 x 11, 225 pp., Soft Cover Suggested Price: $59.95 / £38.99

Healthcare KaizenEngaging Front-Line Staff in Sustainable Continuous ImprovementsMark GrabanPresident, Constancy, Inc.

Joseph SwartzDirector of Business Transformation, St. Francis Hospital & Health Centers

Using theories of Six Sigma and Lean methodology, this text presents solutions to fundamental problems in healthcare. It breaks the system down into three fundamental areas: primary care, hospitals, and managed care. The author identifies the four critical issues that affect healthcare as it relates to efficiency and cost. Using case studies, the book discusses the application of IT in healthcare as a tool of improvement and explains how to select the best project for improvement. It also discusses ISO and the Malcolm Baldridge award.


Available in eBook

Essentials for the Improvement of Healthcare Using Lean & Six SigmaD.H. StamatisContemporary Consultants, Ypsilanti, Michigan, USA

Presenting new approaches, tools, and perspectives, this book facilitates the effective management of the complexities and dynamism unique to health care operations. It introduces concepts designed to improve both process- and dynamic systems-focused performance and develop appropriately dynamic process-level solutions to complex systems level issues. Employing common methodologies such as Lean, Sigma Six, and CQI, the Dynamic Capacity Management approach addresses the analysis and improvement of hospital- and department-wide capacity, patient flow, resource allocation, and performance optimization.


Available in eBook

Dynamic Capacity Management for HealthcareAdvanced Methods and Tools for OptimizationPierce StorySenior Consulting Manager, GE Healthcare, Wells, Maine, USA

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Among the first books to focus on physician engagement during a Lean effort, Sustaining Lean in Healthcare explains how to ensure ongoing physician participation long after the consultant leaves. Dr. Michael Nelson, an early adopter of Lean in healthcare, explains how to use these synergic tools to achieve consistently high levels of quality and clinical care outcomes. The book includes a Lean primer that provides a foundation in essential Lean concepts, a methodology for establishing shared expectations of success, as well as a framework for simultaneous Lean deployment across multiple locations.


Sustaining Lean in HealthcareDeveloping and Engaging Physician LeadershipMichael NelsonPediatric Hospitalist, Lean Six Sigma Black Belt, and Physician Coach for the Studer Group

Proven to increase efficiencies in the manufacturing sector, Standard Work has become a key element in reducing process waste, ensuring patient safety, and improving healthcare services. Part of the Lean Tools for Healthcare Series, this reader-friendly book explains how to apply this powerful Lean tool to increase patient safety and reduce the cost of providing healthcare services. It illustrates how standardization can help you establish best practices for performing daily work and why it should be the cornerstone for all continuous improvement efforts.

Catalog no. K11697, ISBN: 978-1-4398-3741-2 July 2011, 7 x 10, 124 pp., Soft Cover Suggested Price: $28.95 / £18.99

Standard Work for Lean HealthcareThomas L. JacksonJ. Michael Rona Consulting Group, LLC, Bellevue, Washington, USA

Series: Lean Tools for Healthcare

An examination of the effectiveness of present hospital care methods, this book illustrates simple solutions that produce high returns on investment. It emphasizes innovative techniques, proven safety methods, models for risk managers, heuristics for leading change, reliability methods that deliver right care over time, dangers in medical devices for critical care, and techniques for giving care with speed and efficiency without compromising safety. Experts from the aviation industry, Toyota, General Electric, and Johns Hopkins Hospital offer their insight.


Safer Hospital CareStrategies for Continuous InnovationDev RahejaPatient System Safety, Laurel, Maryland, USA

Expanding on the concepts and tools of lean hospitals and coupling these ideas with the principles of six sigma, this book presents a “how-to” guide to true efficiency in hospitals. Beginning with an overview and description of lean tools, such as Toyota and Gilbreth and Taylor, it demonstrates lean implementation at every level of a hospital including the ED, OR, Radiology, and Cath Lab. The authors discuss traditional methods, typical problems, and a value stream map for each area and provide actionable blueprints, case studies, and lessons learned to facilitate the duplication of lean improvements.

Catalog no. K10715, ISBN: 978-1-4398-1385-0 December 2010, 8-1/2 x 11, 402 pp., Soft Cover Suggested Price: $77.95 / £49.99

Leveraging Lean in HealthcareTransforming Your Enterprise into a High Quality Patient Care Delivery SystemCharles Protzman, George Mayzell, MD, & Joyce Kerpchar, PA-C

The constrained atmosphere of rising costs and falling reimbursement threatening the efficiency and safety of the American hospital is practically screaming for Lean-led design and planning. Addressing years of process workarounds and poor space utilization, this book takes readers through the various stages of the Lean design development philosophy, including Lean architectural design and Lean work design. It provides a simplified timeline of architectural planning, using examples from eight real healthcare facility design and construction projects, and interviews with hospital leaders and architects.


Lean-Led Hospital DesignCreating the Efficient Hospital of the FutureNaida GrundenNaida Grunden, L.L.C. - Medical Communications, Bellingham, Washington, USA

Charles HagoodPresident & Founder, Healthcare Performance Partners, Inc. (HPP), Gallatin, Tennessee, USA

Building on the success of the Shingo Prize-Winning first edition, Lean Hospitals, Second Edition explains how to use the Lean management system to improve safety, quality, access, and morale while reducing costs. Lean healthcare expert Mark Graban examines the challenges facing today’s health systems, including rising costs, falling reimbursement rates, employee retention, and patient safety. This edition includes new material on process audits, performance measures, employee suggestion management, and strategy deployment. It contains new and updated case studies as well as revised chapters on patient safety and medical errors.

Catalog no. K13243, ISBN: 978-1-4398-7043-3 November 2011, 7 x 10, 268 pp., Soft Cover Suggested Price: $49.95 / £31.99

Lean HospitalsImproving Quality, Patient Safety, and Employee Engagement, Second EditionMark GrabanPresident, Constancy, Inc.

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Written by a recognized leader in the manufacturing industry with nearly two decades of experience working for Toyota, this book supplies a firsthand account of the realities behind implementing the Toyota Production System (TPS). It explains how to use the TPS to drive operational value and improvement across all segments of an organization. Highlighting valuable lessons learned directly from the TPS masters at the Toyota factories in Japan, John Stewart provides a time-tested approach for implementing a process of continuous improvement in any organization.

Catalog no. K12059, ISBN: 978-1-4398-4604-9 August 2011, 7 x 10, 218 pp., Soft Cover Suggested Price: $39.95 / £25.99

The Toyota Kaizen ContinuumA Practical Guide to Implementing LeanJohn StewartMonomoy Capital Partners, Midway, Kentucky, USA

While most Lean companies adopt methods to standardize cyclical activities, they often fail to apply the same rigor to noncyclical work. This book shows readers how to measure nonrepeating job processes and eliminate waste associated with noncyclical activities. Laying out the proven methods he has instituted in more than 30 factories around the world, the author details a process for building consistent quality products at reduced costs. The text includes a CD with the forms discussed and color versions of the images and charts included in the text.


Available in eBook

Standardized Work for Noncyclical ProcessesJoseph NiederstadtGates Corporation, Suzhou, People’s Republic of China

Explaining how to exploit Kaizen events, this book describes the four distinct types of Kaizen. It points out why and how Kaizen should be used as a prominent strategy in implementing Lean. This includes developing a structured plan for Kaizen and giving strong consideration to the insertion of a Waste Reduction Activity Process, which provides employee incentives for implemented improvements at an individual job level. It outlines how to conduct each type of Kaizen event, who to involve, and what the results should be.

Catalog no. K12062, ISBN: 978-1-4398-4608-7 January 2011, 7 x 10, 219 pp., Soft Cover Suggested Price: $39.95 / £25.99

Progressive Kaizen:The Key to Gaining a Global Competitive AdvantageJohn W. Davis

Written by actual Toyota team members, this book illustrates the culture the Toyota Production System creates. The stories, told by employees from various levels of the organization, describe how Toyota’s presence in Kentucky has transformed the professional and personal lives of those who worked for the company. Supplying a first-hand look at the principles that have transformed Toyota into a leading manufacturer, the book addresses how this manufacturing giant was able to survive and improve in the midst of a down economy and recent recalls.

Catalog no. K12785, ISBN: 978-1-4398-6067-0 September 2011, 6-1/8 x 9-1/4, 322 pp., Soft Cover Suggested Price: $29.95 / £18.99

One Team on All LevelsStories from Toyota Team Members, Second EditionTim TurnerToyota, Lexington, Kentucky, USA

Based on the author’s personal experience with Toyota’s master teachers, Andy & Me is a business novel set in a failing New Jersey auto plant focusing on the tribulations of Tom Pappas, the plant manager. It follows Tom’s relationship with Andy Saito, a reclusive Toyota guru whom Tom persuades to help save his plant through the teaching of the legendary Toyota Production System. On this journey, the reader learns that TPS is more than just a collection of tools; it entails a new way of thinking.

Catalog no. K11209, ISBN: 978-1-4398-2538-9 December 2010, 5 1/4 x 8, 192 pp., Soft Cover Suggested Price: $31.95 / £15.99

Available in eBook

Andy & MeSecond EditionCrisis & Transformation on the Lean JourneyPascal DennisLean Productivity Network

This book provides authoritative guidance on applying Lean improvement to clinical and non-clinical processes in order to deliver world class improvements in results and culture. The author presents valuable lessons learned in providing improvements to the healthcare industry. The text examines the most common improvement tools and approaches, focusing on the application of the Toyota Production System for the delivery of quality patient care. It includes numerous case studies from the U.S. and Canada.


Taking Improvement from the Assembly Line to HealthcareThe Application of Lean within the Healthcare IndustryRonald BercawPresident, Breakthrough Horizons, LTD

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The new edition of this Shingo Prize winner explains how to implement a Lean transformation that really works by developing a culture that builds success from the top down and the bottom up at the same time. Improved throughout, this new edition offers new guidance on Lean management in discrete manufacturing, office, and process manufacturing environments, provides specifics on engaging executives through Gemba walks and offers several new case studies as well as invaluable lessons that David Mann has learned since the first edition went to print.

Catalog no. K10570, ISBN: 978-1-4398-1141-2 March 2010, 7 x 10, 316 pp., Soft Cover Suggested Price: $41.95 / £27.99

Available in eBook


Creating a Lean CultureTools to Sustain Lean Conversions, Second EditionDavid MannPrincipal, David Mann Lean Consulting, Grand Rapids, Michigan, USA

To keep up with the ever-changing and increasingly competitive global manufacturing environment, traditional cost accounting systems need to become world-class cost management systems. This book explains the differences between cost accounting and cost management. It provides a compilation of experiences—both good and bad—that illustrate various approaches to Lean implementation. Discussing the change in paradigms and the role of the traditional controller, the author covers target cost, Lean human resources systems values, and the use of visuals in Lean accounting implementations.


Available in eBook

The Controller as Lean LeaderA Novel on Changing Behavior with a Lean Cost Management SystemSue Elizabeth SondergeltLean Beans, LLC, Cape Haze, Florida, USA

Facilitating participation and responsibility across an entire organization, this workbook takes readers step-by-step through the disciplined development of an A3 report, a single-sided piece of paper used by Lean companies to promote efficiency. The A3 provides all employees at all levels with a method to quickly identify a problem, analyze its root cause, select appropriate countermeasures, and communicate necessary actions to decision makers. The workbook includes worksheet templates that can be reproduced and used in future problem solving efforts.


Available in eBook

The A3 WorkbookUnlock Your Problem-Solving MindDaniel D. Matthews

Explaining how to implement a top-down strategy for manufacturing excellence, this book provides a proven approach for delivering world-class performance while cultivating the right culture through leadership and mentoring. It describes how to achieve vertical and horizontal alignment and details the pathway to excellence via the 12 Principles of Manufacturing Excellence. It provides a method for tracking progress and includes a CD with color versions of the images in the text as well as a sample Manufacturing Excellence Audit, a sample Communications Plan, and a sample Training Plan.


Available in eBook

The 12 Principles of Manufacturing ExcellenceA Leader’s Guide to Achieving and Sustaining ExcellenceLarry E. FastPathways to Manufacturing Excellence LLC, Gainesville, Georgia, USA

TWI Case Studies provides the insight of leading experts to assist in the execution of Training Within Industry (TWI). Presented as a series of case studies from a range of corporations, it illustrates the rebirth of TWI programs in the United States. Demonstrating how TWI can benefit any and all organizations regardless of industry, the book details the specific activities decision-makers need to accomplish to successfully incorporate TWI into the business culture—including the Ten Points for Implementing and Sustaining the TWI “J” Programs.


TWI Case StudiesStandard Work, Continuous Improvement, and TeamworkDonald A. DineroRound Pond Consulting, Rochester, New York, USA

A bestseller for three decades, this book supplies in-depth coverage of Toyota’s production practices. Exploring the latest developments in the Toyota Production System (TPS) framework, this edition updates the classic with new material on e-kanban, mini-profit centers, computer-based information systems, and innovative solutions to common obstacles in TPS implementation. Instrumental in introducing the JIT production system to the United States, Yasuhiro Monden explains how to cultivate the culture and way of thinking needed to establish the TPS holistically across your organization.


Toyota Production SystemAn Integrated Approach to Just-In-Time, Fourth EditionYasuhiro MondenMejiro University, Tokyo, Japan

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The Lean concepts and principles described in this book have revolutionized manufacturing practice and business conduct in a manner similar to what Henry Ford’s system did for mass manufacturing. Based on three decades of teaching experience, Lean Production for a Competitive Advantage introduces the Lean philosophy and illustrates the effective application of Lean tools with real-world case studies. From fundamental concepts to integrated planning and control in pull production and the supply chain, the text provides a complete introduction to Lean production.


Available in eBook

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Lean Production for Competitive AdvantageA Comprehensive Guide to Lean Methodologies and Management PracticesJohn NicholasLoyola University, Chicago, Illinois, USA

Written by a veteran in the construction field, this reference is among the first to address the direct application of Lean initiatives to this industry. It addresses people issues in terms of productivity and waste by applying behavioral psychology principles at a tactical level. The author expands the notion of ethics beyond the simple litmus test of right and wrong so team leaders can adopt proper professional and diplomatic attitudes and behaviors toward the implementation of Lean improvements.


Available in eBook

Lean Culture for the Construction IndustryBuilding Responsible and Committed Project TeamsGary SantorellaInteractive Consulting, Fountain Hills, Arizona, USA

Updated with new figures and new information, the second edition of this bestselling reference describes how the metrics used by Toyota drive every line item in a good direction. It explains the use of value stream analysis at the leadership level and demonstrates how to structure kaizen events that improve the value stream. Presenting tactical organizational steps to sustain improvements, it explores the development of a corporate assessment and review structure in support of a lean transformation. The book introduces key leadership tools and discusses how to build a Lean culture.


Leading the Lean Enterprise TransformationSecond EditionGeorge KoenigsaeckerSimpler Consulting, Inc., Ottumwa, IA, USA

Presenting the developments in QRM since the publication of Rajan Suri’s landmark text, Quick Response Manufacturing, this book illustrates how QRM can not only reduce lead times but also improve quality, reduce operating costs, and enable companies to gain a substantial market share. It explains how factories in advanced nations can use QRM strategy to compete with manufacturers in low-wage countries and provides helpful pointers for QRM implementation. It also includes a CD with tools and time-saving tips to help you work through implementation issues.


Available in eBook

It’s About TimeThe Competitive Advantage of Quick Response ManufacturingRajan SuriFounding Director, Center for Quick Response Manufacturing, Madison, Wisconsin, USA

Featuring modern implementation strategies employed in Lean initiatives, this volume describes the experiences of a variety of companies using TWI (Training Within Industry). Based on their experience implementing TWI in companies around the world, Graupp and Wrona highlight critical elements and point out key stumbling blocks to successful TWI implementation. This hands-on manual includes case studies as well as a variety of updated tools and templates.


Implementing TWICreating and Managing a Skills-Based CulturePatrick Graupp & Robert J. Wrona

Supplying Lean practitioners with a formal process for keeping up with technological advances and shifting business requirements, this book provides the tools to survive and prosper through the current business environment. It introduces cutting-edge business solutions from the fields of chemical engineering, aircraft production, and business psychology—explaining how to integrate them with proven Lean principles. After providing a foundation in essential Lean concepts, the text reports on the latest advances in process understanding.


The Future of Lean Sigma Thinking in a Changing Business EnvironmentDavid RogersDanercon Limited, Harrow, England, UK

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This book charts a course of simplification through the complexity often associated with managing performance improvement initiatives. It explains what value streams are and how to use them to structure your business to align everyone with the things that matter most. The text boils constraint management down to its practical terms and lays out an approach to accounting that enables everyone to spend money where it adds value and to stop spending it where it doesn’t. It includes case studies of organizations recognized for operational excellence.


Simple ExcellenceOrganizing and Aligning the Management Team in a Lean TransformationAdam Zak & Bill Waddell

This book presents a decision-making process that accounts for personal goals, team goals, organizational goals, win-win relationships, and risk analysis of consequences. Using theory of constraint tools, the author explains how to take an undesirable effect (UDE) from three distinct aspects of a person’s work life to create three UDE clouds. Once the clouds have been constructed and validated, a composite cloud is constructed that reveals a deeper causal relationship to the UDEs. The text applies these results at the individual, team, and organizational levels.


Available in eBook

The Right ChoiceUsing Theory of Constraints for Effective LeadershipTed HutchinUniversity of Nottingham, England, UK

The inherent fear and reluctance of many companies to embark on a Lean journey can be self-destructive. This book explores the psychology behind why so many companies avoid Lean and hold on to inefficient processes. Drawing on personal experience, the author describes how and why businesses cling to the eight deadly wastes and why they continue to place improvement on the back burner. Whether it’s poor leadership, the inability to change, or pure ego, the text explores this perplexing commitment to inefficiency.


Available in eBook

The Psychology of Lean ImprovementsWhy Organizations Must Overcome Resistance and Change the CultureChris A. OrtizKaizen Assembly, Inc., Bellingham, Washington, USA

This all-inclusive guide facilitates an understanding of standardized work principles and the logic behind their development. In a step-by-step format, it discusses the relationship of the work period and the takt time, as well as the importance of the three main worker interface levels in job design. It includes an array of examples that demonstrate how the concepts discussed can be applied across a wide range of industries—including health care, construction, business processes, and food services.


Available in eBook

New Horizons in Standardized WorkTechniques for Manufacturing and Business Process ImprovementTimothy D. Martin & Jeffrey T. Bell

Written by business leaders for business leaders, this book is a how-to guide on transforming a business and building enduring market leadership. Based on the authors’ more than 60 years of experience, it provides the tools required to plan, align, and transform businesses, starting with the core business value proposition and continuing through business planning, disciplined goal and resource alignment, and implementation management. It delineates a logical path to apply initial strategy to every detailed activity, engaging the entire organization to become more competitive day by day.


Make Your Business a Lean BusinessHow to Create Enduring Market LeadershipPaul C. Husby & Jerome Hamilton

Bridging the kata/TWI nexus, this book details a roadmap for Lean success. It presents many of the disjointed Lean practices and explains why the mix of kata and TWI is a successful recipe for continuous improvement. After introducing kata, the authors reveal the many katas inherent in the three major TWI courses and the TWI Job Safety course. The text covers such Lean concepts as gemba walks, PDCA, reflection, proper coaching, grasping the situation, and digging deeply.


Available in eBook

The Seven KataToyota Kata, TWI, and Lean TrainingConrad Soltero & Patrice BoutierThe Texas Manufacturing Assistance Center, El Paso, Texas, USA

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This book compiles the experiences of over 150 companies that have embraced the theories of Lean product development. It provides an integrated view of Lean as it is practiced inside successful companies today. Examples, case studies, and stories drawn from small, medium, and large companies in a variety of industries support concepts and provide opportunities for readers to see the concepts in action. Each chapter includes actionable recommendations to provide ideas on how to try the concepts out for themselves and their teams.


Available in eBook

The Mastery of InnovationA Field Guide to Lean Product DevelopmentKatherine RadekaWhittier Consulting Group, Inc., Camas, Washington, USA

Written by the senior director of product stewardship for Johnson & Johnson, this book discusses how to tie in green improvements to appropriate marketing in order to reach customers in the marketplace. The author gives specific advice on how to think about product and service design from an environmental perspective. In addition, the text provides detailed examples of what works, what doesn’t, and how to effectively merge innovation with green thinking using numerous case studies from leading companies in green design.


Available in eBook

Greener ProductsThe Making and Marketing of Sustainable BrandsAl IannuzziJohnson & Johnson Inc., New Brunswick, New Jersey, USA

Because projects are temporary and unique in nature, it is important to evaluate them through lessons learned. This text provides an easy-to-follow, systematic approach to conducting lessons learned on a project. As a core foundation, it uses the framework specified by the project management community, which looks at each phase of a project and dimensions. Explaining why conducting lessons learned is important during each project phase and dimension. The book shows how using this approach provides a 3D view of specific issues.


The Basics of Project Evaluation and Lessons LearnedWillis H. ThomasPfizer/Wyeth Research, Montvale, New Jersey, USA

Written from an operations perspective, this book presents a systematic process for developing new products co-currently with new operations in a way that fosters innovation alongside the collaborative input of process stakeholders. The author explains how the process works and why it works, enabling first-timers to be successful the first time around. The text challenges those experienced with 3P to consider Evergreen 3P, a process for applying 3P to small-scale design projects for similar benefits. It includes coverage of process evaluation criteria, selection of alternatives, and construction of prototypes.


Available in eBook

The Lean 3P AdvantageA Practitioner’s Guide to the Production Preparation ProcessAllan R. ColettaSiemens Healthcare Diagnostics, Bear, Delaware, USA

Written by former Toyota associates, this book focuses on the purpose of Lean techniques, methodologies, and principles rather than the best way of applying tools. The contributors share their Toyota experiences and provide diverse points of view regarding the application of the principles discussed. Narrated by the author, who shares personal insights, each chapter describes a Lean technique, its benefits, its pitfalls, and supplies helpful tips on how to implement that technique.


Available in eBook

Toyota by ToyotaTechniques that Revolutionized the Industry by the Inside LeadersSamuel ObaraLean Institute, Brazil, USA, and Mexico

The first edition of this highly acclaimed publication received a Shingo Research and Professional Publication Prize in 2009. Explaining how to create and sustain a Lean business, it followed Cogent Power’s first two Lean Roadmaps along their journey. Since then, much has changed. Several members of Cogent Power’s senior management have moved on, steel prices have declined, and the credit crisis has sparked an unstable global economy. Set against these developments, this second edition reports on Cogent Power’s response to these issues.


Available in eBook

Staying LeanThriving, Not Just Surviving, Second EditionPeter Hines, Pauline Found, Gary Griffiths, & Richard Harrison

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Breaking down the OEE methodology from a historical perspective, this book explores the overall effectiveness of machines and unveils novel design improvement methods, including hazard analysis, rate of change of failure analysis, failure rate finite element analysis, and theory of inventive problem solving. It covers loss of effectiveness, new machinery, electrical maintenance issues, Weibull distribution, measurement techniques, and mechanical and electrical reliability. Highlighting mechanical and electrical opportunities throughout, the text includes a CD with more than 100 pages of appendices and additional resources.


Available in eBook

The OEE PrimerUnderstanding Overall Equipment Effectiveness, Reliability, and MaintainabilityD.H. StamatisPresident, Contemporary Consultants Co., Southgate, Michigan, USA

Detailing a time-tested method for increasing productivity and lowering operational costs, this book explains how to establish performance-based procurement specifications for the components, devices, and items that contribute the most to operational downtime and repair/replacement costs. It emphasizes the need to perform spend and failure analysis in order to develop a procurement document that will ultimately reduce costs. Written by an industry expert, the text provides the real-world understanding of the influential components and materials’ physical properties needed to engage in effective failure and spend analysis.


Spend Analysis and Specification Development Using Failure InterpretationMichael D. HollowayNCH Corporation, Irving, Texas, USA

Liquid industries, including reactive chemical manufacturing, petroleum and metal refining, and food and bio-pharma production, can make great use of the concepts of Lean. However, largely because they are naturally conservative and more financially stable than most, these industries do not generally make use of Lean manufacturing. This book offers details and examples of adapting Lean manufacturing to liquid industries. It is based on more than twenty years of industry experience from the legendary Raymond Floyd, one of the first to successfully practice Lean in the chemical industry.

Catalog no. PP8629, ISBN: 978-1-4200-8862-5 February 2010, 6-1/8 x 9-1/4, 346 pp. Suggested Price: $51.95 / £32.99

Available in eBook

Liquid LeanDeveloping Lean Culture in the Process IndustriesRaymond C. FloydSuncor, Calgary, Alberta, Canada

This workbook is among the first to document and outline the Kaizen practices taught within the Toyota Motor Corporation to develop leadership skills and personal responsibility close to the manufacturing floor. By explaining in full context the six basic Kaizen principles that govern Toyota, the authors enable readers to improve their own skills and those of their employees making full use of the Kaizen approach. The text examines simple analytic methods for work elements, time, motion, production lead-time, machine losses, and standardized work.


Toyota Kaizen MethodsSix Steps to ImprovementIsao KatoTMI, Aichi, Japan

Art SmalleyArt of Lean, Huntington Beach, California, USA

This book demonstrates how to apply Lean principles and tools to the individual. It not only provides the tools to alleviate the obvious symptoms of inefficiency, it also teaches readers how to find the root causes underlying that inefficiency, and eliminate them. Readers will learn a practical, step-by-step approach to applying Lean principles to their own work. The text includes real-world examples that illustrate how these principles have been applied across a wide range of industries.


A Factory of OneApplying Lean Principles to Banish Waste and Improve Your Personal PerformanceDaniel MarkovitzPresident, TimeBack Management

Highlighting a critical yet often overlooked aspect of Lean implementation, this book discusses how to transform an organization from its current state to the desired state. Following the popular organizational approach of the prequel, A Tale of Two Systems, it presents two contrasting transformations based on polar opposites on the development spectrum: process-driven, compliance focused groups and chaotic groups. Synthesizing Lean manufacturing and Lean product development, it places agile software development in the context of Lean.


Available in eBook

A Tale of Two TransformationsBringing Lean and Agile Software Development to Life Michael K. LevineWells Fargo Home Mortgage, Minneapolis, Minnesota, USA

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10 Essentials for High Performance Quality in the 21st CenturyD.H. StamatisPresident, Contemporary Consultants Co., Southgate, Michigan, USA

Addressing quality efficiency and improvement, this book identifies 10 steps that leaders of organizations can follow to optimize the quality of their products and improve customer satisfaction. The book emphasizes not only quality, but rather a systematic approach of the entire organization to work towards this improvement. Topics such as risk and quality; multicultural management; empowerment; error analysis; innovation; advanced quality planning; and quality operating system provide readers with a fresh and bold approach to quality and improvement. Resource-rich appendices are included on the accompanying CD-ROM.


Available in eBook

Design for Six Sigma in Product and Service in DevelopmentApplications and Case StudiesEdited by

Elizabeth A. CudneyMissouri University of Science and Technology, Rolla, USA

Sandra L. FurtererHoly Cross Hospital, Coral Springs, Florida, USA

Design for Six Sigma (DFSS) is a data-driven quality strategy for designing products and services. The goal of DFSS is to avoid process problems using systems engineering techniques. DFSS consists of five interconnected phases: Define, Measure, Analyze, Design, and Verify.This book provides a detailed description of how to apply DFSS in product and service development. It includes instructional strategies, an overview of benefits and uses, and a roadmap that links several methodologies—including organizational leadership, product development, system integration, critical parameter management, and voice of the customer.


Available in eBook

Feedback Toolkit16 Tools for Better Communication in the Workplace, Second EditionRick MaurerMaurer & Associates, Arlington, Virginia, USA

Written by a noted authority in leadership and change management, the second edition of this popular toolkit provides expert guidance on using feedback as a performance improvement tool. Describing best practices, it supplies the understanding required to effectively give and receive feedback across a range of work situations. The book makes the feedback process easy to understand with a detailed six-step framework. It covers specific feedback tools and illustrates approaches for applying them in a variety of management scenarios.


Green Entrepreneur HandbookThe Guide to Building and Growing a Green and Clean BusinessEric KoesterGeneral Counsel, Appature Inc., Seattle, Washington, USA

Series: What Every Engineer Should Know

Written by a business attorney with startup experience in the environmental and technology sectors, this comprehensive handbook assists entrepreneurs in tackling the variety of opportunities to go Green. A one-stop resource, it helps readers incorporate clean technology, environmental practices, and green business approaches into the work environment. The book discusses how to sell to utilities, explores fundraising outlets for green businesses, covers government incentives, presents key startup tools aimed at green businesses, and addresses challenges of many new businesses. Additional resources are available on the book’s website.


Available in eBook

Green ProductsPerspectives on Innovation and AdoptionEdited by

Joao Neiva de FigueiredoSaint Joseph’s University, Philadelphia, Pennsylvania, USA

Mauro F GuillenUniversity of Pennsylvania, Philadelphia, USA

Sharing successful examples of sustainable products from around the world, this book supplies in-depth analysis of key factors that affect the adoption of sustainable products. It examines case studies of green products from a business perspective and considers both technological and public-policy concerns. The text examines success stories in green production including: the transition from oil dependency to sustainability in Denmark, the revival of battery-powered electric vehicles in Japan, and sustainable tourism in the Galapagos Islands.


The Lean Accounting HandbookGloria McVay, Frances Kennedy, & Rosemary Fullerton

Despite the need for transparency, a company’s Lean results can be hidden behind the mask of traditional accounting and dilute the benefits of a Lean implementation. This step-by-step workbook demonstrates how to develop information and financial reports that serve the needs of Lean-minded businesses. It includes checklists, guidelines, exercises, case studies, and company stories. It demonstrates alternative methods of reporting, offers special sections on healthcare and service industries, and includes a step-by-step guide for transitioning to Lean accounting methods.

Catalog no. PP8580, ISBN: 978-1-4200-8858-8 April 2012, 8-1/2 x 11, 175 pp., Soft Cover Suggested Price: $44.95 / £28.99


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Using real-world examples in the context of the shop floor, this book addresses statistical process control through a non-mathematical, step-by-step explanation of the process capability study. It enables manufacturing personnel to understand how to recover a significant return on their investment from statistical process control. Machine operators and supervisors will better understand how they can communicate their process knowledge to management. Managers will then better understand the limitations of the process as it exists and will have a simple tool for managing process improvement.


The Practical Application of the Process Capability StudyEvolving From Product Control to Process ControlDouglas B. RelyeaQuality Principle Associates, Norwich, Connecticut, USA

The Baldrige criteria are being used by thousands of organizations around the world to evaluate their progress toward becoming the best in their fields. This 16th edition of The Pocket Guide to the Baldrige Criteria begins with commonly asked questions about the Award criteria. It then breaks down the 19 items under the seven category headings of the Baldrige criteria with concise explanation and quick tips of what excellent companies do in each area.

Catalog no. K13503, ISBN: 978-1-4398-7550-6 April 2011, 3 1/2 x 5, 64 pp., Soft Cover Suggested Price: $35.95 / £21.99

The Pocket Guide to the Baldrige Criteria (5-Pack)Mark Graham BrownManhattan Beach, California, USA

This book explains what a performance hub is and provides the clarity needed for full organization deployment. The author describes the four key headings under which a performance hub is configured, including organization, situation, complication, and resolution. He demonstrates how to cascade the right metrics throughout all levels of the business and drive the appropriate corrective action at the right level of the organization. Complete with a CD-ROM, the book explains how to link continuous improvement activities to address the issues affecting performance.


Performance HubsEngaging Teams in Focused Continuous ImprovementMarc RobertsUnipart Expert Practices, The Lean Assessment, North Wales, UK

This how-to manual on the proper integration of safety and environmental sustainability with Lean implementations provides a proven recipe for achieving safety and sustainability excellence. The book is the result of the author’s two decades of experience implementing Lean; Safety, Health, and Environmental (SHE); and sustainability processes in the chemical, food, and consumer products industries. It unveils valuable lessons learned and little-known tips for eliminating waste and increasing process efficiency, while reducing safety incidents and overall impact on the environment.


Lean SustainabilityCreating Safe, Enduring, and Profitable OperationsDennis AverillUnilever, Bel Air, Maryland, USA

Going beyond the usual how-to guide, Lean Six Sigma Secrets for the CIO supplies proven tips and valuable case studies that illustrate how to combine Six Sigma’s rigorous quality principles with Lean methods for uncovering and eliminating waste in IT processes. Savvy IT veterans describe how to use Lean Six Sigma with IT governance frameworks such as COBIT and ITIL and warn why these frameworks should be considered starting points rather than destinations.


Available in eBook

Lean Six Sigma Secrets for the CIOWilliam BentleyPeter Davis & Associates, Georgia, USA

Peter T. DavisPeter Davis & Associates, Toronto, Ontario, Canada

Written by an expert who has seen firsthand the limitations of traditional Lean manufacturing, this book demonstrates how an awareness of manufacturing business metrics is absolutely essential for every Lean manufacturing practitioner. The author outlines case studies relating world events and manufacturing efficiency and presents lean manufacturing strategies and techniques designed to accelerate responses to current and future events on the floors of the world’s manufacturing facilities. The book introduces key methods for harnessing market forces by following the Three Golden Rules to reduce production and inventory costs.

Catalog no. 86022, ISBN: 978-1-4200-8602-7 August 2010, 6-1/8 x 9-1/4, 288 pp. Suggested Price: $94.95 / £59.99

Available in eBook

Lean ManufacturingBusiness Bottom-Line BasedJohn X. WangLean Six Sigma Institute of Technology, Marion, Iowa, USA

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Focusing on Lean Enterprise, Six Sigma, and Human Systems Dynamics, this guide provides tools for managing and sustaining process improvement in today’s complex non-linear environments. With more than 50 combined years of change management and process improvement consulting experience, the authors offer valuable practical insights for creating dynamic organizational change. They describe the impact of both linear and adaptive approaches to process improvement. Case studies reveal ways to avoid common mistakes and demonstrate how to integrate new processes with past efforts.


Available in eBook

What Works for GE May Not Work for YouUsing Human Systems Dynamics to Build a Culture of Process ImprovementLawrence Solow3-D Change, Inc., Westampton, New Jersey, USA

Brenda FakeO-2 Optimizing Organizations, San Diego, California, USA

This volume proposes practices to help readers integrate Lean’s culture of continuous improvement with wireless technology. It discusses the application of a range of wireless technologies including Wi-Fi, RFID, wireless sensor networks, real-time location systems, and global positioning systems. Drawing on success stories from American Apparel, the US Postal Service, Ford, Boeing, and Motorola, the text includes access to a Lean Wireless ROI Calculator that readers can use to calculate estimated savings in labor and excess capacity.


Available in eBook

Thin AirHow Wireless Technology Supports Lean InitiativesDann Anthony MaurnoSalem, Massachusetts, USA

Louis SiricoSan Jose, California, USA

With a proven track record for helping companies achieve cost reductions without sacrificing customer satisfaction, target costing provides managers and executives with the tools to survive and prosper in today’s increasingly competitive market. This book details the preliminary steps required for a company to institutionalize target costing and the two necessary ingredients of target costing—proper organizational structure and cost tables. It describes the interrelationships of the major techniques, tools, and methodologies needed to achieve success.

Catalog no. K11600, ISBN: 978-1-4398-3559-3 August 2010, 6 x 9, 229 pp. Suggested Price: $62.95 / £39.99

Available in eBook

Target Cost ManagementThe Ladder to Global Survival and SuccessJim RainsAdvanced Value Group, Goodyear, Arizona, USA

This book offers authoritative guidance for conducting and performing software first article inspections, and functional and physical configuration software audits. It provides best methods for conducting reviews and audits for aerospace companies, defense contractors, and software organizations. The author includes checklists, sample forms, and a glossary of industry terms and acronyms to help ensure formal audits are successful the first time around. The text will help readers increase service quality, generate cost reductions, and improve individual and team efforts.


Available in eBook

Software Engineering Reviews and AuditsBoyd L. SummersThe Boeing Company, Seattle, Washington, USA

Process Improvement and CMMI® for Systems and Software provides a workable approach for achieving cost-effective process improvements for systems and software. It details a methodology for assessing the status of a development or maintenance process and also lays out a plan for achieving process improvements. The book supplies examples of measures and metrics that can be useful for establishing baselines and for monitoring process improvement projects. It includes a case study that illustrates how the methods, tools, and techniques discussed fit together.

Catalog no. AU6050, ISBN: 978-1-4200-6050-8 March 2010, 6-1/8 x 9-1/4, 435 pp. Suggested Price: $72.95 / £45.99

Available in eBook

Process Improvement and CMMI® for Systems and SoftwareRon S. KenettKPA, Ltd., Raanana, Israel

Emanuel BakerProcess Strategies, Inc., Los Angeles, California, USA

The methods and concepts presented in the bestselling first edition revolutionized the approach to the management and control of Lean companies. Enhanced with extensive end-of-chapter exercises and a CD-ROM with Lean accounting tools, the second edition of this preeminent practitioner’s guide is now suitable for classroom use. This edition explains what it takes to transform a traditional accounting system to one that supports and enhances a company’s Lean efforts. Defining the fundamental principles of Lean accounting, it demonstrates how to use them to identify and eliminate wasteful transactions.


Practical Lean AccountingA Proven System for Measuring and Managing the Lean Enterprise, Second EditionBrian H. Maskell, Bruce Baggaley, & Larry Grasso

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This work provides the practical know-how required to facilitate smooth incorporation of the latest revisions and enhancements put forth by the International Organization for Standardization for an Environmental Management System using the 14001:2004 series. These globally accepted procedures eliminate waste while providing the means to achieve local and international compliance. The book shows how to develop and implement an EMS for any process-related industry or organization interested in environmental compliance, regulated or not. The CD includes procedures that can be easily tailored to specific requirements.


Available in eBook

Environmental Management System ISO 14001: 2004Handbook of Transition with CD-ROMSyed Imtiaz HaiderJulphar Gulf Pharm Industries, United Arab Emirates

From the complex characteristics and behaviors of enterprises to the challenges they pose for engineering and technology, this book examines the impacts of enterprise processes and leading-edge technologies on the evolution of an enterprise. It discusses modes of thought that are increasingly being recognized as essential to successful systems engineering, defining and examining key building blocks of this evolving field. It addresses the issues of the changing nature of SE and provides a unified basis for moving toward a mature discipline with the expanded scope.

Catalog no. AU7329, ISBN: 978-1-4200-7329-4 July 2010, 6-1/8 x 9-1/4, 477 pp. Suggested Price: $94.95 / £59.99

Available in eBook

Enterprise Systems EngineeringAdvances in the Theory and PracticeEdited by

George Rebovich, Jr. & Brian E. WhiteThe MITRE Corporation, Bedford, Massachusetts, USA

Series: Complex and Enterprise Systems Engineering

Explaining how the engineering of mega-systems is inherently different from that of large-scale monolithic systems, this book supplies the vocabulary and framework needed to explore the issues relevant to mega-systems. This framework then evolves into a diagnostic tool that helps readers understand the nature and context of the system at hand and select the most appropriate processes, tools, and techniques. The text examines commercial and government applications of mega-systems and includes two case studies in engineering mega-systems.


Available in eBook

Engineering Mega-SystemsThe Challenge of Systems Engineering in the Information AgeRenee StevensMITRE, McLean, Virginia, USA

Series: CRC Complex and Enterprise Systems Engineering

This second edition of a bestseller includes updates to sections on mixed model value streams. It introduces new information on how to construct product family matrices and expands the concept of takt in mixed model. This volume also contains a new section on handling shared resources to support mixed model production. It demonstrates advanced techniques for creating flow through shared resources and provides new concepts on sequencing work. The author also discusses the concept of a guaranteed turnaround time for the shared resource.

Catalog no. K13116, ISBN: 978-1-4398-6843-0 May 2012, 8-1/2 x 11, 200 pp., Soft Cover Suggested Price: $59.95 / £38.99

Creating Mixed Model Value StreamsPractical Lean Techniques for Building to Demand, Second EditionKevin J. DugganDuggan Associates, North Kingstown, Richmond, USA

Written by a prolific and well-known author, this advanced undergraduate/graduate text provides a comprehensive introduction to operating systems design. Rather than introduce a single new course that teaches embedded programming, this book takes the approach of integrating more embedded processing into conventional courses. It allows students to learn concepts using a real operating system, Xinu. The text focuses the discussion of OS on microkernel operating system facilities used in embedded systems. The example embedded platform used in the text is inexpensive and widely available.


Available in eBook

The Basics of Line Balancing and JIT KittingBeverly Townsend

This book explores customer perception of quality and how to measure it. The author introduces a ground-breaking model for quantifying the impact that poor perception of quality has on the bottom line. It helps readers understand why they may be misunderstanding this vital component and how they can look at data collected from a variety of sources—such as surveys and customer conversations with sales representatives—to gain an understanding of customers’ perceptions.


Your Customers’ Perception of QualityWhat It Means to Your Bottom Line and How to Control ItBaboo Kureemun & Robert Fantina

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Discussing fundamental modeling tools, queuing theory, and discrete event simulation for evaluating production systems, this book presents a development environment for discrete event simulation in a language easy enough to use but flexible enough to facilitate modeling complex systems. Incorporating the use of discrete simulation to statistically analyze a system and render the most efficient time-sequences, designs, upgrades, and operations, this new edition develops new visualization graphics for DEEDS software, includes improvements in the optimization of the simulation algorithms, and adds a chapter on queuing models.


Available in eBook

Textbook

Performance Evaluation of Industrial SystemsDiscrete Event Simulation in Using Excel/VBA, Second EditionDavid ElizandroTennessee Tech University, Cookeville, USA

Hamdy TahaUniversity of Arkansas, Fayetteville, USA

Written by experts highly regarded for leadership and innovation, this book offers Lean tools and other productive strategies for the management of people and processes in the construction industry. The authors focus mainly on lean construction methodologies, such as The Last Planner(R) System, The Lean Project Delivery System (TM), and Integrated Project Delivery(TM). They then present process improvement approaches such as TQM and Six Sigma, demonstrating how these methods can improve projects in a traditional environment.

Catalog no. 6312X, ISBN: 978-1-4200-6312-7 October 2010, 7 x 10, 524 pp. Suggested Price: $135.95 / £87.00

Available in eBook

Modern ConstructionLean Project Delivery and Integrated PracticesLincoln H. Forbes & Syed M. AhmedEast Carolina University, Greenville, North Carolina, USA


A practical guide to adapting Toyota Production System and Lean principles to high-mix/low-volume environments, this unique book uses charts, flow charts, and pictures as well as simple language and logic to illustrate the need for and benefit of change. It guides the reader through the correct order of implementation and describes problems and pitfalls alongside practical and proven solutions. Drawing on the author’s years of experience transforming high-mix plants to Lean, this handy volume offers hands-on advice to bring Lean principles to low-volume manufacturers.


Available in eBook

Lean Production for the Small CompanyMike ElbertElbert Lean Business Systems, Minnetonka, Minnesota, USA

Kansei/Affective EngineeringProviding a guided tour through each stage of the process, this book explores how to apply Kansei/Affective Engineering. The text includes many applied examples in areas such as automotive, home electrics, appliances, cosmetics, packaging, and e-commerce business.

Catalog no. K11130, ISBN: 978-1-4398-2133-6, September 2010 6-1/8 x 9-1/4, 334 pp., Soft Cover, Suggested Price: $72.95 / £45.99

Available in eBook

Innovations of Kansei EngineeringThis book elucidates Kansei Engineering, defining the technology, its methods, and the developmental process related to designing a product. It details how to construct the intelligent computer system to support new product development using the neural network model and fuzzy logic.

Catalog no. K10986, ISBN: 978-1-4398-1866-4, September 2010 6-1/8 x 9-1/4, 152 pp., Soft Cover, Suggested Price: $72.95 / £45.99

Available in eBook

Written by the founder of this technology, this set provides readers with the background and history of Kansei Engineering and demonstrates how to use it in each stage. This new ergonomic technology seeks to develop a product based on a consumer emotion. First, the consumer feeling is surveyed by psychological and or psycho-physiological measurement; then, the survey data are analyzed using statistical techniques; finally, the analyzed data are transferred to design domain through engineering and technology. Innovations of Kansei Engineering explains this new technique in detail, while Kansei/Affective Engineering outlines successful applications of this method.

Buy the set and save!Catalog no. K11168, ISBN: 978-1-4398-2262-3 September 2010, 6-1/8 x 9-1/4, 488 pp., Soft Cover Suggested Price: $125.95 / £80.99

Available in eBook

Also available as individual volumes

Kansei EngineeringEdited by

Mitsuo NagamachiFounder of Kansei Engineering and Professor Emeritus, Hiroshima University, Japan


Many books and articles have been written on how to identify the root cause of a problem. However, the essence of any root cause analysis in modern quality thinking is to go beyond the actual problem. This book offers a new non-technical statistical approach to quality for effective improvement and productivity by focusing on very specific and fundamental methodologies as well as tools for the future. It examines the fundamentals of statistical understanding, and by doing that the book shows why statistical use is important in the decision making process.


Available in eBook

Essential Statistical Concepts for the Quality ProfessionalD. H. StamatisUniversity of Phoenix School of Business, Southgate, Michigan, USA

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Advanced Risk Analysis in Engineering Enterprise SystemsCesar Ariel PintoOld Dominion University, Norfolk, Virginia, USA

Paul R. GarveyThe MITRE Corporation, Bedford, Massachusetts, USA


Presenting a series of advanced topics in modern risk analysis, this work highlights the modeling, analysis, and management of risk in complex engineering enterprise systems. Extending far beyond the scope common to traditional systems, it provides a detailed investigation of extreme events, including the risks of extreme events in complex queuing systems. Chapters cover elements of risk and decision theory, analytical framework, risk co-relationships, functional dependency network analysis, decision-theoretic algorithms, prioritization systems, and complex queuing systems. Exercises are included at the end of each chapter.


Available in eBook

Advances in Human Factors and Ergonomics in HealthcareEdited by

Vincent G. DuffyPurdue University, West Lafayette, Indiana, USA

Series: Advances in Human Factors and Ergonomics

Based on recent research, this book discusses how to improve quality, safety, efficiency, and effectiveness in patient care through application of human factors and ergonomics principles. It provides guidance on the design and application of systems and devices for healthcare delivery, from both a patient and staff perspective. It covers everything from the proper design of bed rails to the most efficient design of operating rooms to analysis of staff-patient interaction. It also supplies a way to improve organizational aspects and approaches to modeling, targeting work aspects specific to healthcare settings.


Available in eBook


Developed from the authors’ longstanding course on decision and risk analysis, this text explores the important interaction between decisions and management action and clarifies the barriers to rational decision making. The authors analyze strengths and weaknesses of the best alternatives, enabling decision makers to improve on these alternatives by adding value and reducing risk. They also discuss bias, negotiations, project/risk management, and ethical dilemmas. Numerous examples highlight real-world situations from everyday life, public policy, and industry. Software tutorials and other material are available on the book’s website.

Catalog no. C7572, ISBN: 978-1-4200-7572-4 October 2011, 7 x 10, 578 pp. Suggested Price: $129.95 / £82.00

Available in eBook

Textbook

Value-Added Decision Making for ManagersKenneth ChelstWayne State University, Detroit, Michigan, USA

Yavuz Burak CanbolatAbbott Laboratories, Abbott Park, Illinois, USA

This book supplies practical guidance on how to develop Customer Viewpoint Maps. It provides examples of customer viewpoint maps, offers guidelines for working with customers to develop the map, and demonstrates how the results interface with the traditional value stream map for the process. Helping readers leverage the investment their companies have already made in value stream maps, the text presents a fresh perspective on improving process efficiencies. The author illustrates the connections between the various processes that, until now, have been managed separately.


Available in eBook

Value Stream Maps from the Customer PerspectiveDon JohnstonCas Adaptive Solutions, Titusville, Florida, USA

Rising incidences of cancer in areas neighboring industrial facilities have heightened concern over the use of toxic chemicals in manufacturing and industry. Based on the authors’ research, the book explores the history of toxic chemical release reporting programs. It presents data on the actual toxicity of chemicals currently in use, discusses variables that contribute to the relative toxicity of a substance, compares alternate emphases in existing programs for reducing environmental threats, and provides a specific and health-based program to reduce or eliminate the use of toxic chemicals.


Available in eBook

Toxic ChemicalsRisk Prevention Through Use ReductionThomas E. Higgins, Jayanti A. Sachdev, & Stephen A. Engleman

Since Henry Ford sent the first chassis down the assembly line, line balancing issues have proven hard to eradicate. Human factors, quality of parts, and variation must be considered every day. To maintain continuous flow requires a paradigm shift in thinking that encourages continual self-correcting. Relying on a number of case studies of improvements initiated by the author, this book demonstrates ways to recognize weak links and continually solve them. It offers rules, tools (including simulation software), and guidelines to eliminate problems before they start.


The Basics Self-Balancing ProcessesTrue Lean Continuous FlowGordon Ghirann

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Filled with numerous real-world industrial examples, this cohesive work reviews current laser-based techniques as applied to industrial monitoring and diagnostics. It covers regulations, safety and environmental issues, and a range of modern applications in industrial physics and engineering. The book focuses on laser-induced fluorescence, laser-induced breakdown spectroscopy, tunable diode laser absorption spectroscopy, time-of-flight mass spectroscopy, and optical fiber sensing technology. It also explores industrial products that address environmental and safety requirements.


Available in eBook

Industrial Applications of Laser DiagnosticsYoshihiro DeguchiUniversity of Tokushima, Japan

This book is a complete reference on human factors and ergonomics research, concepts, theories, models, methods, and interventions that have been or can be applied in health care. Topics such as medical technology and telemedicine are covered, and special emphasis is put on the contributions of human factors and ergonomics to the improvement of patient safety and quality of care. Nine chapters from the original edition were deleted, and information from them was incorporated into other chapters. Furthermore, this second edition offers 17 new chapters.

Catalog no. K11489, ISBN: 978-1-4398-3033-8 November 2011, 8-1/2 x 11, 876 pp. Suggested Price: $149.95 / £95.00

Available in eBook

Handbook of Human Factors and Ergonomics in Health Care and Patient SafetySecond EditionEdited by

Pascale CarayonUniversity of Wisconsin-Madison, USA

Series: Human Factors and Ergonomics

Helping readers become effective quality engineers, this text covers both management and statistical methods of quality engineering in an integrative manner. Suitable for candidates preparing for the certified quality engineer (CQE) exam, this edition reflects the changes in the latest revision of the ISO 9000 Standards and the Baldrige Award criteria. Along with new mini-projects and examples, it incorporates lean methods for reducing cycle time, increasing throughput, and reducing waste. Reorganized and more accessible, this edition also includes more coverage of strategic planning.


Available in eBook

Textbook

A First Course in Quality EngineeringIntegrating Statistical and Management Methods of Quality, Second EditionK.S. KrishnamoorthiBradley University, Peoria, Illinois, USA

V. Ram KrishnamoorthiLoyola University Chicago, Stritch School of Medicine, Illinois, USA

This popular book is an easy-to-use guide that addresses basic descriptive statistics, reliability concepts, the exponential distribution, the Weibull distribution, and the lognormal distribution. It covers reliability data plotting, acceleration models, life test data analysis and systems models, and much more. This updated edition includes a new chapter on Bayesian reliability analysis and expanded coverage of repairable system modeling. Taking a practical and example-oriented approach to reliability analysis, it provides detailed illustrations of software implementation throughout. Software and other files are made available for download.

Catalog no. C4665, ISBN: 978-1-58488-466-8 August 2011, 7 x 10, 600 pp. Suggested Price: $89.95 / £63.99

Available in eBook

Textbook

Applied ReliabilityThird EditionPaul A. TobiasRetired, Austin, Texas, USA

David TrindadeBloom Energy, San Jose, California, USA

Worldwide, the attention for health, innovation, and productivity is increasing. The need for knowledge and its applications is large and this book contributes to knowledge development as well as its application. The content varies from the effect that a new office interior has on its occupants, to the most efficient design for a glove. It examines topics as diverse as the facilitation of human interaction through workplace design and the improvement of virtual reality applications. Its 90 articles represent 24 countries on five continents.


Available in eBook

Advances in Occupational, Social, and Organizational ErgonomicsEdited by

Gavriel Salvendy, Peter Vink, Jussi Kantola, & Waldemar KarwowskiSeries: Advances in Human Factors and Ergonomics

Meeting the needs of the manufacturing and service sectors of contemporary industry, this volume is concerned with the human factors, ergonomics, and safety issues related to the design of products, processes, and systems, as well as the operation and management of business enterprises. This book will be of special value to researchers and practitioners involved in the design of products, processes, systems, and services that are marketed and utilized by a variety of organizations around the world.


Available in eBook

Advances in Human Factors, Ergonomics, and Safety in Manufacturing and Service IndustriesEdited by

Waldemar KarwowskiUniversity of Central Florida, Orlando, USA

Gavriel SalvendyTsinghua University, People’s Republic of China

Series: Advances in Human Factors and Ergonomics

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A practical guide to environmental, safety, and occupational health audits, this book allows organizations and business to avoid expensive external auditors and retain the knowledge and learning in-house. In contrast to the over-academic and uninspiring tone of most auditing books, this text gives accessible user-friendly advice in a step-by-step manner. Building on novel auditing techniques designed to overcome common problems in the audit process, it emphasizes accurate auditing that is representative and repeatable. It allows managers or safety/environmental officers to undertake in-house audits in a competent and reproducible fashion.


Available in eBook

Safety, Health, and Environmental AuditingA Practical GuideSimon Watson PainSolway Consulting Group, England, UK

Now in its fourth edition, this bestselling resource continues to explore why things don’t work out as planned and how to make sure they do. While past editions have focused on failure modes, effects analysis, and opportunity analysis this new edition emphasizes evidence collection, strategy, and the contribution of human performance and human factors to poor decision making. New topics covered include PROACTOnDemand, the advantages of SaaS, RCA templates, as well as various case studies illustrating RCA.


Available in eBook

Root Cause AnalysisImproving Performance for Bottom-Line Results, Fourth EditionRobert J. Latino & Mark A. LatinoReliability Center, Inc., Hopewell, Virginia, USA

Kenneth C. LatinoMeadwestvaco, Covington, Virginia, USA

This book addresses the key parts of reliability theory: binary and multi-state monotone systems, network reliability, and maintenance theory. Accessible to engineers, statisticians, and mathematicians in reliability, this self-contained text provides many worked examples, algorithms, simulation methods, and exercises, with solutions in an appendix. Specific topics covered include disjoint sum representations of the system function, systems consisting of components with statistically dependent lifetimes, and lifetime and aging analyses of simple and binary monotone systems.


Available in eBook

Reliability and MaintenanceNetworks and SystemsFrank BeicheltUniversity of Witwatersrand, Johannesburg, South Africa

Peter TittmannUniversity of Applied Sciences, Mittweida, Germany

This concise and easy-to-read reference explains how to approach quality assurance for construction projects. Containing quick reference tables and a wealth of figures, it presents valuable quality-related data and guidelines, with coverage that spans from project inception through to the issuance of a completion certificate. In addition to procedures and concepts, the author discusses a wide range of tools and techniques to address quality management, including Six Sigma, TRIZ, and Total Quality Management, as well as ISO 9000 and the ISO 14000 Environmental Management System.


Available in eBook

Quality Management in Construction ProjectsAbdul Razzak RumaneEngineer, Consultant, SSH International Engineering Consultants, Kuwait


A valuable tool for chemists and analysts working in Quality Control laboratories, this book provides technical solutions that fulfill training requirements and build skilled manpower. The text is written for practitioners in quality control laboratories, product development laboratories, and stability laboratories in pharmaceutical and bio-pharmaceutical manufacturing, along with students in pharmaceutical and biotechnology development. It includes chapters on various elements commonly used in quality control labs, with questions at the end to ensure understanding. It also includes training manuals, a training log, and a CD-ROM on various laboratory aspects.

Catalog no. K12268, ISBN: 978-1-4398-4994-1 February 2011, 6 x 9, 484 pp. Suggested Price: $139.95 / £89.00

Available in eBook

Quality Control Training ManualComprehensive Training Guide for API, Finished Pharmaceutical and Biotechnologies LaboratoriesSyed Imtiaz Haider & Erfan Asif SyedJulphar Gulf Pharm Industries, United Arab Emirates

Structured in stand-alone sections and designed for practicing engineers, this book addresses specific reliability and maintainability analysis methods for part design, systems integration, and life-cycle sustainment. Unlike many books on this subject, this one departs from the nearly exclusive use of the exponential probability distribution to characterize failure and demonstrates other probability distributions that more accurately describe the true behavior of failure. Emphasizing a more mathematical or statistical approach, it focuses on engineering and emphasizes failure that results from wear-out over the useful life of the part.


Available in eBook

Practical Reliability Engineering and Analysis for System Design and Life-Cycle SustainmentWilliam WesselsUniversity of Alabama, Huntsville, USA

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An expert on global supply chain management, Tom Cook is the recipient of numerous accolades, including an International Partnership Award bestowed by President Clinton. In this book, Cook provides a blueprint for executing a compliant and cost-effective global trade program. Covering best practices for outbound and inbound logistics, the book identifies traditional and emerging complications, details solutions for building and securing the global supply chain, and includes compliance information organized by government agency. It provides proven approaches for billing and record keeping and also discusses homeland security issues.


Available in eBook

Compliance in Today’s Global Supply ChainThomas A. CookAmerican River International, Melville, New York, USA

Written by academic experts, in language that is accessible to practitioners, this book examines research and case studies of companies running profitable reuse/remanufacture operations in various industries. It illustrates profitable practices in returned and recovered products, clearly explaining how to: design a reverse logistics network, conduct production planning, implement effective marketing strategies, and apply closed-loop supply chain strategies in industries besides manufacturing. From product development and materials to assembly and profitability, the book explores the impact of these processes across the supply chain.


Available in eBook

Closed-Loop Supply ChainsNew Developments to Improve the Sustainability of Business PracticesEdited by

Mark E. FergusonMoore School of Business, University of South Carolina, Columbia, USA

Gilvan C. SouzaKelley School of Business, Indiana University, Bloomington, USA

Providing an insider’s perspective on strategic and operational practices for company growth, this book examines how Asian global firms and small and medium venture firms have accomplished rapid catch-up with leading firms in North America and Europe and established their global competitive advantage. The authors include extensive case studies and reveal the organizational processes of strategy formulation and implementation. Written for those with a basic understanding of business, this book avoids extensive mathematical algorithms and complex theoretical descriptions.


Building Network Capabilities in Turbulent Competitive EnvironmentsPractices of Global Firms from Korea and JapanYoung Won ParkUniversity of Tokyo, Japan

Paul HongUniversity of Toledo, Ohio, USA

Leaving little to chance, this book provides a detailed explanation of how to apply the Lean principles of 5S to convert a factory to a fully functioning Visual Workplace. It covers the range of methods that compose an effective visual management system and explains management’s role in creating a Lean strategy to accomplish the transformation. The text covers visual Kanban, material replenishment, and the implementation of a visual maintenance department. It also includes step-by-step instructions for creating visual shadow boards.


Visual ControlsApplying Visual Management to the FactoryChris A. Ortiz & Murry ParkKaizen Assembly, Inc., Bellingham, Washington, USA

Integrating coverage of transportation reliability and safety concepts, this book eliminates the need to consult different resources to obtain important information. It begins with mathematical concepts and safety basics considered useful in understanding the contents of subsequent chapters. The author covers the significance of human error in rail and transportation systems and provides material on methods used to perform reliability and safety analyses. Problems are included to test reader comprehension and examples with solutions are provided.


Available in eBook

Transportation Systems Reliability and SafetyB.S. DhillonUniversity of Ottawa, Canada

Picking up where the textbooks usually leave off, this book equips readers to deal with non-normal applications scientifically and to explain the methodology to suppliers and customers. It shows how to handle uncooperative real-world processes that do not follow textbook assumptions. The text explains how to set realistic control limits and calculate meaningful process capability indices for non-normal applications. Highlighting the pitfalls of assuming normality for all processes, the book addresses multivariate systems, nested variation sources, as well as lognormal, gamma, and Weibull distributions.


Available in eBook

Statistical Process Control for Real-World ApplicationsWilliam A. LevinsonLevinson Productivity Systems, Wilkes-Barre, Pennsylvania, USA

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The rise of the Internet as the first choice for retail shoppers presents new challenges for retailers and suppliers. This book details how information technology (IT) evolved to play such a role in retail supply chain networks, how this impacts supply chain networks, and how this has changed service operations. The first part of the text addresses IT in relation to service and retail industries. The second part covers how the new supply chain dynamics impact traditional service and retail delivery. The third part presents case studies.


Available in eBook

Internet Retail OperationsIntegrating Theory and Practice for ManagersTimothy M. LaseterUniversity of Virginia, Charlottesville, USA

Elliot RabinovichArizona State University, Tempe, USA

Series: Supply Chain Integration Modeling, Optimization and Application

The fourth edition of this comprehensive logistics management text covers theoretical and practical aspects of all major operational topics. This new edition contains an expanded chapter on supply chain design. It also includes new sections on: Assessing the economic value of supply chain initiatives; Global trading; Total Cost of Ownership in a global supply chain; Sustainable supply chains; and Supply chain risk management. Summaries, keywords, cases, and exercises are included within chapters. Additional interactive Macromedia Flash elements are made available for download from the book’s companion website.


Available in eBook

Textbook

Integral Logistics ManagementOperations and Supply Chain Management Within and Across Companies, Fourth EditionPaul SchönslebenSwiss Federal Institute of Technology, Zurich, Switzerland


From start to finish, this book follows a comprehensive case study of a team as they implement a Lean Six Sigma project. This in-depth case study considers the data and explains how the team drew their conclusions. The accompanying CD includes the data covered in the case study so readers can perform their own analyses. Using more than 100 illustrative figures and tables, the text demonstrates the links between all of the Lean Six Sigma tools.


Available in eBook

Implementing Lean Six Sigma throughout the Supply ChainThe Comprehensive and Transparent Case StudyElizabeth A. Cudney & Rodney KestleMissouri University of Science and Technology, Rolla, USA

Focusing on lifecycle management of hazardous materials, this book provides a logistics treatment in order to promote understanding of the underlying supply chain management principles which can be applied to reduce overall use of hazardous materials. Such an approach reduces or eliminates such materials, reduces organizational liability, and reduces hazardous waste management and disposal costs. This text collectively addresses supply chain management, threat and vulnerability assessment/mitigation, and hazardous material evaluation and management techniques to minimize disruptions to the daily flow of activities and to minimize risks.


Available in eBook

Hazardous Material (HAZMAT) Life Cycle ManagementCorporate, Community and Organizational Planning and PreparednessRobert JaffinAmerican Military University, New York, USA

The Global Lean Supply Chain: Creating End-to-End Value provides the understanding needed to enhance overall performance by creating a culture of execution. It explains how to establish goals for the planning, sourcing, developing, delivery, and reliability stages of the supply chain. Focusing on execution of daily activities it details how to align and cascade your supply chain metrics to develop leadership support. Complete with linked metrics and a CD with helpful tools, this book provides the tools needed to transform your Supply Chain.


The Global Lean Supply ChainCreating End-to-End ValueJeffrey SlaterSonoco Products, Hartsville, South Carolina, USA

With contributions from experts in the field, this comprehensive encyclopedia contains more than 300 accessible entries on a range of cutting-edge topics that span the entire area of supply chain management. It offers a broad, clear overview of both fundamental topics and recent advances. It covers drivers of supply chain change, project management approaches for supply chain change, globalization and supply chains, the design of supply chains, and the Lean and Six Sigma movements.

Catalog no. K12842, ISBN: 978-1-4398-6148-6 December 2011, 8-1/2 x 11, 1362 pp. Suggested Price: $895.00 / £570.00

Encyclopedia of Supply Chain Management Two Volume SetEdited by

James B. AyersCGR Management Consultants, Playa del Rey, California, USA

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This book present emerging supply chain practices from the Silk Road regions that include China, Hong Kong, India, Pakistan, Iran, Central Asia, Lebanon, Turkey, Israel, and Hungary. It takes a results-oriented, comparative approach to supply chain management covering structural, strategic, and operational topics. Providing insights for assessing performance and hedging risk, this is a handbook that competitive supply chain executives cannot afford to ignore.


Available in eBook

Managing Supply Chains on the Silk RoadStrategy, Performance, and RiskEdited by

Çag rı Haksöz, Sridhar Seshadri, & Ananth V. Iyer

This book explains why the traditional materials planning environment, embodied by an Enterprise Resource Planning (ERP) system, is an ineffective support system for a company that wants to adopt Lean practices. It offers an alternative methodology for implementing Lean into the supply chain that allows for ongoing experimentation, learning, and improvement. After defining supply chain management and Lean basics, it explores the conflicts between Lean and the traditional framework.


Lean Supply Chain Management EssentialsA Framework for Materials ManagersBill KerberHigh Mix Lean, Medford, New Jersey, USA

Brian J. DreckshageSupply Chain Management Consultant, Ballwin, Missouri, USA

Taking a Lean approach, this book applies the concept of value mapping to the efficient design of a supply chain. Explaining how to analyze and map the total supply chain process, it takes into account the complexity of multiple suppliers, distribution centers, and dispersed customers. The text also examines the impacts of international sourcing and the organizational culture on supply chain process design and operation. The authors describe how to anticipate risks and assess where standardization is feasible and where customizing is needed.


Available in eBook

Lean Supplier DevelopmentEstablishing Partnerships and True Costs Throughout the Supply ChainChris Harris, Rick Harris, & Chuck Streeter

Explaining how to introduce Lean principles to IT functions, this book provides the tools and understanding to make better decisions, increase efficiency, and make IT a major force in delivering sustainable improvements to the supply chain. It introduces powerful Lean tools and techniques and supplies a methodology for implementing them to reduce waste in the IT environment. Discussing information production processes, IT systems, and change management through the lens of Lean principles, the book provides step-by-step guidance for implementing Lean principles in an IT supply chain management system.


Lean Management Principles for Information TechnologyGerhard J. PlenertMainstream GS, LLC., Carmichael, California, USA


Providing actionable steps for each stage in the manufacturing and supply chain management process, this book presents a detailed roadmap for implementing Kanban. This updated second edition focuses on creating an environment for success. Addressing both internal and external elements, it considers statistical data cleansing techniques to remove irrelevant data, correlation analysis using Excel-based techniques to guide decisions, the analysis of supplier performance against lead time and lot size expectations, and risk mitigation strategies for poor performing suppliers.


Available in eBook

Kanban for the Supply ChainFundamental Practices for Manufacturing Management, Second EditionStephen CimorelliCummins Filtration, Nashville, Tennessee, USA

The second edition of this popular resource reflects new technology in supply chain management (SCM). Providing a comprehensive review of business computing, it features new chapters on the fundamentals of computing and their enabling power as well as the basics of contemporary ERP/supply chain business solutions. This book remains a critical resource on the enabling power of today’s technologies and their impact on SCM. Focusing on the impact of the Internet on strategic elements of SCM, the author highlights integrative software tools that allow for new levels of collaboration, flexibility, and performance.


Available in eBook

Introduction to Supply Chain Management TechnologiesSecond EditionDavid Frederick RossAPICS National, Chicago, Illinois, USA


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This book explains how to use Plan for Every Part (PFEP) to boost performance and cost efficiencies in your supply chain. It explains how to use PFEP to improve management of your raw materials, WIP, and finished goods inventories. Tapping into two decades of combined experience at Toyota Motor Manufacturing, the authors explain how to use PFEP to determine how much you need to build, the proper frequency for deliveries, how often you need to pick up from suppliers, and how much inventory you require.


Available in eBook

Turbo FlowUsing Plan for Every Part (PFEP) to Turbo Charge Your Supply ChainTim ConradGates Corporation, Florence, Kentucky, USA

Robyn RooksMPNL Solutions, Georgetown, Kentucky, USA

An analysis of today’s business environment and the integration of software, people, and interfaces, this book explores the roles of engineers, information technologists, and product development professionals. It provides methods, processes, and tools (MPTs) for life cycle costing while focusing on technology centric examples. The author includes unpublished material on the costing of commercial off-the-shelf systems and presents the MPTs from a product development perspective. The text also covers applications that use Excel spreadsheets for better comprehension.


Available in eBook

Systems Life Cycle CostingEconomic Analysis, Estimation, and ManagementJohn V. FarrUnited States Military Academy at West Point, New York, USA

Series: Engineering Management

Reporting on research in production, distribution, and transportation, this book supplies the understanding needed to tackle key problems within the supply chain. Viewing the supply chain as an integrated process with regard to tactical and operational planning, it details models to address the range of organizational issues that can adversely affect a supply chain. This compilation of scholarly research work considers high-level production schedules, product sourcing, network alignment, distribution center layouts, transportation operations with stochastic demand, inventory planning, and day-to-day operations planning.

Catalog no. AU945X, ISBN: 978-1-4200-7945-6 September 2010, 6-1/8 x 9-1/4, 330 pp. Suggested Price: $94.95 / £59.99

Available in eBook

The Supply Chain in Manufacturing, Distribution, and TransportationModeling, Optimization, and ApplicationsEdited by

Kenneth D. LawrenceNew Jersey Institute of Technology, Newark, USA

Ronald K. Klimberg & Virginia M. MioriSaint Joseph’s University, Philadelphia, Pennsylvania, USA

Now that RFID technology has come of age and there are may choices, the challenge has become how to select the right one for the job. A practical reference on the workings of RFID and Auto-ID technologies such as satellite tags and barcodes and their integration into logistics initiatives, this book covers background, history, and current applications. It delineates a decision model for choosing RFID and other Auto-ID technologies. It covers integrating and developing RFID and Auto-ID applications, traditional planning and logistics, military UID requirements, and future research.

Catalog no. 94270, ISBN: 978-1-4200-9427-5 May 2011, 7 x 10, 430 pp. Suggested Price: $149.95 / £95.00

Available in eBook

RFID and Auto-ID in Planning and LogisticsA Practical Guide for Military UID ApplicationsErick C. JonesUniversity of Texas, Arlington, USA

Christopher A. ChungSeabrook, Texas, USA

Providing a solid foundation of knowledge in modeling remanufacturing systems, this book addresses the design, planning, and processing issues faced by decision-makers in the field. With easy-to-use mathematical or simulation modeling to demonstrate solutions for each remanufacturing issue, it helps practitioners understand how a particular issue can be effectively modeled and how to choose the appropriate solution methodology. The book also discusses how increasingly stringent environmental regulations and decreasing natural resources influence manufacturers toward more environmentally conscious manufacturing and product recovery initiatives.


Available in eBook

Remanufacturing Modeling and AnalysisMehmet Ali IlginDokuz Eylul University, Izmir, Turkey

Surendra M. GuptaNortheastern University, Boston, Massachusetts, USA

The lessons of inbound supply, especially foreign purchasing, can be very costly if learned through a trial-and-error approach. Leaving little to chance, international trade expert Thomas Cook details the fundamentals of logistics and compliance. He presents case studies that illustrate best practices in imports, logistics, and landed cost modeling across a range of industries. This comprehensive purchasing guide provides tips for avoiding common foreign trade zone pitfalls and covers the potential risks and complications involved with U.S. Customs, freight, INCO terms, and title and payment issues.

Catalog no. PP6197, ISBN: 978-1-4200-8619-5 November 2010, 6-1/8 x 9-1/4, 417 pp. Suggested Price: $83.95 / £53.99

Available in eBook

Mastering Purchasing Management for Inbound Supply ChainsThomas A. CookAmerican River International, Melville, New York, USA

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Illustrating a range of practical applications, GIS in Hospital and Healthcare Emergency Management explains how hospitals and healthcare facilities can improve their emergency management and disaster preparedness through GIS. The text aims to raise the level of understanding of the role of GIS in emergency management planning among hospital healthcare emergency managers, risk managers, decision-makers, and accrediting organizations. The author covers spatial aspects of planning, preparedness, response, and recovery. A CD-ROM with color images, useful forms, exercises, and additional resources is included.


Available in eBook

GIS in Hospital and Healthcare Emergency ManagementRic Skinner, GISPThe Stonybrook Group, LLC, Sturbridge, Massachusetts, USA

Disaster management and victim identification are receiving greater attention worldwide. This volume presents a selection of key historical incidents in the United Kingdom and includes candid discussions of potential areas for improvement in preparedness and future deployment capabilities. Each chapter addresses a specific disaster and covers a number of main points in relation to the incident. This volume contains the combined input of academics, forensic specialists, trainers, and law enforcement professionals who focus on actual cases to honestly assess events and provide recommendations for improvement.

Catalog no. 94122, ISBN: 978-1-4200-9412-1 May 2011, 6-1/8 x 9-1/4, 248 pp. Suggested Price: $129.95 / £82.00

Available in eBook

Disaster Victim IdentificationExperience and PracticeEdited by

Sue Black, L. Hackman, & X. MallettUniversity of Dundee, Nethergate, Scotland

G. SunderlandCumbria Police Authority, Penrith, UK

This volume explains the training required to prevent a lack of situational awareness by those thrust into unfamiliar territory during crisis events. Covering exercises, training curricula, and cost-effective recommendations, it prepares first responders to face multiple threats from multiple sources. It explains how to turn conflicts between various responding agencies into collaboration and explores innovative training strategies, grant opportunities to pay for training and equipment, and the rising trend of online training courses. It also demonstrates how to conduct tabletop drills and review the results.


Available in eBook

Cross-Training for First RespondersGregory BennettHelmetta, New Jersey, USA

This volume provides proven methodologies applicable to a host of scenarios in the public and private sectors. Topics include the phases of a critical incident response and stabilizing the scene, leadership style and techniques required to manage a critical incident successfully, guidelines for responding to hazardous materials and weapons of mass destruction incidents, stress management, maintaining continuity of business in the face of a crisis, and the roles of high-level personnel in setting policy and direction for the response and recovery efforts.


Available in eBook

Critical Incident ManagementA Complete Response Guide, Second EditionVincent Faggiano & John McNallBowMac Educational Services, Inc., Honeoye Falls, New York, USA

Emphasizing non-traditional approaches to disaster recovery and rebuilding communities, this book brings together leading research on the ways various societies have experienced disasters, learned from them, and revised their thinking about building resiliency pre- and post-disaster. It includes numerous case studies that illustrate the difficulties that persist as societies attempt to overcome challenges and rebuild more disaster-resilient communities. All chapters offer diverse community examples that form a framework for comparing best practices—focusing on integrated solutions for ecological restoration and community development.

Catalog no. AU8822, ISBN: 978-1-4200-8822-9 October 2010, 6-1/8 x 9-1/4, 634 pp. Suggested Price: $99.95 / £63.99

Available in eBook

Community Disaster Recovery and ResiliencyExploring Global Opportunities and ChallengesEdited by

DeMond S. Miller & Jason David RiveraRowan University, Glassboro, New Jersey, USA

Covering domestic and international approaches, this book explains how to effectively plan for and manage the consequences of a catastrophe. It introduces the many considerations that influence how we plan for and respond to large-scale catastrophes. Written by a recognized expert in emergency management, this volume is a thorough study of the planning process and response procedures. R real-world case studies demonstrate the characteristics of catastrophic disasters, the special issues of response and recovery, and preparation on international, national, and local levels.


Available in eBook

Catastrophic Disaster Planning and ResponseClifford OliverCrofton, Maryland, USA

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This book explains how to use social media and Web 2.0 technologies to improve emergency planning, preparedness, and response capabilities. Providing a set of guidelines for using social media effectively across a range of emergency management applications, it supplies cutting-edge methods for leveraging these technologies to reduce information overload, inform the public, and save lives. Filled with real-world examples and case studies, it is an ideal self-study resource. Its easy-to-navigate structure and numerous exercises also make it suitable for courses at the undergraduate and graduate levels.


Available in eBook

Social Media, Crisis Communication, and Emergency ManagementLeveraging Web 2.0 TechnologiesConnie WhiteSchool of Media Arts, Columbia College, Chicago, Illinois, USA

Presenting real-world solutions for the increasingly complex role of the emergency manger, this book provides best practices for communicating during a crisis and ensuring preparedness. It addresses a range of disaster scenarios and hazard-specific issues, including agroterrorism, pandemic planning, high profile workplace violence, school shooting incidents, event planning, the potential for chemical/biological and explosive terrorist attacks, as well as unique considerations in conventional natural disaster events. Various industry professionals offer real-world examples of plans in action.


Available in eBook

Principles of Emergency ManagementHazard Specific Issues & Mitigation StrategiesEdited by

Michael J. Fagel. PhD., CEMFounder Aurora Safety, CEO, Illinois, USA

The culmination of many years of experience, this book discusses the process and systems that should be considered in emergency planning and preparedness efforts. The author details the needs for appropriate training and planning. He stresses the importance of consistency with the various national preparedness initiatives, includes definitions of terms, and examines language representative of the evolution of emergency planning. The book also discusses the development of an exercise program so that participants can simulate actual emergency preparedness scenarios.


Available in eBook

Principles of Emergency Management and Emergency Operations Centers (EOC)Michael J. Fagel. PhD., CEMFounder Aurora Safety, CEO, Illinois, USA

This book examines existing mass notification system solutions supporting crisis communications. It reviews emerging trends and provides guidance on how to tackle complex issues. With an overview of current technology systems and requirements, designs, implementation, and testing, the text provides an understanding of emergency response communications and associated technologies. It covers the populations serviced historically, the current legal landscape, and key decision making considerations needed for effective planning and preparedness.


Available in eBook

Mass Notification and Crisis CommunicationsPlanning, Preparedness, and SystemsDenise C. WalkerLone Star College System, The Woodlands, Texas, USA

Those charged with mass fatalities response will find themselves immersed in multiple tasks involving diverse individuals, organizations, and priorities. This volume provides practical guidance to communities and responders as they plan for, respond to, and recover from a mass fatalities incident. Topics include managing resources and personnel; protecting a potential crime scene; search, recovery, identification, and return of remains; and providing family members, responders, and the impacted community the necessary support to cope with the physical, spiritual, and emotional stressors of a mass fatalities incident.


Available in eBook

Mass FatalitiesManaging the Community ResponsePeter R. TeahenInternational Mass Fatalities Center, Cedar Rapids, Iowa, USA

Unveiling a new way of thinking, this guide introduces the concept of emerging risk and the effective mitigation of and response to unforeseen events. It describes new types of risks, their identification, and their implications for mass casualty and damage. Encouraging cooperation among services, it proposes response actions with regard to identification, mitigation, messaging, crisis communications, planning, and preparedness. It explains techniques for modeling new risks and threat outlooks, methods for calculating and creating strategy and tactics, and guidelines for conducting ongoing risk assessments.


Available in eBook

Managing Emerging RiskThe Capstone of PreparednessKevin D. BurtonBurton Asset Management, Inc., Scottsdale, Arizona, USA

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Using primary empirical studies and in-depth interviews, this book draws on two years of field research into how minorities experience racial profiling by police authorities. Citing cases involving over 100 minority citizens, it places into context the experience of racial profiling by examining each individual case and employing a rigorous qualitative phenomenological method to develop dominant themes and determine their associated meaning. Suitable as a textbook or professional reference, this book distinguishes myth from data to discover the truth underlying the practice of racial profiling.


Available in eBook

Racial ProfilingThey Stopped me Because I’m ------------.Michael BirzerWichita State University, Kansas, USA

This one-semester undergraduate textbook provides an accessible discussion of management and leadership within a law enforcement agency. Valuable for police academies and training courses, it offers a comprehensive, down-to-earth account of the current state and future direction of police leadership and management concepts. Presenting novel insights and understanding with minimal memorization, it includes action boxes, key terms, practical case studies, and interactive summary and review sections.


Available in eBook

Textbook

Principles of Leadership and Management in Law EnforcementMichael L. BirzerWichita State University, Kansas, USA

Gerald J. Bayens & Cliff RobersonWashburn University, Topeka, Kansas, USA

Drawn from the work of scholars on the cutting edge of police research, this volume argues for a radical shift in the way policing is approached. It provides concrete recommendations for the fundamental reorganization of the policing institution and presents a comprehensive planning regimen for urban problems that encompasses security, urban reinvestment, and public planning. It introduces an innovative model for problem-oriented policing in high-crime areas and outlines a specific methodology for police redeployment.

Catalog no. K12291, ISBN: 978-1-4398-5036-7 August 2011, 6-1/8 x 9-1/4, 257 pp., Soft Cover Suggested Price: $89.95 / £57.99

Available in eBook

Textbook

Mission-Based PolicingJohn P. Crank & Mark T. SundermeierUniversity of Nebraska-Omaha, USA

Dawn M. Irlbeck & Rebecca K. MurrayCreighton University, Omaha, Nebraska, USA

Series: Advances in Police Theory and Practice

Police departments are required to have well-informed corruption prevention plans and to account for the exercise of powers. But despite significant advances in knowledge, questions remain about the most effective and fair methods of dealing with police misconduct after it has occurred and preventing misconduct. This book presents police misconduct strategies and analyzes current as well as emerging threats to police integrity. The authors provide recommendations on police integrity solutions applicable to a range of types of police departments and policing environments.


Available in eBook

Managing Police IntegrityThe Australian ExperienceLouise PorterGriffith University, Brisbane, Australia

Timothy PrenzlerGriffith University, Brisbane, Australia


Written by a world-renowned legal scholar, this volume provides a complete overview of the system that administers the prosecution of young offenders. Topics discussed include the history of juvenile courts, delinquency causation philosophies, abuse and neglect, child protective services and abuse prevention programs, the structure of juvenile courts, and juvenile court procedures. It also examines non-incarcerative juvenile programs. In addition, the book explores selected issues in juvenile justice, including drug abuse, juvenile sex offenders, and youth gangs.


Textbook

Juvenile JusticeTheory and PracticeCliff RobersonEmeritus Professor of Criminal Justice, Washburn University, Topeka, Kansas, USA

Introducing the concept of organizational capacity, this volume examines leadership, management, and organizational culture and how they apply to correctional agencies, enabling administrators to identify the changes that can be successfully implemented within the organizational context. Topics discussed include management theory, the importance of effective communication, information capital, the human element of change, the concept of evidence-based practice, and the role of evaluation and outcome assessment in the process of improving correctional practice.


Textbook

Correctional Administration and Change ManagementMartha Henderson HurleyThe Citadel, Charleston, South Carolina, USA

Dena HanleyUniversity of Akron, Ohio, USA

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This text describes the skills and functions of public administrators in the context of networked relationships and presents the theoretical foundations required to analyze governance networks. It identifies reforms and trends in governing that led to governance networks, explains the roles that various actors take on through networked relationships, highlights challenges involved in the failure of networked activities, and illustrates how policy tools are mobilized by these relationships. PowerPoint® slides and supporting material are available for download on www.crcpress.com.


Governance Networks in Public Administration and Public PolicyChristopher Koliba & Asim ZiaUniversity of Vermont, Burlington, USA

Jack W. MeekUniversity of La Verne, California, USA

Series: Public Administration and Public Policy

Providing public managers with the tools to manage diverse and multicultural employees, avoid cultural missteps, and create optimal performing organizations, this unique book is grounded in solid theoretical conceptual models, successful government and private sector practices, and international collaborations. Organized thematically, it defines the scope of cultural competence, highlights best practices, and describes variations in responsibility for administering cultural competence for executives, managers, supervisors, and employees. The authors give expert advice for building a culturally competent organization and troubleshooting cultural competence issues.


Available in eBook

Cultural Competence for Public ManagersManaging Diversity in Today’ s WorldEspiridion BorregoUniversity of Texas Pan American, Edinburg, USA

Richard Greggory Johnson lllUniversity of Vermont, Burlington, USA

Written for business and criminal justice administration professors and students, this reference presents criminal justice administration as a non-profit business model. The authors integrate the two philosophies of traditional management and finance and service-oriented benefits to emphasize the importance of human decision making within criminal justice. The book covers finance, economics, strategy, project management, marketing, operations research, operations management, and project management. Figures, tables, examples and present-day situations are examined and discussed throughout. A glossary and an appendix with ancillary and supporting materials are also included.

Catalog no. K12942, ISBN: 978-1-4398-6605-4 January 2012, 6-1/8 x 9-1/4, 280 pp., Soft Cover Suggested Price: $89.95 / £57.99

Available in eBook

The Business of Criminal JusticeA Guide for Theory and PracticeDaniel Adrian Doss & Joo Young LeeUniversity of West Alabama, Livingston, USA

Chengqi GuoJames Madison University, Harrisonburg, Virginia, USA

Several years ago, the Trends in Policing Series unveiled insiders’ accounts of how police leaders perceive the work they do. These volumes feature interviews with practitioners who present their evaluations of programs and philosophies that worked and those that did not. Volume Three continues in the tradition of providing a revealing depiction of diverse police perspectives across a range of different cultures. This thoughtful perspective, from the vantage point of individuals in the field, enables a balanced understanding of the nuances and dynamics of police culture.


Available in eBook

Trends in PolicingInterviews with Police Leaders Across the Globe, Volume ThreeEdited by

Otwin MareninUniversity of Washington, Pullman, USA

Dilip K. DasInternational Police Executive Symposium, New York, USA

Series: Interviews with Global Leaders in Policing, Prisons, and Courts

Presenting interviews with corrections officials and leaders, this volume discusses the personal views and thoughts of those in the trenches. Well respected scholars from each country offer a unique vantage point on international corrections practices. The interviews cover career satisfaction, changes experienced on the job, personal correctional philosophy, problems and successes, theory and practice, and transnational relations. The book provides essential information for corrections leaders, scholars, judges, and lawmakers.


Available in eBook

Trends in CorrectionsInterviews with Corrections Leaders Around the WorldEdited by

Jennie K. SingerCalifornia State University, Sacramento, USA

Dilip K. DasInternational Police Executive Symposium, New York, USA

Series: Interviews with Global Leaders in Policing, Prisons, and Courts

This book takes a unique approach to examining capital budgeting techniques from the perspectives of criminal justice and law enforcement entities. Unlike many other publications which consider primarily qualitative aspects of management, leadership, and organizational theories, this text provides a quantitative analysis of the strategic attributes of financial decisions and capital budgeting that affect law enforcement organizations. The authors demonstrate the use of budgeting techniques that may assist organizations in shaping, planning, and achieving strategies through which they may fulfill their future visions.


Available in eBook

Strategic Finance for Criminal Justice OrganizationsDaniel Adrian Doss, William H. Sumrall III, & Don W. Jones

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Every day, police officers face challenges ranging from petty annoyances to the risk of death. Coupled with these difficulties is often lack of community respect for the officers despite the dangers they confront while protecting the public. Exploring issues of courage, integrity, leadership, and character, this volume examines ways to effect organizational change that helps police officers inspire community trust and support with every citizen contact.


Available in eBook

Unleashing the Power of Unconditional RespectTransforming Law Enforcement and Police TrainingJack L. Colwell & Charles HuthKansas City Police Department, Missouri, USA

Using a practitioner-oriented style, this book explains how to collaborate more effectively, with less frustration and better results. The authors articulate an approach that takes advantage of windows of opportunity for real problem solving; brings multi-disciplinary participants to the table to engage more systematically in planning, analysis, decision making, and implementation; breaks down barriers to change; and ultimately lays the foundation for new thinking and acting. They incorporate knowledge gained from organization and collaboration management research to provide a fresh approach to collaboration practice.


Available in eBook

Strategic Collaboration in Public and Nonprofit AdministrationA Practice-Based Approach to Solving Shared ProblemsDorothy Norris-Tirrell & Joy A. ClayASPA Series in Public Administration and Public Policy

An exploration of the ways in which people skills can be acquired and developed, this book discusses new career development tools, the role of professional commitment statements, psychological contracts, and how to work with difficult people. Each chapter describes the development of a specific skill and includes examples, sets benchmarks, and examines how the particular skill’s relationship to the other skills presented in the book. The author explains how to improve interpersonal relationships, communications, job performance, and deal with people of different ages, gender, and backgrounds.


Available in eBook

People Skills at WorkEvan Berman & Dira BermanNational Chengchi University, Wenshan District, Taiwan

Laying out the rationale and process by which emergency managers, community leaders, and non-governmental aid organizations can effectively collaborate and integrate citizen response, Spontaneous Community Volunteers in Disasters explains how to engage, train, and utilize spontaneous unaffiliated community volunteers. The book prepares leaders to integrate local volunteers into any scale emergency response. Protocols and flexible management solutions are outlined to ensure safe and effective planning and execution. The book includes work templates that can be modified to suit the needs of any community.


Available in eBook

Managing Spontaneous Community Volunteers in DisastersA Field ManualLisa OrloffWorld Cares Center, New York, USA

From properly allocating risks in drafting contracts to dealing with downsized staffs and privatized services, this book explains the technical concepts and the political issues involved. The author establishes a framework in line with the principles of Total Quality Management and the PMBOK® Guide that can be followed to ensure the success of public projects and programs. He supplies more than 30 real-life examples to illustrate the concepts behind the framework—including reconstruction projects in Iraq, the Big Dig project in Boston, sewer and library construction projects, and software technology.

Catalog no. 88734, ISBN: 978-1-4200-8873-1 March 2010, 6-1/8 x 9-1/4, 278 pp. Suggested Price: $72.95 / £45.99

Available in eBook

Managing Public Sector ProjectsA Strategic Framework for Success in an Era of Downsized GovernmentDavid S. KasselAccountable Strategies Consulting, Harvard, Massachusetts, USA

ASPA Series in Public Administration and Public Policy

Addressing performance policies within state and national governments, this book summarizes lessons learned from a 10-year research project that evaluated performance reports produced under the Government Performance and Results Act (GPRA). The book documents the state of the art in federal performance reporting, measures the extent of improvement, compares federal performance reports with those produced by state governments and other nations, and suggests how GPRA has affected management of federal agencies and resource allocation by policymakers.


Available in eBook

Government Performance and ResultsAn Evaluation of GPRA’s First DecadeJerry Ellig, Maurice McTigue, & Henry WrayGeorge Mason University, Arlington, Virginia, USA


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Written by the president and CEO of the Economic Development Authority in Fairfax County, Virginia, the book explores lessons learned and examines the messages communities must be mindful of in order to ensure future economic stability. Drawing on more than 30 years of experience, Gordon identifies a set of foundational lessons that, while they are not guarantees of success, certainly portend failure if ignored by local planners. Each chapter explores a different prerequisite and then applies it to several case studies of the reinvention of local and regional economies.


Available in eBook

Reinventing Local and Regional EconomiesGerald L. GordonFairfax County Economic Development Authority, Vienna, Virginia, USA


This book explains the current transformation in community revitalization from market-based incentives to mixed strategies of public sector learning, partnerships, and community capacity. It chronicles the struggle of local revitalization as organizers move from trial and error to effective revitalization strategies bringing about. Case studies are included that demonstrate what has and has not worked in revitalization efforts, as well as how active public and private sector partnerships have been the most effective in revitalization efforts.

Catalog no. 88106, ISBN: 978-1-4200-8810-6 August 2010, 6-1/8 x 9-1/4, 301 pp. Suggested Price: $72.95 / £45.99

Available in eBook

Promoting Sustainable Local and Community Economic DevelopmentRoland V. AnglinRutgers University, New Brunswick, New Jersey, USA


Offering research and evidence-based guidelines for strategic plan development, this book draws on the lessons learned over three years of pandemic preparedness exercises. Collaborating with national leaders and community stakeholders, the authors examine preparedness across a variety of institutional levels and consider the issues and concerns that may arise throughout the process. The book details the threat of pandemic illness as well as the need and actions required for efficient and effective preparation, prevention, response, and recovery to a pandemic threat at the community, state, and regional levels.


Available in eBook

Pandemic PlanningJ. Eric Dietz & David R. BlackPurdue University, West Lafayette, Indiana, USA

Written as a handbook of guidelines for building sustainability, this book provides a clear path and step-by-step instruction for transforming any organization to comprehensive sustainability. This easy-to-follow resource takes a human-centered approach to the process of Lean transformation. It provides a clear understanding of the meaning and benefits of combining Lean and sustainability. Complete with case studies and practical exercises, this valuable resource will help students and professionals learn and refine their skills in implementing Lean.


Lean SustainabilityA Guide to Effective Transformative MethodsJames R. SintonMaharishi University of Management, Honolulu, Hawaii, USA

Gary LangenwalterSustainability Partners Int’l, Tigard, Oregon, USA

Series: Social Environmental Sustainability

This volume focuses on the economic tools available for stormwater runoff control. It addresses the true costs and benefits of stormwater management practices and examines the incentives that can be used to encourage their adoption. The book provides case studies demonstrating the application of various incentives, such as tradable allowances and fees with rebate. It presents the theory behind the different mechanisms used and illustrates successes and potential obstacles to implementation. The contributors are primarily concerned with the sociodemographic and economic aspects of people’s participation in stormwater runoff control.

Catalog no. K12034, ISBN: 978-1-4398-4560-8 August 2011, 6 x 9, 256 pp. Suggested Price: $99.95 / £63.99

Available in eBook

Economic Incentives for Stormwater ControlEdited by

Hale W. ThurstonUS EPA, Cincinnati, Ohio, USA

This accessible primer focuses on the convergence of globalization, connectivity, and the migration of public sector functions online. It examines emerging trends and strategies from around the world and identifies the challenges you need to be aware of. Offering practical guidance for addressing contemporary risks, the book considers: global trends, national and local policy approaches, and practical considerations. Suitable for classroom use, this book will help readers understand the threats facing today’s organizations and the issues that must be considered when thinking about cybersecurity from a policy perspective.


Available in eBook

CybersecurityPublic Sector Threats and ResponsesEdited by

Kim J. AndreassonDAKA Advisory AB, Varberg, Sweden


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This volume discusses how biosurveillance systems support epidemiologists and public health officials in the early identification, situational awareness, and response management of natural and man-made health-related events. Initial chapters build a foundation while subsequent chapters present applied case studies from around the world, including China, the United States, Denmark, and the Asia-Pacific region. Through these case studies, the expert contributors offer first-hand insight on lessons learned and unresolved issues. The book also addresses policy and organizational issues related to the construction of biosurveillance systems.


Available in eBook

BiosurveillanceMethods and Case StudiesEdited by

Taha Kass-HoutAtlanta, Georgia, USA

Xiaohui ZhangInternational Public Health Institute, Tucson, Arizona, USA

Providing efficacious and culturally competent short-term and long-term care and treatment for disaster survivors is a challenging task. Examining the current organizational structure of disaster behavioral health services, this book focuses on culture, race, ethnicity, gender, socioeconomic status, and age as factors to incorporate within treatment modalities and service delivery systems. The book not only heightens awareness of culturally competent care, but also provides valuable training on how to conduct interventions to meet the psychological needs of survivors from diverse backgrounds.


Available in eBook

Behavioral Health Response to DisastersEdited by

Julie Framingham & Martell L. Teasley

An exploration of the human-related aspects of sustainable development, this book emphasizes the need to move away from an unwanted circumstance by being systemic in our thinking instead of symptomatic. The authors argue that we cannot move away from an unwanted, negative circumstance; we can only move toward a desired, positive outcome. Revealing the multidimensional nature of sustainable development, the text summarizes positive approaches and presents strong theoretical and historical pieces along with salient case examples that illustrate the desired outcome of each model discussed.


Available in eBook

Sustainable DevelopmentPrinciples, Frameworks, and Case StudiesEdited by

Okechukwu Ukaga & Michael ReichenbachUniversity of Minnesota, Duluth, USA

Chris MaserConsultant, Corvallis, Oregon, USA


Ideally, every tract of land has a description on paper and a physical survey on the ground. When boundary disputes arise, all parties concerned must quickly learn the vocabulary and processes involved with real estate. Written for anyone working in real estate transactions, Subdividing the Land: Metes and Bounds and Rectangular Survey Systems provides this essential background. It defines key legal terms and the structure of the U.S. Land Survey System and offers many illustrations and tables that clearly explain the concepts.


Available in eBook

Subdividing the LandMetes and Bounds and Rectangular Survey SystemsGaby M. NeunzertColorado School of Mines, Golden, USA

With contributions from international experts, this book presents cutting-edge Spatial Data Infrastructure (SDI) research on information technology, systems, and infrastructures that is theoretically-based and empirically supported. It examines the complexities involved in the establishments of SDIs in the Northern and Southern hemispheres and use of SDIs in a variety of cultural, societal, and institutional contexts. The focus is on urban and regional levels where socio-economic and environmental sustainability is realized.


Available in eBook

Spatial Data Infrastructures in ContextNorth and SouthEdited by

Zorica Nedovic-Budic, Joep Crompvoets, & Yola Georgiadou

The second edition of this popular reference covers the basic transformative concepts that are vital for resolving environmental conflicts. This updated edition includes discussions on the inviolate biophysical principles and the critical principles of social behavior. It considers new dynamics in making decisions along with the effects of the younger generations shifting their interests from nature-oriented interest to technologically-oriented interests and their subsequent lack of understanding the importance of the natural environment to a sustainable society.


Available in eBook

Resolving Environmental ConflictsSecond EditionChris MaserConsultant, Corvallis, Oregon, USA

Carol A. PollioAmerican Public University, Amherst, Massachusetts, USA


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A critical infrastructure vital to the security of the United States, the water supply system remains largely unprotected from terrorist threat. This volume provides a unique quantitative risk assessment methodology for protection against terrorist contamination, vandalism, and other threats to water supply systems. It includes processes and models for security and safe facility operations; an integrated model to the risk assessment of surface water, dams, wells, wastewater treatment facilities, reservoirs, and aqueducts of large urban regions; and a discussion on the development of intelligence analysis incorporating risk assessment for terrorism prevention.


Available in eBook

Risk Assessment for Water Infrastructure Safety and SecurityAnna Doro-onRAMCO Companies, Inc., Ventura, California, USA

Drawn from the proceedings of the 2009 IPES conference, this book examines comparative policing and how the socioeconomic changes have impacted policing practices. The editors analyze contemporary and international developments in policing in the context of the global economic and political transformations that are changing the security concerns of all countries. The book identifies the global patterns linking the varied issues and provides revealing commentaries, illustrations, and case studies of policing practices that restore order. Leading contributors discuss security challenges as well as the international political economy in which policing occurs.


Policing Neoliberal SocietiesGoverning Security in the Global EconomyEdited by

Alison Wakefield, Bankole Cole, & Dilip K. Das

This reference offers a unique study of the transformation of the South African police system since the country’s democratization in the 1990s. It reviews the process of transforming an illegitimate police organization into a legitimate one, and reflects on the possibilities for and implications of rapid government change. The book includes chapters on the beginning of the reform, key elements in the reformation, the National Peace Accord, the legal framework behind the reform, accountability, responding to crime, representation and affirmative action, human rights and policing, and corruption.


Available in eBook

Police Reform in The New Democratic South AfricaMoses Montesh & Vinesh BasdeoUniversity of South Africa, Pretoria


Written by seasoned FEMA professionals who developed a training course on managing children’s needs in disasters, this reference explores the management of the care of children during disasters. It takes a cross-disciplinary approach, addressing family structure, housing, schooling, family, mental health, and psycho-social issues. Complete with case studies to clarify concepts, it identifies the unique needs of children in disasters, examines the infrastructure that supports children in their daily lives, and explains how to better prevent, prepare for, respond to, and recover from future disasters.


Available in eBook

Managing Children in DisastersPlanning for Their Unique NeedsJane A. Bullock, George Haddow, & Damon P. CoppolaBullock and Haddow, LLC, Reston, Virginia, USA

Presenting cutting-edge media communication solutions, this book explains how to choose the appropriate language and media outlet to properly convey your message during and after a crisis. Unveiling the secrets of how to manage the media in a crisis, it examines how rapidly evolving social media and Web 2.0 technologies have changed the crisis management landscape. It illustrates the four distinct stages of media reporting during a crisis. The text includes a wealth of helpful tools, including guidelines, checklists, and case studies that illustrate best practices.


Available in eBook

The Four Stages of Highly Effective Crisis ManagementHow to Manage the Media in the Digital AgeJane Jordan-MeierJane Jordan & Associates, Green Valley, California, USA

Providing a sweeping analysis of energy policy in the U.S. since 1945, this book reviews important energy policies and the policy process. The first half of the book reviews energy policy history, identifying the policy-making players, the costs, benefits, and economic and political realities of competing policy alternatives. The second half explores specific energy policy strategies, including economic and regulatory options. The authors consider various renewable and nontraditional energy resources and policy agendas in view of scientific, economic, regulatory, production, and environmental constraints.


Available in eBook

Energy Policy in the U.S.Politics, Challenges, and Prospects for ChangeLaurance R. GeriThe Evergreen State College, Olympia, Washington, USA

David E. McNabbPacific Lutheran University, Tacoma, Washington, USA


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With the ten-year anniversary of 9/11 behind us, one critical question persists. Have policies enacted to protect us from terrorist attacks made us safer, or have they merely mollified the concerned public with a false sense of security? This volume combines professional experiences, personal reflections, and academic scholarship to provide a realistic assessment of current policy effectiveness. It suggests ways to prioritize limited resources and offers insight into what should be the predominant considerations. It examines terror financing, provides a cost-benefit analysis of homeland security, and discusses international cooperation/intelligence sharing, business continuity, and immigration/narco terrorism.


Available in eBook

Homeland SecurityWhat Is It and Where Are We Going?Amos N. GuioraThe University of Utah, Salt Lake City, USA

The handbook points the way to successful execution of IT projects by offering articles by experts in the field. Content includes introductory material that addresses 21st century public information systems, modern IT needs, and the development of e-government. It examines the growth and use of information technology within and among government agencies and organizations. The book addresses policy issues, offers case studies, and demonstrates successful public sector applications. Each section leads to a holistic approach that emphasizes communication, understanding, and participation from top management, technology teams, and end users.


Available in eBook

Handbook of Public Information SystemsThird EditionEdited by

Christopher M SheaUniversity of North Carolina at Chapel Hill, USA

G. David GarsonNorth Carolina State University, Raleigh, USA

A guide through the minefield of government contracting and procurement, this book describes the dangerous practices commonly applied in the development and management of government contracts. It supplies advice for avoiding the sort of errors that might compromise the ability to protect the public interest. The book provides practical processes and strategies to diminish negative impacts from government contracting perils. It also includes a CD with detailed technical discussions, contracting documents and tools, a glossary of terms, and templates.


Available in eBook

Government ContractingPromises and PerilsWilliam Sims CurryChico, California, USA


Providing a new look at public financial management, this book covers transaction cost economics as a new dimension of public budgeting and financial management orthodoxy. The author reviews new research on the continuing validity of prevailing theory and the ever present political dimension of government finance decisions. He discusses major advances in interpretive approaches to budgeting and finance and how they dominate writing in the broader field of public administration. The book also examines the effects of the latest advances in information systems.

Catalog no. DK4559, ISBN: 978-1-57444-753-8 September 2011, 6-1/8 x 9-1/4, 356 pp. Suggested Price: $89.95 / £57.99

Available in eBook

Government Budgeting and Financial Management in PracticeLogics to Make Sense of AmbiguityGerald J. MillerArizona State University, School of Public Affairs, Phoenix, USA


Exploring the development and contributions of the comparative public administration perspective, this book explains how the comparative approach is essential for developing authentic generalizations of management that are applicable beyond national boundaries. It builds upon the 2002 edition, with two new chapters and rewrites of others. The text illustrates how the approach helps to define what works and what doesn’t, and includes a section on global ethics. It discusses classic models of comparative public administration, as well as newer forms, and offers examples of both useful and non-useful administrative practices.


Available in eBook

Globalism and Comparative Public AdministrationJamil JreisatUniversity of South Florida, Tampa, USA


Examining the history of ethics, codes, and legislation relating to public service, this volume provides timely coverage of current police and public service controversies and discusses important new mechanisms of accountability. It incorporates news stories and includes a list of Web sites to facilitate further research. Each chapter begins with learning objectives and key terms and includes current event examples that demonstrate actual scenarios involving the issues discussed. Each chapter includes review questions and suggested readings.


Available in eBook

Textbook

Ethics for the Public Service ProfessionalAric W. DutelleUniversity of Wisconsin-Platteville, USA

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This book is about the so-called politics-administration dichotomy—the idea that politics and public administration should be separated in our theories and practices of government. While public administration academics typically reject it as outdated and even dangerous, it re-emerges implicitly in their analyses. This book tells the story of how this has happened and suggests a way to get out of the quandary. It analyzes the dichotomy position in terms of concept, purpose, and relevance.


Available in eBook

The Politics-Administration DichotomyToward a Constitutional Perspective, Second EditionPatrick OvereemSeries: Public Administration and Public Policy

Minorities, based on whatever criteria—linguistic, religious, ethnic, tribal, racial, or otherwise—share a distinctive contextual and social experience. Their representation in public service is important, especially when there have been public policies which have historically discriminated against them. This book is about the importance of offsetting past discrimination in an attempt at bringing all citizens in as active participants of their representative bureaucracies. The author, a distinguished public administration comparativist, brings together the uniquely large and complex cases of United State, India, and South Africa.


Available in eBook

Politics of PreferenceIndia, United States, and South AfricaKrishna K. TummalaKansas State University, Manhattan, USA


Sweeping changes have altered the cultural landscape of China. This volume provides a glimpse of policing in the midst of such change. Beginning with a historical account of police reform in the region since 2000, it demonstrates how old ideologies are increasingly in conflict with the values and lifestyles of a new mentality. It discusses steps that can be taken to improve professionalism and concludes by highlighting the need to understand the Chinese people, culture, values, and interests in order to truly effectuate successful police reform.


Available in eBook

Police Reform in ChinaKam C. WongXavier University, Cincinnati, Ohio, USA


Focusing on hazard mitigation from a practical perspective, this book provides guidance on the implementation and selection of hazard mitigation projects. It facilitates a thorough understanding of the various issues involved in hazard mitigation, along with how mitigation fits in to the emergency management cycle. The text educates the reader in the value and potential of mitigation, as well as how to convince others of that value, and how to better involve the community and tailor solutions to unique local situations.


Available in eBook

Textbook

Natural Hazard MitigationAlessandra JerollemanSenior Hazard Mitigation Planner, James Lee Witt Associates, Louisiana, USA

John J. KieferUniversity of New Orleans, Louisiana, USA

Edited and written by authorities in the fields of knowledge management and e-learning, this groundbreaking reference examines the synergy between knowledge management (KM) and e-learning. It explains how knowledge capture, retention, transfer, and sharing can enhance e-learning. It includes case studies that illustrate applications in businesses, government agencies, and universities in the U.S., Canada, Mexico, U.K., Europe, and Asia. The book also discusses the use of digital media engagement and social media in e-learning.


Available in eBook

Knowledge Management and E-LearningEdited by

Jay Liebowitz & Michael FrankUniversity of Maryland University College, Adelphi, USA

This volume engages readers in real-life case studies, integrating scientific findings with practitioner viewpoints to reveal the challenge of a field in service of communities and people at risk from disasters. It outlines various career tracks within emergency management with a focus on core competencies, ethical practice standards, certification issues, and the responsibilities of the emergency manager. Boxed features written by graduates of emergency management programs and expert practitioners from around the world provide real world insights.


Available in eBook

Textbook

Introduction to Emergency ManagementBrenda D. Phillips & David M. NealOklahoma State University, Stillwater, USA

Gary R. WebbUniversity of North Texas, Denton, USA

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In this work, expert contributors provide an overview and analysis of public administration in select post-communist countries, including Russia, Georgia, Czech Republic, Romania, and Mongolia. Because these countries were largely closed off to the world, there has yet to be a comprehensive study on their administrative systems. The book includes coverage of public management and administration, political and economic reforms, civil society, human resource management, financial and budgetary management, accountability and corruption, as well as prospects for future development.


Available in eBook

Public Administration in Post-Communist CountriesFormer Soviet Union, Central and Eastern Europe, and MongoliaEdited by

Saltanat Liebert, Stephen Emerson Condrey, & Dmitry GoncharovSeries: Public Administration and Public Policy

Written by leading experts, this book examines the inner workings of governments in East Asia, in particular its public administration and related public policy processes. It focuses on the apparatus of government—the agencies, their values, context, and policies within which they operate. Organized in parallel sections, the book covers the history, public policy processes, organization, HRM, ethics, corruption, intergovernmental relations, performance management, and e-government. The book includes essential knowledge and facts, discussions of emerging issues, and useful resources for further reading.

Catalog no. AU5190, ISBN: 978-1-4200-5190-2 May 2010, 7 x 10, 692 pp. Suggested Price: $159.95 / £99.00

Available in eBook

Public Administration in East AsiaMainland China, Japan, South Korea, TaiwanEdited by

Evan M. BermanNational Chengchi University, Taipei, Taiwan


Since the first edition of this volume was published in 1983, it has retained its unique status of being the only book in the field of public administration that analyzes how constitutional law regulates and informs the way administrators interact with each other and the public. Examining First, Fourth, Fifth, Eighth, and Fourteenth Amendment rights as they pertain to these encounters, it explains how public administrators must do their jobs and how administrative systems must operate in order to comply with constitutional law. Supplemented with case citations and lists of articles, books and documents, this text is designed to facilitate further study in a constantly evolving area.


Available in eBook

Public Administration and LawThird EditionDavid H. Rosenbloom, Rosemary O’Leary, & Joshua ChaninSeries: Public Administration and Public Policy

A reference for law enforcement and security organizations tasked with protecting the welfare of an individual or groups of individuals, this volume offers suggestions and guidance for confronting high-threat scenarios and protective details. Detailing the essence of protective operations, the book explores operational security, situational awareness, and surveillance detection. It includes examples from real-world attacks occurring over the past sixty years. Focusing on the economics of providing the most protection for the least cost, it also addresses issues surrounding direct violations of the law and department policy and procedures.


Available in eBook

Protective OperationsA Handbook for Security and Law EnforcementGlenn McGovernSanta Clara County District Attorney’s Office, San Jose, California, USA

Providing a fundamental understanding of the tools available to address the changing context of government communications, this book unveils novel ways to integrate cutting-edge technologies to craft and maintain a positive public image. Examining the regulations that influence public information, the book addresses key topics and provides an up-to-date overview of best practices. It examines the specifics of government public relations and includes a CD-ROM with PowerPoint® slides, checklists, and additional resources.


Available in eBook

The Practice of Government Public RelationsEdited by

Mordecai Lee, Grant Neeley, & Kendra StewartASPA Series in Public Administration and Public Policy

This book supplements human resources theory with instructional case studies based upon actual events. The authors introduce key human resource (HR) issues with clear language and provide techniques to address these issues in a real-world setting. The case studies cover legal and liability issues, recruiting and hiring, employee performance, reward and discipline issues, retention, termination, workplace violence, mentorship, motivation, and managing through transitions. The book is structured to encourage group discussions and problem-solving opportunities in the classroom and as a training tool for managers and HR professionals in the public sector.


Available in eBook

Practical Human Resources for Public ManagersA Case Study ApproachNicolas A. Valcik & Teodoro J. BenavidesUniversity of Texas at Dallas, USA


68

Gen

eral Referen

ces


Most books on disaster response focus on the details of specific disasters, highlighting what went wrong. Taking a new approach, this book explores using transformation leadership principles to change individuals and entire departments, redefining the way organizations approach disaster preparation and response. Rather than focusing on replacing people and/or centralizing responsibility, the book takes readers through a step-by-step process of how to achieve collaboration. It includes implementation plans to make each concept into effective strategies that can be used immediately.

Catalog no. 94645, ISBN: 978-1-4200-9464-0 June 2012, 6-1/8 x 9-1/4, 248 pp. Suggested Price: $69.95 / £44.99

Available in eBook

Transforming Disaster ResponseFederalism and LeadershipWilliam LesterJacksonville State University, Alabama, USA


With a focus on small to mid-sized organizations, this text provides practical guidance to police managers who want to set their agencies on a course that is informed by future trends and emerging community movements. The text offers a unique juxtaposition of real-life examples, future research, emerging trends, and management implications. The book discusses the current state of the professional literature, current and projected outlooks, and situations faced by agency executives and leaders. The book offers methods that managers can employ to explore the future and prepare their agencies for upcoming opportunities.

Catalog no. K11722, ISBN: 978-1-4398-3795-5 August 2011, 6-1/8 x 9-1/4, 432 pp., Soft Cover Suggested Price: $79.95 / £49.99

Available in eBook

The Future of PolicingA Practical Guide for Police Managers and LeadersJoseph A. Schafer, Michael E. Buerger, Richard W. Myers, Carl J. Jensen, III, & Bernard H. LevinSeries: Modern Police Administration

This book explores the integration of the latest technology, pedagogy, and management in Interactive Collaborative Learning. It focuses on how cutting-edge advances in technology, such as Web 2.0 technologies, computational science and engineering, immersive learning environments, and mobile technologies can be used to enhance the learning process. The book also covers novel pedagogical approaches that facilitate and enhance collaborative learning, including the efficient use of games. It includes detailed examples throughout, along with an analysis of current studies and projects.


Available in eBook

Technological Advances in Interactive Collaborative LearningEdited by

Vassil Alexandrov, Raul Ramirez Velarde, & Nia Alexandrov

Existing knowledge on public administration in Thailand, Singapore, Philippines, Vietnam, and Hong Kong is fragmented at best, and devoid of a useful reference. Sufficiently in-depth and well-rounded, this handbook fills a critical need by bringing together leading scholars in the field. Focusing on recent developments in countries which are among the fastest growing economies in the world, it explores their unique practices and innovative approaches. Divided into sections dedicated to a particular country, the text outlines the most relevant topics in modern public administration in the region.

Catalog no. AU6476, ISBN: 978-1-4200-6476-6 November 2010, 7 x 10, 609 pp. Suggested Price: $125.95 / £80.99

Available in eBook

Public Administration in Southeast AsiaThailand, Philippines, Malaysia, Hong Kong, and MacaoEdited by

Evan M. BermanNational Chengchi University, Taipei, Taiwan


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10 Essentials for High Performance Quality in the 21st Century ........................................................................... 45

The 12 Pillars of Project Excellence: A Lean Approach to Improving Project Results ................................................24

The 12 Principles of Manufacturing Excellence: A Leader’s Guide to Achieving and Sustaining Excellence .................40

50 Policies and Plans for Outpatient Services ...................36

A

The A3 Workbook: Unlock Your Problem-Solving Mind ................................................................................40

Actuarial Mathematics and Life-Table Statistics................31

Adaptive Security Management Architecture ....................25

Advanced Risk Analysis in Engineering Enterprise Systems ...........................................................50

Advances in Human Factors and Ergonomics in Healthcare ........................................................................50

Advances in Human Factors, Ergonomics, and Safety in Manufacturing and Service Industries ..............................51

Advances in Occupational, Social, and Organizational Ergonomics ......................................................................51

Agents, Games, and Evolution: Strategies at Work and Play ...................................................................9

An Introduction to Exotic Option Pricing .......................10

Andy & Me, Second Edition: Crisis & Transformation on the Lean Journey ................................39

Antipatterns: Managing Software Organizations and People, Second Edition ..............................................18

Applied Concept Mapping: Capturing, Analyzing, and Organizing Knowledge .....................................................17

Applied Reliability, Third Edition ....................................51

Applied Statistics for Business and Economics..................31

Applying Lean in Healthcare: A Collection of International Case Studies ................................................36

The Art of Practicing Agile: A Practical Guide for Applying Agile to Real Projects ..........................................3

Asset Management Excellence: Optimizing Equipment Life-Cycle Decisions, Second Edition .................................8

Asset Protection through Security Awareness ....................25

B

The Basics of Line Balancing and JIT Kitting ..................48

The Basics of Process Mapping, Second Edition ..............36

The Basics of Project Evaluation and Lessons Learned .....43

The Basics Self-Balancing Processes: True Lean Continuous Flow .............................................................50

Bayesian Model Selection and Statistical Modeling ..........31

Behavioral Health Response to Disasters ..........................63

Beyond Knowledge Management: What Every Leader Should Know .....................................................................4

Biosurveillance: Methods and Case Studies ......................63

Building Network Capabilities in Turbulent Competitive Environments: Practices of Global Firms from Korea and Japan.............................................53

Business Analysis for Business Intelligence .......................18

Business Essentials for Utility Engineers .............................4

Business, Marketing, and Management Principles for IT and Engineering ............................................................5

The Business of Criminal Justice: A Guide for Theory and Practice .........................................................60

C

The Case Management Workbook: Defining the Role of Physicians, Nurses and Case Managers .............................12

Casino Security and Gaming Surveillance ........................25

Catastrophic Disaster Planning and Response ..................57

Certified Function Point Specialist Examination Guide ...18

CISO’s Guide to Penetration Testing: A Framework to Plan, Manage, and Maximize Benefits ..........................25

Closed-Loop Supply Chains: New Developments to Improve the Sustainability of Business Practices ...............53

Community Disaster Recovery and Resiliency: Exploring Global Opportunities and Challenges ..............57

Comparative Emergency Management: Examining Global and Regional Responses to Disasters .....................25

Compliance in Today’s Global Supply Chain ...................53

Comprehensive Healthcare for the U.S.: An Idealized Model ..........................................................12

Computational Methods in Finance ...................................9

A Concise Introduction to Business Research Methods: Concepts and Tools using SPSS........................................32

Contracts for Engineers: Intellectual Property, Standards, and Ethics ..........................................................................5

The Controller as Lean Leader: A Novel on Changing Behavior with a Lean Cost Management System ..............40

Correctional Administration and Change Management ...59

COSMIC Function Points: Theory and Advanced Practices ...........................................................19

Cost-Based, Charge-Based and Contractual Payment Systems ............................................................................12

Creating a Lean Culture: Tools to Sustain Lean Conversions, Second Edition ...........................................40

Creating Mixed Model Value Streams: Practical Lean Techniques for Building to Demand, Second Edition ......48

Critical Incident Management: A Complete Response Guide, Second Edition .....................................................57

Cross-Training for First Responders .................................57

Cultural Competence for Public Managers: Managing Diversity in Today’ s World ..............................................60

Cultural Factors in Systems Design: Decision Making and Action..............................................3

Customer and Business Analytics: Applied Data Mining for Business Decision Making Using R ..................5

Cyber Security Essentials ..................................................26

Cybersecurity for Industrial Control Systems: SCADA, DCS, PLC, HMI, and SIS ...............................................26

Cybersecurity: Public Sector Threats and Responses .........62

D

The Definitive Guide to Emergency Department Operational Improvement: Employing Lean Principles with Current ED Best Practices to Create the “No Wait” Department .....................................................................16

Design for Six Sigma in Product and Service in Development: Applications and Case Studies ...................45

Design of Enterprise Systems: Theory, Architecture, and Methods ...........................................................................19

Disaster Victim Identification: Experience and Practice ....57

Discrimination Law Issues for the Safety Professional.......17

Driving Strategy to Execution Using Lean Six Sigma: A Framework for Creating High Performance Organizations .....................................................................5

Dynamic Capacity Management for Healthcare: Advanced Methods and Tools for Optimization ...............37

E

Economic Incentives for Stormwater Control ..................62

Economic Time Series: Modeling and Seasonality ............32

Effective Methods for Software and Systems Integration ..19

Electronic Health Record: A Systems Analysis of the Medications Domain .......................................................13

Encyclopedia of Information Assurance - 4 Volume Set (Print Version) ............................................26

Encyclopedia of Supply Chain Management - Two Volume Set ...............................................................54

Energy Policy in the U.S.: Politics, Challenges, and Prospects for Change ........................................................64

Engineering Mega-Systems: The Challenge of Systems Engineering in the Information Age .................................48

Enterprise Agility: Integrating Lean Business-IT Value Streams ............................................................................34

Enterprise Systems Engineering: Advances in the Theory and Practice ......................................................................48

Environmental Management System ISO 14001: 2004: Handbook of Transition with CD-ROM ...............48

Escape the Improvement Trap: Five Ingredients Missing in Most Improvement Recipes ..............................5

Essential Project Management Skills .................................19

Essential Statistical Concepts for the Quality Professional ......................................................................49

Essentials for the Improvement of Healthcare Using Lean & Six Sigma ..................................................37

Ethics and Project Management .......................................19

Ethics for the Public Service Professional ..........................65

Ethics in IT Outsourcing ...................................................5

The Exchange: A Bold and Proven Approach to Resolving Workplace Conflict ..........................................18

Expansions and Asymptotics for Statistics ........................32

Extreme Value Methods with Applications to Finance ......32

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F

A Factory of One: Applying Lean Principles to Banish Waste and Improve Your Personal Performance ................44

Far from the Factory: Lean for the Information Age .........35

Feedback Toolkit: 16 Tools for Better Communication in the Workplace, Second Edition ....................................... 45

Financial Investigation and Forensic Accounting, Third Edition .....................................................................9

Financial Modelling with Jump Processes, Second Edition ...................................................................9

FISMA Principles and Best Practices: Beyond Compliance ......................................................................26

A First Course in Quality Engineering: Integrating Statistical and Management Methods of Quality, Second Edition .................................................................51

The Four Stages of Highly Effective Crisis Management: How to Manage the Media in the Digital Age ..................64

From Belief to Knowledge: Achieving and Sustaining an Adaptive Culture in Organizations ..............................17

The Future of Lean Sigma Thinking in a Changing Business Environment ......................................................41

The Future of Policing: A Practical Guide for Police Managers and Leaders ......................................................68

G

Gemba Walks for Service Excellence: The Step-by-Step Guide for Identifying Service Delighters ..........................35

GIS in Hospital and Healthcare Emergency Management ....................................................................57

Global Environment of Policing .......................................26

The Global Lean Supply Chain: Creating End-to-End Value ............................................................54

Global Security and the Financial Crisis: The Effects of Organized Crime, White Collar Crime, and Corruption on the World’s Financial Infrastructure ............9

Globalism and Comparative Public Administration .........65

Governance Networks in Public Administration and Public Policy ....................................................................60

Government Budgeting and Financial Management in Practice: Logics to Make Sense of Ambiguity ...................65

Government Contracting: Promises and Perils .................65

Government Performance and Results: An Evaluation of GPRA’s First Decade .............................61

Green Entrepreneur Handbook: The Guide to Building and Growing a Green and Clean Business ........................45

Green IT Strategies and Applications: Using Environmental Intelligence ................................................3

Green Products: Perspectives on Innovation and Adoption ..........................................................................45

Green Project Management ..............................................19

Greener Products: The Making and Marketing of Sustainable Brands ...........................................................43

A Guide to IT Contracting: Checklists, Tools, and Techniques .......................................................................20

H

Handbook of Empirical Economics and Finance .............32

Handbook of Healthcare Delivery Systems ......................13

Handbook of Human Factors and Ergonomics in Health Care and Patient Safety, Second Edition .............. 51

Handbook of Medical Tourism Program Development: Developing Globally Integrated Health Systems...............13

Handbook of Public Information Systems, Third Edition ...................................................................65

Handbook of Solvency for Actuaries and Risk Managers: Theory and Practice .........................................................10

Handbook of Surveillance Technologies, Third Edition ...26

Handling the Medical Claim: An 8-Step Guide on “How To” Correct and Resolve Claim Issues ....................13

Hazardous Material (HAZMAT) Life Cycle Management: Corporate, Community and Organizational Planning and Preparedness .......................54

Healthcare Biotechnology: A Practical Guide ...................13

Healthcare Informatics: Improving Efficiency and Productivity .....................................................................13

Healthcare Kaizen: Engaging Front-Line Staff in Sustainable Continuous Improvements ............................37

Healthcare Organizations: Management Strategies, Operational Techniques, Tools, Templates and Case Studies .....................................................................14

Healthcare Payment Systems: Fee Schedule Payment System ..............................................................................14

Homeland Security: What Is It and Where Are We Going? .......................................................................65

How to Reduce the Cost of Software Testing ...................20

I

The IFPUG Guide to IT and Software Measurement ......20

Implementing Lean Six Sigma throughout the Supply Chain: The Comprehensive and Transparent Case Study .......................................................................54

Implementing the Project Management Balanced Scorecard ..........................................................................20

Implementing TWI: Creating and Managing a Skills-Based Culture .........................................................41

Improving Business Process Performance: Gain Agility, Create Value, and Achieve Success ....................................20

Improving Quality in Outpatient Services ........................37

Indoor Air Quality: The Latest Sampling and Analytical Methods, Second Edition ...................................................8

Industrial Applications of Laser Diagnostics .....................51

Information and Communication Technologies in Healthcare ........................................................................14

Information Security Governance Simplified: From the Boardroom to the Keyboard .............................27

Information Security Management Handbook, 2011 CD-ROM Edition ..................................................27

Information Security Management Handbook, 2012 CD-ROM ...............................................................27

Information Security Management Handbook, Sixth Edition, Volume 4 ...................................................27



Information Security Management: Concepts and Practice ........................................................................3

Information Security Risk Analysis, Third Edition ...........27

Information Technology and Organizational Learning: Managing Behavioral Change through Technology and Education .........................................................................17

Informative Hypotheses: Theory and Practice for Behavioral and Social Scientists ........................................32

Innovations of Kansei Engineering ...................................49

Integral Logistics Management: Operations and Supply Chain Management Within and Across Companies, Fourth Edition .............................................54

Internet Retail Operations: Integrating Theory and Practice for Managers ....................................54

Internet Searches for Vetting, Investigations, and Open-Source Intelligence .................................................28

Introduction to Credit Risk Modeling, Second Edition....10

Introduction to Emergency Management .........................66

Introduction to General and Generalized Linear Models ..................................................................33

Introduction to Supply Chain Management Technologies, Second Edition ..........................................55

Introduction to Time Series Modeling .............................33

Investigations in the Workplace, Second Edition ..............28

IT Best Practices: Management, Teams, Quality, Performance, and Projects ................................................20

IT Release Management: A Hands-on Guide ...................21

It’s About Time: The Competitive Advantage of Quick Response Manufacturing ..................................................41

IT’s All about the People: Technology Management That Overcomes Disaffected People, Stupid Processes, and Deranged Corporate Cultures ..........................................21

J

Juvenile Justice: Theory and Practice ................................59

k

Kaizen Workshops for Lean Healthcare ............................37

Kanban for the Supply Chain: Fundamental Practices for Manufacturing Management, Second Edition ..................55

Kansei Engineering ..........................................................49

Kansei/Affective Engineering ...........................................49

Keeping Your Business in the U.S.A.: Profit Globally While Operating Locally ....................................................6

Knowledge Management and E-Learning ........................66

Knowledge Service Engineering Handbook ........................3

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L

Labor and Employment Issues for the Safety Professional ............................................................18

Labor Law: A Basic Guide to the National Labor Relations Act ............................................................6

Leadership Principles for Project Success ..........................21

Leading the Lean Enterprise Transformation, Second Edition .................................................................41

Leading the Lean Healthcare Journey: Driving Culture Change to Increase Value ................................................ 37

The Lean 3P Advantage: A Practitioner’s Guide to the Production Preparation Process ........................................43

The Lean Accounting Handbook .....................................45

Lean Culture for the Construction Industry: Building Responsible and Committed Project Teams ......................41

Lean for the Public Sector: The Pursuit of Perfection in Government Services ........................................................35

Lean Higher Education: Increasing the Value and Performance of University Processes .................................35

Lean Hospitals: Improving Quality, Patient Safety, and Employee Engagement, Second Edition ...........................38

Lean Human Resources: Redesigning HR Processes for a Culture of Continuous Improvement ...............................35

Lean IT: Enabling and Sustaining Your Lean Transformation ........................................................35

Lean Management Principles for Information Technology.......................................................................55

Lean Manufacturing: Business Bottom-Line Based ..........46

Lean Office and Service Simplified: The Definitive How-To Guide .........................................36

Lean Production for Competitive Advantage: A Comprehensive Guide to Lean Methodologies and Management Practices ......................................................41

Lean Production for the Small Company .........................49

Lean Six Sigma Secrets for the CIO..................................46

Lean Supplier Development: Establishing Partnerships and True Costs Throughout the Supply Chain .................55

Lean Supply Chain Management Essentials: A Framework for Materials Managers ...............................55

Lean Sustainability: A Guide to Effective Transformative Methods ...........................................................................62

Lean Sustainability: Creating Safe, Enduring, and Profitable Operations .......................................................46

Lean-Led Hospital Design: Creating the Efficient Hospital of the Future ......................................................38

Leveraging Lean in Healthcare: Transforming Your Enterprise into a High Quality Patient Care Delivery System ..............................................................................38

Liquid Lean: Developing Lean Culture in the Process Industries .........................................................................44

Loss Control Auditing: A Guide for Conducting Fire, Safety, and Security Audits ...............................................28

M

Make Your Business a Lean Business: How to Create Enduring Market Leadership ............................................42

Making IT Lean: Applying Lean Practices to the Work of IT .......................................................................36

Managed Health Care in the New Millennium: Innovative Financial Modeling for the 21st Century ........14

Managing an Information Security and Privacy Awareness and Training Program, Second Edition.............................28

Managing Children in Disasters: Planning for Their Unique Needs ..................................................................64

Managing Country Risk: A Practitioner’s Guide to Effective Cross-Border Risk Analysis ..................................6

Managing Emerging Risk: The Capstone of Preparedness .....................................................................58

Managing Organizational Knowledge: 3rd Generation Knowledge Management and Beyond ..............................21

Managing Police Integrity: The Australian Experience .....59

Managing Projects in Trouble: Achieving Turnaround and Success ......................................................................21

Managing Public Sector Projects: A Strategic Framework for Success in an Era of Downsized Government ...................61

Managing Spontaneous Community Volunteers in Disasters: A Field Manual.................................................61

Managing Supply Chains on the Silk Road: Strategy, Performance, and Risk .....................................................55

Managing the Insider Threat: No Dark Corners...............28

Mass Fatalities: Managing the Community Response .......58

Mass Notification and Crisis Communications: Planning, Preparedness, and Systems ................................58

Mastering Purchasing Management for Inbound Supply Chains ..............................................................................56

The Mastery of Innovation: A Field Guide to Lean Product Development ..............................................43

Maximizing Benefits from IT Project Management: From Requirements to Value Delivery ..............................21

Medical Error and Harm: Understanding, Prevention, and Control ............................................................................14

Medical Practice Business Plan Workbook, Third Edition ...................................................................14

The Medical Services Professional Career Guidebook: Charting a Development Plan for Success ........................18

Medical Tourism Facilitator’s Handbook ..........................15

The Medicare Recovery Audit Contractor Program: A Survival Guide for Healthcare Providers .......................16

Methods for Estimation and Inference in Modern Econometrics ...................................................................33

Metrics-Based Process Mapping, Second Edition: Identifying and Eliminating Waste in Office, Service, and Knowledge Work Environments ......................................36

Mission-Based Policing ....................................................59

Mobile Device Security: A Comprehensive Guide to Securing Your Information in a Moving World ................28

Modern Construction: Lean Project Delivery and Integrated Practices ..........................................................49

Money Laundering: A Guide for Criminal Investigators, Third Edition ...................................................................10

Monte Carlo Methods and Models in Finance and Insurance..........................................................................33

Monte Carlo Simulation with Applications to Finance .....10

Moving from Project Management to Project Leadership: A Practical Guide to Leading Groups ...............................22

n

Nanotechnology: Business Applications and Commercialization .............................................................6

Nanotechnology: Ethical and Social Implications ...............6

Natural Hazard Mitigation ...............................................66

New Horizons in Standardized Work: Techniques for Manufacturing and Business Process Improvement ..........42

The New Triple Constraints for Sustainable Projects, Programs, and Portfolios ..................................................22

No Money - No Mission: Best Practices of Healthcare Revenue Cycle Management ............................................15

Noiseless Steganography: The Key to Covert Communications .............................................................29

O

The OEE Primer: Understanding Overall Equipment Effectiveness, Reliability, and Maintainability...................44

Official (ISC)2® Guide to the CSSLP ................................3

Official (ISC)2® Guide to the ISSMP® CBK® ..................29

One Team on All Levels: Stories from Toyota Team Members, Second Edition ................................................39

Operational Risk Modelling and Management .................10

Option Valuation: A First Course in Financial Mathematics ....................................................................11

The Organizational Alignment Handbook: A Catalyst for Performance Acceleration ............................6

The Organizational Master Plan Handbook: A Catalyst for Performance Planning and Results ...............7

P

Pandemic Planning ..........................................................62

Patient Safety: An Engineering Approach .........................15

Pension Fund Risk Management: Financial and Actuarial Modeling ..........................................................11

People Skills at Work ........................................................61

Performance Evaluation of Industrial Systems: Discrete Event Simulation in Using Excel/VBA, Second Edition ...49

Performance Hubs: Engaging Teams in Focused Continuous Improvement ................................................46

Performance-Based Medicine: Creating the High Performance Network to Optimize Managed Care Relationships ....................................................................15

The Physician Employment Contract Handbook, Second Edition: A Guide to Structuring Equitable Arrangements ...................................................................15

Physician Integration: Refocusing the Lens ......................15

The Pocket Guide to the Baldrige Criteria (5-Pack) .........46

72

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Police Reform in China ....................................................66

Police Reform in The New Democratic South Africa .......64

Policies, Procedures, and Technologies to Defend Against the Insider Threat .............................................................29

Policing Neoliberal Societies: Governing Security in the Global Economy ..............................................................64

The Politics-Administration Dichotomy: Toward a Constitutional Perspective, Second Edition ......................66

Politics of Preference: India, United States, and South Africa .....................................................................66

Portfolio Optimization .....................................................11

The Practical Application of the Process Capability Study: Evolving From Product Control to Process Control .........46

Practical Human Resources for Public Managers: A Case Study Approach ....................................................67

Practical Information Security Metrics .............................29

Practical Lean Accounting: A Proven System for Measuring and Managing the Lean Enterprise, Second Edition .........47

Practical Reliability Engineering and Analysis for System Design and Life-Cycle Sustainment ..................................52

Practical Risk Management for the CIO ..........................29

Practical Spreadsheet Risk Modeling for Management .....33

The Practice of Government Public Relations ..................67

Principles of Emergency Management and Emergency Operations Centers (EOC) ..............................................58

Principles of Emergency Management: Hazard Specific Issues and Mitigation Strategies ....................................... 58

Principles of Leadership and Management in Law Enforcement ....................................................................59

Principles of Uncertainty ..................................................33

Private Security and the Investigative Process, Third Edition ...................................................................29

Process Improvement and CMMI® for Systems and Software ...........................................................................47

Process Improvement with Electronic Health Records: A Stepwise Approach to Workflow and Process Management ....................................................................16

Process-Centric Architecture for Enterprise Software Systems ..............................................................................4

Product Release Planning: Methods, Tools and Applications .....................................................................22

Production and Operations Management ..........................9

Program Management Complexity: A Competency Model ......................................................22

Progressive Kaizen:: The Key to Gaining a Global Competitive Advantage ....................................................39

Project Execution: A Practical Approach to Industrial and Commercial Project Management .............................22

Project Management Concepts, Techniques, and Methods ....................................................................22

Project Management for Healthcare .................................23

Project Management Theory and Practice ........................23

Project Management Tools and Techniques for Success ....23

Project Management: Systems, Principles, and Applications ..............................................................23

The Project Manager’s Communication Toolkit ...............23

Projects and Complexity ..................................................23

Promoting Sustainable Local and Community Economic Development ...................................................................62

Prospective Payment Systems ...........................................16

Protective Operations: A Handbook for Security and Law Enforcement ......................................................67

The Psychology of Lean Improvements: Why Organizations Must Overcome Resistance and Change the Culture ........42

Public Administration and Law, Third Edition ................67

Public Administration in East Asia: Mainland China, Japan, South Korea, Taiwan ..................67

Public Administration in Post-Communist Countries: Former Soviet Union, Central and Eastern Europe, and Mongolia..........................................................................67

Public Administration in Southeast Asia: Thailand, Philippines, Malaysia, Hong Kong, and Macao ................68

Q

Quality Control Training Manual: Comprehensive Training Guide for API, Finished Pharmaceutical and Biotechnologies Laboratories ............................................52

Quality Management in Construction Projects ................52

Quantitative Finance: An Object-Oriented Approach in C++ .............................................................11

Quantitative Operational Risk Models .............................34

R

Racial Profiling: They Stopped me Because I’m ------------. ........................59

Reinventing Local and Regional Economies .....................62

Reliability and Maintenance: Networks and Systems ........52

Remanufacturing Modeling and Analysis .........................56

Resolving Environmental Conflicts, Second Edition ........63

Retail Security and Loss Prevention Solutions ..................30

Revenue Assurance: Expert Opinions for Communications Providers ................................................7

RFID and Auto-ID in Planning and Logistics: A Practical Guide for Military UID Applications .............56

The Right Choice: Using Theory of Constraints for Effective Leadership .........................................................42

Risk Analysis in Finance and Insurance, Second Edition ..11

Risk Assessment for Water Infrastructure Safety and Security ...........................................................64

Risk Management and Simulation ...................................11

Root Cause Analysis: Improving Performance for Bottom-Line Results, Fourth Edition ...............................52

S

Safer Hospital Care: Strategies for Continuous Innovation ....................................................38

Safety Management: A Comprehensive Approach to Developing a Sustainable System ........................................7

Safety, Health, and Environmental Auditing: A Practical Guide .............................................................52

The ScrumMaster Study Guide ........................................19

Scrum Project Management .............................................24

Scrum Software Development ..........................................24

Security De-Engineering: Solving the Problems in Information Risk Management ........................................30

The Security Risk Assessment Handbook: A Complete Guide for Performing Security Risk Assessments, Second Edition .................................................................30

Security Strategy: From Requirements to Reality ..............30

Security: An Introduction ................................................30

The Seven Kata: Toyota Kata, TWI, and Lean Training ...42

Simple Excellence: Organizing and Aligning the Management Team in a Lean Transformation ..................42

Social Media, Crisis Communication, and Emergency Management: Leveraging Web 2.0 Technologies ..............58

Social Responsibility: Failure Mode Effects and Analysis ....7

Software Engineering Reviews and Audits ........................47

Spatial Data Infrastructures in Context: North and South ..............................................................63

Spatial Decision Support Systems: Principles and Practices ......................................................4

Spend Analysis and Specification Development Using Failure Interpretation .......................................................44

Sports Finance and Management: Real Estate, Entertainment, and the Remaking of the Business .............7

Standard Work for Lean Healthcare .................................38

Standardized Work for Noncyclical Processes ...................39

Statistical and Machine-Learning Data Mining: Techniques for Better Predictive Modeling and Analysis of Big Data, Second Edition .................................4

Statistical Data Mining Using SAS Applications, Second Edition .................................................................34

Statistical Methods for Financial Engineering ...................34

Statistical Methods for Stochastic Differential Equations ......................................................34

Statistical Process Control for Real-World Applications ..................................................53

Staying Lean: Thriving, Not Just Surviving, Second Edition .................................................................43

Stochastic Finance: A Numeraire Approach ......................12

Stochastic Financial Models .............................................12

Strategic Collaboration in Public and Nonprofit Administration: A Practice-Based Approach to Solving Shared Problems ..................................................61

Strategic Finance for Criminal Justice Organizations ........60

The Strategic Project Office, Second Edition....................24

Strategy and Business Process Management: Techniques for Improving Execution, Adaptability, and Consistency .........7

Subdividing the Land: Metes and Bounds and Rectangular Survey Systems .............................................63

Successful Collaboration in Healthcare: A Guide for Physicians, Nurses and Clinical Documentation Specialists ...............................................16

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The Supply Chain in Manufacturing, Distribution, and Transportation: Modeling, Optimization, and Applications .................................................................... 56

Surviving the International War Zone: Security Lessons Learned and Stories from Police and Military Peacekeeping Forces ...........................30

Sustainable Development: Principles, Frameworks, and Case Studies ..............................................................63

Sustaining Lean in Healthcare: Developing and Engaging Physician Leadership ........................................38

System Management: Planning, Enterprise Identity, and Deployment, Second Edition .............................................8

System Synthesis: Product and Process Design .................24

Systems Architecting: A Business Perspective ....................24

Systems Engineering Focus on Business Architecture: Models, Methods, and Applications ...................................8

Systems Life Cycle Costing: Economic Analysis, Estimation, and Management ..........................................56

T

Taking Improvement from the Assembly Line to Healthcare: The Application of Lean within the Healthcare Industry..........................................................39

A Tale of Two Transformations: Bringing Lean and Agile Software Development to Life .........................44

Target Cost Management: The Ladder to Global Survival and Success .............................................47

Technical Analysis of Stock Trends, Tenth Edition ...........12

Technological Advances in Interactive Collaborative Learning ...........................................................................68

Terrorist Suicide Bombings: Attack Interdiction, Mitigation, and Response .................................................31

Thin Air: How Wireless Technology Supports Lean Initiatives .........................................................................47

Time Series: Modeling, Computation, and Inference .......34

Total Quality Management for Project Management .......25

Toxic Chemicals: Risk Prevention Through Use Reduction ..................................................................50

Toyota by Toyota: Techniques that Revolutionized the Industry by the Inside Leaders ..........................................43

The Toyota Kaizen Continuum: A Practical Guide to Implementing Lean ......................................................... 39

Toyota Kaizen Methods: Six Steps to Improvement..........44

Toyota Production System: An Integrated Approach to Just-In-Time, Fourth Edition .......................................40

Transforming Disaster Response: Federalism and Leadership ........................................................................68

Transforming Health Care: Virginia Mason Medical Center’s Pursuit of the Perfect Patient Experience .............17

Transportation Security Handbook ..................................31

Transportation Systems Reliability and Safety ..................53

Trends in Corrections: Interviews with Corrections Leaders Around the World ............................60

Trends in Policing: Interviews with Police Leaders Across the Globe, Volume Three ......................................60

Turbo Flow: Using Plan for Every Part (PFEP) to Turbo Charge Your Supply Chain ....................................56

TWI Case Studies: Standard Work, Continuous Improvement, and Teamwork ..........................................40

u

Understanding Health Care Reform: Bridging the Gap Between Myth and Reality........................................16

Understanding Information Retrieval Systems: Management, Types, and Standards ...................................4

Unleashing the Power of Unconditional Respect: Transforming Law Enforcement and Police Training ........61

Utilizing the 3Ms of Process Improvement .........................8

Utilizing the 3Ms of Process Improvement in Healthcare ........................................................................17

v

Value Stream Maps from the Customer Perspective ..........50

Value-Added Decision Making for Managers ...................50

Vein Pattern Recognition: A Privacy-Enhancing Biometric .........................................................................31

Visual Controls: Applying Visual Management to the Factory .............................................................................53

w

Web-Based and Traditional Outsourcing ............................8

What Works for GE May Not Work for You: Using Human Systems Dynamics to Build a Culture of Process Improvement ......................................47

y-z

Your Customers’ Perception of Quality: What It Means to Your Bottom Line and How to Control It ........................48

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A

Abbey; Duane C. .................................................12, 14, 16

Abran; Alain .....................................................................19

Aherne; Joe.......................................................................36

Ahmed; Syed M. ..............................................................49

Alexandrov; Nia ...............................................................68

Alexandrov; Vassil ............................................................68

Amatayakul; Margret........................................................16

Anatolyev; Stanislav ..........................................................33

Ando; Tomohiro ..............................................................31

Andreasson; Kim J. ..........................................................62

Andriole; Stephen J. .........................................................21

Anglin; Roland V..............................................................62

Appel; Edward J. ..............................................................28

Asif Syed; Erfan ................................................................52

Averill; Dennis .................................................................46

Ayers; James B. .................................................................54

B

Badiru; Adedeji B. ............................................................23

Baggaley; Bruce ................................................................47

Baker; Emanuel ................................................................47

Balzer; William K. ............................................................35

Basdeo; Vinesh .................................................................64

Bassetti; W.H.C. ..............................................................12

Bates; Marcia J. ..................................................................4

Bayens; Gerald J. ..............................................................59

Beichelt; Frank .................................................................52

Bell; Jeffrey T. ...................................................................42

Bell; Steven C. ........................................................... 34, 35

Bell; William R. ...............................................................32

Benavides; Teodoro J. .......................................................67

Bennett; Gregory ..............................................................57

Bentley; William .............................................................46

Bercaw; Ronald ................................................................39

Berlin; Michael M. ...........................................................26

Berman; Dira ...................................................................61

Berman; Evan M. .................................................61, 67, 68

Best; Michael J. ................................................................11

Bhandarkar; Jagdish .........................................................24

Birzer; Michael L. .............................................................59

Black; David R. ................................................................62

Black; Sue ........................................................................57

Blevins; Preston W............................................................54

Bluhm; Christian .............................................................10

Bolance; Catalina .............................................................34

Borrego; Espiridion ..........................................................60

Boss; Derk J. ...................................................................25

Boutier; Patrice ................................................................42

Bremer; Michael .................................................................5

Brick; Lyndean L. .............................................................12

Brijs; Bert .........................................................................18

Brotby; W. Krag ...............................................................29

Brown; Mark Graham ......................................................46

Brown; Richard E. ..............................................................4

Buchen; Peter ...................................................................10

Buerger; Michael E. ..........................................................68

Bull; R. Camper ...............................................................22

Bullock; Jane A.................................................................64

Burton; Kevin D. .............................................................58

C

Campbell; John D. .............................................................8

Canas; Alberto .................................................................17

Canbolat; Yavuz Burak .....................................................50

Carayon; Pascale ...............................................................51

Catrantzos; Nick ..............................................................28

Centanni; Diego ..............................................................23

Chanin; Joshua.................................................................67

Chelst; Kenneth ...............................................................50

Chorafas; Dimitris N. ........................................................5

Chung; Christopher A. ....................................................56

Cimorelli; Stephen ...........................................................55

Clay; Joy A. ......................................................................61

Cluley; Tom .......................................................................5

Cochran; Catherine ..........................................................13

Cole; Bankole ...................................................................64

Coletta; Allan R. ..............................................................43

Colwell; Jack L. ................................................................61

Condrey; Stephen Emerson ..............................................67

Conrad; Tim ....................................................................56

Cont; Rama .......................................................................9

Cook; Thomas A. .......................................................53, 56

Coppola; Damon P. ..........................................................64

Crane, MD, MBA; Jody ...................................................16

Crank; John P. ..................................................................59

Crawford; J. Kent .............................................................24

Crompvoets; Joep .............................................................63

Cudney; Elizabeth A. .................................................45, 54

Curry; William Sims ........................................................65

D

Dalal; Adil F. ....................................................................24

Damelio; Robert ..............................................................36

Das; Dilip K. ........................................................26, 60, 64

Davis; John W. .................................................................39

Davis; Noreen ..................................................................37

Davis; Peter T. .................................................................46

Day; Georgia ...................................................................18

De Marco, MA, CMC; William J. ...................................15

DeFranco; Joanna F. .........................................................18

Degroote; John ...................................................................4

Deguchi; Yoshihiro ..........................................................51

Dennis; Pascal ................................................................. 39

Desoky; Abdelrahman ......................................................29

Dhillon; B.S. ..............................................................15, 53

Dietz; J. Eric ....................................................................62

Dinero; Donald A. ...........................................................40

Dinkin; Steven .................................................................18

Dogramatzis; Dimitris ......................................................13

Doro-on; Anna.................................................................64

Doss; Daniel Adrian .........................................................60

Douglas; Neil ...................................................................17

Dreckshage; Brian J. .........................................................55

Duckworth; Holly Alison ...................................................7

Duffy; Vincent G. ............................................................50

Duggan; Kevin J...............................................................48

Dulin; Doug ....................................................................37

Dumke; Reiner ................................................................19

Dunlap; E. Scott ..............................................................28

Duray; Rebecca ................................................................36

Dutelle, M. F. S.; Aric W. .................................................65

Dzikansky; Mordecai .......................................................31

E

Edelbacher; Maximillian ....................................................9

Edwards; Frances L. .........................................................31

Edwards; Royce ...............................................................18

Elbert; Mike .....................................................................49

Elizandro; David ..............................................................49

Ellig; Jerry ........................................................................61

Engleman; Stephen A. ......................................................50

F

Fagel; Michael J. ...............................................................58

Faggiano; Vincent ...........................................................57

Fake; Brenda ....................................................................47

Fantina; Robert ................................................................48

Farr; John V. .....................................................................56

Fast; Larry E. ....................................................................40

Feldman, MD, PhD; Arthur M........................................16

Ferguson; Mark E.............................................................53

Fernandez; George ...........................................................34

Ferraro; Eugene F. ............................................................28

Filner; Barbara..................................................................18

Fitzgerald; Todd ...............................................................27

Floyd; Raymond C. ..........................................................44

Forbes; Lincoln H. ...........................................................49

Found; Pauline ................................................................43

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Framingham; Julie ............................................................63

Frank; Michael .................................................................66

Franzetti; Claudio ............................................................10

Fried; Stephen ..................................................................28

Fullerton; Rosemary .........................................................45

Furterer; Sandra L ........................................................8, 45

G

Garmus; David.................................................................18

Garson; G. David .............................................................65

Garvey; Paul R. ................................................................50

Georgiadou; Yola ..............................................................63

Geri; Laurance R. .............................................................64

Ghanem; Waddah ..............................................................7

Ghirann; Gordon .............................................................50

Giachetti; Ronald E..........................................................19

Giles; David E. A. ............................................................32

Gillespie; Thomas T. ........................................................57

Goestenkors; Donna K. ....................................................18

Gold; Tandy .......................................................................5

Goncharov; Dmitry..........................................................67

Gonzalez-Rivas; George ...................................................35

Goodrich; Daniel C. ........................................................31

Gordon; Gerald L. ...........................................................62

Gospodinov; Nikolay .......................................................33

Graban; Mark ...........................................................37, 38

Grady; Jeffrey O. ..........................................................8, 24

Graham; James .................................................................26

Grasso; Larry ....................................................................47

Graupp; Patrick ................................................................41

Greggo; Alan ....................................................................30

Gregoriou; Greg N. ..........................................................11

Griffiths; Gary ..................................................................43

Groenendaal; Huybert......................................................33

Groom; Frank M..............................................................14

Grunden; Naida ...............................................................38

Guillen; Mauro F. .............................................................45

Guillen; Montserrat..........................................................34

Guinane; Carole .........................................................36, 37

Guiora; Amos N. .............................................................65

Guo; Chengqi ..................................................................60

Gupta; Aparna .................................................................11

Gupta; Surendra M. .........................................................56

Gustafsson; Jim ................................................................34

H

Hackman; L. ....................................................................57

Haddow; George ..............................................................64

Hagan; Pat .......................................................................37

Hagood; Charles ..............................................................38

Haider; Syed Imtiaz....................................................48, 52

Haksöz; Çagrı ..................................................................55

Hamilton; Jerome ............................................................42

Hammer; David ...............................................................15

Hanley; Dena ..................................................................59

Harrington; H. James .....................................................6, 7

Harris; Chris ....................................................................55

Harris; Rick......................................................................55

Harrison; Richard ............................................................43

Haugan; Gregory T ..........................................................22

Henderson Hurley; Martha ..............................................59

Herold; Rebecca .........................................................26, 28

Hess-Kosa; Kathleen ..........................................................8

Hetico; Hope Rachel ........................................................14

Heusser; Matthew ............................................................20

Higgins; Thomas E. .........................................................50

Hines; Peter ......................................................................43

Hinson; Gary ...................................................................29

Hirsa; Ali ...........................................................................9

Hoffman; Robert R. .........................................................17

Hoijtink; Herbert .............................................................32

Holan; Scott H. ...............................................................32

Holloway; Michael D. ......................................................44

Hong; Paul .......................................................................53

Howard; Dave ..................................................................21

Howard; Patrick D. ..........................................................26

Howard; Rick ...................................................................26

Hunter; Robert D. .............................................................5

Husby; Paul C. .................................................................42

Hutchin; Ted ....................................................................42

Huth; Charles ..................................................................61

Hutzel; Tim........................................................................6

I

Iannuzzi; Al ......................................................................43

IFPUG .............................................................................20

Ilgin; Mehmet Ali.............................................................56

Irlbeck; Dawn M. .............................................................59

Israel; D. ..........................................................................32

Iyer; Ananth V. .................................................................55

J

Jackson; Thomas L. ....................................................37, 38

Jaffin; Robert ....................................................................54

Jardine; Andrew K.S. ..........................................................8

Jeffries; Howard ...............................................................37

Jekiel; Cheryl M. ..............................................................35

Jenicek; Milos...................................................................14

Jensen, III; Carl J. ............................................................68

Jerolleman; Alessandra......................................................66

Jha; Shankar .....................................................................23

Johnson lll; Richard Greggory ..........................................60

Johnston; Don .................................................................50

Jones; Don W. ..................................................................60

Jones; Erick C. .................................................................56

Jones; Stephan ..................................................................14

Jordan-Meier; Jane ...........................................................64

Jreisat; Jamil ....................................................................65

Juli; Thomas .....................................................................21

Junghenn; Hugo D. .........................................................11

k

Kadane; Joseph B. ............................................................33

Kantola; Jussi ...............................................................3, 51

Karlyn; Matt ....................................................................20

Karwowski; Waldemar .................................................3, 51

Kass-Hout; Taha ...............................................................63

Kassel; David S.................................................................61

Kato; Isao .........................................................................44

Kenett; Ron S...................................................................47

Kennedy; Douglas ............................................................12

Kennedy; Frances .............................................................45

Kenney; Charles ..............................................................17

Kerber; Bill .......................................................................55

Kerpchar; Joyce ...............................................................38

Kessler; Mathieu...............................................................34

Kestle; Rodney .................................................................54

Keyes; Jessica ....................................................................20

Khan; Ahmed S. .................................................................6

Khurana; Vijay Kumar .......................................................9

Kiefer; John J. ..................................................................66

Kimbrough; Steven Orla ....................................................9

Kitagawa; Genshiro ..........................................................33

Kleiman; Gil ....................................................................31

Kliem, PMP; Ralph L. ...............................................19, 21

Klimberg; Ronald K. ........................................................56

Koenigsaecker; George .....................................................41

Koester; Eric .....................................................................45

Koliba; Christopher..........................................................60

Korn; Elke ........................................................................33

Korn; Ralf ........................................................................33

Kratcoski; Peter C. .............................................................9

Kresevich; Millie ..............................................................30

Krider; Robert E. ...............................................................5

Krishnamoorthi; K.S. .......................................................51

Krishnamoorthi; V. Ram ..................................................51

Kroisandt; Gerald .............................................................33

Kudyba; Stephan P. ..........................................................13

Kulkarni; Govind .............................................................20

Kureemun; Baboo ............................................................48

76

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L

Landoll; Douglas ..............................................................31

Langenwalter; Gary ..........................................................62

Langer; Arthur M. ............................................................17

Laplante; Philip A. ...........................................................18

Larsson; Linus ..................................................................35

Laseter; Timothy M. ........................................................54

Latino; Kenneth C. ..........................................................52

Latino; Mark A. ...............................................................52

Latino; Robert J. ..............................................................52

Lawrence; Kenneth D. .....................................................56

Lee; Joo Young .................................................................60

Lee; Mordecai ..................................................................67

Leekley; Robert M. ..........................................................31

Lehman; Dale ..................................................................33

Lehmann; Carl F. ...............................................................7

Lester; William .................................................................68

Levin; Bernard H. ............................................................68

Levin; Ginger ...................................................................22

Levine; Michael K. ...........................................................44

Levinson; William A. .......................................................53

Levitt; Gail .......................................................................24

Liebert; Saltanat ...............................................................67

Liebowitz; Jay ...............................................................4, 66

Lindner; Alexander ...........................................................34

Locher; Drew ...................................................................36

Lokman; Anitawati Mohd ................................................49

Lucash; Peter D. ...............................................................14

Lutchman; Chitram .....................................................7, 22

M

Macaulay; Tyson ..............................................................26

Madinger; John ................................................................10

Madsen; Henrik ...............................................................33

Maharaj; Rohanie ..............................................................7

Maley; Claude H. .............................................................22

Mallett; X. ........................................................................57

Maltzman; Richard .........................................................19

Mann; David....................................................................40

Manning, Ph.D, CFE, EA; George A. ................................9

Marcinko; David Edward .................................................14

Marenin; Otwin ...............................................................60

Markovitz; Daniel ...........................................................44

Martin; Karen ..................................................................36

Martin; Timothy D. .........................................................42

Masala; Giovanni Batista ..................................................11

Maser; Chris.....................................................................63

Maskell; Brian H. .............................................................47

Matthews; Daniel D. ........................................................40

Maurer; Rick ....................................................................45

Maurno; Dann Anthony ..................................................47

Maxwell; Lisa ...................................................................18

Mayzell, MD; George ......................................................38

McElroy; Tucker S. ...........................................................32

McGlynn; Joel ....................................................................8

McGovern; Glenn ............................................................67

McKibben; Brian ...............................................................5

McNabb; David E. ...........................................................64

McNall; John ...................................................................57

McTigue; Maurice............................................................61

McVay; Gloria ..................................................................45

Meek; Jack W. ................................................................. 60

Melnikov; Alexander ........................................................11

Micocci; Marco ................................................................11

Miller; DeMond S. .....................................................25, 57

Miller; Gerald J. ...............................................................65

Miori; Virginia M. ...........................................................56

Monden; Yasuhiro ............................................................40

Montesh; Moses ...............................................................64

Moon; Brian ....................................................................17

Moore; Faron ...................................................................15

Moore; Rosemond Ann ......................................................7

Morrow; Richard..........................................................8, 17

Muller; Gerrit ...................................................................24

Murer; Cherilyn G. ..........................................................12

Murer; Michael A. ............................................................12

Murray; Rebecca K. ..........................................................59

Myers; Richard W. ...........................................................68

n

Nagamachi; Mitsuo ..........................................................49

Neal; David M. ................................................................66

Nedovic-Budic; Zorica ....................................................63

Neeley; Grant ..................................................................67

Neill; Colin J. ...................................................................18

Neiva de Figueiredo; Joao .................................................45

Nelson; Michael ...............................................................38

Nemeth; Charles P. ...........................................................29

Neunzert; Gaby M. ..........................................................63

Nicholas; John..................................................................41

Niederstadt; Joseph ..........................................................39

Nielsen; Jens Perch ...........................................................34

Nof; Shimon Y. ..................................................................3

Nolder; Greg ....................................................................33

Noon, PHD; Chuck ........................................................16

Norris-Tirrell; Dorothy ....................................................61

Novak; Joseph ..................................................................17

Novak; Serguei Y. .............................................................32

Nozaki; Mickie Krause .....................................................27

O

O’Leary; Rosemary ..........................................................67

Obara; Samuel .................................................................43

Oksendahl; Eric ...............................................................30

Oliver; Clifford ................................................................57

Olson; Ryan .....................................................................26

Orloff; Lisa .......................................................................61

Ortiz; Chris A. ...........................................................42, 53

Orzen; Michael A. ............................................................35

Osterling; Mike ................................................................36

Overbeck; Ludger.............................................................10

Overeem; Patrick ..............................................................66

Overly; Michael R. ...........................................................20

P

Pain; Simon Watson .........................................................52

Palmer; Darren .................................................................26

Park; Murry......................................................................53

Park; Young Won .............................................................53

Paul; Mano.........................................................................3

Peltier; Thomas R. ............................................................27

Petersen; J.K. ....................................................................26

Petruska; Robert ...............................................................35

Phillips; Brenda D. ...........................................................66

Piechota; Paul .....................................................................6

Pinto; Cesar Ariel .............................................................50

Plenert; Gerhard J. .......................................................5, 55

Pollio; Carol A. ................................................................63

Porter; Louise ...................................................................59

Prado; Raquel ...................................................................34

Prenzler; Timothy.............................................................59

Pries; Kim H. .............................................................24, 25

Priezkalns; Eric ...................................................................7

Proctor; Robert W. .............................................................3

Protzman; Charles ............................................................38

Purpura; Philip P. .............................................................30

Putler; Daniel S. .................................................................5

Q

Quigley; Jon M. .........................................................24, 25

R

Rabinovich; Elliot ............................................................54

Radeka; Katherine ............................................................43

Raggad; Bel G. ...................................................................3

Raheja; Dev ......................................................................38

Rail; Robert R. .................................................................30

Rains; Jim .......................................................................47

Rajasekaran; K.S. ...............................................................8

Ratner; Bruce .....................................................................4

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Raynus; Joseph .................................................................20

Rebovich, Jr.; George .......................................................48

Reichenbach; Michael ......................................................63

Relyea; Douglas B. ...........................................................46

Remillard; Bruno .............................................................34

Richardson; Gary L. .........................................................23

Rivera; Jason David ....................................................25, 57

Roberson; Cliff .................................................................59

Roberts; Marc ..................................................................46

Rogers; David ..................................................................41

Rogers; Marcus K. ............................................................26

Rooks; Robyn ..................................................................56

Rosenbloom; David H. ....................................................67

Rosentraub; Mark S. ..........................................................7

Ross; David Frederick ......................................................55

Roth; William F................................................................12

Ruhe; Guenther ...............................................................22

Rumane; Abdul Razzak ....................................................52

Russac; Janet ....................................................................18

S

Sachdev; Jayanti A. ...........................................................50

Salvendy; Gavriel..............................................................51

Samuels; David I. .............................................................14

Sandström; Arne ..............................................................10

Sangwan; Raghvinder .......................................................18

Santorella; Gary ...............................................................41

Scalo; Gennaro .................................................................29

Scarlat, MD; Alexander ....................................................13

Schafer; Joseph A. ............................................................68

Scherling; Mark ...............................................................29

Schiel; James ....................................................................19

Schlogl; Erik.....................................................................11

Schneid; Thomas D. ..................................................17, 18

Schönsleben; Paul.............................................................54

Seshadri; Sridhar ..............................................................55

Seshan; Parameswaran ........................................................4

Sharma; Varun ...................................................................8

Sharma; Vivek ................................................................... 8

Shea; Christopher M ........................................................65

Shirley; David ............................................................19, 23

Singer; Bryan ...................................................................26

Singer; Jennie K. ..............................................................60

Sinton; James R. ...............................................................62

Sirico; Louis .....................................................................47

Skinner, GISP; Ric ...........................................................57

Slater; Jeffrey ...................................................................54

Slater; Robert ...................................................................31

Slud; Eric V. .....................................................................31

Small; Christopher G. ......................................................32

Smalley; Art .....................................................................44

Solow; Lawrence ..............................................................47

Soltero; Conrad ................................................................42

Sondergelt; Sue Elizabeth .................................................40

Sorensen; Michael ............................................................34

Soriano; José López .........................................................21

Souza; Gilvan C. ..............................................................53

Sparks; Sherron ..................................................................6

Speed; Tyler Justin ............................................................25

Srinivas; J. ........................................................................24

Stackpole; Bill ..................................................................31

Stamatis; D. H. ..............................................37, 44, 45, 49

Stevens; Renee ..................................................................48

Stewart; John ...................................................................39

Stewart; Kendra ...............................................................67

Story; Pierce .....................................................................37

Strecker; David E. ..............................................................6

Streeter; Chuck ................................................................55

Stukenberg; Colleen M. ...................................................16

Sugumaran; Ramanathan ...................................................4

Summers; Boyd L. ......................................................19, 47

Sumrall III; William H. ....................................................60

Sunderland; G. .................................................................57

Sundermeier; Mark ..........................................................59

Suri; Rajan .......................................................................41

Swartz; Joseph ..................................................................37

T

Taha; Hamdy ...................................................................49

Tankov; Peter .....................................................................9

Tayntor; Christine B. .......................................................23

Teahen; Peter R. ...............................................................58

Teasley; Martell L. ............................................................63

Teeuwen; Bert .................................................................35

Theil; Michael ....................................................................9

Thomas; Willis H. ...........................................................43

Thurston; Hale W. ...........................................................62

Thyregod; Poul ................................................................33

Tibble; Ian .......................................................................30

Tiller; James S. .................................................................25

Tipton; Harold F. .......................................................27, 29

Tittmann; Peter ................................................................52

Tobias; Paul A. .................................................................51

Todd; Maria K. ....................................................13, 15, 16

Townsend; Beverly ...........................................................48

Tracy; Paul E. ...................................................................62

Trindade; David ...............................................................51

Tryon, Jr.; Charles A.........................................................21

Tummala; Krishna K. .......................................................66

Turner; Tim .....................................................................39

u

Ukaga; Okechukwu..........................................................63

Ullah; Aman ....................................................................32

Unhelkar; Bhuvan ..............................................................3

v

Valcik; Nicolas A. .......................................................62, 67

Vecer; Jan .........................................................................12

Velarde; Raul Ramirez ......................................................68

Venturelli; Joseph .............................................................36

Vink; Peter .......................................................................51

Voehl; Frank ...................................................................6, 7

w-z

Waddell; Bill ....................................................................42

Wagner; Christoph ...........................................................10

Wagner; Daniel ..................................................................6

Wakefield; Alison .............................................................64

Walker; Denise C. ............................................................58

Wang; Hui .......................................................................10

Wang; John X...................................................................46

Ward; J. LeRoy .................................................................22

Webb; Gary R. .................................................................66

Wellman; Joan ..................................................................37

Wessels; William ..............................................................52

West; Mike .......................................................................34

Whelton; John .................................................................36

White; Brian E. ................................................................48

White; Connie M. ...........................................................58

Williams; Howard ............................................................36

Wills; Kerry ......................................................................19

Wilson; Chuck .................................................................31

Winfree; Jason A. ...............................................................7

Witt; Tom C. ...................................................................20

Wong; Kam C. .................................................................66

Wray; Henry ....................................................................61

Wrona; Robert J. ..............................................................41

Wykowski; Terry ..............................................................17

Yih; Yuehwern ............................................................. 3, 13

Zajic; Alan W. ..................................................................25

Zak; Adam .......................................................................42

Zhang; Xiaohui ................................................................63

Zia; Asim .........................................................................60

78

Sales Ag

ents

CRC Press • Taylor & Francis • Chapman & Hall/CRC • Auerbach Publications • Productivity Press • A K Peters

Central and South America and MexicoMichael DulisseSales Office, Boca Raton, FLTaylor & Francis 6000 Broken Sound Parkway, NW, Suite 300, Boca Raton, FL 33487, USA Tel: 561-998-2582Fax: 561-361-6049e-mail: [email protected] E. AtkinCranbury International LLC7 Clarendon Ave, Suite 2Montpelier, VT 05602, USATel: +1 802 223 6565Fax: +1 802 223 6824e-mail: [email protected]

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Australia and New ZealandCRC Press and Marcel Dekker onlyLibraries may wish to order from theirlocal bookseller, Palgrave Macmillan or DA Information Services Pty Ltd 648 Whitehorse Road, MitchamVictoria, AustraliaTel: +61 3 9210 7804Fax: +61 3 9210 7788www.dadirect.com.au

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Middle East and North AfricaJasmina BasicArea Sales Manager – Middle East and AfricaMilton Park Sales OfficeTel: +44 (0) 20 7017 6187 Fax: +44 (0) 20 7017 6748 e-mail: [email protected] KavianiIPS (Middle East) LtdP.O. Box 27533Dubai, UAETel: +971 4 238 4001Fax: +971 4 238 4005e-mail: [email protected]: http://www.ipsme.com

Rest of AfricaJasmina BasicArea Sales Manager – Middle East and AfricaMilton Park Sales Office

6000 Broken Sound Parkway, NW, Suite 300, Boca Raton, FL 33487, U.S.A.Within the Continental USA - Tel: 800-272-7737 • Fax: 800-374-3401 • [email protected]

Outside the Continental USA - Tel: 561-994-0555 • Fax: 561-361-6018 • [email protected]

Senior Vice President of SalesDennis WeissTel: 561-998-2510Fax: 561-998-2580e-mail: [email protected]

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Latin American SalesMichael DulisseTel: 561-998-2582Fax: 561-361-6049e-mail: [email protected]

Academic SalesSusie CarlisleTel: 561-998-2538Fax: 561-361-6049e-mail: [email protected]

Director of Sales OperationsRyan PriorTel: 561-998-2516Fax: 561-361-6049e-mail: [email protected]

LibrariesEvelyn EliasTel: 561-361-6010 Fax: 561-361-6049e-mail: [email protected]

Retail Bookstores/ Premium/Custom SalesEvelyn EliasTel: 561-361-6010 Fax: 561-361-6049e-mail: [email protected]

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Customer ServicesBook orders should be addressed to the appropriate overseas agent or the Customer Service Department at Bookpoint:

Taylor & Francis Bookpoint130 Milton Park, Abingdon, Oxon OX14 4SBTel: +44 (0) 1235 400 524Fax: +44 (0) 1235 400 525 e-mail (UK): [email protected] e-mail (international): [email protected]

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Group Sales DirectorChristoph ChesherTel: +44 (0) 20 7017 6194Fax: +44 (0) 20 7017 6748e-mail: [email protected]

International Sales DirectorGraham CrossleyTel: +44 (0) 20 7017 6048Fax: +44 (0) 20 7017 6748e-mail: [email protected]

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Academic Representatives (UK)Tim PageHigher Education Sales ManagerMobile: 07824 690646e-mail: [email protected]

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South Asia, Middle East and Africa EnquiriesAdrian RiddockInternational Sales Support CoordinatorTel: +44 (0) 20 7017 6114Fax: +44 (0) 20 7017 6748e-mail: [email protected]

China Liaison OfficeYan PeiSenior Manager - Academic PublishingTaylor & Francis Asia Pacific Room 1108B, Culture SquareNo. 59 Jia, Zhongguancun St.Haidian District, Beijing 100872P.R. China Tel: +86 10 8250 2566e-mail: [email protected]

Foreign RightsAdele Parkere-mail: [email protected]

ExhibitionsKatie GilbertExhibitions ManagerTel: +44 (20) 7017 6310e-mail: [email protected]

plc

In the Americas Sales Office - CRC Press

2 Park Square, Milton Park, Abingdon, Oxon, OX14 4RN, UK

Milton Park Sales Office - Taylor & Francis Group (Books Ltd)

Visit us online at www.crcpress.com

Sale

s A

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79

Sub-Saharan Africa (excluding South Africa and Botswana)Julian RussTula Publishing LtdAristotle HouseAristotle LaneOxfordOX2 6TRTel: +44 (0) 1865 553606Fax: +44 (0) 1865 517999e-mail: [email protected]

BotswanaArthur OagengBook Promotions/Horizon Books BotswanaGaborone International Finance ParkPlot 113-114, Unit 33, Kgale Mews 2, Suite 3 Gaborone, BotswanaTel: +267 393 1194Fax: +267 392 4908e-mail: [email protected]

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IndiaTaylor & Francis Books India Pvt Ltd.912 Tolstoy House15-17, Tolstoy MargNew Delhi 110 001Tel: +91 (0) 11 2371 2131 +91 (0) 11 2335 1453Fax: +91 (0) 11 2371 2132e-mail: [email protected]

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JapanUnited Publishers Services Limited1-32-5 Higashi-shinagawaShinagawa-ku, Tokyo 140-0002Tel: +81 (0) 3 5479 7251Fax: +81 (0) 3 5479 7307e-mail: [email protected]

Editorial Office

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East and Southeast AsiaFor all Taylor & Francis Group imprints please order from our Singapore Sales OfficeSingapore Sales OfficeTaylor & Francis Asia Pacific240 MacPherson Road#08-01 Pines Industrial BuildingSingapore 348574Tel: +65 6741 5166Fax: +65 6742 9356e-mail: [email protected]

Hong KongTaylor & Francis Asia Pacific23/F., China Online Centre333 Lockhart RoadWanchaiHong KongTel: +852 3966 7000Fax: +852 3966 7181Jeffrey Lim, Books Sales DirectorSingapore Sales Officee-mail: [email protected] Chan, Account Manager e-mail: [email protected]

Singapore, Philippines and IndonesiaFrancis Chua, Sales ManagerSingapore Sales Officee-mail: [email protected]

ThailandTaylor & Francis Asia PacificJeffrey Lim, Books Sales Directore-mail: [email protected] Sawaithong, Account ManagerTel: & Fax: +66 2639 1333 ext. 3612 Mobile: +66 81925 3537e-mail: [email protected]

Malaysia and BruneiTaylor & Francis Publishing ServicesTaylor & Francis Asia PacificNo. 23-2, Jalan PJS 8/18Dataran Mentari 46150 Petaling JayaSelangor Darul EhsanMalaysiaTel: +60 (3) 5630 1361Fax: +60 (3) 5630 1732David YeongGeneral ManagerMobile: +60 (0)16 331 9912e-mail: [email protected]

TaiwanTaylor & Francis Asia PacificRoom 629, 6F, No. 6, Sec. 4, Hsinyi RoadDa-an DistrictTaipei 106Taiwan (R.O.C.)Jeffrey Lim, Books Sales Directore-mail: [email protected] Lin, Sales ManagerTel: +886 (2) 2551 1266 ext. 6275E-mail: [email protected]

ChinaTaylor & Francis Asia PacificRoom 1108B, Culture SquareNo. 59 Jia, Zhongguancun St.Haidian DistrictBeijing 100872P.R. China Tel: +86 10 82502670Fax: +86 10 82502566Jeffrey Lim, Books Sales Directore-mail: [email protected] Ji, Sales Managere-mail: [email protected]

Shanghai RegionChris Ye, Senior Sales ExecutiveRoom 1410, Jinjiang Xiangyang Tower993 Nanjing West RoadShanghai 200041P.R. ChinaTel: +86 21 22111595e-mail: [email protected]

Guangdong RegionCherry Wang, Sales Executivee-mail: [email protected]

VietnamJeffrey Lim, Books Sales DirectorSingapore Sales Officee-mail: [email protected]

Israel and the Palestinian TerritoriesRyan Cooper Area Sales ManagerMilton Park Sales OfficeTel: +44 (0) 20 7017 6113 Fax: +44 (0) 20 7017 6748 e-mail: [email protected] FranklinFranklin’s InternationalPO BOX 3772 7, Tel Aviv 61376, IsraelTel: +972 356 00724Fax: +972 356 00479e-mail: [email protected]

EuropeBelgium, The Netherlands, France and LuxembourgLiza WalravenArea Sales ManagerTaylor & FrancisP.O. Box 4472300 AK LeidenThe Netherlands Tel. 0031 (0) 715243084F: 0031 (0) 71 523 4571 Mobile: 0031 (0)623849668e-mail: [email protected]

GreeceRyan CooperArea Sales ManagerMilton Park Sales OfficeTel: +44 (0) 20 7017 6113 Fax: +44 (0) 20 7017 6748 e-mail: [email protected]

Nordic CountriesEva NyikaSales Representative(Maternity cover for Lisa Hetherington)Taylor & Francis ScandinaviaKungsbroplan 3 A, 1st FloorP.O Box 3255SE-103 65 StockholmSwedenE-Mail [email protected]

Germany, Austria and SwitzerlandGabriela MauchArea Sales Manager Taylor & Francis Group (Books Ltd)Karlshofstr. 2270599 StuttgartGermanyTel: +49 (0)711 7207231 Fax: +49 (0)711 7220668 Mobile +49 (0)173 9059469e-mail: [email protected]

Spain, Portugal, and Italy Philip Veysey Area Sales ManagerPríncipe de Vergara 109,28002 Madrid, SpainTel: +34 91 700 0688Fax: +34 91 141 2304Mobile: +34 68 777 3678e-mail: [email protected]

Eastern EuropeMarek Lewinson(Humanities and Social Sciences)Bohaterewicza 3/4503-982 Warsaw, PolandTel/fax: +48 (0) 22 6714819Mobile: +48 (0) 602 707 037e-mail: [email protected] Janousek(Science and Technology)Pod Nouzovem 972/21197 00 Prague, Czech RepublicTel: +42 (0) 28 658 49888Mobile: +42 (0) 602294014e-mail: [email protected]

England and WalesLondon and Eastern EnglandJames WhittleArea RepresentativeMobile: 07802 536233 e-mail: [email protected]

West Midlands, Southern England, the South West and South WalesJohn BlakeArea RepresentativeMobile: 07889 263 857e-mail: [email protected]

North and Northwest England, East Midlands and North WalesLucy GreavesArea RepresentativeMobile: 07860 633156e-mail: [email protected]

North of England, Scotland, Ireland and Northern IrelandNick PepperArea RepresentativeMobile: 07825 748476e-mail: [email protected]

Library SupplyNigel BerkeleyLibrary Supply and London KeyAccounts ManagerMobile: 07795 968206e-mail: [email protected]

Online RetailersRod AbrahamAssistant UK Sales ManagerMobile: 07860 380 814Fax: 01372 273 744e-mail: [email protected]

80

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